Absolutely. That comment made me chuckle. Translation: the unit is garbage and 312,205 people have a broken one. I tossed mine out the back door and smashed it with a bat. I immediately felt better.
@@marcg2526 That's too easy: because the planet has more half-wits than ever before and selling cheap products to them is easier than ever before. Kudos to the company for having the smarts to build something to sell to them though. Don't try to tell me 10M units means it's an amazing product though lol.
Im looking on how I could clean mine because the water taste is weird so I had to stop using it I opened it they way it shoes here and cleaned those parts but there’s no fix to the taste yet so do you guys know how I could get rid of it ?
If you're using a Primo-brand water bottle, check to make sure that the bottle's inner foam cap is not blocking the flow. I was having this issue and swapped out the Primo water bottle with an Ozarka bottle (which uses a different style of cap) and the problem disappeared. You could also manually cut or tear away the foam cap before putting it on the dispenser to ensure that it doesn't block the water flow.
I recently decided to try and fix as well as clean my water dispenser. The nozzles drip water after use. Anyways, after cleaning the gunk and reassembling it, I was somewhat dismayed I that I hadn't noticed the cylinder tube on the bypass plug. I looked everwhere on other videos and as I do product informercials myself I came accross yours. Well done, its completed so when you google this model you find the right one. Kudos to you and primo water Co. I ordered the smaller stand as I don't need cool and hot. Thanks.
What about slow flow from the cold dispenser? The white insert inside of the spout, the one that the rubber plunger sits to block flow (that raises when you press the button), looks like it's more recessed than it should be, not letting the rubber plunger raise far enough to have maximum flow...
Hi, thank you for contacting us. We apologize for the issues you are experiencing with your dispenser. Could you please contact us at social@primowater.com so we can provide further assistance? Thank you!
Got it home Friday hooked it up Sat. and follow the instructions to the letter, not hard. Put in the water and all and pushed the cold button and nothing comes out, same with hot. I go online and watch the video and do it all over again and still nothing coming out. Seems like Primo knows about this problem and mention it in their videos. Called my local Lowes and played the phone roulette for a 1/2 hour, never getting to talk with anyone, and then did the chat thing. Taking it back on Monday for a refund. Now the damn submit button will not take my review.
You need to post a video showing how to remove the filter screen where the water comes out from. Mine was clogged and I almost threw out my unit because of the trickle of water that was flowing. It was taking over a minute to fill my glass. Luckily, I found a video on youtube from a user who had the same issue as me and he showed what was wrong with my dispenser and how to fix it. Had it not been for his video, I would have gotten rid of my dispenser.
It helped me figure out where the little rubber part went. Thank you. But I can't figure out why the whole thing comes with the bottle whenever you remove the bottle? It doesn't fit snug. Can that part be replaced?
I'm just an Emmy award winning photographer....Im not a repair guy... I believe that water flow in this model is gravity feed, so the valve is mechanical & doesn't need to be plugged in to dispense water. The plug is just to heat & chill the water.
Can you use any water 5 gallon bottle ..and is there subpose to be a rubber seal or something...my bottle doesn't have a cap and wonder I it will just keep pouring out the top..??
Thank you for reaching out to us. You can use any 5 or 3 gallon bottle with our dispensers with the exception of the brand American Maid and Glass bottles. The way the neck of the bottles are manufactured makes them incompatible with our dispensers. Please let us know if you have any other questions or concerns.
Utter BS.The primo bottle is at fault in my case.They substituted the little breakaway plastic seal for a foam stopper and it failed.Using tweezers I pulled the little foam tag out and it worked again.So from now on,I have to do this before inserting the bottle,all because Primo changed the design of the bottle seal.
Thank you for reaching out. To research your options for parts and replacements, as well as warranty questions, you will need to contact customer service. You can call (844) 237-7466 between the hours of 8am and 9pm EST, Monday-Friday.
Hi - Thank you for your feedback and we are sorry that this didn't help resolve the issue. Should you require any additional assistance, please do not hesitate to email us at social@primowater.com. Thanks!
A cap got stuck on the sharp pointer (removed) but never the same. water wont come out. anyone else having this issue? What did you do (besides get a nother one)?
My Primo dispenser is causing the water bottle to collapse. It has significantly deformed the water bottle. Water comes out of the dispenser but, to repeat myself, the bottle is collapsing as if air is not making it back into the bottle. Do I need to look for some type of clog?
It may also be a faulty water bottle. I brought in an empty bottle to compare it with the bottle in question. It seems the bottle that is collapsing is made of a thinner plastic and the writing on the top is not well defined as if the injection molding process did not completely fill the mold. Please let me know what I should do about this.
Hi - Thank you for your inquiry! When the bottle begins to collapse upon dispensing, this indicates the bottle is not compatible with the unit. You can use any 5- or 3-gallon bottle with our dispensers with the exception of the brand American Maid. The way the neck of the bottles are manufactured makes them incompatible with our dispensers. Hope this helps!
@@primowaterco I bought the bottle at Lowe's. All the bottles have a PRIMO label on them. How, in that case, do I differentiate Primo from American Maid since there is not other identifier on the bottle since all of the bottles have a Primo label on them.
@@darrylcrum2495did you get an answer same is happening to me the bottles are made with a different plastic now so thin and my primo bottle is collapsing too
Thank you for reaching out, James. Can you please send us an email to social@primowater.com so we can provide further assistance? We look forward to hearing from you.
Hi @kholadurrani8170 - Thank you for your comment. If this video did not assist you with resolving the issues with your Primo dispenser, please email us at social@primowater.com for further troubleshooting. Thanks!
Hi - We are sorry to hear you are experiencing issues with your Primo dispenser. Please email us at social@primowater.com with your contact information and we will be happy to further troubleshoot! Thanks.
Hi - Thank you for your feedback and we are sorry that this didn't help resolve the issue. Should you require any additional assistance, please do not hesitate to email us at social@primowater.com. Thanks!
• Apague el interruptor de ahorro de energía. • Desenchufe el cable de alimentación del tomacorriente de la pared. • Remueve la botella / garrafón de agua. • Aleje el aparato de la pared para acceder a la parte trasera. • Elimine el agua restante de los depósitos dispensándola de los grifos de agua caliente y fría en una jarra o cubeta. • Retire la tapa de una botella vacía de repuesto de 5 galones. Vierta blanqueador (2 cucharadas), o vinagre (2 tazas) y agua caliente del grifo (2 galones) en la botella vacía. • Aplique la botella de limpieza al dispensador. • Vuelva a encender su dispensador para permitir que la solución de limpieza se llene en el siguiente paso. • Permita que la solución de limpieza llene los depósitos. • Espere 10 minutos y luego drene el agua de los depósitos como se describe en el paso 5. • Enjuague la botella y llénela solo con agua caliente del grifo y aplíquela al dispensador. • Vuelva a apagar el dispensador para este próximo paso. • Coloque una cubeta de dos galones en la parte posterior del aparato y retire el tapón de drenaje, mientras también enjuaga el agua a través de los grifos (paso 5). • Vuelva a colocar el tapón de silicona y la tapa de drenaje. • Regrese la unidad a su ubicación, instale una botella nueva, enchufe el cable de alimentación en el tomacorriente a la pared y encienda el interruptor de ahorro de energía.
Called customer service about no hot water and was sent this video. Definitely will get hot water after fixing water flow altho its flowing perfectly fine. 🫤
This was really helpful! I almost returned my dispenser thinking it was a defect!
Should I be concerned that a "how to fix it" video has 312,205 views?
nope, it helped me totally and I review it each time i want to clea it!
Absolutely. That comment made me chuckle. Translation: the unit is garbage and 312,205 people have a broken one. I tossed mine out the back door and smashed it with a bat. I immediately felt better.
@@roganhennie2201 probably sold 10m units
@@marcg2526 That's too easy: because the planet has more half-wits than ever before and selling cheap products to them is easier than ever before. Kudos to the company for having the smarts to build something to sell to them though. Don't try to tell me 10M units means it's an amazing product though lol.
I have my primo for 7 years now, and this is the only time I am googling how to fix it.
You should place a video with instructions on how to clean the dispenser. Thank you!
They get filthy inside. I opened mine and mildew was everywhere
Im looking on how I could clean mine because the water taste is weird so I had to stop using it I opened it they way it shoes here and cleaned those parts but there’s no fix to the taste yet so do you guys know how I could get rid of it ?
If you're using a Primo-brand water bottle, check to make sure that the bottle's inner foam cap is not blocking the flow. I was having this issue and swapped out the Primo water bottle with an Ozarka bottle (which uses a different style of cap) and the problem disappeared. You could also manually cut or tear away the foam cap before putting it on the dispenser to ensure that it doesn't block the water flow.
Thank you. Brand new unit and have to tilt the jug to get air in. I had a feeling that was it and glad for your comment.
I recently decided to try and fix as well as clean my water dispenser. The nozzles drip water after use. Anyways, after cleaning the gunk and reassembling it, I was somewhat dismayed I that I hadn't noticed the cylinder tube on the bypass plug. I looked everwhere on other videos and as I do product informercials myself I came accross yours. Well done, its completed so when you google this model you find the right one. Kudos to you and primo water Co. I ordered the smaller stand as I don't need cool and hot. Thanks.
What about slow flow from the cold dispenser? The white insert inside of the spout, the one that the rubber plunger sits to block flow (that raises when you press the button), looks like it's more recessed than it should be, not letting the rubber plunger raise far enough to have maximum flow...
Hi, thank you for contacting us. We apologize for the issues you are experiencing with your dispenser. Could you please contact us at social@primowater.com so we can provide further assistance? Thank you!
Got it home Friday hooked it up Sat. and follow the instructions to the letter, not hard.
Put in the water and all and pushed the cold button and nothing comes out, same with hot.
I go online and watch the video and do it all over again and still nothing coming out. Seems like Primo knows about this problem and mention it in their videos.
Called my local Lowes and played the phone roulette for a 1/2 hour, never getting to talk with anyone, and then did the chat thing.
Taking it back on Monday for a refund.
Now the damn submit button will not take my review.
I can't get any water out of this damn thing. Taking it back to the store.
Had the same issue. Did you exchange it?
This worked! Thank you!
someone knows where they sell spare parts for that model of water dispenser or who knows of an official store
Hi ... my have water cooler type dinka.
Why not cool water ?
But the refrigrator it is good frizze.
Best my regards.
You need to post a video showing how to remove the filter screen where the water comes out from. Mine was clogged and I almost threw out my unit because of the trickle of water that was flowing. It was taking over a minute to fill my glass. Luckily, I found a video on youtube from a user who had the same issue as me and he showed what was wrong with my dispenser and how to fix it. Had it not been for his video, I would have gotten rid of my dispenser.
Do you have a link please?
It helped me figure out where the little rubber part went. Thank you. But I can't figure out why the whole thing comes with the bottle whenever you remove the bottle? It doesn't fit snug. Can that part be replaced?
what if back of unit gets hot an no cold water comes out
How do I clean the top load water machine?
What can i do if the water isn’t getting cold anymore?
This might sound really dumb... but do I have to turn it back on to retrieve water.
It’s my 1st time owning one of these & im absolutely clueless
I'm just an Emmy award winning photographer....Im not a repair guy...
I believe that water flow in this model is gravity feed, so the valve is mechanical & doesn't need to be plugged in to dispense water.
The plug is just to heat & chill the water.
Great video. I'm in need of the sharp pointed edge in the middle of the recepticle only. Please advise ASAP. Thank you.
Did you have any luck? That’s what I’m needing also
@@lindseygrabo3778 No, not at all. No one nevered replied.
White silicone rubber make a hole then water is leaking. Where do I buy silicone rubber ? Any supplies shop ?
Can you use any water 5 gallon bottle ..and is there subpose to be a rubber seal or something...my bottle doesn't have a cap and wonder I it will just keep pouring out the top..??
Thank you for reaching out to us. You can use any 5 or 3 gallon bottle with our dispensers with the exception of the brand American Maid and Glass bottles. The way the neck of the bottles are manufactured makes them incompatible with our dispensers. Please let us know if you have any other questions or concerns.
My cold water button is about to wear out where would i find a rebuild kit?
Utter BS.The primo bottle is at fault in my case.They substituted the little breakaway plastic seal for a foam stopper and it failed.Using tweezers I pulled the little foam tag out and it worked again.So from now on,I have to do this before inserting the bottle,all because Primo changed the design of the bottle seal.
Bought a new water bottle cooler every time I put a bottle on top It over fills out the top grr
How to reset hot water? , I cleaned and now hot water is not working
You ever figure this out? My hot water no longer dispenses, only the cold dispenses.
I need a new spill proof bottle receptical but can't find the one for mine anywhere
Thank you for reaching out. To research your options for parts and replacements, as well as warranty questions, you will need to contact customer service. You can call (844) 237-7466 between the hours of 8am and 9pm EST, Monday-Friday.
How do you remove stuck caps in the dispenser?
just show how to fix if the water is not coming out, some people doest have time to go change de dispenser. Thanks.
Hi - Thank you for your feedback and we are sorry that this didn't help resolve the issue. Should you require any additional assistance, please do not hesitate to email us at social@primowater.com. Thanks!
I have a leak from the hot water only, what could be the problem and how to fix?
After you lid off how is the round silicon piece fastened. Mine just falls off
I'm having issues with this too
Did you ever figure it out?
Sounds like Cameron Diaz narrating
How do you drain the unit for winter storage?
A cap got stuck on the sharp pointer (removed) but never the same. water wont come out. anyone else having this issue? What did you do (besides get a nother one)?
Thank you for contacting us. Please send us an email at social@primowater.com so we may provide further assistance with this issue.
My Primo dispenser is causing the water bottle to collapse. It has significantly deformed the water bottle. Water comes out of the dispenser but, to repeat myself, the bottle is collapsing as if air is not making it back into the bottle. Do I need to look for some type of clog?
It may also be a faulty water bottle. I brought in an empty bottle to compare it with the bottle in question. It seems the bottle that is collapsing is made of a thinner plastic and the writing on the top is not well defined as if the injection molding process did not completely fill the mold. Please let me know what I should do about this.
Hi - Thank you for your inquiry! When the bottle begins to collapse upon dispensing, this indicates the bottle is not compatible with the unit. You can use any 5- or 3-gallon bottle with our dispensers with the exception of the brand American Maid. The way the neck of the bottles are manufactured makes them incompatible with our dispensers. Hope this helps!
@@primowaterco I bought the bottle at Lowe's. All the bottles have a PRIMO label on them. How, in that case, do I differentiate Primo from American Maid since there is not other identifier on the bottle since all of the bottles have a Primo label on them.
@@darrylcrum2495did you get an answer same is happening to me the bottles are made with a different plastic now so thin and my primo bottle is collapsing too
@@primowaterco Mine is doing the same thing and I am using a Primo 5 gallon water bottle. Could something be wrong with the machine.
Thanks
I have 2 rubber seals inside mine, where does the second one go?
Thank you for reaching out, James. Can you please send us an email to social@primowater.com so we can provide further assistance? We look forward to hearing from you.
No replacement parts available ...have a missing bottle probe...can not get one...rrr
What do you do if the water level is high?
Hi - Great question! You will need to drain the dispenser the best you can before completing the troubleshooting steps to resolve the issue.
Would like to order the part you are taking off for model 601141?
I'm looking for a key to that cooler because mine leaks a lot I need to replace the 2 keys, someone knows where I can get the keys
Is there a video for cleaning
Yes, we have a video for cleaning your dispenser on our channel, as well as other troubleshooting videos that can be helpful!
Our dispenser only has the beginning bubbles , then quits.
How to fix slow flow of water?how to deep clean dispenser tap?
Hi @kholadurrani8170 - Thank you for your comment. If this video did not assist you with resolving the issues with your Primo dispenser, please email us at social@primowater.com for further troubleshooting. Thanks!
mines is overheating my water is comeing out hot
I don’t exactly what the video told me to do and I still get no hot water coming out of the hot water
Thank you for reaching out to us. Please contact us at social@primowater.com so we can provide further assistance.
Hi - We are sorry to hear you are experiencing issues with your Primo dispenser. Please email us at social@primowater.com with your contact information and we will be happy to further troubleshoot! Thanks.
Don’t know why primo would send me Video that does nothing for me . That not even the water cooler I have.
Hi - Thank you for your feedback and we are sorry that this didn't help resolve the issue. Should you require any additional assistance, please do not hesitate to email us at social@primowater.com. Thanks!
Ehh I can’t even get hot water out of mine just cold
En español espliquenme por favor
• Apague el interruptor de ahorro de energía.
• Desenchufe el cable de alimentación del tomacorriente de la pared.
• Remueve la botella / garrafón de agua.
• Aleje el aparato de la pared para acceder a la parte trasera.
• Elimine el agua restante de los depósitos dispensándola de los grifos de agua caliente y fría en una jarra o cubeta.
• Retire la tapa de una botella vacía de repuesto de 5 galones. Vierta blanqueador (2 cucharadas), o vinagre (2 tazas) y agua caliente del grifo (2 galones) en la botella vacía.
• Aplique la botella de limpieza al dispensador.
• Vuelva a encender su dispensador para permitir que la solución de limpieza se llene en el siguiente paso.
• Permita que la solución de limpieza llene los depósitos.
• Espere 10 minutos y luego drene el agua de los depósitos como se describe en el paso 5.
• Enjuague la botella y llénela solo con agua caliente del grifo y aplíquela al dispensador.
• Vuelva a apagar el dispensador para este próximo paso.
• Coloque una cubeta de dos galones en la parte posterior del aparato y retire el tapón de drenaje, mientras también enjuaga el agua a través de los grifos (paso 5).
• Vuelva a colocar el tapón de silicona y la tapa de drenaje.
• Regrese la unidad a su ubicación, instale una botella nueva, enchufe el cable de alimentación en el tomacorriente a la pared y encienda el interruptor de ahorro de energía.
What the future
gigging gens vdshhh 😂😂😂😂😂😂😂😂
aaa why dont you just make these a 3 sec vedio and just say ... " CONTACT CUSTOME CARE " the end ! pointless video
Lmfao. This company needs to close. What a fucking joke of a video
Title should be "Contact Primo Customer Care".....most useless video
Called customer service about no hot water and was sent this video. Definitely will get hot water after fixing water flow altho its flowing perfectly fine. 🫤