What happened after I signed my first client? | My SMMA Journey
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- Опубліковано 3 січ 2023
- In this video I tell you what happened after I signed my first smma client along with all the mistakes I made during service delivery of our first client. After almost 2 months of signing my first client, here are the 3 mistakes you should avoid specially if you are a beginner agency owner doing lead gen for local businesses and you have a guarantee in your offer. These are things I wish I knew before we signed our client.
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The software we use at the agency - www.gohighlevel.com/?fp_ref=a...
Instagram - / itsjuan.smma
Discord group - / discord
Actual practical beginner advice for issues you’re guaranteed to run into. Most of the “experts” aren’t even saying this. Keep it up man. I started around the same time as you and its scary how almost identical our experiences are based on watching your last couple vids.
That’s crazy bro! I hope you’re Agency is going well brotha 🚀🚀🚀
I'm thinking about taking on a client on for free just to get some experience with the service delivery. The outreach doesn't feel that scary anymore, but the idea of jumping into local business advertisement without any experience scare the shit out of me. + I can actually get some testimonials before I start reaching out to paying clients.
Yes that’s a good idea! Then once you’re good you can sign your first paying client and pretty much got real experience
Watching you grow through your journey is inspiring. Keep up the grind!
thank you Ryan! 🙏
Great work Juan brother! An idea for you and your brother to consider, incorporate a consultancy aspect into your offer and service delivery.
Be clear in your onboarding what defines an appointment but throughout the month, track your clients appointment to sale conversion rates identify the pain points and reasons as to why the customer is going. You can leverage this additional aspect into your offer and charge more of a retainer. Just an idea brother, wishing you the best!
Hey I like that idea! thats actually really smart, I will think about incorporating this in the future for sure bro! thanks for the tips 🙏
Great channel! Actual real scenarios, thanks for the video!
Glad you liked it!
Juan, great content bro and appreciate you sharing all these small tips and tricks that actually contribute to a lot!
Thank you bro! That means a lot, I’m glad my tips are helpful 🙏💯
dude, you channel is so helpful
Yo I’m glad my insights are helpful! Thank you bro
Great tips!
we fixed the fast communication with phone calls, if it's urgent, I call them in office /Studio/mobile ASAP.
thats actually a good idea! thanks for the tip
So proud of you bro, you're going to do amazing! Keep it up :)
Thank you bro! That means a lot 🙏
@@juansmmajourney , always my bro!
Hell yeah, it counts toward the 10 appointments.
Matter of fact, there's even a difference betweren booked appointment and showed appointments.
So these certainly count, you can't control how good they are at sales.
If someone phyisically drives to a location, they have high intent.
That's on biz owner if they didn't convert.
The offer wasn't 10 conversions or sales.
It was 10 appointments, which you should clarify, 10 showed appointments.
Bro I just found this channel and I'm learning so much from you. I'm trying to learn about social media marketing and start my own agency in a couple of months. These videos will help me for sure
thats awesome bro! Good luck with your agency 🚀🚀🚀
I've never thought of that 1st problem, I now know tho and hopefully can come up with a good response to that objection in the future. Thanks Juan
Im glad it was helpful for you! 🙏
Love your videos and how you’re showing the true side of smma! I would love to connect and keep in touch throughout the journey as I am in the same part of my journey of starting a smma business! Would love to pick your brain and share some knowledge as well! Keep up the videos!
Appreciate that a lot! That’s awesome man, for sure yeah join the discord! 💯💯
great piece of content 🚀
Appreciate that bro! 💯
Hey Juan really love your content, incredibly insightful for those in the early stages in their SMMA journey! I have some quick Qs:
1) How do you change # of booking guaranteed depending on the client's ad budget? (or do you have like a minimum ad spend ?)
2) What is the process from the lead gen form being filled out to taking deposits?
3) Did you find your booking rate fell noticeably after implementing deposits? (I assume it's easier to convince people for free appointments as opposed to deposits)
Thank you so much, wish you all the best and I'm now subscribed along your journey :)
I must say, I never comment on UA-cam videos, but the value you give in your videos is absolutely fantastic for beginners looking to getting into the agency business. Just from how you make little things or hard things so understandable. Subscribed my man keep it up.
Hey Toby! Thank you I really appreciate that 💯 gonna keep documenting the journey 🙏
Really inspiring man, you’ve got SMMA and UA-cam… two things that you’re becoming successful at. 💯
Thank you bro! Really appreciate that 🙏 trying my best out here 💯
Thank you a lot my guy. Wrote everything down! :)
For sure bro! 👌
Probably create a sheet with FAQ where you can grab the answers that u can send to leads when they ask a certain question. After a certain amount of leads you’ll also know which questions to ask so you can limit your clients involvement and make it less time consuming for them. 👍🏻 keep it up
That’s really smart! Yeah I’m sure once we get similar types of questions we’ll start remembering the answers to a lot of them! Thanks for the tips 💯
Hi! you are inspiration…very near I am also going to do this hardly ❤
wow appreciate that! thank you :)
Hey Juan, amazing that you document these problems throughout your journey so us newbie agency owners can anticipate these setbacks. Just a question though, I have trouble accessing the client’s payment method after they have linked their card, how do you access your client’s payment methods?
Thanks bro! Are you talking about Facebook? Or which account you have trouble accessing?
So valuable
Appreciate that bro!
I think it was a good idea to keep your relationship with your client healthy, but in the future I would say that you did your job and they didn’t do theirs. You got them the appointment, if they couldn’t close the sale that’s not really your fault it just means they weren’t good enough as a salesperson.
Yeah I think thats true, its stuff that is outside of our control!
Thanks for providing useful advice! I am running a chiro agency myself and I am currently struggling on the automations side of things (not the ads themselves). If you don't mind me asking, how do you guys get your clients to communicate with leads on GHL (while maintaining organization)?
Hey brother, I’ve been watching your videos for the past 2 months and I truly enjoy look how you build the agency with your brother! It even inspired me to start my own. I already set up couple a things the only one that I'm struggling with how to explain to the client how to set up the business account and how to create your presentation and do the onboarding call. How did you do that?
Where did you found all the materials for that and videos for the clients on how to set up different things or did you do all that on your own ?
hey bro appreciate the support! Im glad youre starting your own agency. I think the best way to explain the client how to set up their facebook ad accounts and stuff is to film a loom tutorial of you showing step by step. Then you can use the same tutorial for your next clients.
Juan, can you please do a video on how you set meetings with chiropractors?
Hey I’m actually trying to sign my first client right now! Might post a video on that soon 💯
Nice video. How do you go about making the ads themselves? Do you speak with the client about their target market and then go for those people on facebook? Then you talk to your creative guy/media buyer and make the ads? I'd love to get some input from you on that!
It is extremely important to be open and transparent with the customer. In addition, the procedure should be explained and the expected result clearly defined and written down.
All daring statements, which can be misunderstood even in the smallest way, should always be defined and explained in writing!
I have already learned that too ;)
But also your problem can be solved! Work out a "training course" where you teach the customer how to successfully close the appointments and increase his closing rate. You can then sell this again for an extra charge if there are problems in this regard.
So stay Witz the appointment strategy and dont take More Risk, but sell extra services to educate your customers ans help them to success
That’s a really good idea! I think I’m going to implement it into my agency, thanks for the tips!
Hey man I've been watching your videos for a few weeks and I appreciate how transparent and no BS you are about how to start a smma business and what not to do, I had a question about the slideshow that you show during your zoom call. What should you put in the slide show if you don't have any clients and it would be greatly appreciated if you explain the layout or what to write about in the slideshow. Do you think buying Agency Navigator is worth it? Also I'm willing to put in the work but do you think i will be able to start a agency at the age of 13? Thanks
Hey bro appreciate that a lot! That’s awesome you’re starting so young, maybe partner up with someone a bit older to do the sales calls and you can do the other stuff. I don’t think you need a course to get started just go for it!
Thank you for replying I will make the jump and start my agency thanks!
Juan, I have suffered from this problem once, I mean the problem of the leads not converting.
Anyway I found out that the leads quality wasn't good enough and I started from their and solved the problem, we can have a talk about it if you would like.
Hey Yousef, interesting for sure can I send you a dm on insta?
@@juansmmajourney I will send you a DM on instagram now
Talking about guarantees, in a specific niche your agency has little/no experience in how would you guarantee a set amount of leads without previous experience, is there transparency with the client on this or do you just sort of make up a number to reach for?
Would love to see the the onboarding presentation from your agency to a potential client (business), what do you have ask or what do you guys focus on during the presentation and call
I might record my next sales and on-boarding call for sure!
@@juansmmajourney At the start, to present your agency to a business in your niche, did you make yourself a powerpoint or was there some place where you gathered information on what you should put into the presentation?
Hey, Juan just want to know if you take out the deposit they make from their treatment?
Did you go through a slideshow in your onboarding call? Or did you just go through the steps of how you will get them clients. AND if you did go through your slideshow what was in it because presenting by not having a client before that is challenging considering you don't have much to work with and put into the slidehshow. Thanks
I think taking Iman's course made my life so much easier, got it from a page for around 30$ and there is no going back!
Agreed
What page was it? How do you find something like that?
@@SuperAli1235 Go to my channel's about section and check description
Great video 👏. Would you give a break down of all softwares that you use to run your agency?
Yes I’ll make a video on that
@@juansmmajourney thank you, wish you the best bro 🙏
@@thebreadman2216 thank you bro! I wish you the best too🔥
Hey! Quick question: when offering a free consultation, do you collect a deposit?
wow super interesting!
thanks bro! 💯
Nice video. I wonder with a budget of $400 for ads, how much are you charging a client per month?
Good video! Quick question, why use Slack instead of like WhatsApp or something ??
Thanks! We like slack is more professional I would say
if you took agency nav..you would have seen this
but good job brother
Thanks bro!
Do you have a website? Could you share it so we can get inspiration?
I appreciate you documenting your journey!!!
Quick question,
what is the process for processing the deposits?
- do you get access to your clients Money System to process the deposit ?
- or how do you do it?
thanks appreciate the support! So the way we do it is through gohighlevel which is a software that lets us collect deposits on behalf of our client! I linked it in the bio of the video :)
@@juansmmajourney oh nice! that makes sense. I've heard of 'GHL' before.
Did you purchase GHL once you got your first client?
I think an awesome video idea would be to see how you use GHL for your agency.
Keep up the amazing work and journey! 🙏
Hey Juan, thanks for sharing these. I wanted to know how you now clear that misunderstanding with your client. Are you still going with that offer or have you now made clear with your client now about what you'll exactly do with your offer!?
Hey bro for sure! Since we care about client experience we’re sticking to the offer of only leads that convert, makes it a bit harder for us but at the end of the day we want to bring lots of value and good experience to our client :)
Hello I'm studying in china and I want to start selling online but I don't know how can I deliver the marchandise to client and what are rhe ways to deliver please can you tell me
Hey Juan can you help me with my onboarding process. I had a meeting but fumbled at the onboarding and setting up facebook accounts , so I need a little help with setting everything up
If you are only getting paid when there is a conversion to paying customers you should get loads more money than just lead generation. I would cancel the deal with the customer as you should be getting paid per lead not on conversion. Usually, 1 in 4 convert to paid customers and I would guess the client knows that and is just being tight.
Just curious which niche is much promising to profit service base or e-commerce?
I tried ecommerce but It was a bit hard to do so since I was a beginner advertising. But I would say both are great in their own ways and can make similar profits long term
Hey Juan. How did you do your contract? I'm trying to see examples so I can make mine
I found my contract online on google, I looked it up specifically for Canada, so I would say just look up a marketing contract template for your country and you’ll find a bunch of good examples!
1. Have a clear offer
2. Communication
3. Have room for error
👌
i have a Question. Do you have to Advertise from the $ 1000 that you got or the client pays you differently to advertise...
No the client covers ad spend, the $1000 we keep 💯
I have a recommendation, let the client reply to messages, so as soon as the message bell rings the client can reply through their own computer with their knowledge of the matter.
good tip! Im going to see if we can do this, might be easier than us asking! thanks
How do you get business owners emails?
Hi juan , i have question do i need gohighlevel for my agency? as a beginner?
Depends what kind of agency you have and what offer you have. You could start without it and later on get it, but it does help a lot!
@@juansmmajourney thx for responding but like when exactly should i buy gohighlevel cuz i do car dealerships should i do it after my first client? Cuz im broke rn . imma just offer fb ads
Trying to figure what would be a good amount for ad spend for local businesses. I'm thinking $500/mo would be the absolute minimum but what do you think? I've heard apple updates have been affecting the way some people run ads so idk if I should increase that amount
Yeah I would say around 500 or more if possible
hey man! quick tip: Set communication with the client on a different channel. Best is whatssap or DM on Phone number. This way it pushes directly to him and he can see it while he is checking other messages. So you can automate this with zappier I think, you can take the leads question and send it directly to the client with an automation system :)
Love how you lay out your journey! I think it is really valuable what you do! :)
Great job!
Thanks for the advice! I wonder if slack looks more profesional tho? Compared to WhatsApp for instance
No this is not acceptable. How is it that you can know if the clients purchase the packages or not? The businesses owner can easily just lie to get a refund back too.
what program do you use to talk with leads?
its called gohighlevel, I linked it in the bio of the video if you want to check it out!
hello, what age do you think is appropriate to start. I (15) have been thinking about starting a SMMA and why don't you use a contractor?
Hey I would say go for it! Don’t see why you couldn’t start one at 15! Also we don’t use a contractor because I wanted to learn myself, maybe I’m the future we hire one
@@juansmmajourney thank you for you advise
Not their fault they didn’t convert. You brought them a lead, you did your job. That’s advertising.
yeah thats true as well!
Appointment ≠ Client
Facts 💯
Hey how much does it cost to start up smma
depends but I would say have like a $200 to cover softwares and stuff like that
@@juansmmajourney yeah but cant I do that after I sign my first client and get my fees first then apply for software and stuff
@@ccc_sk7 Yeha you could probably do that, you might need a email and website domain which cost a bit but up to you
if i running facebook ads for someone, who need to pay the ads me or the cliens?
Client covers the ad spend!
Bro, I need a job. Do you have any openings?
I dont sorry bro, Im just getting started :)
@@juansmmajourney Ay, nvm👑
You done your job and they didn’t. You are not a fault.
Exactly yeah
Have you considered using chatgpt for generating fast and knowledgeable answers?
hey yes I have but Im not too sure how accurate the answers may be!