Man f that b she looked at it as perhour work? She seemed like she thought you should get less per hour by how you looked or the profession you were in. "You don't have a PhD and make 70 dollars n hour?!" The hourly rate doesn't matter when it comes to these types of jobs done. She seems like a pretentious cunt tbh. Good job man.
I recently had a small contractor come to my house to fix a few things . We agreed on a price, which in my opinion was very good after previously getting a few quotes . The contractor said it would take two days to complete the jobs I needed. The contractor finished everything in a day. He came the next day for inspection and payment. When I paid him, he said I over paid him by $200. I said no I didn’t , you gave me a really good price. The work done was amazing and you finished quickly. I wanted to show my appreciation so the least I can do is buy you dinner for you and your wife. I have never seen a more grateful person in my life. Even with the tip he saved me a few hundred dollars. It was worth it!
Yea ? And we have people in our damn country that have budinesses and have over head . You go rt ahead with the guy nocking on your door . There are actually skilled people you can call when that amateur ‘s work doesnt last a couple years . As opposed to 25-30
That’s very good of you. You have a handyman/contractor for life now, he will always give you good prices and go above and beyond because of your fairness and generosity.
I built a block chimney for 800.00 once. Three of us worked on the job all day. When the homeowner came home he informed me he was not paying anyone 800 for one day. We went round and round about it until I got pissed off and put a rope around the top and pulled it over in his yard and told him it was free. Take me to court, I don't give a ____. I paid for the material and my help, it cost me 500 for the day, best money ever spent . Satisfaction
A lady refused to pay me for working to fast once before. I drywalled 3 rooms in one day. She said I must have cut corners cause it would have taken her weeks. Mind you I spent years doing drywall, I can do it blindfolded and dead. So I removed all the dry wall, stacked it up, and left. She tried to take me to court over it. Horrible backfire. No one would take her case.
This is what I tell my customers. "You are not paying for the time I was able to complete my job, but rather you are paying me for the multiple years I have invested into my trade in order to be able to do the job this quickly.
@@chicodemilton the thing is that trades like window cleaning, pressure washing, and gutter cleaning aren’t exactly surgeon-level skills. That’s not to say that having physical fortitude, being able to steady your nerves in high places, and conveying a personality of professionalism aren’t qualities that deserve to be rewarded. The reality is that skills like that don’t really require a whole lot of time to master (and I’m saying that as a window cleaner), they just require a skill set that college-educated professionals don’t have the skills, time, or just simply the interest in doing themselves.
In the end the customer just has to know what theyre buying. If they dont know whether what theyre paying for is in the end good or bad then its their fault for not knowing what their buying
This really hit home for me. I do a lot of work for family members who constantly grumble about the price of work I do for them. Then they turn around and pay other people more money for similar work or easier work. Update: It is so amazing how this video and this comment has reached so many who experienced being ripped off by those who are supposed to be on their side. I hope all of you are doing well and getting paid properly for good work. As your work portfolio grows and client lists grow I hope you are able to remove the bad clients as well.
Because they always expect it to be free what’s new or when renting something they want the lowest price possible but in reality business is business no one should be losing money for the sake of others if they want another person they can go to them
I did a paver job for my female cousin she only gave me 2000$ I did a walkway from her patio to the middle of her back yard with an 9x9 paver patio with steps to the side a 10x10 artificial grass with its pavers for the perimeter. A play zone for her grandkids. Materials total was 1,678.33 she’s not saying nothing bad about me or my work but I can tell she expected more for some reason and by that reason I rather just step back from doing business with family. I also ended up coming off my pocket for certain things that were needed 🤦♂️
@@newbeginning8134 Same here. I’m an electrician and family always call me to ask if the price they were quoted was fair, if I say yes, they say I’d rather pay you, then when I wrap it up quickly they complain that I charged to much. There’s no winning.
Shoot I feel your comment my family wants everything from me for free and pay others full price and don't think twice. I was going to install a combo unit" heating and cooling" for my grandparents and told them to pay for the materials and labor was free and I was still ripping em off 😂
Anyone hiring anyone...you are not paying for the time it takes to complete... you're paying for the skill and time it took to gain the knowledge and physical capabilities to do so.
Nah, people pay for the hours you spend not the finished work. I gave a quote on a weeks job which i finished in 4 hours. I just updated at the end of the day, with an email.
This happened to my dad and me one summer, my dad was an arborist for a company but also did weekend work. One day we take down a guy's tree pretty small one honestly but in the middle of summer so lots of leaves. Takes about half an hour to cut it down and another hour to send it through the chipper. Bill was 400 bucks and the guy refused to pay saying that meant we were charging him like 225 an hour. My dad who is a saint when it comes to patience explained that no he was paying for a tree to be gone. "The years of experience, thousands of dollars in tools, fuel for the truck and chipper, and the disposable fees are all our problem. Your problem is that you owe me 400 dollars." That was at least 25 years ago and I still think of it. It's not the plumber's fault he can fix a leak with 6 dollars worth of parts, you need the leak fixed and you can't do it yourself. Once the price is decided it's not your business how long it takes to do it. *Update for clarity...I'm old. 400 bucks at that time was easily a month's mortgage payment. The minimum wage was around 6 dollars.
Exactly. As a worker, this hasn't happened to me, and I hope it never does. But, I know if I had to hire someone I couldn't care less how long it takes them. Once the price is decided (barring any unforseen things, which do happen), then the sooner they're done the better in my mind. As long as the job is done right, I don't care if you have aliens come in and zap a tree away in the blink of an eye.
Part of a flat fee is insurance: if it ends up costing a lot more, the client still pays the agreed-on amount. Plus who would want to have a job done without a cost. "Well, we'll do it first then see how much it will cost."
You are right @dreamingcode as of Solomon, well, If the job has been done, checked and approved and it takes days, weeks , months or in some cases years, to get paid, trust me int happened to me and my dad, it’s normal to not be nice anymore, everyone has the right not to be nice if scammed, so, take it as you want.
Exactly! You'll learn as you get older, NEVER EVER do a job without doing getting a deposit, make sure your deposit will your expenses and your time... For me i ask, 85% percent, and I also add mark up for material withing that 85% ... I have learned with time as well.
@@videos10 Yeah, in Austin, TX, my boss always has customers refuse the last payment, especially the richer ones, so he claims, anyway! I think it's _usually_ true.
@@videos10That goes both ways. An 85% deposit is excessive. I’ve been burnt by enough contractors to know never to hand them anywhere near the full amount of the job price before they even spend a minute on site.
I used to do side carpentry jobs. Roofing, lanais, garages and tiny homes. One customer refused to pay the last installment so we took the tiny home off of her property
I had a friend that got his electrical contractors license at 17. Dude has all kind of stories of people not wanting to pay when they found out how young he was. Even had people think he should be happy to get minimum wage by the hour. Always had the get the main contractor to collect for him. Dude had been working full time since he was 14 and always had work.
Guarantee you those people are all over 50 collecting their early retirement pension and are already taking government handouts - so its not even their money
Super frustrating for me, I've been doing lawns and windows since I was 10, and because I'm still pretty young plently of people dont take me seriously despite being far more experienced than an average employee of a company because most have >5 years experience, and employee work is far different from running your own show
Thats a joke and At 17 i am not hiring a 17 year old to work on my home electricity where my family sleeps. 😂 his frontal lobe isn’t even developed until 26. Kid is still in highschool mentality. Absolutely no fu cking thanks.
"I'm paying you $70 an hour?!" No. I dont get to keep $70 an hour. I have expenses, and most importantly I have to pay taxes, so thats almost half of it right there... etc.
Remember that when your lawyer tells you they charge $300/hr. When I was practicing I had so many complaints from people who thought I actually pocketed all of that when I had a full staff and an office to pay for. Oh, yeah, and a tax wallop far bigger than theirs. And about a century’s worth of student debt so I could obtain the skills to help them. Waaaayyyyy more than half of it right there. 🙂
Recently I had a guy refuse to pay what we agreed on because I got done so fast. What he failed to understand is that I had prepared the steel pieces that I was installing earlier off site. He only saw the actual install and none of the prep.
Working in manufacturing. Management would change and the plant 'required' a new layout or one of the machines needed to be moved. The plant maintenance manager, my boss would see the change coming and we would put water, air, and electrical into the new location. We would finally get the order and one or two shifts later the job would be done. One day management without any heads up or prior discussion, said move that machine on night shift. "No problem, but it will be down for 4 days." The incredulous response was, What? Your team always moves machines in a shift or two. He had to explain the power requirements and how we put those in ahead of time. The good news was we moved machines a lot less after that.
Know the feeling, just today.Turned N invoice on work performed. Here's what I did this week WITH no help. 1 removed wall cloth9'× 12 ' , 36' of boarder paper 2 mud some torn places N drywall 3 reworked two windows of corner bead.4 washed all the walls down 12'×12' ×9 high ceiling,5 painted walls two coats.6 painted ceiling grid2×2tiles. 7 Removed/installed two 2×4 thin LED lights .8 removed/reinstall garage door motor chain drive ten foot ceiling. 9 Installed Door locks,dead bolt and knobs set. 10 remove outside light over garage door and reinstall new LED . 11 Fixed water leak at carwash. 12 Installed 3 30" ×64 " blinds cut down too 36. ALL FOR 1600 and he thought that I was to high on my,invoice. Thanks 4 anyone that reads this. I needed 2 vent.
Part of the price is not just the time you spend doing the job, but also in the first trip to estimate the job, and then in gathering the necessary supplies and tools, time spent thinking things through, and then actually driving out to do the job, then the time spent to clean up the tools and put them away for the next time, refueling your truck, sharpening chainsaw blades, refueling the gas cans, there is a ton of work. So bring then up when someone starts trying to whittle things down to the hour.
This happens alot for me, Im a hard working drywall guy, 25+ years and i have to explain my speed to homeowners because i know my job so well it makes the work look easy,and very fast. Keep up the grind brother!
@@nostradamus7648 I got a project away from home. The guy was gonna make an apartment in a shed by the time I started the job. I slept outside every time I was out there until he got two dogs that sat by my bed roll and barked at everything, funny he wouldn't tie his dogs by his house to not bother me. Then it got cold and he chewed me out for building a very small fire in the sand
Same here. Whenever I land a side job after my regular 9-5 or in the weekend I rarely take lunch or breaks. It's completely different working for yourself so you just zone out and get it done. I've been tipped extra for getting done things faster lol.
Drywall Taper here. Same bro I’m there to get in and out. I’ll even play mental tricks like whatever I charge I just try to finish in enough time that it lines up to $100hr minimum in my head lol Pinnacle of Quality Performance & Value
@@anthonyrodrigues5032 he’s not charging by the hour. He’s charging for a job and then busting his ass to get it done quicker while not sacrificing quality. It’s not like he can take his time to make the job twice as long and get paid twice as much.
lol. My buddy hired a sprinkler contractor years ago to install a system in his front/back yard. He was quoted a price (lets just say 5k) and the contractor showed up with three truckloads of guys and equipment, like 12 guys. These guys knocked that job out in a few hours. When the contractor knocked on his door and told him he was done and asked to be paid, my bud couldn't believe it. He was like, "Dude, how can you be done already?" The guy told him that they work fast. My bud grabs his checkbook and starts writing a check and hands it over and mentions how he feels like he's paying 5k for two hours of work. The contractor replied: "Would it make you feel better if I showed up with two guys and it took four days?" My buddy chuckled and told him, yes, it probably would ; )
I just had a contractor come out yesterday to do my roof. They told me that it would take the whole day when I signed the contract. They showed up at 7:30, started work around 7:50, didn't stop for lunch and were done around 1pm. I watched the work and they did a fantastic job. I was more than happy that they were done early. People don't realize that they pay for the job, not an hourly rate of the workers.
Hourly rate my a... We speak about jobs that take less, but we dont speak about jobs that take few times as much effort and time and price stays solid.
As a mechanic my customers are paying for the experience and the time it took to learn to diagnose and do the job quicker no matter how fast I do it.. I started off working cheap too because it came so easy to me but then I learned it's still a job they would have to pay someone else full price for, now I don't care if they walk I'm not working for cheap. I'm also not the most expensive either.
Happens with locksmithing, too. You pop open a door in less than five minutes and you get people that say: _You're charging me a 100 for that!? I could do that just as quick, too!_ It's pretty funny when you lock the door back up and tell them "have fun."
Well, speaking as someone who buys services, it’s always a poker game and I recognize that. The contractor is supposed to frown, scratch his head and tell me it’s a big job. And I know when we agree on a price it’s a dash for him to finish as soon as possible so he is free to take on more jobs. Contractors always finish sooner than they said they would. But if I pay by the hour they might drag it out if business is slow.
Or, sometimes contractors recognize difficult, picky, or otherwise unreasonable people, and they'll throw a bid up high on purpose just for that "surcharge." I've definitely heard contractors say something like "yeah I don't really care if I get the job or not because of x,y,z, so I threw the bid up high." Anyone is always welcome to get as many bids, from as many people they like (which are usually given free). Sometimes people just don't realize how abrasive, or off putting they come across, and any professional who's going to do work for you will usually pick up on that before they decide to do said work.
I had a customer want me to plant 30 trees, that he has not planted in 3 weeks. I told him the price, he agreed, after 3 hrs I was done at $35 per tree. He thought I should have gotten $10 per hr. 😂
I am in different line of work but when my customes start to complain that price is so high and I was working only for eg. 1 hour than my answer is simple: "you pay for the work done, not how long it takes me. You would pay the same if I were here for 8 hours".
Always have the client sign a notice to proceed and a contract agreement prior beginning work or they can play this game all day. You'll end up needing to lien their home and take them to court which is time and money out of your pocket and they can also counter sue. Better to have everything buttoned up prior to begining any work so no fast ones are pulled.
I think a big tip for small contractors is repeat business. You get to know the customer better and become the guy they call in a pinch, especially if you can do a variety of work. If you do business with picky people, you’ll know how to approach the job. It is truly aggravating that people base the quality of work on the time it takes, because they undermine the value of labor. Save a customer a few hundred and some will still try to convince you the price is too high.
Unfortunately when starting out you get all the 'picky people' cos noone else with a more developed business has the time to deal with these people. So in short they are most of what's left. This goes for most professions even IT work.
In roughly 2003 I was a high school kid with an S10 and chain saw and would charge $20-25hr. All we did was put an Ad in a local newspaper and couldn't keep up with the work. We didnt paint, we didnt climb trees and didnt shovel snow. Simple things people didnt want to do or couldnt.
The lousy contractor gets most of the attention. Nobody ever talks about the lousy customers. I've been a construction and maintenance for 50 years when you hear a crazy contractor stories you must temper them with what kind of customer the contractor was dealing with. I built million dollar custom homes in Tucson Arizona three out of four customers were absolutely impossible to deal with no matter what.
When I did pest control I had plenty of customers like this. I would have to do over 20 houses a day which means I would need to spend less than 20 mins max at a house. Some customers would try to keep me at their home for well over an hour like I was their personal slave.
Dude, I've been there. I fall timber. But occasionally people aske me if I would fall some trees around their homes. I've had people tell me that it was going to cost them 4-6 thousand dollars to have a tree taken down. So I asked the guy if he just wanted me to put it on the ground or cut it up and remove it? He asked to just have it felled, and he would cut it up himself. I charged him $ 400.00 just to put it on the ground. He agreed. It took me 6 minutes to drop it. He thought I was charging too much. He eventually paid me. But it almost got ugly. I had another situation. But it's to complicated to explain here. Needless to say. I got screwed out of cutting 10 trees for $ 2800.00. never got paid.
Just happened to come across your channel and enoyed this story. I agree with you on the aspects of you positioning your self. I want to give you some advice as a second generation business owner of a 40 year old construction company. You may know these already so hopefully these help others. 1. There are no morals in business, so don't expect your customers to be moral compasses. Be careful of not to put customers on pedestals. 2. Some customers are cheap and ALWAYS thinks people are getting over on then no matter what you charge. Don't feel guilty for charging them YOUR price. 3. Your business comes before the customer ALWAYS. The days of the customer always being right are gone. 4. It's all about perception. If the customers perceive they are getting a good deal, then they are. Your job is to make money from your skills/craft not to cut deals with customers. 5. Most customers don't know how much things really cost. When you give then a price and they say that's to high or seems like it's to much they don't necessarily have a price in their head of how much it should cost. If they do then it's much lower than reality warrants. 6. Don't mistake friendly customers as friends. A lot of the times these customers will be the hardest ones to please BECAUSE of the rapport or "friendship" you have built with them. They will expect something for nothing also. 7. Lastly always remember why you started your business and never forget it.
@@indraoutsutsuki2994 hey I wrote a whole comment and somehow it was deleted. I would just say try to keep it professional as possible and you may have to be a bit cold when talking to the customer. Meaning keep the conversations short and closer to the job at hand. It's cool to be friendly with customers but we have to know where to draw the line. Believe me they will respect you in the end for it and you will save yourself a headache also.
Years ago a Contractor completed a huge Epoxy and Flake job. Everyone of the Customer's friends loved it. The Customer tried to find was to NOT pay for it. The Contractor got his Guys to get the Floor Grinders out. And removed the complete 1250 Square Foot floor, back down to Bare Concrete. Cleaned up all Residue and Drove off. The Customer's attempts to take him to Court failed. Including owning the Contractor for the Materials used.
One time I had a lady get mad because we finished too fast also. We literally did a TV installation with cables hidden in 10 minutes. She said am I really going to pay $300 for 10 minutes of work. She said "what are you a doctor?". I said "no ma'am does the price we agreed on, we just work very fast". Keep in mind we are always polite and try to be personable. And she gave us the money pissed off
I went to an elderly ladies Friday just past because she was having a guy in like you to price putting in one splitter box (£3.99) around 3m coax cable (2.99) one hole drilled through a wall for cable to pass through and a few clips to nail cable to skirting board (£0.50p). Guy wanted £170 for 5-10mins work. When i questioned his price (tradesman myself) you never saw a man pick his stuff up and run out the door so fast. Just like you he was a RIP-OFF merchant who prays on the weak. There's running a business and then there's ripping off people with overpaid work. Your the sort of person that would rip your own Granny off and sleep very comfortably every night knowing what you'd done.
@@ScratchyBaws your the type of guy who will like your own comment lol. Buddy whether she was old or young if we agree on price before hand that's the price it's gonna be. Just because we are good and efficient and finish the job early doesn't mean an automatic discount. If you go to a tire shop can order a set of tires. Whether they change them in 5 minutes or 1 hour you're the type of guy to ask for a discount because they were so quick? Buffoonery 😭
I've been in our family owned and operated power sports business since 1979 at our current location!! One thing I do with prices is most work is by the hour but other work is billed by the job, because there's stuff we do that only a handful of people in the state that can do certain jobs and actually do it correctly.. so I tell my customers that you are not just pay for my time but more so for my experience in doing the job. And knowing it's done correctly.. we have other shops around the state that send people to us for that reason we won't do something unless we know how and have all the special tools for.. so the main thing is be upfront about everything and at the end of the day you need to make a dollar and you want your customers to be happy and they will return next time they have a problem... good luck... Bob..
I met a painter once who doesn’t tape off. He used some plastic device as a shield and wedge and completed his job in half the time. I could have complained, but the price for the work was reasonable and he did the work. Who am I to get angry because he took the time to learn a more efficient way? Honor the deal, or don’t enter into one.
I had a couple people do that. I get the hang up from them, but it never occurred to me that anyone would quarrel about it. Ended up Getting paid, but it was a hassle to go back and forth with them
It's because of morons and scammers that killed honest quick service. I repair phones and always do the repair out of sight and give much longer times for competition. On a few occasions, customers complained that it was too easy and fast, which makes me think, why didn't you do it yourself then? Making it look easy shouldn't be penalized. You need a service, it's done, the end result was what you wanted, what does it matter how long it takes? Also, they don't take into account the price of parts and years to get good at something.
I'm that guy also. I work fast. I cleared a drain in 5 minutes but I still want my 200. If I didn't have a boss then I would charge 50 or 75$but I have a boss
I understand people have travel time and equipment but 200 for 5 min is a rip off. If you genuinely think it's fair, tell customers up front the price and estimated time and see how far it gets you.
For the protection of both parties, the scope of the job and terms should be in writing . Anytime there may be a complaint about the job, if you have a contract or written agreement, and it goes to court, the judge will rule based on the written agreement . If the customer agrees to pay $500. to paint a driveway, for example, that amount must be paid , even if it takes 45 minutes to paint it, period !! Get it in writing will save you a lot of time and head aches .
My dad was a union millwork business owner and he always used to tell me "they aren't paying me to swing the hammer they're paying me for knowing what nail to hit "
You weren’t charging $70/hr. You charged an hourly labor fee, but also rental (purchase price recoup) of the equipment used, travel time, cleanup/disposal, materials, and for experience/know-how. A $5 power outlet, installed, doesn’t cost the customer $5 when done by a qualified electrician. Never be apologetic for a job well and promptly done. Next time, simply assure the customer there will be no extra cost for delivering above and beyond the terms of the contract, and that you do not charge an additional fee for the exemplary service.
I work on cars for a living and get paid on commission. Unfortunately, that commission is called labor hours. I get jobs done faster than people that don't have the experience or have spent the money on specialty tools like I have to get the job done faster. So before I start this video, I just want to say that I always tell the insurance adjuster that they are not paying me for the minutes I spend on that project, they are paying me for the years of experience and the massive investment in tools over those years. That should be the end of the argument regarding compensation. One pays for the years, they do not pay for the minutes. Keep that in mind. Cheers from Texas my skilled friends.
Learn this 30 years ago this will happen alot some jobs you take your time so they feel like there getting there money's worth its common for people to feel this way charge 3500 for something could do in 3 hours 80% of people will be pissed so we drag it out day or so and always get repeat work but won't when they feel rip off this is normal in every business
I'm a handyman self employed also and I figured the easiest best thing for me to do was find me s small group of clients that like my work and will pay without giving any issues. My clients are all older or single moms, I love my older clients because just them keep me very busy and it's always things that are quite simple. I don't charge a arm and a leg but I do charge to where when I go home I'm happy with what I made. I love being self employed I can take off when I want make as much as I want. I'm not trying to be a millionaire I'm happy with what I have and the best part is I don't have a boss and job that will stress me out. Whenever a new customer comes my way and I can tell they are gonna give me issues I'll finish the job and then I won't work for them anymore or if they really upset me I just pick up my tools load up and go home. They can beg me all they want not to leave but I promised myself when I went self employed all the way I was not gonna put up with no ones bs!
Have experienced similar too and it's just such a pain - even if you do a job that you barely break even on, the arseholes still complain about the price. As has doubtless been said elsewhere, the customer isn't just paying for the materials, or indeed the completed job, they're also paying for your experience and expertise such that the outcome is always a top job.
Why should I pay for you to learn your craft? Doing a proper job at a proper time for a proper wage is what is expected, how you got to where you are is your problem and business don't put that on the customer, how many customers will you rip-off before we have payed for your "life's journey"? Crap ethics.
My biggest problem working for myself has always been the pricing. I've had 2 issues in my 15 years with customers and they were both misunderstandings by the homeowners and I ended up losing money. I've had to go to work for 3 or 4 different companies but always tried to maintain some side work. I'm currently working for gas money for friends and family to stay busy. I went from almost $90,000 a year to nothing. Long story but thanks for sharing this video. I'm determined to work for myself and get the money I deserve. I'll get it figured out someday. Good luck in anything you do. Great work 👏🏽 👍🏽
I’m sorry that happened to you😢❤ great advice. Some people are just selfish and self-centered, and will come up with any complaint to get out of paying. You did the right thing and it seems like you got good karma in the end.❤👍🏻👌🏻🙏🏻
I do all kinds of jobs, restoring old ATVs, cutting firewood, building/repairing PCs... In all cases, I under-promise and over-deliver. I set the customer's expectations, and then exceed those expectations. Never had a problem as a result of that policy.
Mid fifties , self employed . People would rather pay two guys for two days than see you do the job yourself in two days and charge the same . Clients defy logic …
Bro that wasn't a "fatal flaw", that was you quoting YOUR time and YOUR experience to do a job she didn't want to do and you said it right. It's not about what the cost per hour is, you paid for services not by the hour. If that's the case cell phones would be charging by the minute again. You did the absolute right thing and this is exactly why I get a card on file, my money up-front while I'm on site or half up-front, other half when I'm 3/4's done with the other half or I stop. Customers love playing this cheap out game when it's time to pay.
There's a whole Ted Talk about how working hourly punishes people that do good work. People often don't realize that one thing they're paying for on a job basis is that the person has all this experience and like you said, have worked out work flows, has the right tools, can estimate materials correctly. You have to wonder, would they really be happier with some slacker that takes his time, takes long breaks, is having to go back and forth to Home Depot several times for one job?
Doesn't matter....its not an hourly job, it's a bid job for x amount of work for x price....3 hours or 30 hours price is same......been contractor for 30 years and #1 rule is confidence, paperwork/contract, and be polite but firm.....only had 2 or 3 clients in all that time that were difficult....and tbh I knew they would be from the start...but I needed the job....people can sense what type a person you are and starting out its easy to let your guard down.....contracts are huge, be specific and misunderstandings get few and far in-between.... They aren't professionals in your craft so whatever time frame they had in mind is irrelevant, remind them politely......equipment, Gas, time to and from, taxes you have to pay all calculates.......some people have problems with everyone and feel entitled to free work and value their time 1000% and everyone else's time is shit....nowadays it's all contracts detailed and changes are signed day of......people also have short memory when it doesn't benefit them.......treat everyone the same, it's just business......had many call back after they went elsewhere, they quickly found I wasn't the bad guy afterall, lol In your case having to refer to your dad sets up a lack of confidence in your trade and abilities.......it also made her question your pricing as a tradesman and you see that I have made ton of mistakes learning my craft and will make plenty more I am sure....identify, grow, and learn.....peoples reaction is your barometer
Never state an hourly rate, it’s flat rate based on a tone guide or the going rate. When you rate an hourly fee, it will always go south if you knock it our quicker
How much an hour???? Most contractors charge way to much. Most charge what would take me a month to make and they got it in a day. Only a few honest people out there.
I had a customer that wanted all the pickets and railings replaced on his deck. I gave him a price that he thought was too much, he said he could buy the materials and all I needed to supply was labor. I told him if labor was all he thought he needed to call Manpower Services for cheap, unskilled labor and find out what they can do. They don't have any tools or knowhow. I ended up getting the job but not before I had him sign an agreement on price.
That "I'll buy the materials" is a big tell. It means the customer doen't trust the contractor or somehow thinks he/she can finagle some great deal on materials somewhere. I steer clear of those people. You know who are the worst for that? Other contractors.
That Karen was going to look for any reason to underpay you because there are entitled people out there looking for any way they can take advantage of someone. Better advice: get the agreement in writing. That one little step will also make you look more professional.
Karen would have refused to pay, called the police, and maybe tried to rake him over the coals in court. I think the Karen term is so overused and diluted now, just like the Austrian painter with the Charlie Chaplin moustache.
You dont ever tell a customer you work at an hourly rate. You get a quote on a job, cost of materials and labor, thats the price. take it or leave it. It gets done in a reasonable amount of time. Period.
I also landscape and have ran into a couple jobs where they didn't want to hold up their end of the deal and pay for the work done, but when you tell them "ok I will start the paper work to put your property on lien until you decide to pay and there will be extra charges such as court fees and $x amount for every month that you don't pay" and leave off with " have a great day". they tend to go ahead and give you the money owed.
Been there bud. I'm very efficient. I usually do jobs by myself just to avoid the hindrance of other people in my way. Flawless jobs in half the time that 3 drug heads could do on crack. Some cheap bastards just don't seem to understand what hassles you saved them from. Oh, they pay in the end. I encourage them to...
Hourly rates gotta go. It's the finished completed work that matters. If you are efficient and get it done in less time doesn't mean the job is worth less money than from someone who takes 3 whole days to complete the same work. Plus your experience and level of service being top notch, you would think the customer would actually appreciate you concentrating on the job to get it done and not dragging it out. Keep up the good work
I saw a written quote for a driveway addition, prep and set up first day, pour next day, total was $9000, itemized line $4000 labor (he would complete in 2 days with crew of 4). $200 per hour for each guy if you do the math based on 2 days LOL but that money doesn't all go to the laborors paycheck, only 7 yards of concrete. If you don't know how to do a specialty trade, you will have to pay good money to have that work done, equipment, skill, project management, insurance, vehicles, work demand driving up prices, supply of materials. So whining about $70 an hr for a project like that what a shame she should have been grateful to find an honest independent landscaper who took care of her yard very well
@@Frxstynah as a concrete contractor in Australia, first take about 9% off the invoice amount that goes to the government for GST. About 50% of the money after that goes to other (non concrete) contractors like excavation, material suppliers, termite barrier guys and then about 50% of the 50% left is labour costs including my own wage. then there's 30% tax on my wage and whatever profit is left. people see a really huge number (it's up around and above $200/m2 here now) and they think its expensive - because it is! but about 75% of the price doesn't even go to me as the contractor! this is why you'll see ads for trade work being done at some ridiculous (low) m2 rate but the catch they use is they add, add, add other stuff on once they start the job.
Honestly customers can be really stupid sometimes, I remember one time bidding a concrete wheel chair ramp project, the customer rejected my bid because they said I was too cheap, at the time I was bidding what I thought was high, they got the project done at a much lesser quality for a much higher price, this is why I don't let customers dictate my prices, because I'm a professional and your not...
I would report her to a credit collection agency. There is absolutely no time I let someone not pay and if they refuse they get reported. Let them deal with the ding on their credit
Use normal industry pricing norms when you come up with a price...Dont let people try and talk you down because it took you less time then THEY figured...Age has nothing to do with the work being done if you are doing it correctly?? They called you to do something they didn't want to do...
I worked for a gutter cleaning company for a bit and we had this problem a lot. Most houses can be done in under 20 minutes and people can't understand that .
I manage where I rent..unit has a leaky kitchen faucet, I have part numbers just have to research them on line.. No all stores have them..I already know i need o rings to seal them to faucet they have a lip original plastic o rings leak.. So I go to store to get a few.. Customer stated that was fast?? forget research, order parts, going to parts store for upgraded part.. No it was not fast... Then hard knock on install.. Then store old parts for numbers etc for next time.
I guarantee that they may get out from paying me …But they will pay ..;have a group that works for me and the work they do is dealing with people who are crooked.
Now you know why contractors never do a job in 1 swath, they'll work a day or 2 or work half a day here and half a day there and come back. If they do the job all at 1 time the Zomms will complain they just haven't worked hard enough to suit them, so the contractors will take an 8-hour job and spread it out over a week lol. Just give it time Dude you'll learn, in 2022 it's not enough to be able to do the work, above all else you have to be able to run interference and dodge the Karens...
If you're hiring someone for work and they completed the job, pay them. She was dishonest, maybe because you seemed young. If she could have done it herself, why didn't she? Pay what was agreed upon. That's all
This happened to me often when I owned my small residential painting business. I was a 3rd gen painting contractor. Tons of experience. Clean. Neat. Professional. Top quality products. I would still get some people who felt like it should cost this much bc thats what they could afford or how could I charge them $350 to pressure wash their driveway when it only took me 4 hrs. They ignore the equipment wear and tear as well as your vehicle. Cleansers. Taxes. Insurance. Business licenses for multiple cities and townships. It adds up. Plus I brought my own water
If you're good at your work, getting paid by the boot hour is just silly. You get good, you bring more value, you work faster.... And then you make less money for working harder. That type of hourly pay basically entices you to work slower and punishes you for working harder. I've done some work for people that wouldn't cost them hundreds of dollars to have done, but because my naive ass agreed to an hourly pay, I only made like 60 bucks. I ripped myself off, but I learned. And now my fiance's mom won't hire me to do anything because I won't agree to hourly. I look at what an actual contractor would charge, and I subtract like 35% from that cost. She'll still just hire someone else to do it though. I don't know why.
dont sweat it man, I am an IT worker and I got paid $15,000 once to go to a customer site, type 3 words in to a computer terminal. hit enter. and leave. the customer didnt know to do this. which is why they hired me
She is in the wrong. Because if let's say it took you 30 hours to do it. And you quoted on what you thought was a 5 hour job. If you went to her and tried to charge her more. She would say "no! I am paying the price quoted". Extra costs only come if the request extra work to be done. But get it in writing, and send them a new quote that they agree to for extra work.
Years ago my boss and I got a call to install a dishwasher, waynescoating in a small bathroom, and acouple other little things ata lady's house. The agreed price was $55 per man hour x2, so $110 per hour. We finished in 5 hours and gave her the bill. Several minutes later she comes back, on the phone, and says "My husbandwould like to speak with you" and hands the phone to my boss. I hear my boss say "Well what do you consider 'an equitable price?'". Then I hear him ask the husband, a lawyer, "How much do you charge?......Ok, so if I was in your office and said $450 an houris too much would you lower your rate?.... No? I didn't think so" and handed the wife back the phone. She came back a minute later and begrudgingly handed my boss the check for $550.
People are a pain in the ass in general . I’ve dealt with all kinds over 28 yrs . You can have the nicest person in the world turn on you in a quick minute. So I’d recommend studying human physiology as a side hobby and employ that knowledge up front so you know who are working for !
I hear this often in my line of work. I operate a septic company, and one of the services we provide is a process called Hydro-jetting or high pressure line cleaning. This service is used to attempt to regain flow in septic drain lines blocked with debris. Sometimes, we can complete one of these jobs in 30 minutes or less from the time of arrival to the time we are loading up. The price of this service is $375. As you can imagine, sometimes people get upset at the fact that they have to pay $12.50 per minute (equivalent of $750 per hour) for service. The answer is always simple. The job was not quoted per hour it was upon completion. You are paying for me to use $10,000 in equipment, my years of experience operating said equipment, and for me to be working hands-on (with gloves, of course) with your poop water. Not to mention the alternative to my $375 service is a >$4,000 service that involves destroying your property and takes weeks.
I tell a customer it's going to take 4 weeks and cost $4,000. I finished the job in 3 weeks and charge $3,500. I'm the Golden Boy every time, ahead of schedule and under budget.
After so many years of painting I can't help but cringe at the globs getting left on the first coat. But the finish product looks good. So I can't be too picky.
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My advice, dont let people guilt trip you over money. They just want renig and pull you down.
Man f that b she looked at it as perhour work? She seemed like she thought you should get less per hour by how you looked or the profession you were in. "You don't have a PhD and make 70 dollars n hour?!" The hourly rate doesn't matter when it comes to these types of jobs done. She seems like a pretentious cunt tbh. Good job man.
Disliking because of clickbait. Unfortunate, because an otherwise valuable video
Put a mechanic Lean on them. I'll pay for good work over a bad Job
My advice. Don't shill to your subs. You earn 10x more on youtube without being a shill and peddling trash info which can be found free online.
I recently had a small contractor come to my house to fix a few things . We agreed on a price, which in my opinion was very good after previously getting a few quotes . The contractor said it would take two days to complete the jobs I needed. The contractor finished everything in a day. He came the next day for inspection and payment. When I paid him, he said I over paid him by $200. I said no I didn’t , you gave me a really good price. The work done was amazing and you finished quickly. I wanted to show my appreciation so the least I can do is buy you dinner for you and your wife. I have never seen a more grateful person in my life. Even with the tip he saved me a few hundred dollars. It was worth it!
Yea ? And we have people in our damn country that have budinesses and have over head . You go rt ahead with the guy nocking on your door . There are actually skilled people you can call when that amateur ‘s work doesnt last a couple years . As opposed to 25-30
@henryshuman5136all depends on the McDonald’s you go to. 😂
@@paulbair7050 pop
@Henryshuman that's probably why you aren't married lol McDonald's eating ass
That’s very good of you. You have a handyman/contractor for life now, he will always give you good prices and go above and beyond because of your fairness and generosity.
I built a block chimney for 800.00 once. Three of us worked on the job all day. When the homeowner came home he informed me he was not paying anyone 800 for one day. We went round and round about it until I got pissed off and put a rope around the top and pulled it over in his yard and told him it was free. Take me to court, I don't give a ____. I paid for the material and my help, it cost me 500 for the day, best money ever spent . Satisfaction
Legend
Bro gave him the Michael treatment
A lady refused to pay me for working to fast once before. I drywalled 3 rooms in one day. She said I must have cut corners cause it would have taken her weeks. Mind you I spent years doing drywall, I can do it blindfolded and dead. So I removed all the dry wall, stacked it up, and left. She tried to take me to court over it. Horrible backfire. No one would take her case.
good job 👍
typical "karen" ...good on u
i support grownup decisions
This is what I tell my customers. "You are not paying for the time I was able to complete my job, but rather you are paying me for the multiple years I have invested into my trade in order to be able to do the job this quickly.
That was the best backfire on her herUNO REVERSE CARD!🔄
The contractor gets paid for his results not his time.
It might have taken him 6 hours but how many hundreds of hours it takes to take your skill to the next level. People don't get? I dont know why
@@chicodemilton the thing is that trades like window cleaning, pressure washing, and gutter cleaning aren’t exactly surgeon-level skills. That’s not to say that having physical fortitude, being able to steady your nerves in high places, and conveying a personality of professionalism aren’t qualities that deserve to be rewarded. The reality is that skills like that don’t really require a whole lot of time to master (and I’m saying that as a window cleaner), they just require a skill set that college-educated professionals don’t have the skills, time, or just simply the interest in doing themselves.
In the end the customer just has to know what theyre buying. If they dont know whether what theyre paying for is in the end good or bad then its their fault for not knowing what their buying
This really hit home for me. I do a lot of work for family members who constantly grumble about the price of work I do for them. Then they turn around and pay other people more money for similar work or easier work.
Update: It is so amazing how this video and this comment has reached so many who experienced being ripped off by those who are supposed to be on their side. I hope all of you are doing well and getting paid properly for good work. As your work portfolio grows and client lists grow I hope you are able to remove the bad clients as well.
Because they always expect it to be free what’s new or when renting something they want the lowest price possible but in reality business is business no one should be losing money for the sake of others if they want another person they can go to them
I did a paver job for my female cousin she only gave me 2000$ I did a walkway from her patio to the middle of her back yard with an 9x9 paver patio with steps to the side a 10x10 artificial grass with its pavers for the perimeter. A play zone for her grandkids. Materials total was 1,678.33 she’s not saying nothing bad about me or my work but I can tell she expected more for some reason and by that reason I rather just step back from doing business with family. I also ended up coming off my pocket for certain things that were needed 🤦♂️
I no longer do work for family members
@@newbeginning8134
Same here. I’m an electrician and family always call me to ask if the price they were quoted was fair, if I say yes, they say I’d rather pay you, then when I wrap it up quickly they complain that I charged to much. There’s no winning.
Shoot I feel your comment my family wants everything from me for free and pay others full price and don't think twice. I was going to install a combo unit" heating and cooling" for my grandparents and told them to pay for the materials and labor was free and I was still ripping em off 😂
Anyone hiring anyone...you are not paying for the time it takes to complete... you're paying for the skill and time it took to gain the knowledge and physical capabilities to do so.
Here in Denmark you also pay the hourly rate for commute time both ways..we always hire locals.
Nah, people pay for the hours you spend not the finished work. I gave a quote on a weeks job which i finished in 4 hours. I just updated at the end of the day, with an email.
"that surgery was $12,000? This is bullshit! I was only on the table 30 minutes."
As much as I wanna agree... in this case we are talking about pulling weeds, pruning shrubs and laying mulch. 🙄
So very well put !
This happened to my dad and me one summer, my dad was an arborist for a company but also did weekend work. One day we take down a guy's tree pretty small one honestly but in the middle of summer so lots of leaves. Takes about half an hour to cut it down and another hour to send it through the chipper. Bill was 400 bucks and the guy refused to pay saying that meant we were charging him like 225 an hour. My dad who is a saint when it comes to patience explained that no he was paying for a tree to be gone.
"The years of experience, thousands of dollars in tools, fuel for the truck and chipper, and the disposable fees are all our problem. Your problem is that you owe me 400 dollars."
That was at least 25 years ago and I still think of it. It's not the plumber's fault he can fix a leak with 6 dollars worth of parts, you need the leak fixed and you can't do it yourself. Once the price is decided it's not your business how long it takes to do it.
*Update for clarity...I'm old. 400 bucks at that time was easily a month's mortgage payment. The minimum wage was around 6 dollars.
Exactly. As a worker, this hasn't happened to me, and I hope it never does.
But, I know if I had to hire someone I couldn't care less how long it takes them. Once the price is decided (barring any unforseen things, which do happen), then the sooner they're done the better in my mind. As long as the job is done right, I don't care if you have aliens come in and zap a tree away in the blink of an eye.
Part of a flat fee is insurance: if it ends up costing a lot more, the client still pays the agreed-on amount. Plus who would want to have a job done without a cost. "Well, we'll do it first then see how much it will cost."
Just like the customers that complain when I charge them $2000 to completely rebuild their engine.
Let's not forget risking his life to chop that tree down.
@@Christian-lf6iy that's a fucking steal of a price, especially if you're doing head work and if youre rehoning the cylinders
I'm a real estate investor and I can tell everyone is nice until it's time to pay
or, until it's time to get paid
You are right @dreamingcode as of Solomon, well, If the job has been done, checked and approved and it takes days, weeks , months or in some cases years, to get paid, trust me int happened to me and my dad, it’s normal to not be nice anymore, everyone has the right not to be nice if scammed, so, take it as you want.
Exactly! You'll learn as you get older, NEVER EVER do a job without doing getting a deposit, make sure your deposit will your expenses and your time... For me i ask, 85% percent, and I also add mark up for material withing that 85% ... I have learned with time as well.
@@videos10 Yeah, in Austin, TX, my boss always has customers refuse the last payment, especially the richer ones, so he claims, anyway! I think it's _usually_ true.
@@videos10That goes both ways. An 85% deposit is excessive. I’ve been burnt by enough contractors to know never to hand them anywhere near the full amount of the job price before they even spend a minute on site.
I used to do side carpentry jobs. Roofing, lanais, garages and tiny homes. One customer refused to pay the last installment so we took the tiny home off of her property
I had a friend that got his electrical contractors license at 17. Dude has all kind of stories of people not wanting to pay when they found out how young he was. Even had people think he should be happy to get minimum wage by the hour. Always had the get the main contractor to collect for him. Dude had been working full time since he was 14 and always had work.
People suck lol
Guarantee you those people are all over 50 collecting their early retirement pension and are already taking government handouts - so its not even their money
People like that piss me off to no end
Super frustrating for me, I've been doing lawns and windows since I was 10, and because I'm still pretty young plently of people dont take me seriously despite being far more experienced than an average employee of a company because most have >5 years experience, and employee work is far different from running your own show
Thats a joke and At 17 i am not hiring a 17 year old to work on my home electricity where my family sleeps. 😂 his frontal lobe isn’t even developed until 26. Kid is still in highschool mentality. Absolutely no fu cking thanks.
"I'm paying you $70 an hour?!" No. I dont get to keep $70 an hour. I have expenses, and most importantly I have to pay taxes, so thats almost half of it right there... etc.
Remember that when your lawyer tells you they charge $300/hr. When I was practicing I had so many complaints from people who thought I actually pocketed all of that when I had a full staff and an office to pay for. Oh, yeah, and a tax wallop far bigger than theirs. And about a century’s worth of student debt so I could obtain the skills to help them.
Waaaayyyyy more than half of it right there. 🙂
@@whatifschrodingersboxwasacofinI’ll remember that
Recently I had a guy refuse to pay what we agreed on because I got done so fast. What he failed to understand is that I had prepared the steel pieces that I was installing earlier off site. He only saw the actual install and none of the prep.
Ain't that the truth - and preparation is everything !
How does that guy shop retail? "Why am I paying $800 for that TV?!? You just got it off the shelf."
Working in manufacturing. Management would change and the plant 'required' a new layout or one of the machines needed to be moved. The plant maintenance manager, my boss would see the change coming and we would put water, air, and electrical into the new location. We would finally get the order and one or two shifts later the job would be done. One day management without any heads up or prior discussion, said move that machine on night shift. "No problem, but it will be down for 4 days." The incredulous response was, What? Your team always moves machines in a shift or two. He had to explain the power requirements and how we put those in ahead of time. The good news was we moved machines a lot less after that.
Know the feeling, just today.Turned N invoice on work performed. Here's what I did this week WITH no help. 1 removed wall cloth9'× 12 ' , 36' of boarder paper 2 mud some torn places N drywall 3 reworked two windows of corner bead.4 washed all the walls down 12'×12' ×9 high ceiling,5 painted walls two coats.6 painted ceiling grid2×2tiles. 7 Removed/installed two 2×4 thin LED lights .8 removed/reinstall garage door motor chain drive ten foot ceiling. 9 Installed Door locks,dead bolt and knobs set. 10 remove outside light over garage door and reinstall new LED . 11 Fixed water leak at carwash. 12 Installed 3 30" ×64 " blinds cut down too 36. ALL FOR 1600 and he thought that I was to high on my,invoice. Thanks 4 anyone that reads this. I needed 2 vent.
Part of the price is not just the time you spend doing the job, but also in the first trip to estimate the job, and then in gathering the necessary supplies and tools, time spent thinking things through, and then actually driving out to do the job, then the time spent to clean up the tools and put them away for the next time, refueling your truck, sharpening chainsaw blades, refueling the gas cans, there is a ton of work. So bring then up when someone starts trying to whittle things down to the hour.
This happens alot for me, Im a hard working drywall guy, 25+ years and i have to explain my speed to homeowners because i know my job so well it makes the work look easy,and very fast. Keep up the grind brother!
My favorite is when they ask how many other people will be there to get it done that fast and I say just me
A good dry wall guy is worth every penny.
u aint gotta explain shit to no one
That's why guys like you should just charge for the job from the get go and stop the BS, "25+" years into it and you still haven't learn that, wow.
@@nostradamus7648 I got a project away from home. The guy was gonna make an apartment in a shed by the time I started the job. I slept outside every time I was out there until he got two dogs that sat by my bed roll and barked at everything, funny he wouldn't tie his dogs by his house to not bother me. Then it got cold and he chewed me out for building a very small fire in the sand
I pretty much say the customer can shove an hourly rate considering I won’t eat or take a bathroom break most of the time when completing a job.
Same here. Whenever I land a side job after my regular 9-5 or in the weekend I rarely take lunch or breaks. It's completely different working for yourself so you just zone out and get it done. I've been tipped extra for getting done things faster lol.
Drywall Taper here. Same bro I’m there to get in and out. I’ll even play mental tricks like whatever I charge I just try to finish in enough time that it lines up to $100hr minimum in my head lol Pinnacle of Quality Performance & Value
Same, I don't take lunch, I don't take breaks.
@Vinnie DeLuca Where do you live? Charging 100 and hour if you're by yourself is actually crazy
@@anthonyrodrigues5032 he’s not charging by the hour. He’s charging for a job and then busting his ass to get it done quicker while not sacrificing quality. It’s not like he can take his time to make the job twice as long and get paid twice as much.
“Customer refused to pay me because I worked to quickly”
“She just went ahead and paid me”
This is the comment I was looking for. lol.
"Oh crap , I'll have to place a lien " " oh crap we will have to go to small claims"
Usually works for me.
"Would you like to be served at this address or is there a better address you'd like to use?"
Has always worked for me to LOL
I don't care how quickly a job gets done, as long as it's done correctly, and it's what I want.
lol. My buddy hired a sprinkler contractor years ago to install a system in his front/back yard. He was quoted a price (lets just say 5k) and the contractor showed up with three truckloads of guys and equipment, like 12 guys. These guys knocked that job out in a few hours. When the contractor knocked on his door and told him he was done and asked to be paid, my bud couldn't believe it. He was like, "Dude, how can you be done already?" The guy told him that they work fast. My bud grabs his checkbook and starts writing a check and hands it over and mentions how he feels like he's paying 5k for two hours of work. The contractor replied: "Would it make you feel better if I showed up with two guys and it took four days?" My buddy chuckled and told him, yes, it probably would ; )
When your good at what you do it makes hard work look easy. That's why it's called a skill.
I just had a contractor come out yesterday to do my roof. They told me that it would take the whole day when I signed the contract. They showed up at 7:30, started work around 7:50, didn't stop for lunch and were done around 1pm. I watched the work and they did a fantastic job. I was more than happy that they were done early.
People don't realize that they pay for the job, not an hourly rate of the workers.
Hourly rate my a...
We speak about jobs that take less, but we dont speak about jobs that take few times as much effort and time and price stays solid.
@@pawelhyzopski6456 So what's your point?
As a mechanic my customers are paying for the experience and the time it took to learn to diagnose and do the job quicker no matter how fast I do it.. I started off working cheap too because it came so easy to me but then I learned it's still a job they would have to pay someone else full price for, now I don't care if they walk I'm not working for cheap. I'm also not the most expensive either.
Happens with locksmithing, too. You pop open a door in less than five minutes and you get people that say:
_You're charging me a 100 for that!? I could do that just as quick, too!_
It's pretty funny when you lock the door back up and tell them "have fun."
Bro! Power move
If you could do it yourself why did you call me is my go to .
You should follow up with "it's 200 now because I will have opened it twice"
GAT DAMN😂😂😂😂👍🏾
I would have done the same. You did the right thing. Sometimes you need to act the same way they do so they can learn their lesson
Well, speaking as someone who buys services, it’s always a poker game and I recognize that. The contractor is supposed to frown, scratch his head and tell me it’s a big job. And I know when we agree on a price it’s a dash for him to finish as soon as possible so he is free to take on more jobs. Contractors always finish sooner than they said they would. But if I pay by the hour they might drag it out if business is slow.
Or, sometimes contractors recognize difficult, picky, or otherwise unreasonable people, and they'll throw a bid up high on purpose just for that "surcharge." I've definitely heard contractors say something like "yeah I don't really care if I get the job or not because of x,y,z, so I threw the bid up high." Anyone is always welcome to get as many bids, from as many people they like (which are usually given free). Sometimes people just don't realize how abrasive, or off putting they come across, and any professional who's going to do work for you will usually pick up on that before they decide to do said work.
I had a customer want me to plant 30 trees, that he has not planted in 3 weeks.
I told him the price, he agreed, after 3 hrs I was done at $35 per tree. He thought I should have gotten $10 per hr. 😂
I am in different line of work but when my customes start to complain that price is so high and I was working only for eg. 1 hour than my answer is simple: "you pay for the work done, not how long it takes me. You would pay the same if I were here for 8 hours".
Always have the client sign a notice to proceed and a contract agreement prior beginning work or they can play this game all day. You'll end up needing to lien their home and take them to court which is time and money out of your pocket and they can also counter sue. Better to have everything buttoned up prior to begining any work so no fast ones are pulled.
I think a big tip for small contractors is repeat business. You get to know the customer better and become the guy they call in a pinch, especially if you can do a variety of work.
If you do business with picky people, you’ll know how to approach the job. It is truly aggravating that people base the quality of work on the time it takes, because they undermine the value of labor. Save a customer a few hundred and some will still try to convince you the price is too high.
Unfortunately when starting out you get all the 'picky people' cos noone else with a more developed business has the time to deal with these people. So in short they are most of what's left. This goes for most professions even IT work.
If they learned about automated factories they'd stop paying for anything, or be obligated to get everything hand-made and pay a whole lot.
@@gblargg Right? These are the same people who rush to spend $1,200 on a markrd up, overpriced iPhone that was made in part with slave labor.
Dont try to scam black women with high prices, because they will tell everyone that will listen. Just be fair.
In roughly 2003 I was a high school kid with an S10 and chain saw and would charge $20-25hr. All we did was put an Ad in a local newspaper and couldn't keep up with the work. We didnt paint, we didnt climb trees and didnt shovel snow. Simple things people didnt want to do or couldnt.
The lousy contractor gets most of the attention. Nobody ever talks about the lousy customers. I've been a construction and maintenance for 50 years when you hear a crazy contractor stories you must temper them with what kind of customer the contractor was dealing with. I built million dollar custom homes in Tucson Arizona three out of four customers were absolutely impossible to deal with no matter what.
When I did pest control I had plenty of customers like this. I would have to do over 20 houses a day which means I would need to spend less than 20 mins max at a house. Some customers would try to keep me at their home for well over an hour like I was their personal slave.
Dude, I've been there. I fall timber. But occasionally people aske me if I would fall some trees around their homes. I've had people tell me that it was going to cost them 4-6 thousand dollars to have a tree taken down. So I asked the guy if he just wanted me to put it on the ground or cut it up and remove it? He asked to just have it felled, and he would cut it up himself. I charged him $ 400.00 just to put it on the ground. He agreed. It took me 6 minutes to drop it. He thought I was charging too much. He eventually paid me. But it almost got ugly. I had another situation. But it's to complicated to explain here. Needless to say. I got screwed out of cutting 10 trees for $ 2800.00. never got paid.
Just happened to come across your channel and enoyed this story. I agree with you on the aspects of you positioning your self. I want to give you some advice as a second generation business owner of a 40 year old construction company. You may know these already so hopefully these help others.
1. There are no morals in business, so don't expect your customers to be moral compasses. Be careful of not to put customers on pedestals.
2. Some customers are cheap and ALWAYS thinks people are getting over on then no matter what you charge. Don't feel guilty for charging them YOUR price.
3. Your business comes before the customer ALWAYS. The days of the customer always being right are gone.
4. It's all about perception. If the customers perceive they are getting a good deal, then they are. Your job is to make money from your skills/craft not to cut deals with customers.
5. Most customers don't know how much things really cost. When you give then a price and they say that's to high or seems like it's to much they don't necessarily have a price in their head of how much it should cost. If they do then it's much lower than reality warrants.
6. Don't mistake friendly customers as friends. A lot of the times these customers will be the hardest ones to please BECAUSE of the rapport or "friendship" you have built with them. They will expect something for nothing also.
7. Lastly always remember why you started your business and never forget it.
Thanks for the advice. Any clue as to how you're supposed to deal with 6?
@@indraoutsutsuki2994 develop bedside manners
That was good for me to read I agree with what was written for the most part .
@@indraoutsutsuki2994 hey I wrote a whole comment and somehow it was deleted.
I would just say try to keep it professional as possible and you may have to be a bit cold when talking to the customer. Meaning keep the conversations short and closer to the job at hand. It's cool to be friendly with customers but we have to know where to draw the line. Believe me they will respect you in the end for it and you will save yourself a headache also.
@@Nonetomuch Thanks a lot for the advice bro!
Years ago a Contractor completed a huge Epoxy and Flake job. Everyone of the Customer's friends loved it. The Customer tried to find was to NOT pay for it. The Contractor got his Guys to get the Floor Grinders out. And removed the complete 1250 Square Foot floor, back down to Bare Concrete. Cleaned up all Residue and Drove off. The Customer's attempts to take him to Court failed. Including owning the Contractor for the Materials used.
One time I had a lady get mad because we finished too fast also. We literally did a TV installation with cables hidden in 10 minutes. She said am I really going to pay $300 for 10 minutes of work. She said "what are you a doctor?". I said "no ma'am does the price we agreed on, we just work very fast". Keep in mind we are always polite and try to be personable. And she gave us the money pissed off
I went to an elderly ladies Friday just past because she was having a guy in like you to price putting in one splitter box (£3.99) around 3m coax cable (2.99) one hole drilled through a wall for cable to pass through and a few clips to nail cable to skirting board (£0.50p). Guy wanted £170 for 5-10mins work. When i questioned his price (tradesman myself) you never saw a man pick his stuff up and run out the door so fast. Just like you he was a RIP-OFF merchant who prays on the weak. There's running a business and then there's ripping off people with overpaid work. Your the sort of person that would rip your own Granny off and sleep very comfortably every night knowing what you'd done.
@@ScratchyBaws your the type of guy who will like your own comment lol. Buddy whether she was old or young if we agree on price before hand that's the price it's gonna be. Just because we are good and efficient and finish the job early doesn't mean an automatic discount. If you go to a tire shop can order a set of tires. Whether they change them in 5 minutes or 1 hour you're the type of guy to ask for a discount because they were so quick? Buffoonery 😭
I've been in our family owned and operated power sports business since 1979 at our current location!!
One thing I do with prices is most work is by the hour but other work is billed by the job, because there's stuff we do that only a handful of people in the state that can do certain jobs and actually do it correctly.. so I tell my customers that you are not just pay for my time but more so for my experience in doing the job. And knowing it's done correctly.. we have other shops around the state that send people to us for that reason we won't do something unless we know how and have all the special tools for.. so the main thing is be upfront about everything and at the end of the day you need to make a dollar and you want your customers to be happy and they will return next time they have a problem... good luck... Bob..
I met a painter once who doesn’t tape off. He used some plastic device as a shield and wedge and completed his job in half the time. I could have complained, but the price for the work was reasonable and he did the work. Who am I to get angry because he took the time to learn a more efficient way? Honor the deal, or don’t enter into one.
I had a couple people do that. I get the hang up from them, but it never occurred to me that anyone would quarrel about it. Ended up Getting paid, but it was a hassle to go back and forth with them
Very articulate and honest good job. Hope your business is thriving
It's because of morons and scammers that killed honest quick service. I repair phones and always do the repair out of sight and give much longer times for competition. On a few occasions, customers complained that it was too easy and fast, which makes me think, why didn't you do it yourself then? Making it look easy shouldn't be penalized. You need a service, it's done, the end result was what you wanted, what does it matter how long it takes? Also, they don't take into account the price of parts and years to get good at something.
I'm that guy also. I work fast. I cleared a drain in 5 minutes but I still want my 200. If I didn't have a boss then I would charge 50 or 75$but I have a boss
I understand people have travel time and equipment but 200 for 5 min is a rip off.
If you genuinely think it's fair, tell customers up front the price and estimated time and see how far it gets you.
@@ChrisLee-yr7tz🤡🤡
@@ChrisLee-yr7tz🤡🫵💀
For the protection of both parties, the scope of the job and terms should be in writing . Anytime there may be a complaint about the job, if you have a contract or written agreement, and it goes to court, the judge will rule based on the written agreement . If the customer agrees to pay $500. to paint a driveway, for example, that amount must be paid , even if it takes 45 minutes to paint it, period !! Get it in writing will save you a lot of time and head aches .
My dad was a union millwork business owner and he always used to tell me "they aren't paying me to swing the hammer they're paying me for knowing what nail to hit "
When customers tried that with me I would always tell them if I went over the time would you pay me more.
That would always quiet them down
You weren’t charging $70/hr. You charged an hourly labor fee, but also rental (purchase price recoup) of the equipment used, travel time, cleanup/disposal, materials, and for experience/know-how. A $5 power outlet, installed, doesn’t cost the customer $5 when done by a qualified electrician. Never be apologetic for a job well and promptly done. Next time, simply assure the customer there will be no extra cost for delivering above and beyond the terms of the contract, and that you do not charge an additional fee for the exemplary service.
I work on cars for a living and get paid on commission. Unfortunately, that commission is called labor hours. I get jobs done faster than people that don't have the experience or have spent the money on specialty tools like I have to get the job done faster. So before I start this video, I just want to say that I always tell the insurance adjuster that they are not paying me for the minutes I spend on that project, they are paying me for the years of experience and the massive investment in tools over those years. That should be the end of the argument regarding compensation. One pays for the years, they do not pay for the minutes. Keep that in mind.
Cheers from Texas my skilled friends.
Learn this 30 years ago this will happen alot some jobs you take your time so they feel like there getting there money's worth its common for people to feel this way charge 3500 for something could do in 3 hours 80% of people will be pissed so we drag it out day or so and always get repeat work but won't when they feel rip off this is normal in every business
this is the way
Gotta love the openness and integrity in this video!!!
I'm a handyman self employed also and I figured the easiest best thing for me to do was find me s small group of clients that like my work and will pay without giving any issues. My clients are all older or single moms, I love my older clients because just them keep me very busy and it's always things that are quite simple. I don't charge a arm and a leg but I do charge to where when I go home I'm happy with what I made. I love being self employed I can take off when I want make as much as I want. I'm not trying to be a millionaire I'm happy with what I have and the best part is I don't have a boss and job that will stress me out. Whenever a new customer comes my way and I can tell they are gonna give me issues I'll finish the job and then I won't work for them anymore or if they really upset me I just pick up my tools load up and go home. They can beg me all they want not to leave but I promised myself when I went self employed all the way I was not gonna put up with no ones bs!
Have experienced similar too and it's just such a pain - even if you do a job that you barely break even on, the arseholes still complain about the price. As has doubtless been said elsewhere, the customer isn't just paying for the materials, or indeed the completed job, they're also paying for your experience and expertise such that the outcome is always a top job.
I love getting email responses of “whoa”
You're not paying for the 6 hours for the work I've done! You're paying for the 10 years it took me to perfect it to be done in 6 hours!
Why should I pay for you to learn your craft? Doing a proper job at a proper time for a proper wage is what is expected, how you got to where you are is your problem and business don't put that on the customer, how many customers will you rip-off before we have payed for your "life's journey"? Crap ethics.
Well that doesn't apply to him
My biggest problem working for myself has always been the pricing. I've had 2 issues in my 15 years with customers and they were both misunderstandings by the homeowners and I ended up losing money. I've had to go to work for 3 or 4 different companies but always tried to maintain some side work. I'm currently working for gas money for friends and family to stay busy. I went from almost $90,000 a year to nothing. Long story but thanks for sharing this video. I'm determined to work for myself and get the money I deserve. I'll get it figured out someday. Good luck in anything you do. Great work 👏🏽 👍🏽
I’m sorry that happened to you😢❤ great advice. Some people are just selfish and self-centered, and will come up with any complaint to get out of paying. You did the right thing and it seems like you got good karma in the end.❤👍🏻👌🏻🙏🏻
I do all kinds of jobs, restoring old ATVs, cutting firewood, building/repairing PCs... In all cases, I under-promise and over-deliver. I set the customer's expectations, and then exceed those expectations. Never had a problem as a result of that policy.
love your attitude in this video… customer was wrong but you took a lesson too
Thanks Ellis
Mid fifties , self employed .
People would rather pay two guys for two days than see you do the job yourself in two days and charge the same .
Clients defy logic …
When dealing with unknown people simply write up a written detailed contract that's the best way
Bro that wasn't a "fatal flaw", that was you quoting YOUR time and YOUR experience to do a job she didn't want to do and you said it right. It's not about what the cost per hour is, you paid for services not by the hour. If that's the case cell phones would be charging by the minute again. You did the absolute right thing and this is exactly why I get a card on file, my money up-front while I'm on site or half up-front, other half when I'm 3/4's done with the other half or I stop. Customers love playing this cheap out game when it's time to pay.
There's a whole Ted Talk about how working hourly punishes people that do good work. People often don't realize that one thing they're paying for on a job basis is that the person has all this experience and like you said, have worked out work flows, has the right tools, can estimate materials correctly. You have to wonder, would they really be happier with some slacker that takes his time, takes long breaks, is having to go back and forth to Home Depot several times for one job?
Doesn't matter....its not an hourly job, it's a bid job for x amount of work for x price....3 hours or 30 hours price is same......been contractor for 30 years and #1 rule is confidence, paperwork/contract, and be polite but firm.....only had 2 or 3 clients in all that time that were difficult....and tbh I knew they would be from the start...but I needed the job....people can sense what type a person you are and starting out its easy to let your guard down.....contracts are huge, be specific and misunderstandings get few and far in-between....
They aren't professionals in your craft so whatever time frame they had in mind is irrelevant, remind them politely......equipment, Gas, time to and from, taxes you have to pay all calculates.......some people have problems with everyone and feel entitled to free work and value their time 1000% and everyone else's time is shit....nowadays it's all contracts detailed and changes are signed day of......people also have short memory when it doesn't benefit them.......treat everyone the same, it's just business......had many call back after they went elsewhere, they quickly found I wasn't the bad guy afterall, lol
In your case having to refer to your dad sets up a lack of confidence in your trade and abilities.......it also made her question your pricing as a tradesman and you see that
I have made ton of mistakes learning my craft and will make plenty more I am sure....identify, grow, and learn.....peoples reaction is your barometer
Never state an hourly rate, it’s flat rate based on a tone guide or the going rate. When you rate an hourly fee, it will always go south if you knock it our quicker
How much an hour???? Most contractors charge way to much. Most charge what would take me a month to make and they got it in a day. Only a few honest people out there.
Signed contracts, small claims court, Mechanics leans. On a big job, sell the paper to a factoring company. Easy Peezy. GET THE CHECK!!!
I had a customer that wanted all the pickets and railings replaced on his deck. I gave him a price that he thought was too much, he said he could buy the materials and all I needed to supply was labor. I told him if labor was all he thought he needed to call Manpower Services for cheap, unskilled labor and find out what they can do. They don't have any tools or knowhow. I ended up getting the job but not before I had him sign an agreement on price.
That "I'll buy the materials" is a big tell. It means the customer doen't trust the contractor or somehow thinks he/she can finagle some great deal on materials somewhere. I steer clear of those people. You know who are the worst for that? Other contractors.
That Karen was going to look for any reason to underpay you because there are entitled people out there looking for any way they can take advantage of someone. Better advice: get the agreement in writing. That one little step will also make you look more professional.
Karen would have refused to pay, called the police, and maybe tried to rake him over the coals in court.
I think the Karen term is so overused and diluted now, just like the Austrian painter with the Charlie Chaplin moustache.
You dont ever tell a customer you work at an hourly rate. You get a quote on a job, cost of materials and labor, thats the price. take it or leave it. It gets done in a reasonable amount of time. Period.
I get this. People telling me that they don't make that much an hour and refuse to pay fifty or sixty an hour.
I also landscape and have ran into a couple jobs where they didn't want to hold up their end of the deal and pay for the work done, but when you tell them "ok I will start the paper work to put your property on lien until you decide to pay and there will be extra charges such as court fees and $x amount for every month that you don't pay" and leave off with " have a great day". they tend to go ahead and give you the money owed.
Been there bud. I'm very efficient. I usually do jobs by myself just to avoid the hindrance of other people in my way. Flawless jobs in half the time that 3 drug heads could do on crack.
Some cheap bastards just don't seem to understand what hassles you saved them from.
Oh, they pay in the end. I encourage them to...
People want service that is:
1) Good
2) Cheap
3) Fast
They get to pick two.
Don't rip people off, but don't rip yourself off either.
Hourly rates gotta go. It's the finished completed work that matters. If you are efficient and get it done in less time doesn't mean the job is worth less money than from someone who takes 3 whole days to complete the same work. Plus your experience and level of service being top notch, you would think the customer would actually appreciate you concentrating on the job to get it done and not dragging it out. Keep up the good work
I guess the best thing to do is just agree on a charge before had for a job like that. I wonder what he charged for that $300?
@@jamesrich8463 not sure looks like about $400 and seems he provided the materials too
I saw a written quote for a driveway addition, prep and set up first day, pour next day, total was $9000, itemized line $4000 labor (he would complete in 2 days with crew of 4). $200 per hour for each guy if you do the math based on 2 days LOL but that money doesn't all go to the laborors paycheck, only 7 yards of concrete. If you don't know how to do a specialty trade, you will have to pay good money to have that work done, equipment, skill, project management, insurance, vehicles, work demand driving up prices, supply of materials. So whining about $70 an hr for a project like that what a shame she should have been grateful to find an honest independent landscaper who took care of her yard very well
@@Frxstynah as a concrete contractor in Australia, first take about 9% off the invoice amount that goes to the government for GST. About 50% of the money after that goes to other (non concrete) contractors like excavation, material suppliers, termite barrier guys and then about 50% of the 50% left is labour costs including my own wage. then there's 30% tax on my wage and whatever profit is left.
people see a really huge number (it's up around and above $200/m2 here now) and they think its expensive - because it is! but about 75% of the price doesn't even go to me as the contractor!
this is why you'll see ads for trade work being done at some ridiculous (low) m2 rate but the catch they use is they add, add, add other stuff on once they start the job.
Honestly customers can be really stupid sometimes, I remember one time bidding a concrete wheel chair ramp project, the customer rejected my bid because they said I was too cheap, at the time I was bidding what I thought was high, they got the project done at a much lesser quality for a much higher price, this is why I don't let customers dictate my prices, because I'm a professional and your not...
You're.
@@OvertonWindex agreed
@@OvertonWindex He said concrete professional. Not a grammar professional. 🙄
@@imaramblins no no no... 2nd grader. Not a "grammar pro"... a 6 year old.
@@OvertonWindex Idiot.
I would report her to a credit collection agency. There is absolutely no time I let someone not pay and if they refuse they get reported.
Let them deal with the ding on their credit
Word of the day… #not a college kid no more!
Love it! Thanks for watching Michael
@@ForeverSelfEmployed I don’t miss any bro 🤙🏼
Use normal industry pricing norms when you come up with a price...Dont let people try and talk you down because it took you less time then THEY figured...Age has nothing to do with the work being done if you are doing it correctly?? They called you to do something they didn't want to do...
I worked for a gutter cleaning company for a bit and we had this problem a lot. Most houses can be done in under 20 minutes and people can't understand that .
I manage where I rent..unit has a leaky kitchen faucet, I have part numbers just have to research them on line.. No all stores have them..I already know i need o rings to seal them to faucet they have a lip original plastic o rings leak.. So I go to store to get a few.. Customer stated that was fast?? forget research, order parts, going to parts store for upgraded part.. No it was not fast... Then hard knock on install.. Then store old parts for numbers etc for next time.
The funny thing about building really fast, is you can also destroy really fast
I guarantee that they may get out from paying me …But they will pay ..;have a group that works for me and the work they do is dealing with people who are crooked.
Now you know why contractors never do a job in 1 swath, they'll work a day or 2 or work half a day here and half a day there and come back. If they do the job all at 1 time the Zomms will complain they just haven't worked hard enough to suit them, so the contractors will take an 8-hour job and spread it out over a week lol. Just give it time Dude you'll learn, in 2022 it's not enough to be able to do the work, above all else you have to be able to run interference and dodge the Karens...
If you're hiring someone for work and they completed the job, pay them. She was dishonest, maybe because you seemed young. If she could have done it herself, why didn't she? Pay what was agreed upon. That's all
We call that hustle to get the job done! Keep up the hard work!💪
People forget that they pay for experience too. I'd rather someone do the job fast and professionally and be out of my house.
This happened to me often when I owned my small residential painting business. I was a 3rd gen painting contractor. Tons of experience. Clean. Neat. Professional. Top quality products. I would still get some people who felt like it should cost this much bc thats what they could afford or how could I charge them $350 to pressure wash their driveway when it only took me 4 hrs. They ignore the equipment wear and tear as well as your vehicle. Cleansers. Taxes. Insurance. Business licenses for multiple cities and townships. It adds up. Plus I brought my own water
If you're good at your work, getting paid by the boot hour is just silly. You get good, you bring more value, you work faster.... And then you make less money for working harder. That type of hourly pay basically entices you to work slower and punishes you for working harder. I've done some work for people that wouldn't cost them hundreds of dollars to have done, but because my naive ass agreed to an hourly pay, I only made like 60 bucks. I ripped myself off, but I learned. And now my fiance's mom won't hire me to do anything because I won't agree to hourly. I look at what an actual contractor would charge, and I subtract like 35% from that cost. She'll still just hire someone else to do it though. I don't know why.
That was just that woman's game. I don't think you did anything wrong. Some women use guilt as leverage.
Exactly
dont sweat it man, I am an IT worker and I got paid $15,000 once to go to a customer site, type 3 words in to a computer terminal. hit enter. and leave. the customer didnt know to do this. which is why they hired me
As a concrete contractor...watching you paint concrete proved all I needed to know about your business.
Looking forward to your series of YT videos, champ.
What does this mean?
She is in the wrong. Because if let's say it took you 30 hours to do it. And you quoted on what you thought was a 5 hour job. If you went to her and tried to charge her more. She would say "no! I am paying the price quoted". Extra costs only come if the request extra work to be done. But get it in writing, and send them a new quote that they agree to for extra work.
No that paint won’t peel up in a couple weeks…. 😂
go make your own video, then.
Years ago my boss and I got a call to install a dishwasher, waynescoating in a small bathroom, and acouple other little things ata lady's house. The agreed price was $55 per man hour x2, so $110 per hour. We finished in 5 hours and gave her the bill. Several minutes later she comes back, on the phone, and says "My husbandwould like to speak with you" and hands the phone to my boss. I hear my boss say "Well what do you consider 'an equitable price?'". Then I hear him ask the husband, a lawyer, "How much do you charge?......Ok, so if I was in your office and said $450 an houris too much would you lower your rate?.... No? I didn't think so" and handed the wife back the phone. She came back a minute later and begrudgingly handed my boss the check for $550.
I’m sure you mentioned that you had to pay for materials to I hope. Interesting how she forgot that the materials aren’t free.
offers quote for job. Customer = ok
finishes job. Customer = why am I paying you X per hour?
is this just normal up north?
People are a pain in the ass in general . I’ve dealt with all kinds over 28 yrs . You can have the nicest person in the world turn on you in a quick minute. So I’d recommend studying human physiology as a side hobby and employ that knowledge up front so you know who are working for !
I hear this often in my line of work.
I operate a septic company, and one of the services we provide is a process called Hydro-jetting or high pressure line cleaning. This service is used to attempt to regain flow in septic drain lines blocked with debris. Sometimes, we can complete one of these jobs in 30 minutes or less from the time of arrival to the time we are loading up. The price of this service is $375. As you can imagine, sometimes people get upset at the fact that they have to pay $12.50 per minute (equivalent of $750 per hour) for service.
The answer is always simple. The job was not quoted per hour it was upon completion. You are paying for me to use $10,000 in equipment, my years of experience operating said equipment, and for me to be working hands-on (with gloves, of course) with your poop water.
Not to mention the alternative to my $375 service is a >$4,000 service that involves destroying your property and takes weeks.
I tell a customer it's going to take 4 weeks and cost $4,000. I finished the job in 3 weeks and charge $3,500. I'm the Golden Boy every time, ahead of schedule and under budget.
I hope that's only an example. That's only 1000.00 a week on your original quote. You should make 1000.00 a day.
this is how i price, but i dont take jobs that will run over 4days
After so many years of painting I can't help but cringe at the globs getting left on the first coat. But the finish product looks good. So I can't be too picky.
nailed it she probably thought it would take you three or four times longer