Zoeller Sump Pumps & Switch Options Webinar
Вставка
- Опубліковано 23 сер 2024
- Zoeller Pump Company offers a variety of submersible pumps and switch options that you can use in different applications. This webinar covers pumps for sump and effluent applications, their Features & Benefits, and will help you make the best switch selection for your application.
Our presenter, Jeff Stevens, started with Zoeller in February of 2019. Prior to joining the Zoeller sales team, he worked as a Representative for Hart, Travers & Associates for 6 years. Prior to his time at Zoeller he's also held the role of Regional Manager for TOTO for 1-1/2 years. He currently holds the position of Zoeller Midwest Regional Sales Manager. - Наука та технологія
If I may I would like to leave a little feedback for your engineers since this is one of the more recent videos and is on-topic for an issue I just experienced with your products and customer service representative.
Specifically, this pertains to the Model M53D, but to any of the models that utilize the same switch design, which according to my research seems to be all of the Zoeller products with integrated onboard switches.
While the switch housing is sealed, the switch itself is not and contains pressed wood components that are crucial to the working of the switch. A redesign using a plastic armature hold and watertight electrical connections would mean the removal of the need to seal and waterproof the switch housing. Further, the use of stainless and rust-resistant components would prevent the issue in the switch itself as would a generous coating of hydrophobic spray. The switch itself could also use some work on the contact points to prevent arcing and premature failure.
Eben though the switch housing is designed to be watertight, it is well known that when designing a part you first ask how it could break or fail.
Obviously, when it comes to a submersible system the first question is "what if it gets water in it", and if the answer is "it instantly dies", then you have a problem.
If the switch housing experiences water ingress the plastic switch itself has no water mitigation and uses components that are not compatible with water infiltration.
I called and tried to speak with a person today to explain this and you would have thought I was personally insulting him. He starts off immediately about how I am not getting free parts despite not asking for any. I had actually already started to order them from the site but went ahead and canceled that order, I won't give the Zoeller company another dime after that interaction.
He tried to tell me if water got into the switch housing the motor would burn out. And while this would be true if the switch failed to "on", which by the way would be a massive design flaw since the entirety of the engineering process should always "fail safely" and failing to an "on" condition that draws enough power to heat wires but not trip breakers creates a fire hazard condition, but no, my issue was the simple, plastic, made in Mexico switch that they tried to save some cash on. It failed in such a way that the motor would not turn on rendering it useless but in perfect working order, minus the ability of the switch to power it of course.
I suggested to the person who answered the phone that since he informed me his wife is a mechanical engineer and he comes from a family of them while justifying the issue and noting it is a known problem that they have no intention to fix but that once again I am not getting free parts, that perhaps he should ask their thoughts on using cardboard derivatives in an aquatic environment.
As I said to the other commentator on this video, your company makes excellent pumps, I bypassed the switch on mine and the pump fired up and ran like a champ! The decision to outsource the internal switch to a foreign company using questionable materials in order to eke out a few extra cents of profit per unit though is the failure point.
As such I am just going to fabricate a blanking cover for the switch housing, seal the inside with silicone, seal up the system, and use a remote water sensor to control the pump cycles. Frankly, this will almost certainly give me a much longer life as I can then also include a periodic cycle check function, lifetime cycle count, run time count, energy usage graphing, and detect higher than expected current draw to trigger an alarm to check for obstructions and prevent burn out or tripping the internal overload system. Much can be gained by hooking the pump up to my home automation system. Right now I have it on a smart switch and I am only counting lifetime cycles. I have had it since 2015 and it has only cycled 106 times. The fact that the switch failed with such massive corrosion in that short amount of time with so few cycles points to an almost comically obvious case of planned obsolescence.
I will also be contacting the corporate office to have a discussion about this as well as a discussion about technical support personnel being trained to actually listen to customers and maybe not immediately blaming the customer for every issue.
If you would like to reach out to me regarding this issue I have set up an email for you at zoeller at bestlittlestudio dot com.
Feel free to reach out, right now I am going to go see about 3D printing some parts and bulletproofing my M53D pump. I figure, given the design, I should be able to reliably get 20 years or more out of it.
No comment from Zoeller?
@@matejovich Not a single peep. I even called back a couple of weeks ago, the guy I spoke to was unaware of any previous call despite literally being the same person, when I asked if his wife was still an engineer he got pissed off and accused me of being a stalker and threaten to have some of his friends kill me.
I also have recorded a video and will be making the plans to turn their pump into a lifetime use pump freely available to all.
They chose to treat me like crap when I was just trying to help them, so I have chosen to force their business into foreclosure.
Have you thought about making a few instructional DIY videos here on youtube? It would be definitely appreciated by folks like me. I bought an M98 a while back and now just realized they have a LN98 version that uses an electronic switch for a little more money but 2 additional years warranty because it is so much better plus additional seals.
I'm just getting ready to change this cheap ass switch again on my Zoeller sump pump. I'd think they would be embarrassed to place such a poor-quality switch on their pumps. They may be adequate for running load, but not for starting.
@@rotunda57 get a nonmechanical (solid state) switch and zip tie the float in the on position. That way you won''t get the arcing at the switch contacts. If I ever get around to installing my M98 this is what I plan on doing
Fantastic source of information. Thank you!
What is your answer to the switch housing filling with water making it not work? This has been a common problem with these pumps that seems like it will never be addressed.
Hi @petebusch9069. To learn more about our switch options, and speak directly with our experts, please email zcotechnical@zoeller.com or call 1-800-928-7867 and dial option 6. I hope this helps!
@@ZoellerCompany My God, a canned answer with a phone number to a person that knows nothing and call that customer service. You corporate people will never get it. Now go do your job and find the person that knows the answer to this and post it so we can all see how your products have developed over the years and how you solved older problems using new technology but you purposely hide these people as though they might say something that you don't want out in the public. FFS people, get a clue.
We're sorry sir, however, we would like to discuss your specific application and the issues that you seem to be having. We can not go into detail on the comments section of this video. We are more than willing to discuss and will stand behind the product.
@@ZoellerCompany Ok, water gets inside your switches, all of them, what have you changed to prevent that and why are you not willing to talk about that publicly? This is the weak link in your pumps and is what keeps me from buying them. We use these in a sump pump and actually depend on them working to avoid flooding our basement. Having a high quality float is of the utmost importance and is the number one failure. As a consumer I want to know if your doing anything about this or not? As of yet I don't see anything new. So far I've received nothing but canned corporate answers from you. Yes or no, are your float switches the same as they've always been and if not what are the changes made? Your entire customer base wants to know this.
@@ZoellerCompany Ok, so you just told whoever is reading this you don't care and have not done a thing to improve your floats. Good luck.
The top of the line LN series pump switch is already listed as obsolete, one year after your webinar. Zoeller, please explain..
Unfortunately, the switches utilized in the LN "Floatless Series" pumps became unavailable causing us to obsolete the series. We apologize for any issues this may cause but would be more than willing to assist in selecting a switch style for your application, if needed. To assist you with this our Product Support experts can be reached at zcotechnical@zoeller.com or by calling 1.800.928.7867 and pressing option 6. I hope this helps!
Will my switch fail if the pump is submerged eventually? The first poster brought up a great point. Please advise Zoeller. I purchased two M98 pumps and don’t want to feel like their an inferior product.
Good morning! If you reach out to our Product Support department, they might be able to give you some insight into this. You can reach them by emailing zcotechnical@zoeller.com or calling 1-800-928-7867 and pressing option 6. I hope this helps.
@@ZoellerCompany Why not just answer the question here, its canned responses like yours that turns customers off.
Leaving out the 200 series? I bought an M267-H with reviews saying this could be my last pump, we'll see...
Hi! This video covers our sump pumps. Model 267 is a Sewage Pump. If you have a question about the 267 or 200 Series, please email us as zcotechnical@zoeller.com or call 1-800-928-7867 and select option 6 for our Product Support Specialists.
Great intro video! I need help with my M137-D. Two years old and I had to replace the capacitor (no big deal), but after only two weeks the pump is throwing the breaker. I cannot find any obvious signs for failure, and am looking for specs on ohms, etc. to troubleshoot the capacitor etc. Also, the schematic is helpful, but actual pictures of the wiring would be VERY helpful. Anyone know of a good website with photos and troubleshooting values? Oh, the impeller spins easily, there were no signs of water in the pump, etc. Thanks!
Good morning! We have an entire department that offers Technical Support. You can reach them at 1.800.928.7867 (and press option 6) or email them at zcotechnical@zoeller.com. They should be able to help you troubleshoot your application and/or point you to some great resources. I hope this helps!
I BOUGHT THIS PRODUCT 2 YEARS AGO. AND I DON'T KNOW WHAT HAPPEN TO IT. IT GOT STUCK SO I BUY ONE MORE. AND IT GOT STUCK AGAIN. SO I WANT TO BUY ONE MORE. HOW CAN I ORDER ONE MORE (1 HP) PLS LET ME KNOW ASAP
I see some distributer see the model M98-0001 and some sell the M98-0006, does anyone know what differences are?
How do you convert a standard float switch M53 to use a float-less LN style switch? What parts to order? What is used for the pump top?
So, since this video was made we have stopped selling the LN switches. We used to offer a specific Part Number pump that CAME with them. We do have SEVERAL other switch options though despite dropping the Floatless. If you contact our Product Support department at 1-800-928-7867 and press option 6, or email them at zcotechnical@zoeller.com, one of our product experts will help you find the best available switch for your application and be able to provide you with the exact part numbers you would need. I know this isn't exactly what you were hoping to see, but I hope it helps!
What's is the staring amps for the m53?
More than the switch can handle, hence the thousands that burn out every year. Not to mention the usage of a non-waterproof part in a submersible pump. Frankly, this company makes great pumps, but shitty switches.
Will the M63 switch fit on a M53 to upgrade reliability of my M53 attached to my double basin sink as an ejector pump?
Ditto! I’d also like to know seeing as one of my three Zoeller pumps just went kaput due to water intrusion from a leaky power cord seal
I'm about to order the m53 and I read somewhere they redesigned the switch, is this true?
I like to order 1hp Zoeller sump pumps. how can i order one for me
"Fantastic source of information." Is it? you made a presentation for 40 minutes of video and did not talk about what it is- Weep Hole on the side of yours product. in my case, the hole rusted because the pump did not work for a year. the hole has been stuffed. But even this is not the problem, the problem is that the motor does not spin at a speed to raise the water to the required height. i checked the pump in october and it was working, now end of april the pump is no longer working
Good morning! This webinar is on our sump pump line and the switch options that are available with them. If you're having an issue with your product we recommend you reach out to our product support department at zcotechnical@zoeller.com or by calling 1.800.928.7867 and pressing option 6. Our product experts would be more than happy to troubleshoot the issues you're experiencing. I hope this helps!
You talk like your a Robot that's in a hurry and really don't care just trying to get done with the presentation
You write like a robot who doesn't care about punctuation.
@@michaelmartyn3343 SCOREBOARD! My wife the school teacher told me to tell you "Good for you!" LOL