*VASAviation's opinion* It's mandatory to stress that 90% of these traffics were coming inbound Cali from Bogota where they had been holding and finally ended up diverting due to poor weather there. Apparently all those airplanes had Cali as their alternate airport and they all were instructed to proceed seeing that weather was not going to improve any time soon. In my opinion 1- the sequence from Bogota to Cali was very bad organized and many airplanes ended up reaching MANGA at almost the same time with no functional space for Cali ATC to play with them and build an arrival sequence. 2- Cali airspace is really complicated and no vectors can be given having to clear every single aircraft to a published procedure (either arrival STAR or approach). This makes the task difficult for the controller who has limited tools to organize and build the approach sequences. Way more difficult than vectoring the sequence having the opportunity to build it manually creating a queue for the localizer. 3- One controller seems not to be enough for this huge airspace and this massive shower of arrivals. Maybe a split into two sectors (higher and lower) would have helped decreasing the workload of the lady approacher. 4- Language barrier made it all the even more difficult. The lady starts getting stressed and the situation definitely surpasses her. 5- Some pilots started to become a little impatient asking for their EAT knowing that the ATC was extremely busy at that time. That definitely got her more nervous. Leave your opinions here!
Doesn't Heathrow (other busy locations may do it too but..) seperate their 3D airspace the same as they do their 2D airspace? With the benefit of hindsight (and UA-cam armchart expertise), creating and additional approch aerodrome /holding pattern may have helped here.. Approch - 20k feet holding --> Final approch
Dunno about structure of airspace over Cali, but! If u don't have any space to deal with traffic or/and if there are too many airplanes under your control, you may close your air space. The adjacent ATC unit must help and keep airplanes until situation get easier. That's how it works. Obviously, controller was not ready for such traffic flow. She should lower airplanes faster. Not one flight level by one. Use vertical speed, give instructions to maintain same rate of descent and get planes low.
Wow the other pilots helping Lufthansa and also translating back to spanish for the controller is super nice in a stressful situation like this. Also the offer to give priority to them is really cool!!!
@@sugarhoneyicedtea5872 she does, but she was stressed to her limits, you can hear that. Maybe someone shouldn't judge too early, specially when English ain't her first language obviously. Yes it was very dangerous, but she tried her best, pretty sure about that.
@@Rob2 That's a good point. I know a fair amount of Spanish, not fluent, but when I need to speak it I can't just switch back and forth. I really have to focus.
R Johnson well not necessarily - I remember another vasa recording, with one aircraft in emergency and another pilot complained for the runway closure “dammit”. It’s down to the individual
AVIA09209 such a wise guy! "Give priority to that Lufthansa (...), he can't understand you and isn't familiar with the airport and doesn't know what to do", kudos!
He wasn't being a wise guy, he was genuinely concerned for his German colleagues, undoubtedly having been in a similar situation himself at some point. He knew how stressful things were in the LH cockpit, and he wanted to offer what assistance he could. Truly an honorable act.
@@pirahna432 Communication issues abound. I think "wise guy" here is meant as "guy showing or having wisdom" rather than "being an asshole" which is what it usually means in western countries. I think we're all agreed that the Avianca pilots were great here.
Is too easy to Monday night quarterback this ATC concerning English proficiency. When confronted with stress speaking in your native language becomes a default response. Not this ATC could not speak and understand English. I got into a heated argument on a busy highway in Kuwait. The other driver was yelling at me in Arabic. I was telling in English. We other understood each other and the other driver could speak English fluently and my Arabic at conversational level. We just responded to our stressed induced default of our native languages. Happens....all unpredictable "X" Factor.
@@byronharano2391not really. Where does this happen? I live in America, where many speak a native language that is not English, and this is never a problem there.
Hi , I am an ATC working at Dubai Intl approach, and have to say once I heard this: No one more to blame than the watch supervisor of this shift, the weather at Bogota didn’t appear just in a sudden, he’s the one should be monitoring the weather at BOG and prepare for what was coming to his crew. On the contrary, he let this poor girl battle totally unprepared and with a level 2 aviation English for so much time. Unbelievable!!!!!!
Exactly, this is completely unacceptabkle for an international airport - as is the Spanish language on the radio. If I was to decide i'd stop LH flights to destinations like this. This is a real safety issue.
Can only imagine how stressful it must've been for the LH pilots, hearing only gibberish missing out on a ton of SA regarding the location of other planes and holds. The flood of comms and the ATC taking her time acknowledgeing the lack of MANGA wp... They were basically flying blind in a swarm of planes helped by TCAS... Props to other pilots for trying to help. Why didn't they rush some help for the ATC as soon as the other airport directed that many planes towards Cali? She was clearly overwhelmed and did her best.
I see a multitude of issues here: 1. Controller was clearly overloaded. Working more planes than she had the capacity to handle. 2. Language barriers. Spanish is the primary language in that area, however English is the international language used in aviation. I suspect the controller wasn’t as well versed as she should of been in the English language to prepare her for dealing with foreign pilots who would likely use English over Spanish to communicate. 3. She missed several call from DHL. Thankfully the other pilots were aware of this and attempted to relay these messages to the ATC controller. They also picked up on the fact the pilot may of not been familiar with the area, and request he be allowed in first. This was a beautiful example of professionalism between the pilots in the air working together.
Yes agree, by not speaking in English it compounded the situation because pilots who don't speak Spanish will not know what is happening with the aircraft around them.
What a cluster. I speak a little Spanish, and while I could understand what a few of the pilots were saying, ATC was basically impossible for me to understand. ATC apparently couldn't understand what Lufthansa said in English, so it's just a disaster waiting to happen.
I speak English and Spanish, but I couldn't understand what she was saying for the Colombians or the Germans. She was speaking fast and mixing up her words.
I speak english and spanish fluently and I've flown into Cali several times. Most of the time I've been able to clearly understand what the ATC has said in either spanish or english, even though my spanish dialect is mexican since that's where I learned spanish. However, I found her difficult to understand and it was pretty clear she wasn't comfortably fluent enough in English to be the controller is this situation. These types of situations are exactly why only one language should be spoken by commercial pilots and ATCs. This would have likely been a clusterfuck anyways, but the language barrier made it an incredibly dangerous clusterfuck.
Excellent work from avianca pilot stressing to atc that Lufthansa pilot was in unfamiliar territory and struggling to understand the heavily accented ATC instructions. Very good attitude to have towards fellow pilots 👌
It could be that she's ignoring them, or it could be that she's simply overwhelmed and can't handle speaking a second language while directing a sudden influx of airplanes. That's too many planes for one controller.
It is very often done by controllers from south-west countries. Sometimes you should call them multiple times even when it is clear that they hear you...
Standby was given often as a response, but not always. Numerous planes were trying to get further instructions at the same time. I think it would have been wise to issue blanket instructions on the radio informing all planes in the area of the plan in place to handle this spike in traffic, where the holding patterns were likely to be so they can all prepare and understand the situation that ATC are trying to deal with.
Freighter not in all countries as far as i know here in Chile the controllers have a very good english and the y never have problems with english speaking traffic
It's understandable that there was a lot going on and ATC might not have been used to that much traffic at once (the poor sequencing and complex airspace did not help). However, it is clear that she was overwhelmed with the amount of airplanes. In my opinion it was her responsibility to realize it was too much for her to handle safely and should have asked for help. Poor judgment of the situation and her capabilities by the controller, which resulted in a very dangerous situation.
Fsx Profis Well said, I constantly advised my fellow workers that it was not a sign of weakness to ask for help, but a sign of maturity and professionalism. Get the flights down safely, then we can discuss the matter, perhaps come up with better ideas.
Did she have time to realize that she was overload? It’s unusual situation for this controller and she did everything that she could. Bad organization. Where was supervisor?
When the aviation community helps each other out it is heartwarming. That poor ATC controller was overwhelmed, pilots want to land their planes safely, and to see their fellow aviators do the same..helping each out of difficulty is what comms exist for. Well done.
At 23,000 feet with altimeter 29.92 inHg and temperature 20C, at MSL, 200 KIAS would be 317 TAS. If the calculator I used is to be believed. So he's probably close to his minimum clean speed.
this idea of using local languages at major airports with flights from around the world isnt a good idea at all!!! International aviation bodies should change this!
The issue is that the controller is able to speak in their native tongue much more quickly and efficiently. English is the ICAO standard but when the majority of planes speak Spanish wouldn't it make sense for the controller to speak Spanish for the planes that understand it and only switch to English for the planes that require it? Especially in the high workload environment it would be much more difficult for the controller to speak in English for all planes. It was quite obvious that the controller wasn't 100% fluent in English, which she probably did not have to practice often for a more local airport like Cali, so imagine what would happen if she had to speak English for all planes! I'm not saying that it's not her fault in at least some aspect, all IK'm saying is that there is a reason for not speaking in English all the time.
@@computercraze7201 I understand what youre saying but simetimes i think if youre going to decide to venture into this aviation stuff which can easily end up peoples lives because of small things like not speaking english, it should be your obligation to learn how to speak fluent english and not risk peoples lives because of such simple things
I'm a controller in the U.S. (enroute) and disagree this was anywhere near "chaos," nor was the Lufthansa situation a "serious close call." The ICAO ATC system (followed in 99% of the world including Columbia) is designed for frequency congestion, misheard communications, language barriers etc, basically everything you see here. This kind of arrival holding setup is actually low workload for a controller (despite looking "chaotic" on radar) because she's using a mix of procedural (non-radar) control and only scanning the radar for holding pattern spillouts (like the Lufthansa she quickly detects) and altitude reports. She's got everyone altitude separated, everyone on published routes and pretty soon established in published and procedurally separated holding patterns. Her only workload is answering the radio and clearing in the bottom of the arrival stack one-by-one. No hurries. That's why she's not flustered, tells people good evening and to "go ahead", describes at length what's going on, etc. It's because everybody's separated*. *Yes except for the Lufthansa, who she clearly thought had holding instructions at MANGA (as she described later). The video starts after the Lufthansa had checked in and presumably been given the hold instructions or not, so we don't know who's to blame here. If they had held at MANGA, everybody in the sector would have been properly separated. Okay, so they weren't, mistakes happen (her's or the pilot's) and that's why there are about seven layers of redundancy that all have to fail. Here the controller's radar scan caught the lack of Lufthansa's hold and quickly established separation (by the way, 5-6 miles is not at all "close" when aircraft on on different routes -- we routinely run them 3-5 miles apart). Unfortunately, routine incidents like this sometimes get leaked, and the non-ATC-understanding press and public make a big deal out of it because it sounds dramatic especially when routine situations like this don't get leaked much. Just my informed opinion (27 years in the FAA).
@Stefano Dias- I agree. The language barrier is like one reason she did "not hear" comms from the Lufthansa flight. Potentially dangerous, but I've seen worse. She was obviously effective in reducing the stack.
kewkabe, what is your opinion on ATC speaking local language with international traffic? Doesn't that affect the situational awareness of everyone that does not speak the local language (spanish in this case)?
Condensing the Tenerife airport disaster, the largest disaster in aviation history, the investigation of the accident concluded the importance of using standardized phraseology in radio communications. You cannot have standardize phraseology if everyone does not use the same language. In many instances there is no direct translation between languages. The International Civil Aviation Organization decreed that from January 1, 2008 all air traffic controllers and flight crew members engaged in or in contact with international flights must be proficient in the English language as a general spoken medium and not simply have a proficiency in standard ICAO radio phraseology. It goes on to state that those who do not have proficiency must acquire it by that date or be removed from international flight routes. That decree also goes on to explain in detail how air traffic controller‘s are certified to that respect. In other words, it's very specific. That said....ATC's SOP in this airspace is much less than desired and I am sure this incident will be further looked into. Lufthansa is a quality carrier and they expect as much from ATC so I am quite sure their people will get to the bottom of this through the proper channels.
i dont really see a problem in using Spanish if that´s the language of the pilots as well, however she clearly failed to switch to English when it was required.
@223 Remington if both are talking English despite having Spanish as Native language, other international pilots can understand what they are saying and also can avoid such situations (pilot from Lufthansa could hear that Avianca is on same FL). Furthermore, it gives practice and you can improve over time. I am quadri-lingual and I find it better to keep speaking one language than switching within seconds in a stressful situation. You need more time to find your words if you are switching from your native language.
All European countries now use only English in ATC communication - with exception of France, Spain and Russia. But even Spain is now trying hard to switch to English. So German ATC in Frankfurt speaks English with German pilots, or here in Prague, local ATC speaks only English with Czech pilots. Sometimes it is real struggle due to all different accents, but it works in the end, despite very congested airspace here in central Europe.
@Parallax There is a video from Warsaw somewhere on this channel. The atc guy switches smoothly and seemlessly between polish and english and everybody is fine. I agree that a ATC person in "danger" of meeting international traffic should ALSO speak english. I think nobody disagrees that this here was a good example of how not to do things. But every local airport in the world only handling things in english is unrealistic and unnecessary.
Great upload, as usual. Thank you! Wow...what a total mess!! It’s plain dangerous to not use English in busy airspace like that with international arrivals. The female controller’s English is simply inadequate and her instructions are unclear. It’s a set-up for disaster (in addition to being task-saturated). Scary!!
In South America Spanish is the main language. Using English instead would make it more dangerous since the majority of Latinamerican pilots would not understand.
@@thomasdahl3083 Even so, I thought it was decided worldwide that English was to be used as the main language in aviation, with a few changes to words like nine and five, so inadequate proficiency in English should not be allowed in my opinion. Correct me if I'm wrong though.
Max Verbruggen Spanish, French, Chinese (Mandarin), Russian & Arabic are official ICAO languages, therefore the ATC controller does not have to speak English. Although it would be a lot easier to handle international traffic that way... pilots flying to Latin American countries should also know basic Spanish aviation phrases... it’s not that hard tbh. Although English is the most popular language worldwide the importance of other ICAO languages is rising worldwide (especially Spanish). The world is becoming more multilingual each and every day...maybe a pilot has to know more than just English in a couple of years...
@@marclp2612 good to know, thanks for the info! I would still imagine having one worldwide language would be easiest to manage, instead of knowing phraseology in 6 different languages. Maybe I'm just old fashioned.
Max Verbruggen No, I totally agree but I guess that’s just how it is in some countries... especially in China or Russia some ATC controllers don’t even know basic Aviation phrases in English. I guess it has something to do with politics (patriotism/nationalism etc) and the national school system, so that‘s why there‘s more than one official ICAO language.
@@HeaanLasai Exactly. It's insane to speak in your local language when you have non-speakers on the frequency. They will not understand anything that is said. This should be illegal.
Wow. Thank you for uploading. That communication was scary. And though I'm not a pilot and not familiar with aviation I have the feeling that situation was dangerous. It was nice to hear that pilots tried to help.
hey there, im from colombia. good vid as always, thx for posting this. the news here have manipulated the information and haven´t even post a realible video. your vid helps a lot with understanding the situation.
Jorge is it common to see deaths in local ATC zones over language issues? German is not like Spanish in many respects and the Germans want to speak English which is another issue entirely.
River H that's the last thing they need. NY controllers are generally examples of how not to do it. Too much slang, too much attitude, too much variation in practice
What a serious cluster fuck. I can't imagine the kind of stress and pressure approach was under. Props to pilots who were fluent in Spanish that were doing their best to help out LH.
Never good when the pilots are telling the controllers how they should be conducting their business, as is the case with the pilots saying that the controller should be helping out the Lufthansa, who is obviously confused as to where to go and what to do.
Even worst that she tired to make excuses for not talking to them. English is the language of aviation and the tower should have had someone there who is proficient in it. You know you have problems when other pilots have to do their job for them. This was a very very dangerous situation.
@@tomasgomez3465 So maybe realizing that there are too many diversions coming in and asking for additional ATC to help or to close the approach for further arrivals would have helped here. Not even talking about the language barrier - if the Lufthansa could understand that there are others cleared for holding over MANGA they could've start looking for it and proactively tell ATC that it could not be found. But with all that Spanish you cannot tell which one of the words is the waypoint if you don't speak that language.
Just a note with the audio - depending on where the receiver is as well as other aircraft transmitting what comes across clear to us may well be a blocked transmission for the other guy. It seems like she ignores some aircraft but they may well be being blocked but we can't hear it. Sounds like all crews handled this shitshow well and everyone was looking out for each other.
Two things, the Oceanair flight was the Avianca Brazil one, and again, as a Brazilian/South American those lack of English skills from ATCs terrifies me the hell!! Flying through South America sometimes can be painful because of communication. And communication can lead to serious problems for pilots!
Wow, that was a really bad performance by the controller. She definitely should take another 1-2 year training courses or otherwise be fired. It's unbelievable that she 1. ignored the Lufthansa aircraft and then didn't realize that there's another aircraft on the same altitude. Her English was as bad as her commands. Someone with such a bad English could never become an ATC in Germany. Those pilots react really professional and nice.
iJumpster Exactly because she was clearly unable to control those airplanes but I know that this job is really stressful and difficult. The pilots did a good job!
Avianca crew has figured it out and provided solution! Give priority to the airplane unfamiliar with the area/airspace and doesn't speak the native language! That resolves the issues way quicker than anything else!
English should be the standard and only language for COMERCIAL aviation, lack of situational awareness and understanding is very clear in this case, making an already stressful situation a potential safety issue, even leading to an accident.
You are right. Only english should be used to speak to ATC. Proper spelling must also be adhered to. By the way, this is the proper way to spell COMMERCIAL.
This is what we call, "getting snowed under ", one step before losing the picture. We do not know what coordination or planning was done between Bogota and Cali. When the controller knew of the inbound diverts, a plan should have been made. For example, Send 7 to TULUA VOR, and hold. 3 routed via the MANGA 1 arrival to intercept the arc for Rwy 01 ILS Appch. 3 sent to the hold over CLO. (13 aircraft inbound at the start). Radar was operational, could have been used for vectoring. What is their fuel status at present? As we heard the pilots requesting an EAT time, they were getting concerned, pilots like to have this info ASAP. The controller was behind the power curve. Communicating and working out this situation, was now beyond the controllers capabilities.
Vectoring is unavailable in Cali airspace. You need to follow the routes quite precisely. Sure you could hold anywhere at FL230 when the mountain reach only to 18000, but it's not operationally safer. It made quite sense to stack the aircrafts atop each other, it would just have been better if they held most of them further away and sent them inbound at reduced pace.
Big props to OceanAir 852 & AVA9209 trying to help, but clearly from the comms, either she's : under stress or didn't want to speak to the lufty or couldn't understand each others English. But well done to the ATC guy for steeping in.
thank you for posting ATC from Colombia. great video and very appropriate remarks on your side. I always thought there was probably chaos going on in the air whenever Bogotá or the other high altitude cities have bad weather and the language barrier was bound to be an issue at some point. Keep em coming!
They are running up against established fuel minimums. If Cali can't get them down in time, they have to try to divert to a different airport or declare a PAN PAN PAN fuel emergency. They are trying to avoid creating a fuel emergency. They aren't being selfish.
John Ferguson Of course I know they have some requirements but at 6:00 you can clearly see that they ask their ETA because the others asked too. And this was not very clever. But i mean yes if you only have 40 min of fuel left of course you ask the ETA, that was just at 6:00 too much for only one controller
John Ferguson any pilot who is worth his pay has one ear outside his plane. He would know the sector was up for grabs and only interject when absolutely necessary. He would also know already how much holding fuel he had after already diverting from the primary, and since that would determine how long he would ultimately be able to hold before having to declare a fuel emergency he would consider that time his EFC. he would then keep his mouth shut and let the controller get the sector under control, and then receive the lower priority message and compare that with his number. He would only interrupt the controller if he had not received any EFC AND he was approaching his max time. In my 30 years I've never seen a plane depart a fix because his EFC time was reached. I have held without issuing an EFC time because both the pilot and I knew further clearance would not come. I have asked for and received maximum holding times and then just made that the EFC. I have on far more occasions than I wish to remember issued EFC times and updated (read pushed back) those times repeatedly.
Communication is everything. It was exactly what was not happening and exactly what was needed. Maybe they didn't follow std protocol but things started to improve as soon as those plots made it happen.
Another video (audio) that highlights the need to use English in commercial aviation so everyone can know what is going on. All ATCs should be required to know English well as well as all ATPL holders. And I would say that even for CPL pilot should know English well enough. I do not quite understand why English is not used by default by pilots/ATCs in so many places. It is okay to use local language for general aviation, though even then I prefer English so others know what I am up to.
I do agree with the language being English for ATC. But I also think that pilots, if traveling international. Should know some ATC phraseology in the language of their destination. This old antiquated way of thinking of you should speak the language I speak and I refuse to learn anything else is not helping anybody. We could be safer in the air if we all commit to one language and have something as back-up. Just like all of our aircraft have a back-up for an important system.
@@alexgonzalez4013 this has nothing to do with "you should speak the language i speak". i am german and also think english should be spoken everywhere in commercial aviation. if you want to make everyone speak the same language you will need to agree on one and english just is the most obvious choice. i do like your thought though to know basic phraseology of the destinations language...
Alex Gonzalez if your method was implemented then LHR based BA 777 pilots would need to understand basic ATC in at least 53 languages! Any ATC handling international traffic should be using the standard language, English. All commercial, international pilots know the language so it should always be primary...
Wow incredible what just happened there. First of all it shows again that ATC should speak clearer English and should talk English to all aircraft on frequency. It was also quite nice to see other pilots helping out the lufthansa and even telling the ATC to speak more clear and to give priority to the LH plane since they are unfamiliar and come from far away. Great stuff by all the pilots involves, not so great job by the ATC.
Really interesting situation. The number of aircraft transmitting over each other was pretty scary. I've worked as the net controller on land- and sea-based radio networks and it's super hard to manage the workload when you have operators making their transmissions without ensuring the net is free of radio traffic - it's a really basic thing that is only ever important in a highly stressed environment. It was clear that she was overloaded but frankly, if this is the favoured diversion airfield for Bogota, they should be ready for this kind of situation to occur!
And once again, the ICAO Assembly should legislate that under IFR the only applicable, common language must be English, without any exclusions. It is a serious disadvantage in terms of Situational Awareness (SA) and therefore a potential danger to use Spanish, Russian or Chinese in radio communications with ATC.
To be fair to ATC in Cali I doubt the airport has ever been that busy. The controller might not have been able to get help simply because there is no other frequency available. The Centre in Bogota should have done more to plan the traffic. They just seemed to dump it on all Cali Approach. Very poor teamwork In my opinion.
It always makes me super nervous whenever the plane I’m in gets put in a holding pattern, because I can’t help to think about all the other aircraft that are in the same situation flying all around me.
She doesn't even acknowledge Lufthansa at the end, after she was told that there is a communication issue in Spanish by all other pilots. She should not be working this job. Seriously scary how she is aware Lufthansa doesn't understand her, has no idea where he’s flying and he said he couldn’t find MANGA, but just ignores it
This is the aviation equivalent of a traffic backup on your busiest section of the interstates during rush hour, and the ATC is like a traffic management supervisor who is completely overwhelmed at the moment by what her cameras are telling her. The part that scares me the most is that her command of English in this situation would normally have her pulled from Duty in a lighter traffic situation. Someone please correct me I'm wrong but don't controllers have to be fluent not only in their native language but also in English in order to hold a controller position since the same rule applies for Pilots
Poor communications between Cali ATC and planes have already been involved in a crash. Lessons should have been learnt from that... What a pity this airport has only elvolved with its radar but not ATC procedures. Of course this was a massive and probably unexpected rush for Cali, and as one pilot asked, help should have been given to this poor ATC. At some point, there is a male voice giving instructions to planes, some pilots repeating instructions for other pilots, all that is very confusing. This should be reviewd by Cali authorities for training and improvement purposes.The name of this video is well chosen though.
Hello, this is the situation: the alternate airports from Bogota are Cali and Medellin but in the same time when the Bogota airport was closed the Medellin airport was closed because a fake bomb threat. It's very stranger that LH plane does not has MANGA holding point in their charts.
Andy Taylor The targets were 5 miles apart, on diverging courses, no factor what so ever. And, you can have aircraft at the same altitude in your area of control, as long as you provide separation.
@@toalhitasparabebe www.rcnradio.com/colombia/antioquia/aeropuerto-de-medellin-cerrado-una-hora-tras-amenaza-de-bomba-de-un-hombre it was a single passenger disgusted with the LAN airline.
As a western European it is always insanely baffeling to me that IFR traffic is not controlled in english by default. In Germany VFR traffic is the only traffic that may be controlled in German. For all IFR traffic it is mandatory to control them in English in order to maintain and increase situational awareness for the majority of traffic. DLH is virtually flying blind in this clip. All they have is there PFD, MFD and MCDU; no eyes no ears. Now, to be fair, I don't know this airport but I assume they don't experience that much traffic usually and this shower of planes was massively unexpected for her. Now the tone with which the Avianca guy spoke was harsh but more than understandable. I am a little sorry for her to have her skills talked down this way but the way she reacted to the criticism (by saying Tx were blocked which clearly wasn't true) isn't exactly good either. I'm don't wanna bash on her but I am more than glad and highly appreciate those pilots spoke up and did whatever little they could to be of aid.
Exactly the same thoughts here. When pilots cannot understand 90% of comms, it's incredibly dangerous. Even countries like Japan which are very poor in English generally do a great job at this.
English should be mandatory really, even in South America due to they have to handle international traffic. Clearly she was not up for the job, ATC phraseology has to be very precise for this very specific reason to avoid such incidents. Great work from the other airplanes and the other controller. Well done collab! Great upload as usual mate!
Many flights got diverted to medellin but mostly cali, within 9 mins 15 airplanes were communicating but mostly it points out that lufthansas crew were not understanding the holding area called MANGA, oceanair helped them out too
I get that this was a stressfull situation and that she was probably in over her head - and she did well to first sacrifice the non-safety related features (like telling the pilots to stick it with their ETA requests). But her aviation english needs desperate work. She's hardly readable in spanish, in english it's suuuuper hard to make out anything. Don't blame Lufthansa for getting angry one bit.
Cali Is my hometown , very little room for mistakes here as it’s close to a big hill (west ) a narrow valley and then another huge mountain on the east, I’m glad nothing mayor happened, too much pressure and volume for the atc, but handled it well
The ATC at Cali isnt entirely to blame, the controllers in SKBO shouldnt have sent that massive amount of traffic to SKCL like that considering the airport is in a valley, surrounded by terrain only has one runway.. dont know how was the weather in other airports but perhaps SKCL cant be the only suitable alternate of SKBO... ATC was overwhelmed and clearly did not know how to handle the volume of traffic.
Ruben Villanueva • If I may clarify, this could have been a disaster with large loss of human life. Not sure what you mean by “review” Tenerife, but I can tell you then, I remember it as the worst aviation accident until that time; and it STILL is.
gomphrena Yes, it was the worst of all. I meant, the accident report, did not assign any blame as to the language used, but they did cite incorrect phraseology used by the controller. Main blame was on the KLM pilot, for starting his takeoff without controllers clearance to do so. The tapes, revealed that the KLM copilot and flight engineer, questioned if they had received clearance. But, the Captain continued his flight into disaster.
Ruben Villanueva Yes and I’m really glad the concept of CRM sort of came into being after that; meaning, junior officers would be more inclined to intervene in a rapidly devolving situation.
WOW great airmanship by Avianca! Good job guys for helping lufthansa flying in from far!Shame on that female controller, get a new job and leave ATC role for those who can handle the pressure!
This is the situation where the controller needs to ask for help... Seems like too many unfamiliar pilots stacked too close for one person to direct safely. If I was her I would have told half of them to wait out of the way in a hold and dealt with the other half at least until help could arrive. Maybe the airport could have denied some of the aircraft? Told them to change their alternate due to traffic?
Thing is, was she in a position that even allowed her to call for help with the situation? I mean one controller, were other people in the same room? Did she have a supervisor on shift? Was anyone monitoring her? Was there even time with all the radio calls to the tower, for her to be able to call someone over? Would she have had to phone or go somewhere manually? So many factors in why she might not have called for help in this situation.
Thank the stars for TCAS. Bogota dropped the ball sending all these planes in at once rather than one at a time. Cali is neither used to nor equipped to deal with this many planes at once with just one controller on duty.
i think her english was acceptable,i have heard worse in europe but here i think here language barrier was not the biggest issue but rather the quick diversion.
English, French and Spanish are the official ICAO languages. But English is expected to be spoken everywhere as a common ground. This incident is a great example that the quality of English to be expected is a different topic...
@@MarcQuiclic ROZO and TULUA used to be the two main navigation points leading up to Cali. Played somewhat of a role in the crash of American Airlines Flight 965.
Situations like this are why it's critical that *all* ATCOs be able to speak English fluently... and that they do that when foreign aircraft are on frequency. Having local pilots speak Spanish is fine when only Spanish-speaking pilots are on frequency. But when all of that traffic diverted there, including international carriers, the frequency should have shifted to English only... and should have been manned by a controller capable of controlling the airspace in English. It didn't sound like the controller ever even responded to Lufthansa's repeated statement that they were unable to hold over MANGA... which was also repeated by other pilots to the controller. That's just really not acceptable, regardless of how much traffic is on frequency.
I think procedures should be improved by the Colombian Aviation Organization, because that stressed controllers, pilots and everybody. Also, I think the Lufthansa didn't understand MANGA holding name, but fortunately he found it at the end. About the language, we cant expect pilots to speak Spanish, Portuguese, English, Chinese and 1000 languages.
I never knew that Spanish was used as official language in regions where Spanish is the native language. This makes non-Spanish speakers feel like outsiders literally and unlike regions where English is the only official flight language, non-Spanish speakers cannot overhear potentially conflicting instructions from ATC to other planes.
I’m a civie noobie. I’ve been in many life or death scenarios, fortunately just one person at a time, usually. Going out of control creeps up on you, by the time you realize this, it’s too late to think clearly, unless you have another person available right next to you. After 20 years, I’ve experienced and learned how to deal with 95% of bad situations. Give her time and more training. I hope that Cali increases staff and training.
Rack em and stack em....scary stuff..clearly overwhelmed and needing more controller staffing. understaffed tower and impatient pilots make for a stressful situation. When the pilots started cross talking to assist and walking over the controllers transmissions things got unnerving. This is a particularly scary situation because the English speaking pilots rely on ATC guidance because they have no way of making a "picture" of the airspace by listening to other Spanish speaking aircraft.
It must be very hard to be doing almost all your comms in your native language and then to have one or two calls in English. As usual the other pilots chipped in to help out in a difficult situation. My only real concern was that the English calls from the Oceanair and Lufthansa pilot weren't merely misunderstood, they were totally ignored.
Hombre,en mi humilde opinion,y siendo un inexperto en el tema,todo parece indicar que la controladora tenia todo bajo control,el que estaba desubicado y no sabia que hacer era el piloto de Lufthansa
That is why French air traffic controllers do not have as much of a hard time as they speak French only to Air France pilots. As for other countries, it is all English.
Many times management cut corners because of $, e.g. lowering the minimum requirement for ATCs, only give minimal training, overwork controllers, you name it. I'm not even mentioning corruptions....
I can't but feel frustrated for the ATC. Way too many traffic for just one controller plus the pilots asking her over and over again for their EAT was not helpful at all.
@@ricardomorillo8763 That's not a real excuse for talking on a full frequency with such minor priority requests, knowing that approach is busy with all those diversions anyhow. None of them was short on fuel, that's what contingency is for. Plus, those asking for an ETA are as affected by the diversion as most other in the airspace, so no reason for pushing harder as long as you don't run out of fuel that is.
Oh, my.... total havoc! One ATCO, in charge of the initial approach, the final approach, and two full stacks! Obviously, she is completely on edge, and the pilots keep asking for instructions don't help her, but make things worse, shifting her attention from one place to another.
Although the Lady didn't act very well (she should have asked for help), audio quality is very bad, so when she says in English (at she isn't good at it) it is completely not understandable. But there were a ton of other airplanes also talking in the same time, so she might not have heard the full transmission. Also it probably took sometime for another person to arrive and help her. If she was there alone, she was IN VERY BAD TROUBLE - she'd have to be flawless to maintain everything. What I would change? Well, mandatory English, even on a local Airfield, especially since it is an alternate. Her English is not good enough - but, example from my own country (Poland). Alternate airport of most inbound airplanes is Rzeszów-Jasionka (I forgot the international name, and I have to hurry). There are sometimes problems, when the Warsaw has to close. But there are 2-3 people always at ATC there on the other hand. So a little better than here. Gotta Go
Another important issue is the fuel status of the inbound aircraft. If many of them remained holding at Bogota until at or near minimum fuel for the diversion to Cali, it could have added to the stress on the pilots and might have contributed to the lack of radio discipline. Of course that is just speculation, as no one communicated their fuel status in the clip played in the video.
I am a Spanish native and It was easier for my to understand the Lufthansa pilot speaking English than the Colombian controller. She has a very strong Colombian accent. Of course she was overloaded but English is the international aviation language. All pilots and controllers should speak, and understand English IMHO.
![[REAL ATC] Delta is forced to return after a WINDOW BREAKS APART!](http://i.ytimg.com/vi/msf4iSkPq2Q/mqdefault.jpg)
*VASAviation's opinion*
It's mandatory to stress that 90% of these traffics were coming inbound Cali from Bogota where they had been holding and finally ended up diverting due to poor weather there. Apparently all those airplanes had Cali as their alternate airport and they all were instructed to proceed seeing that weather was not going to improve any time soon. In my opinion
1- the sequence from Bogota to Cali was very bad organized and many airplanes ended up reaching MANGA at almost the same time with no functional space for Cali ATC to play with them and build an arrival sequence.
2- Cali airspace is really complicated and no vectors can be given having to clear every single aircraft to a published procedure (either arrival STAR or approach). This makes the task difficult for the controller who has limited tools to organize and build the approach sequences. Way more difficult than vectoring the sequence having the opportunity to build it manually creating a queue for the localizer.
3- One controller seems not to be enough for this huge airspace and this massive shower of arrivals. Maybe a split into two sectors (higher and lower) would have helped decreasing the workload of the lady approacher.
4- Language barrier made it all the even more difficult. The lady starts getting stressed and the situation definitely surpasses her.
5- Some pilots started to become a little impatient asking for their EAT knowing that the ATC was extremely busy at that time. That definitely got her more nervous.
Leave your opinions here!
Wow what a clusterf... I fully agree with VASAviation's comments especially #3 and 4.
Doesn't Heathrow (other busy locations may do it too but..) seperate their 3D airspace the same as they do their 2D airspace?
With the benefit of hindsight (and UA-cam armchart expertise), creating and additional approch aerodrome /holding pattern may have helped here..
Approch - 20k feet holding -->
Final approch
Dunno about structure of airspace over Cali, but! If u don't have any space to deal with traffic or/and if there are too many airplanes under your control, you may close your air space. The adjacent ATC unit must help and keep airplanes until situation get easier. That's how it works.
Obviously, controller was not ready for such traffic flow. She should lower airplanes faster. Not one flight level by one. Use vertical speed, give instructions to maintain same rate of descent and get planes low.
Why no vectors?
@@kkkennedykk vasavuation number 2 comment. Too complicated airspace, maybe restricted and prohibited areas
Wow the other pilots helping Lufthansa and also translating back to spanish for the controller is super nice in a stressful situation like this.
Also the offer to give priority to them is really cool!!!
VanC\ty they shouldn’t have controllers that don’t understand English
@@sugarhoneyicedtea5872 she does, but she was stressed to her limits, you can hear that.
Maybe someone shouldn't judge too early, specially when English ain't her first language obviously.
Yes it was very dangerous, but she tried her best, pretty sure about that.
That's what you get when talking Spanish all day when it is convenient and using English only when necessary.
@@Rob2 That's a good point. I know a fair amount of Spanish, not fluent, but when I need to speak it I can't just switch back and forth. I really have to focus.
R Johnson well not necessarily - I remember another vasa recording, with one aircraft in emergency and another pilot complained for the runway closure “dammit”. It’s down to the individual
Nice to hear other pilots helping LH.
Yeah, agree
fully agreed. they all seem to help. good airmanship
Absolutely 👍🏻
I also thought it was good when they started trying to help approach controller by suggesting to ask for help, and to prioritize the one lost guy.
At FL200 with 250kts, not time for error
AVIA09209 such a wise guy! "Give priority to that Lufthansa (...), he can't understand you and isn't familiar with the airport and doesn't know what to do", kudos!
What a mess.
Poor him 😂
AVA024 was also on the same wavelength. Seems like Avianca have some good pilots :)
He wasn't being a wise guy, he was genuinely concerned for his German colleagues, undoubtedly having been in a similar situation himself at some point. He knew how stressful things were in the LH cockpit, and he wanted to offer what assistance he could. Truly an honorable act.
@@pirahna432 Communication issues abound. I think "wise guy" here is meant as "guy showing or having wisdom" rather than "being an asshole" which is what it usually means in western countries.
I think we're all agreed that the Avianca pilots were great here.
Props to Avianca crews for doing not only their jobs, but the job of ATC in assisting the Lufthansa flight.
Haven't you got some drumbeats to add somewhere? ;)
Is too easy to Monday night quarterback this ATC concerning English proficiency. When confronted with stress speaking in your native language becomes a default response. Not this ATC could not speak and understand English. I got into a heated argument on a busy highway in Kuwait. The other driver was yelling at me in Arabic. I was telling in English. We other understood each other and the other driver could speak English fluently and my Arabic at conversational level. We just responded to our stressed induced default of our native languages.
Happens....all unpredictable "X" Factor.
@@charlieinsingapore Hey. I did not notice this until I read your post. Nice. 🔊
@@byronharano2391not really. Where does this happen? I live in America, where many speak a native language that is not English, and this is never a problem there.
Hi , I am an ATC working at Dubai Intl approach, and have to say once I heard this: No one more to blame than the watch supervisor of this shift, the weather at Bogota didn’t appear just in a sudden, he’s the one should be monitoring the weather at BOG and prepare for what was coming to his crew.
On the contrary, he let this poor girl battle totally unprepared and with a level 2 aviation English for so much time. Unbelievable!!!!!!
Exactly, this is completely unacceptabkle for an international airport - as is the Spanish language on the radio. If I was to decide i'd stop LH flights to destinations like this. This is a real safety issue.
Can only imagine how stressful it must've been for the LH pilots, hearing only gibberish missing out on a ton of SA regarding the location of other planes and holds. The flood of comms and the ATC taking her time acknowledgeing the lack of MANGA wp... They were basically flying blind in a swarm of planes helped by TCAS... Props to other pilots for trying to help.
Why didn't they rush some help for the ATC as soon as the other airport directed that many planes towards Cali? She was clearly overwhelmed and did her best.
have to remember it's the country of AVIANCA, that crushed at NY due to poor pilots language ability.
I see a multitude of issues here:
1. Controller was clearly overloaded. Working more planes than she had the capacity to handle.
2. Language barriers. Spanish is the primary language in that area, however English is the international language used in aviation. I suspect the controller wasn’t as well versed as she should of been in the English language to prepare her for dealing with foreign pilots who would likely use English over Spanish to communicate.
3. She missed several call from DHL. Thankfully the other pilots were aware of this and attempted to relay these messages to the ATC controller. They also picked up on the fact the pilot may of not been familiar with the area, and request he be allowed in first. This was a beautiful example of professionalism between the pilots in the air working together.
This is not a bad controller, this is bad organization of process.
Yes agree, by not speaking in English it compounded the situation because pilots who don't speak Spanish will not know what is happening with the aircraft around them.
.. and 4. Why couldn't the LH crew find WP MANGA ? Shouldn't it have been on their FMC? Strange
@@МихаилВатулин-д1п Cali is an international airport. That controller should NEVER have been assigned to its airspace.
I was extremely surprised to hear the controller speaking Spanish. I've only heard ATC using languages other than English a handful of times.
What a cluster. I speak a little Spanish, and while I could understand what a few of the pilots were saying, ATC was basically impossible for me to understand. ATC apparently couldn't understand what Lufthansa said in English, so it's just a disaster waiting to happen.
I speak English and Spanish, but I couldn't understand what she was saying for the Colombians or the Germans. She was speaking fast and mixing up her words.
Yeah any ATC operator should be fluent in English, this is unacceptable.
I speak english and spanish fluently and I've flown into Cali several times. Most of the time I've been able to clearly understand what the ATC has said in either spanish or english, even though my spanish dialect is mexican since that's where I learned spanish. However, I found her difficult to understand and it was pretty clear she wasn't comfortably fluent enough in English to be the controller is this situation. These types of situations are exactly why only one language should be spoken by commercial pilots and ATCs. This would have likely been a clusterfuck anyways, but the language barrier made it an incredibly dangerous clusterfuck.
German pilots had a strong accent and even for me was a bit difficult to understand.
Spanish is my first language ( born/raised in colombia) and I couldn't understand :( it makes me feel uneasy, as I fly quite often for work ...
Excellent work from avianca pilot stressing to atc that Lufthansa pilot was in unfamiliar territory and struggling to understand the heavily accented ATC instructions. Very good attitude to have towards fellow pilots 👌
Yep, sometimes for me, Spanish is easier to understand than English with a Spanish accent.
The lady is just ignoring the English speaking Lufthansa and Oceanair guys... xD
Oceanair (ONE) is actually Avianca Brazil.
Still different native language, as Columbia is Spanish speaking and Brazil Portuguese. So same issue with Avianca Brazil pilots as with Lufthansa.
@@jaketus *Colombia
It could be that she's ignoring them, or it could be that she's simply overwhelmed and can't handle speaking a second language while directing a sudden influx of airplanes. That's too many planes for one controller.
Papa do you want to worship people who believe in killing Germans over Cali?
Wow they are utterly ignoring the Lufthansa
Adrian Hollo ignoring both english speaking trafics the Oceanair and Lufthansa
Yeah she ignored the Lufthansa way to long and then did not give any clear instructions
It is very often done by controllers from south-west countries. Sometimes you should call them multiple times even when it is clear that they hear you...
Standby was given often as a response, but not always. Numerous planes were trying to get further instructions at the same time. I think it would have been wise to issue blanket instructions on the radio informing all planes in the area of the plan in place to handle this spike in traffic, where the holding patterns were likely to be so they can all prepare and understand the situation that ATC are trying to deal with.
Freighter not in all countries as far as i know here in Chile the controllers have a very good english and the y never have problems with english speaking traffic
It's understandable that there was a lot going on and ATC might not have been used to that much traffic at once (the poor sequencing and complex airspace did not help). However, it is clear that she was overwhelmed with the amount of airplanes. In my opinion it was her responsibility to realize it was too much for her to handle safely and should have asked for help. Poor judgment of the situation and her capabilities by the controller, which resulted in a very dangerous situation.
Fsx Profis Well said, I constantly advised my fellow workers that it was not a sign of weakness to ask for help, but a sign of maturity and professionalism. Get the flights down safely, then we can discuss the matter, perhaps come up with better ideas.
Then again, we don't have a full picture. We don't know if there were others available.
@@piizog I agree, it would seem highly unlikely that a backup would be available.
Maybe there was noone but her in the building at most of the time. Remember, this is South America, not Europe.
Did she have time to realize that she was overload? It’s unusual situation for this controller and she did everything that she could. Bad organization. Where was supervisor?
When the aviation community helps each other out it is heartwarming. That poor ATC controller was overwhelmed, pilots want to land their planes safely, and to see their fellow aviators do the same..helping each out of difficulty is what comms exist for. Well done.
"Please say your instructions clearly and get someone to help you out." LOL, that's at least what she needs to do.
Lol at Avianca 247 flying 315 knots in a holding pattern @5:08 screw operating costs.
He's not the fastest, even.
Probably still heavy so gotta keep the speed up to generate lift.
@@artcore9886 Dude, nobody has a clean maneuver speed that high.
At 23,000 feet with altimeter 29.92 inHg and temperature 20C, at MSL, 200 KIAS would be 317 TAS. If the calculator I used is to be believed. So he's probably close to his minimum clean speed.
@@cageordie Radar displays GS not TAS.
this idea of using local languages at major airports with flights from around the world isnt a good idea at all!!! International aviation bodies should change this!
Man, I thought they already did. Thanks.
Apparently we didn't learn much from the Tenerife disaster.
The issue is that the controller is able to speak in their native tongue much more quickly and efficiently. English is the ICAO standard but when the majority of planes speak Spanish wouldn't it make sense for the controller to speak Spanish for the planes that understand it and only switch to English for the planes that require it? Especially in the high workload environment it would be much more difficult for the controller to speak in English for all planes. It was quite obvious that the controller wasn't 100% fluent in English, which she probably did not have to practice often for a more local airport like Cali, so imagine what would happen if she had to speak English for all planes! I'm not saying that it's not her fault in at least some aspect, all IK'm saying is that there is a reason for not speaking in English all the time.
@@computercraze7201 I understand what youre saying but simetimes i think if youre going to decide to venture into this aviation stuff which can easily end up peoples lives because of small things like not speaking english, it should be your obligation to learn how to speak fluent english and not risk peoples lives because of such simple things
@@AnonymaxUK Very true,, untill two other planes collide because of language barriers, aome countries will still go on with this risky practise
Respect for the Avianca crew for their radio awareness and helping hand to Lufthansa. Great upload VASAviation.
Ignoring Lufthansa and Oceanair huh? Only when Oceanair started speaking a very acceptable spanish, is that she replied back... bad bad bad.
Yeah... Surprised me when that Spanish came out...
OceanAir was a Brazilian airline, they speak Portuguese. Spanish is quite similar so he was basically speaking “Spanguese”
I'm a controller in the U.S. (enroute) and disagree this was anywhere near "chaos," nor was the Lufthansa situation a "serious close call." The ICAO ATC system (followed in 99% of the world including Columbia) is designed for frequency congestion, misheard communications, language barriers etc, basically everything you see here. This kind of arrival holding setup is actually low workload for a controller (despite looking "chaotic" on radar) because she's using a mix of procedural (non-radar) control and only scanning the radar for holding pattern spillouts (like the Lufthansa she quickly detects) and altitude reports. She's got everyone altitude separated, everyone on published routes and pretty soon established in published and procedurally separated holding patterns. Her only workload is answering the radio and clearing in the bottom of the arrival stack one-by-one. No hurries. That's why she's not flustered, tells people good evening and to "go ahead", describes at length what's going on, etc. It's because everybody's separated*.
*Yes except for the Lufthansa, who she clearly thought had holding instructions at MANGA (as she described later). The video starts after the Lufthansa had checked in and presumably been given the hold instructions or not, so we don't know who's to blame here. If they had held at MANGA, everybody in the sector would have been properly separated. Okay, so they weren't, mistakes happen (her's or the pilot's) and that's why there are about seven layers of redundancy that all have to fail. Here the controller's radar scan caught the lack of Lufthansa's hold and quickly established separation (by the way, 5-6 miles is not at all "close" when aircraft on on different routes -- we routinely run them 3-5 miles apart).
Unfortunately, routine incidents like this sometimes get leaked, and the non-ATC-understanding press and public make a big deal out of it because it sounds dramatic especially when routine situations like this don't get leaked much.
Just my informed opinion (27 years in the FAA).
This is the correct response.
@VASAviation your opinion on this ?
@Stefano Dias- I agree. The language barrier is like one reason she did "not hear" comms from the Lufthansa flight. Potentially dangerous, but I've seen worse. She was obviously effective in reducing the stack.
kewkabe, what is your opinion on ATC speaking local language with international traffic? Doesn't that affect the situational awareness of everyone that does not speak the local language (spanish in this case)?
kewkabe Hi did you know Erik Grundmann?
Condensing the Tenerife airport disaster, the largest disaster in aviation history, the investigation of the accident concluded the importance of using standardized phraseology in radio communications. You cannot have standardize phraseology if everyone does not use the same language. In many instances there is no direct translation between languages. The International Civil Aviation Organization decreed that from January 1, 2008 all air traffic controllers and flight crew members engaged in or in contact with international flights must be proficient in the English language as a general spoken medium and not simply have a proficiency in standard ICAO radio phraseology. It goes on to state that those who do not have proficiency must acquire it by that date or be removed from international flight routes. That decree also goes on to explain in detail how air traffic controller‘s are certified to that respect. In other words, it's very specific. That said....ATC's SOP in this airspace is much less than desired and I am sure this incident will be further looked into. Lufthansa is a quality carrier and they expect as much from ATC so I am quite sure their people will get to the bottom of this through the proper channels.
i dont really see a problem in using Spanish if that´s the language of the pilots as well, however she clearly failed to switch to English when it was required.
@223 Remington if both are talking English despite having Spanish as Native language, other international pilots can understand what they are saying and also can avoid such situations (pilot from Lufthansa could hear that Avianca is on same FL). Furthermore, it gives practice and you can improve over time. I am quadri-lingual and I find it better to keep speaking one language than switching within seconds in a stressful situation. You need more time to find your words if you are switching from your native language.
All European countries now use only English in ATC communication - with exception of France, Spain and Russia. But even Spain is now trying hard to switch to English. So German ATC in Frankfurt speaks English with German pilots, or here in Prague, local ATC speaks only English with Czech pilots. Sometimes it is real struggle due to all different accents, but it works in the end, despite very congested airspace here in central Europe.
@@2Janina according to my incormation, in Russian it's also already common to speak English with pilots.
@Parallax There is a video from Warsaw somewhere on this channel. The atc guy switches smoothly and seemlessly between polish and english and everybody is fine.
I agree that a ATC person in "danger" of meeting international traffic should ALSO speak english. I think nobody disagrees that this here was a good example of how not to do things.
But every local airport in the world only handling things in english is unrealistic and unnecessary.
Great upload, as usual. Thank you! Wow...what a total mess!! It’s plain dangerous to not use English in busy airspace like that with international arrivals. The female controller’s English is simply inadequate and her instructions are unclear. It’s a set-up for disaster (in addition to being task-saturated). Scary!!
In South America Spanish is the main language. Using English instead would make it more dangerous since the majority of Latinamerican pilots would not understand.
@@thomasdahl3083 Even so, I thought it was decided worldwide that English was to be used as the main language in aviation, with a few changes to words like nine and five, so inadequate proficiency in English should not be allowed in my opinion. Correct me if I'm wrong though.
Max Verbruggen Spanish, French, Chinese (Mandarin), Russian & Arabic are official ICAO languages, therefore the ATC controller does not have to speak English. Although it would be a lot easier to handle international traffic that way... pilots flying to Latin American countries should also know basic Spanish aviation phrases... it’s not that hard tbh. Although English is the most popular language worldwide the importance of other ICAO languages is rising worldwide (especially Spanish). The world is becoming more multilingual each and every day...maybe a pilot has to know more than just English in a couple of years...
@@marclp2612 good to know, thanks for the info! I would still imagine having one worldwide language would be easiest to manage, instead of knowing phraseology in 6 different languages. Maybe I'm just old fashioned.
Max Verbruggen No, I totally agree but I guess that’s just how it is in some countries... especially in China or Russia some ATC controllers don’t even know basic Aviation phrases in English. I guess it has something to do with politics (patriotism/nationalism etc) and the national school system, so that‘s why there‘s more than one official ICAO language.
9209 and 852 did a great job by maintaining situational awareness in multiple languages. Kudos!
Jeez...I really don’t like this controller to be honest...
Jeff TV She has lost the "picture", and is hanging on by her fingertips, sad. This could been an "aluminium shower" over the airport.
You would if you met her.
My wife's from Cali.
Trophy wife is an understatement.
Check out her video on my channel.
This is why I don’t fly outside of the United States.
@@HeaanLasai Exactly. It's insane to speak in your local language when you have non-speakers on the frequency. They will not understand anything that is said. This should be illegal.
R Johnson the same problem in russia
Poor Lufthansa ♥
Wow. Thank you for uploading. That communication was scary. And though I'm not a pilot and not familiar with aviation I have the feeling that situation was dangerous. It was nice to hear that pilots tried to help.
hey there, im from colombia. good vid as always, thx for posting this. the news here have manipulated the information and haven´t even post a realible video. your vid helps a lot with understanding the situation.
Jorge is it common to see deaths in local ATC zones over language issues? German is not like Spanish in many respects and the Germans want to speak English which is another issue entirely.
Kudos to the other pilots trying to help bridge the confusion and even giving priority to the Lufthansa. Pretty cool.
That certainly looks a mess!! Cudos to the other pilots helping out. That kind of cooperation in the air saves lives.
Fly the friendly skies! Literally, since those avianca pilots were doing their best to help the LH pilot
It's shocking to see that controller having a hard time to cope with the situation. It's nearly a miracle that there wasn't an accident.
*Ryanair would fly at Mach 2, and would not have this problem*
And hold over MANGA at FL500
@@xuxuonex coffin corner does not exist within Ryanair lol
@@86SVA Everything is possible with Ryanair AS LONG AS YOU PAID ;)
...and would just give itself priority and land w/o communicating at all - in order to save the comm button from wear and tear. Too expensive.
DEAD LMAO
They needed a NY approach controller in that tower
Nah they need a socal controller
River H that's the last thing they need. NY controllers are generally examples of how not to do it. Too much slang, too much attitude, too much variation in practice
@River H haha they indeed do!
At least a BOG, MED or CTG controller. Those are fully capable.
Do they get 10 simultaneous incoming planes thrown at them without warning?
Guess they do.
I dont understand most of what happens in these videos but for whatever reason I have been binging the hell out of them subbed
David Carroll David, ask your questions, be glad to guide you through the world of three dimensional chess!
excellent work VASA. By the way, @08:06, Oceanair 852 I think says: ".... I WILL LET THEM KNOW, Cali, Lufthansa is unable..."
What a serious cluster fuck. I can't imagine the kind of stress and pressure approach was under. Props to pilots who were fluent in Spanish that were doing their best to help out LH.
Never good when the pilots are telling the controllers how they should be conducting their business, as is the case with the pilots saying that the controller should be helping out the Lufthansa, who is obviously confused as to where to go and what to do.
Even worst that she tired to make excuses for not talking to them. English is the language of aviation and the tower should have had someone there who is proficient in it. You know you have problems when other pilots have to do their job for them. This was a very very dangerous situation.
Luckily the other pilots could mediate between LH and Cali Approach... unfortunately not that professional as it is required
Cali isn't an airport that receives severals planes at same time. You have to understand the difficult work of the ATC. Saludos desde Argentina 🇦🇷
@@tomasgomez3465 So maybe realizing that there are too many diversions coming in and asking for additional ATC to help or to close the approach for further arrivals would have helped here. Not even talking about the language barrier - if the Lufthansa could understand that there are others cleared for holding over MANGA they could've start looking for it and proactively tell ATC that it could not be found. But with all that Spanish you cannot tell which one of the words is the waypoint if you don't speak that language.
Tomi Gómez basic communication skills in a language, English, which is accepted and understood by many should have been used.
ATC must speak clear English. If they don’t, it’s like a time bomb. A disaster can strike anytime.
Just a note with the audio - depending on where the receiver is as well as other aircraft transmitting what comes across clear to us may well be a blocked transmission for the other guy. It seems like she ignores some aircraft but they may well be being blocked but we can't hear it.
Sounds like all crews handled this shitshow well and everyone was looking out for each other.
What reckless ATC is good to see the Lufthansa have others pilots helping.
It's like a regular day on vatsim :)
Difference is that most VATSIM controllers know how to handle 10 inbounds. :P
@@andrealmeida5983 you'd be surprised to see what can happen with 10 planes inbound in Vatsim
Two things, the Oceanair flight was the Avianca Brazil one, and again, as a Brazilian/South American those lack of English skills from ATCs terrifies me the hell!! Flying through South America sometimes can be painful because of communication. And communication can lead to serious problems for pilots!
The ATC gave me the idea that she only wanted to speak Spanish and tried to avoid English..
Which is typical because the only American traffic that flies there right now is American Airlines (and soon Spirit).
One whole flight a day at that. All the other traffic is from Spanish speaking countries.
Delta and United fly there as well
@@AEMoreira81 I think
Wow, that was a really bad performance by the controller. She definitely should take another 1-2 year training courses or otherwise be fired. It's unbelievable that she 1. ignored the Lufthansa aircraft and then didn't realize that there's another aircraft on the same altitude. Her English was as bad as her commands. Someone with such a bad English could never become an ATC in Germany.
Those pilots react really professional and nice.
The Lancy But the lufthansa had to hold at MANGA that's probably why she ignored the airplane. But that's true, this controller must do some training.
How do you know she wasn't already in training?
kewkabe No ATC works without being trained... he/she only suggested that this particular controller should undergo more training.
iJumpster Exactly because she was clearly unable to control those airplanes but I know that this job is really stressful and difficult. The pilots did a good job!
@The Lancy: Who are you to judge that?
Thumbs up for avianca pilots there help lufthansa pilots she ignore lufthansa flight for a while cudos avianca guys there👌
Avianca crew has figured it out and provided solution! Give priority to the airplane unfamiliar with the area/airspace and doesn't speak the native language! That resolves the issues way quicker than anything else!
I'll visit South America by ship then...
horvath83 this isnt the case in all airports
If aviation has such a standard, do you think ship will be any better?
@Horvath, if the name gives it away & I am right, you will have a very long ship route from Hungary. Cheers from an eastern neighbor.
Go to Bolivia
Dont come here. Youre not welcome.
Cali cali
Yes papa
Eating traffic?
No papa!
Making chaos?
No papa
Open the radar
Holy shit...
English should be the standard and only language for COMERCIAL aviation, lack of situational awareness and understanding is very clear in this case, making an already stressful situation a potential safety issue, even leading to an accident.
@Togapower: Did it ever occur to you that perhaps by speaking Spanish more often, you would get better at it?
You are right. Only english should be used to speak to ATC. Proper spelling must also be adhered to. By the way, this is the proper way to spell COMMERCIAL.
This is what we call, "getting snowed under ", one step before losing the picture. We do not know what coordination or planning was done between Bogota and Cali. When the controller knew of the inbound diverts, a plan should have been made. For example, Send 7 to TULUA VOR, and hold. 3 routed via the MANGA 1 arrival to intercept the arc for Rwy 01 ILS Appch. 3 sent to the hold over CLO. (13 aircraft inbound at the start). Radar was operational, could have been used for vectoring. What is their fuel status at present?
As we heard the pilots requesting an EAT time, they were getting concerned, pilots like to have this info ASAP.
The controller was behind the power curve. Communicating and working out this situation, was now beyond the controllers capabilities.
Vectoring is unavailable in Cali airspace. You need to follow the routes quite precisely. Sure you could hold anywhere at FL230 when the mountain reach only to 18000, but it's not operationally safer. It made quite sense to stack the aircrafts atop each other, it would just have been better if they held most of them further away and sent them inbound at reduced pace.
Big props to OceanAir 852 & AVA9209 trying to help, but clearly from the comms, either she's :
under stress or didn't want to speak to the lufty or couldn't understand each others English. But well done to the ATC guy for steeping in.
thank you for posting ATC from Colombia. great video and very appropriate remarks on your side. I always thought there was probably chaos going on in the air whenever Bogotá or the other high altitude cities have bad weather and the language barrier was bound to be an issue at some point. Keep em coming!
Seriously, 5 pilots asking for their ETA while there are more and more upcoming traffics ? Don’t be selfish
They are running up against established fuel minimums. If Cali can't get them down in time, they have to try to divert to a different airport or declare a PAN PAN PAN fuel emergency. They are trying to avoid creating a fuel emergency. They aren't being selfish.
John Ferguson Of course I know they have some requirements but at 6:00 you can clearly see that they ask their ETA because the others asked too. And this was not very clever. But i mean yes if you only have 40 min of fuel left of course you ask the ETA, that was just at 6:00 too much for only one controller
@@Alexandre-vc8po The idea is that they can't lose their alternate.
John Ferguson any pilot who is worth his pay has one ear outside his plane. He would know the sector was up for grabs and only interject when absolutely necessary. He would also know already how much holding fuel he had after already diverting from the primary, and since that would determine how long he would ultimately be able to hold before having to declare a fuel emergency he would consider that time his EFC. he would then keep his mouth shut and let the controller get the sector under control, and then receive the lower priority message and compare that with his number. He would only interrupt the controller if he had not received any EFC AND he was approaching his max time.
In my 30 years I've never seen a plane depart a fix because his EFC time was reached. I have held without issuing an EFC time because both the pilot and I knew further clearance would not come. I have asked for and received maximum holding times and then just made that the EFC. I have on far more occasions than I wish to remember issued EFC times and updated (read pushed back) those times repeatedly.
I loved the part where they decided that the best thing to do in the middle of this clusterfuck is to have a conversation on the frequency.
Communication is everything. It was exactly what was not happening and exactly what was needed. Maybe they didn't follow std protocol but things started to improve as soon as those plots made it happen.
VASAviation... you da man. Thanks for this. What a clusterf***.
Another video (audio) that highlights the need to use English in commercial aviation so everyone can know what is going on. All ATCs should be required to know English well as well as all ATPL holders. And I would say that even for CPL pilot should know English well enough. I do not quite understand why English is not used by default by pilots/ATCs in so many places. It is okay to use local language for general aviation, though even then I prefer English so others know what I am up to.
I do agree with the language being English for ATC. But I also think that pilots, if traveling international. Should know some ATC phraseology in the language of their destination. This old antiquated way of thinking of you should speak the language I speak and I refuse to learn anything else is not helping anybody. We could be safer in the air if we all commit to one language and have something as back-up. Just like all of our aircraft have a back-up for an important system.
@@alexgonzalez4013 this has nothing to do with "you should speak the language i speak". i am german and also think english should be spoken everywhere in commercial aviation. if you want to make everyone speak the same language you will need to agree on one and english just is the most obvious choice. i do like your thought though to know basic phraseology of the destinations language...
Alex Gonzalez if your method was implemented then LHR based BA 777 pilots would need to understand basic ATC in at least 53 languages! Any ATC handling international traffic should be using the standard language, English. All commercial, international pilots know the language so it should always be primary...
I think that English should be the one and only language in the air, period.
I thought English was the "required" language for commercial aircraft by international agreement. Maybe if more people die they will get on board.
Wow incredible what just happened there. First of all it shows again that ATC should speak clearer English and should talk English to all aircraft on frequency. It was also quite nice to see other pilots helping out the lufthansa and even telling the ATC to speak more clear and to give priority to the LH plane since they are unfamiliar and come from far away. Great stuff by all the pilots involves, not so great job by the ATC.
Really interesting situation. The number of aircraft transmitting over each other was pretty scary. I've worked as the net controller on land- and sea-based radio networks and it's super hard to manage the workload when you have operators making their transmissions without ensuring the net is free of radio traffic - it's a really basic thing that is only ever important in a highly stressed environment.
It was clear that she was overloaded but frankly, if this is the favoured diversion airfield for Bogota, they should be ready for this kind of situation to occur!
And once again, the ICAO Assembly should legislate that under IFR the only applicable, common language must be English, without any exclusions. It is a serious disadvantage in terms of Situational Awareness (SA) and therefore a potential danger to use Spanish, Russian or Chinese in radio communications with ATC.
To be fair to ATC in Cali I doubt the airport has ever been that busy. The controller might not have been able to get help simply because there is no other frequency available. The Centre in Bogota should have done more to plan the traffic. They just seemed to dump it on all Cali Approach. Very poor teamwork In my opinion.
CLO isn’t the busiest, but they’re one of the few 24-hour secondary airports in Latin America.
It always makes me super nervous whenever the plane I’m in gets put in a holding pattern, because I can’t help to think about all the other aircraft that are in the same situation flying all around me.
There is TCAS as a backup for mistakes, but then you are only one pilot obeying the controller instead of TCAS away from a crash.
She doesn't even acknowledge Lufthansa at the end, after she was told that there is a communication issue in Spanish by all other pilots. She should not be working this job. Seriously scary how she is aware Lufthansa doesn't understand her, has no idea where he’s flying and he said he couldn’t find MANGA, but just ignores it
What exactly does it mean when he says he can't "find" Manga. Is it something he should be able to see on his instruments?
This is the aviation equivalent of a traffic backup on your busiest section of the interstates during rush hour, and the ATC is like a traffic management supervisor who is completely overwhelmed at the moment by what her cameras are telling her. The part that scares me the most is that her command of English in this situation would normally have her pulled from Duty in a lighter traffic situation. Someone please correct me I'm wrong but don't controllers have to be fluent not only in their native language but also in English in order to hold a controller position since the same rule applies for Pilots
"A shower of airplanes" is a wonderful turn of phrase.
Poor communications between Cali ATC and planes have already been involved in a crash. Lessons should have been learnt from that... What a pity this airport has only elvolved with its radar but not ATC procedures. Of course this was a massive and probably unexpected rush for Cali, and as one pilot asked, help should have been given to this poor ATC. At some point, there is a male voice giving instructions to planes, some pilots repeating instructions for other pilots, all that is very confusing. This should be reviewd by Cali authorities for training and improvement purposes.The name of this video is well chosen though.
Very stressful day at the office!! Very nice to see everyone coming together to help each other out!! That’s the spirit!👍👍👍👍
Ava09209 pilot is a true gentleman
Hello, this is the situation: the alternate airports from Bogota are Cali and Medellin but in the same time when the Bogota airport was closed the Medellin airport was closed because a fake bomb threat. It's very stranger that LH plane does not has MANGA holding point in their charts.
And WHO had both planes at the same altitude in the same airspace?
Bomb threat? Where did you get this info?
Andy Taylor The targets were 5 miles apart, on diverging courses, no factor what so ever. And, you can have aircraft at the same altitude in your area of control, as long as you provide separation.
@@toalhitasparabebe www.rcnradio.com/colombia/antioquia/aeropuerto-de-medellin-cerrado-una-hora-tras-amenaza-de-bomba-de-un-hombre
it was a single passenger disgusted with the LAN airline.
I really feel for the Lufthansa crew....
As a western European it is always insanely baffeling to me that IFR traffic is not controlled in english by default. In Germany VFR traffic is the only traffic that may be controlled in German. For all IFR traffic it is mandatory to control them in English in order to maintain and increase situational awareness for the majority of traffic.
DLH is virtually flying blind in this clip. All they have is there PFD, MFD and MCDU; no eyes no ears.
Now, to be fair, I don't know this airport but I assume they don't experience that much traffic usually and this shower of planes was massively unexpected for her. Now the tone with which the Avianca guy spoke was harsh but more than understandable. I am a little sorry for her to have her skills talked down this way but the way she reacted to the criticism (by saying Tx were blocked which clearly wasn't true) isn't exactly good either. I'm don't wanna bash on her but I am more than glad and highly appreciate those pilots spoke up and did whatever little they could to be of aid.
Exactly the same thoughts here. When pilots cannot understand 90% of comms, it's incredibly dangerous. Even countries like Japan which are very poor in English generally do a great job at this.
English should be mandatory really, even in South America due to they have to handle international traffic.
Clearly she was not up for the job, ATC phraseology has to be very precise for this very specific reason to avoid such incidents.
Great work from the other airplanes and the other controller.
Well done collab! Great upload as usual mate!
Many flights got diverted to medellin but mostly cali, within 9 mins 15 airplanes were communicating but mostly it points out that lufthansas crew were not understanding the holding area called MANGA, oceanair helped them out too
I get that this was a stressfull situation and that she was probably in over her head - and she did well to first sacrifice the non-safety related features (like telling the pilots to stick it with their ETA requests). But her aviation english needs desperate work. She's hardly readable in spanish, in english it's suuuuper hard to make out anything. Don't blame Lufthansa for getting angry one bit.
Cali Is my hometown , very little room for mistakes here as it’s close to a big hill (west ) a narrow valley and then another huge mountain on the east, I’m glad nothing mayor happened, too much pressure and volume for the atc, but handled it well
The ATC at Cali isnt entirely to blame, the controllers in SKBO shouldnt have sent that massive amount of traffic to SKCL like that considering the airport is in a valley, surrounded by terrain only has one runway.. dont know how was the weather in other airports but perhaps SKCL cant be the only suitable alternate of SKBO... ATC was overwhelmed and clearly did not know how to handle the volume of traffic.
Ricardo Morillo • Gosh, it sounds like another Tenerife could have been in the making here..so glad it resolved!
gomphrena Did you really review the Tenerife incident?, two totally different incidents.
Ruben Villanueva • If I may clarify, this could have been a disaster with large loss of human life. Not sure what you mean by “review” Tenerife, but I can tell you then, I remember it as the worst aviation accident until that time; and it STILL is.
gomphrena Yes, it was the worst of all. I meant, the accident report, did not assign any blame as to the language used, but they did cite incorrect phraseology used by the controller. Main blame was on the KLM pilot, for starting his takeoff without controllers clearance to do so. The tapes, revealed that the KLM copilot and flight engineer, questioned if they had received clearance. But, the Captain continued his flight into disaster.
Ruben Villanueva Yes and I’m really glad the concept of CRM sort of came into being after that; meaning, junior officers would be more inclined to intervene in a rapidly devolving situation.
Lol that very nice Austrian accent on the Lufthansa pilot is great.
Iloenz199 sounds like Arnie!
WOW great airmanship by Avianca! Good job guys for helping lufthansa flying in from far!Shame on that female controller, get a new job and leave ATC role for those who can handle the pressure!
This is the situation where the controller needs to ask for help... Seems like too many unfamiliar pilots stacked too close for one person to direct safely. If I was her I would have told half of them to wait out of the way in a hold and dealt with the other half at least until help could arrive. Maybe the airport could have denied some of the aircraft? Told them to change their alternate due to traffic?
Thing is, was she in a position that even allowed her to call for help with the situation? I mean one controller, were other people in the same room? Did she have a supervisor on shift? Was anyone monitoring her? Was there even time with all the radio calls to the tower, for her to be able to call someone over? Would she have had to phone or go somewhere manually?
So many factors in why she might not have called for help in this situation.
Right. She can't just say "Stay where you are for five minutes while I call someone".
Thank the stars for TCAS.
Bogota dropped the ball sending all these planes in at once rather than one at a time. Cali is neither used to nor equipped to deal with this many planes at once with just one controller on duty.
I can't help noticing that the ATC seemingly ignored calls made in English repeatedly, while heeding those made in Spanish...
That wasn’t on purpose. Maybe it’s cause she didn’t understand the english calls at first.
I though all atc comms was supposed to be in fluent english so this could not happen
i think her english was acceptable,i have heard worse in europe but here i think here language barrier was not the biggest issue but rather the quick diversion.
English, French and Spanish are the official ICAO languages. But English is expected to be spoken everywhere as a common ground. This incident is a great example that the quality of English to be expected is a different topic...
Ignoring both pilots who spoke English would suggest otherwise.
What happened? They are all safe... 😂
i dont think all communications need to be in English; but surely the ATC needs to be perfectly fluent and able to switch to English when needed.
Well done to that AVA pilot for seeing a major problem arising and averting it !
The pilots were definitely not helping - that was a scary situation. They should have let her do her job.
GO ONE 852!!!! Very pride of our crew!
The Lufthansa couldn't find MANGA in their database? Sounds like they need an upgrade.
I found it on opennav.com😊
I bet they still have ROZO and TULUA in their database...
@@rytedas what is ROZO?
@@MarcQuiclic ROZO and TULUA used to be the two main navigation points leading up to Cali. Played somewhat of a role in the crash of American Airlines Flight 965.
Old a340's computers need an upgrade!
AVA09209 is an angel, to push for the Lufthansa to get priority. Sure, he feared for his safety, but still
Man I can feel her stress, what a difficult situation
Situations like this are why it's critical that *all* ATCOs be able to speak English fluently... and that they do that when foreign aircraft are on frequency. Having local pilots speak Spanish is fine when only Spanish-speaking pilots are on frequency. But when all of that traffic diverted there, including international carriers, the frequency should have shifted to English only... and should have been manned by a controller capable of controlling the airspace in English.
It didn't sound like the controller ever even responded to Lufthansa's repeated statement that they were unable to hold over MANGA... which was also repeated by other pilots to the controller. That's just really not acceptable, regardless of how much traffic is on frequency.
I think procedures should be improved by the Colombian Aviation Organization, because that stressed controllers, pilots and everybody.
Also, I think the Lufthansa didn't understand MANGA holding name, but fortunately he found it at the end.
About the language, we cant expect pilots to speak Spanish, Portuguese, English, Chinese and 1000 languages.
I never knew that Spanish was used as official language in regions where Spanish is the native language.
This makes non-Spanish speakers feel like outsiders literally and unlike regions where English is the only official flight language, non-Spanish speakers cannot overhear potentially conflicting instructions from ATC to other planes.
have there been any disciplinary consequences?
For whom
The controller is under investigation by the componían aeronautical authorities
I hope lufthansa filed a report
I’m a civie noobie. I’ve been in many life or death scenarios, fortunately just one person at a time, usually. Going out of control creeps up on you, by the time you realize this, it’s too late to think clearly, unless you have another person available right next to you. After 20 years, I’ve experienced and learned how to deal with 95% of bad situations. Give her time and more training. I hope that Cali increases staff and training.
Lufthansa pilot fired for failing to adhere to procedure?
Rack em and stack em....scary stuff..clearly overwhelmed and needing more controller staffing. understaffed tower and impatient pilots make for a stressful situation. When the pilots started cross talking to assist and walking over the controllers transmissions things got unnerving. This is a particularly scary situation because the English speaking pilots rely on ATC guidance because they have no way of making a "picture" of the airspace by listening to other Spanish speaking aircraft.
It must be very hard to be doing almost all your comms in your native language and then to have one or two calls in English. As usual the other pilots chipped in to help out in a difficult situation. My only real concern was that the English calls from the Oceanair and Lufthansa pilot weren't merely misunderstood, they were totally ignored.
Hombre,en mi humilde opinion,y siendo un inexperto en el tema,todo parece indicar que la controladora tenia todo bajo control,el que estaba desubicado y no sabia que hacer era el piloto de Lufthansa
That is why French air traffic controllers do not have as much of a hard time as they speak French only to Air France pilots. As for other countries, it is all English.
Many times management cut corners because of $, e.g. lowering the minimum requirement for ATCs, only give minimal training, overwork controllers, you name it. I'm not even mentioning corruptions....
Josh Le Please tell us where this is being done, so we may avoid flying to those places!
You can hear the Lufthansa pilot starting to get irritated that she wasnt responding
I can't but feel frustrated for the ATC. Way too many traffic for just one controller plus the pilots asking her over and over again for their EAT was not helpful at all.
She could have easily resolved this if she did not lie about being able to speak fluent english.
They ask for ETA since they come diverting and holding and thus have limited amount of fuel.
@@ricardomorillo8763 That's not a real excuse for talking on a full frequency with such minor priority requests, knowing that approach is busy with all those diversions anyhow. None of them was short on fuel, that's what contingency is for. Plus, those asking for an ETA are as affected by the diversion as most other in the airspace, so no reason for pushing harder as long as you don't run out of fuel that is.
@@magicalsnek actually I am not making an excuse I totally agree with you, I just answered the question as to why they were asking for ETA
She should have issued the EATs along with the holding instructions. The pilot shouldn't have to ask for it.
Oh, my.... total havoc! One ATCO, in charge of the initial approach, the final approach, and two full stacks!
Obviously, she is completely on edge, and the pilots keep asking for instructions don't help her, but make things worse, shifting her attention from one place to another.
Although the Lady didn't act very well (she should have asked for help), audio quality is very bad, so when she says in English (at she isn't good at it) it is completely not understandable. But there were a ton of other airplanes also talking in the same time, so she might not have heard the full transmission. Also it probably took sometime for another person to arrive and help her. If she was there alone, she was IN VERY BAD TROUBLE - she'd have to be flawless to maintain everything. What I would change? Well, mandatory English, even on a local Airfield, especially since it is an alternate. Her English is not good enough - but, example from my own country (Poland). Alternate airport of most inbound airplanes is Rzeszów-Jasionka (I forgot the international name, and I have to hurry). There are sometimes problems, when the Warsaw has to close. But there are 2-3 people always at ATC there on the other hand. So a little better than here. Gotta Go
Another important issue is the fuel status of the inbound aircraft. If many of them remained holding at Bogota until at or near minimum fuel for the diversion to Cali, it could have added to the stress on the pilots and might have contributed to the lack of radio discipline.
Of course that is just speculation, as no one communicated their fuel status in the clip played in the video.
I am a Spanish native and It was easier for my to understand the Lufthansa pilot speaking English than the Colombian controller. She has a very strong Colombian accent. Of course she was overloaded but English is the international aviation language. All pilots and controllers should speak, and understand English IMHO.