When customers blame you for unrelated issues. Xbox one X Prior repair gone wrong. No Signal
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- Опубліковано 23 сер 2022
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More over, Alex exposing us to a lead solder smell and grinding dust!
The real scary one is the 9th dimension, we don't want to disappear now do we
HA!
🤣😂
😂😂😂
Not to forget about the electric radiation coming from the multimeter... ;-)
26 years self employed in the same trade within the UK and have to agree some customers are a pain. Good job 👏
It doesn't matter what trade you are in, some people turn into complete arseholes if either they think they can get something for nothing or are being short changed even if neither is true and it makes life difficult for everyone. I worked front desk at a garage for 9 months and honestly it was the worst part of any job I've ever had dealing with customers 🤣
We all are human being complicated somehow
Yup I install granite kitchen/bathroom tops and before we start we look for any damage anywhere we see it and takes pictures. We've had customers try to say we damaged the cabinet but I showed pictures before we started. So people try and get shit replaced knowing they did it or someone else. Always protect your ass! 😀
I can confirm this. Over 95% of the whole trouble are caused by customers.😁
if you are asking an export for something, that means you are not an expert yourself. You don't know what is related or not, you expect something to work.
"Why are you exposing us to UV...." Wow... I had a stroke just listening to that comment 🤣😂
I dont think I can see anymore He exposed us to more UV light 😂 (jk)
I refuse to believe commenters are THAT dumb
🤣🤣 he/she is right that person is from the future 🥲
That's nothing, I got shot multiple times by armour-piercing rounds watching "Saving Private Ryan".
And these are people who are interested in electronics? xD
The way you remain calm and tell it as it is makes this brilliant to watch.
The way he remains calm while talking about the people who think they get UV exposure through their monitor...
I tried this same logic with my wife. I asked her to repeat what the job was. She said it was to take out the garbage. I explained to her that is exactly what I did and that putting a new bag in the container was a seperate task which she did not ask for. So anyway this couch isn't so bad and I can probably make it 2-3 days on microwave burritos.
Yeah I have tried that and it doesn’t work. I ended up having to take the extra trash sacks out to the road to put them in the bin I just took out there lol.
Grow some balls.
+0 pop
@@Lionheart1188 update me on what to do when yours burst
@@nooboftheyear7170 Literally a P slave.
Getting blamed for unrelated issues sucks, but sometimes karma does work, especially in the automotive industry, being a technician, for example, someone will come for a multiple cylinder misfire and when all sorted, you'll now be blamed for the rear passenger windows not working . . . ಠ︵ಠ
as a 25+ year auto tech, i feel you! seen that hundreds of times "you did a tune-up and my radio don't work :/
Great video. Towards the end when you talked about the customer that brought the device back for something else, I greatly like the metaphors you gave him, such as the mechanic.
I've only have one customer that did that to me and I told him as gently as possible to never darken the entry to my shop with his shadow again. Nice to hear your kinder way to approach this.
"Why are you exposing us to UV?!" Some people are just.... something else. 🤣
You are not running your fume extractor while Alex is soldering? Dude serious cancer risk!
wellllll - if "us" counts tha cam in then......
Reminds me of that customer who said “the screen works” and when you plugged it in in front of them it miraculously seemed to have stopped working during the customers trip to the shop. I remember years ago my friend had an old Nokia dropped off as it was under warranty, he reported it simply “stopped working” when taken apart it was soaked with water internally, all the markers were bright red. You could even see condensation on the inside of the screen! Yet according to the customer it was never exposed to water and he was trying to scam him out of his warranty… customers will be customers. Thankfully many are honest!
Uv light thing is like people wearing mask in virtual meetings from home lol
That shit cracked me up !!! There were schools in Canada suspending kids for not wearing masks during VIRTUAL class. Lololololol
I love your dry humour, your clear explanations and simple analogies. Keep the videos coming and I wish you and your family all the best, from the UK 👍
I am so impressed on how steady you are to be able to handle such tiny components without wearing glasses..Keep up the awesome work Alex!
He has a microscope and a screen!
I just wanted to thank you for all of your videos, I have watched many and learned a lot. Last time I replaced an iPad charging cable, I tore two pads. But I relied on what I learned from your videos and successfully repaired with traces. I'm nowhere near as artistic as you (so clean!) but was happy to repair successfully.
I have been here for a loooooong time, and I just love your humor! Thanks for also sharing all your knowledge. You're awesome!
i have a huge amount of depression and ive gotta say ty for helping take my mind off things for a bit...... keep doing what u do broski..... thanks for making awesome educational vids
Keep yourself busy and keep your head up. Whatever difficulty you're in, is only temporary.
ua-cam.com/users/shortsWQkKFVQER48?feature=share
ua-cam.com/users/shortsdgdN7zSUeXU?feature=share
Great story on the ps4 fix with the controller problem afterwards! Had these kind of situation so much at my previous job!
Enjoy watching your work. Thank you for spending your time in making these. I enjoy learning.
Frankly I’m gonna thank you for whatever you are doing. I myself been playing with pcbs for quiet along time and for my case I don’t have any gadget apart from the multimeter, a hot air machine and the tweezers. Away from that I used to look for defects with my naked eye, I didn’t have big boss alongside me but I left Uganda to find life in Dubai but still my previous experience haunts me and I’m really enjoying and missing working on pcbs with modern gadgets. Right now a friend of mine has given me her laptop that doesn’t power on. I know I can fix it but now that I don’t have machines and ample time to go through it I’m finding it hard to help her. But with NorthridgeFix channel I’m loving and refreshing my memory and I want to order gadgets and be doing it in my room even though I’m nolonger in the same industry that much. Once again I’m loving the channel thumbs up NothRidge
13:03 - that was comical, the customer expected you to have mind reading abilities with a crystal ball lol.
I have been getting itchy eyes from your solder smoke, too! It has been blowing right out of my fan! :)
I meant to say great job I think that you make this look so easy and the viewer cant really get a idea of how tiny and difficult this work is wow.
During my 14 years of building and repairing mainly analogue audio gear quite a few customers said to me 'it was all working fine until it went wrong'. Your precision is impressive.
Amazing work, great fix. you just can't help some customers, you have to ignore that so you don't get too annoyed about it. it's enough if you have to get angry about such statements. this is also a learning process, like your example with the uv light over the camera. just don't think about it too much😂.
Great video, thank you
I guess you are also exposing us to solder fumes too. LOL..... Thanks for all the lessons. I love your channel.
You gave me again another idea on how to deal with a not so good costumer😅😅😅👍👍👍...
thanks, i really learnt a lot from the video, replacing the chips and also learnt how to deal with customers. thanks a million
great channel deals with customers the right way
Yes Alex, that guy is right, you expose us at uv light, and also fume from soldering, because many times you forgot to turn on the fume extractor, and also, when we click the screen to pause the video, we can get burns from your heat gun. 🤣🤣🤣
I always wait for the part when Big Boss is doing his magic :) Good Work Guys ;) Regards!
"What can you do?" became one of my favourite phrases after watching a bunch of these videos
These videos are so satisfying to watch 💙🙏
Awesome job. You are an inspiration!
I've been learning so much from your vids, I actually have a passion for fixing broken things and is also thinking of opening my own repair shop, just gotta get the tools to gain on hand experience of replacing them tiny components before I can comfortably dive into it🙂
It's not that easy.
@@pingpong9656 oh I know, but you gotta start somewhere
I didn't know John Stewart owned a PC repair shop??? Awesome! Great video ;)
That UV light to camera statement was really funny.
Excellent repair.
I few years back, I did a repair on a computer with a broken SATA port. i replaced the port and the system ran fine. A year and a half later the same customer comes in saying that his data storage hard drive wasn't working. I'm like 'okay'. I asked did he want data recover service. He said it was working fine and that I was the last person to touch the computer so it must have been something I'd done. I keep snap shots of before and after repairs of my work and keep a printout with all my work orders. I said to him that his system didn't even have an HDD in it when it was repaired and only had one SSD in it. He mumbled something and said he'd just take his business elsewhere.
I know the vast majority of people reading this are either in the electronics repair business or are hobbyists. But I have a serious question to people who'd just be regular customers. If you had something repaired a year or more ago and something else went wrong unrelated to the original problem, would you seriously bring it back to the repair shop expecting that it would get fixed for free? I'm hoping this question doesn't come out as snarky or sarcastic. It's a sincere question I'd like to have answered.
I'm guessing you offered a fair period of time on the original repair, 3 months or whatever. That's related to the original fault only. This is a totally different fault unrelated in any way to the new fault. 18 months outside of the warranted repair of the first repair. I'm surprised you didn't laugh in his face. Gotta love the neck of some people though. I suppose they tell themselves if you don't ask, you don't get. Just trying it on. We all do it, to be fair at times.
Repaired a dryer last weekend. Customer said it didn't sound the same but dried and worked perfectly. I made it very clear, You have 90 days to break it and all labor will be free. Year and a half!? That's the kind of customer you don't need.
"If you had something repaired a year or more ago and something else went wrong unrelated to the original problem, would you seriously bring it back to the repair shop expecting that it would get fixed for free?" - Actually this never even occurred to me. Some "people" are just bastards. Of course we never had anything where we had the same symptoms twice either.
@@anthonydenn4345 would have told him to get the fuck out
Love the vids Alex. I do some soldering but not to this scale at all. I work on commercial fire alarm systems that require some soldering seldomly. But I learn a lot from your video Ls make me want to try to fix some stuff.
man every time you there clean the board with alcohol i blow air with my mouth from here hahaha, you are amazing. All best from Albania
ahahaahah
Hadn't slept in a while, this somehow came on and played like 27 some different episodes while I was asleep, waking up to this was like stale old coffee lol. No idea how or why YT decided to play this. But now I found appreciation for this and have been watching by choice, I find it so intriguing. To your point with the customer & his fan issue then blaming for something else... That is a BS move but can't some things also trigger others? That's probably more software related than a hardware though
أحسن شي بيعجبني أنك أحد إخوانا العرب
بارك الله فيك يا أخ
Thank you for those amazing videos Bro
aaah this is why i get sunburn all the time when i watch your videos !!
I think you love the UV light part for some reason, you always never forget to show it 😂
you are my inspiration man
customers are pains in the back sometimes
This dudes humor is so funny ! Got me laughing throughout the whole video
I appreciate you sir. Thank you for sharing your skills knowledge and experience. I'm gonna take a break from videos for a while and go out to the 9th dimension (aka my garage) and put tools away so I can find them later
Not rough, tough!-)
But the UV UA-cam video was probably the best joke in YT ever!
نفع الله الناس بعلمكم وجزاكم الله خيرا
Yeah I watched a welding video the other day without a welding mask ... NOW IM BLIIIIIIND 😂😭😭😭😭
We are also being exposed to flux and solder smell 😂😂 That issue with unrelated issues occurs with any repaired device, whatever it may be. If a technician looks to some device and in the future it stops working, it is due to the technician eyes. People always blame others for their problems.
You have the hands of a surgeon sir
I consider you as my first perfect teacher.
Why are you exposing us to the fumes from the solder. 😆 Lol
like your videos. I think you should offer full diagnostic for some cash to cover your cost so you avoid this kind of issue in the future. well done bro
I hate that when customer do that i fix a controller with no charge then they come back and say left analog is not working you didnt fix it .When i explain to them that I fixed a no charge issue and that it was not possible to test the other issue with the controller unless i get it to turn on . I accepted the repair based on what they said that its not turning on .If they has even mentioned it may have other issue i would simply not accept it but they lie and expect u to fix it all for free. When you say no they get pissed and leave a negative review.
great job alex and big boss also great team work
Hate dealing with ignorant people but unfortunately they are everywhere and there is no avoiding them!
Every time you applied Flux I could hear Louis Rossman say "just the right amount of flux...."
had a customer notebook with a simple SSD swap. 1 Year later he comes to the shop and tells me his GPU is dead and this is obviously a warranty issue from the Repair a Year ago.
My face was stone cold the hole conversation. 😂
I was an angry customer once. I took my PC to Bestbuy because it was blue screening, and not allowing me to reinstall WinXP. I paid a $60 service fee, and was quoted for a 6 day repair window. After 11 days they still couldn't figure out was wrong with it so I took it home, dropped an older CPU in it, and it fired up with no problems. That was the last time I took any of my systems to be repaired elsewhere. Had they treated my situation like you treat your customers I would have been happy.
Even though I was thoroughly pissed off I never once treated the workers with any disrespect. I just asked for my system back, and left. People have a lack of fundamental knowledge on how to treat one another. This has always been the case, but we just get to see it more because internet, lol.
I'd rather you ignore the idioits in the comment sections rather than be or sound like an elitest. I enjoy your work ethic and enjoy the fact that you don't make us look dumb, you really do want us to learn.
thanks for this relaxing vid
Muito bom reparo ! Reconstrução da trilha com a ilha !! Very good!
Sou do Brasil, Cidade de Assis no Estado de São Paulo!
💻💻😄😄
You have surgeon skills!
Great analogy toward the end. I can't help but wonder if the customer was using a charge-only micro USB cable (one that wasn't wired internally for data transmission and hence would not be able to sync the controllers).
Every buisness is the same. I work in interior design. We have so many customers come to us for new floors. We tell them you take out the old floor (or we do it but there's a hefty charge) and we install the new floor. Before installation there's always a moment where we measure everything and make sure the floors are in a good state.
80% if the time when we find a floor that's not suitable to install new floors in the customer tries to make it our problem. "what will you do about it" "the precious floor always has been fine you can install it no problem" sometimes we fix it of course the customer pays for it, sometimes the customer fixes it. Bit more often then not the customer takes the risk, signs a for that he ignored all advice and later complained because something went wrong and they no longer have warranty.
Ps. Please stop exposing me to uv light my eyesight is rapidly deteriorating.......
You can't fix willful stupidity of some customers.
I put my audio receiver in for repair due to no sound. it's been back there twice. I don't blame the company that fixed it, it's just getting old. it's at least 10 years old at this point. I worked in IT support and I'm used to customers blaming me or my company for unrelated issues. the annoying thing was is the customers could provide feedback in a way that actually wrecked our metrics so there were very real consequences from customers like these.
thank you big boss for purtting xbox together
Working with the public is the hardest job in the world but also the most rewarding, Now get that UV out if my face...isn't the internet a wonderful thing lmao.
What solder do you tend to use the most?
Also what air temperatures do you use?
Good job mate 👍
Good point.Northridge fix!
10:12 @Northridgefix Nice Spanglish Alex!!!❤️👏👏👏😃😃 (Tranquilo My friend, Tranquilo) 😄😄
But it was working perfectly before I gave it to you...it just wouldn't display an image on the tv.
Love it when they use that logic.
I can relate, it happens with elderly people also, once we fixed charging connector then the customer came back claiming he can't make calls because there isnt credit in his sim card.
Big bosssss I’m loving the interaction
The soldering Iron was too close to the screen and I burned my fingers... now I have to wash all that flux off...
Alex be careful with that soldering iron I don't want to be burned!
Patience is a virtue...a learned thing
Can you mention your hot air temps or do you always us the same temp for chips?
How often do you run into an issue where the repair looks successful, but the device begins to malfunction after a few minutes/hours? Something like having random system shutdowns after a repair.
Hi, I really love your repair videos. It inspired me to learn how to do soldering and repair electronics and such as a hobby. But when you mentioned "filter", which component is that and how do you know that it is a filter?
experience mostly. some times it's color, filters tend to be dark grey where the others are black and beige(mostly) and some filters can have 4 or 6 terminal spots but that is also a bit unreliable sometimes (IE: current sense resistors) that's where experience comes in. unless you get the holy grail : a schematic!
LOL, even though I knew, I looked away when you pointed UV light at camera! SMH
Great job by the way you exposed me from that uv light 💡/Fumes from the solder 😂 all the way to Palestine
6:29 you had me crying laughing 😂 🤣
I like your humor. "Tranquilo".
Amazing Videos as always
Tranquilo my friend 👍 eres un crack
Sometimes I felt the smell of the flux also !!! lol. Be pacient with viewers!Congrat´s.
Some people need a map just to get to work every day UV light is safe when view thru a monitor but in person it can be dangerous if play around with it like a fool while safe if you treat it like you should. Parts boards are a saving thing to have when you need a part.
YOU and rosman are the go to for passing the time over something i like to see but have no skill or tools to do
That UV light conundrum is very simple. The camera "sees" the UV light emitter, but what is recorded is just "light", no different from "ordinary" light. That is why it is not harmful when we see it on our screens.
I can relate partially to costumers that do that, the reason is that there are also technicians or mechanics that will cause a potential failure for a later time just to get more money out of you, or in the case of a mechanic, will also invent problems that you don't have. On RSlash I heard one such story with a woman that took her car to a mechanic and that mechanic trashed her brand new filter, more exactly, the new clean filter got dust and dirt manually, by the mechanic, and than the woman called her father who was also a mechanic, and than she told her loud and clear through the phone to her father what the other mechanic did, while there were customers around, waiting. That's the main issue, and the people that got in such situations will be more annoying so to say when they come to someone like you, thinking that they will be scammed. Greedy technicians ruin the world for the rest of us.
A customer once blamed me for the fact that his computer no longer works after I had repaired the computer of his colleague.
Awesome job bro keep rocking bro 👍👍👍
Next time take a small 1 mm drill for your nail to release the blood and lower the pressure for the inconvenience. Did the IF test with my little girl this weekend she was so surprised to see it working on her cellphone but not irl. Gotta keep the curious!!
Good repair, as always. You can hear your viewers screaming? So, there is a direct link? Please don't shine your UV light at them. Ho, ho.
I was exposed by massive amount of uv-light in this video, but I had my tin foil hat on so everything is fine :)
Anybody know what multimeter he is using in this video?
The UV light in this video blinded me and I had to watch the rest of the video in braille.
You just repair the stuff or do you also do cleanings and stuff?