Samsung Ice Maker Not Working - How to Repair & Replace EVERYTHING
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- Опубліковано 11 чер 2024
- The Samsung Ice Maker is well known for not working. The Samsung Refrigerator's Ice Maker is probably one of the most notorious appliance problems out there - but what all can you do to fix it? In this video, we're going to show you a huge number of things to do to involving the Samsung Ice Maker Service Bulletin.
Replacement Ice Maker(s): bens-appliances.com/products/...
Replacement heater, upgraded insulation, drain clips and sealant: bens-appliances.com/collectio...
Replacement Samsung Auger: bit.ly/33efR91
Use code "UA-cam" for an extra 5% off
Things we cover in this video:
CHAPTERS
00:00 Introduction & Samsung Bearded Ice Maker View
00:44 Samsung Ice Maker Forced Defrost
01:48 How to Defrost a Ice Maker with a Hair Dryer
03:40 Parts Used to Fix the Samsung Ice Maker
04:07 How to Remove a Samsung Ice Maker
05:24 How to Remove the Samsung Auger Assembly from the Ice Box
06:08 How to Seal the Ice Maker Cabinet with RTV Sealant
06:44 How to Install the Revised Fill Tube on the Samsung Auger Assembly
08:56 How to Inspect the Ice Door Flap
09:26 How to Install the Samsung Y-Clip and Ice Retainer Piece
09:57 Water Fill Tube Line Inspection and Adjustment
10:35 How to Inspect & Clean Your Condenser Coils
11:26 How to Remove & Install the New Samsung Control Board
13:30 How to Re-Install the Ice Maker and Auger Assembly
15:20 Outro and Samsung Service Kit Info
Full Samsung Ice Maker Service Kits are MODEL SPECIFIC! Type in your model# at the Bit.ly link to find the right kit, as the boards are pretty specific to your refrigerator model: bit.ly/3pVxWyX
Affiliate Disclosure Form: bit.ly/3oXeu3B
** Links to external websites and parts may result in me receiving a commission on sales. - Навчання та стиль
Best comprehensive video out there, with easy to follow video and list of necessary parts for replacement. Well Done Ben, well done ! !
Well done Ben, 😮unfortunately Samsung doesn’t care about the quality of the product or problems caused for consumers. Never buy a Samsung product again .
Never ever buy anything Samsung again
Ben, My neighbors ice maker kept freezing up and finally stopped making ice all together. I went through a number of troubleshooting tips and finally settled on your video. I ordered a replacement ice maker and a heater from you. I followed your steps exactly and now my neighbor has ice. She is so happy!!! Thank you for providing your knowledge and reasonably priced parts to fix these ice makers. I appreciate you so much!! Many blessing to you and yours!!
Please let me know if the ice maker continues to work. Thanks
GOOD NEWS ALERT 😎: THIS VIDEO is the most accurate I have seen. Thank you BEN. For all folks suffering from this problem I have GREAT NEWS. Due to the Class Action suit SAMSUNG is now performing this exact repair for FREE. It only took me 25 minutes using online chat with SAMSUNG to get a service ticket opened. Only 3 days later the entire job you described - parts and labor - was DONE by a trained Samsung technician. (New ice maker, upgraded heating coil, new Control Board - no silicone because Samsung has determined that this is not the cause of the problem.) My technician was trained on all Samsung products. Marvelous.
Can you provide the number you used for this? I was just told by Samsung that there is no problem with my model! Yet a three yr old fridge icemaker is not working!
@@lorrainevanooyen4331 And the warranty is void since I've had longer than two years.
These are among the best quality DIY videos I've ever seen. Thank you for taking the time!
Wow...this instructional video is above and beyond. This is the Gold Standard. Great job. Ol Sarge...
Incredible video tutorial. Very clear and succinct with all parts info outlined. Helped me tremendously to fix my Samsung ice maker.
Thank you, thank you, thank you! The manual defrosting using the steam cleaner worked like a charm, which melted a full box of ice in about 10 minutes. Tried earlier the built in defrosting several times for hours without being able to take the Ice Master icebox out. Thank you so much for solving so many people’s problems with the Samsung Ice Master ice maker.
Ben, thank you for the video, our Samsung refrigerator has ice maker issues, and this video has been most helpful for what's laying ahead for me. The tips of using a steamer versus a hair dryer circumvented a major problem I wasn't aware of.
GREAT VIDEO! I contacted Samsung Customer Service today for this exact issue on a 6 year old fridge. They are sending a repairman in a week to repair the unit for FREE! The fridge is not under any warranty at this point, yet Samsung is stepping up and making it right. I like that. A lot.
Same with me. Someone is coming on Thursday and the repair will be FREE. My fridge is 8 years old and not under warranty.
I will third this. I think Samsung knows they have an issue on their hands with these ice makers and after I just contacted them via online chat, they are waiving labor and parts charges and will do a repair for free. My warranty expired 3 years ago, so the fridge is about 4 years old.
@@texas3teacher Thanks for this info! I am going to call them to get the icemaker replaced. That is good that they are fixing this when they know it is an ongoing issue.
They came out and replaced mine as well after warranty two months later same issue
@@wayneroser4904 I would be willing to bet your repair tech did not install the caulk in the air gap correctly. Reach out to Samsung again. I'll bet they make it right.
Agreed. This is one of the most comprehensive videos I've ever seen in any category of repair and replace. This is our third icemaker because I had the extended warranty on the other two. Not hard to to do myself, yet if anyone sees this before buying, stay away from Samsung french door icemakers.
Oooops, I wish had known about this
Ben thanks man I appreciate your experience and showing step by step how to fix everything
I just wanted to say THANK YOU!
I continue to have huge problems with my Samsung Ice Maker. Their technicians tried to assist me over the phone, but I became quite frustrated. Your video has encouraged me to try to fix this myself. Your clear directions even teach the pros and cons along the way. I am confident that I can do this. I will keep you posted on my achievement! Mr. Ben…You are the BEST! You are an Outstanding Instructor! Happy Holidays to you and yours!!!
This worked perfectly. Had to defrost for about an hour, but finally got the ice bucket out! Thanks.
If your Ice Maker has a HUGE build-up of ice, I made a 6-piece ice and moisture kit to help fix that. It comes with everything in the $200 Samsung box, sans the Icemaker and board at a really low price. If you think your icemaker works, this is definitely worth a try: bens-appliances.com/collections/all/products/samsung-icemaker-leak-moisture-kit
Can you help me out my ice won’t stop falling and the light won’t go out please help me
Thanks for putting this kit together. It might just be what I need!
What if it doesn’t work but there is no build up of ice?
@@sunsetlandinvestments likely needs a new icemaker
It’s less than a year old 😏.
Thank you so much. Our icemaker was stuck and after defrosting according to your very good instructions, it came out!! Yay!
Amazing quality and editing. Great job 👍 Thank you!
Thanks!
I love this dude's GOT and LOTR references 😂 Thank you, halfling refrigerator repair man!
This video was over 2 years old and it still helped me with my Samsung Refrigerator Ice Maker. Thank you sooo much
Thanks a bunch Ben. Excellent video that walked me through fixing our Samsung ice maker problem.
The right solution is not to buy a Samsung Fridge. Great inside, solid shelves, awesome design, but their cooling is problematic. Talk to any repair guy. Even the salespeople know and recommend extended warranties cause you will need it. Its sad to see ALL stores willing to sell shiny faulty objects. Consumers are not being protected.
Samsung refrigerator is not a reliable product, the shelves as they age are TERRIBLE! I'm waiting for $545 worth of replacement shelving to arrive and now the ice maker stopped working. So frustrating.
I bought the 5 year extended protection plan and the refrigerator freezer is less then 2 years old 8/2020 and the repair guy says the usually break the ice maker getting it out $500.00 to replace ice maker extended protection plan will not pay to fix. Very very very frustrated with this Samsung product. Class action needs to happen if I can’t get Samsung to stand behind this 4k refrig/freezer.
Shelves were great for a couple of years but as they age they are awful. I've been waiting for a couple of months for a $500+ order of replacement shelves. If I thought there was something better out there I'd cancel and buy a new refrigerator but it seems like they're all crummy.
I agree. you see 30 year old fridges that don't require so much work
@@stevel1475 you are just lucky as mine needs defrosting every single month after the third month we owned this poorly engineered unit if I want ice to be dispensed.
Awesome video Ben! As always right to the point and excellent detail!
I bought the part kit and followed these instructions, and we now have a working top ice maker!
Thanks for a great job, as always!
Thanks a million Ben, Between this video and your icing up and leaking one for the same fridge I was able to know what to buy to fix both issues and both videos explained in great detail how to go about replacing said parts, much cheaper than a new fridge and this one was only 3 years old as a replacement for the exact same fridge with same faults from Samsung originally.Cheers from Melbourne Australia 🇦🇺
Thank you so, so much! My ice maker is dispensing very little ice. It still is, but because of your excellent video, I learned options to try. Great teacher!
Well done, my friend. You are an outstanding instructor.
This is the best video I've seen yet on this repair, thank you.
Great video, informative and precise.
Top notch presentation. This will be my go-to guy for this kind of info. SUBSCRIBED!
Thank you so much for putting this video together, saved me a ton of money
This was a great video Ben easy to follow. Everything went as instructed in your video.
Ben's voice was reassuring and no drama, probably the most helpful and informative video i have seen
Thanks!
Excellent ! Very thorough and easy to follow.
Thanks for sharing your knowledge and experience ! 👍🏼💪🏼👊🏼
My pleasure!
@@bensappliancesandjunk Hi, I'd love to see some full cycles on the Maytag MVWC415EW.
@@bensappliancesandjunk do I have to take out all my food during this process. Probably a dumb question but just checking bc I’d rather not if I don’t have to. And will water get everywhere inside? Also my ice cube tray came with our house and there’s actually a crack in the bottom. :( so it def would leak
@@illidelphian1508 You should be able to use the defrost command which will warm up the icemaker tray only and not damage food. You should be able to do the repair w/ the food in place, but make sure you turn it off temporarily.
You'd want a new ice cube tray/icemaker for sure, whatever the housing is that cracked. I do have those for sale brand new from manufacturer, too.
@@bensappliancesandjunk amazing. I have to go on a trip here soon but I’ll be buying all that stuff when I get back. You explain and demonstrate things so well. And I love the way you handle the English language lol. You sound super intelligent
Now that's a great step by step video !
Hi Ben's Appliances, I am Ryan and I am a second generation Refrigeration Repair Man. My Dad went to Trade School in the 60's and learned Refrigeration Repair and I was given his school books and learned about it when I was a teenager. I have a class A and D Mechanical License and I did work on the Parallel Racks in the Large Grocery Stores for many years before I got my Contractors Licenses and started to work for myself. Now being in the industry for decades, I feel that R-12, R-502, R-500, and R-22 where the best refrigerants and now that flammable gas's are being used on small equipment is a disaster waiting to happen and the small equipment industry is going toward equipment that will not last long and is too expensive to repair so new equipment sale's become a better option for the public. A lot of my commercial customers have asked me to repair the refrigerators in their homes and the Samsung is a common refrigerator I come across and on-line I do not find anything really good said about that brand. I worked on one yesterday and it was frozen up in the refrigerator evaporator air channels and the ice maker but the freezer was working well. I found the fan was frozen up and not working and I expect to be working on that refrigerator again because it had dirty wire connectors for the fan and I tried to clean it up but I just don't expect it to work much longer. I do appreciate the video you post to help others with repair information and I thank you. I prefer to work on larger Refrigeration equipment but having customers and keeping them happy includes having to also get the refrigerators in their house working as well and the new house refrigerators are not what I like to work on, they are just not made well and they are not made to last long.
If anyone has ice behind the refrig panel and into the fan Ben's kit and repair works great just in case it happens again.
Great Video! Thanks for all of the details!
Great video! I had a feeling a hair dryer was not the way to go so I kept searching and came across your video...thank you!
Very informative, thoroughly enjoyed!
Glad you enjoyed it!
Right on Ben. I got it defrosted and working for now. Thanks for sharing all the knowledge.
we played that game every month until we just got fed up and would rather just tell everyone to avoid Samsung until they fix this crappy design. The number of fail videos out there are huge. Defrosting your ice maker reminded me of grandma's freezer defrosting ordeal we used to do as kids.
Thanks for letting us know this information. God bless!
Hey - great video, thanks! I need the revised fill tube (with the wider diameter), where do I get that?
You've been very helpful to me. Replacing my system as we speak. I hope this corrects the problem.
Ben Ive been doing this 38 years . Still learning . Thank you so much
Fantastic!
Ben, love your videos. About the ice maker service kit: it comes with ice maker and control board for about $190. The kit is not available for RF28HMEDBSR/AA Model but ice make service kit fits ok and improves service. But the control board pin out plugs don't work. 13 pins for 11 pin plug. 11 pins for 9 pin plug. You have to throw away control board (vale about $90) unless you can get upgraded ice maker without control board service kit. Just FYI! THANKS AGAIN.
Very nice video. made RnR on my icemaker a breeze. thank you for being so thorough.
NEVER EVER BUY A SAMSUNG REFRIGERATOR!!!!!! THE ICE CUBE MAKER NEVER WORKS!!!! IT SUCKS!!!!!
It broke the first we bought the fridge.
100% right
❤amazing you should get an award for doing what Samsung should. It’s Nice of you 👍
Best video on this repair I have seend. Thank you.
Thank you sir for this very well made and explained video.
Very good video!! Thank you!
Great job and very helpful
Great video! I used the blow dryer on the ice buildup inside the icebox then I seen this video. I'll know by the morning if everything is working as intended.
Excellent video. Thanks for pointing out all the details, it makes all the difference.
thanks ben, until i saw your video of the interior coils, i couldnt find the release tabs to remove the tin metal liner to install your secondary heater kit. now im watching this video trying to get my upper ice maker to work. i havent had iceing on the upper ice maker, the auger turns the screw but it wont make ice. yes, ive dbl checked the settings. now what?
thanks ben, you're awesome, love your in depth explanations and your delivery.
Great video! Very helpful
OUTSTANDING video! Thank you so much because this constant defrosting has been pure hell!
You save my Christmas, thank you so much
Love your vids. Question, do I really need to change the ice maker control board and upgrade the defrost tube? The ice maker was fine for the first 4 years. Then we got the ice build up. After a few attempts of removing build up, it returned. I gave up for a couple of years since getting a countertop unit. I left the ice tray out and entire box eventually filled with a solid block of ice. I also had the main evap freezing over which led me to your ice maker vid. The evap area has been upgraded with your suggestions. Now the ice maker is removed thanks to the steamer idea. A while back I bought a new factory ice maker, harness cover, sealant and upgraded clip. I did this before knowing there was a factory kit including the control board. Suggestions please.
Ben, You are the best and want to thank you for this video a million times over.
So glad it helped!
Ben your video is excelent! I too have an Samsung ice maker that freezes up. I've had it repaired 3 times because it was under warranty but it still fails. I'm going to contact the company and see if they will give me the replacement as you suggested but with your video I feel confident that I can repair this problem myself. Thank you...
Wow! Another awesome video thank you for the help!! Saved me a repair call
Great video. so easy. You rock!
Video, very informative and on point. No blabbering but straight to the point. The ice maker was iced over (bricked) but i turned it off let it fully unthaw and followed your video for the removal process. The ice maker is gone (good riddance) i wont be replacing it nevertheless the fridge is working flawlessly and we’re getting ice from the bottom. Awesome video brother 🤟🏾
Ben, thanks for this video it is very informative. My Samsung is the same as in your video and my problem is the ice maker freezes up making me clean out the frozen ice and clogged ice cubes then do a forced defrost cycle. It will then make ice for about a week or two. What parts do I replace? Just the new heater element? Please advise and I'll order from you.
You killed it.... THANKS A LOT!!!!!!!!!!
Thanks for the info! I hate pushing buttons and not knowing the outcome! If there is a FD option on my RF28HDEDBSR model should I be using that instead of RD option?
Thank you Ben! You may have just saved me a bunch of costs on repair.
Thanks for this great video, but when I try to force defrost it doesn’t work on my Samsung RF28HDEDBSG. Any idea on what buttons I should push?
Great video Ben. My icemaker is working fine but leaks around the face where the ice chest slides in to the housing. It appears to have a bit of warpage and doesn't seal tightly. I bought a new housing and would like to know if that can be replaced without taking all of the guts out? I really can't find any tutorials on replacing the housing. Thanks for your channel.
Thank you. Bought parts with your link
Best Ever! Thanks for the video.
Ben, Great and helpful video. I have ordered your parts and I am currently waiting for the silicone to dry. I was looking at the water line in the back and it appears to be pulled too far out. The black line is several inches below the back of the refrigerator. I was trying to push it in to no available. It is either where it is supposed to be or there is something to keep me from pushing the line in. Any suggestions and where is that black line supposed to be in relation to the back of the frig or is it immaterial. Thanks.
Hi, just an excellent video covering this continuing problem. I have a Samsung Flex with the family hub. I don’t have those buttons by the dispenser, just cube ice or crushed ice. The last repairman said now it my be the water pump, as I now don’t get any ice at all. He replaced all those items you talked about. How can I prove if it’s the water pump or not, any ideas. Also how can I put it into that defrost mode with the family hub? Love the fridge, hate the ice maker but would love to finally get it fixed.
Yes, Best video I have seen by FAR? Great Job! Always had problems with the water dispenser dripping and then the ICE MAKER. Freezing up constantly. Bummer see what they say with the Class action.
Very well done Sir!
Great video. Thanks.
Hey you are freaking awesome thankyou for all of your time and knowledge and effort into all of your videos ... Def will be showing luv to your channel 👍🏼👍🏼
I just want to say that I too reached out to Samsung for my ice maker and they opened a ticket and sent a service truck to my home and repaired everything that he did in the video for free. Its still for free guys. Call Samsung and tell them your ice maker woes and they will make it right. I was astonished to be honest. At least they’re trying. Ill give them that. And I would have never thought to call or check until I saw this video and read some of the comments that said they called and got it fixed for free. So give them a call. Great video!
They told me to find my receipt from Best Buy ..Kept me in the phone for 2 hours one day and 1 hour another day .This is ridiculous..I paid over 3k for this thing..
@@ladyv6068 well that sucks. I am sorry. My wife and I bought the house we’re currently in last summer and the fridge stayed. I have had issues with it since day 1 that we moved in lol. I have no idea where the previous homeowners bought the fridge I just told the customer service person I was chatting with that it was bought at Home Depot and that was good enough.
Technically, since Im not the original owner/ buyer of the fridge, its completely out of warranty. But they didn’t ask and I didn’t tell lol. Maybe I got lucky or a good service rep🤷🏼♂️
@@ladyv6068 I would call again.....see my post above. No receipt was ever mentioned in my girlfriend's call.
Huge Thanks!
Does the new heating tube and circuit board extend the defrost cycle? What is the dif between rd and fd?
Great video. Thanx so much.
Great video, by any chance you know how to repair the ice maker in the bottom ?
Great video and very clear and concise. I purchased a full Samsung suite 3 years ago including the fridge. 3 out of 4 appliances have failed. Samsung need to stick to TVs and blu ray players.
I think they are hit and miss.
Sam. 8 yrs washer and dryer all good.
Sam. 8 yrs oven working, 1 burner blew at 6 because manufacturing drop debris in burner. Luckily found the last part anywhere(discontiued).
Sam. 8 yr fridge there was 2 ice up(possibly door open long)
1 minor water plug. Now just recently ice maker not working. Better than the guy's 1yr old Sam. ice maker not working.
Sam. mini tablet 7 yrs all good.
Sam. LCD tv 12 yrs all good.
I purchased the parts to do this a long time ago, but I didn't get around to actually doing it until this week. The process went pretty smooth, although getting the auger assembly back in was challenging (the drain tube wasn't lining up with the hole in the back of the ice room). That took some creativity to figure out how to manipulate it. But I now have a full ice bucket !! We'll see if this is a permanent fix for the icing problem. Samsung had replaced my ice maker and caulked around the ice room back when it was still in warranty, but about a year later, the icing around the outside of the ice maker started again. I'm hoping the changed "timings" from the new control board is a big part of the fix.
How'd you accomplish this? I'm thinking to cut a portion of plastic so I can manipulate the drain tube, but curious how you did it? I tried a 2x4 and a hammer because I got frustrated and that is not working. lol
Great video. I’m having trouble locating some of these parts. Can you please post the part numbers for the auger assembly and the control board. I have a model # RF263BEAEWW/AA 04. Thanks.
I can't believe I've had this this refrigerator for 5 years and have been using the hair dryer to keep the ice from forming. I tried several fixes, including having workmen here several times. We tried this fix over Thanksgiving weekend and it has worked so far. No ice forming!!!
Good fix Ben.
Hi there, is this fix still working for your refrigerator?
With your video I was able to diagnose and replace my Samsung icemaker. Thank you Once installed I did have to press the blue self test button before it started making ice
How long did you have to hold the blue self test button? I just touched mine and the fridge sounded a beep/jingle. But I still have no ice.
First fridge I bought is a Samsung, thought I was getting a great deal on a floor model. Nothing but problems with the ice maker!! Guess I’m going to learn a lot about home repairs with this one lol
It worked
Thank you
Very helpful video! My ice maker makes ice but won’t eject it into the bucket. Any suggestions for what it could be?
I wish you were in FL! We need you!
Awesome and very informative video. Thank you 🙏🏼 for showing me how to repair/replace my ice maker
Cheers from Sydney Australia
Hopefully I can buy that ice maker parts here locally
Thanks your commentary helped! =)
Thank you
Hey Ben, I love your videos! I'm hoping you're familiar with the Samsung "Auto Ice Maker" on a RT18M6215SR? We just had ours installed but the installers left before I could ask them how (or if) it shuts off when the bucket is full. There is no lever like our other one had, so it looks like it has no self-shutoff? Thanks in advance1
Thanks!
Thumbs up for the GoT reference. That was on point.
Icemaker was no longer making ice. I followed your instructions and defrosted icemaker and now it works just fine. Thank You , I thought we needed to buy new icemaker !
Great to hear!
I have been having trouble with the ice maker freezing up and having to defrost it every other week. I guess I need a new ice maker kit. Not real sure I have the ability to switch it out but this video was incredibly helpful
What is the typical timeline for the fridge to start making ice after defrosting, then pressing the test/reset button? Thank you for your videos and any info offered.
Ben do you have a wiring diagram for the harness at the I/M? I have one not working and when I hold the test button nothing happens.
You had me once you started talking about GOT! 😂 Great video