The right solution is not to buy a Samsung Fridge. Great inside, solid shelves, awesome design, but their cooling is problematic. Talk to any repair guy. Even the salespeople know and recommend extended warranties cause you will need it. Its sad to see ALL stores willing to sell shiny faulty objects. Consumers are not being protected.
Samsung refrigerator is not a reliable product, the shelves as they age are TERRIBLE! I'm waiting for $545 worth of replacement shelving to arrive and now the ice maker stopped working. So frustrating.
I bought the 5 year extended protection plan and the refrigerator freezer is less then 2 years old 8/2020 and the repair guy says the usually break the ice maker getting it out $500.00 to replace ice maker extended protection plan will not pay to fix. Very very very frustrated with this Samsung product. Class action needs to happen if I can’t get Samsung to stand behind this 4k refrig/freezer.
Shelves were great for a couple of years but as they age they are awful. I've been waiting for a couple of months for a $500+ order of replacement shelves. If I thought there was something better out there I'd cancel and buy a new refrigerator but it seems like they're all crummy.
@@stevel1475 you are just lucky as mine needs defrosting every single month after the third month we owned this poorly engineered unit if I want ice to be dispensed.
GOOD NEWS ALERT 😎: THIS VIDEO is the most accurate I have seen. Thank you BEN. For all folks suffering from this problem I have GREAT NEWS. Due to the Class Action suit SAMSUNG is now performing this exact repair for FREE. It only took me 25 minutes using online chat with SAMSUNG to get a service ticket opened. Only 3 days later the entire job you described - parts and labor - was DONE by a trained Samsung technician. (New ice maker, upgraded heating coil, new Control Board - no silicone because Samsung has determined that this is not the cause of the problem.) My technician was trained on all Samsung products. Marvelous.
Can you provide the number you used for this? I was just told by Samsung that there is no problem with my model! Yet a three yr old fridge icemaker is not working!
I just went on the Samsung service website and started a chat. they asked for model and serial and a photo of the ice box. they just said it was out or warranty (bought in 2017) but that "Ice maker service will come under free of charge." and as service agent will contact me. Thank you for the tip
I was told during my initial call to Samsung that they would replace my ice maker for free also. They later contacted me and informed me there was no service department in my area. They offered me a 50% discount on a new frig at retail price or $500 of on a Samsung product.
Well done Ben, 😮unfortunately Samsung doesn’t care about the quality of the product or problems caused for consumers. Never buy a Samsung product again .
I have a Samsung fridge and it's the worst fridge I've ever owned. All the chintzy plastic cracking and breaking, and the door shelves too. I've done a makeshift fix using bungee cords to keep the stuff from falling off the shelves. Under the vegetable drawers, there's a metal support bar under it, mine was manufactured too short, so a slight shift caused it to fall, break the screws, and caused all sorts of mayhem. I've fixed it by buying new square bars and sawing them down to the max possible length so it will never fall again. Also spent so much money having other things fixed like where the back vents are. It's almost like the fridge was purposely intended to break everywhere and force me to go buy a new one. Planned obsolescence at it's finest. There's not any part of the fridge that hasn't broken in some way. Avoid Samsung fridges.
Samsung tends to use the worst vendors to build their components. My experience is that off-brand parts are longer lasting. I've almost always used offbrand parts like ERP, LFORBB, Supco, Blue Stars, ect, and they work better. The original Samsung idler pulley bearing is guaranteed to break in 3 years on every dryer. A 3rd party company re-engineered a superior design w/ a roller bearing and they're still running great in probably millions of dryers now. The most ironic part? Samsung made most of the crap for Maytag before they went under. If you get a 2004 - 2006 frontload washer or dryer, its Samsung underneath the hood.
I’ll never buy another Refrigerator from them again. I’ve had too many problems with it. Should last more than 5yrs before crapping out. They sacrificed proper defrosting for energy efficiency. Probably another government mandate gone awry.
I bought the whole package of Samsung Appliances (include refrigerator, dishwasher, microwave & electric stove range). Dishwasher & microwave went bad in first 2 years. Refrigerator was fixed 3-4 times. Sometimes icemaker is not working. Sometimes it not getting cooled off. Never Ever buy Samsung Appliances at all. Even if they give away free, STILL NOT. All Korean products are trying to kill the competition by features & warranty. If there is auto or appliances. Now they have tv on refrigerator's door, etc, etc. More advance features means more problems & more repair cost. I replace all Samsung Appliances with Maytag. It has been 15 years for Maytag. Not a single problem.
If your Ice Maker has a HUGE build-up of ice, I made a 6-piece ice and moisture kit to help fix that. It comes with everything in the $200 Samsung box, sans the Icemaker and board at a really low price. If you think your icemaker works, this is definitely worth a try: bens-appliances.com/collections/all/products/samsung-icemaker-leak-moisture-kit
Hello, We bought our RF56 refrigerator in 2018. So we have been dealing with this issue for a good 4 years. We have had the service here 6 times. We have done sealants on the whole area with silicone, with extra insulation on the back wall, with aluminium tape,.... We have tried and tested all the spare parts that are supposed to remedy the problem. Heated hose, stainless steel clamps, additional plastic parts, all units were replaced several times... because the drain hose was enlarged again at the inlet and so on.... Not a single component on our ice maker is original from 2018. There is only one result, there is no possibility to operate the ice maker longer than 6 months without it freezing. Attention, even current Samsung models still have the same problems. It is simply a faulty design! The basic defect is that there is no way to switch off the cooling coil for the ice maker. In the long run, ice always forms on the cooling coil and slowly but surely grows through the ice maker. There are plenty of ice makers in other $500 refrigerators in the US that have no problems, whether tight or not, whether heated hose on the drain or not. I have to take away any hope, the faulty design cannot be fixed in the long run. The bottom line for us is clear: we will never buy another Samsung product in our lifetime.
Hi Ben's Appliances, I am Ryan and I am a second generation Refrigeration Repair Man. My Dad went to Trade School in the 60's and learned Refrigeration Repair and I was given his school books and learned about it when I was a teenager. I have a class A and D Mechanical License and I did work on the Parallel Racks in the Large Grocery Stores for many years before I got my Contractors Licenses and started to work for myself. Now being in the industry for decades, I feel that R-12, R-502, R-500, and R-22 where the best refrigerants and now that flammable gas's are being used on small equipment is a disaster waiting to happen and the small equipment industry is going toward equipment that will not last long and is too expensive to repair so new equipment sale's become a better option for the public. A lot of my commercial customers have asked me to repair the refrigerators in their homes and the Samsung is a common refrigerator I come across and on-line I do not find anything really good said about that brand. I worked on one yesterday and it was frozen up in the refrigerator evaporator air channels and the ice maker but the freezer was working well. I found the fan was frozen up and not working and I expect to be working on that refrigerator again because it had dirty wire connectors for the fan and I tried to clean it up but I just don't expect it to work much longer. I do appreciate the video you post to help others with repair information and I thank you. I prefer to work on larger Refrigeration equipment but having customers and keeping them happy includes having to also get the refrigerators in their house working as well and the new house refrigerators are not what I like to work on, they are just not made well and they are not made to last long.
GREAT VIDEO! I contacted Samsung Customer Service today for this exact issue on a 6 year old fridge. They are sending a repairman in a week to repair the unit for FREE! The fridge is not under any warranty at this point, yet Samsung is stepping up and making it right. I like that. A lot.
I will third this. I think Samsung knows they have an issue on their hands with these ice makers and after I just contacted them via online chat, they are waiving labor and parts charges and will do a repair for free. My warranty expired 3 years ago, so the fridge is about 4 years old.
@@texas3teacher Thanks for this info! I am going to call them to get the icemaker replaced. That is good that they are fixing this when they know it is an ongoing issue.
@@wayneroser4904 I would be willing to bet your repair tech did not install the caulk in the air gap correctly. Reach out to Samsung again. I'll bet they make it right.
Samsung lost a class action lawsuit and has to repair ALL of these ice makers for no cost to the owner. Just call Samsung, they will want some pictures of the ice block that is the problem. Just had mine done two weeks ago. New ice maker, ice tray and a new motherboard.
Ben, thank you for the video, our Samsung refrigerator has ice maker issues, and this video has been most helpful for what's laying ahead for me. The tips of using a steamer versus a hair dryer circumvented a major problem I wasn't aware of.
Agreed. This is one of the most comprehensive videos I've ever seen in any category of repair and replace. This is our third icemaker because I had the extended warranty on the other two. Not hard to to do myself, yet if anyone sees this before buying, stay away from Samsung french door icemakers.
Thank you, thank you, thank you! The manual defrosting using the steam cleaner worked like a charm, which melted a full box of ice in about 10 minutes. Tried earlier the built in defrosting several times for hours without being able to take the Ice Master icebox out. Thank you so much for solving so many people’s problems with the Samsung Ice Master ice maker.
I may be wrong, but I believe the rd mode only defrosts the fresh food section. I believe you need to go to the next mode which is fd; that defrosts the ice maker and food section.
my question also. Other videos say FD - but some say that stands for Forced Defrost - others say it stands for Freezer Defrost. But the icemaker is in the Refrigerator!
Ben, My neighbors ice maker kept freezing up and finally stopped making ice all together. I went through a number of troubleshooting tips and finally settled on your video. I ordered a replacement ice maker and a heater from you. I followed your steps exactly and now my neighbor has ice. She is so happy!!! Thank you for providing your knowledge and reasonably priced parts to fix these ice makers. I appreciate you so much!! Many blessing to you and yours!!
Hi I defrosted it once the try can come out before defrost but as soon as I noticed the ice wasn’t working I stoped the ice maker thinking it would help then now I’m doing the rd now I’d like to buy the products if it dos t work but wouldn’t you want Fd freeze defrost not RD refer defrost? I’m doing the RD like you said.
better news, thanks to everyone's comments, I called Samsung support, and, even though I purchased my refrigerator in 2017, Samsung is covering parts and replacement of my ice maker.
Thank you so, so much! My ice maker is dispensing very little ice. It still is, but because of your excellent video, I learned options to try. Great teacher!
we played that game every month until we just got fed up and would rather just tell everyone to avoid Samsung until they fix this crappy design. The number of fail videos out there are huge. Defrosting your ice maker reminded me of grandma's freezer defrosting ordeal we used to do as kids.
We replaced the ice tray and plastic ring and 2 metal drip clips ( purchased from you) and sealed the unit with silicone. The ice maker is still icing up, although not as bad as it was. Real problem is the water quits dispensing about every 3 days and is down for about 6 hours per occurrence! Any ideas what's wrong??
Thanks for the video. Unfortunately I watched it after doing the hair dryer trick. I bought a new ice maker but the plastic at the back that the ice maker sits against is warped so it doesn't want to sit in the box properly. Where can I get parts to replace the entire plastic box and/or the other components?
Love your vids. Question, do I really need to change the ice maker control board and upgrade the defrost tube? The ice maker was fine for the first 4 years. Then we got the ice build up. After a few attempts of removing build up, it returned. I gave up for a couple of years since getting a countertop unit. I left the ice tray out and entire box eventually filled with a solid block of ice. I also had the main evap freezing over which led me to your ice maker vid. The evap area has been upgraded with your suggestions. Now the ice maker is removed thanks to the steamer idea. A while back I bought a new factory ice maker, harness cover, sealant and upgraded clip. I did this before knowing there was a factory kit including the control board. Suggestions please.
I have a Samsung fridge RF323TEDBSR/AA with both an upper and lower ice maker. The issue is with the upper ice maker not making ice. My question is when you put the fridge in defrost mode (FD), does that put the lower freezer and both ice makers (upper and lower) in defrost OR does it just put the upper ice maker in defrost mode? Thanks.
I’ve put ours in RD & FD mode before when we’ve had ice build up, and did it again recently when ice wasn’t dispensing. When that finished it just stopped making ice altogether. Should I replace the whole thing like your video showed? Is that the next logical step to get ice again?
The problem I'm having is that it won't stop making ice and then it all gets backed up and ice cubes stuck in the unit. I don't see any kind of arm that is supposed to trigger to tell it to stop.
I love the ice that my Samsung fridge makes. I chew ice and use it for smoothies so it is not too solid and the crushed one is and tastes great. It is so sad that their system is has failures.
Ben, love your videos. About the ice maker service kit: it comes with ice maker and control board for about $190. The kit is not available for RF28HMEDBSR/AA Model but ice make service kit fits ok and improves service. But the control board pin out plugs don't work. 13 pins for 11 pin plug. 11 pins for 9 pin plug. You have to throw away control board (vale about $90) unless you can get upgraded ice maker without control board service kit. Just FYI! THANKS AGAIN.
@@bensappliancesandjunk do I have to take out all my food during this process. Probably a dumb question but just checking bc I’d rather not if I don’t have to. And will water get everywhere inside? Also my ice cube tray came with our house and there’s actually a crack in the bottom. :( so it def would leak
@@illidelphian1508 You should be able to use the defrost command which will warm up the icemaker tray only and not damage food. You should be able to do the repair w/ the food in place, but make sure you turn it off temporarily. You'd want a new ice cube tray/icemaker for sure, whatever the housing is that cracked. I do have those for sale brand new from manufacturer, too.
@@bensappliancesandjunk amazing. I have to go on a trip here soon but I’ll be buying all that stuff when I get back. You explain and demonstrate things so well. And I love the way you handle the English language lol. You sound super intelligent
I see a lot of comments regarding wives using the hair dryer! This is how/why my husband found your video! Guilty as charged! Since this seems to be a common issue has anyone found a fix? I’ve tried looking for a new housing unit with little success. I’m about to glue the sucker back in. What are the options and what have others done?
Were they able to fix the problem long term? I had 3 Samsung workers come to fix it and it’s never truly fixed. It stops working again after a couple weeks
Thank you for the great video! I've decided to give up on the Samsung ice maker and plan to buy a small countertop ice maker instead. How can I permanently shut off the built-in ice maker? I'm not just looking to turn off the ice-making feature through the door panel-I want to disconnect the power completely so it stops maintaining freezing temperatures in the ice-maker compartment? Thank you.
I don’t have display. But that looks like our non working ice maker. We just closed on this house last Friday and the ice never worked. So frustrating!
ODD Occurrence: Icemaker epaired 4th time. Worked flawlessly! Happy with the results. THEN, ice stopped dropping. Question? Why. Read where if the internal light switch is fautly, meaning light staying on 100% of the time while the door's closed, this could trigger the ice maker to NOT work/drop ice. Taped the button on the door (Top, Left) closed the door and an hour later, opened the door, lights on. Further question? Is there MORE than one switch that controls lights on/lights off. Can't finding a wiring diagram. Got any ideas???
I have had my Samsung for 5 years now and it started freezing up about 2 or 3 years ago. Do you think Samsung would replace the kit you used for free to me ?
For real. This is a lot of work and headache for a refrigerator function that shouldn't be an issue in the first place upon purchasing it. You gotta be McGyver to own a Samsung fridge?
Thank you, this worked just fine. I just let the ice maker thaw - this took a day and a half, there was a brick of ice in there. Everything else was smooth. Make sure the replacement part matches the model number on the fridge. I think the circuit board changes based on model. The kit took 3 months to arrive, so custom build? My fridge was out of warranty so I had to do this myself.
We've replace the Samsung, but I'd like to keep it as a garage fridge for backup. Is there a way I can power the FRIDGE and bottom draw FREEZERS, but permanently stop power going to the icemaker section? I removed the ice maker completely, but the large metal freezing loop keeps frosting up even with "Ice Off" on the display panel. I removed the visible harness wires, and still it seems to get power. Is that loop just connected to the rest of the appliance? Thanks in advance!
Hey Ben, I came here because I have a 40e error. I see it's an issue with the ice maker and defrosting... My fridge keeps freezing at the back. Would this resolve that issue do you know? Thanks heaps
Can you tell me how to remove the front panel of Samsung model rf28k9380sg. I need to replace the ice flapper. I can’t find any info. I unscrewed the the one screw but nothing budges.
When unable to open the ice bucket due to ice build up, I called Samsung customer service. After recommending a few things that didn't work, like pour hot water on the ice, even after I told them the ice bucket was not coming out, I was told to turn off the appliance until all the ice was melted. EXCUSE ME???? They even told me to wait until I didn't have too much food which would be spoiled. My answer was we were not in the 1900's, and couldn't believe there was not some kind of set up to just unfreeze the ice maker. And then.... I found your video, woohoo, and got a power steamer (second hand) for just a few dollars and just took me about 5 minutes to melt all the ice. Samsung, maybe you should hire this guy to train your customer service, just a suggestion :)
Woah. I'll be truthful: I've had Samsung techs come in and have me fix their own Samsung appliances. They... must not always be hiring the brightest crayons in the box. That or they aren't making sure they are very sharp.
Attention Samsung junk owners, There was a class-action suit that was brought against Samsung refrigerator ice maker problems. Samsung denied any malfeasance on their part but, after waiting several years, they repaired my ice maker issues. They replaced the main circuit board plus all the interior freezer parts. My Samsung ice maker problem has been rectified at their expense and since the repair, My ice maker has been trouble-free. The rest of the refrigerator worked just fine except I couldn't use the ice dispenser for years. You know Samsung could have just fixed the problem quietly but chose to have themselves publicly criticized and forced to atone for a problem that plagued the French door/freezer bottom refrigerators. The defrost method while functional, did not remedy the icemaker issues because the build-up was severe enough to negate using the defroster which is kept a secret from customers.
Wow what a awesome video. Hey I found out that the 1 800 number on my refrigerator is where you can call to get a free repair. Take note of the model # and serial# when making the call.
Great video!! Extremely informative!!! So, I have a question for you. I tried defrosting my ice maker prior to seeing this video with a hair dryer and I noticed when I took out that ice maker that the inside top plastic piece that's in the back or the ice maker compartment is all warped ( I'm assuming from using the hair dryer). It is the piece with the lip that's toward the top of that compartment. is there a way to replace that piece?
Got that Bissell steamer, but strangely I got lucky today and was able to pull the tray out, HUGE ice buildup over and around the ice maker though, so took a good hour or so melting it with steam. Don't know how successful I was, guess I'll find out tomorrow.
My Samsung's ice maker keeps making slushy ice, what might be the issue? I'm able to get the box out fairly easily most of the time, so I don't think it's related to moisture buildup. Happened once before and Samsung replaced it under warranty, not sure which parts though.
just a heads up to everyone....I was reading the comments here from 5 days ago.. One person said that even though his fridge was out of warranty, Samsung was trying to do the right thing by replacing these icemakers free of charge. I can now corroborate this. My girlfriend's Samsung icemaker was also out of warranty and had been on the fritz for several months. I told her to call Samsung. Though it took her 45 minutes on the phone with a rep who was very difficult to understand on the phone, a tech was sent out today and her icemaker was replaced for free.
What a complicated piece of crap, I hate my Samsung Refrig it's been a royal PITA since I bought it. never again. My old Whirlpool in the garage that's 22 years old is still ticking and has been almost trouble-free. Sorry for the rant, I couldn't help myself. Thank You for the video I will need it when I order the replacement from you.
This is a known issue and I shouldn't have to pay for all this. I will never own anything Samsung. This ice maker is the biggest pain in my ass because I have to constantly remove ice that is frozen together because there is no shut off when the ice tray gets full. NEVER AGAIN!!!!!!!
It’s I just just wanted to let you know that little steamer vacuum thing or steamer thing has been recalled so go to the website. Check the recall number get your money back or get a new one.
Hello Ben, I pulled my ice maker to get all the ice for a trip. I put the tray back but when we came back the tray stopped making ice. Tried resetting multiple times and even changed the filter but nothing. Any tips would great be appreciated!
My Samsung appliances looked great five years ago as well. I have since had to purchase another dishwasher after so many issues, and I'm $600 in repairs with my range and $500 in repairs in our fridge. Don't buy, complete garbage.
Our Samsung is not even 2 years old. Emptied the ice maker one day, replaced it and it hasn’t worked since. I hate it and will never buy another Samsung. When I googled for info, I read there is a class action suit against Samsung because of their faulty I’ve makers. So many people with problems, don’t understand why Samsung refused to recall them. They will end up losing more customers.
tried a lot of the fixes bar total replacement. Is there a chance I have turned off the ice maker via codes? Ok slight clarification. The water doesn't get turned into ice. Back to the codes. Have put the ice maker in defrost and not turned it off because there are no explanations about the codes anywhere!!!
They don’t stand by the product either. I called and they said it was under warranty but when they found out I live 1.5 hours away from the repairman they said it was out of warranty unless you can bring it to a qualified Samsung repairman. What?!?!
Or you can call SS and they will repair the unit no charge. The class action suit is over, they lost. Yea I thought it was not true either. My ice maker kept jamming and freezing. Called SS done, no charge.
My freon loop is stuck in the down position. I have removed all ice and frost with a steamer but the loop won't budge up. Never had this issue before and I am afraid if I push up too much the loop will break. Why is it stuck if not ice or frost???
Good evening Ben, I have a Samsung three door refrigerator. My ice maker was working fine except for the typical freeze ups, when we remolded our kitchen counter top the guy failed to reassemble the water line. Now here I am nearly 9 months later I had my wife’s brother-in-law hook up the water line. I purchased 3 filters, changed out the old one then reset the red filter light. I waited 24 hours before trying the ice maker and NADA, NOTHING, wasn’t frozen now I’m at a stand off. I don’t know what my next step should be? I’m 62yrs old on Hospice due to an incurable type of cancer, what’s worse is I’m on a fixed income SSI, so what little I can do I do it myself. It just doesn’t make sense to me that it was working before but not now?? I know I have the mechanical skills to change it out, my problem is physically I’m unable to stand long enough to complete the job!! Any and all advice from you would be greatly appreciated!!
There's currently a class action law suit regarding the ice makers against Samsung. So, in the meantime some customers have had their ice makers that were out of warranty fixed by Samsung for free. Google it you'll see it.
Are you out of your mind. how much time did you spend on it. If you had to make a service call how are you making any money also add in the defrosting time. this should be a recall. just a flawed design. I own a appliance service company for 41 years I won't work on Samsung or LG for these type of problems
I pulled the trigger and "hoe'd" on. lol. But seriously, it's been years and Samsung has still not addressed this issue. Instead of a connection gap, it's actually a crack in the plastic on most of these refrigerators. But why can't you reinstall that styrofoam? It looked like it could put back in.
Thanks a million Ben, Between this video and your icing up and leaking one for the same fridge I was able to know what to buy to fix both issues and both videos explained in great detail how to go about replacing said parts, much cheaper than a new fridge and this one was only 3 years old as a replacement for the exact same fridge with same faults from Samsung originally.Cheers from Melbourne Australia 🇦🇺
I messaged Samsung online on a Sunday and they sent a repair tech to upgrade at no charge .. my refrigerator is 10 years old and out of warranty.. not sure why the hate but they seem to be making it right and supporting the products
I have an idea let’s take that little icemaker unit thing out completely and slide a bucket in there and just buy ice. It’s a lot cheaper a lot less hassle.
Stupid question??? Does the forced defrost process also defrost the main freezer at the bottom? We’d prefer to leave the freezer stocked rather than unloading. Much obliged for any help on this?
On my fridge, the fill tube was the gray one, not the blue one as adjusted in the video. Pretty hard to see, especially so until I recognized that the portion of the fill tube that is visible inside the black coupling area runs horizontally.
NEVER EVER BUY A SAMSUNG REFRIGERATOR!!!!!! THE ICE CUBE MAKER NEVER WORKS!!!! IT SUCKS!!!!!
It broke the first we bought the fridge.
100% right
I agree all of our Samsung appliances are terrible. We are slowly replacing them all.
The right solution is not to buy a Samsung Fridge. Great inside, solid shelves, awesome design, but their cooling is problematic. Talk to any repair guy. Even the salespeople know and recommend extended warranties cause you will need it. Its sad to see ALL stores willing to sell shiny faulty objects. Consumers are not being protected.
Samsung refrigerator is not a reliable product, the shelves as they age are TERRIBLE! I'm waiting for $545 worth of replacement shelving to arrive and now the ice maker stopped working. So frustrating.
I bought the 5 year extended protection plan and the refrigerator freezer is less then 2 years old 8/2020 and the repair guy says the usually break the ice maker getting it out $500.00 to replace ice maker extended protection plan will not pay to fix. Very very very frustrated with this Samsung product. Class action needs to happen if I can’t get Samsung to stand behind this 4k refrig/freezer.
Shelves were great for a couple of years but as they age they are awful. I've been waiting for a couple of months for a $500+ order of replacement shelves. If I thought there was something better out there I'd cancel and buy a new refrigerator but it seems like they're all crummy.
I agree. you see 30 year old fridges that don't require so much work
@@stevel1475 you are just lucky as mine needs defrosting every single month after the third month we owned this poorly engineered unit if I want ice to be dispensed.
GOOD NEWS ALERT 😎: THIS VIDEO is the most accurate I have seen. Thank you BEN. For all folks suffering from this problem I have GREAT NEWS. Due to the Class Action suit SAMSUNG is now performing this exact repair for FREE. It only took me 25 minutes using online chat with SAMSUNG to get a service ticket opened. Only 3 days later the entire job you described - parts and labor - was DONE by a trained Samsung technician. (New ice maker, upgraded heating coil, new Control Board - no silicone because Samsung has determined that this is not the cause of the problem.) My technician was trained on all Samsung products. Marvelous.
Can you provide the number you used for this? I was just told by Samsung that there is no problem with my model! Yet a three yr old fridge icemaker is not working!
@@lorrainevanooyen4331 And the warranty is void since I've had longer than two years.
How do you file a claim
I just went on the Samsung service website and started a chat. they asked for model and serial and a photo of the ice box. they just said it was out or warranty (bought in 2017) but that "Ice maker service will come under free of charge." and as service agent will contact me.
Thank you for the tip
I was told during my initial call to Samsung that they would replace my ice maker for free also. They later contacted me and informed me there was no service department in my area. They offered me a 50% discount on a new frig at retail price or $500 of on a Samsung product.
Best comprehensive video out there, with easy to follow video and list of necessary parts for replacement. Well Done Ben, well done ! !
Well done Ben, 😮unfortunately Samsung doesn’t care about the quality of the product or problems caused for consumers. Never buy a Samsung product again .
Never ever buy anything Samsung again
I have a Samsung fridge and it's the worst fridge I've ever owned.
All the chintzy plastic cracking and breaking, and the door shelves too. I've done a makeshift fix using bungee cords to keep the stuff from falling off the shelves.
Under the vegetable drawers, there's a metal support bar under it, mine was manufactured too short, so a slight shift caused it to fall, break the screws, and caused all sorts of mayhem. I've fixed it by buying new square bars and sawing them down to the max possible length so it will never fall again.
Also spent so much money having other things fixed like where the back vents are.
It's almost like the fridge was purposely intended to break everywhere and force me to go buy a new one. Planned obsolescence at it's finest. There's not any part of the fridge that hasn't broken in some way.
Avoid Samsung fridges.
Samsung tends to use the worst vendors to build their components. My experience is that off-brand parts are longer lasting. I've almost always used offbrand parts like ERP, LFORBB, Supco, Blue Stars, ect, and they work better. The original Samsung idler pulley bearing is guaranteed to break in 3 years on every dryer. A 3rd party company re-engineered a superior design w/ a roller bearing and they're still running great in probably millions of dryers now.
The most ironic part? Samsung made most of the crap for Maytag before they went under. If you get a 2004 - 2006 frontload washer or dryer, its Samsung underneath the hood.
I’ll never buy another Refrigerator from them again. I’ve had too many problems with it. Should last more than 5yrs before crapping out. They sacrificed proper defrosting for energy efficiency. Probably another government mandate gone awry.
Incredible video tutorial. Very clear and succinct with all parts info outlined. Helped me tremendously to fix my Samsung ice maker.
Wow...this instructional video is above and beyond. This is the Gold Standard. Great job. Ol Sarge...
I bought the whole package of Samsung Appliances (include refrigerator, dishwasher, microwave & electric stove range). Dishwasher & microwave went bad in first 2 years. Refrigerator was fixed 3-4 times. Sometimes icemaker is not working. Sometimes it not getting cooled off. Never Ever buy Samsung Appliances at all. Even if they give away free, STILL NOT. All Korean products are trying to kill the competition by features & warranty. If there is auto or appliances. Now they have tv on refrigerator's door, etc, etc. More advance features means more problems & more repair cost. I replace all Samsung Appliances with Maytag. It has been 15 years for Maytag. Not a single problem.
If your Ice Maker has a HUGE build-up of ice, I made a 6-piece ice and moisture kit to help fix that. It comes with everything in the $200 Samsung box, sans the Icemaker and board at a really low price. If you think your icemaker works, this is definitely worth a try: bens-appliances.com/collections/all/products/samsung-icemaker-leak-moisture-kit
Can you help me out my ice won’t stop falling and the light won’t go out please help me
Thanks for putting this kit together. It might just be what I need!
What if it doesn’t work but there is no build up of ice?
@@sunsetlandinvestments likely needs a new icemaker
It’s less than a year old 😏.
Hello,
We bought our RF56 refrigerator in 2018. So we have been dealing with this issue for a good 4 years. We have had the service here 6 times. We have done sealants on the whole area with silicone, with extra insulation on the back wall, with aluminium tape,.... We have tried and tested all the spare parts that are supposed to remedy the problem. Heated hose, stainless steel clamps, additional plastic parts, all units were replaced several times... because the drain hose was enlarged again at the inlet and so on.... Not a single component on our ice maker is original from 2018.
There is only one result, there is no possibility to operate the ice maker longer than 6 months without it freezing.
Attention, even current Samsung models still have the same problems. It is simply a faulty design! The basic defect is that there is no way to switch off the cooling coil for the ice maker. In the long run, ice always forms on the cooling coil and slowly but surely grows through the ice maker.
There are plenty of ice makers in other $500 refrigerators in the US that have no problems, whether tight or not, whether heated hose on the drain or not.
I have to take away any hope, the faulty design cannot be fixed in the long run.
The bottom line for us is clear: we will never buy another Samsung product in our lifetime.
Hi Ben's Appliances, I am Ryan and I am a second generation Refrigeration Repair Man. My Dad went to Trade School in the 60's and learned Refrigeration Repair and I was given his school books and learned about it when I was a teenager. I have a class A and D Mechanical License and I did work on the Parallel Racks in the Large Grocery Stores for many years before I got my Contractors Licenses and started to work for myself. Now being in the industry for decades, I feel that R-12, R-502, R-500, and R-22 where the best refrigerants and now that flammable gas's are being used on small equipment is a disaster waiting to happen and the small equipment industry is going toward equipment that will not last long and is too expensive to repair so new equipment sale's become a better option for the public. A lot of my commercial customers have asked me to repair the refrigerators in their homes and the Samsung is a common refrigerator I come across and on-line I do not find anything really good said about that brand. I worked on one yesterday and it was frozen up in the refrigerator evaporator air channels and the ice maker but the freezer was working well. I found the fan was frozen up and not working and I expect to be working on that refrigerator again because it had dirty wire connectors for the fan and I tried to clean it up but I just don't expect it to work much longer. I do appreciate the video you post to help others with repair information and I thank you. I prefer to work on larger Refrigeration equipment but having customers and keeping them happy includes having to also get the refrigerators in their house working as well and the new house refrigerators are not what I like to work on, they are just not made well and they are not made to last long.
If anyone has ice behind the refrig panel and into the fan Ben's kit and repair works great just in case it happens again.
GREAT VIDEO! I contacted Samsung Customer Service today for this exact issue on a 6 year old fridge. They are sending a repairman in a week to repair the unit for FREE! The fridge is not under any warranty at this point, yet Samsung is stepping up and making it right. I like that. A lot.
Same with me. Someone is coming on Thursday and the repair will be FREE. My fridge is 8 years old and not under warranty.
I will third this. I think Samsung knows they have an issue on their hands with these ice makers and after I just contacted them via online chat, they are waiving labor and parts charges and will do a repair for free. My warranty expired 3 years ago, so the fridge is about 4 years old.
@@texas3teacher Thanks for this info! I am going to call them to get the icemaker replaced. That is good that they are fixing this when they know it is an ongoing issue.
They came out and replaced mine as well after warranty two months later same issue
@@wayneroser4904 I would be willing to bet your repair tech did not install the caulk in the air gap correctly. Reach out to Samsung again. I'll bet they make it right.
Soooo.... Use ice cube trays, got it!!!😂
Had my ice maker replaced by the warranty, still not working.
Samsung had previous class action lawsuit for faulty ice maker. Time for another
This year, my icebox isn't even working, i want to remove it. My refrigerator temp won't stay down
Samsung lost a class action lawsuit and has to repair ALL of these ice makers for no cost to the owner. Just call Samsung, they will want some pictures of the ice block that is the problem. Just had mine done two weeks ago. New ice maker, ice tray and a new motherboard.
This is sending me into a panic attack
Samsung Is JUNK, I will never buy another Samsung Appliance. They need to stick to TV's.
Call Samsung there’s a class action suit. They fixed mine for free.
I love this dude's GOT and LOTR references 😂 Thank you, halfling refrigerator repair man!
My Samsung dishwasher lasted barely 4 years. Absolutely the worst brand.
Ben, thank you for the video, our Samsung refrigerator has ice maker issues, and this video has been most helpful for what's laying ahead for me. The tips of using a steamer versus a hair dryer circumvented a major problem I wasn't aware of.
Agreed. This is one of the most comprehensive videos I've ever seen in any category of repair and replace. This is our third icemaker because I had the extended warranty on the other two. Not hard to to do myself, yet if anyone sees this before buying, stay away from Samsung french door icemakers.
Oooops, I wish had known about this
Does the new heating tube and circuit board extend the defrost cycle? What is the dif between rd and fd?
NEVER BUY A SAMSUNG FRIDGERATOR i HAVE NEVER HAD LUCK WITH THESE APPLIANCES. STAY AWAY SAMSUNG EWILL NOT HELP YOU. TOTAL NIGHTMARE
Thank you, thank you, thank you! The manual defrosting using the steam cleaner worked like a charm, which melted a full box of ice in about 10 minutes. Tried earlier the built in defrosting several times for hours without being able to take the Ice Master icebox out. Thank you so much for solving so many people’s problems with the Samsung Ice Master ice maker.
These are among the best quality DIY videos I've ever seen. Thank you for taking the time!
I may be wrong, but I believe the rd mode only defrosts the fresh food section. I believe you need to go to the next mode which is fd; that defrosts the ice maker and food section.
my question also. Other videos say FD - but some say that stands for Forced Defrost - others say it stands for Freezer Defrost. But the icemaker is in the Refrigerator!
Ben, My neighbors ice maker kept freezing up and finally stopped making ice all together. I went through a number of troubleshooting tips and finally settled on your video. I ordered a replacement ice maker and a heater from you. I followed your steps exactly and now my neighbor has ice. She is so happy!!! Thank you for providing your knowledge and reasonably priced parts to fix these ice makers. I appreciate you so much!! Many blessing to you and yours!!
Please let me know if the ice maker continues to work. Thanks
Hi I defrosted it once the try can come out before defrost but as soon as I noticed the ice wasn’t working I stoped the ice maker thinking it would help then now I’m doing the rd now I’d like to buy the products if it dos t work but wouldn’t you want Fd freeze defrost not RD refer defrost? I’m doing the RD like you said.
FD is freezer-only. RD does icemaker+freezer+fridge, and shuts them all of independently as they take all the ice out.
better news, thanks to everyone's comments, I called Samsung support, and, even though I purchased my refrigerator in 2017, Samsung is covering parts and replacement of my ice maker.
Thank you so, so much! My ice maker is dispensing very little ice. It still is, but because of your excellent video, I learned options to try. Great teacher!
Right on Ben. I got it defrosted and working for now. Thanks for sharing all the knowledge.
we played that game every month until we just got fed up and would rather just tell everyone to avoid Samsung until they fix this crappy design. The number of fail videos out there are huge. Defrosting your ice maker reminded me of grandma's freezer defrosting ordeal we used to do as kids.
Thanks for letting us know this information. God bless!
We replaced the ice tray and plastic ring and 2 metal drip clips ( purchased from you) and sealed the unit with silicone. The ice maker is still icing up, although not as bad as it was. Real problem is the water quits dispensing about every 3 days and is down for about 6 hours per occurrence! Any ideas what's wrong??
Thanks for the video. Unfortunately I watched it after doing the hair dryer trick. I bought a new ice maker but the plastic at the back that the ice maker sits against is warped so it doesn't want to sit in the box properly. Where can I get parts to replace the entire plastic box and/or the other components?
Love your vids. Question, do I really need to change the ice maker control board and upgrade the defrost tube? The ice maker was fine for the first 4 years. Then we got the ice build up. After a few attempts of removing build up, it returned. I gave up for a couple of years since getting a countertop unit. I left the ice tray out and entire box eventually filled with a solid block of ice. I also had the main evap freezing over which led me to your ice maker vid. The evap area has been upgraded with your suggestions. Now the ice maker is removed thanks to the steamer idea. A while back I bought a new factory ice maker, harness cover, sealant and upgraded clip. I did this before knowing there was a factory kit including the control board. Suggestions please.
ben, great info.... thanks. given poor design of samsung frig/ice maker... i'm a bigger fan of "don't buy samsung.... ever again"
Us too Kim!
I have a Samsung fridge RF323TEDBSR/AA with both an upper and lower ice maker. The issue is with the upper ice maker not making ice. My question is when you put the fridge in defrost mode (FD), does that put the lower freezer and both ice makers (upper and lower) in defrost OR does it just put the upper ice maker in defrost mode? Thanks.
I have the same question too.
I’ve put ours in RD & FD mode before when we’ve had ice build up, and did it again recently when ice wasn’t dispensing. When that finished it just stopped making ice altogether. Should I replace the whole thing like your video showed? Is that the next logical step to get ice again?
reset ice maker
The problem I'm having is that it won't stop making ice and then it all gets backed up and ice cubes stuck in the unit. I don't see any kind of arm that is supposed to trigger to tell it to stop.
Awesome video Ben! As always right to the point and excellent detail!
I love the ice that my Samsung fridge makes. I chew ice and use it for smoothies so it is not too solid and the crushed one is and tastes great. It is so sad that their system is has failures.
Ben, love your videos. About the ice maker service kit: it comes with ice maker and control board for about $190. The kit is not available for RF28HMEDBSR/AA Model but ice make service kit fits ok and improves service. But the control board pin out plugs don't work. 13 pins for 11 pin plug. 11 pins for 9 pin plug. You have to throw away control board (vale about $90) unless you can get upgraded ice maker without control board service kit. Just FYI! THANKS AGAIN.
Excellent ! Very thorough and easy to follow.
Thanks for sharing your knowledge and experience ! 👍🏼💪🏼👊🏼
My pleasure!
@@bensappliancesandjunk Hi, I'd love to see some full cycles on the Maytag MVWC415EW.
@@bensappliancesandjunk do I have to take out all my food during this process. Probably a dumb question but just checking bc I’d rather not if I don’t have to. And will water get everywhere inside? Also my ice cube tray came with our house and there’s actually a crack in the bottom. :( so it def would leak
@@illidelphian1508 You should be able to use the defrost command which will warm up the icemaker tray only and not damage food. You should be able to do the repair w/ the food in place, but make sure you turn it off temporarily.
You'd want a new ice cube tray/icemaker for sure, whatever the housing is that cracked. I do have those for sale brand new from manufacturer, too.
@@bensappliancesandjunk amazing. I have to go on a trip here soon but I’ll be buying all that stuff when I get back. You explain and demonstrate things so well. And I love the way you handle the English language lol. You sound super intelligent
WAY too much stuff even for a handyman to do!!
I see a lot of comments regarding wives using the hair dryer! This is how/why my husband found your video! Guilty as charged! Since this seems to be a common issue has anyone found a fix? I’ve tried looking for a new housing unit with little success. I’m about to glue the sucker back in. What are the options and what have others done?
Excellent video. Thanks for pointing out all the details, it makes all the difference.
Were they able to fix the problem long term? I had 3 Samsung workers come to fix it and it’s never truly fixed. It stops working again after a couple weeks
I found instead of the sealer using 3M Aluminum foil tape to seal the gaps gets better results.
I have both on hand, and will likely caulk with the sealer and then cover with the tape.
You're a f$#kin Rockstar!!! thanks for the how to!!!!
Thank you for the great video!
I've decided to give up on the Samsung ice maker and plan to buy a small countertop ice maker instead.
How can I permanently shut off the built-in ice maker? I'm not just looking to turn off the ice-making feature through the door panel-I want to disconnect the power completely so it stops maintaining freezing temperatures in the ice-maker compartment? Thank you.
I don’t have display. But that looks like our non working ice maker. We just closed on this house last Friday and the ice never worked. So frustrating!
ODD Occurrence: Icemaker epaired 4th time. Worked flawlessly! Happy with the results. THEN, ice stopped dropping. Question? Why. Read where if the internal light switch is fautly, meaning light staying on 100% of the time while the door's closed, this could trigger the ice maker to NOT work/drop ice. Taped the button on the door (Top, Left) closed the door and an hour later, opened the door, lights on. Further question? Is there MORE than one switch that controls lights on/lights off. Can't finding a wiring diagram. Got any ideas???
I have had my Samsung for 5 years now and it started freezing up about 2 or 3 years ago. Do you think Samsung would replace the kit you used for free to me ?
1.3 million views should tell you what a quality product Samsung is NOT putting out. Avoid Samsung like the plague for kitchen appliances.
Just don't buy a Samsung.
For real. This is a lot of work and headache for a refrigerator function that shouldn't be an issue in the first place upon purchasing it. You gotta be McGyver to own a Samsung fridge?
Thank you, this worked just fine. I just let the ice maker thaw - this took a day and a half, there was a brick of ice in there. Everything else was smooth. Make sure the replacement part matches the model number on the fridge. I think the circuit board changes based on model. The kit took 3 months to arrive, so custom build? My fridge was out of warranty so I had to do this myself.
We've replace the Samsung, but I'd like to keep it as a garage fridge for backup. Is there a way I can power the FRIDGE and bottom draw FREEZERS, but permanently stop power going to the icemaker section? I removed the ice maker completely, but the large metal freezing loop keeps frosting up even with "Ice Off" on the display panel. I removed the visible harness wires, and still it seems to get power. Is that loop just connected to the rest of the appliance? Thanks in advance!
I broke a perfectly good nail that I just got done yesterday trying to get this ice maker to come out now I’m here at this video 😢
Hey Ben, I came here because I have a 40e error. I see it's an issue with the ice maker and defrosting... My fridge keeps freezing at the back. Would this resolve that issue do you know? Thanks heaps
Can you tell me how to remove the front panel of Samsung model rf28k9380sg. I need to replace the ice flapper. I can’t find any info. I unscrewed the the one screw but nothing budges.
When unable to open the ice bucket due to ice build up, I called Samsung customer service. After recommending a few things that didn't work, like pour hot water on the ice, even after I told them the ice bucket was not coming out, I was told to turn off the appliance until all the ice was melted. EXCUSE ME???? They even told me to wait until I didn't have too much food which would be spoiled. My answer was we were not in the 1900's, and couldn't believe there was not some kind of set up to just unfreeze the ice maker. And then.... I found your video, woohoo, and got a power steamer (second hand) for just a few dollars and just took me about 5 minutes to melt all the ice. Samsung, maybe you should hire this guy to train your customer service, just a suggestion :)
Woah.
I'll be truthful: I've had Samsung techs come in and have me fix their own Samsung appliances. They... must not always be hiring the brightest crayons in the box. That or they aren't making sure they are very sharp.
Samsung kitchen appliances are junk. Phone tvs are great. Need I say more.
Attention Samsung junk owners, There was a class-action suit that was brought against Samsung refrigerator ice maker problems. Samsung denied any malfeasance on their part but, after waiting several years, they repaired my ice maker issues. They replaced the main circuit board plus all the interior freezer parts. My Samsung ice maker problem has been rectified at their expense and since the repair, My ice maker has been trouble-free. The rest of the refrigerator worked just fine except I couldn't use the ice dispenser for years. You know Samsung could have just fixed the problem quietly but chose to have themselves publicly criticized and forced to atone for a problem that plagued the French door/freezer bottom refrigerators.
The defrost method while functional, did not remedy the icemaker issues because the build-up was severe enough to negate using the defroster which is kept a secret from customers.
This fridge is garbage, and Samsung customer service is also garbage. We will definitely not be buying anymore Samsung appliances.
Wow what a awesome video.
Hey I found out that the 1 800 number on my refrigerator is where you can call to get a free repair. Take note of the model # and serial# when making the call.
Still sending out techs to do this for free as of Aug. 2024... Just needed serial number / model number and pic of the ice maker.
Great video!! Extremely informative!!! So, I have a question for you. I tried defrosting my ice maker prior to seeing this video with a hair dryer and I noticed when I took out that ice maker that the inside top plastic piece that's in the back or the ice maker compartment is all warped ( I'm assuming from using the hair dryer). It is the piece with the lip that's toward the top of that compartment. is there a way to replace that piece?
Got that Bissell steamer, but strangely I got lucky today and was able to pull the tray out, HUGE ice buildup over and around the ice maker though, so took a good hour or so melting it with steam. Don't know how successful I was, guess I'll find out tomorrow.
My Samsung's ice maker keeps making slushy ice, what might be the issue? I'm able to get the box out fairly easily most of the time, so I don't think it's related to moisture buildup. Happened once before and Samsung replaced it under warranty, not sure which parts though.
just a heads up to everyone....I was reading the comments here from 5 days ago.. One person said that even though his fridge was out of warranty, Samsung was trying to do the right thing by replacing these icemakers free of charge.
I can now corroborate this. My girlfriend's Samsung icemaker was also out of warranty and had been on the fritz for several months. I told her to call Samsung. Though it took her 45 minutes on the phone with a rep who was very difficult to understand on the phone, a tech was sent out today and her icemaker was replaced for free.
Great video! I had a feeling a hair dryer was not the way to go so I kept searching and came across your video...thank you!
What a complicated piece of crap, I hate my Samsung Refrig it's been a royal PITA since I bought it. never again. My old Whirlpool in the garage that's 22 years old is still ticking and has been almost trouble-free. Sorry for the rant, I couldn't help myself. Thank You for the video I will need it when I order the replacement from you.
This is a known issue and I shouldn't have to pay for all this. I will never own anything Samsung. This ice maker is the biggest pain in my ass because I have to constantly remove ice that is frozen together because there is no shut off when the ice tray gets full. NEVER AGAIN!!!!!!!
It’s I just just wanted to let you know that little steamer vacuum thing or steamer thing has been recalled so go to the website. Check the recall number get your money back or get a new one.
My Samsung FR260BEAESR won't stop making ice. the tray overflows. What can I do??
Hello Ben, I pulled my ice maker to get all the ice for a trip. I put the tray back but when we came back the tray stopped making ice. Tried resetting multiple times and even changed the filter but nothing. Any tips would great be appreciated!
My Samsung appliances looked great five years ago as well. I have since had to purchase another dishwasher after so many issues, and I'm $600 in repairs with my range and $500 in repairs in our fridge. Don't buy, complete garbage.
Our Samsung is not even 2 years old. Emptied the ice maker one day, replaced it and it hasn’t worked since. I hate it and will never buy another Samsung. When I googled for info, I read there is a class action suit against Samsung because of their faulty I’ve makers. So many people with problems, don’t understand why Samsung refused to recall them. They will end up losing more customers.
tried a lot of the fixes bar total replacement. Is there a chance I have turned off the ice maker via codes?
Ok slight clarification. The water doesn't get turned into ice. Back to the codes. Have put the ice maker in defrost and not turned it off because there are no explanations about the codes anywhere!!!
Check your button where says ice off. Most illuminating when turned off problem solved ( mine) grand kids
They don’t stand by the product either. I called and they said it was under warranty but when they found out I live 1.5 hours away from the repairman they said it was out of warranty unless you can bring it to a qualified Samsung repairman. What?!?!
Or you can call SS and they will repair the unit no charge. The class action suit is over, they lost. Yea I thought it was not true either. My ice maker kept jamming and freezing. Called SS done, no charge.
My freon loop is stuck in the down position. I have removed all ice and frost with a steamer but the loop won't budge up. Never had this issue before and I am afraid if I push up too much the loop will break. Why is it stuck if not ice or frost???
Good evening Ben, I have a Samsung three door refrigerator. My ice maker was working fine except for the typical freeze ups, when we remolded our kitchen counter top the guy failed to reassemble the water line. Now here I am nearly 9 months later I had my wife’s brother-in-law hook up the water line. I purchased 3 filters, changed out the old one then reset the red filter light. I waited 24 hours before trying the ice maker and NADA, NOTHING, wasn’t frozen now I’m at a stand off. I don’t know what my next step should be? I’m 62yrs old on Hospice due to an incurable type of cancer, what’s worse is I’m on a fixed income SSI, so what little I can do I do it myself. It just doesn’t make sense to me that it was working before but not now?? I know I have the mechanical skills to change it out, my problem is physically I’m unable to stand long enough to complete the job!! Any and all advice from you would be greatly appreciated!!
There's currently a class action law suit regarding the ice makers against Samsung. So, in the meantime some customers have had their ice makers that were out of warranty fixed by Samsung for free. Google it you'll see it.
Are you out of your mind. how much time did you spend on it. If you had to make a service call how are you making any money also add in the defrosting time. this should be a recall. just a flawed design. I own a appliance service company for 41 years
I won't work on Samsung or LG for these type of problems
My Samsung always iced up. Call Samsung and they will replace the ice maker at no cost. They know it’s a major problem!!
I pulled the trigger and "hoe'd" on. lol. But seriously, it's been years and Samsung has still not addressed this issue. Instead of a connection gap, it's actually a crack in the plastic on most of these refrigerators. But why can't you reinstall that styrofoam? It looked like it could put back in.
Thanks a million Ben, Between this video and your icing up and leaking one for the same fridge I was able to know what to buy to fix both issues and both videos explained in great detail how to go about replacing said parts, much cheaper than a new fridge and this one was only 3 years old as a replacement for the exact same fridge with same faults from Samsung originally.Cheers from Melbourne Australia 🇦🇺
OUTSTANDING video! Thank you so much because this constant defrosting has been pure hell!
I messaged Samsung online on a Sunday and they sent a repair tech to upgrade at no charge .. my refrigerator is 10 years old and out of warranty.. not sure why the hate but they seem to be making it right and supporting the products
Is the motor kit really works? Yes, make sure you sealed that gap properly this will cause hot air going to freezer and melt the ice.👍👍👍
I have an idea let’s take that little icemaker unit thing out completely and slide a bucket in there and just buy ice. It’s a lot cheaper a lot less hassle.
Stupid question??? Does the forced defrost process also defrost the main freezer at the bottom? We’d prefer to leave the freezer stocked rather than unloading. Much obliged for any help on this?
On my fridge, the fill tube was the gray one, not the blue one as adjusted in the video. Pretty hard to see, especially so until I recognized that the portion of the fill tube that is visible inside the black coupling area runs horizontally.
Samsung refrigerators are junk. Customer service is bad. First the icemaker, then the flex drawer don’t buy one are.
Mine has no problem with frost building up. It just completely stopped working.
Hi, I have a different issue. Maybe you can help, our ice maker is not making any ice, what do you think I should do?