CX Quick Take: Misconceptions about the relationship between employee and customer experience

Host Mark Slatin talks with James Killian of HSD Metrics about misconceptions about the relationship between employee and customer experience on the latest episode of The Delighted Customers with Mark Slatin #podcast.
Tune in to the Delighted Customers Podcast on the Agile Brand Network with host Mark Slatin. Discover insights and practical tips to empower leaders in delighting customers. Learn about the Trusted Guide Roadmap Masterclass for CX leaders struggling with executive buy-in, offering proven frameworks and a four-step model to enhance your CX strategy. Visit empoweredcx.com for more information.
#CX #customerexperience #customerloyalty #customerservice #CXstrategy #CXPA #NPS #CSAT #customers #EX #employeeexperience #employeeengagement #customercentricity #CXleadership #customerservicetraining #customerexperiencemanagement #employeeexperience
According to a Bain Consulting study, 80% of CEOs believe their companies deliver a superior customer experience but only 8% of their customers agree. Host Mark Slatin talks to guests with a wide range of expertise, who share meaningful insights and wisdom to help you close that gap. The show gives you practical tips, proven frameworks, and shares ways to help you delight YOUR customers.

[@Каролина-ю8и]

I always leave Mark Slatin's podcast episodes feeling motivated and empowered in delighting customers

[@mikky23mich]

Excited to watch this episode discussing misconceptions about employee and customer experience!

[@user-oi3yl3fn1u]

The Trusted Guide Roadmap Masterclass sounds like a valuable resource for CX leaders

[@hubbabobba5650]

Customer-centricity is something every business should prioritize, glad to see it being discussed

[@Duc-ef7bb]

Mark Slatin is a great host, I'm sure this episode will be informative and insightful

[@lesya5643]

Mark Slatin always has interesting guests on his podcast, looking forward to hearing from James Killian

[@user-mb6go7ki8c]

Customer loyalty and satisfaction are crucial in today's market, this discussion is timely

[@Dkjdis]

As a CX professional, this podcast is right up my alley Can't wait to implement the tips shared

[@dimka4818]

The topic of employee and customer experience is so important in business, can't wait to learn more

[@sharapov1869]

Employee engagement is key to delivering exceptional customer service, looking forward to hearing strategies