CAR NINJA! The Customer Isn't ALWAYS Right
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- Опубліковано 1 жов 2024
- A 2002 R53 Mini Cooper is in the shop. The customer is convinced that the clanking sound from the engine is a failed supercharger.
Jonny soon discovers that the customer's diagnosis is incorrect and the problem is much more simple and ends up saving the customer a lot of money.
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Congrats on 100K subscribers Jonny, thanks for keeping up with the great content!
Holy crap. When he first pulled the Mini Cooper in I thought that banging racket was coming from the engine. 😱
I really appreciate the quality of work you do Johnny. From using the correct coolant to using OEM parts to cleaning up a messy engine even though you didn't make the mess. You are the kind of mechanic that I would happily pay the bill and not worry that I was not getting my money's worth. I am a little surprised that you didn't talk the customer into a new air intake hose. Red tape is a dead giveaway.
Haha. The title of the video reminds me of a Ross Perot saying. "The customer is not always right, but they are never wrong." Basically, there is a problem.
Of course there are 100k other wicked smaht people who love honest content with some fun thrown in! Congrats Car Ninja and crew!!
Another great video
This trick is actually for cactus needles but if you can't get tweezers to grab a splinter try duct tape. You have to do it before it's too embedded but the idea is for the object to stick to the tape and you can pull it out of the skin. Hopefully a helpful tip.
Gently cut it out with the point of a box cutter.
Enjoying my first cup of morning coffee while watching a new Car Ninja video.
A day doesn't start much better than that! Congrats on a well-deserved 100K subscribers!
I thought I was the only one who enjoyed watching leaking gaskets with my morning coffee. You must be a BMW owner as well
@@PHFilms3 Hehehe....Audi. 😁
As a customer, i did wrongly diagnose my car, but the technician followed my advices and changed the parts. So i was stuck with a 1k bill with the same problem as before. I won't do that ever again.
Depends on how you present it to the tech..... if you say this is what it is, do only this and nothing else, then technically the tech did nothing wrong, but if you say this is what I think it is, but I could be wrong, the makes the technician actually diagnose and then the technician can still be wrong, but then responsibility lies with the tech
If you told them you wanted the part replaced/didn't ask for diagnostic, they did exactly what you asked.
@@christopherrosas2738 The way i presented it is: ''i made my research and i think it is the crank position sensor, but you can check everything else for other issues.'' So he replaced the sensor, the coolant tank because there was a small whole in it, and put a new starter because it was dead. So i can't really be mad at him. Next time i'll just cut it short and say the issue and let him diagnose everything himself.
I bought a whole x5 front suspension control arms the works for a clunky noise, had it all replaced by the tech he goes got it all done but that didnt fix your issue you just need this other part which was like $70 but he had to go back in to stuff he had already done and cost me more $. I would have appreciated he diagnosed it before hand but its my fault i didnt really tell him to but one would assume they would check everything first. O well i have all new front suspension now lol
You have to give it to those engineers, they do know how to package stuff tight.
My first car a Volvo 240. Just pop the bonnet and you could climb in, sit on the engine and reach pretty much everything 🙂 The good old days.
Yeah, that part is nice, but I don't miss cars with front ends that have the footprint of the Mini he just worked on. I acknowledge the conundrum engineers have to deal with.
100k yeehah! You my friend deserve a medal for working on these things.
Agree 💯, I'm old enough to remember the domestic cars that you could climb in the engine bay and work on them and have room to spare, not now days, while these vehicles look pretty on the out side, I wonder what the engineers were on, (smoking or drinking or...) when they designed them. They ought to be made to work on what they design. I wouldn't be surprised they might change a few things.
Johnny deserves every penny for working on that crap. Especially the Mini's, total garbage car.
Are you allowed to drive with a exhaust leak in the USA ? Here in the Netherlands you are not and you won't get a M.O.T. on your car. Besides it's not very healthy to!
Regards from Athens Greece...you are the most honest presence in car mechanics... Congratulations..
German car mechanics never run out of customers anywhere so say thanks to BMW, VW, Porsche and Mercedes.
The best crap cars you can buy.
In eastern Europe, noone wants to work on minis because everything is packet very tight. Good work
Congrats on the 100k subs!!! Look forward to all your videos. Keep them coming!
Shoutout to Mike for his video skills. Congrats on 100K
Wish I had an experienced mechanic around here. Not just a bmw shop either.
Congratulations on 100k subscribers! I have 3 questions 1. Why do you always smell the oil before you pour it? 2. What smell should I be looking for? 3. Is there a specific name for the tool to remove the harmonic balancer. I ask only because your very detailed and you usually have a reason why to do or don’t do. I like your way of explaining the process and your dropping jewels on the audience but left that out and I can tell it’s no longer a conscience thought but automatic instinct. Thanks
That was coolant he smelt and poured. Not sure why he smells it because he seems to use plenty of it, so it won't get old on the shelf. After some years of being used, it can smell bad.
2:29 i remove it with razor: shaving skin on place where it is and razor hooks it and pulls it out
Powersteering coolingfan 😂 Who invented that haha
Congrats on 100k Jonny! It all comes back to that classic question: "If you think you know everything, tell us again why you're paying a specialist for HIS expertise?"
Congratulations on 100K Jonny!
You run a clean, professional shop! Best mechanic I’ve had the pleasure of watching work!
I enjoy your content, working on cars that are neglected must get frustrating ...
Congrats on 100k Car Ninja!!
Congrats on 100K!!!
I really enjoy your videos but I have one question how come you don't wear safety glasses
Congratulations on hitting 100K! I enjoy your videos!
That thing leaks oil like the Exxon Valdez.
Just a little bit of brake cleaner..hahaha..
Congratulations Car Ninja and Team on 100k SUBS.
Love the content and always look forward to new video upload and knowledge sharing.
Has the 100K plat card arrived from UA-cam?
that is why customers are not mechanics
As a customer I'm always right even if I'm wrong I'm always right 😂
mike!!! where is hoovies cars video?
Congrats 100K! …damn good show!
Ya can't lump all of us into one box. I've never been incorrect in my diagnosis on my BMW. :D
One thing that is always guaranteed.... if it's broken, and it's a BMW, it's going to be expensive.
savage brake cleaner sprayer
we have all had those customers IF we had been in business too many youtub commenters haven't of course because they KNOW they are right
Try a rare earth magnet on metal splinters. Works a charm unless it’s copper or aluminum
Always great videos, Jonny just sticking to his core business and not promoting “junk” like video games , razor blades , coffee, hair growing lotion , wallets and what not.
So many car UA-camrs out there who’ve fallen for that BS , so irritating!
Most everyone can agree that those ads are a bit annoying.
Truthfully, doing them can pay pretty well and most car You Tubers put money into creating their videos (buying cars, tools, parts, travel, etc.) it's not out of line that they take an opportunity to get some kind of return on their investment. It's not that they're falling for anything.
If a car UA-camr promotes something related to his business, like handy tools , I get it.
But if they’re promoting something like jewellery or razor blades , that’s just totally ridiculous and annoying! And lots of them out there doing that BS.
If that starts happening only thing you can do is unsubscribe!
@@realcarninjait's your channel and your content.
This is my first time viewing one of your videos, but you're providing information and should make something off it if you like.
Jonny...I wish you were here in NC. I have a 1999 Bentley Arnage which is really a BMW! I would trust you 100%! Another guy in your area who is "suppose" to be a genius would not touch it! Congrat on your 100,000 subscribers!
Congratulations on the 100k Subs.. i am always surprised that you guys never ever wear gloves dealing with oil and many other chemical liquids.. i wouldn’t want to take the risk to my health personally.. Anyway, love the channel, thank you for your education & entertainment
Fun to watch you work!
I am so glad to be retired.
Keep on keeping on!
About 1985 I was a service advisor for a Honda dealership in Decatur GA. There were 2 of us. One day a guy brings his car in and Don is his SA. The guy says he needs his tires balanced. Don writes it up - Balance tires. We were able to do it while he waited. He drives off and is back in 5 minutes raising hell. It got all the way up to the service manager. The guy was livid. I enjoyed Don getting a bunch of grief as he was a jackass.
That era of Honda’s had a bad problem with warping rotors. And you had to turn them on the car. The rotor was integral with the hub and the hub was a tight press fit into the bearing.
If Don hadn’t been such a dipshit he would have asked why the tires needed balancing and the car would have been properly repaired and all the drama would have been avoided.
Great work!!!!
Your level of patience on these projects always amaze me.
Just did the driver side CV axle, oil pan gasket #2, and fixed up the exhaust on my 05 R52.
Wonderful job makes it so easy watching him and he is NOT afraid to get his hands Dirty , Why not ? it,s part of his Trade . Thanks again ☘☘☘
FYI...while working in a metal fab shop for over 15 years, we used emery cloth sandpaper to remove metal slivers (splinters) ...use different straight line directions of sanding until gone
I have a mercedes-benz and I'm planning to make the trip with my trailer down there from boston cuz i don't trust no one up here! I'm going to Colorado so i quick stop in kansas.
I learned a long time ago not to tell technicians what you think is wrong because some unscrupulous places will do exactly what they say. Love the Ninja's ethic.. nice one!
I watch your channel and I learn something,is the reason I subscribed
Mini Cooper = mechanical nightmare. Junk. No thanks.
problem we have is the mechanics around here are part re-placers with no real diagnostic skills. going to third shop for original issue $4500 so far and still not fixed.
113k on a coopers I’ll call that counting your lucky stars usually 💩 the bed at 70k lol. Great channel!!
Grimiest car I ever saw Johnny work on. You could be forgiven for thinking he only works on nice fancy Euro cars.
"the customer is always right" is probably one of the most godawful turns of phrase to ever come into existence.
Car Ninja reminds me of the shop I have gone to for the last 20 years (Carlos at Foreign Auto Care in Concord, CA).
Your special tool for the tensioner looks conspicuously like a Carpenters square. Perhaps you can save some money and just buy a Carpenters square?
Great fun..entertaining, relatable, masterful skillset…reaffirms that most Beemers are Dogs not Gods…
Someone is selling a non turbo version of this car that needs a new automatic transmission for 2.5k. Other than a new transmission, the car looks new. How much does it cost to install a new transmission? Is it worth it? Car only has 100k miles.
Hope the customer is happy that the bill is a lot less than he expected! A supercharger replacement would have been $$$$.
Johnny is the best. Way better than the "other guy" who complains all the time.
I wish my proximity to Johnny was closer.
Johnny - I’m surprised that you’re not a “glove guy”.
Awesome job! You should be a teacher...you have so much patience.
Leased a Mini years ago, had so many problems with it under warranty, and when I tried to turn it in to the dealer they wouldnt take it...had to make an appointment at another dealer for service work, and I left it with them and the keys told the lease company it was there, what a POS
all those r53 minis only have 113k miles for some reason. i guess thats how far they get before the owners give up.
German engineers love their special tools.
"working on a car" then a Mini rolls in... on the floor here. i think he's been inhaling some "fumes"...
Remember the days you did not have to remove the wheels to work on the engine
That's the way German cars are they've always for the most part been designed like this since the 70s
Admittedly, FWD cars do require removing a wheel for many major services. Try getting access to the front crank bolt without removing a wheel on a 30 year old Honda and see how far you get.
There's room in the front wheel well for the wheel to turn, so there's enough room to fit a breaker bar and socket there between wheel and crank bolt.@@herrbrahms
Ninja you fix the cars that every one hates bmws and mercs for to much plastic in the engine bays now
I love your videos. But please, can you wear gloves? I feel sorry for your hands.
0:42 The Ninja is a stand up guy, I'd work for him.
Really love your content and how you work.. Wish there were more videos more often, mixed with your team too. Keep up the good work (repairs and videos). Thank you Mike, for your hard work of feeding us on time.. 😂
Ninja uses the Mountain flex ratcheting wrenches.
I love the way R53 Mini's drive. They drive like little go-karts, but working on the engine is always a bit of a pain. No working room! They also like to leak oil from the crank sensor o-ring, that's common also but must remove bumper and move rad support to get access to it
Mike is like, I'll take editing over working on German cars.
Mike is like, I'll take editing over working on German cars.
You do good work man! I love giving an engine bay a good brake clean bath after a big oil leak repair 😂.
Nice clown Beetle. 😂 great videos keep them coming
why they keep sending the clappers into the shop where the AMG's
Another job well done!
Who makes those long box end ratchet wrenches you used to tighten the tensioner?
At least it doesn't have that garbage Peugeot engine?
Amazing your shop can stay clean with so many cars coming in leaking like a sieve.
Customer couldn’t tell you about the zip tie for hood?
I thought that engine knock was a bitchin drum intro at first😂
Working on a Mini is almost as hard as working on a PT cruiser!
I just go straight to the razor blade to dig out the splinters.
Would you say the mini is the worst car ever made and to work on?
You do great work Jonny
When I can't get a splitter out - I use a nail clipper to open it up or remove the area.
Modern day Mini 🙈the throw away car after the warranty runs out 💁
And congrats on 100k, Ninja!
What's going on with that 6 Series on the lift??
Power steering cooling fan?
waaaat.
yasss just seen your channel i never knew
Well done car Ninja!!!! On to the next one!
great work, but car is junk when new.