*PLEASE NOTE: YOU MAY HAVE AN UPDATED MODEL, NO WATER COMES OUT 🙂* *Handy page for the Sage Barista Express* - pog.io/sage-barista-express/ - let me know if you think we should add anything else to the page. TIP: Write '95 @ done.co.uk' on a sticker and put on your machine out of site to get quick supplies or guides for cleaning, descaling etc.
Quick pointer for anyone who like me followed the instructions and it didn’t really work like this. Sage / Breville updated this I think in 2019 but never updated the instruction manual so if you got your machine after that you will have the same issue as me. You do everything exactly like the video only difference is the pressure maxes out and no water comes out. On the older machines there is a small hole in the rubber cleaning thing but on the newer ones there isn’t. So if you were like me and panicked when it was making crazy pressure and no water coming out, don’t worry, it’s meant to do that!
Thanks for that mate.. I was very confused! I think this video should either be retitled or deleted. It was the first one to pop up in my search and it was the wrong information!
I just found out that meanwhile Sage has improved the cleaning procedure. Now they are doing it with low pressure hence there is no hole in the rubber disc and no water in the pot. The cleaning instructions in the manual refer still to the old procedure which causes irritations to those who own the newer model.
Thank you so much for this post. I panicked because there was nothing coming and and the pressure gauge was maxing out. Do we still need to put the tab still?
Thanks this was my first port of call due to good clear instructions. Unfortunately I was not aware that the used water from mine discharged straight into the drip tray. With a bit of searching I found others showing it discharged into the drip tray, but their accents are difficult to understand. So I got there in the end. Thanks for the link to the tabs too. Keep making these instructional videos you have a knack for them
So others are aware. This is out of date. The water no longer comes out the way that's shown here. I removed the drip tray to put a saucepan down to collect the water. It doesn't come out where the coffee comes out. On newer models it comes out somepoint at the bottom and directly into the drip tray. So empty your drip tray beforehand and make sure it's in place.
Thank you very much. I cleared my Sage coffee machine and had the same questions but was lucky to read your post to understand it is nothing wrong with machine.
Hehe well done mate !!!! Have one question how come water is coming out from handle ????? Main reason to clean machine : we have to clean all pipes inside machine!!!!
Okay, I have a new Breville Infuser espresso machine. I've used it for a few weeks, without many issues, other than getting the grind settings for the amount of coffee and coarseness adjusted (the manual for my Breville Smart Grinder Pro, recommended 17.8 seconds of grind time, at the 12 espresso setting, however, the coffee came through VERY SLOWLY, and at too much pressure, at or past the second screw on the dial. I adjust it to 14.8 seconds and setting 20 for coarseness (after MANY trials tweaking it), and the pressure now is just shy of the first screw, and produces a very good espresso/lattes. Today, when I turned the machine on, the cleaning/descaling light was flashing, indicating that a cleaning cycle of the brew head should be done. I read the instructions, watched a video, inserted the single cup filter into the portafilter, inserted the cleaning disk with the tab side up, as well as the cleaning tablet, in the round space provided for it. I locked the portafilter into place on the machine, turned on the machine (with the water tank full), placed a large bowl under the portafilter (because the instructions and online videos showed LOTS of water running through the portafilter/filter/cleaning disk/tablet set up, as the machine went through the cleaning cycle). I simultaneously pressed both the single/double shot buttons, as well as the power button. The machine went into cleaning mode for about 5 minutes, and beeped once the cycle was complete. During the cleaning cycle NO WATER at all, went through the portafilter, NONE! So, I reread the instructions, looked through the trouble shooting pages in the manual, I even looked on Breville's site, there was NOTHING at all on either the problem, or how to fix it. So, I looked online to see if anyone else was having the same problem. And yes, yes there were! However, NOONE gave a complete response, as to what the exact problem was, and how the problem was corrected. Many people online gave suggestions such as "try the dual walled single filter", maybe the disk shouldn't be pressed down, etc." None of those suggestions helped. So, I called Breville's online helpline number. The menu of services included one for dealing with drip coffee machines (a helpline that could assist 24/7) but specifically stated, for people that own espresso machines, to call back M-F, during regular office hours. Really?! I was going to stay on the line, simply to complain about no service being available, but after 41 minutes of waiting for an agent to help me, I was disconnected, hearing a message to call back later. Again, REALLY?!!! So, I was irritated and called back. Tonya answered, and listened to my concerns, she tried to trouble shoot the problem, and agreed, that I had likely received a cleaning disk, that was probably meant to be packaged with a European version of the machine. Someone here commenting, had said that they called customer service, and was told that European machines do not have water flowing through the portafilter during the cleaning process, but American models, most certainly should have water flowing through the portafilter during cleaning. So, Tonya said that should would ship an American cleaning disk to me (one with a hole in it), and also consult with her colleagues on Monday (when the espresso experts are there), to make sure that the wrong disk was the problem. I also mentioned how the machine doesn't have water flowing through the brew head very quickly (drops kind of dripping at a very moderate rate, and the suggested grinder setting, being way off, as far as having a decent flow during brewing). She also is going to have an espresso machine specialist call me on Monday, to make sure that all of the problems had been addressed and dealt with properly/thoroughly. I should mention, that during the cleaning cyle, where no water flowed through the portafilter, water did collect in the drip tray. Also, the cleaning tablet did dissolve, but remnants of it remained on the cleaning disk. I asked Tonya if running the machine through the clean cycle twice, with no water flowing through, could possibly damage the machine. She said that the machines are designed to self purge, any time that it needs to be cooled down, and that no damage should have occurred. So, for now, it appears that the problem, was receiving a cleaning disk, that did not have a hole in the center, thus no water could go through. Sorry for the LONG reply, but I hope that it is of some help, to anyone else that is having the same problem, take care.
@@miguelandjillpeixe1814 As I indicated, I've heard conflicting information, from others online, from Breville's instructions, and even their own Customer Service. Either they shipped the wrong discs, or, they didn't update their instruction manuals/online website. As I stated, I called customer service. They did not have espresso experts working, they are only available M-F during regular working hours. Their knee jerk response, was to think that the discs should have had holes in them, as that's what the instructions, whether in the manual, or online, indicate. However, they weren't sure, were going to document my concerns, contact someone that knows, and get back to me by Monday. Shockingly, they told me that nobody else, as far as they knew, had ever called in with a similar concern/question. I almost find that hard to believe, as I've seen several comments online about people saying that water did not flow through their portafilters during the cleaning cycle either. Again, my and your cleaning discs do NOT have holes in them, so there's no way for water to flow through the filter/disc/tablet and portafilter. If Breville made a change, they should have updated BOTH their instruction manuals, website, and made their staff aware of any such change. If a change was not made, and they shipped defective discs, without holes in them, they should have been aware of that as well. I also find it odd that they have knowledgeable staff available for their other products, but not espresso machines, which are some of their higher end/value products, what's up with that?!!! Breville needs to do better!
@@miguelandjillpeixe1814 I literally just got off the phone with an espresso expert from Breville. She informed me that the Breville Infuser (and several other models including the Barista) SHOULD now have a SOLID cleaning disc, WITHOUT a hole in it. She said that now, the cleaning process is VERY different than it previously was. The new method is to have the cleaning tablet and solution, dissolve and backflow through the machine, and distribute the cleaning solution into the DRIP TRAY and NOT come out of the portafilter, at all. So, there is no problem with either the machine, or the cleaning disc, they are operating as they are now supposed to. I asked why Breville hadn't made any change to their instruction manuals, online tutorials, or even their website, or any other communication, to inform their customers of the rather significant change. She said that the new procedure has only been around for the last few months, that they are aware of it, and are getting around to making the necessary changes. I asked why they don't take about 5 minutes and get their I-T staff on it, thereby, at least making a change to the instructions on their website, as well as putting this new information into their FAQ area of their website. She got rather defensive, stating how it was a comprehensive change that takes time, and again, they are aware of, and getting around to it. I reminded her, that it's the manufacturer's responsibility to inform and educate their customers, and not the other way around, and that Breville really dropped the ball by not making basic informational changes (via their website instructions, FAQ sections) at the very least. I informed her that there were many people experiencing this same issue, being told by their instruction manual, website and tutorials one thing, when it now should actually be done differently, at least as to where the significant amount of water is to flow during the cleaning process. I also told her, that as a result of this, there was a lot of misinformation being suggested online, as how to correct the "problem", that actually doesn't exist. Also, there have been reports online regarding various and similar issues that people have been having with their products, for years. I reminded her that the only problem, was on Breville's end, by making significant changes to their instructions without informing their customers from the beginning, BEORE they ship such products, so, in that regard, they really dropped the ball. She went on to saying how the internet was a "rabbit hole" where there's lots of misinformation, to which I agreed. But with all the information that's on it, both good and bad, Breville hadn't effectively done anything, either proactive, or even reactive, to correct the misinformation, that they themselves, were responsible for causing. Further, I also informed her, that when I called their customer service number for assistance, virtually all of their other products have assistance 24/7, but specifically state that assistance for their espresso machines, are only available M - F, during regular office hours. Now when I called the number anyway, on a Saturday, mid-afternoon, after being on the line for 42 minutes waiting, I was disconnected. I called back in, got through to customer service, and the lady there was actually very willing to assist me. She admitted that she didn't know all that much about espresso machines, had not ever heard anything about the issues that I brought up, but would do her best to help me. She took down the information/concerns, and passed it along to the espresso team, which got back to me today, Monday morning, which I do appreciate. When I got the call today, I informed their representative that it's very bad form, bad for business actually, to not only NOT have the proper and RELEVANT information available, at least online, but also, of all their various products that they produce and sell, why would they not also 24/7 customer service, for their customers that are on average, spending a LOT more than the average customer, as espresso machines are one of their higher end products. She had no decent answer for that, other than to again say that they are working on making the informational changes, to update the procedure/expectations, for how the cleaning process should now work. Again, the lady that helped me initially at customer service, Tonya, was great, the lady that called me back today (I forgot to ask her name), has a lot to say, did call me back in a timely manner, but as far as effectively responding to customer concerns, just doesn't get it. Hopefully that changes soon, take care.
@@johnlantz3771 Hi all - I don´t understand all your comments. We are having the same problems as all in this thread, and do not really understand the solution to the problem. Is there not one of you who, in point form, can describe the solution to cleaning this machine (we have a new one and it is hopefully an EU version, we live in Denmark) Right now we have put the tablet in the rubber disc that came with the maschine, and the needle goes completely to the bottom - by the way We run the cleaning program as described.
Thank u great video, but I have a question. When making a cup of espresso the pressure doesn’t reach the espresso range,any idea how I can solve this problem? Thank you
Hi. I did everything as you did but my sage barista express didn’t throw the water out during the cleaning. After 5 min I did heard the beeps though. Is it everything alright?
What people i think dont understand is water is not suppose to drop down, its called a back wash descale hence the rubber disc, no water is supposed to escape…
Great video! So helpful saved me loads of time looking through manual. :-) have you had any experience of using the sage descaler on this coffee machine?
I've jjust done my first cleaning with the tablet (after around 2 months of use) and noticed that the pressure does not max out. Any ideas why? Please note that I've newer model, so there should be no water coming out and the pressure should be maximum (I assume?).
Thanks for a helpful video. Just one question: I actually got rid of the one-cup filter for the reason that I couldn't see a scenario when I'd use it. How problematic would it be to use the rubber filter and tablet in the double filter?
What about the inside of the machine? I used to put a descaler in the water tank for a Tassimo machine. Does this not follow the same concept? Surely, there would be build up of coffee throughout the pipes inside etc
Sorry I don’t understand how does water come down through the cleaning rubber disc ? Shouldn’t it be cleaning the system inside the machine rather than coming out?
Lol my disc had no holes in it and I was confused on how tf it would work, but figured since everyone’s works on all the videos it’ll work somehow... Water didn’t come through, it stopped the machine. I take off the portafilter to check it and it like exploded on me
Hi My cleaning disc has no holes at all. When I start the cleaning process the pressure is going to the top and no water is going through the portafilter at all. Any clue what might be wrong? I’ll add that I went through exactly the same steps as you’ve instructed. Should the cleaning disc have some holes in it??
I just ran the cleaning cycle and no water came out, any reason why this would happen? The portafilter had the disolved tablet in it, looks like water isn't passing through
Thanks for this, visit every few months to remind myself haha. Having an issue this time round, starting the cleaning cycle with the tablet, but not much water is coming out. Its working as making noise, but doesn't seem to be coming out much. Any tips?
Have you got the new style machine with a different cleaning cycle? Please check the other popular comments here and might make more sense to you. Also, if you think the group head and porta filters are clogged then I just dissolve a cleaning tablet in a small bowl and soak the group head, porta filter etc in there over night. Hope this helps!
This is odd but its called a back flush for reason... The water shouldn't go down the disc creates a pressure and it goes up and cleans the filters. Otherwise, if it goes down the into the cup, what exactly does it clean?
Hi, I have read so many comments. So now the disc is normal with no holes in it? And you just put the cleaning tablet in the disc and in the portfilter and no water coming out but only dissolve the tablet through the portfilter? I hope you can help me . Thank you.
Hello ; when flashing "clean me" light , As shown in the video I used the cleaning tablet with blind rubber, then I pushed the buttons (1+2 cup + power ) together to start the descaling cycle. The problem is that !. Although the pressure gauge and pump operation, water did not comes out from portafilter into cup, There is a blockage? or what did I do wrong? Thank you
+Ferhat Kara Hi, Ferhat. I am a fellow Breville espresso machine user. My model is the Breville Infuser, which I think has something in common with the Barista Express. As you'll see in John Lantz's comment with this video, your machine is working fine. They updated the blind rubber disc, so that instead of the water coming from the portafilter into your container, it will disperse into the drip tray. They didn't update the instruction manual or instruction videos on their end.
When I first got the machine I could texture milk perfectly but this last week I have been getting little to no froth. Any ideas? I have had the machine about 1 month. Thanks.
my machine is stuck on clean me mode, and when I press 1, 2 shot button with power button but it is not starting the cleaning process. It stays quite. please advise
When the rubber pad is in the sieve, the liquid does not run through the portafilter, but through the flushing line into the catchment. In the video, the cleaning fluid runs into a bowl. Either the rubber pad is missing or it is defective.
hello, I have the same machine and now I had to do the cleaning process. I did everything the same way you did, but no water came out of the screen holder. The water tank was still full after the process. Have you ever had that?
Jonas I have contacted the Sage customer service with this issue. They will now clarify this with the manufacturer in Australia and then let me know. I will comment the answer from Sage here as soon as I have it.
@@alexandermuller6087 i have googled online - and it seems that other/some discs have a hole in the centre. Mine doesn't, I assume yours doesn't too. Wondering, if it is a quality control problem. Making a hole in the disc would be easy. Please keep us updated. Thanks!
Ray Banson we have the same problem but after reading the breville support page, i think its a normal process. Here is the link www.brevilleusasupport.com/bes860xl/use/care/
I called customer service yesterday and they told me that the new machines in Europe had been converted so that nothing would go through anymore. This would be more effective for cleaning. However, the cleaning cycle should be carried out 2-3 times until the tablet is dissolved. In Australia, on the other hand, water has to run out.
skip to 1:35 for the actual button pressing procedure to get it to go into the mode (I always forget as the clean me doesnt come up for months at a time for me)
Not really for me, as I do a set amount grind first (push in and release) and then do a manual one after to get the exact amount of coffee. That way there is not spill over of coffee grinds onto the tray and nothing to clean up. Lots of people just do one big grind and there is spillage once they tamper down. Also, remember to wash out the bottom tray bits once a week with soap and water in the sink to keep it fresh.
gordi555 Thank you for your response, really helpful. Do you clean the tubes that the fresh coffee pours out of? Or is this done when you use the cleaning tablets?
Another panic here also, maxed out pressure and no water through portafilter. I though there was something wrong. I now have to try again as I stopped it before completion. Where does the dirty water go if not through the portafilter?
Ragazzi ho un serio problema,ho comprato questa macchinetta (la versione senza macinino) e tutto funziona come dovrebbe tranne la cosa più IMPORTANTE,il caffè esce annacquato,io credo sia “colpa” del macinacaffè (de longhi) che non fa bene il suo lavoro rendendo troppo spesso e grosso il risultato finale, allora ho pensato di comprare un caffe già macinato in polvere così da non avere problemi con la macinatura... COSA MI CONSIGLIATE?
My cleaning disc did NOT have a hole in it. No water came through the portafilter, and water collected by the machine backflowing, into the drip tray during the cleaning cycle. At this moment, I do NOT know if they machine is operating properly, or, if they shipped the wrong cleaning disc. I'll know by Monday, when Breville gets back to me with an answer. Either they shipped the wrong cleaning disc, or, they forgot to update their instruction manual and website. Either way, they dropped the ball.
We have followed these instructions and the water is sealed in so obviously can’t get out, I don’t understand how your water is getting through the rubber seal?
Hallo Germany, vermutlich ist dieses Video nicht für alle Sage Batista Express Benutzer geeignet :D Ich bin mit der Anleitung verrückt geworden und habe an meinem Verstand gezweifelt. Kurz: bei mir kommt kein Wasser aus dem Siebträger. Aber das soll auch so sein! man möge berücksichtigen, dass die Gummierung kein Loch hat und somit verhindern soll, dass Wasser durchkommt. Die Maschine wird dennoch gespült, aber im Inneren. Das Wasser läuft unten in den Auffangbehälter der Maschine. Also alles gut.
A lot, I bought the machine in December, it started showing the Clean me sign yesterday and I cleaned it today though no water came out. I make at least 2 coffees a day and when I have guests more. So I'd say for me at least 300 shots.
hi, can someone tell me if i need to use the preassurised or non preassurised filter basket? for some reason it does not say in the manual, and i can not clearly see it in the video. thanks in advance
I followed the instructions exactly but there is no water coming through into the container. Anyone else is having the same issues? I tried it twice. Thank you
Mine is the same, we have a newer model so the water will have gone into the drip tray rather than coming out the usual way. The water washes through the machine.
Does no water come out when trying to make coffee also? Sounds like there is a scale blockage - I've just done a descaling video and this has happened to me before. Start to do a descale but leave the descaling solution 'in the machine' and flush out after about 12 hours.
@@gordi555 I have the same problem. Water isn't coming out when trying to clean the machine. However the machine works perfectly and there is no blockage.
This is quite misleading. On new models the water should not come out. It circulates around the machine. I have wasted three tablets now trying to follow this. Grrr
Correct at the time of publication :-) I'll try and do an updated video soon when I get the latest model. Lots of comments in this video should help people with the latest model.
I do everything as you shown in their video but the water never comes out of the ports filter and the water pressure goes full maximum like the disc prevents the water from coming out. I’m concerned this disc is going to cause damage to my machine like where is all that water going then?
Same here. No water comes out apart from a tiny drop. Also, I have 2 x single cup filters (one has a cup symbol on the back of it, the other doesn't) - how do I know which one to use? One is slightly bigger than the other. I also have 2 x cup filters - again, one of them has a cup symbol (x 2) on the back and the other doesn't.
@@iwillslapyourfacenow I do not know, but the current manual does not mention that water should go through the portafilter: www.breville.com/content/dam/breville/au/assets/miscellaneous/instruction-manual/espresso/BES870-instruction-manual.pdf . There is a lot of fuss in this comment section about the new version of the machine which does not let water through the portafilter, but instead, it all goes into the machine to clean it.
*PLEASE NOTE: YOU MAY HAVE AN UPDATED MODEL, NO WATER COMES OUT 🙂*
*Handy page for the Sage Barista Express* - pog.io/sage-barista-express/ - let me know if you think we should add anything else to the page. TIP: Write '95 @ done.co.uk' on a sticker and put on your machine out of site to get quick supplies or guides for cleaning, descaling etc.
Quick pointer for anyone who like me followed the instructions and it didn’t really work like this.
Sage / Breville updated this I think in 2019 but never updated the instruction manual so if you got your machine after that you will have the same issue as me.
You do everything exactly like the video only difference is the pressure maxes out and no water comes out. On the older machines there is a small hole in the rubber cleaning thing but on the newer ones there isn’t.
So if you were like me and panicked when it was making crazy pressure and no water coming out, don’t worry, it’s meant to do that!
Was panicking 5 seconds ago till I read your comment! Thanks for the heads up 👍🏼
Totally thought my machine was about to explode.
Thank you!!!!
Yeah this video should come with a note for the newer machines.. thank the world for this updated message
Thanks for that mate.. I was very confused! I think this video should either be retitled or deleted. It was the first one to pop up in my search and it was the wrong information!
I come back to watch this every 2 months or so lol
Me too :-D
@@gordi555 me three
VIRA7 me four 😛
And I'm back again!
Same 😂
Thanks for this, I use it every time. Not sure why I can’t remember what to do but hey! :D
Same 😂
Same also
Same!
Watching it for the 15th time.
Every time I think I remember, I hold some buttons and turn it on then question my sanity and come here :'D
I just found out that meanwhile Sage has improved the cleaning procedure. Now they are doing it with low pressure hence there is no hole in the rubber disc and no water in the pot. The cleaning instructions in the manual refer still to the old procedure which causes irritations to those who own the newer model.
Handy to know! Thanks for sharing!
Thank you so much for this post. I panicked because there was nothing coming and and the pressure gauge was maxing out. Do we still need to put the tab still?
The handling with the tab is still the same. But you don't need a pot for the water.
Ok . Thank you . So everything is fine but just there won’t be any water flow ? Thank you
Julia Trikant good to know! Had same issue!
Thank you for this. I was starting to doubt my sanity as no water flowed during the cleaning cycle
Same here
Ditto
Me too! Did you ever work out why that was?
@@alexunderwood9583 check out John Lantz comment at the top of the video comments, it explains why there is no water flow in newer versions.
Thanks for the vid. Clear and straightforward. Great for people like me who can’t even start understanding written instructions. Appreciated.
Thanks this was my first port of call due to good clear instructions. Unfortunately I was not aware that the used water from mine discharged straight into the drip tray. With a bit of searching I found others showing it discharged into the drip tray, but their accents are difficult to understand. So I got there in the end. Thanks for the link to the tabs too. Keep making these instructional videos you have a knack for them
Thank you!
Mine came with a solid cleaning disc from the start.... great vid mate. Even with the mischief caused by the product creators 🤣👍
So others are aware. This is out of date. The water no longer comes out the way that's shown here. I removed the drip tray to put a saucepan down to collect the water. It doesn't come out where the coffee comes out. On newer models it comes out somepoint at the bottom and directly into the drip tray. So empty your drip tray beforehand and make sure it's in place.
Thank you very much. I cleared my Sage coffee machine and had the same questions but was lucky to read your post to understand it is nothing wrong with machine.
Hehe well done mate !!!! Have one question how come water is coming out from handle ????? Main reason to clean machine : we have to clean all pipes inside machine!!!!
Okay, I have a new Breville Infuser espresso machine. I've used it for a few weeks, without many issues, other than getting the grind settings for the amount of coffee and coarseness adjusted (the manual for my Breville Smart Grinder Pro, recommended 17.8 seconds of grind time, at the 12 espresso setting, however, the coffee came through VERY SLOWLY, and at too much pressure, at or past the second screw on the dial. I adjust it to 14.8 seconds and setting 20 for coarseness (after MANY trials tweaking it), and the pressure now is just shy of the first screw, and produces a very good espresso/lattes. Today, when I turned the machine on, the cleaning/descaling light was flashing, indicating that a cleaning cycle of the brew head should be done. I read the instructions, watched a video, inserted the single cup filter into the portafilter, inserted the cleaning disk with the tab side up, as well as the cleaning tablet, in the round space provided for it. I locked the portafilter into place on the machine, turned on the machine (with the water tank full), placed a large bowl under the portafilter (because the instructions and online videos showed LOTS of water running through the portafilter/filter/cleaning disk/tablet set up, as the machine went through the cleaning cycle). I simultaneously pressed both the single/double shot buttons, as well as the power button. The machine went into cleaning mode for about 5 minutes, and beeped once the cycle was complete. During the cleaning cycle NO WATER at all, went through the portafilter, NONE! So, I reread the instructions, looked through the trouble shooting pages in the manual, I even looked on Breville's site, there was NOTHING at all on either the problem, or how to fix it. So, I looked online to see if anyone else was having the same problem. And yes, yes there were! However, NOONE gave a complete response, as to what the exact problem was, and how the problem was corrected. Many people online gave suggestions such as "try the dual walled single filter", maybe the disk shouldn't be pressed down, etc." None of those suggestions helped. So, I called Breville's online helpline number. The menu of services included one for dealing with drip coffee machines (a helpline that could assist 24/7) but specifically stated, for people that own espresso machines, to call back M-F, during regular office hours. Really?! I was going to stay on the line, simply to complain about no service being available, but after 41 minutes of waiting for an agent to help me, I was disconnected, hearing a message to call back later. Again, REALLY?!!! So, I was irritated and called back. Tonya answered, and listened to my concerns, she tried to trouble shoot the problem, and agreed, that I had likely received a cleaning disk, that was probably meant to be packaged with a European version of the machine. Someone here commenting, had said that they called customer service, and was told that European machines do not have water flowing through the portafilter during the cleaning process, but American models, most certainly should have water flowing through the portafilter during cleaning. So, Tonya said that should would ship an American cleaning disk to me (one with a hole in it), and also consult with her colleagues on Monday (when the espresso experts are there), to make sure that the wrong disk was the problem. I also mentioned how the machine doesn't have water flowing through the brew head very quickly (drops kind of dripping at a very moderate rate, and the suggested grinder setting, being way off, as far as having a decent flow during brewing). She also is going to have an espresso machine specialist call me on Monday, to make sure that all of the problems had been addressed and dealt with properly/thoroughly. I should mention, that during the cleaning cyle, where no water flowed through the portafilter, water did collect in the drip tray. Also, the cleaning tablet did dissolve, but remnants of it remained on the cleaning disk. I asked Tonya if running the machine through the clean cycle twice, with no water flowing through, could possibly damage the machine. She said that the machines are designed to self purge, any time that it needs to be cooled down, and that no damage should have occurred. So, for now, it appears that the problem, was receiving a cleaning disk, that did not have a hole in the center, thus no water could go through. Sorry for the LONG reply, but I hope that it is of some help, to anyone else that is having the same problem, take care.
Many thanks John. I have the American version Breville 870Xl and my disc does not have a hole in it. Will have to call and order one.
@@miguelandjillpeixe1814 As I indicated, I've heard conflicting information, from others online, from Breville's instructions, and even their own Customer Service. Either they shipped the wrong discs, or, they didn't update their instruction manuals/online website. As I stated, I called customer service. They did not have espresso experts working, they are only available M-F during regular working hours. Their knee jerk response, was to think that the discs should have had holes in them, as that's what the instructions, whether in the manual, or online, indicate. However, they weren't sure, were going to document my concerns, contact someone that knows, and get back to me by Monday. Shockingly, they told me that nobody else, as far as they knew, had ever called in with a similar concern/question. I almost find that hard to believe, as I've seen several comments online about people saying that water did not flow through their portafilters during the cleaning cycle either. Again, my and your cleaning discs do NOT have holes in them, so there's no way for water to flow through the filter/disc/tablet and portafilter. If Breville made a change, they should have updated BOTH their instruction manuals, website, and made their staff aware of any such change. If a change was not made, and they shipped defective discs, without holes in them, they should have been aware of that as well. I also find it odd that they have knowledgeable staff available for their other products, but not espresso machines, which are some of their higher end/value products, what's up with that?!!! Breville needs to do better!
@@miguelandjillpeixe1814 I literally just got off the phone with an espresso expert from Breville. She informed me that the Breville Infuser (and several other models including the Barista) SHOULD now have a SOLID cleaning disc, WITHOUT a hole in it. She said that now, the cleaning process is VERY different than it previously was. The new method is to have the cleaning tablet and solution, dissolve and backflow through the machine, and distribute the cleaning solution into the DRIP TRAY and NOT come out of the portafilter, at all. So, there is no problem with either the machine, or the cleaning disc, they are operating as they are now supposed to.
I asked why Breville hadn't made any change to their instruction manuals, online tutorials, or even their website, or any other communication, to inform their customers of the rather significant change. She said that the new procedure has only been around for the last few months, that they are aware of it, and are getting around to making the necessary changes. I asked why they don't take about 5 minutes and get their I-T staff on it, thereby, at least making a change to the instructions on their website, as well as putting this new information into their FAQ area of their website.
She got rather defensive, stating how it was a comprehensive change that takes time, and again, they are aware of, and getting around to it. I reminded her, that it's the manufacturer's responsibility to inform and educate their customers, and not the other way around, and that Breville really dropped the ball by not making basic informational changes (via their website instructions, FAQ sections) at the very least. I informed her that there were many people experiencing this same issue, being told by their instruction manual, website and tutorials one thing, when it now should actually be done differently, at least as to where the significant amount of water is to flow during the cleaning process. I also told her, that as a result of this, there was a lot of misinformation being suggested online, as how to correct the "problem", that actually doesn't exist. Also, there have been reports online regarding various and similar issues that people have been having with their products, for years.
I reminded her that the only problem, was on Breville's end, by making significant changes to their instructions without informing their customers from the beginning, BEORE they ship such products, so, in that regard, they really dropped the ball. She went on to saying how the internet was a "rabbit hole" where there's lots of misinformation, to which I agreed. But with all the information that's on it, both good and bad, Breville hadn't effectively done anything, either proactive, or even reactive, to correct the misinformation, that they themselves, were responsible for causing.
Further, I also informed her, that when I called their customer service number for assistance, virtually all of their other products have assistance 24/7, but specifically state that assistance for their espresso machines, are only available M - F, during regular office hours. Now when I called the number anyway, on a Saturday, mid-afternoon, after being on the line for 42 minutes waiting, I was disconnected. I called back in, got through to customer service, and the lady there was actually very willing to assist me. She admitted that she didn't know all that much about espresso machines, had not ever heard anything about the issues that I brought up, but would do her best to help me. She took down the information/concerns, and passed it along to the espresso team, which got back to me today, Monday morning, which I do appreciate. When I got the call today, I informed their representative that it's very bad form, bad for business actually, to not only NOT have the proper and RELEVANT information available, at least online, but also, of all their various products that they produce and sell, why would they not also 24/7 customer service, for their customers that are on average, spending a LOT more than the average customer, as espresso machines are one of their higher end products. She had no decent answer for that, other than to again say that they are working on making the informational changes, to update the procedure/expectations, for how the cleaning process should now work. Again, the lady that helped me initially at customer service, Tonya, was great, the lady that called me back today (I forgot to ask her name), has a lot to say, did call me back in a timely manner, but as far as effectively responding to customer concerns, just doesn't get it. Hopefully that changes soon, take care.
@@johnlantz3771 Hi all - I don´t understand all your comments. We are having the same problems as all in this thread, and do not really understand the solution to the problem. Is there not one of you who, in point form, can describe the solution to cleaning this machine (we have a new one and it is hopefully an EU version, we live in Denmark) Right now we have put the tablet in the rubber disc that came with the maschine, and the needle goes completely to the bottom - by the way We run the cleaning program as described.
Thanks!! Always refer back to this video when it's cleaning time :)
Thank you, although I had done mine a few time I completely forgot how to start the machines cleaning process.
Nice video.
Thank u great video, but I have a question.
When making a cup of espresso the pressure doesn’t reach the espresso range,any idea how I can solve this problem?
Thank you
Thank you very much and big help hi from Albania
Hi. I did everything as you did but my sage barista express didn’t throw the water out during the cleaning. After 5 min I did heard the beeps though. Is it everything alright?
What people i think dont understand is water is not suppose to drop down, its called a back wash descale hence the rubber disc, no water is supposed to escape…
Great video. Use it everytime the clean me light illuminates. Cheers.
Thank you, sir!
Is that right that the new version won’t let the water come out. Rather flow back into the backside of the tray
Great video! So helpful saved me loads of time looking through manual. :-) have you had any experience of using the sage descaler on this coffee machine?
Thank you. If using water from a hard water area is there additional cleaning required?
I've jjust done my first cleaning with the tablet (after around 2 months of use) and noticed that the pressure does not max out. Any ideas why? Please note that I've newer model, so there should be no water coming out and the pressure should be maximum (I assume?).
so more efficcent than reading! Thank you
Glad you think so!
Thanks for a helpful video. Just one question: I actually got rid of the one-cup filter for the reason that I couldn't see a scenario when I'd use it. How problematic would it be to use the rubber filter and tablet in the double filter?
Thanks a lot. Just going to clean my machine. Do you recommend any specific water filter cartridge ?
What about the inside of the machine? I used to put a descaler in the water tank for a Tassimo machine. Does this not follow the same concept? Surely, there would be build up of coffee throughout the pipes inside etc
Sorry I don’t understand how does water come down through the cleaning rubber disc ? Shouldn’t it be cleaning the system inside the machine rather than coming out?
Cheers...had it years and done this loads but every tine I forget the button sequence
Lol my disc had no holes in it and I was confused on how tf it would work, but figured since everyone’s works on all the videos it’ll work somehow... Water didn’t come through, it stopped the machine. I take off the portafilter to check it and it like exploded on me
Don’t mind me, just back here for the 5th time watching this video to remind me how to clean it.. 🤣👏🏽
Very clear video Thank you very much
Hi
My cleaning disc has no holes at all. When I start the cleaning process the pressure is going to the top and no water is going through the portafilter at all. Any clue what might be wrong? I’ll add that I went through exactly the same steps as you’ve instructed. Should the cleaning disc have some holes in it??
My BE (Nov 2019) cleaning cycle takes 5 mins 20 sec, just an FYI for anyone who refers to this helpful vid regularly like i do.
Please answer my question; What is tablet should be used and where should buy?
I just ran the cleaning cycle and no water came out, any reason why this would happen? The portafilter had the disolved tablet in it, looks like water isn't passing through
Thanks for this, visit every few months to remind myself haha. Having an issue this time round, starting the cleaning cycle with the tablet, but not much water is coming out. Its working as making noise, but doesn't seem to be coming out much. Any tips?
Have you got the new style machine with a different cleaning cycle? Please check the other popular comments here and might make more sense to you. Also, if you think the group head and porta filters are clogged then I just dissolve a cleaning tablet in a small bowl and soak the group head, porta filter etc in there over night. Hope this helps!
Thank you very much!!!
So simple and useful.
Alex
How often do you need to clean cycle? Or do you have to wait for the machine to indicate it.
This is odd but its called a back flush for reason... The water shouldn't go down the disc creates a pressure and it goes up and cleans the filters. Otherwise, if it goes down the into the cup, what exactly does it clean?
I did exactly this but the water didnt run through the coffee portafilter spouts?
Hi, I have read so many comments. So now the disc is normal with no holes in it? And you just put the cleaning tablet in the disc and in the portfilter and no water coming out but only dissolve the tablet through the portfilter?
I hope you can help me . Thank you.
Hello ;
when flashing "clean me" light , As shown in the video I used the cleaning tablet with blind rubber, then I pushed the buttons (1+2 cup + power ) together to start the descaling cycle.
The problem is that !.
Although the pressure gauge and pump operation, water did not comes out from portafilter into cup,
There is a blockage? or what did I do wrong?
Thank you
+Ferhat Kara Hi, Ferhat. I am a fellow Breville espresso machine user. My model is the Breville Infuser, which I think has something in common with the Barista Express. As you'll see in John Lantz's comment with this video, your machine is working fine. They updated the blind rubber disc, so that instead of the water coming from the portafilter into your container, it will disperse into the drip tray. They didn't update the instruction manual or instruction videos on their end.
Why have a container when the drip tray is sufficient to gather that much water?
When I first got the machine I could texture milk perfectly but this last week I have been getting little to no froth. Any ideas? I have had the machine about 1 month. Thanks.
Have you tried descaling the machine and making sure you draw plenty from the steam wand? I've another video on descaling :-)
Thank you!!!
Would you say you need the rubber cleaning disc I bought mine from eBay but it never came with one ? Thanks for the video 👍
I would say so for best long lasting results!
Turns out I did have one all along. Thanks for the video big help! 👍
my machine is stuck on clean me mode, and when I press 1, 2 shot button with power button but it is not starting the cleaning process. It stays quite. please advise
So for the water filter there is a white long attachment they seem expensive what do you use for that ?
When the rubber pad is in the sieve, the liquid does not run through the portafilter, but through the flushing line into the catchment. In the video, the cleaning fluid runs into a bowl. Either the rubber pad is missing or it is defective.
Or you have a more up to date version of the machine and that's what happens :-) See the top comments on this video for more details.
Hi,
I didn't have any tablets in the box and have ordered some that will arrive in a couple of days. Am I still able to use it to make coffee?
You sure can - only needs doing every so often :-)
The best cleaning movie
where do i get the rubber clean disk
hello, I have the same machine and now I had to do the cleaning process. I did everything the same way you did, but no water came out of the screen holder. The water tank was still full after the process. Have you ever had that?
I have the same problem. Did you find a solution? Should the cleaning disk have a hole in it?
Jonas
I have contacted the Sage customer service with this issue. They will now clarify this with the manufacturer in Australia and then let me know. I will comment the answer from Sage here as soon as I have it.
@@alexandermuller6087 i have googled online - and it seems that other/some discs have a hole in the centre. Mine doesn't, I assume yours doesn't too. Wondering, if it is a quality control problem. Making a hole in the disc would be easy. Please keep us updated. Thanks!
Ray Banson we have the same problem but after reading the breville support page, i think its a normal process. Here is the link www.brevilleusasupport.com/bes860xl/use/care/
I called customer service yesterday and they told me that the new machines in Europe had been converted so that nothing would go through anymore. This would be more effective for cleaning. However, the cleaning cycle should be carried out 2-3 times until the tablet is dissolved. In Australia, on the other hand, water has to run out.
skip to 1:35 for the actual button pressing procedure to get it to go into the mode (I always forget as the clean me doesnt come up for months at a time for me)
Se la pasticca va nel filtro quando si avvia la macchina l' acqua passa nel filtro ed esce nella vaschetta. Quindi alla fine cosa ha pulito?
Do these machines require any daily cleaning? Or just keep using? I was just wondering if I needed to clean where the coffee is dispensed?
Not really for me, as I do a set amount grind first (push in and release) and then do a manual one after to get the exact amount of coffee. That way there is not spill over of coffee grinds onto the tray and nothing to clean up. Lots of people just do one big grind and there is spillage once they tamper down. Also, remember to wash out the bottom tray bits once a week with soap and water in the sink to keep it fresh.
gordi555 Thank you for your response, really helpful. Do you clean the tubes that the fresh coffee pours out of? Or is this done when you use the cleaning tablets?
@@nathanprice2323 This is done in the descaling process, see my other video for that :-)
gordi555 ahhh brilliant, thank you for your help.
Not sure if I'm doing something wrong but the rubber thing completely blocks water going through the portafilter.
You're all good! You have the updated machine version and this is normal for your model :-) Sage didn't bother to update their manual :0)
Another panic here also, maxed out pressure and no water through portafilter. I though there was something wrong. I now have to try again as I stopped it before completion. Where does the dirty water go if not through the portafilter?
I'm pretty certain this travels to the drip tray as the other water does when you switch the machine off.
gordi555 It does. Pushes back through the system into the tray. Panic over.
How do u clean the smaller machine ?
Ragazzi ho un serio problema,ho comprato questa macchinetta (la versione senza macinino) e tutto funziona come dovrebbe tranne la cosa più IMPORTANTE,il caffè esce annacquato,io credo sia “colpa” del macinacaffè (de longhi) che non fa bene il suo lavoro rendendo troppo spesso e grosso il risultato finale, allora ho pensato di comprare un caffe già macinato in polvere così da non avere problemi con la macinatura... COSA MI CONSIGLIATE?
So this cleaning process will only clean that handle ? Obviously the water does not pass through the machine itself ?
My cleaning disc did NOT have a hole in it. No water came through the portafilter, and water collected by the machine backflowing, into the drip tray during the cleaning cycle. At this moment, I do NOT know if they machine is operating properly, or, if they shipped the wrong cleaning disc. I'll know by Monday, when Breville gets back to me with an answer. Either they shipped the wrong cleaning disc, or, they forgot to update their instruction manual and website. Either way, they dropped the ball.
They have changed/ improved cleaning procedure. Everything is ok. See my comment from today.
When I start mine no water comes out at all?
We have followed these instructions and the water is sealed in so obviously can’t get out, I don’t understand how your water is getting through the rubber seal?
It would appear you have the updated model - nothing to worry about. You're are doing it correctly.
Hallo Germany, vermutlich ist dieses Video nicht für alle Sage Batista Express Benutzer geeignet :D
Ich bin mit der Anleitung verrückt geworden und habe an meinem Verstand gezweifelt. Kurz: bei mir kommt kein Wasser aus dem Siebträger. Aber das soll auch so sein! man möge berücksichtigen, dass die Gummierung kein Loch hat und somit verhindern soll, dass Wasser durchkommt. Die Maschine wird dennoch gespült, aber im Inneren. Das Wasser läuft unten in den Auffangbehälter der Maschine. Also alles gut.
How the water pass from black rubber, I tried but no water pass is there hole on black rubber
That sounds like a good blockage. Try using the sachets you pour into the tank and doing that method. It should be explained in the booklet.
Mine is the same. I cant get any water through it
Sage has changed / improved the cleaning procedure. Everything is ok. See my comment from today.
Do you reckon you could use an alternative to the cleaning disc, I’m all out
Not quite sure sorry, but the cheaper tablets in the description are very low priced!
Can't put the filter in do you you need it
did u know how meny cops of coffee did u get before clean me light start flashing?
A lot, I bought the machine in December, it started showing the Clean me sign yesterday and I cleaned it today though no water came out. I make at least 2 coffees a day and when I have guests more. So I'd say for me at least 300 shots.
Valère nice. Tnx for the quick answer and enjoy ur daily coffees 😁
Do you use signal wall or double wall basket?
I cheat most times, I go double wall baby :-D
hi, can someone tell me if i need to use the preassurised or non preassurised filter basket? for some reason it does not say in the manual, and i can not clearly see it in the video. thanks in advance
Any will work :0)
Cheers fella!
Thank you
Cheers! Great video
Thank you! Cheers!
Great ''CLEAN'' review! Thanks :)
Thanks Dan :-)
How often do you clean it if your having 3 cups a day?
The clean me button will flash when it needs doing.
Top...gonna try this now
My pressure gauge went up to full, yours stays in the middle. Strange but it worked and thank you.
I followed the instructions exactly but there is no water coming through into the container. Anyone else is having the same issues? I tried it twice. Thank you
Mine is the same, we have a newer model so the water will have gone into the drip tray rather than coming out the usual way. The water washes through the machine.
Well helpful cheers
mine never has water flow out of the portafilter during cleaning. no clue why lol
Does it still clean? Mine does the same
I've dont this but the water isn't coming out. What's happening?
Does no water come out when trying to make coffee also? Sounds like there is a scale blockage - I've just done a descaling video and this has happened to me before. Start to do a descale but leave the descaling solution 'in the machine' and flush out after about 12 hours.
@@gordi555 I have the same problem. Water isn't coming out when trying to clean the machine. However the machine works perfectly and there is no blockage.
Sage has changed / improved the cleaning procedure. Everything is ok. See my comment from today.
When I do this the water never comes out ? Anyone else have a similar experience ?
When i do this no water comes out even though its full up.. Anyone know why?
I think on the newer versions the water dispenses into the drip tray below. I thought I was doing it wrong at first but perfectly normal :)
Mine did not do this, no water came out 🧐
Dual wall pressurized
Hmm... Mine doesn't extract water or do much with them filters. Grrr
There should be no liquid coming out, it all gets sucked back into the drip tray. You have a faulty rubber disc!
Depends on the version of the machine I believe.
You can get the tablet for 10 pc for 1.4 usd
I dont have these tablets
This is quite misleading. On new models the water should not come out. It circulates around the machine. I have wasted three tablets now trying to follow this. Grrr
Correct at the time of publication :-) I'll try and do an updated video soon when I get the latest model. Lots of comments in this video should help people with the latest model.
Did the same!!
No water comes out in ours.
You've got the new and improved version then :-) Think they started making these around 1 year ago.
What if no water comes out? 😅😅😅
Then you have the new and improved version ;-)
Why bother with the container, it is a drip tray that holds nearly 1lt
These are out of date. It backflushes to actually clean the machine. Nothing should come out the spouts.
1:17
I do everything as you shown in their video but the water never comes out of the ports filter and the water pressure goes full maximum like the disc prevents the water from coming out. I’m concerned this disc is going to cause damage to my machine like where is all that water going then?
Same here. No water comes out apart from a tiny drop. Also, I have 2 x single cup filters (one has a cup symbol on the back of it, the other doesn't) - how do I know which one to use? One is slightly bigger than the other. I also have 2 x cup filters - again, one of them has a cup symbol (x 2) on the back and the other doesn't.
When I do this and I followed this video no water comes out of the portafilter. The pressure needle is always on max too. What am I doing wrong?
They changed the procedure - water flows from the bottom into the bottom container.
@@michallasan3695 thank you for the info did they post something online about it?
@@iwillslapyourfacenow I do not know, but the current manual does not mention that water should go through the portafilter: www.breville.com/content/dam/breville/au/assets/miscellaneous/instruction-manual/espresso/BES870-instruction-manual.pdf . There is a lot of fuss in this comment section about the new version of the machine which does not let water through the portafilter, but instead, it all goes into the machine to clean it.