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Hi @kausar456 - I checked with the Jeff, our Controls Manager in this video, and this is what he had to say about the issue you're experiencing: 'Having an additional check valve above can exert too much pressure on the check valve built into the 508 pump, causing water to get past it. You should inspect the check valve inside the 508 pump to be sure it hasn't become deformed and that it seats correctly, preventing water going the reverse direction through the 508 when the primary pump is running.' I hope this helps! Should you need further or more in-depth troubleshooting, I would recommend reaching out directly to our Product Support department by emailing zcotechnical@zoeller.com or calling 1-800-928-7867 and selecting option 6.

@ZoellerCompany I'll try it when I get back home

Thank you

It sounds like your saying to remove the check valve above the pit also

Good morning! We do offer some of our Qwik Jon systems and accessories for sale on shop.zoeller.com. If you follow this link it should take you to the Qwik Alarm where you can add the item to your cart: shop.zoeller.com/model/qwik-alarm/.

We always love to hear that! Thank you for the support!

Hi @petebusch9069. To learn more about our switch options, and speak directly with our experts, please email zcotechnical@zoeller.com or call 1-800-928-7867 and dial option 6. I hope this helps!

@@ZoellerCompany My God, a canned answer with a phone number to a person that knows nothing and call that customer service. You corporate people will never get it. Now go do your job and find the person that knows the answer to this and post it so we can all see how your products have developed over the years and how you solved older problems using new technology but you purposely hide these people as though they might say something that you don't want out in the public. FFS people, get a clue.

We're sorry sir, however, we would like to discuss your specific application and the issues that you seem to be having. We can not go into detail on the comments section of this video. We are more than willing to discuss and will stand behind the product.

@@ZoellerCompany Ok, water gets inside your switches, all of them, what have you changed to prevent that and why are you not willing to talk about that publicly? This is the weak link in your pumps and is what keeps me from buying them. We use these in a sump pump and actually depend on them working to avoid flooding our basement. Having a high quality float is of the utmost importance and is the number one failure. As a consumer I want to know if your doing anything about this or not? As of yet I don't see anything new. So far I've received nothing but canned corporate answers from you. Yes or no, are your float switches the same as they've always been and if not what are the changes made? Your entire customer base wants to know this.

@@ZoellerCompany Ok, so you just told whoever is reading this you don't care and have not done a thing to improve your floats. Good luck.

Hi @petebusch9069. We have a few different switch options available for our pumps. If you would like to learn more about them, our experts in product support would be more than happy to walk you through the available choices. To connect with them, you can either email zcotechnical@zoeller.com or call 1-800-928-7867 and press option 6 to be connected with them. I hope this helps!

@@ZoellerCompany Why not just address the issue instead of providing a canned response that does nothing but give your company a bad reputation? You have good pumps but your floats are junk, we all know that and end up using other floats. Do you really think avoiding that issue is in you best interest? Do you really think your fooling you customers? If you would just come out and say yes, this is the weak point and this is what we are doing about it then you might gain some respect. We all know you have a phone number, providing that does not help.

Glad it was helpful!

An 18” diameter basin has 1.1 gallons per inch. Hope this helps!

Good afternoon! Our installation instructions for this product have a lot of the details it sounds like you're looking for. You can check that out here: zoellerpumps.com/wp-content/uploads/sites/3/2023/10/FM3170.pdf (parts list on page 7) (Installation of suction pipe on page 3) Also, please note the suction pipe is NOT included. I hope this helps!

Thanks for the positive feedback! We're glad you liked it and found it beneficial!

Thanks @sklinkner. Glad it was helpful!

@@ZoellerCompany I have a 10-0093 controller with what I now understand to be a Stop float which is working intermittently. This was clear after watching the video but wasn't easy to figure out from the written docs I was initially able to find online. Basically if Lead LED is on and Stop LED is off, that's an unexpected state.

Good morning! If you call into our Product Support Department they can get some to you! Email zcotechnical@zoeller.com or call 1-800-928-7867 extension 6.

Good morning! If you reach out to our product support department by emailing zcotechnical@zoeller.com or by calling 1-800-928-7867 and pressing option 6, our product experts can help you troubleshoot your specific application. I hope this helps!

Good morning! Our Product Support experts would be more than happy to help you troubleshoot your specific application. You can reach them at zcotechnical@zoeller.com or by calling 1-800-928-7867 and pressing option 6. I hope this helps!

Sorry it's a bit difficult to see on the table in the video. We do offer in person training in our 6,000 square foot facility where you and your team can see the pumps up close and in person and see our full demos all guided by our specialists with years of experience at Zoeller and in the field. If you're interested, you can reach out to your local Zoeller Rep for more details. (Rep List: www.zoellerpumps.com/sales-support/sales-representatives/). Here is also a link to more details on a visit: www.zoellerpumps.com/training/zoeller-university/zoeller-university-on-campus/. We can tailor experiences to just the things you and your group want to see or cover. We hope you'll consider seeing them in person with us sometime.

Glad you enjoyed

So, since this video was made we have stopped selling the LN switches. We used to offer a specific Part Number pump that CAME with them. We do have SEVERAL other switch options though despite dropping the Floatless. If you contact our Product Support department at 1-800-928-7867 and press option 6, or email them at zcotechnical@zoeller.com, one of our product experts will help you find the best available switch for your application and be able to provide you with the exact part numbers you would need. I know this isn't exactly what you were hoping to see, but I hope it helps!

Our Model 53 does come with a pre-drilled vent hole on the pump that you can see in the cover photo for this video, but that can become clogged up on the pump fairly easily. If a check valve is used, we recommend drilling a vent hole in the discharge pipe. This hole should be located within the basin between the pump and check valve, usually a few inches above the pump “on” level but below the pit cover. The vent hole will prevent air-locking from occurring. It's a pretty small step to prevent a bigger headache from happening down the road. We hope this helps! Should you have any further technical questions, please contact our tech support team at zcotechnical@zoeller.com or 1.800.928.7867 and press option 6.

Good morning! We have a product support department that can answer your question. You can either email zcotechnical@zoeller.com or call them by dialing 1-800-928-7867 and pressing option 6. I hope this helps!

Anything that drains whether by gravity or pressure needs a vent to work properly or in some cases to work at all. 👍

For technical questions, you can reach our Product Support experts at 1.800.928.7867 (and press option 6) or email them at zcotechnical@zoeller.com. I hope this helps!

Good morning! We have an entire department that offers Technical Support. You can reach them at 1.800.928.7867 (and press option 6) or email them at zcotechnical@zoeller.com. They should be able to help you troubleshoot your application and/or point you to some great resources. I hope this helps!

Hi! Our Product Support experts can help you out with this! You can either call them at 1.800.928.7867 and press option 6, or you can email them at zcotechnical@zoeller.com. I hope this helps!

Good morning! Our technical support staff can help you troubleshoot your application. You can reach them by emailing zcotechnical@zoeller.com or by calling 1.800.928.7867 and pressing option 6.

Good morning! This webinar is on our sump pump line and the switch options that are available with them. If you're having an issue with your product we recommend you reach out to our product support department at zcotechnical@zoeller.com or by calling 1.800.928.7867 and pressing option 6. Our product experts would be more than happy to troubleshoot the issues you're experiencing. I hope this helps!

Good morning! If you reach out to our Product Support department at zcotechnical@zoeller.com or call them at 1.800.928.7867 and press option 6 they can answer your question regarding pit size and might even be able to provide some helpful materials for you depending on what you're doing/details you're needing. I hope this helps!

Unfortunately, the switches utilized in the LN "Floatless Series" pumps became unavailable causing us to obsolete the series. We apologize for any issues this may cause but would be more than willing to assist in selecting a switch style for your application, if needed. To assist you with this our Product Support experts can be reached at zcotechnical@zoeller.com or by calling 1.800.928.7867 and pressing option 6. I hope this helps!

Glad it was helpful!