Finally convinced my office we need to descale our machine LOL very helpful but definitely need to press the buttons for more than 3 seconds to enter descale mode
Flashing lights got stuck. Called the help line, and was told to do the descaling again, following the UA-cam video. Did not want to do that as I would be using a second descaling liquid pouch. Looked up video online on how to fix the issue. Found a UA-cam video with very simple instruction, which was to hold both buttons for 5 seconds. It worked. In case anyone out there has the same poor service from Nespresso, this is how you get it un-stuck
the inissia manual (page 14) mention to descale between 1000 to 4000 cups of 40ml coffee depending of water hardness. I drink max 2 expresso per day so ~ 730 per year, so I need to descale every 2000 coffee because of water hardness, so it's ~2-3 years.
Thank you for your reply. Rest assured that we can provide you with technical assistance for your Inissia machine. To do so, we kindly invite you to call our Canadian toll-free number 1.855.325.5781. Cheers!
Followed your guide by heart, but instead of 2 times washing with fresh water I washed 5 and also wasted 2 coffee capsules to be safe.. And it works wonders! No sign of chemical into my coffee and works again like new!
My first time to use the descaling solution. I rinsed 2 times and switched it off. Now that I’ve read your suggestion, could I just switch on the Descaling mode again and let water run through the system a few times?
@@jayant408 yeah of course I don't think it will harm your machine.. you can even try it without descale just waste 2 cheap coffee capsules and your coffee will be fine
I followed this whole video and it worked PERFECTLY!!!! THANNKKKK YOU! ❤ only other thing I did was run the water through at the end 5 times for the lungo setting. Then i brewed my coffee and it tastes amazing! I descaled my machine because it started having a bitter taste to the coffee. Tastes brand new now!
Just did the descaling and as everybody says you need to rinse it with water at least 5-6 times. You can smell the water and see the clarity of the water to understand if there is still some chemicals in the system. I did that rinsing cycle 5 times I believe and then pulled 2 espresso shots to make sure it is okay.
Helpful tutorial, but I had to press the buttons 8 seconds to enter and to exit the descaling mode ; 3 secs were not enough. Also you should empty the drip tray after each iteration, or it will quickly overflow.
Thank you for bringing this to our attention, Yves. Should you run into any additional problems, please give us a call directly We are available 24/7 at 800-562-1465 where you can speak with a machine expert for comprehensive troubleshooting.
Thank you for the video, but my machine doesn't start descaling after pressing both buttons for 3 sec. That drove me mad. I pushed buttons simultaneously and they simply stopped glowing (switched off), so after some efforts I managed to start descaling using a scheme: buttons stop blinking, push them for 5 sec, they stop glowing, push them again for few seconds, then the descaling starts. It takes about 10 seconds. I think you should update your video to list the actual process, like "push for 4-10 seconds".
Friskyjournal, thank you for the comment. That message has been relayed to the appropriate department. Let us inform that you can also use the electronic version of the user manual for descaling: bit.ly/2wztT0Z
Very important note: after the first and the second descaling process, empty the dip tray, which you can see at 0:46 If you don’t do that then water will flow out from the dip tray. // Fontos: az első és második vízkőtelenítési folyamat után, az alsó csepegtető tartályt ki kell üríteni (ami 0:46 -nál látható), különben kifolyik a víz a kávéfőző alá.
if that is happening it means you need to take the unit apart and clean the inside of the part where the coffee capsules go. There is a plate in there that gets really gunked up. There are several youtube videos on how to disassemble these units. It’s a little involved, but only takes a few hours to get back to a perfectly working machine again.
Hi there, we are so sorry to hear that. As a tip, we would like advise to place your machine on a steady underground to cancel the noise a little bit. Also, descaling your machine on a regular basis (once in three or four months) will also help a lot. Anyhow, we are glad to hear that you enjoy our coffee, and would like to wish you a lovely day. Do not hesitate to contact us via our Twitter or Facebook page or the contactform on our website if you have any more questions!
Oh no need to feel sorry at all ! thanks allot for the tips ! Didn't really expect to get an answer to my comment :) You guys have a lovely day aswell !
Please could you forewarn that in the process the water tray must not be emptied to the last drop, that you have to watch and push to stop if it is going to be empty, because the air can go inside the machine and you will have a new problem, the machine will not pour water again. I had to throw away my inissia coffee machine because I think I burned it trying to return it to the normal operation. So, better not to do this operation, but if you are going to do it, watch the water tray, don’t let it be emptied
Grazie per la spiegazione, sono riuscita a fare la decalcificazione ma, come ho visto in altri commenti, ho tenuto premuto più di 3 secondi per accedere alla modalità indicata, ho aspettato il necessario finché le luci hanno iniziato a lampeggiare velocemente. Ora mi godo il caffè buono come la prima volta.
My old machine had years of coffee residuals encrusted inside, the only way to access for a proper clean was to disassemble the machine, which is a good way to break something since it was decided to use plastic locks than screws. I wonder if there's a way to unclog and clean all that, it's pretty hard to reach otherwise
Regular cleaning and descaling with Nespresso Descaling Solution is recommended to keep your Inissia in peak operating condition. After cleaning, gently scrub the pyramid plate with a toothbrush and warm water. This is the triangular plate with a waffled texture that punctures your capsules. Call Nespresso, 800.562.1465, for guidance.
@@nespresso My problem was the coffee powder residual built in that little piece you move to open the machine to insert the coffee capsule. The punctual grid was cleaned as instructed but the gross stuff was behind 2 cm of plastic behind that, all around the hole where the coffee comes out from that grid and goes in the 3-way tube to exit. There's no way to access that without dismantling the machine and the method your company suggested (inserting a little thing like a straightened paper clip to free the holes) couldn't properly reach all around that. Considering the machine also leaked when making coffee (i assume from a ruined gum ring since both grid and holes were free), i ended up having 2 locks broken in the disassembly and had to buy a new one. While i understand that it's so cheap that it's better to just buy a new one, i'd like to repair what i already have and it sucks that it was made in a way that you are forced to throw it away after some years. I hope it will be revisioned in a way better way in the future.
@@chromaticvisuelle I now tend to go with a short coffee without a capsule to just let the clean water flush any residual i might have, after the last coffee of the day. I just hope it can help preventing that wall of gross stuff, the taste it gave to any coffee i made with the old machine was horrible...
Благодаря за видеото което сте направили... Понеже не намерих същия разтворител за котлен камък на неспресо взех друг вариант който е на прах по същия начин както показвайте и аз така направих и кафето си тече нормално вече...
I rinse it twice instead of once with water before quitting the descalling mode. The very first espresso does taste weird, I wonder if it's "bitter" because it's clean or chemical taste. It's not that bad actually. I think it will be gone in next few coffee. At least it's done, it was like ~3-4years.
3 seconds? not on mine, more like 6-7 seconds. also it sometimes needs to be unplugged during the process because it won't start the next cycle no matter what i press. lastly, it takes about 10 cycles of 500ml just to get the taste of the descaling solution out of the espresso.
Love my machine, BUT, the fucking generic, one size fits all instructions and directions are the worst. Been rinsing this thing forever to get the smell AND particles flushed out.
No problems with the instructions and only run an extra 1.5 liters through and coffee is fine and descaling solution not toxic unless you drink it straight.
I descaled my machine and was hopeful because it didn't leak water during the descaling process. Unfortunately, after the descaling, not only did it leak clear water again, but it did not produce any espresso. I tried reloading the pod multiple times and starting/stopping, including unplugging. What now?
Thanks for your query! We definitely recommend descaling your machine even if you use spring water. Depending on the spring, it can contain even more minerals than tap water. Descaling also helps to remove any oil or coffee ground buildup which may occur during extraction of the coffee. Regarding when to descale, the timescale varies on use, the machine type and your water's hardness. Some machines have an alert for it. As a broad rule we advise descaling at least every 6 months and for some machine even sooner. If you start noting slower flow, cooler coffee or granules in the cup, these are also good signs a descale will help.
Gracias! La tengo como nueva! Eso sí, hice lo que dijeron x ahí, 5 veces con agua después del descalificante, y dos cápsulas de café a la basura estoy escribiendo este comentario tomándome mi cafelito
Como podemos traduzir o comentário do video? Quando não temos o inglês como primeira língua, porque não aparece um video com as instruções na língua onde a máquina foi vendida e onde a nespresso tem representação?
Olá, Junilia. Para selecionar um idioma diferente para a legenda, basta clicar na engrenagem e selecionar o idioma de sua preferência. Caso tenha qualquer dúvida, estamos a sua disposição. Até logo!
Hi John, we recommend using filtered water, however, if you use tap you may just need to descale your machine, or run the cleaning cycle more often due to the water hardness level.
I followed the instructions as well and i decided to flush it with clean water twice(i only use purified water to begin with) and i didn't taste any of the solution, i brewed an espresso just with water and could taste anything but water. The cloudy water is just heated up water it clears if you let it sit for a bit....
Nice descaling video, however one key point is missed; how to stop the machine once the descaling fluid passes through the the machine? I pushed every combination of buttons I could think of but couldn’t stop the machine until I unplugged it!
Hi Eleonora, we wouldn't recommend using white vinegar in your machine. We only test our machines using a Nespresso Descaling Kit which can be purchased on our website. Many thanks.
If I use distilled water all the time, do I still have to descale the machine? I use an old coffee maker that also has the steam thingy, never had problems using distilled water. I want to buy and try one, but I'm scared of the chemical part thou....
In addition to clearing mineral buildup from inside the machine, descaling also aids in cleaning the machine internally from coffee grinds and other contaminants. Therefore it is recommended to descale regularly, regardless of the type of water used. Our descaling solution is made of food-grade citric acid. We are sure you will love the Inissia.
I'd love it more if the bloody water didn't taste of descaling solution after five cycles of clean water. There are people on this thread who have had to run thirty cycles and still can't get rid of the taste.
dear Nespresso: any answers on all the people who have problems with still tasting the descaling kit in their machines even though they ran water through it several times? I might have the same problem. 4 cycles of water and still it's blury. Haven't tried to prepare coffee yet though.
Poštovana Bojana, Hvala što birate Nespresso! Set za uklanjanje kamenca možete poručiti na našoj web stranici: nespres.so/ctt8jh Možete nas kontaktirati i putem telefona na broj 0800 253 253 (besplatna linija). Ili kupiti u našim buticima u Beogradu i Novom Sadu. Za sve dodatne informacije stojimo na raspolaganju! Srdačno, Nespresso
Oi, Caio. Boa tarde, Tudo bem? Para que possamos te ajudar de maneira assertiva, pedimos por gentileza que nos escreva por DM e informe seu CPF ou número de membro. Te aguardamos por lá!
I couldn’t enter the descaling mode despite pressing the buttons for more than 3 seconds and even longer. I just used the lungo function several times - hope it still works!! Did anyone do the same?
We're disappointed to hear this, and we hope you know that we're always here to help. Machine experts are available 24/7 at 800-562-1465 for comprehensive troubleshooting.
Hello, we are disappointed to hear this. Give us a call at 800.562.1465, and one of our machine experts would be happy to assist you with troubleshooting services.
Hi Troy, please can you DM us on one of our other social platforms, and we can investigate this for you. Please DM us with your membership number and postcode. Many thanks.
this descaling mode is not working, I press it starts blinking but then it starts working without pressing lungo and then I cannot enter the lungo mode again, it keeps blinking no matter what I press. So I had to take to turn it off completely and just press lungo as in making regular coffee... not sure if I did it correctly
Hi there, we are disappointed to hear this. We'd recommend contacting our Technical Team when you're with your machine on freephone 0800 442 442 (UK) / 1800 812 660 (ROI). The team are available every day between 7am and 10pm. Many thanks.
After the descaling process I threw away 2 cups full of water. Then I tried my first cup of coffee and i could taste the chemicals, the second was similar, 3rd cup tasted okayish, 4th cup was similar to the original but traces of chemicals came back, 5th cup tasted nearly right, 6th cup tasted like heaven but I had to rush to A+E as I was scared at how fast my heart started beating.
Kedves Zsuzsanna! A vízkőmentesítő folyadékot (1dl) ki kell egészíteni vízzel, a víztartály legyen tele. Amennyiben tudunk segíteni a vízkőmentesítés folyamatában hívj minket bizalommal a 06 80 2582 80-as éjjel nappal díjmentesen hívható telefonszámon. Üdvözlettel, Nespresso Club
Guys, are you sure that you used instructions exactly for Inissia? Perhaps, you used it for another model? I'm asking because i did just as the video says and everything is fine. No chemical taste or smell. Coffee, by the way, became better after this operation.
Hi, I just descaled it using the Nespresso product, I did it twice as indicated but when I poured water in the tank to rinse the machine, it won't come out anything. The same sound is present as on descaling but after 10sec nothing coming out, it stops. Anyone else experienced the same thing?
@nespresso I figured out how to solve this problem. Apparently, if the machine is held in descaling mode 10+ min without starting the descaling/rinsing process, it gets blocked. Unplugging and waiting for 10min did the job for me and I could continue the process.
Az első kör után mikor elfogy a folyadék a tartályból, valószínűleg levegő kerül a rendszerbe. Ami azt eredményezi, hogy a második kör nem tud elindulni, nem tud folyadékot beszívni a tartályból. Tavaly ugyanígy jártam, ezért most gondoltam megelőzöm a bajt, utántöltöttem a tartályt, hogy a program lejártakor biztosan ne maradjon üres, nehogy újra levegőt szívjon be. Hiába, ugyanaz történt, most próbálom nagyjából huszadjára újra indítani a programot, de csak küzd és küzd, nem tudja a tartályból beszívni a folyadékot. Talán majd holnap tudom folytatni, de lehet csak 2 nap múlva. Addig pedig kávét sem ihatok. Ilyenkor legszívesebben kihajítanám az ablakon ezt a gépet...
Kedves Dávid! Szomorúan olvastuk, hogy készüléked vízkőmentesítésekor problémát tapasztalsz, így mindenképpen szeretnénk segíteni! Kérünk, add meg privát üzenetben regisztrált email címed vagy klubtagsági számod, hogy felvehessük veled a kapcsolatot a hiba elhárítása érdekében!
@@nespresso thanks for your earlier response.. I am from Pakistan. In Pakistan I am from province KPK. In KPK I live in Peshawar. And there in Tahkal village
Many thanks for reaching out. We are currently not present in Pakistan. Therefore, we are not able to offer you products from our range. Maybe it will be the case in the future, but entering a new market is a long and complicated process. Wishing you a wonderful day! Best regards, Nespresso Social Media Team
My mum forgot to take off the capsule (used) from the machine and it stayed there when we were descaling our machine. Should we repeat the descaling process?
My machine stuck in descalling mode now after 3cycle..all button light keep flashing ,never ending..had done factory reset but it doesn't fix the problem
Thanks, Kev, for your feedback. We're glad to hear regular maintenance has improved the performance of your machine, and we're sure, the flavor of your Nespresso.
Olá Adriana, como vai? Informamos que a Nespresso não comercializa mais o produto de descalcificação para as máquinas, pois, no Brasil não possuímos altas níveis de dureza em nossa água, diferente de outros países. Recomendamos caso a sua máquina apresente algum problema referente a isso, que nos envie uma mensagem via Inbox do Facebook, DM do Instagram ou por uma das nossas centrais de atendimento, para podermos te auxiliar com alguns testes. Permanecemos à disposição!
Hallo Ivan_ [Ka], es kann sein, dass Du die Tasten zu lange gedrückt hältst. Diese sollten für den Entkalkungsmodus nur etwa drei Sekunden gedrückt bleiben. Sollte dieses nicht funktionieren, stehen wir Dir auch gerne unter unserer gebührenfreien Rufnummer 0800 18 18 444 zur Verfügung.
Hi there, we are disappointed to hear this. Please can you send us a private message with your name, member number and address, and we will investigate this for you? Many thanks.
Hi Stephen. Our Technical Team will be happy to help resolve this with you. Please call 0800 442 442 and select option 3 to speak directly with our technical specialists. Many thanks again.
When I go for descaling mode my pixie went ded. Then i pressed both buttons for 3 secs it started to descale and lights were blinking. Is this correct behaviour?
Oi, TubeSpoker. Tudo bem? Indicamos a descalcificação em máquinas que são usadas fora do Brasil, aonde o nível de cálcio na água é superior a água do nosso país, ou para máquinas que já realizaram pelo menos 3.000 extrações de cafés. Demais dúvidas, permanecemos à disposição!
Buongiorno La Peppia Rocchettara, ti invitiamo a contattarci attraverso la pagina bit.ly/3YJpsf1, la nostra chat o al nostro numero verde 800 39 20 29 sempre attivo, in modo da poterti fornirti un rapido riscontro. Rimaniamo a tua completa disposizione. Buona giornata!
A word of warning: I followed these instructions. Worked fine. Drank my first cup of coffee and almost threw up. 10 iterations through the cleaning cycle and I can still smell descaling solution in the water. And I don't really think of my sense of taste/smell as anything special.... I will cycle through another 10 cups of water tomorrow. Till then, it's back to the instant. At least that doesn't taste of chemical. And I'm glad I don't have to descale for another year - and will probably pass then. It was working and tasting just fine before this. And a further point of irritation: If I only need to descale once a year, why not give me ONE packet of solution in the descaling pack and charge me half the price? Oh, sorry, I forgot ... you need me to fund the cost of these half-baked videos, right? Wouldn't it be easier if you wrote better manuals? (OK, I better stop while my BP is normal)
+Rashad in Oz Holy long before the taste went away? I used the descaling kit and 30 rinse cycles later it still smells of chemicals and the water still has a white residue in it
The reason they give two per packet is that if you live in a hard water area then you should use two sachets of liquid in a single tank of water for the descaling process.
+Rashad in Oz I tought I was the only one. I did the cycle with clean water 4 times and then I used 10 cupsules to remove the chemical taste. Awful experience.
I second Christian Gabrielsson. Don't use vinegar. It'll damage your machine. You can use a cheap liquid descaler from the supermarket as well. You should NOT use dissolable/powder descaler as well. My boyfriend works at Nespresso.
Why would it damage the machine??? I've read here you can use white vinegar - www.cafeliegeois.us/blogs/nespresso-compatible-capsules-news-and-blog/diy-instructions-for-cleaning-and-de-scaling-your-nespresso-machine
I got through one cycle of descaling and then my machine presumably air locked and now there is no flow through and out through the coffee outlet, any official advice on how to solve this?
Hi Tom, in view of the issue you are experiencing, we would recommend contacting our Technical Team directly for further assistance. You can reach them by calling 0800 442 442(UK) or 1800 812 660(ROI), and selecting option 3. Many thanks.
9 years later , still I'm here rewatching this video and descaling my Nespresso machine with Vinegar :)
Como faz com vinagre? Quero economizar. Kkkk gastei 10$ num descacificante
@@ewertonrcorشمم١١١١١1+!
Με ξύδι όμως δύσκολα φεύγει η μυρωδιά του καλύτερα με χυμό λεμονιού φίλε δοκιμασε το αυτό κάνω εγώ ,😃😃😉😉😉😉
How much lemon juice do you add?
W t nnxx
Finally convinced my office we need to descale our machine LOL very helpful but definitely need to press the buttons for more than 3 seconds to enter descale mode
Definitely 😂
Yes…
8 seconden is meer juist.
Well,with that music it's a good job I didn't ask my Nespresso machine to go on a date...
😮
Flashing lights got stuck. Called the help line, and was told to do the descaling again, following the UA-cam video. Did not want to do that as I would be using a second descaling liquid pouch. Looked up video online on how to fix the issue. Found a UA-cam video with very simple instruction, which was to hold both buttons for 5 seconds. It worked. In case anyone out there has the same poor service from Nespresso, this is how you get it un-stuck
Hello, we are sorry to hear that. Could you identify what country help line you called?
I had the same problem. I was searching for an answer. Thank you
I hold both for 5 seconds. They still are flashing. This is the second pouch of descaling I wasted
Thank you! I could not turn off the cleaning mode, it started to drive me crazy
Thank you, it's the only thing that worked for me too after I was going crazy for days trying to stop those lights after discaling twice!
I started watching this video looking to clean my Nespresso machine. Before I knew it, I was hot and sweaty in bed with the Nespresso machine.
This videos are oddly satisfying to watch 😅
Anais Santiago totally agree they are so relaxing haha 😅😍
ASMR
ㅡㄷㅈㄸㅊㅎㆍㅎㅉㄷㅈㅇ
the inissia manual (page 14) mention to descale between 1000 to 4000 cups of 40ml coffee depending of water hardness. I drink max 2 expresso per day so ~ 730 per year, so I need to descale every 2000 coffee because of water hardness, so it's ~2-3 years.
Could you please clarify your country of living so we might better assist you?
@@nespresso Quebec, Canada. Is this automated email?
Thank you for your reply. Rest assured that we can provide you with technical assistance for your Inissia machine. To do so, we kindly invite you to call our Canadian toll-free number 1.855.325.5781. Cheers!
Yep, I just did the descaling as per instructions. I did the rinsing 5 times and then made myself a coffee and it’s all good to go again. 👍🏼
Delighted to hear that our guide was useful for you ❤️☕
Followed your guide by heart, but instead of 2 times washing with fresh water I washed 5 and also wasted 2 coffee capsules to be safe.. And it works wonders! No sign of chemical into my coffee and works again like new!
Me too!
@@erica-roma
kwlöei
Ü
My first time to use the descaling solution. I rinsed 2 times and switched it off. Now that I’ve read your suggestion, could I just switch on the Descaling mode again and let water run through the system a few times?
@@jayant408 yeah of course I don't think it will harm your machine.. you can even try it without descale just waste 2 cheap coffee capsules and your coffee will be fine
@@ChrisGamingGR thanks! I tried the descaling mode and ran more water through it. My coffee tastes ok 👍🏼
I followed this whole video and it worked PERFECTLY!!!! THANNKKKK YOU! ❤
only other thing I did was run the water through at the end 5 times for the lungo setting.
Then i brewed my coffee and it tastes amazing! I descaled my machine because it started having a bitter taste to the coffee. Tastes brand new now!
We are always happy to help 😊
Just did the descaling and as everybody says you need to rinse it with water at least 5-6 times. You can smell the water and see the clarity of the water to understand if there is still some chemicals in the system. I did that rinsing cycle 5 times I believe and then pulled 2 espresso shots to make sure it is okay.
Dear Mert Topçuoğlu,
For technical service assistance you can call 444 1 576 Nespresso Club line until 8 pm.
Enjoy your coffees.
@@nespresso fuck your answer
Helpful tutorial, but I had to press the buttons 8 seconds to enter and to exit the descaling mode ; 3 secs were not enough. Also you should empty the drip tray after each iteration, or it will quickly overflow.
Thank you for bringing this to our attention, Yves. Should you run into any additional problems, please give us a call directly We are available 24/7 at 800-562-1465 where you can speak with a machine expert for comprehensive troubleshooting.
Thank you Nesspresso, your directions work in Hong Kong! Drink right away and it was superb.
Thank you for the video, but my machine doesn't start descaling after pressing both buttons for 3 sec. That drove me mad. I pushed buttons simultaneously and they simply stopped glowing (switched off), so after some efforts I managed to start descaling using a scheme: buttons stop blinking, push them for 5 sec, they stop glowing, push them again for few seconds, then the descaling starts. It takes about 10 seconds. I think you should update your video to list the actual process, like "push for 4-10 seconds".
Friskyjournal, thank you for the comment. That message has been relayed to the appropriate department. Let us inform that you can also use the electronic version of the user manual for descaling: bit.ly/2wztT0Z
Thank you so much this helped !!
Thank you! I did just as you said and worked
Indeed this is the correct way! Thank you!
Thank you so much! Worked perfectly!
Pretty much the same instructions as with cleaning the Pixie.
Thank you much!
Din soya
Very important note: after the first and the second descaling process, empty the dip tray, which you can see at 0:46
If you don’t do that then water will flow out from the dip tray.
//
Fontos: az első és második vízkőtelenítési folyamat után, az alsó csepegtető tartályt ki kell üríteni (ami 0:46 -nál látható), különben kifolyik a víz a kávéfőző alá.
Darn it. I wish i read your comment sooner
@@fogasterg ugh me too
❤q
A
if that is happening it means you need to take the unit apart and clean the inside of the part where the coffee capsules go. There is a plate in there that gets really gunked up. There are several youtube videos on how to disassemble these units. It’s a little involved, but only takes a few hours to get back to a perfectly working machine again.
This video is very useful and I admire the soft porn background music.
David G. How do u know???
Thank u so much! You saved my life 🙏
I wish my nespresso machine was as quiet as this one xD Still very handy thing to have though. And tasty coffee !
Hi there, we are so sorry to hear that. As a tip, we would like advise to place your machine on a steady underground to cancel the noise a little bit. Also, descaling your machine on a regular basis (once in three or four months) will also help a lot. Anyhow, we are glad to hear that you enjoy our coffee, and would like to wish you a lovely day. Do not hesitate to contact us via our Twitter or Facebook page or the contactform on our website if you have any more questions!
Oh no need to feel sorry at all ! thanks allot for the tips ! Didn't really expect to get an answer to my comment :) You guys have a lovely day aswell !
You are very welcome, and thank you!
Rowbance
Rowbance
Lo ví más para entretenerme que otra cosa ajjajaja, excelente vídeo, muy claro y estético
😊 🤎
Please could you forewarn that in the process the water tray must not be emptied to the last drop, that you have to watch and push to stop if it is going to be empty, because the air can go inside the machine and you will have a new problem, the machine will not pour water again. I had to throw away my inissia coffee machine because I think I burned it trying to return it to the normal operation. So, better not to do this operation, but if you are going to do it, watch the water tray, don’t let it be emptied
Weird. Mine stopped automatically every time it ran out of water.
Does this descaling method also clean the brew chamber?
Thank you for the clear instructions!
😉👍☕
For anyone looking at this video just hold down the two buttons and peer under your fingers, you should see when they start to rapidly flash
Grazie per la spiegazione, sono riuscita a fare la decalcificazione ma, come ho visto in altri commenti, ho tenuto premuto più di 3 secondi per accedere alla modalità indicata, ho aspettato il necessario finché le luci hanno iniziato a lampeggiare velocemente. Ora mi godo il caffè buono come la prima volta.
😊
I can't exit the descaling mode and start making coffee.
Very helpful, thank you. Last time I made such a hash of it I had to ring the help desk to re program my machine 😂
My old machine had years of coffee residuals encrusted inside, the only way to access for a proper clean was to disassemble the machine, which is a good way to break something since it was decided to use plastic locks than screws. I wonder if there's a way to unclog and clean all that, it's pretty hard to reach otherwise
Regular cleaning and descaling with Nespresso Descaling Solution is recommended to keep your Inissia in peak operating condition. After cleaning, gently scrub the pyramid plate with a toothbrush and warm water. This is the triangular plate with a waffled texture that punctures your capsules. Call Nespresso, 800.562.1465, for guidance.
Yeah it's crap the way its built. I actually cut the black plastic to access the chamber, works great now!
@@nespresso My problem was the coffee powder residual built in that little piece you move to open the machine to insert the coffee capsule. The punctual grid was cleaned as instructed but the gross stuff was behind 2 cm of plastic behind that, all around the hole where the coffee comes out from that grid and goes in the 3-way tube to exit.
There's no way to access that without dismantling the machine and the method your company suggested (inserting a little thing like a straightened paper clip to free the holes) couldn't properly reach all around that.
Considering the machine also leaked when making coffee (i assume from a ruined gum ring since both grid and holes were free), i ended up having 2 locks broken in the disassembly and had to buy a new one. While i understand that it's so cheap that it's better to just buy a new one, i'd like to repair what i already have and it sucks that it was made in a way that you are forced to throw it away after some years. I hope it will be revisioned in a way better way in the future.
@@chromaticvisuelle I now tend to go with a short coffee without a capsule to just let the clean water flush any residual i might have, after the last coffee of the day. I just hope it can help preventing that wall of gross stuff, the taste it gave to any coffee i made with the old machine was horrible...
If i press the 2 buttons simultaneously for 3 seconds, as you said, unfortunately my inissia machine is turning off.
Hello, Nikolas. Can you please identify your country, so we could further look into this for you?
@@nespresso yes of course, i am from Cyprus. From the Greek part!
Благодаря за видеото което сте направили... Понеже не намерих същия разтворител за котлен камък на неспресо взех друг вариант който е на прах по същия начин както показвайте и аз така направих и кафето си тече нормално вече...
I rinse it twice instead of once with water before quitting the descalling mode. The very first espresso does taste weird, I wonder if it's "bitter" because it's clean or chemical taste. It's not that bad actually. I think it will be gone in next few coffee. At least it's done, it was like ~3-4years.
Hello. Can you please identify your country so we could further look into this for you?
@@nespresso Quebec, Canada. Is this automated email?
3 seconds? not on mine, more like 6-7 seconds. also it sometimes needs to be unplugged during the process because it won't start the next cycle no matter what i press. lastly, it takes about 10 cycles of 500ml just to get the taste of the descaling solution out of the espresso.
Same here. I found that unplugging, sometimes twice, will enable the descaling mode to reactivate.
God thank you so much. Your advice helped to get my machine working again. Mine also took around 6-7 seconds! Was ready to throw against wall!!!
Love my machine, BUT, the fucking generic, one size fits all instructions and directions are the worst. Been rinsing this thing forever to get the smell AND particles flushed out.
And same here. I am trying in this moment to descalate my machine, but I still do not get the flickering.
Thank you so much for the '6-7 seconds' comment. 😁 I wonder why Nespresso can not provide its clients with the adequate manual... 🙄
No problems with the instructions and only run an extra 1.5 liters through and coffee is fine and descaling solution not toxic unless you drink it straight.
thanks - easy to follow guide and worked on my machine the same.
Shaun Baxter
Егор Жебрун5 hernia de hiato
Petra Iturriaga UA-cam
Егор Жебрун5 Bob
Petra Iturriaga z
Easy enough to follow still great coffee
I descaled my machine and was hopeful because it didn't leak water during the descaling process. Unfortunately, after the descaling, not only did it leak clear water again, but it did not produce any espresso. I tried reloading the pod multiple times and starting/stopping, including unplugging. What now?
Hello. Thank you for reaching out. Please let us know where you are contacting us from, so we could further assist you. 😔
Mine dit continous flashing of buttons between rinses. After second rinse the button glow went away. Do not know if this a problem
Thank you for contacting Nespresso Simone. Please contact the Nespresso club for technical assistance on 0800637773 or email club@nespresso-sa.co.za.
Hello, Should i descale my machine that i even using spring water and how often ideal ?
Thanks for your query! We definitely recommend descaling your machine even if you use spring water. Depending on the spring, it can contain even more minerals than tap water. Descaling also helps to remove any oil or coffee ground buildup which may occur during extraction of the coffee.
Regarding when to descale, the timescale varies on use, the machine type and your water's hardness. Some machines have an alert for it. As a broad rule we advise descaling at least every 6 months and for some machine even sooner. If you start noting slower flow, cooler coffee or granules in the cup, these are also good signs a descale will help.
@@nespresso Thank you so much
Just use a vinegar solution. Works very similarly yet cycles through quicker and cost is a fraction.
Had to hold buttons for at least 10 sec but then it started working 💪
Gracias! La tengo como nueva! Eso sí, hice lo que dijeron x ahí, 5 veces con agua después del descalificante, y dos cápsulas de café a la basura estoy escribiendo este comentario tomándome mi cafelito
If i didnt use the machine for almost a year since the last descale, will i need to descale once i use it again?
It can't hurt to descale your machine. For additional machine assistance, please call us at 800-562-1465, where we are available 24/7.
Como podemos traduzir o comentário do video?
Quando não temos o inglês como primeira língua, porque não aparece um video com as instruções na língua onde a máquina foi vendida e onde a nespresso tem representação?
Olá, Junilia. Para selecionar um idioma diferente para a legenda, basta clicar na engrenagem e selecionar o idioma de sua preferência. Caso tenha qualquer dúvida, estamos a sua disposição. Até logo!
แฟนไหม่
เพลงแฟนไหม่
@@nespresso , a minha inissia só sai agua quente! O que eu faço? Será que está desprogramada?
Are you using tap water or mineral water ?
Hi John, we recommend using filtered water, however, if you use tap you may just need to descale your machine, or run the cleaning cycle more often due to the water hardness level.
I followed the instructions as well and i decided to flush it with clean water twice(i only use purified water to begin with) and i didn't taste any of the solution, i brewed an espresso just with water and could taste anything but water. The cloudy water is just heated up water it clears if you let it sit for a bit....
Christian Gabrielsson fdddsxse.
Ooww6, o presidente 8 2rzdwdsw2wwwwqq 32 1 bom hgghhuuj7 7lhhhjkcads,
Which one is the lungo button? How am I supposed to know that?
Hi Rocco, the Lungo button is the larger cup button on the right. Many thanks.
can I use the regular soap?
Can you please identify your country, so we could further look into this for you?
@@nespresso kuwait , it s written
Nice descaling video, however one key point is missed; how to stop the machine once the descaling fluid passes through the the machine? I pushed every combination of buttons I could think of but couldn’t stop the machine until I unplugged it!
Machine will stop by itselfs :)
Мтр животных показагь
Отве да
for to enter in descaling mode it need to touch simulty the keys for 5 seconds. Also for to out descaling mode in Inissia model.
Hi. In order to provide you with the best response, could you please tell us what country you are in?
Can I use white vinegar?
Hi Eleonora, we wouldn't recommend using white vinegar in your machine. We only test our machines using a Nespresso Descaling Kit which can be purchased on our website. Many thanks.
What could be wrong with my machine - whenever I press those two buttons at the same time, the machine simply goes off!They don't flash at all!
Hi Ivana, if you'll call us at 1-800-562-1465 our machine experts will be happy to assist you.
Is the water supposed to be hot?
Yes, Savanna, it will come out hot during the descaling process.
Descale once a year correct?
Hello. Thank you for reaching out. Please let us know where you are contacting us from, so we could further assist you.
If I use distilled water all the time, do I still have to descale the machine? I use an old coffee maker that also has the steam thingy, never had problems using distilled water.
I want to buy and try one, but I'm scared of the chemical part thou....
In addition to clearing mineral buildup from inside the machine, descaling also aids in cleaning the machine internally from coffee grinds and other contaminants. Therefore it is recommended to descale regularly, regardless of the type of water used. Our descaling solution is made of food-grade citric acid. We are sure you will love the Inissia.
I'd love it more if the bloody water didn't taste of descaling solution after five cycles of clean water. There are people on this thread who have had to run thirty cycles and still can't get rid of the taste.
dear Nespresso: any answers on all the people who have problems with still tasting the descaling kit in their machines even though they ran water through it several times? I might have the same problem. 4 cycles of water and still it's blury. Haven't tried to prepare coffee yet though.
bondjavi qMesica de los 80
me ha gustado mucho,pues se ha explicado muy bien
Nos encanta saber que te ha podido servir de ayuda, Caridad. Mucho más en nuestra web j.mp/1MlnFm4 ¡Gracias y un abrazo!
oi
Nespresso
Nespresso
Caridad De Los Dolores
Hello, where can I find the solution for descaling? Thanks.
Hello Bojana. Which country are you contacting us from?
@@nespresso Serbia.
Poštovana Bojana,
Hvala što birate Nespresso!
Set za uklanjanje kamenca možete poručiti na našoj web stranici: nespres.so/ctt8jh
Možete nas kontaktirati i putem telefona na broj 0800 253 253 (besplatna linija).
Ili kupiti u našim buticima u Beogradu i Novom Sadu.
Za sve dodatne informacije stojimo na raspolaganju!
Srdačno,
Nespresso
Where can I find the descaling solution in Brazil?
Oi, Caio. Boa tarde, Tudo bem? Para que possamos te ajudar de maneira assertiva, pedimos por gentileza que nos escreva por DM e informe seu CPF ou número de membro. Te aguardamos por lá!
How to know when it's time to discale
Hi, we recommend descaling approximately every three months or after every 300 capsules you brew.
I couldn’t enter the descaling mode despite pressing the buttons for more than 3 seconds and even longer. I just used the lungo function several times - hope it still works!! Did anyone do the same?
We're disappointed to hear this, and we hope you know that we're always here to help. Machine experts are available 24/7 at 800-562-1465 for comprehensive troubleshooting.
Doesnt work. When i press the two button simultaneously, the machine turns off.
Hello, we are disappointed to hear this. Give us a call at 800.562.1465, and one of our machine experts would be happy to assist you with troubleshooting services.
Update your video asap!!when I push simultaneously the 2 buttons machine turns off..this is crazy
Hello, we're sorry to hear about the problem you're facing. Please identify your location so that the respective team can assist you.
I followed the instructions, but mine turns off when I try to hold the two buttons for three seconds
Hi Troy, please can you DM us on one of our other social platforms, and we can investigate this for you. Please DM us with your membership number and postcode. Many thanks.
this descaling mode is not working, I press it starts blinking but then it starts working without pressing lungo and then I cannot enter the lungo mode again, it keeps blinking no matter what I press. So I had to take to turn it off completely and just press lungo as in making regular coffee... not sure if I did it correctly
Hi there, we are disappointed to hear this. We'd recommend contacting our Technical Team when you're with your machine on freephone 0800 442 442 (UK) / 1800 812 660 (ROI). The team are available every day between 7am and 10pm. Many thanks.
After the descaling process I threw away 2 cups full of water. Then I tried my first cup of coffee and i could taste the chemicals, the second was similar, 3rd cup tasted okayish, 4th cup was similar to the original but traces of chemicals came back, 5th cup tasted nearly right, 6th cup tasted like heaven but I had to rush to A+E as I was scared at how fast my heart started beating.
78u9
mennyi víz kell a tartályba a vízkőtelenítéshez?
Kedves Zsuzsanna!
A vízkőmentesítő folyadékot (1dl) ki kell egészíteni vízzel, a víztartály legyen tele. Amennyiben tudunk segíteni a vízkőmentesítés folyamatában hívj minket bizalommal a 06 80 2582 80-as éjjel nappal díjmentesen hívható telefonszámon.
Üdvözlettel,
Nespresso Club
Guys, are you sure that you used instructions exactly for Inissia? Perhaps, you used it for another model? I'm asking because i did just as the video says and everything is fine. No chemical taste or smell. Coffee, by the way, became better after this operation.
Same here
. Миир живот ных
How to dismantle the machine
Hi, I just descaled it using the Nespresso product, I did it twice as indicated but when I poured water in the tank to rinse the machine, it won't come out anything. The same sound is present as on descaling but after 10sec nothing coming out, it stops. Anyone else experienced the same thing?
Hello. Thank you for reaching out. Please let us know where you are contacting us from, so we could further assist you.
@nespresso I figured out how to solve this problem. Apparently, if the machine is held in descaling mode 10+ min without starting the descaling/rinsing process, it gets blocked. Unplugging and waiting for 10min did the job for me and I could continue the process.
Great news, thank you for the update.
Az első kör után mikor elfogy a folyadék a tartályból, valószínűleg levegő kerül a rendszerbe. Ami azt eredményezi, hogy a második kör nem tud elindulni, nem tud folyadékot beszívni a tartályból. Tavaly ugyanígy jártam, ezért most gondoltam megelőzöm a bajt, utántöltöttem a tartályt, hogy a program lejártakor biztosan ne maradjon üres, nehogy újra levegőt szívjon be. Hiába, ugyanaz történt, most próbálom nagyjából huszadjára újra indítani a programot, de csak küzd és küzd, nem tudja a tartályból beszívni a folyadékot. Talán majd holnap tudom folytatni, de lehet csak 2 nap múlva. Addig pedig kávét sem ihatok. Ilyenkor legszívesebben kihajítanám az ablakon ezt a gépet...
Kedves Dávid!
Szomorúan olvastuk, hogy készüléked vízkőmentesítésekor problémát tapasztalsz, így mindenképpen szeretnénk segíteni! Kérünk, add meg privát üzenetben regisztrált email címed vagy klubtagsági számod, hogy felvehessük veled a kapcsolatot a hiba elhárítása érdekében!
Where can I get the descaling solution?
Hi. In order to provide you with the best response, could you please tell us what country you are in? 🙂
When container is empty I get an airlock and no water is coming through
We're disappointed to hear this! Please give us a call directly, 1-800-562-1465, and a machine expert can assist you.
And from where I can get these Gran clude buttons type things,😋😂
Hello. Thank you for reaching out. Please let us know where you are contacting us from, so we could further assist you.
@@nespresso thanks for your earlier response..
I am from Pakistan.
In Pakistan I am from province KPK.
In KPK I live in Peshawar.
And there in Tahkal village
Many thanks for reaching out. We are currently not present in Pakistan. Therefore, we are not able to offer you products from our range. Maybe it will be the case in the future, but entering a new market is a long and complicated process. Wishing you a wonderful day! Best regards, Nespresso Social Media Team
My mum forgot to take off the capsule (used) from the machine and it stayed there when we were descaling our machine. Should we repeat the descaling process?
We recommend to repeat the descaling process once again. If you need any assistance, please do not hesitate to contact us.
Everyone, did any of you rinse it just once like in the video or you rinse it more than three times to get the chemical taste out of the machine?
hell nah. I rinshed it like there is no tomorrow
@@kostasrompokas yeah I did 5 times and then i am satisfied
My machine stuck in descalling mode now after 3cycle..all button light keep flashing ,never ending..had done factory reset but it doesn't fix the problem
Hello, we would be glad to help you. Could you please provide us the country of your residence?
@@nespresso Israel 🇮🇱
My machine automatically starts the descaling run after just pressing the two buttons (IE, i don’t press the lungo button).
Please call us to speak with a machine expert. We are available 24/7 at 800-562-1465.
Just used it, works like new, the water flow is much faster now, like brand new
Thanks, Kev, for your feedback. We're glad to hear regular maintenance has improved the performance of your machine, and we're sure, the flavor of your Nespresso.
Onde compra o produto para descalcificação?
Olá Adriana, como vai? Informamos que a Nespresso não comercializa mais o produto de descalcificação para as máquinas, pois, no Brasil não possuímos altas níveis de dureza em nossa água, diferente de outros países. Recomendamos caso a sua máquina apresente algum problema referente a isso, que nos envie uma mensagem via Inbox do Facebook, DM do Instagram ou por uma das nossas centrais de atendimento, para podermos te auxiliar com alguns testes. Permanecemos à disposição!
Meine schaltet sich aus wenn ich 3 Sek beide Tasten gedruckt halte
Hallo Ivan_ [Ka], es kann sein, dass Du die Tasten zu lange gedrückt hältst. Diese sollten für den Entkalkungsmodus nur etwa drei Sekunden gedrückt bleiben. Sollte dieses nicht funktionieren, stehen wir Dir auch gerne unter unserer gebührenfreien Rufnummer 0800 18 18 444 zur Verfügung.
@@nespresso Danke ich probiere es mal. Alles Gute
Quindi non si usa il decalcificante ma si pulisce solo con acqua?
Ciao, è opportuno decalcificare con il kit che trovi sul nostro sito o chiamando il numero verde 800 39 20 29. Grazie, a presto.
when I descale my machine this video seems to be wrong, my machine won't do any thing. but when I hold them down untill it runs .
fusion311 It is a bit tricky to get the hang of it. I had to try several times and unplug the machine for finally getting the buttons to blink.
fusion311 no voo Zu mó
Instructions do not work (hold 2sec and machine switches off). Please update.
I thought Nespresso Policy was to keep hands clean and hygienic finger nails?
It just turns off...?
Kindly reference the video or the instructions via the link for details about the process, Adam. Thanks. bit.ly/3gQfouh
Mine will fill the capsule container of water and starts leaking.
Hi there, we are disappointed to hear this. Please can you send us a private message with your name, member number and address, and we will investigate this for you? Many thanks.
What do you do if the buttons on your inissia don’t stop blinking?
Hi Nina, have you tried pressing both buttons at the same time for 5-10 seconds?
Nespresso yes I did. It’s alright now. I just rang the Nespresso hotline for help. Got it sorted out now. Thanks!
Thanks for the update, Nina.
I’ve tried doing the descaling I’ve managed to use descaled twice but it’s not allowing me to rinse clear water through it’s so frustrating help!
Quando devo fazer a descalcificação?
кргз
Angie Nogueira t
Angie Nogueira pelo menos 1 vez ao ano.
Yeah, I've descaled my machine and five full cycles of clean water later, I can still taste the descaling solution.
Hi Stephen. Our Technical Team will be happy to help resolve this with you. Please call 0800 442 442 and select option 3 to speak directly with our technical specialists. Many thanks again.
Stephen Grauves
Thank you vidios good
😀 🤝 💛
When I go for descaling mode my pixie went ded. Then i pressed both buttons for 3 secs it started to descale and lights were blinking. Is this correct behaviour?
Hello, Rodrigo! Can you please identify your country, so we could further look into this for you?
Dankeschön ❤
❤️ 😊
A cada quanto tenho que fazer isso ? Como sei que devo fazer isso ?
Oi, TubeSpoker. Tudo bem? Indicamos a descalcificação em máquinas que são usadas fora do Brasil, aonde o nível de cálcio na água é superior a água do nosso país, ou para máquinas que já realizaram pelo menos 3.000 extrações de cafés. Demais dúvidas, permanecemos à disposição!
@@nespresso Qual consumidor conta quantos café tomou ? Qual o tempo médio ? Resposta idiota !
Dopo il risciacquo non riesco ad uscire dalla modalità descaling, i tasti continuano a lampeggiare. Avete un consiglio da darmi?
Buongiorno La Peppia Rocchettara, ti invitiamo a contattarci attraverso la pagina bit.ly/3YJpsf1, la nostra chat o al nostro numero verde 800 39 20 29 sempre attivo, in modo da poterti fornirti un rapido riscontro. Rimaniamo a tua completa disposizione. Buona giornata!
@@nespresso Grazie mille
How much does the descaling kit cost please :) Im in South Africa
Isgak Abrahams I
+-R80
$11 here in canada
What the hell is the lungo button?
Hello! Thank you for reaching out. Please identify your location, so the respective team can assist you.
A word of warning:
I followed these instructions. Worked fine. Drank my first cup of coffee and almost threw up.
10 iterations through the cleaning cycle and I can still smell descaling solution in the water.
And I don't really think of my sense of taste/smell as anything special....
I will cycle through another 10 cups of water tomorrow. Till then, it's back to the instant. At least that doesn't taste of chemical.
And I'm glad I don't have to descale for another year - and will probably pass then. It was working and tasting just fine before this.
And a further point of irritation: If I only need to descale once a year, why not give me ONE packet of solution in the descaling pack and charge me half the price?
Oh, sorry, I forgot ... you need me to fund the cost of these half-baked videos, right? Wouldn't it be easier if you wrote better manuals?
(OK, I better stop while my BP is normal)
5
+Rashad in Oz Holy long before the taste went away? I used the descaling kit and 30 rinse cycles later it still smells of chemicals and the water still has a white residue in it
The reason they give two per packet is that if you live in a hard water area then you should use two sachets of liquid in a single tank of water for the descaling process.
+Rashad in Oz I tought I was the only one. I did the cycle with clean water 4 times and then I used 10 cupsules to remove the chemical taste. Awful experience.
Rashad in Oz bp
Or just use white vinegar. Its safe and you avoid using these harmful chemicals.
Please, how much vinegar?
horrible advice, do not use vinegar!
I second Christian Gabrielsson. Don't use vinegar. It'll damage your machine. You can use a cheap liquid descaler from the supermarket as well. You should NOT use dissolable/powder descaler as well. My boyfriend works at Nespresso.
DONT USE VINEGAR! It damages the machine!
Why would it damage the machine??? I've read here you can use white vinegar - www.cafeliegeois.us/blogs/nespresso-compatible-capsules-news-and-blog/diy-instructions-for-cleaning-and-de-scaling-your-nespresso-machine
Grazie, molto utile! 😊
O j Oi
I got through one cycle of descaling and then my machine presumably air locked and now there is no flow through and out through the coffee outlet, any official advice on how to solve this?
Hi Tom, in view of the issue you are experiencing, we would recommend contacting our Technical Team directly for further assistance. You can reach them by calling 0800 442 442(UK) or 1800 812 660(ROI), and selecting option 3. Many thanks.
I followed the instructions but it didn't work!! The descaling process didn't start after the 3 seconds.
Hola Romina! Escribinos con tus datos a atencionalcliente@nespresso.com para que un especialista pueda ponerse en contacto con vos.
I have the same problem