Front Office Training Video II Front Office and Its Sub Departments
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- Опубліковано 29 жов 2019
- Reception/Registration Section:
This section is located in the lobby. It also allocate the room and established the rates for different types of guest. The person of the section is called Receptionist. GSA (Guest Service Officer) has direct contact guest. The function of this section are:-
Warmly received all arrival guest.
Complete registration formalities and perform guest check-in.Perform pre-registration formalities for group, VIPs and disable guest.
Co-ordinate closely with house-keeping department for clearance of department room, room change and UR (Under Repaired) rooms.
Issue VIPs amenities voucher to the food and beverage service.
Co-ordinate closely with bell desk for luggage handling and rooms keys.
Information.
It is located at a front desk and responsible for handling mail and messages with room keys. It also provide information regarding outside and inside of hotel's rules and regulation, facilities, services. It also handle the e-mail, fax, xerox machine, cable through the business center.
Cash.
It is also located at front desk and handle by front cashier. The main function of cashier are as follows:-
The secure payment from the guest arrival.
To change foreign currency as per rules and regulation of the hotel,
To manage safety deposite locker.
To settle guest account while check-out.
To balance cash at the close of shift.
To complete the guest check-out procedure.
Reservation.
The term reservation means booking in advance. It is basically blocks/reserve the room as per the request or specifies data. The main functions are as follows:-
Handle all cancellation and revisit as reservation made by the guest from different source and modes.
Keep out reservation corespondence complete and systematic.
Process nd confirm reservation request.
Forecast future room reservation status.
Update room availability chart.
Telephone Section.
This section is handle by telephone operator and it is located at the back of the office. Its main function is to handle incoming and outgoing calls. It is also responsible for managing wake up calls as requested by the guest and preparation of telephone bills made by guest and staffs.
Lobby.
It is an area which is located at the entrance of a hotel building with sitting arrangement for guest's visitors to meet and wait. It is synonym to the word "Foyer" which means a wide passage or large hall just inside the entrance of a public building. The dimension and design of this area rely upon the size and design of the building. Basically lobby area must be furnished with all the necessary things. Example:- Lobby desk, Bell desk, GRE/GRO, Reception desk, Cash counter, Rest room, Business center, Safety lockers etc
Bell Desk.
It is located at either side of lobby needed by bell captain and followed by bell boys. This desk is responsible for handling the guest luggage during arrival and departure. The bell desk section also handle the paying, deliver guest mail and messages to the concern guest room.
Business Center.
The person who handle the business center in known as Business Centre attended and the main function of this section is to provide the communication facilities and service like STD, ISD, E-mail, internet, fax, xerox etc.
Travel Desk.
This section of front office is responsible for arranging the packages, tickets etc for the guest as per their request.
This channel of yours is great for me to know a new world. Your videos, sir. Thank you so much sir.
You are most welcome
Great Explanation Of FRont Office Dept, Keep Go Dude❤️
ua-cam.com/video/Fw7bSnLuDd0/v-deo.html
Tnk uh so much sir..really very good video..and help full too
Heart of the organisation.
super se bhi uper sir
Really good information sir
I'm a receptionist and you discussed all information professionally.
what's your salary If it's okay to ask
Seriously very nice 👌..... explain is very good
Sir, it's really good imformation
Thanks for the compliment
Sir very easy to explain 🤟🤟🤚👏
Thanks for the feedback
Apne sir ji bhut acchi jankari di thanks sir ji
You are most welcome...
Nice explained thank you
Thank you sir you explained us very well
Your every video makes me awesome and clingy to gain more and more information about hotel industry. I'm also a management student of TIEM college Tamluk.
Thanks for such a lovely feedback
I am also hotelier..... please give front office training questions and answers ☺️
You can kindly contact me through what's app 7696736789
Sir plz provide me the notes in details about the front office department role what u had explained, I like it this position to work.
Awaiting for your reply Asap ❤️❤️❤️❤️❤️
Plz provide me with links
Thanks u sir🙏🙏🙏🙏🙏🙏
Thanks a lot
Nic information sir
Sir ji kaya batt ha 👍👍😊👏👏👏👏👏👏👏👏👏
Thanks...
I HAVE REALLY APPRECIATE TO U
Tq u sir for good information sir
Your teaching skills is good sir
Thank you guruji 😊
Nice sir
NICE VIDEO
Beautiful ❤️❤️
Great sir , front office ke sub departments ki bhi full detail ka or video banao sir ji
Super👌👌👌👌👌👌
Great video
U missed Guest relations desk
Nice😀
Out standing lecture sir....
Thanks dear
Sir me apke sare video dekhta hu
I am thankful to you. Please keep sharing the knowledge with others
Thanks sir
Sir gest ko srvis kese de konse prkar ki hotihe sarvis uspr video bnav pilz sir
Good information sir
Thank you 😊
Osm sir
Sir u had explained it very nicely 100% about the front office department role, we really appreciate it very much for your hardworking efforts to us.
Sir I request u to provide me the notes of front office department role ....plz lets me kniw I will be very greatfull to u .
Awaiting for your reply ❤️❤️❤️
Sir your vedio is very well explained thank you 🥰🥰☺️
Thanks Suman for your lovely feedback. Keep sharing the knowledge with others
Thank you🙏 sir for this topic
You are most welcome dear
Thankyou so much sir ❤
You are most welcome
Make a video about F&B SERVICE video
nice video sir you are great sir
You are most welcome dear
Amazing
Thanks....
Sir what is the difference between concierge and travel desk
Very impressive 👍
Thanks dear
Sir matlab reservation department reserve karta, hein aur reception ka, kam welcoming, greeting, aur registration card guest se fill up sign karna yehi kam hain kya is reception department kya
I learned lots of new things ❤️
I am glad that my videos are helping you getting knowledge
Sir can u plz orovide me the notes of front office department role in details... awaiting for your reply Asap for the same ❤️❤️❤️.
Pls provide me the link notes of front office department role ,I will be very greatfull n thankfully for the same ❤️❤️❤️❤️
Thanks
Welcome
Kya Sir hotel industry main diploma degree out of India mein Mahina rakhti hai
Sir please make pdf question answers like Fnb u did , please make it I'll purchase
Sir front office me diploma hota hai kya
Ha
Yes
Hme apna communication skill kaise grow Krna chahiye sir FO ke liye bcs Mera communication skill is not good...
Sir uei global college kaisa ha
Sir buffet Ka bataiye Ki buffet table me kya kya rehta example pehle round table rahega usme dinner plate spoon bowl fork fir agle table Me kya rahega kya sir ye sahi sequance h dinner plate salad vegetables Rice dal and Fir roti sir main course kaha lagta h buffet me sir please step by step bataye
Thanks 😊 sir
You are most welcome
Please send an another video relating to the "immediate Reportable Matter"of any hotels.
Thanks you for your suggestion . Will try to make this video
Super
👌👌
Thanks...
Thanks sir
You are most welcome
Sir, is bell boy demanding job in gulf region?
Can BBA students apply for front office at hotel?
Sir hamko ids software sikhna hain, please share knowledge about it
👍👍👍👍👍
Sir I want some MCQ questions of front office?
Provide video related to Guest Reservation executive
Hotel back office ke vare me full video bnaoo
👍👍👍👍
F&b outlet ka bare me banaya sir
Hotel management ka interview btay
Thnx sir
You are most welcome
Sir app non odia hei ya odia app hospitality department mein job karheihe kya?
🙏
Sir mujhe khana banana bohut acha lgtahe. Lekin sir meri ghrki halt kuch esihe ki mujhe hotel managment nhi kara sakte... sir mujhe chef bana he kese mumkin he kuch help kare plz
Hello if you don't mind so please contact from my teachers because I am also doing hotel management from folks India as far as I know my teachers they will help you but for that you have to do contact in folks India hotel management college
Contact on these no. 6396828801,8384829769
Housekeeping also❤
Sure
Where door man, Night Manager,Guest relation manager,valley boy .
Of front office
I m commerce graduate
I want go to front office dept
So what do
Diploma or degree
If become F.O. manager
At 5 star
no need degree if u have 10th pass is enough 👍
Sir agar mai front office job karna chahta hu to kya kya jaruri hai
Dear I Will try to cover this topic in the upcoming video
GSA FRONT OFFICE WORK PLEASE SIR...
Sir I am a Hotel Management student. But sir I have a tatto in my chest. So I am confused we collified or not sir. Please replay sir?
Yes you are eligible to do Hotel Management and work in hotel.
The tattoo that you have should not be visible.
@@hotelmanagementguru4162 thank you sir. And my tatto is here in my left chest
@@happymomentcreation9128 no need to worry. You can do Hotel management
@@hotelmanagementguru4162 thank you sir
You are most welcome
Awaj km h sir thoda loud wale video banao
Thanks for your feedback. Will implement in the coming videos
HI
I'm not a hotel management student. Can I also apply ?
Yes definitely
Sar kya baje se class hota hai
Dear I keep on posting videos randomly
Bill bhi to front office hi krta h sir
Yes please
Can I have a job please
Sir aap aapne cantact number dijiye kuch bat krna hai
You can get connected through what's app on 7696736789
Ye sare department ka kaam receptionist ko hi karna parta he , hotel wale itne department ke liye alag alag staff nahi rakhte he bro
Auditor or alter
Didn't get you?
Please elaborate
Sir i need job please
Neha please share your resume on this email addreess
managementguru.hotel@gmail.com
For more information about jobs in hotel management visit hospitality interns and call to 8977018197Fo
Sir please focus on f&b please
Nice sir
Nice sir
Thank you akash