I have had and purchased Microsoft Office or just word so many times since the 80's and when I upgrade a computer I had to upgrade with Office. Now you have changed it again and nothing is easy to figure out. I do not want to have to take a class to learn the steps I had previously for my 2 times a month use. Why can't I purchase a cd of the version I know and not have to update. You can update it for me - that is what you do.
Hi! We understand that you have an issue with your account that you kept logging in every time. We just want to ask a few questions to further isolate your issue. 1. Did you already put your laptop as a trusted device in your account? 2. Did you already clear cache and browser and try to log in and check if it will ask you again for login? 3. Did you recently change your password? We’ll wait for your response.
@@MicrosoftCustomerSupport 1. i already put account and trying to trusted device and didn't work 2. is all clear but is ask me login agian agian 3. I didn't change the password
Thank you for providing that information. We highly appreciate your patience in this process. Here are a few steps you can try to resolve this issue: • Clear Browser Cache and Cookies: 1. Open your browser settings. 2. Find the option to clear browsing data. 3. Select cookies and cached files, then clear them. • Check Credential Manager: 1. Open the Control Panel and go to Credential Manager. 2. Look for any stored credentials related to Microsoft accounts and remove them. • Use a Different Browser or Private Mode: 1. Try logging in using a different browser or in private/incognito mode. Let us if this troubleshooting works.
Hello Microsoft Support!,i have a Xbox Console and my Account has been locked,and i try many ways to verfied my Phone number and said, "Try Another virification method", Please Microsoft Support i need your help to fix this Problem.
Hello there! We can see that you need help with recovering your Xbox account. Since you already have us here, we’ll try our best to help you. Let’s take a closer look at this so we can assist you accordingly. To get started, please provide the following: 1. To check the status of your account, can you please provide us with the complete message you’re getting when accessing your account through this link: msft.it/6050l4GMi? 2. Have you tried verifying your account using another browser, device, and network connection to check if you’ll get the same message? We’re looking forward to your response.
Sure, feel free to try all possible workarounds to address the issue. We'd also like to inform you that there's an ongoing issue related to the error 'Try another verification method' when using phone verification. Our engineers are already aware of it and working on a fix as soon as possible. We're hoping for your understanding and patience. If you have any further questions or need additional assistance, please don't hesitate to reach out.
Awesome! Glad to hear that you managed to sort it out. Let us know if we can be of any assistance in the future. Thanks for your time. Stay safe and have a nice day!
Hi, Rafael! Your comment caught our attention, and we can see that you need assistance. Don't worry; since you have us here, we'll do our best to assist you. Before we proceed, could you please tell us more details about your concern? We'll keep an eye out for your reply.
Hope you're doing good today, Rafael! We haven't heard from you since our last message, and this is just a quick follow up. We want to ensure that your issue with our services has been addressed as we asked for more information to help us isolate and provide appropriate resolution. Are you still having issues? Feel free to contact us if you need further assistance. Have a wonderful day, and stay safe!
Hello again! We recently talked about your case here on social media, and we would like to know what you think of this experience with us. We would like to request a moment of your time to complete a questionnaire, where you can tell us what we've done well and what we can further improve on. If you have time, please fill it out. If you need any further help, feel free to write again. msft.it/6008lveLI Thank you for your time, and we hope that you have a great day!
Hi, Thank you for sending us a message. We understand that you're having trouble with your account. It must be challenging to resolve the issue since your country code isn't supported. Let us look into this, and we'll do our best to help. To begin with, we have some questions to narrow this down: 1. Can you still sign in to the account using your last known password? 2. What is the exact error message you receive when trying to sign in to your account and request the verification code? 3. Besides your phone number, do you have any other security methods set up, such as a recovery email address or security questions? 4. Is two-step verification enabled? We'll keep eye an eye on your response.
Hello again. How are you doing? We’re sending you a follow-up message to ensure that you’ll be assisted accordingly with your locked account. If you still assistance from us, please answer our previous questions. We’re always here if you need help. Thank you for your time and have a great day!
Hi, It looks like you're experiencing issues connecting your Microsoft account to PojavLauncher. We understand how important it is to get this resolved, so let's further assist you. Before we proceed, please note that PojavLauncher is developed by a different team. Could you confirm if you have contacted their support team regarding the error? Additionally, to ensure everything is working correctly with your account, please check if you can sign in without any issues: msft.it/6054lUwLI. We'll wait for your reply.
We haven't heard from you in a while now. We would like to know if you are still having issues connecting your Microsoft account to PojavLauncher. If so, please tell us more about the issue by sending us an update. We'll be here for you.
Hi. Our apologies for the delayed response. Thanks for reaching out to us. It seems that you have account issue. Since you have us here, allow us to assist you. - Please tell us more about your concern. If there are any error codes or message please copy and paste the whole message, so we can check it further. - Are you having sign in problem with your account? We'll be here for your response.
Good day! How are you? Just following up with your account concern. Did everything work out? We're committed to working with you to address your concerns, and we want to make sure that you were assisted accordingly before the system archive this case. Since we have not heard back from you, please be advised that the system will tag this case as closed and will automatically reopen when we receive a response from you. Keep safe and have a great day!
Hi there! Let's sort this out and our apologies for the late revert. We see that you need assistance in stop repeat account log in. For us to better assist you and to understand your concern, can you please tell us more details about the issue? Are you trying to stop sign in attempts on your account? We'll wait for your response.
Hi! How's it going? We'd like to check back with you on this case as we haven't heard back from you. We have asked you some questions for us to properly assist you and provide you with the needed solution. Do you still need our assistance? Feel free to contact us again at your most convenient time if you need further assistance on this case. We'd be glad to continue assisting you. Take care and have a nice day! Regards,
Hello,microsoft. Could you help me? I want to play minecraft with my microsoft account. But my account get banned for no reason. I am pretty sure i don't do anything bad, i just want to play a game that i like. When i try to unbanned it, it always said something wrong happen and i don't get verification code. Even when i make a new account, they always banned me. Like..why? Now i can't login and play minecraft again😢😢
Hello. We appreciate you contacting us and expressing your concerns. We understand the inconvenience caused by the unexpected ban on your Minecraft Microsoft account. Recognizing the urgency of the matter, we are committed to helping you address this issue. For this particular case, we advise reaching out to the Mojang support team for further assistance. You can contact them on this link: msft.it/6056lQmoG Your patience and cooperation are much appreciated. We'll look forward to your response.
Hello again! We recently talked about your case here on social media, and we would like to know what you think of this experience with us. We would like to request a moment of your time to complete a questionnaire, where you can tell us what we've done well and what we can further improve on. If you have time, please fill it out. If you need any further help, feel free to write again. msft.it/6008lvSvu Thank you for your time, and we hope that you have a great day!
@@MicrosoftCustomerSupport I got my account back last night😊I am really happy. I think there is something wrong with my phone number (in this case, my old number can't get verification code so i can't unbanned it even when i tried many times. I don't know why). Then i buy new number and try to connect it with my microsoft account to get verification code and boomm!! Its done. I get the code and the system unbanned me. Yaayyyy!!
Hello, can you help me? Sometimes when I log in Windows 11 the command bar appears, then one second later it dissapears, but if I click on it, it gets stuck forever.
Hi there. We saw in your post that you are having issues with your Windows 11 computer where, when you log in, the command bar appears, and you are getting stuck on it. We'd like to take a closer look, so we can assist you accordingly. To do so, please provide the following details below: 1. What is the make and model of your device? 2. Is this a personal or company-provided device? 3. Are you getting any errors when you get stuck on it? If yes, we would appreciate it if you could provide us with a screenshot. 4. Are there any changes made to the device before the issue starts? 5. What are the troubleshooting steps you have taken so far? This is for us to avoid repeating the same steps. We'll wait for your response.
We appreciate your prompt response and answering the questions provided. We would like to ask additional questions to provide a proper resolution to this concern. We would like to confirm, when did you start experiencing the issue? Have you tried restarting your computer to see if the issue still persists? Also, which version of Windows and OS build are you currently using? To check, type Winver in your search bar and press Enter. Please send us a screenshot for us to check on our end. We'll be here for your update.
Thanks for your answer. By the way, when you say command bar, is this in the task bar, Start menu, File Explorer, or others? Please specify. Much better if you will send a short clip, so we can see what's happening, to check the applicable workaround. . You may upload the video or image here: msft.it/6058lvwKy. Then include the Share link in your next reply. We'll wait for the short clip or screenshots.
I have had and purchased Microsoft Office or just word so many times since the 80's and when I upgrade a computer I had to upgrade with Office. Now you have changed it again and nothing is easy to figure out. I do not want to have to take a class to learn the steps I had previously for my 2 times a month use. Why can't I purchase a cd of the version I know and not have to update. You can update it for me - that is what you do.
Hi, why every time when i use my laptop to login enter Microsoft account and is keep repeating the login accounts
Hi! We understand that you have an issue with your account that you kept logging in every time. We just want to ask a few questions to further isolate your issue.
1. Did you already put your laptop as a trusted device in your account?
2. Did you already clear cache and browser and try to log in and check if it will ask you again for login?
3. Did you recently change your password?
We’ll wait for your response.
@@MicrosoftCustomerSupport 1. i already put account and trying to trusted device and didn't work
2. is all clear but is ask me login agian agian
3. I didn't change the password
Thank you for providing that information. We highly appreciate your patience in this process.
Here are a few steps you can try to resolve this issue:
• Clear Browser Cache and Cookies:
1. Open your browser settings.
2. Find the option to clear browsing data.
3. Select cookies and cached files, then clear them.
• Check Credential Manager:
1. Open the Control Panel and go to Credential Manager.
2. Look for any stored credentials related to Microsoft accounts and remove them.
• Use a Different Browser or Private Mode:
1. Try logging in using a different browser or in private/incognito mode.
Let us if this troubleshooting works.
@@MicrosoftCustomerSupport Hey im download Microsoft edge and is same happen agian in my phone
@@MicrosoftCustomerSupport is repeating a very time
Hello Microsoft Support!,i have a Xbox Console and my Account has been locked,and i try many ways to verfied my Phone number and said, "Try Another virification method", Please Microsoft Support i need your help to fix this Problem.
Hello there! We can see that you need help with recovering your Xbox account. Since you already have us here, we’ll try our best to help you.
Let’s take a closer look at this so we can assist you accordingly. To get started, please provide the following:
1. To check the status of your account, can you please provide us with the complete message you’re getting when accessing your account through this link: msft.it/6050l4GMi?
2. Have you tried verifying your account using another browser, device, and network connection to check if you’ll get the same message?
We’re looking forward to your response.
@@MicrosoftCustomerSupport Thank you Microsoft Support,But I will try impossible ways.
Sure, feel free to try all possible workarounds to address the issue. We'd also like to inform you that there's an ongoing issue related to the error 'Try another verification method' when using phone verification. Our engineers are already aware of it and working on a fix as soon as possible.
We're hoping for your understanding and patience. If you have any further questions or need additional assistance, please don't hesitate to reach out.
@@MicrosoftCustomerSupport Thank you, i finnaly Recover my account!😄
Awesome! Glad to hear that you managed to sort it out.
Let us know if we can be of any assistance in the future. Thanks for your time. Stay safe and have a nice day!
It is so hard to contact someone besides useless written help in your site, I need to talk to someone to help me out with your services.
Hi, Rafael! Your comment caught our attention, and we can see that you need assistance. Don't worry; since you have us here, we'll do our best to assist you.
Before we proceed, could you please tell us more details about your concern?
We'll keep an eye out for your reply.
Hope you're doing good today, Rafael! We haven't heard from you since our last message, and this is just a quick follow up.
We want to ensure that your issue with our services has been addressed as we asked for more information to help us isolate and provide appropriate resolution. Are you still having issues?
Feel free to contact us if you need further assistance. Have a wonderful day, and stay safe!
Hello again!
We recently talked about your case here on social media, and we would like to know what you think of this experience with us. We would like to request a moment of your time to complete a questionnaire, where you can tell us what we've done well and what we can further improve on. If you have time, please fill it out.
If you need any further help, feel free to write again.
msft.it/6008lveLI
Thank you for your time, and we hope that you have a great day!
Hello, my account has been blocked and when I want to fix it, I am asked for my number to send a code, but my country code is not supported
Hi,
Thank you for sending us a message. We understand that you're having trouble with your account. It must be challenging to resolve the issue since your country code isn't supported. Let us look into this, and we'll do our best to help.
To begin with, we have some questions to narrow this down:
1. Can you still sign in to the account using your last known password?
2. What is the exact error message you receive when trying to sign in to your account and request the verification code?
3. Besides your phone number, do you have any other security methods set up, such as a recovery email address or security questions?
4. Is two-step verification enabled?
We'll keep eye an eye on your response.
Hello again. How are you doing? We’re sending you a follow-up message to ensure that you’ll be assisted accordingly with your locked account. If you still assistance from us, please answer our previous questions.
We’re always here if you need help. Thank you for your time and have a great day!
When i try to connect my Microsoft account on pojav launcher it tells me" an error has occured" pls help me
Hi, It looks like you're experiencing issues connecting your Microsoft account to PojavLauncher. We understand how important it is to get this resolved, so let's further assist you. Before we proceed, please note that PojavLauncher is developed by a different team. Could you confirm if you have contacted their support team regarding the error?
Additionally, to ensure everything is working correctly with your account, please check if you can sign in without any issues: msft.it/6054lUwLI.
We'll wait for your reply.
We haven't heard from you in a while now. We would like to know if you are still having issues connecting your Microsoft account to PojavLauncher. If so, please tell us more about the issue by sending us an update. We'll be here for you.
hey its me again i use my phone and how to stop repeat the login account bc i try to logging minecraft and didn't work
Hi.
Our apologies for the delayed response. Thanks for reaching out to us. It seems that you have account issue. Since you have us here, allow us to assist you.
- Please tell us more about your concern. If there are any error codes or message please copy and paste the whole message, so we can check it further.
- Are you having sign in problem with your account?
We'll be here for your response.
Good day! How are you? Just following up with your account concern. Did everything work out? We're committed to working with you to address your concerns, and we want to make sure that you were assisted accordingly before the system archive this case. Since we have not heard back from you, please be advised that the system will tag this case as closed and will automatically reopen when we receive a response from you. Keep safe and have a great day!
@@MicrosoftCustomerSupport Hi im fine anda how to stop repeat logging account bc im try to stop enter and is didn't work
Hi there! Let's sort this out and our apologies for the late revert. We see that you need assistance in stop repeat account log in. For us to better assist you and to understand your concern, can you please tell us more details about the issue? Are you trying to stop sign in attempts on your account? We'll wait for your response.
Hi! How's it going? We'd like to check back with you on this case as we haven't heard back from you. We have asked you some questions for us to properly assist you and provide you with the needed solution. Do you still need our assistance?
Feel free to contact us again at your most convenient time if you need further assistance on this case. We'd be glad to continue assisting you. Take care and have a nice day!
Regards,
Hello,microsoft. Could you help me? I want to play minecraft with my microsoft account. But my account get banned for no reason. I am pretty sure i don't do anything bad, i just want to play a game that i like. When i try to unbanned it, it always said something wrong happen and i don't get verification code. Even when i make a new account, they always banned me. Like..why? Now i can't login and play minecraft again😢😢
Hello. We appreciate you contacting us and expressing your concerns. We understand the inconvenience caused by the unexpected ban on your Minecraft Microsoft account. Recognizing the urgency of the matter, we are committed to helping you address this issue. For this particular case, we advise reaching out to the Mojang support team for further assistance. You can contact them on this link: msft.it/6056lQmoG
Your patience and cooperation are much appreciated. We'll look forward to your response.
@@MicrosoftCustomerSupport I understand. I will contact them as soon as possible. Thanks for help me😊
You are most welcome. We will leave this case open, and let us know if you need further assistance. Stay safe!
Hello again!
We recently talked about your case here on social media, and we would like to know what you think of this experience with us. We would like to request a moment of your time to complete a questionnaire, where you can tell us what we've done well and what we can further improve on. If you have time, please fill it out.
If you need any further help, feel free to write again.
msft.it/6008lvSvu
Thank you for your time, and we hope that you have a great day!
@@MicrosoftCustomerSupport I got my account back last night😊I am really happy. I think there is something wrong with my phone number (in this case, my old number can't get verification code so i can't unbanned it even when i tried many times. I don't know why). Then i buy new number and try to connect it with my microsoft account to get verification code and boomm!! Its done. I get the code and the system unbanned me. Yaayyyy!!
Hello, can you help me? Sometimes when I log in Windows 11 the command bar appears, then one second later it dissapears, but if I click on it, it gets stuck forever.
Hi there. We saw in your post that you are having issues with your Windows 11 computer where, when you log in, the command bar appears, and you are getting stuck on it. We'd like to take a closer look, so we can assist you accordingly. To do so, please provide the following details below:
1. What is the make and model of your device?
2. Is this a personal or company-provided device?
3. Are you getting any errors when you get stuck on it? If yes, we would appreciate it if you could provide us with a screenshot.
4. Are there any changes made to the device before the issue starts?
5. What are the troubleshooting steps you have taken so far? This is for us to avoid repeating the same steps.
We'll wait for your response.
1- It’s an HP computer, I can’t check right now what type it was because I’m away.
2-Personal
3-no
4-no
5-none
We appreciate your prompt response and answering the questions provided. We would like to ask additional questions to provide a proper resolution to this concern. We would like to confirm, when did you start experiencing the issue? Have you tried restarting your computer to see if the issue still persists? Also, which version of Windows and OS build are you currently using? To check, type Winver in your search bar and press Enter. Please send us a screenshot for us to check on our end. We'll be here for your update.
-A long time ago
-I did
-Windows 11
Thanks for your answer. By the way, when you say command bar, is this in the task bar, Start menu, File Explorer, or others? Please specify.
Much better if you will send a short clip, so we can see what's happening, to check the applicable workaround. . You may upload the video or image here: msft.it/6058lvwKy. Then include the Share link in your next reply.
We'll wait for the short clip or screenshots.