I work at a cummins service centre... I've played this video multiple times in our shop to show how customers should be handled... love from india dave... keep building diesels...
Wow, to have an automotive shop that has 140 jobs in the pipeline is truly a blessing and a testament to the dedication to quality and integrity of your work ethic and results-kudos to you Dave and your team.
I think the absolute best part about Dave’s videos is that he doesn’t find it necessary to be using foul language. Man what a breath of fresh air. This guy is the best I’ve ever seen. No ego tripping, just a real professional. His crew are some amazing guys who really seem to take their jobs seriously. Best channel on UA-cam. 3am and I’m still watching the second episode. That’s kind of crazy.
@@JoseRamirez-em7zp be patient, I'm thinking about opening up a shop as well to help out people. In my mind, it is also a source of income for my family, but most importantly, to help out people from being ripped off by the dealership by just slapping parts and treating customers like another number.
It's too bad that the seller wasn't this honest. The seller knew that it was blowing coolant. Watch out when buying any used vehicle. Most people poorly maintain vehicles, then dump them on unsuspecting buyers.
Dave is a man with morals and integrity. It's no wonder why this company has so much work and he doesn't even realize it. My hat is off to you Dave, very well done !!!
You provide your customers with immense consideration while dealing with all the varied 'hiccups' encountered in cost and timing of repair to any vehicle. Add another 'C' to the equation for customer consideration. It is superb.
@@DavesAutoCenterCenterville Next time, consider the call. I would have drove my Jeep or pickup for an extra week to let the older customer be on his way. Never hurts to ask.
I have a 2017 F350 with close to 200k on it, and after watching most of your videos, I have made up my that when something happens to it, I will be heading to Utah with it for your shop to work on it. Very impressed with how well your shop works together, and how much attention to details you, and your guys put into each build. Bravo Sir.
I’m 24 and have owned a small used car dealership for 2 years. I try every day to approach my business and customer service like Dave does. Thanks for being a great influence!
Dave you taught your son so well! He was thinking about the whole company and the customer's with the implications that would arise if you got your guys to sort the couples van out now. all the weeks worth of headaches of re scheduling existing work ect. Great to see yet another solution to another problem! Keep up your good work love watching your vids! Greetings from the UK 👍🏻
Did they know that breaking down in Dave’s arms is like hitting the Jake pot! Can never get over how professional Dave treats people and man I wish they are all like Dave!
Dave's attention to detail with his clients is outstanding and everyone should treat their customers like this!!! Definitely learning from this interaction
I commend Dave for not getting upset with his son. It’s hard to tell the boss he was wrong. He did that with class and Dave took it well. I Know he was trying his best to help. But was creating a headache for his son and his help. Good job Dave. I wish I had a place like yours close to me. You would get my business.
Dave and his team are god’s!! Not many honest shops/Mechanics or even people for that matter. God bless you sir. May a lot more people learn and benefit from your wisdom. Keep on trucking💯
26 year old tech here 7 years in the field , I LOVE watching these videos soaking in the knowledge and the way you explain things, These key things are sure to help me better my self throughout my career.
@@DavesAutoCenterCentervilleActually lived in South Jordan for a couple months doing construction with a buddy and his uncle beautiful state… I will keep your offer in mind thank you! Take care.
This is another reason why I love watching your channel Dave ! is not only about the operational part of it but the care and compassion you have towards your customers , good on you 👍.
Man thank god that older couple broke down where they did because we know there’s mechanics out there that would have taken advantage of them …. Such a honest caring loving conversation I had with them I love how u tried your best to look out for them keep on keeping on Dave
Class act David, absolute class and integrity on your part. The way you articulate yourself, how you own your decisions, and brainstorm through solutions with complete transparency is refreshing and wonderful to see.
Dave, you and your shops customer service is the pinnacle of excellence, I live in Michigan but gosh do I wish every shop was like yours! God bless you and your family!
These motors are not designed to idle. Carbon and sooting in egr. The valves are prone to carbon up too. First motor miss diagnosed at dealers ( 2 ) , had 359k. replaced with a fedx motor with 159k, now at 985 k on chassis first trans replaced at 458k. Trans serviced every 30k with half fluid drained. Oil at 10k like religion. Glad they found you for help.
We’ve all been screwed so many-many times dealing with car repair. So great to see such a cool, competent guy-who doesn’t want to do business with Dave!
It's hard to do work for customers and charge them money. If I'm fixing my own car, I can cut corners. I can use ebay parts. I can plan to change my brakes next week, and I maybe I can push a serpentine belt to it's absolute limit. That all changes when I fix your car, truck, or air condition system. I know you'll be pissed off if you have to make a return visit. By your second, or third visit you'll tell your friend my shop sucks and this car you own is a pos. This is often tines why the cost increases. I have to over fix your car to make sure you won't need to make the return visit. I would have sold this guy an engine, or an engine rebuild. It sounded like he had money These folks live in this van, so downtime is the issue as much, or maybe even more than money.
I learn far more from these videos than how to diagnose an engine problem. Love the way you spoke to those folks about a difficult problem Dave, well done!
50% of the job is hand holding/customer service. You can fix a problem in 10 minutes and not communicate to the customer, and they will feel like they didn't get the service they deserve. On the other hand, you can work hard on an issue and not solve it straight away but keep the customer informed and included in the work that you're doing, and they'll feel like a million bucks even though it will cost them. It's not always the technical aspect of the job, it's how the customer perceives they have been treated. Great job as always, keep up the good work. Unplanned work is the antithesis of a well-run shop. You turned unplanned work into a planned event, something that is very difficult to do and maintain.
Totally impressed with Dave and his crew. The honesty, integrity, and the genuine concern for their customers and the quality of their work is a model for the industry. I’m glad I found this channel.
I own a 2000 year model Mercedes Sprinter here in Australia 🇦🇺 . People tend to forget thede 5 cylinder engines are really a 30 year old design and done keep up with modern traffic . If you warm the engine up for 3 or 4 minutes before you set off , drive gently , ie cruise at 55 - 60 mph and let the tirbo spool down at journeys end before turning the engine off . Regular oil changes at 5,000 miles with a semi synthetic and you will have reliability . In Africa and the Middle East , these vans are very popular and capable of in excess of half a million miles or more .
Hats off to Miles! My father would do the exact same thing… Drive some old clunker used car into the shop and have everyone stop to fix it. That messed up the schedule and made customers mad for a week. Today I made an appointment in my own dealership to have my own oil changed next week. The lesson has always been with me and I always wait my turn in line, even though I own the place! It has brought me great success in running dealerships for the last 45 years. God bless you all for sharing what a good shop runs like. Keep up the great work.
Hard to say it, but good on your son for break checking you there. I'm "just" a project lead, but I always tell my colleagues to tell me, if I'm wrong somewhere, because nobody wins, if they are too afraid to tell me and something doesn't work or gets delayed because of that.
@@contento66 One person's bad attitude is another person's stellar performance. It depends on a lot of factors, most of which in this case are internal nuances within the shop. If you don't know them all face to face then your only reference is you and the people in your life.
No disrespect to other garages, but this place simply has to be the best place on earth. The sincererity and decency is off the scale. Absolutely love it!!!!!! ❤❤❤
As a mechanic myself for 30 odd years , no body ever works on my cars but if I was travelling and had a major breakdown beyond what I can do when not at home I’d feel super comfortable having Dave’s Autos sorting out the problem , as always a great show with professionalism , courtesy and kindness shown to all customers and there budgets and situations, I’m super impressed when watching your channel.
Your concern for your customer gives your business and yourself great kudos Dave. And you were man enough to tell your customer that you were not able to fulfil your timeline promise. May other businesses would fudge around the subject, or downright lie to the customer and just give excuses as to why they couldn't do the job in the time promised. Part availability and suchlike. You on the other hand not only admitted you had made an error in estimating you could get the work done for them with regard to other shop commitments and boy 140+ cars is a lot of prior commitment. But you suggested alternatives to the customer one of which they took. You have one of the very best customer services I've ever come across. More power to Dave's auto's elbow!
The first couple minutes I felt for the tech, he seemed to not want a UA-cam video lead by Dave, then Dave showed what leadership looked like by listening to the folks he put in place to do their job and ultimately the whole shop looked like a winner. That decentralized command is key to keeping people and keeping your sanity
Humility and an owner going out of his way (compared to most shops) and spending the time to thoroughly explain everything so that the customer is 100% on board. Wish I lived in Utah, would love to work for Dave as a service advisor. At the end of the day you’re helping people solve a problem and how you get there can go many different ways. There is a reason these guys are one of the top shops in the country and absolutely packed with jobs.
Its really refreshing to see a family run business where the owner respects his employees and system in place to let them do their job without creating chaos by dropping the "well I'm the boss and whatever I say goes" card. Way to go Dave you've taught your boys well and created a healthy and outstanding environment to work in. You guys had a problem and you came together as a team to find a solution that worked for you and the client.
As a former Mechanic at 2 Small Shops and a Dealership, I am VERY Impressed as to the EXCELLENT Customer Service Dave and his Shop Gives to their Customers.
Your customer service is exceptional, lucky customers falling into the hands of a shop with humanity and great manners.. Your way of lookibg after the customers and staff is a credit to you and your family
Being from the UK, love the less sales over enthusiastic type approach, and the more laid back talking straight, with decent interaction and explanations. This obviously comes from three factors, Dave is the owner, he has a lifetime of experience and he has learnt how to treat people respectfully. Plenty of people, in sales to customer service could learn a lot from watching these videos.
Dave, I happened to see you and your crew for the first time on UA-cam. I spent 8 straight hours watching you yesterday. “Professionalism” for lack of better words, I have not seen anywhere else in my 42 years in this country. You guys are awesome. I graduated from the government polytechnic in India with a diploma in automotive engineering in 1978. My nightmare,working on my first diesel engine back then ,a 3 cylinder Massey Ferguson tractor, major blow by. Complete engine overhaul and new fuel pump. Never could get this sucker started, the engine was puffing and coughing up white smoke, I thought, maybe the timing but everything checked out okay, I was so disappointed, spent days with no luck, any thoughts, guess what the new fuel pump camshaft had the wrong cam profile, aftermarket,swapped the old cam and the baby came to life, thanks to my buddy who suggested to switch the fuel pump. ❤you guys and learning a lot. Hope to see you sometime if I am in Utah.
I started working on Freightliner Sprinters in 2002 when the came to the states. They were shipped over in crates and assembled in Gaffney, SC at the Freightliner Custom Chassis plant. They are extremely neat vehicles but not the easiest to work on. That engine is “supposed” to be removed to remove the cylinder head. Notorious for cracking pistons. They usually needed an engine.
I rented one of these 2002 FL Sprinter campers and drove N.England in fall; got 24mpg-- seemly ran forever before refuel. Road nicely on the mono rear-leaf spring setup and had good power with paddle shifter for holding downhill. Electronic/remote locking system was non-functional. Have pixs of this new Van..
The comments here are spot on about the customer service. I work in banking complaints and always try to do what I can for folks to make it right, but sometimes you just can't. It's always best to just be honest when you've got a problem and work on the solution together. Loved seeing this in action.
I am 44 years old and I've been to my last mechanic. I am so disgusted with the lack of integrity in the auto repair industry. It's good to know that at least one shop in this great country is still honest. I hope it's not just an act.
Dave you’re a great mentor & enough wisdom for 4 men ! i’m grateful everything you do is now documented for history & too cement you & your family’s legacy! Well done sir 🫡🫶
You say Dodge, it looked like a Mercedes Sprinter to me..thabk you for the explanation of this head gasket issue obviously these vans, i have had lots of vans and love to see the way you explain and diagnose these issues… For us Amateur /DIY mehanics this video is fascinating..
My 2003 Sprinter threw a rod at 130,000. First owner used the wrong oil. Loved the van, did not like the fact that it was so hard to find a good mechanic that understood them. I finally did, but then sold the van. Too many problems over the years and ye$ they are pricey to fix.$$$
They are incredibly reliable if you put the proper fluids and gasoline inside of them like most people don't My 2005 has 768,000 me with all original everything and never had a problem and still pulls 20 mi to the gallon every day because I put German fluids in it and Cenex fuel And never go over 3000 RPM for any reason
The work is more often than not the easy part, but that was great class example of how to work with your customers to achieve a beneficial result for everyone. Dave is the man.
Yes. That’s how you do it. Great customer service and open and honest communication through out the shop. Miles did exactly what your paying him to do.
What i like about this video is that he explains thoroughly to his customer what really happens.Through this way it would build trust and good relation with customers
dave you're an old kind sole. im a plumber for 45 yrs its always obstacles and problems to fix and deal with /hats off too you sir.im an indy 500 fan first trip at 16 1977 cheering for andretti motors to F1
I could never be a service writer because situations like this would make me incredibly stressed. Kudos to the team at Dave’s for handling it so professionally, and shoutout to the amazing couple for being so understanding. I lived in Arizona for a few years and I miss that beautiful state everyday.
I’ve been in that situation before where somebody from outta town broke down in front of our shop and what we did to squeeze them in without hurting other customers was we worked late that day. We stayed a few hours extra and got them on the road so they could keep driving home and it was hard but I didn’t mind doing it cause they were nice people who needed it. The sacrifice we made was ours alone though, and we were willing to make it to help the people out. But I’ve also definitely pushed other customers back a day or two to help someone else in a similar bind. 90% of customers can deal with a small delay though, and the ones who can’t usually let it be known that they need it by a certain time, usually several times lol. The hardest part about running a business to me is making all those decisions like that and talking to the customers throughout those situations. Dave reminds me a lot of my dad who does pretty much the same stuff every day. He’s understanding of people who are in tough situations, but also firm and direct when necessary and doesn’t beat around the bush when there’s a problem. It’s not easy but people like Dave and my Dad make it look like it is when they deal with customers as well as this
Dave you are such a nice guy . And the couple are the nicest people you could meet. Now they have a story to tell and everyone they talk to they will remember your company ✓
I think if more people were properly explained how engines and cars work, as Dave did here, the general population would be more understanding and appreciative of their vehicles. Possibly even being a better driver, as they would sort of understand exactly how vehicle systems operate.
Great professional service and good listening skills not many people who are in the service business have been taught empathy for their customers. You over promised your son snapped you back into reality your talking and listening skills helped you to reset the customers expectations, a master class.
A five cylinder ive never knew they made one i know they have 3 cylinder diesel because I used to work on the grounds crew for a while and we had these turfcat mowers they were a pain in the ass if you don't see the tank level in the cab its on the fuel cap you would have to bleed fuel lines and it was a pain it would have to be done a few times and the lines were hard to get to
This should be shown in a video for how you act in customer service. treat people as human and not just another check
you said it. on video. Who knows what they do/say behind the camera.
For sure i have never seen or heard any business treat people like this. simply amazing
The fact that he sat down with them and explained the situation to them shows alot🤧🤣I'm so glad this was caught on camera. Dave is awesome
They’re trying to get their reality TV show format in order before filming starts.
Appreciate that! Without our customers we would have to close our doors. Always aiming for creating fans from our customers 👍
First class service and professionalism. A rarity in today's world. Kudos to Dave and his entire team.
Bro I love this guy I learned a lot of knew things through him and his videos also I liked you comment. Keep it real brother
I work at a cummins service centre... I've played this video multiple times in our shop to show how customers should be handled... love from india dave... keep building diesels...
David you an your team are an absolute class act in professionalism & service in your industry.💯
Yeah he's a pro for sure
Wow, to have an automotive shop that has 140 jobs in the pipeline is truly a blessing and a testament to the dedication to quality and integrity of your work ethic and results-kudos to you Dave and your team.
I think the absolute best part about Dave’s videos is that he doesn’t find it necessary to be using foul language. Man what a breath of fresh air. This guy is the best I’ve ever seen. No ego tripping, just a real professional. His crew are some amazing guys who really seem to take their jobs seriously. Best channel on UA-cam. 3am and I’m still watching the second episode. That’s kind of crazy.
David is a legend and a Rockstar in the automotive field. He's got the right personality for being on TV
... real life TV gets dramatized > good luck
I agree for sure
Thanks! People always called me a "character" ha ha. Hopefully it pays off😂
I’d totally watch his show … 90 day power stroke 😂
As a newer shop owner. I love watching your videos and I’m taking notes on how to better my customer service skills among other things.
Me too man I just opened a small shop I like whaching David videos but I have no costumers I'm about to cry here 😢😢
@@JoseRamirez-em7zp be patient, I'm thinking about opening up a shop as well to help out people. In my mind, it is also a source of income for my family, but most importantly, to help out people from being ripped off by the dealership by just slapping parts and treating customers like another number.
@@JoseRamirez-em7zp What's the name of your shop and where are you located?
congratulations!!
That is awesome!
Even the boss is at the mercy of the dispatcher. 😂
Yep 😂. Thanks goodness for my son keeping track of all that
What a sincere conversation! I just loved the honesty!
Transparency*
sings Honesty by Billy Joel...
Real world shop life is quite interesting👍. Thanks for watching
@@DavesAutoCenterCenterville You are the best! Always enjoy your content!
It's too bad that the seller wasn't this honest. The seller knew that it was blowing coolant. Watch out when buying any used vehicle. Most people poorly maintain vehicles, then dump them on unsuspecting buyers.
Dave is a man with morals and integrity. It's no wonder why this company has so much work and he doesn't even realize it. My hat is off to you Dave, very well done !!!
YOUR TRANSPARENCY WITH CUSTOMERS/ WORKFLOW IS UNMATCHED! best mechanic shop on youtube IMO
I praise you for you r straight forward approach.and being able to communicate to the customer in layman's terms
You provide your customers with immense consideration while dealing with all the varied 'hiccups' encountered in cost and timing of repair to any vehicle. Add another 'C' to the equation for customer consideration. It is superb.
Love that - another "C". Great comment 👏👏
@@DavesAutoCenterCenterville Next time, consider the call. I would have drove my Jeep or pickup for an extra week to let the older customer be on his way. Never hurts to ask.
I have a 2017 F350 with close to 200k on it, and after watching most of your videos, I have made up my that when something happens to it, I will be heading to Utah with it for your shop to work on it. Very impressed with how well your shop works together, and how much attention to details you, and your guys put into each build. Bravo Sir.
I’m 24 and have owned a small used car dealership for 2 years. I try every day to approach my business and customer service like Dave does. Thanks for being a great influence!
That is awesome!
Dave you taught your son so well! He was thinking about the whole company and the customer's with the implications that would arise if you got your guys to sort the couples van out now. all the weeks worth of headaches of re scheduling existing work ect. Great to see yet another solution to another problem! Keep up your good work love watching your vids! Greetings from the UK 👍🏻
Did they know that breaking down in Dave’s arms is like hitting the Jake pot! Can never get over how professional Dave treats people and man I wish they are all like Dave!
As long as you can afford it , its hitting the jackpot
Dave's attention to detail with his clients is outstanding and everyone should treat their customers like this!!! Definitely learning from this interaction
David, your professionalism, knowledge, and superior customer service is OUTSTANDING.. God bless for all you do.
Thanks, you too!
I commend Dave for not getting upset with his son. It’s hard to tell the boss he was wrong. He did that with class and Dave took it well. I Know he was trying his best to help. But was creating a headache for his son and his help. Good job Dave. I wish I had a place like yours close to me. You would get my business.
nice to have a customer included in the video
We agree!
This is why Dave's shop is thriving. Imagine if all businesses adopted this work ethic....we wouldn't be where we are now in so many ways.
Def best shop to break down by, Dave runs a top notch repair shop. As an ex ASE tech i wish all techs where this good. It costs $$$ but its worth
Dave and his team are god’s!! Not many honest shops/Mechanics or even people for that matter. God bless you sir. May a lot more people learn and benefit from your wisdom. Keep on trucking💯
26 year old tech here 7 years in the field , I LOVE watching these videos soaking in the knowledge and the way you explain things, These key things are sure to help me better my self throughout my career.
If you ever want to move to Utah- please consider working for us! You sound like just the person we like to hire👍
@@DavesAutoCenterCentervilleActually lived in South Jordan for a couple months doing construction with a buddy and his uncle beautiful state… I will keep your offer in mind thank you! Take care.
This is another reason why I love watching your channel Dave ! is not only about the operational part of it but the care and compassion you have towards your customers , good on you 👍.
Thanks 👍
Man thank god that older couple broke down where they did because we know there’s mechanics out there that would have taken advantage of them …. Such a honest caring loving conversation I had with them I love how u tried your best to look out for them keep on keeping on Dave
Class act David, absolute class and integrity on your part. The way you articulate yourself, how you own your decisions, and brainstorm through solutions with complete transparency is refreshing and wonderful to see.
If I were Dave I would have done it myself.
Dave just goes above and beyond, it's incredible! Now that is customer service and transparency! Greetings from Costa Rica Dave.
Dave, you and your shops customer service is the pinnacle of excellence, I live in Michigan but gosh do I wish every shop was like yours! God bless you and your family!
Wow, thanks
A breakdown on holiday trip. Just the worst. It's great that they found you guys. Good job!
Bad enough. The closest I can think of to this is coming down with Covid for the first time - while 90 miles from home while staying in a hotel room!
These motors are not designed to idle. Carbon and sooting in egr. The valves are prone to carbon up too. First motor miss diagnosed at dealers ( 2 ) , had 359k. replaced with a fedx motor with 159k, now at 985 k on chassis first trans replaced at 458k. Trans serviced every 30k with half fluid drained. Oil at 10k like religion. Glad they found you for help.
Love the way you approach the whole process and sharing the thought process behind what you do, how you trouble shoot, etc.
He looks remarkably well for 75! Amazing 🫡🤝👍
Im 25 yrs behind him and my knees are already cracking..
I was wrenching for only 40 years. F*cked knees and other issues stopped me. 🤬🤬
Communication and honesty will overcome a lot of problems. Well done
We’ve all been screwed so many-many times dealing with car repair. So great to see such a cool, competent guy-who doesn’t want to do business with Dave!
It's hard to do work for customers and charge them money. If I'm fixing my own car, I can cut corners. I can use ebay parts. I can plan to change my brakes next week, and I maybe I can push a serpentine belt to it's absolute limit.
That all changes when I fix your car, truck, or air condition system. I know you'll be pissed off if you have to make a return visit. By your second, or third visit you'll tell your friend my shop sucks and this car you own is a pos.
This is often tines why the cost increases. I have to over fix your car to make sure you won't need to make the return visit.
I would have sold this guy an engine, or an engine rebuild. It sounded like he had money These folks live in this van, so downtime is the issue as much, or maybe even more than money.
I learn far more from these videos than how to diagnose an engine problem. Love the way you spoke to those folks about a difficult problem Dave, well done!
50% of the job is hand holding/customer service. You can fix a problem in 10 minutes and not communicate to the customer, and they will feel like they didn't get the service they deserve. On the other hand, you can work hard on an issue and not solve it straight away but keep the customer informed and included in the work that you're doing, and they'll feel like a million bucks even though it will cost them. It's not always the technical aspect of the job, it's how the customer perceives they have been treated. Great job as always, keep up the good work. Unplanned work is the antithesis of a well-run shop. You turned unplanned work into a planned event, something that is very difficult to do and maintain.
Appreciate that - very well spoken👍
Totally impressed with Dave and his crew. The honesty, integrity, and the genuine concern for their customers and the quality of their work is a model for the industry. I’m glad I found this channel.
I own a 2000 year model Mercedes Sprinter here in Australia 🇦🇺 . People tend to forget thede 5 cylinder engines are really a 30 year old design and done keep up with modern traffic . If you warm the engine up for 3 or 4 minutes before you set off , drive gently , ie cruise at 55 - 60 mph and let the tirbo spool down at journeys end before turning the engine off . Regular oil changes at 5,000 miles with a semi synthetic and you will have reliability .
In Africa and the Middle East , these vans are very popular and capable of in excess of half a million miles or more .
Hats off to Miles! My father would do the exact same thing… Drive some old clunker used car into the shop and have everyone stop to fix it. That messed up the schedule and made customers mad for a week. Today I made an appointment in my own dealership to have my own oil changed next week. The lesson has always been with me and I always wait my turn in line, even though I own the place! It has brought me great success in running dealerships for the last 45 years. God bless you all for sharing what a good shop runs like. Keep up the great work.
Appreciate that! Miles is amazing! Thanks for watching
Dave is such a gentleman! Can he be president. He can take over right now:-)
Dave for President sounds great!!
Hard to say it, but good on your son for break checking you there. I'm "just" a project lead, but I always tell my colleagues to tell me, if I'm wrong somewhere, because nobody wins, if they are too afraid to tell me and something doesn't work or gets delayed because of that.
Agreed! He had a very valid point
@@DavesAutoCenterCenterville Yeah but he could've cooled it with the attitude...he's still the young calf, not the old bull!
@@contento66 One person's bad attitude is another person's stellar performance. It depends on a lot of factors, most of which in this case are internal nuances within the shop. If you don't know them all face to face then your only reference is you and the people in your life.
@@contento66 Take it easy Herr Kommissar
Especially in the cockpit of an airplane!
^..^~~
No disrespect to other garages, but this place simply has to be the best place on earth. The sincererity and decency is off the scale. Absolutely love it!!!!!! ❤❤❤
"Obstacles are opportunities" Well said and well done.
As a mechanic myself for 30 odd years , no body ever works on my cars but if I was travelling and had a major breakdown beyond what I can do when not at home I’d feel super comfortable having Dave’s Autos sorting out the problem , as always a great show with professionalism , courtesy and kindness shown to all customers and there budgets and situations, I’m super impressed when watching your channel.
Your concern for your customer gives your business and yourself great kudos Dave. And you were man enough to tell your customer that you were not able to fulfil your timeline promise. May other businesses would fudge around the subject, or downright lie to the customer and just give excuses as to why they couldn't do the job in the time promised. Part availability and suchlike. You on the other hand not only admitted you had made an error in estimating you could get the work done for them with regard to other shop commitments and boy 140+ cars is a lot of prior commitment. But you suggested alternatives to the customer one of which they took. You have one of the very best customer services I've ever come across. More power to Dave's auto's elbow!
Haven't found a UA-cam channel this good in years! Loving this channel!
he explains so well..even my cat can understand these engine problems!
Welcome aboard!
The first couple minutes I felt for the tech, he seemed to not want a UA-cam video lead by Dave, then Dave showed what leadership looked like by listening to the folks he put in place to do their job and ultimately the whole shop looked like a winner. That decentralized command is key to keeping people and keeping your sanity
Humility and an owner going out of his way (compared to most shops) and spending the time to thoroughly explain everything so that the customer is 100% on board. Wish I lived in Utah, would love to work for Dave as a service advisor. At the end of the day you’re helping people solve a problem and how you get there can go many different ways. There is a reason these guys are one of the top shops in the country and absolutely packed with jobs.
Glad to help
Its really refreshing to see a family run business where the owner respects his employees and system in place to let them do their job without creating chaos by dropping the "well I'm the boss and whatever I say goes" card. Way to go Dave you've taught your boys well and created a healthy and outstanding environment to work in. You guys had a problem and you came together as a team to find a solution that worked for you and the client.
What a beautiful man Dave . I wish mechanics in uk weren’t just looking at the check ❤️
Wow, just wow. Not just looking for money but also a loyal customer for life that will in turn bring more customers. I freaking love this video.
As a former Mechanic at 2 Small Shops and a Dealership, I am VERY Impressed as to the EXCELLENT Customer Service Dave and his Shop Gives to their Customers.
Your customer service is exceptional, lucky customers falling into the hands of a shop with humanity and great manners.. Your way of lookibg after the customers and staff is a credit to you and your family
Being from the UK, love the less sales over enthusiastic type approach, and the more laid back talking straight, with decent interaction and explanations. This obviously comes from three factors, Dave is the owner, he has a lifetime of experience and he has learnt how to treat people respectfully.
Plenty of people, in sales to customer service could learn a lot from watching these videos.
Dave you are a gentlemen and a scholar. I wish I had someone like you to take me car to in Las Vegas.
Dave, I happened to see you and your crew for the first time on UA-cam. I spent 8 straight hours watching you yesterday. “Professionalism” for lack of better words, I have not seen anywhere else in my 42 years in this country. You guys are awesome. I graduated from the government polytechnic in India with a diploma in automotive engineering in 1978. My nightmare,working on my first diesel engine back then ,a 3 cylinder Massey Ferguson tractor, major blow by. Complete engine overhaul and new fuel pump. Never could get this sucker started, the engine was puffing and coughing up white smoke, I thought, maybe the timing but everything checked out okay, I was so disappointed, spent days with no luck, any thoughts, guess what the new fuel pump camshaft had the wrong cam profile, aftermarket,swapped the old cam and the baby came to life, thanks to my buddy who suggested to switch the fuel pump. ❤you guys and learning a lot. Hope to see you sometime if I am in Utah.
I started working on Freightliner Sprinters in 2002 when the came to the states. They were shipped over in crates and assembled in Gaffney, SC at the Freightliner Custom Chassis plant. They are extremely neat vehicles but not the easiest to work on. That engine is “supposed” to be removed to remove the cylinder head. Notorious for cracking pistons. They usually needed an engine.
I rented one of these 2002 FL Sprinter campers and drove N.England in fall; got 24mpg-- seemly ran forever before refuel. Road nicely on the mono rear-leaf spring setup and had good power with paddle shifter for holding downhill. Electronic/remote locking system was non-functional. Have pixs of this new Van..
Home of the “Big Peach”!
@@guywhite1004yes
Google ="SPRINTER CHICKEN TAX"
The comments here are spot on about the customer service. I work in banking complaints and always try to do what I can for folks to make it right, but sometimes you just can't. It's always best to just be honest when you've got a problem and work on the solution together. Loved seeing this in action.
I am 44 years old and I've been to my last mechanic. I am so disgusted with the lack of integrity in the auto repair industry. It's good to know that at least one shop in this great country is still honest. I hope it's not just an act.
Dave you’re a great mentor & enough wisdom for 4 men ! i’m grateful everything you do is now documented for history & too cement you & your family’s legacy! Well done sir 🫡🫶
Man, so much respect to you. I wish I can find excellent customer service like this, and not replacement technicians. Brilliant work!
I appreciate that!
Small business is so important in this country
You say Dodge, it looked like a Mercedes Sprinter to me..thabk you for the explanation of this head gasket issue obviously these vans, i have had lots of vans and love to see the way you explain and diagnose these issues… For us Amateur /DIY mehanics this video is fascinating..
It is a sprinter but when they first went to America they probably teamed up with dodge to get into the American market
They are Mercedes with a Dodge badge same goes for the Freightliner version.
My 2003 Sprinter threw a rod at 130,000. First owner used the wrong oil. Loved the van, did not like the fact that it was so hard to find a good mechanic that understood them. I finally did, but then sold the van. Too many problems over the years and ye$ they are pricey to fix.$$$
They are incredibly reliable if you put the proper fluids and gasoline inside of them like most people don't
My 2005 has 768,000 me with all original everything and never had a problem and still pulls 20 mi to the gallon every day because I put German fluids in it and Cenex fuel
And never go over 3000 RPM for any reason
Dave your eagerness to help this couple is admirable to say the least. Not easily impressed here definitely impressed !!👍👍
Wow, thank you!
The work is more often than not the easy part, but that was great class example of how to work with your customers to achieve a beneficial result for everyone. Dave is the man.
Yes. That’s how you do it. Great customer service and open and honest communication through out the shop. Miles did exactly what your paying him to do.
Well said!
What i like about this video is that he explains thoroughly to his customer what really happens.Through this way it would build trust and good relation with customers
The diesel van is on good hands .
Life is good.
So often the most difficult problems are customer/workflow. Great to see how you dealt with this.
dave you're an old kind sole. im a plumber for 45 yrs its always obstacles and problems to fix and deal with /hats off too you sir.im an indy 500 fan first trip at 16 1977 cheering for andretti motors to F1
I could never be a service writer because situations like this would make me incredibly stressed. Kudos to the team at Dave’s for handling it so professionally, and shoutout to the amazing couple for being so understanding. I lived in Arizona for a few years and I miss that beautiful state everyday.
We agree!
Honest. Kind. Respectful. This VOD gives me hope.
Automotive repair shops should take notice. This is the mark of a true professional operation.
Anyone who has a shop, this is what you should strive for! Dave is the best and he gives a damn!
I’ve been in that situation before where somebody from outta town broke down in front of our shop and what we did to squeeze them in without hurting other customers was we worked late that day. We stayed a few hours extra and got them on the road so they could keep driving home and it was hard but I didn’t mind doing it cause they were nice people who needed it. The sacrifice we made was ours alone though, and we were willing to make it to help the people out. But I’ve also definitely pushed other customers back a day or two to help someone else in a similar bind. 90% of customers can deal with a small delay though, and the ones who can’t usually let it be known that they need it by a certain time, usually several times lol. The hardest part about running a business to me is making all those decisions like that and talking to the customers throughout those situations. Dave reminds me a lot of my dad who does pretty much the same stuff every day. He’s understanding of people who are in tough situations, but also firm and direct when necessary and doesn’t beat around the bush when there’s a problem. It’s not easy but people like Dave and my Dad make it look like it is when they deal with customers as well as this
Dave your a good human being... Options....... always look for other alternatives...
Dave you are such a nice guy . And the couple are the nicest people you could meet. Now they have a story to tell and everyone they talk to they will remember your company ✓
We used to cook up MRE’s in our mess kits using the -8 turbine generator’s exhaust.
Good times, hot meals in no time.
The more I watch your UA-cam videos, the more respect I have for you. Your a good honest man Dave and that is a rare thing in this day and age.
I think if more people were properly explained how engines and cars work, as Dave did here, the general population would be more understanding and appreciative of their vehicles. Possibly even being a better driver, as they would sort of understand exactly how vehicle systems operate.
Obstacles =opportunities. Great approach! You are an honest and impressive man, Dave!
The customers are so nice! I enjoyed this video. Good feelings all the way around.
Dave your a great guy to help this couple as a priority! 👍👍
Great professional service and good listening skills not many people who are in the service business have been taught empathy for their customers.
You over promised your son snapped you back into reality your talking and listening skills helped you to reset the customers expectations, a master class.
Dave, if all businesses treated customers like this, the world would be a better place! You, sir, set the standard! 👍👍
They were lucky they broke down where they did. It may cost some $$$ to do the repairs but honesty is priceless.
You’re a class act Dave, you have to be one of the most honest mechanics out there . I’m sure you have customers for life . Good day to you .
Just need to tell you that I love your honesty Dave, you are a great human being our world needs honesty like that, keep up the good work 👏 ❤
Thank you, I will
Easy fix there Dave. Clear the codes, then burn it.
You and your team are the best. Honest and straight forward. Keep up the great work.👍🏻🇺🇸
That's always a tough spot to be in. Everyone seems to be in a rush but those people are very understanding. Not too many around like them any longer.
If only you could teach every shop on the planet to be like yours. Yall are amazing at what you do . Keep up the amazing work and customer service!!
Wow, thank you!
A five cylinder ive never knew they made one i know they have 3 cylinder diesel because I used to work on the grounds crew for a while and we had these turfcat mowers they were a pain in the ass if you don't see the tank level in the cab its on the fuel cap you would have to bleed fuel lines and it was a pain it would have to be done a few times and the lines were hard to get to
Has the repair been done yet? Would love to see the repair
You just know he gave them an extra discount off camera. You can tell he’s a honourable man that respects others
LOL 'This guy is a risk taker' is Dave's VERY polite way of calling someone an idiot, and I love it LOL