Hello. I'm new to WiFi speakers, and I'm not sure how it works. Can I connect to the c10 mk2 with just my phones mobile hotspot over mobile data, or does it need to be connected to a router?. Thanks.
Hey and welcome to WiFi audio. That should work, but you need another unit on the same WiFi network to play on the speaker. But after you have done this and set the presets for example, internetradio or Spotify you don't need another unit to play music on it.
Have finally ditched Sonos and need a new multiroom system. Can I connect different audio pro models to the the same network, for example can I have a C3, A10, A15, and C10 working together?
Hi, That is absolutely possible. All of our multiroom speakers work together. Except the G10. The G10 only works with our newer speakers like the C10 MkII, A15, C5 MkII, A28 and A38.
Forever frustrated with the C10s. Says its connected to iphone12. Yes im fully updated. I have tried over 15 times to follow your instructions. Do you guys even test your app? How can u make such a killer speaker but a SHT app? I own 2 - C10s This is a HUGE PROBLEM and noone in your team gives a SHT. Please help!
I have a c10 addon and was going to buy the A10 - not Mkii. Will both these speakers play together over wifi? i want the better streaming quality so don't want to use bluetooth. thx
Customer service said I could play all PC-audio throughout the entire multiroom setup by pairing A26 with any of the other multiroom speakers, but I don't see how to stream audio to the other speakers since there is no PC application. Did they lie to me?
Hi Carl, We have no windows app for the Audio Pro speakers. You should be able to connect you PC to the speaker with Bluetooth or Cable. Then you are able to group your other speakers to the A26. Then it should play on all the speakers. If you have further questions please send me a mail using the link below. bit.ly/AP-CustomerService
Hi, I apologies for the issues. Please use the link below and contact our support. They will surely help you with this issue. www.audiopro.com/en/service-and-support/
Hi … I used wifi by my landlord so I don’t have the router near me. Can I be able to pair 2 audio Pro c10 MK2 via wifi if I only have the password. Please show me. Thanks
Hello all, I have problem connecting my new A26 speakers to my home WIFI, My WIFI has 2,4GHZ too. I followed the instructions in the Audio Pro app: So I start like that: first my phone is connected to my home 2.4GHZ WIFI, I go to the app and choose add speaker. I choose A26, then the app asked me to connect my phone to the WIFI network that was created by the speakers (some Audio Pro network), then when i do it it asks me to choose a WIFI network and put the password for it, then i do it (i chose my home wifi network and password), and then at the end it asks again to connect my phone back to my home WIFI, then it shows "Connecting" and in 1-2 minutes it fails with "connection failed" error. Can you please help with this? I have the GPS location turned on on my phone, also the speakers , the router and my phones are very close to each other. Tried to switch off the mobile data too. Same issue. Thanks
@@audioprosound useless.....cheap JBL and UE have that. Just bought 4 C3, was hoping to also connect them to the TV. You are just loosing customers for this connectivity issue and the speakers are so good. Maybe you should consider charging the dev team or externalize to get more out of this product. Guessing you see the constant awful app reviews, how are you still not changing things internally ?
Hey, you need the app to setup the speaker for WiFi use, then you can play to it via your Macbook, it shows up as an AirPlay unit. You can also set it up without the app connecting it via Bluetooth to your Macbook. If you have more questions, place talk to the customer service guys, an they will help you. www.audiopro.com/service-and-support/
Hey Rob, sorry to hear you have problems with our products, customer support can't find a ticket from you, please try again. www.audiopro.com/en/service-and-support/
@@edaldringuinchoma2306 hey, sad to hear that you have issues with our products. Good you made a ticket, shout out if you don't get a respond in the next few days, sometimes the answers go to the spam-folder.
@@rhys2018 My C10 MK2 dont have an ethernet socket. That would be a great idea and make connection issues much easier. Audio Pro need to think about these things.
Hey, the Air One was never in our app. The Air One is about 10 years old and only has AirPlay(1) so you can't use Airplay(2) to create a multiroom setup eather. Sorry.
This is the worst app. I finally got connection. Now not. No matter if all aspects ticked off. Strange thing is the machine says connection but phone says not. I rate this app into the minus and wish I didn’t buy this speaker shouldn’t be this hard and inconvenient.
Hey Amanda, it usually just works just fine : ) so sorry to hear that you are having problems. This sounds very strange, please contact our customer support. They have a lot of knowledge about our tech and about routers, wifi etc. Hope it works out. www.audiopro.com/service-and-support/
Hi, Amanda. I'm not sure if that helps, but I had the same problem. System says - connected, phone show that it's not connected. I don't know why but I checked my router setings (it's not easy, but also not so compilcated to get in to the router settings through pc) and in wireless 2.4Ghz settings I changed bandwith from only 20MHz to 20/40MHz (my router offered such option, also only 40Mhz) and now connection works without any glitches. Unfortunately I can't put screenshot here, but hope that it's the same problem and you will get everytning in working condition
@@audioprosound Thanks so much for the reply -I have reached out prior to: where I bought it and 2 others. Speaker sound is really good, disappointed with app in so many ways. If you decide to create a new updated app. it would be tremendous.
Hey, Please contact our customer support. They have a lot of knowledge about our tech and about routers, wifi etc. www.audiopro.com/service-and-support/
@@audioprosound You are pointing frustrated customers to customer support, knowing very well that the problem is the app itself. Dishonesty. I'm buing Sonos instead.
Wow, some very "smart" people decided to get rid of remote, like it was with the 1st vesion of the speakers. This app and wifi control is total crap. I'm going to return this speaker.
Hey, sorry to hear that you are having problems with your product. Please check with customer service if they can help you. They have a lot of knowledge, not only about our products, but also about WiFi & routers that may need to have its settings adjusted. www.audiopro.com/en/service-and-support/
@@audioprosound App is useless, and I don't use it at all. Also, I had to buy Alexa version despite of I'm not alexa user. And, it works just as simple bluetooth speaker, and not forcing me to use Alexa by anyway. Hopefully, this will not be changed. Overall, speaker is great and I'm keeping it :). Thank you.
Hello. I'm new to WiFi speakers, and I'm not sure how it works. Can I connect to the c10 mk2 with just my phones mobile hotspot over mobile data, or does it need to be connected to a router?. Thanks.
Hey and welcome to WiFi audio. That should work, but you need another unit on the same WiFi network to play on the speaker. But after you have done this and set the presets for example, internetradio or Spotify you don't need another unit to play music on it.
Have finally ditched Sonos and need a new multiroom system.
Can I connect different audio pro models to the the same network, for example can I have a C3, A10, A15, and C10 working together?
Hi,
That is absolutely possible.
All of our multiroom speakers work together. Except the G10. The G10 only works with our newer speakers like the C10 MkII, A15, C5 MkII, A28 and A38.
@@audioprosound perfect, thanks
Forever frustrated with the C10s. Says its connected to iphone12. Yes im fully updated. I have tried over 15 times to follow your instructions. Do you guys even test your app?
How can u make such a killer speaker but a SHT app?
I own 2 - C10s
This is a HUGE PROBLEM and noone in your team gives a SHT.
Please help!
Hi,
Please contact us via the link below for technical support.
I'll make sure our team takes a look at it ASAP
audiopro.com/en/service-and-support/
I have the same problem with the same speaker. Connection just dropped one day and can’t seem to connect it back. That was three days ago.
I have a c10 addon and was going to buy the A10 - not Mkii. Will both these speakers play together over wifi? i want the better streaming quality so don't want to use bluetooth. thx
Hey, yes they will play together. Old and new MkII speakers can also play together, in our app.
Customer service said I could play all PC-audio throughout the entire multiroom setup by pairing A26 with any of the other multiroom speakers, but I don't see how to stream audio to the other speakers since there is no PC application.
Did they lie to me?
Hi Carl,
We have no windows app for the Audio Pro speakers. You should be able to connect you PC to the speaker with Bluetooth or Cable. Then you are able to group your other speakers to the A26. Then it should play on all the speakers.
If you have further questions please send me a mail using the link below.
bit.ly/AP-CustomerService
@@audioprosound Ok, in that case It would work out for me. Thanks for confirming!
It looks great but it's miserably difficult to try and get it connected to the Wifi. An expensive doorstop.
Hi,
I apologies for the issues. Please use the link below and contact our support. They will surely help you with this issue.
www.audiopro.com/en/service-and-support/
Hi … I used wifi by my landlord so I don’t have the router near me. Can I be able to pair 2 audio Pro c10 MK2 via wifi if I only have the password. Please show me. Thanks
Hey, you only need the password. Just follow the instructions in the app. You can also check wifi strength in the app per speakers after.
Thankyou . Wishing you all the best.
Hello all,
I have problem connecting my new A26 speakers to my home WIFI, My WIFI has 2,4GHZ too. I followed the instructions in the Audio Pro app: So I start like that: first my phone is connected to my home 2.4GHZ WIFI, I go to the app and choose add speaker. I choose A26, then the app asked me to connect my phone to the WIFI network that was created by the speakers (some Audio Pro network), then when i do it it asks me to choose a WIFI network and put the password for it, then i do it (i chose my home wifi network and password), and then at the end it asks again to connect my phone back to my home WIFI, then it shows "Connecting" and in 1-2 minutes it fails with "connection failed" error. Can you please help with this? I have the GPS location turned on on my phone, also the speakers , the router and my phones are very close to each other. Tried to switch off the mobile data too. Same issue.
Thanks
Same happens to me with C10 i have 2 speakers. App is terrible. Worst instructions
i can connect through the app in my phone but how to wifi connect to my pc?
Hey, we don't offer any PC-to-speaker application. You can play audio via Apple Music application (iTunes) / airplay.
@@audioprosound ok thx for the reply👌
@@audioprosound useless.....cheap JBL and UE have that. Just bought 4 C3, was hoping to also connect them to the TV. You are just loosing customers for this connectivity issue and the speakers are so good. Maybe you should consider charging the dev team or externalize to get more out of this product. Guessing you see the constant awful app reviews, how are you still not changing things internally ?
You could use Spotify Connect and then run Spotify on your PC, selecting the speaker as your output device. Works a treat from PC or phone.
@@alanmoore8114 thx m8
How can I do the same with a macbook pro ?
Hey, you need the app to setup the speaker for WiFi use, then you can play to it via your Macbook, it shows up as an AirPlay unit.
You can also set it up without the app connecting it via Bluetooth to your Macbook.
If you have more questions, place talk to the customer service guys, an they will help you.
www.audiopro.com/service-and-support/
Didn’t work, nor did the alternative. Raised a ticket but no response - can someone respond please.
Hey Rob, sorry to hear you have problems with our products, customer support can't find a ticket from you, please try again.
www.audiopro.com/en/service-and-support/
@@audioprosound i have the exact same issue on my new C3. just raised a ticket # 4651. hope to get this resolved
@@edaldringuinchoma2306 hey, sad to hear that you have issues with our products. Good you made a ticket, shout out if you don't get a respond in the next few days, sometimes the answers go to the spam-folder.
What about via Ethernet cable?
@@rhys2018 My C10 MK2 dont have an ethernet socket. That would be a great idea and make connection issues much easier. Audio Pro need to think about these things.
Would be nice if this worked with the AllRoom One too! Thanks for removing app support for it!!! 😠
Hey, the Air One was never in our app. The Air One is about 10 years old and only has AirPlay(1) so you can't use Airplay(2) to create a multiroom setup eather. Sorry.
Does not work!! Tried everything! It says connected for Bluetooth, and nothing
Could you please contact us via the link below and we will happily help you further.
audiopro.zendesk.com/hc/en-us/requests/new
Hello all, Where to find the wifi password? i have a model C-SUB
Hye, the WiFi-password is most common on the under side of your router.
This is the worst app. I finally got connection.
Now not. No matter if all aspects ticked off.
Strange thing is the machine says connection but phone says not.
I rate this app into the minus and wish I didn’t buy this speaker shouldn’t be this hard and inconvenient.
Hey Amanda, it usually just works just fine : ) so sorry to hear that you are having problems. This sounds very strange, please contact our customer support. They have a lot of knowledge about our tech and about routers, wifi etc. Hope it works out.
www.audiopro.com/service-and-support/
Hi, Amanda. I'm not sure if that helps, but I had the same problem. System says - connected, phone show that it's not connected.
I don't know why but I checked my router setings (it's not easy, but also not so compilcated to get in to the router settings through pc) and in wireless 2.4Ghz settings I changed bandwith from only 20MHz to 20/40MHz (my router offered such option, also only 40Mhz) and now connection works without any glitches.
Unfortunately I can't put screenshot here, but hope that it's the same problem and you will get everytning in working condition
@@gatisolte8456 Thanks loads for your help - will certainly try your suggestion
@@audioprosound Thanks so much for the reply -I have reached out prior to: where I bought it and 2 others.
Speaker sound is really good, disappointed with app in so many ways.
If you decide to create a new updated app. it would be tremendous.
Such a pain... never works
Hey, Please contact our customer support. They have a lot of knowledge about our tech and about routers, wifi etc.
www.audiopro.com/service-and-support/
@@audioprosound You are pointing frustrated customers to customer support, knowing very well that the problem is the app itself. Dishonesty. I'm buing Sonos instead.
@@HaukLanglo don’t do it, Sonos has driven me up the wall.
Wow, some very "smart" people decided to get rid of remote, like it was with the 1st vesion of the speakers. This app and wifi control is total crap. I'm going to return this speaker.
Hey, sorry to hear that you are having problems with your product. Please check with customer service if they can help you. They have a lot of knowledge, not only about our products, but also about WiFi & routers that may need to have its settings adjusted.
www.audiopro.com/en/service-and-support/
@@audioprosound App is useless, and I don't use it at all. Also, I had to buy Alexa version despite of I'm not alexa user. And, it works just as simple bluetooth speaker, and not forcing me to use Alexa by anyway. Hopefully, this will not be changed. Overall, speaker is great and I'm keeping it :). Thank you.
Terrible app