Service Process Analysis

Simple methods to analyze service processes. POM is ultimately about creating effective and efficient processes that serve a market demand - sustainably! Feel free to use all #POM4all videos as you please in your studies and lectures:)
The video on Service Process Analysis is part of the #POM4all initiative by Prof. T. Netland at the ETH Zurich.
#Servicescape #Servuction #OperationsManagement #Course #POM #POM4all #Production #ServiceProcessAnalysis #GapModel #ServiceBlueprint #ServiceExperience

[@Turjo2004]

Service blueprinting is quite interesting, thank you. Overall, its a great pleasure - simple methods with nice models 😀