My Customer Sent TWO Different PS5s Back For Warranty In 24 Hours! WTF Is Going On?
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- Опубліковано 26 гру 2022
- #repair #righttorepair #microsoldering
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Yes I had a bed head, I know 🤣 make fun of me if you want, I couldn't be bothered to put my face on for the video 🤣🤣
Refund the customer, or you'll be "Married" to it. Get some food, Family time, and Sleep. Excellent repair! Sorry you've had such a crappy Christmas. On the positive side, another educational video for us. Cheers! 😁
From all the videos of yours I’ve watched you’re a genuine person, you tell it how it is. I wouldn’t hesitate to get you to repair any of my consoles. Think it’s got to be as you’ve said refund them and perhaps no more dealings with them, let them get one from else where. All the best to you for the new year. 👍🌈
The very fact he even contacted you on Christmas day says it all. He sounds like "one of those" customers that will give you nothing but hassle til the end of time! You've defo made the right choice in refunding him. He's someone else's problem now. 👍😂
Give them the console back and void the warranty down to bad electrics in the house. Then make sure you update your warranty terms to cover this problem. Tell the customer to plug the console into a surge protector then into the mains.
I'd be refunding immediately without thinking much about it, no way would I send it them back, I'd also ban them from future sales.
Absolutely loving your videos, nothing wrong with my ps5
I'm also very honest, I always try to make my customers happy. The best part is that you become their main contact because they trust you. Greetings from Brazil.
I had a blod on a 4 month old console, repaired by Sony. I bought another while waiting for the repair, which was 3 weeks, its sat in the box now, and I am waiting to see if i can sell it in the new year. It is very concerning on the failure rates. Hats off to you for repairing over Christmas. Not many would have touched it until January.
Just come across your videos mate and I can’t stop watching them! Absolutely incredible knowledge and talent you have! So determined to fix everything and anything you get your hands on, which in todays throw away society is rare! Keep up the good work and making these videos!
do you take note of each sales serial number to their consoles you have sold them? would be worth keeping a record to make sure there are no dishonest warranty returns
Fair play for you working over Christmas. When I had my laptop repair business I felt obliged to work all hours, evenings and weekends as well. I didn't mind, but if the customer is at fault, that is a PITA
You came up in my recommended to watch & wow you certainly know your stuff buddy. I’m useless at stuff like this but do like to watch repair videos. So, you have gained a new subscriber 👍🏻
Top job my man... new to your channel and impressed by your commitment 👏
Thanks for the videos. Give the customer the option of taking the console back with a void warranty or a full refund. Solid effort dealing with it over the holidays, but it's time to hang out with the family and fill up your belly.
I would suggest they get a battery Backup with AVR, the shop I worked in 2000 had a customer that their computer would freeze up, in the shop it work perfectly, he took it back home it freezes, we built new system he had same problem , found out when his AC kicked on it drop the voltage in his house it was resolved by UPS
One, you are an angel for even telling him you would fix it over the holidays and two, he should give you a bottle of Whiskey for doing so!
I've been watching for about a year now and you have inspired me to buy the kit and give it a try myself on some drifting analog sticks
Great video - really enjoying your work! Don't give up your time off for customers, friend! It's a recipe for disaster. They can wait until December 27 :)
Youre service is the best 👍