That's right direction Surface should be heading. Upgradable, customizable, accessible premium devices! There's still space for more accessible yet Premium build device. There's a gap between ultra cheap budget build laptops and basic Premium laptops(Surface laptop 3 and 4, Macbook air 8gb). Fill it greatly!
Hey, there! Thank you for sharing your much-appreciated feedback with us. Our team is always looking for more ways we can improve with our users. We will be sure to pass this along to the rest of our team!
@@surface No you wont... Your "Feedback team" and "Support team" need a HUGE overhaul... As a customer of surface device, it is a nightmare to go through your support... ITS AMAZING that microsoft is becoming a better company, yes. But in term of connecting with their users, fans and fidel customers... Its highly disgraceful how you treat us. Its super painful but i've discouraged my entourage to buy surface device (From the microsoft store) because of this.. a real real nightmare. TLDR of my story, I purchased a Pro 8, it was highly defective, Support kept saying they'll do something about it, took aprox 3 weeks to get a refund (Wanting a small compensation for my time lost and this nightmare, they were rude to me), settled for a 10% off me next order... which is defective a lot too :)... ) A-MA-ZING service. How can the best company to work at in the world, has the worst customer service in the whole tech industry... this is so bad... I don't even want to return my defective device... I told microsoft about the issues, they said that I have 1 year to return it if defective so... ill wait. Its so painful. I think they sold me a REFURBISHED Laptop... For the *** price of a new one...
@@kate_vye810 this is why I like buying devices through a physical store like Best Buy, there is usually better warranty support compared to directly from an online support page. Just a tip
A quick note on that thermal cover removal: note that each screw has a number, and Chee Cong removes screw number 2 last, which is not correct. You should unscrew heatpipe screws according to their numbers. The best practice is to remove diagonally (bottom-left > top right > top left > bottom right), not clockwise or counter-clockwise, to prevent uneven side pressure from damaging the CPU.
Thank you for the instructions. I did a disk upgrade. It is worth remembering to press the drive firmly into the M.2 connector. If we press the disk in the wrong way, the laptop will not turn on
Thank you so much for that comment, I thought I bricked my surface until I tried this. Before that it didn't even charge, just a black screen and no life signs
Ok so you provide video to repair the Surface Laptop Go 2, but why in France you don't give the reparability index (indice de réparabilité) on this model while the previous model had one (3,6/10) ?
All of a sudden my surface laptop go did not turn on not matter what we did. I have given it to service Center😢 what could be the possibility for this occurrence? I merely use it
@@surface This my request to all of you guys, please 🙏 be responsible and respectful to your work, After all only our good work represent us. Respect for all of you guys(Apple & Microsoft team members)
my only wish for microsoft is that we can upgrade and repair the ssd , the screen and the battery from the upcoming sruface laptop 5 . and could be even greater if microsoft himself sell the replacements parts .
Hi. My Surface Laptop Go isn't charging when plugged in. It's stuck at 0% all the time and it turns off right away when I unplug the charger. Please help.
My Surface Laptop Go 2 is 4 months out of warranty and my right channel speaker is blown out. I barely use this device. Pretty disappointed as I love Microsoft and the build quality of the surface lineup.
From the first day of purchase go 2 model I had problems with the wi-fi connection. So I installed linux mint on it so at least I can use it right when I need it. Overheating is tremendous CPU is always between 90-100°C and laptop is unusable till it cool down a bit. Maybe I got a defective one, I don’t. I should have returned it right and asked for my money refund, I was lazy. Going to buy a new laptop now. I like the brand and design so I can't say miser pay twice, but it's unusable laptop for my basic daily task's. Sorry Microsoft.
That's right direction Surface should be heading. Upgradable, customizable, accessible premium devices! There's still space for more accessible yet Premium build device. There's a gap between ultra cheap budget build laptops and basic Premium laptops(Surface laptop 3 and 4, Macbook air 8gb). Fill it greatly!
Hey, there! Thank you for sharing your much-appreciated feedback with us. Our team is always looking for more ways we can improve with our users. We will be sure to pass this along to the rest of our team!
@@surface No you wont...
Your "Feedback team" and "Support team" need a HUGE overhaul... As a customer of surface device, it is a nightmare to go through your support... ITS AMAZING that microsoft is becoming a better company, yes. But in term of connecting with their users, fans and fidel customers... Its highly disgraceful how you treat us. Its super painful but i've discouraged my entourage to buy surface device (From the microsoft store) because of this.. a real real nightmare.
TLDR of my story, I purchased a Pro 8, it was highly defective, Support kept saying they'll do something about it, took aprox 3 weeks to get a refund (Wanting a small compensation for my time lost and this nightmare, they were rude to me), settled for a 10% off me next order... which is defective a lot too :)... )
A-MA-ZING service.
How can the best company to work at in the world, has the worst customer service in the whole tech industry... this is so bad...
I don't even want to return my defective device... I told microsoft about the issues, they said that I have 1 year to return it if defective so... ill wait.
Its so painful. I think they sold me a REFURBISHED Laptop... For the *** price of a new one...
Should've let users to upgrade the RAM as well.
@@kate_vye810 this is why I like buying devices through a physical store like Best Buy, there is usually better warranty support compared to directly from an online support page. Just a tip
Kudos to microsoft for making this guide and making a easily accessible laptop. This will help in the longevity and reduce electronic e-waste.
A quick note on that thermal cover removal: note that each screw has a number, and Chee Cong removes screw number 2 last, which is not correct. You should unscrew heatpipe screws according to their numbers. The best practice is to remove diagonally (bottom-left > top right > top left > bottom right), not clockwise or counter-clockwise, to prevent uneven side pressure from damaging the CPU.
Nice video, good to see you here, Chee!
Thank you for the instructions. I did a disk upgrade. It is worth remembering to press the drive firmly into the M.2 connector. If we press the disk in the wrong way, the laptop will not turn on
Thank you so much for that comment, I thought I bricked my surface until I tried this. Before that it didn't even charge, just a black screen and no life signs
One last question : where are the parts ? I mean now we know how to open the device but where can we buy components ?
amazon? eBay?
Ok so you provide video to repair the Surface Laptop Go 2, but why in France you don't give the reparability index (indice de réparabilité) on this model while the previous model had one (3,6/10) ?
Way to go, Chee!!
All of a sudden my surface laptop go did not turn on not matter what we did. I have given it to service Center😢 what could be the possibility for this occurrence? I merely use it
🤟🍀
Can anyone tell me where to buy a new battery for Surface Laptop Go 1? I can't find it anywhere :(
Microsoft and Apple are best of best. Thanks both company for their best build quality.
We appreciate the love, Asifur!
@@surface This my request to all of you guys, please 🙏 be responsible and respectful to your work, After all only our good work represent us.
Respect for all of you guys(Apple & Microsoft team members)
Adobe PS, LR, Premiere pro @ 1080p rendering, is this laptop capable of the aforementioned activities, please let me know
What is the model of ssd used
That's right direction Surface Laptop Go 2 , but how to upgrade 128 gb ssd to 512 gb ssd .please update
my only wish for microsoft is that we can upgrade and repair the ssd , the screen and the battery from the upcoming sruface laptop 5 . and could be even greater if microsoft himself sell the replacements parts .
Hi. My Surface Laptop Go isn't charging when plugged in. It's stuck at 0% all the time and it turns off right away when I unplug the charger. Please help.
Uh oh! This isn't what we like to hear. Let's have you try out these troubleshooting steps: msft.it/6050e4lEy
Good repair 😀
this means we can upgrade the ssd?
yes
My Surface Laptop Go 2 is 4 months out of warranty and my right channel speaker is blown out. I barely use this device. Pretty disappointed as I love Microsoft and the build quality of the surface lineup.
Oh, no! This isn't what we like to hear. Please reach out to our support team so they can further assist you: msft.it/6055gBimc
My surface laptop keyboard is not working please help me what I do service centre is not hear please help me
Hello, Pritam! You can learn how to contact our support team here: msft.it/6054dh0yp We hope this helps!
Battery not glued... I waited for this for a long time 🥲
Also - thanks for timecodes.
Walao can definitely hear that he is from MY/SG
Yeah my battery lasts 2 seconds off power maybe I should get that replaced
SURFACE LAPTOP GO 2 REPAIR VIDEO
I am First @Microsoft
Bravo you win windows 95
@@boostkiller 😅 With Nostalgia Fell oh yesss!!
@@MonsterCreations662 but do you have floppy 💾
Microsoft laptops are wayyyyyyy better than Apples MacBooks and feel very premium 💯 shoutout to Microsoft for making their laptops repairable.
sadly this video doesn't say why the RAM is SOLDERED on the board
any giveaway ?
🥊
i guess hardest part is removing backside from keyboard. Thanks for the tutorial.
We hope you found it helpful! 🙌
we need surface laptop 5, cheap
From the first day of purchase go 2 model I had problems with the wi-fi connection. So I installed linux mint on it so at least I can use it right when I need it. Overheating is tremendous CPU is always between 90-100°C and laptop is unusable till it cool down a bit. Maybe I got a defective one, I don’t. I should have returned it right and asked for my money refund, I was lazy. Going to buy a new laptop now. I like the brand and design so I can't say miser pay twice, but it's unusable laptop for my basic daily task's. Sorry Microsoft.
Yeah mine is always throttling too, shame as its a lovely laptop apart from the cooling!
Very bad model. WIFI disappears from day one
I'm sorry to say this but I just have to
He is confused
Made in china
everything is made by chine 😌
chee chong 💀💀
😂😂
@linustechtips