Thank you so much for sharing your knowledge Rachel! I especially love that you framed this from the client perspective and provided an explanation that focuses on their interests. Truly a service-based response :)
I am so glad you liked it Sharon! My years in customer service definitely comes in handy for situations like this. It's always worked for me so hope you can use it as a place to start when talking to clients. Thanks for watching. X
So great to see you here Sonia! You are so welcome. I honestly just want all photographers to feel empowered as it helps our community as a whole. Thank you for watching. Please let me know if you do use some of this wording and how it goes :)
Hahaha Areu! This is too funny. Yes, it's not the nicest topic to talk about and I've had my fair share of difficult conversations and this is something that's helped me work with clients so I hope it helps you too. Will you use this as a template?
haha I'll bet! I worked in at an ecommerce stores in customer complaints (which I loved BTW) and I learned a lot about thoughtful communication for negotiating! Definitely has come in handy.
Thank you so much for sharing your knowledge Rachel! I especially love that you framed this from the client perspective and provided an explanation that focuses on their interests. Truly a service-based response :)
I am so glad you liked it Sharon! My years in customer service definitely comes in handy for situations like this. It's always worked for me so hope you can use it as a place to start when talking to clients. Thanks for watching. X
This is super helpful Rachel! The way you approach communication on this tricky topic is so friendly and sincere :) Well done!
Yay, thank you! I really hope there are some tips and gems in here when you talk to your next clients. Thanks for watching X
Thank you for so transparently sharing this information, Rachel! Great guidance.
So great to see you here Sonia! You are so welcome. I honestly just want all photographers to feel empowered as it helps our community as a whole. Thank you for watching. Please let me know if you do use some of this wording and how it goes :)
thanks for this, licensing is scarier than a 3 light setup
Hahaha Areu! This is too funny. Yes, it's not the nicest topic to talk about and I've had my fair share of difficult conversations and this is something that's helped me work with clients so I hope it helps you too. Will you use this as a template?
@@Twolovesstudio I'd love to use it as a template, it s a clever and respectful response, I tend to be more direct, it gets me into trouble ;)
haha I'll bet! I worked in at an ecommerce stores in customer complaints (which I loved BTW) and I learned a lot about thoughtful communication for negotiating! Definitely has come in handy.