CAR NINJA! The Customer Isn't ALWAYS Right
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- Опубліковано 10 лют 2025
- A 2002 R53 Mini Cooper is in the shop. The customer is convinced that the clanking sound from the engine is a failed supercharger.
Jonny soon discovers that the customer's diagnosis is incorrect and the problem is much more simple and ends up saving the customer a lot of money.
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Congrats on 100K subscribers Jonny, thanks for keeping up with the great content!
Holy crap. When he first pulled the Mini Cooper in I thought that banging racket was coming from the engine. 😱
Fun to watch you work!
Keep on keeping on!
I really appreciate the quality of work you do Johnny. From using the correct coolant to using OEM parts to cleaning up a messy engine even though you didn't make the mess. You are the kind of mechanic that I would happily pay the bill and not worry that I was not getting my money's worth. I am a little surprised that you didn't talk the customer into a new air intake hose. Red tape is a dead giveaway.
In eastern Europe, noone wants to work on minis because everything is packet very tight. Good work
Wish I had an experienced mechanic around here. Not just a bmw shop either.
Regards from Athens Greece...you are the most honest presence in car mechanics... Congratulations..
Haha. The title of the video reminds me of a Ross Perot saying. "The customer is not always right, but they are never wrong." Basically, there is a problem.
Of course there are 100k other wicked smaht people who love honest content with some fun thrown in! Congrats Car Ninja and crew!!
Another great video
I learned a long time ago not to tell technicians what you think is wrong because some unscrupulous places will do exactly what they say. Love the Ninja's ethic.. nice one!
Congratulations on 100K Jonny!
You run a clean, professional shop! Best mechanic I’ve had the pleasure of watching work!
100k yeehah! You my friend deserve a medal for working on these things.
Agree 💯, I'm old enough to remember the domestic cars that you could climb in the engine bay and work on them and have room to spare, not now days, while these vehicles look pretty on the out side, I wonder what the engineers were on, (smoking or drinking or...) when they designed them. They ought to be made to work on what they design. I wouldn't be surprised they might change a few things.
This trick is actually for cactus needles but if you can't get tweezers to grab a splinter try duct tape. You have to do it before it's too embedded but the idea is for the object to stick to the tape and you can pull it out of the skin. Hopefully a helpful tip.
Gently cut it out with the point of a box cutter.
As a customer, i did wrongly diagnose my car, but the technician followed my advices and changed the parts. So i was stuck with a 1k bill with the same problem as before. I won't do that ever again.
Depends on how you present it to the tech..... if you say this is what it is, do only this and nothing else, then technically the tech did nothing wrong, but if you say this is what I think it is, but I could be wrong, the makes the technician actually diagnose and then the technician can still be wrong, but then responsibility lies with the tech
If you told them you wanted the part replaced/didn't ask for diagnostic, they did exactly what you asked.
@@christopherrosas2738 The way i presented it is: ''i made my research and i think it is the crank position sensor, but you can check everything else for other issues.'' So he replaced the sensor, the coolant tank because there was a small whole in it, and put a new starter because it was dead. So i can't really be mad at him. Next time i'll just cut it short and say the issue and let him diagnose everything himself.
I bought a whole x5 front suspension control arms the works for a clunky noise, had it all replaced by the tech he goes got it all done but that didnt fix your issue you just need this other part which was like $70 but he had to go back in to stuff he had already done and cost me more $. I would have appreciated he diagnosed it before hand but its my fault i didnt really tell him to but one would assume they would check everything first. O well i have all new front suspension now lol
Enjoying my first cup of morning coffee while watching a new Car Ninja video.
A day doesn't start much better than that! Congrats on a well-deserved 100K subscribers!
I thought I was the only one who enjoyed watching leaking gaskets with my morning coffee. You must be a BMW owner as well
@@PHFilms3 Hehehe....Audi. 😁
Great work!!!!
Your level of patience on these projects always amaze me.
Shoutout to Mike for his video skills. Congrats on 100K
You're an honest man. Sooo many mechanics would've been like "supercharger? ...ok then!" Congrats on 100k subs too!
You have to give it to those engineers, they do know how to package stuff tight.
My first car a Volvo 240. Just pop the bonnet and you could climb in, sit on the engine and reach pretty much everything 🙂 The good old days.
Yeah, that part is nice, but I don't miss cars with front ends that have the footprint of the Mini he just worked on. I acknowledge the conundrum engineers have to deal with.
Congrats on 100k Jonny! It all comes back to that classic question: "If you think you know everything, tell us again why you're paying a specialist for HIS expertise?"
Wonderful job makes it so easy watching him and he is NOT afraid to get his hands Dirty , Why not ? it,s part of his Trade . Thanks again ☘☘☘
Johnny is the best. Way better than the "other guy" who complains all the time.
I wish my proximity to Johnny was closer.
Congratulations Johnny, I always enjoy your videos and appreciate how professional you are!
Congrats 100K! …damn good show!
Congrats on 100k Car Ninja!!
FYI...while working in a metal fab shop for over 15 years, we used emery cloth sandpaper to remove metal slivers (splinters) ...use different straight line directions of sanding until gone
Congrats on 100K!!!
You're great Jonny!
Just did the driver side CV axle, oil pan gasket #2, and fixed up the exhaust on my 05 R52.
You do good work man! I love giving an engine bay a good brake clean bath after a big oil leak repair 😂.
I love the way R53 Mini's drive. They drive like little go-karts, but working on the engine is always a bit of a pain. No working room! They also like to leak oil from the crank sensor o-ring, that's common also but must remove bumper and move rad support to get access to it
Amazing your shop can stay clean with so many cars coming in leaking like a sieve.
Congratulations on reaching 110k subscribers. Your work ethic and attitude are a credit to your profession.
Always great videos, Jonny just sticking to his core business and not promoting “junk” like video games , razor blades , coffee, hair growing lotion , wallets and what not.
So many car UA-camrs out there who’ve fallen for that BS , so irritating!
Most everyone can agree that those ads are a bit annoying.
Truthfully, doing them can pay pretty well and most car You Tubers put money into creating their videos (buying cars, tools, parts, travel, etc.) it's not out of line that they take an opportunity to get some kind of return on their investment. It's not that they're falling for anything.
If a car UA-camr promotes something related to his business, like handy tools , I get it.
But if they’re promoting something like jewellery or razor blades , that’s just totally ridiculous and annoying! And lots of them out there doing that BS.
If that starts happening only thing you can do is unsubscribe!
I enjoy your content, working on cars that are neglected must get frustrating ...
congrats on 100K !!! Love the channel. Skills + proper attitude.
You do great work Jonny
Congratulations on hitting 100K! I enjoy your videos!
Another job well done!
I watch your channel and I learn something,is the reason I subscribed
Thanks Johnny! Love the R53 content.
Congrats on the 100k subs!!! Look forward to all your videos. Keep them coming!
Congratulations on 100k subscribers! I have 3 questions 1. Why do you always smell the oil before you pour it? 2. What smell should I be looking for? 3. Is there a specific name for the tool to remove the harmonic balancer. I ask only because your very detailed and you usually have a reason why to do or don’t do. I like your way of explaining the process and your dropping jewels on the audience but left that out and I can tell it’s no longer a conscience thought but automatic instinct. Thanks
That was coolant he smelt and poured. Not sure why he smells it because he seems to use plenty of it, so it won't get old on the shelf. After some years of being used, it can smell bad.
And congrats on 100k, Ninja!
Congrats on 100,000!!! 🎉🎊🎈
I always tell the mechs “it does blablabla” rather than “it needs bleblebleh” cause i’ve been wrong before 😂
That thing leaks oil like the Exxon Valdez.
Congratulations on the 100k Subs.. i am always surprised that you guys never ever wear gloves dealing with oil and many other chemical liquids.. i wouldn’t want to take the risk to my health personally.. Anyway, love the channel, thank you for your education & entertainment
"the customer is always right" is probably one of the most godawful turns of phrase to ever come into existence.
I love watching your videos Jonny!
As the owner of many BMW’s over the decades I can relate!
Congratulations !
Congratulations on the 100K - well earned and well deserved!
Congrats on obtaining 100,000 Subs!!! Good Solid Content!!
I enjoy your channel . Perhaps you could post more often ? Things you might think ordinary, most people would like to see. I have learned a lot by watching things being taken apart and put back together again.
Car Ninja reminds me of the shop I have gone to for the last 20 years (Carlos at Foreign Auto Care in Concord, CA).
As a customer I'm always right even if I'm wrong I'm always right 😂
I know I'm not right. I will discuss issues with my mechanic. In the end, they're the trained technician. I'm just the guy who tries to understand what could possibly be going on with my car by watching these informative videos.
I see how small engine bay is not easy to fix at all nice work. Sheer 👍
You've earned you 100K award with great content . Happy Trails
Thanks for the video Johnny, keep them coming!
About 1985 I was a service advisor for a Honda dealership in Decatur GA. There were 2 of us. One day a guy brings his car in and Don is his SA. The guy says he needs his tires balanced. Don writes it up - Balance tires. We were able to do it while he waited. He drives off and is back in 5 minutes raising hell. It got all the way up to the service manager. The guy was livid. I enjoyed Don getting a bunch of grief as he was a jackass.
That era of Honda’s had a bad problem with warping rotors. And you had to turn them on the car. The rotor was integral with the hub and the hub was a tight press fit into the bearing.
If Don hadn’t been such a dipshit he would have asked why the tires needed balancing and the car would have been properly repaired and all the drama would have been avoided.
When I can't get a splitter out - I use a nail clipper to open it up or remove the area.
Grimiest car I ever saw Johnny work on. You could be forgiven for thinking he only works on nice fancy Euro cars.
Well done car Ninja!!!! On to the next one!
One thing I learned after working many years in the customer service industry, the customer is usually wrong!
I have a 2003 Base and a 2005 S Cabrio, I love the first gen Minis!!
Jonny is in Kansas and you are in south Carolina, scammer!!@ClickOnProfile05
113k on a coopers I’ll call that counting your lucky stars usually 💩 the bed at 70k lol. Great channel!!
Congrats on a 100K. I have watched your channel since the beginning. Always enjoy watching your videos and a pleasure to see you work on a car or SUV. I am always amazed at the number of people who buy these not so great made cars...
0:42 The Ninja is a stand up guy, I'd work for him.
Nice clown Beetle. 😂 great videos keep them coming
Ninja-another really informative vid. Be extra nice to know what your repair cost the customer for each job you video. I know it's something all would like to hear. You are a trust worthy guy and be nice to give a comparison for other folks out of your market area.
Thank you. We would love to share the costs but out of respect for the privacy of customers we don't.
How about covering the plates. Car wizard reveals the ballpark costs and that is always helpful... Thanks for responding. @@realcarninja
Minis! A blast to drive, a pain to fix
Nice work! No drama....😊
Awesome job! You should be a teacher...you have so much patience.
Really love your content and how you work.. Wish there were more videos more often, mixed with your team too. Keep up the good work (repairs and videos). Thank you Mike, for your hard work of feeding us on time.. 😂
Jonny...I wish you were here in NC. I have a 1999 Bentley Arnage which is really a BMW! I would trust you 100%! Another guy in your area who is "suppose" to be a genius would not touch it! Congrat on your 100,000 subscribers!
German engineers love their special tools.
Nice work..
Ya can't lump all of us into one box. I've never been incorrect in my diagnosis on my BMW. :D
One thing that is always guaranteed.... if it's broken, and it's a BMW, it's going to be expensive.
Try a rare earth magnet on metal splinters. Works a charm unless it’s copper or aluminum
Remember the days you did not have to remove the wheels to work on the engine
That's the way German cars are they've always for the most part been designed like this since the 70s
Admittedly, FWD cars do require removing a wheel for many major services. Try getting access to the front crank bolt without removing a wheel on a 30 year old Honda and see how far you get.
There's room in the front wheel well for the wheel to turn, so there's enough room to fit a breaker bar and socket there between wheel and crank bolt.@@herrbrahms
I always loved it when the customer would show up with a trunk full of all the shit the kid at the auto part store recommended, just to find out their "diagnosis" was incorrect.
Hope the customer is happy that the bill is a lot less than he expected! A supercharger replacement would have been $$$$.
I just go straight to the razor blade to dig out the splinters.
Congrats👍
savage brake cleaner sprayer
Mike is like, I'll take editing over working on German cars.
Great videos. I wish you continued success!!
Powersteering coolingfan 😂 Who invented that haha
Ninja uses the Mountain flex ratcheting wrenches.
mike!!! where is hoovies cars video?
Congratulations Car Ninja and Team on 100k SUBS.
Love the content and always look forward to new video upload and knowledge sharing.
Has the 100K plat card arrived from UA-cam?
that is why customers are not mechanics
all those r53 minis only have 113k miles for some reason. i guess thats how far they get before the owners give up.
Thanks for the upload
Leased a Mini years ago, had so many problems with it under warranty, and when I tried to turn it in to the dealer they wouldnt take it...had to make an appointment at another dealer for service work, and I left it with them and the keys told the lease company it was there, what a POS
Who makes those long box end ratchet wrenches you used to tighten the tensioner?
Where do you get the blue tank of brake cleaner?
Are you allowed to drive with a exhaust leak in the USA ? Here in the Netherlands you are not and you won't get a M.O.T. on your car. Besides it's not very healthy to!
Your special tool for the tensioner looks conspicuously like a Carpenters square. Perhaps you can save some money and just buy a Carpenters square?