Solution 1-I don't have the configure device option under hardware and sound. Solution 2-Under troubleshoot, I don't have that hardware and devices option. And for Solution 3-I don't have the upper filters option either. WTH?!?! UGGHHH! I don't have the lower filter option either. I am here on Monday, 12/5/2022 at 9:19 p.m. Please tell me you still check your notifications. I could truly use your help. I am trying to play a cd, a walgreens photo cd to be exact and it just won't play. I've tried to play it in a playstation 4, and a playstation 5. Still nothing.
The way you explained everything was very helpful, not sure if any of the options will work out in my laptop given the fact that is kinda old but will definitely give it try, thanks in advance 👍
I may be in the same shoes you’re in with this. Did you find anything that worked in your case? The Microsoft forums are saying that win10 is the problem and the only solution is to roll back to windows 7. I’m not doing that.
I couldn't even find them on my PC none of his foxes were available for me so I just went with the last one the window update I hope it works I am expecting a 💿 game
Hi there, thank you for your question! The absence of this key might not be the issue. It’s not always present, especially if you haven’t manually modified it.
i have no ption to configure a device at all, um there is poer goign to my dvd / blue ray palyer but it is not opening with a perss of a button, i in fact have to open it using a small thin papaer clip then the drive door opens but even with a disc i nside the prompt to paly or anyhting does not appear,
Hi there, thank you for your question! I would recommend trying to open the Settings app (press Win + I) and then click on Devices. If the “Devices” section doesn’t open, try the following: Restart Windows Explorer (you can do this by opening Task Manager, finding Windows Explorer, and restarting it). Try to Re-register the Action Center via PowerShell: Open Command Prompt as an administrator then run the following command: "Get-AppxPackage | ForEach-Object { Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppxManifest.xml" -verbose }"
I think this issue has something to do with an update to windows, not sure when mine started acting up but I am determined to find this problem and will post here. This is just nuts!!! Been like a year now!!!
OK, so far as of today, I bought a LG slim portable DVD writer LG GP63EX70 from my local Walmart for $26. I plugged it in via USB and did not install any of the included software and my PC detected it right away and worked perfectly installing an ancient game I have laying around here. My guess is an update to windows made my installed drives useless but either the mother board cables or the sockets they plug into. I will mess with those later. My pc is still using the same driver as the drives in my tower also.
From the moment my DVD drive lost its letter/disappeared, I worked "backwards" to reverse changes. I removed recent hard drive additions, and changed the letters of the new drives so they would not take the letter originally assigned to the DVD. Yes, I used even Windows Troubleshooting, but the options were vague and the remedies offered were obscure and impractical. Troubleshooting merely reminded me to do what I already had done by uninstalling, then reinstalling the device driver. Now, turning to the registry. At 5:11, I found no "upper filters" or "lower filters" item. On navigating to Hardware Manager, once again uninstalling the driver, I reloaded the driver, and a subpanel message indicated "This device is working properly". Yet, it was not working, and did not appear among system hard drives. An internet search with the actual string representing the device (HL-DT-ST DVDRAM GH24NSB0 SCSI CdRom Device) brought the message the driver could not be found. That meant the end of the search, unless I can locate the manufacturer and attempt to find a driver through the OEM. For this reason, Windows Troubleshooter is only a "bleh"-grade tool, and hardly worth much time invested.
I’m in the same exact boat you’re in, HP envy notebook 17 touchscreen. The internal dvd/cd drive options are gone, but the registry files are all there. Yet, I’m not able to have access to the right options to update the drivers.
@@corygardner3945 If your system BIOS reassigns interrupts, your system may be trying to "adjust" to a perceived absence of a device (driver). Just a guess, but can you remove your optical drive, reboot into no-optical-present mode, then shut down, reinsert the optical, and hope your optical is detected? Again, mine is just a guess, and my desktop is vastly easier to manage than your laptop.
@@bobgreene2892 I like your suggestion, out of all I found online since the original problem started in 2019. That is something I’ve never done before. “Reboot into no optical mode” is that an actual stated option found in bios or is it the label of your suggestion in terms of the procedure you said to perform? My last resort idea is to actually rebuild the windows program portion of “F: CD/DVD Drive” just to get it to show up normally in software manage. I’ve found out on Microsoft forums that Windows 10 itself is the reason why the CD/DVD Rom Drive is missing. And the only solution is to roll back to windows 7
@@corygardner3945 First, verify the device (last active in 2019) is still functional by removing it and testing the drive in another laptop. If the drive is OK (the test Windows host may detect the device and load its driver) then your problem laptop may benefit from OS reinstallation. Since you probably have important data involved, consider installing the same version and edition of Windows over itself, which might save your data and RE-register your drive. * no-optical mode is not a BIOS menu item, but merely the configuration of your machine during reboot.
@@bobgreene2892 the cd/dvd rom still functions, physically. But nothing on the screen reflects whatever is going on. I’ve already reinstalled windows 10 with Microsoft support 2 different times and they couldn’t figure out what was going on back then, because the desired result didn’t happen. Your initial advice on here is what I need to do, I’ll also take the advice of installing the (internal) cd/dvd rom on a different laptop, if I can find one. I hope the solution is not installing windows 7 (rolling back to) as that is the only remedy described on the Microsoft forums and is counterintuitive in my case. Thank you for your responses.
In my device manager window I'm looking down the whole list and there is no option for CD/ DVD. Could this be the problem that I'm having? The door for the CD DVD opens and closes just fine. When I close the door there's a brief moment where I hear it spin and then it just stops and nothing happens after that. Thanks in advance for any help you can provide.
My grandmothers computer (Acer Aspire 6930 running Windows 7 Ultimate) had the same issue. I opened the device manager and looked for the cd rom driver (mine is Slimtype DVD-A driver) and uninstalled the driver and restarted the computer and it automatically reinstalled and it worked for a while but it happened again and as of right now every time I try to uninstall and reinstall the driver it keeps saying it can’t recognize the dvd driver. I could tell there was something wrong with that driver because now when I try to put a disc in the green light flashes and I hear the beep like normal but now the fans kick on full blast and the dvd rom makes a sort of click noise and just stops and the fan rpm goes back down and now the computer overheats and just shuts down unless I take the battery out and run it on the charger without the battery.
Thank you. Your fix worked no thanks to Microsoft and its wonderful world of lousy software and no fix solutions. Windows 8.1 will be my final MS product. May it expire soon! Once again, thank you!
Wiow! None of this is working for me: Bottom Line: The DVD RW Drive is connected to the SATA connection, it powers up ( I can press the physical button and get the drive to open and accept a dvd and it 'reads' it), The BIOS (F2) recognizes the drive. The Diagnostics (F12) checks it as working. But in Device Manager, DVD Rom is not listed and never found. It has got to be something simple. I've 'fiddled' with the connector cable (good connection). Why would it just go bad? I've got a Dell 3847 x64.
If the laptop in question is a Toshiba and the DVD driver name starts 'TSSTcorp DVD '.... the solution which works is 'Try uninstalling the two programs (TOSHIBA Recovery Media Creator, TOSHIBA Disc Creator) if they are installed. ' After trying everything under the sun, including adding the register keys, it turns out all i needed to do was removed this old Toshiba program. I'm guessing when it uninstalled it also fixed the anomalous register entry which was blocking windows 10. Drive Letter showed up after reboot.
@@Jayden727wysi The mention of no legacy support for DVD and CDROM drives implies windows 10, without this video making this point clearly, that said the pages showing the settings are clearly windows 10. Good luck to the rest of you jumping on to regedit... In my case the issue occured after i migrated my systems from window 8.1 to windows 10. This was a bit of a core as i had to reset the system updates using cmd instructions which i found else where. Anyway it worked out, 8.1 was able to update, and a fresh download of windows 10 to usb, was able to eventually migrate the system. It did leave me without DVD drive, which I discovered was cause by the Toshiba driver managment program overwriting the windows 10 version of the dvd drivers. This i sorted by finding and removing the Toshiba program. If you have a DVD fault due to some other situation you'll have to be specific. As this video clearly wasn't.
Thank you for this comprehensive solution. The third (editing the registry) is what was needed. I had installed an outdated version of Roxio CD&DVD Burner; driver PxHlpa64.sys got INTO the install but was neither deleted, nor was its "lower" entry in the registry you mentioned in your advice, when I deleted the APP. Removing that filter, after exporting a copy of the registry, solved the issue and my external CD/DVD is again recognized and working. Looking for a reliable burner, don't think I'll go back to Roxio!
in registry editor {4d36e966-e325-11ce-bfc1-08002be10318} inplace of LowerFilters I have LastDeleteDate REG_BINARY 1b 92 82 b6 49 d2 d9 01 instead. However I have UpperFilters inplace. My cd dvd drive is a pluggin for windows 11 and as soon as I installed Nero dvd software this drive stopped working. I uninstalled Nero and the cd dvd drive like all this info and nothing seemed to work. the last time I deleted the Lower and Upperfilters I needed to reinstall my PC to an ealier date. Does anyone know anything else I can do?
Hi there, thank you for your question! First, ensure that the discs you're using are compatible with your DVD drive. Clean the disc to remove any dirt or fingerprints. Update the DVD drive drivers through the Device Manager and reinstall the DVD playback software to address any software conflicts. Check the DVD region settings to ensure they match the disc's region. Consider trying a different DVD player software like VLC Media Player or PowerDVD. Test with different discs to determine if the problem is specific to certain media. If the issue persists, it might indicate a hardware problem, and contacting HP support or a professional technician for assistance is recommended.
May I ask if it’s possible for computers to come with enough space for a disc drive, but doesn’t come with one installed? Cause my system cannot read the drivers whatsoever.
@@RecoveritDataRecoverySoftware I have done al the steps, but I am running the latest version of Windows 10. When I go to this pc, and then the disc drive, it shows another drive under it, but when I troubleshoot the disc drive, it says how it’s not detected! For whatever reason, on the side, it has an outline to what seems to be a disc drive, but it doesn’t have the DVD logo, and doesn’t have an eject button. The laptop I am specifically talking about is the: Lenovo Ideapad 320
Hi there, thank you for this! I have two cd-rom/dvd-drives (both the same product/type) and I have used ''regedit" changes on my PC (Windows 10). Now only 1 cd-rom/dvd-drive works properly again. How can I get the other one to work properly again? Thank you for your reply/replies. 🙂
Hi there, thank you for your question! I would recommend going to device manager then clicking on the IDE ATA/ATAPI controllers then uninstalling all of them then reboot your computer and hopefully it will solve your issue.
@@RecoveritDataRecoverySoftware thanks for your reply, you mean all of the 'subfiles'? There are 7 of them. AMD MMC/eMMC Host controller - 0400 / AMD PCI IDE Controller / AMD SATA Controller (IDE Mode) / ATA Channel O / ATA Channel O / ATA Channel 1 / ATA Channel 1. That's them. This is a strange and recurring (thus annoying) problem on my Windows 10 PC. Just so you know: both the drivers have the same 'class quid': {4d36e965-e325-11ce-bfc1-08002be10318}. And both the drivers (same product/type) 'are working correctly' (I wish!). Thanks for your help (again).
I have no clue what is happening. My Blu ray/DVD from drive on my PC will not play. My Android Phone is not recognized and my Ipod is also no longer recognized. The drive opens, and is recognized in the device manager but will not play anything.
Hi there, thank you for your question! First, check the region settings in Device Manager (DVD/CD-ROM Drives > Right-click > Properties > DVD Region) and update the drive's drivers. Also, try a different disc to rule out disc-specific problems. For your Android phone, ensure USB debugging is enabled (Settings > Developer Options > USB Debugging) and that the phone is set to file transfer (MTP) mode, then try a different cable or USB port, and reinstall the USB drivers if needed. For your iPod, ensure iTunes is installed and up to date, and also try different cables or ports to check for faulty connections.
i still use CDs to record my own music from my recording software. I ran into this issue last year when I purchased a new laptop running windows 11. It did not have a built in CD/DVD drive. So I purchased an external USB DVD/CD player/burner that was compatible with Windows 10/11. Got home the laptop wouldn't recognize it. I called the DVD LG manufacturer. All they kept telling me was restart my computer with it plugged in. It didn't work. I found a tutorial video. I had to go into reg editor/H key local machines/System/Controller and locate a code lower and upper ends for CD/DVD players and delete that code. Restart. It worked and I'm not a tech nerd by any means.
I missed you! But this ain't your own channel is it? No dog...no crazy Chinese 130 foot tripod...(I bought it and love it) What's the name of your channel?
Hi there, thank you for your question! I would recommend searching for device manager and then selecting it and then trying to troubleshoot the disk drive by selecting it in the list and scan for hardware changes. If there is no issue there then select the device and reinstall the drivers for it.
is this needed for an external DVD Player connected via usb? I thought drivers did not apply. just set up a new laptop w/ Windows 11 and tried to play DVD - unsuccessfully
I have a problem with my cd / dvd rom not working anymore and none of these solutions helped me. It sees the dvd rom as a diskstation instead of a cd/dvd rom for some reason. I can't find the drivers, because it is possibly just too outdated. Is there a work around to have windows 11 register as a cd / dvd rom again? Any help would be appreciated :(
Hi there, thank you for your question!. If you tried all the steps in the video make sure you are using the right type of disk for your drive. Make sure the disk burning session was closed properly. Some disks need to be finalized before they can be read by other devices.
The solutions did not work for me. However, I believe the problem began with a windows update but I don't know which one. I know it worked until around 6 months ago and there have been several windows updates since then. I actually installed the latest update yesterday but had to roll it back immediately because several of my programs, (flight simulators) didn't work after the update. When I select the "This PC" Icon from the start menu, the DVD RW Drive H icon is displayed but as soon as I insert a CD or DVD, it vanishes. I've tried numerous discs which all work on my laptop but not on my PC.
Hi there, thank you for your question! Start by checking the Event Viewer for any error messages when you insert a CD/DVD. Check the BIOS/UEFI updates for your motherboard can help ensure compatibility. As a last resort if you believe a specific update is at fault and cannot find a resolution, a clean installation of Windows, after backing up your data might resolve the issue.
deleting the upper and lower fliters from the registry caused me to have a cycling blue screen error. thankfully i have a techy friend who was able to help me get back into my computer, but if you are reading this please be VERY careful if you are going to attempt this method.
Hello, i use Windows 11 and when i first installed it. My Cd-rom worked normally. But now, it keeps not opening, Device manager cant detect it. We tried plugging-unplugging, nothing. Any ideas on what to do?
Hi there, thank you for your question! If you tried all the steps in the video it is most likely an issue with the CD-rom itself and you might need to take it to a professional for further assistance.
Czesc kiedy otwieram Properties tego CD/ROM to mam takie cos pod "general" - "windows cannot start this harware device because its configuration information (in the registry) is incomplete or damaged (code 19)" co jeszczcr moge zrobic zeby moj komputer widzial i otwieral. CD?
Hi, i used the manual registry fix and now my laptop won't turn on!! Keeps trying to boot but finding a problem is trying to repair and failing. Please help 🙏
Hi there, thank you for your question! It sounds like your registry file is corrupted or missing, which prevents Windows from loading properly. This can happen if you delete or modify some vital keys in the registry, or if a Windows update fails to install correctly. I would recommend creating a bootable installation on a USB or DVD, then insert it into your laptop and restart it then press the bios button key and then choose the USB as a UEFI device and then repair your computer using the bootable media.
Very well explained, however, I had problems with Explorer not responding when i clicked on the DVD drive, I did an in-place upgrade, then I installed drivers for my DRive, now when I insert a new DVD into the drive the Explorer says unresponding, then after a few minutes the drive shows the DVD and I can burn the windows iso file, anytime after that when I reinsert the DVD in there it does not show the long bar showing how much of the space on the DVD i have used, however when I double click it and if I am lucky it opens up and I can see the Windows iso files. Something is definitely wrong. when I go to bios and choose to boot up with the DVD drive all I see is: REstart and choose the correct Bootup device", or words like that. it's driving me crazy. Any help would be greatly appreciated.
Hi there, thank you for your question! To address these, consider updating your system's drivers, cleaning the DVD drive's lens, testing different DVDs, restarting Windows Explorer, ensuring correct BIOS boot order, and verifying the integrity of the Windows ISO on the DVD. If these troubleshooting steps don't resolve the problems, seeking help from a computer technician might be advisable to diagnose and address both potential hardware and software-related issues.
My drive reads only CDs and not even one DVD no matter if it's an original one or recorded. Troubleshooter cant' find any problems, then I tried the registry fix but still doesn't read DVDs, any idea? P.S: Drivers and firmware are both updated to the latest version.
Hi there, thank you for your question! This could indicate that the red laser for DVD reading is malfunctioning, while the infrared laser for CD reading is still working try to open your CD/DVD drive and gently clean the area around the laser head with a dry, soft cloth. Make sure there is no dust or debris that could interfere with the laser. You can also disable or uninstall any third-party burning software that you use, as they may conflict with the DVD reading function.
hi sir can i have a question that dont connect in this vid... recently i have reformated my pc and i forgot that i need my notepad files after reformating it can your app recover my note pad data?thankyou
how do you tell if there is something physically wrong with my dvd player on my laptop. It just stopped working and a spring had come out of the laptop
Nothing worked for me sadly. My computer sees the cd drive, but when I put a DVD in it, it doesn't see the DVD, and it's not because the disc is scratched. Sometimes it sees discs and sometimes it doesn't, so I don't know what to do.
Hi there, thank you for your question! Consider cleaning the DVD drive's lens and verifying the condition of the DVDs for scratches or smudges. Check for firmware updates on the manufacturer's website and ensure there are no software conflicts or power management settings causing interference with the drive. Also, review the Device Manager for driver updates or try rolling back to a previous driver version if necessary. If the problem persists, you may want to explore system restore options or consult a professional technician for hardware-related issues
Hi sir I recently installed a new SSD on my laptop and it is working smoothly. I installed my old hard drive as a second drive in my cd rom slot, but it is not detecting. Could you please advise what to do?
Not any solution worked unfortunately The CD doesn't open. While if I force to open it and I put a C Dinside, the CD is read correctly. I thought the CD reader was broken while it opens sometimes (during the driver installation for instance) ... too old for W11 probably
Hi there, If your external hard disk is not showing up in disk management, it's possible that there is an issue with the connection between the hard disk and your computer. Here are some steps you can take to troubleshoot the issue: Check the cable and connections. Check if the hard disk is spinning up. Check if the hard disk is recognized on another computer. Check the power supply. Try data recovery software. Download Recoverit here: bit.ly/3ZoowNK If none of these steps work, it's possible that the hard disk has failed and may need to be replaced.
Hi there, thank you for your question! If you try these troubleshooting steps they should help solve your issue if they do not I would recommend taking it to a professional for further assitance.
Hi there, thank you for your question! Are you sure you're in the correct folder when looking for the upper and lower tabs? If you still can't find them you can try Check for software conflicts by disabling or uninstalling any new software that might be causing an issue.
Hi there, Thank you for your question. To solve issues with a CD-ROM or DVD drive not working in Windows, there are several steps to take. Firstly, check for physical issues such as proper connection and obstructions. If the drive is external, try a different USB port or cable. Updating drivers by right-clicking on the drive in Device Manager, or downloading the latest drivers from the manufacturer's website, can also help. Alternatively, uninstalling the drive, restarting the computer, and letting Windows reinstall the driver can resolve the issue. Checking for conflicts in Device Manager and the registry, as well as using the built-in troubleshooter in Control Panel, can also help identify and fix any problems with the CD-ROM or DVD drive.
i have a need for speed shift cd and im installing it on my laptop using an external cd reader but it starts to download and then it stops downloading. if you can help me tell me please
hello my issue is this, I bought a cd/dvd connected to my laptop but I can't get the program icon to show up like excel or powerpoint or another one, can you help me with this, thank you
Hi there, thank you for your question. If you have connected an external CD/DVD drive to your laptop and inserted a CD/DVD with a software program like Excel or PowerPoint, you may need to manually install the software or create a shortcut to the program on your desktop. Here's how to do it: 1. Connect the external CD/DVD drive to your laptop and insert the CD/DVD containing the software. 2. Open File Explorer by pressing `Win` + `E` keys on your keyboard or by clicking the folder icon in the taskbar. 3. In the File Explorer, click on "This PC" or "My Computer" in the left pane. You should see the external CD/DVD drive listed under "Devices and drives." 4. Double-click on the CD/DVD drive to open its contents. Look for the installer file, which is usually named "setup.exe," "install.exe," or something similar.
none of these works for me. i couldnt try solution 4 as i dont have a DVD/CD-ROM drives in divice manager cant find that anywere. maybe thats the problem i got ??
In your instructions update or reinstall drivers in device manager dvd cd rom drives doesn't exist anymore so im lost on this one tried all other fixes
I tried this, one of my drivers is missing, i had done what you said, My computer just refuses to read it, Think i'll just get one tha reads it..It plays in the car though,,
Hi there, Thank you for your question. To solve issues with a CD-ROM or DVD drive not working in Windows, there are several steps to take. Firstly, check for physical issues such as proper connection and obstructions. If the drive is external, try a different USB port or cable. Updating drivers by right-clicking on the drive in Device Manager, or downloading the latest drivers from the manufacturer's website, can also help. Alternatively, uninstalling the drive, restarting the computer, and letting Windows reinstall the driver can resolve the issue. Checking for conflicts in Device Manager and the registry, as well as using the built-in troubleshooter in Control Panel, can also help identify and fix any problems with the CD-ROM or DVD drive.
@@chrisliddiard725 on the Microsoft forums, I’ve seen that the problem arises from upgrading to windows 10, they’re saying the only solution is rolling back to win7.
Hi there, thank you for your question! I would recommend trying to take out the CMOS battery on your computer and letting it reset then replug in the battery and try to restart hopefully that helps if not I would recommend trying to enter into the bios and see if u can launch your PC using safe mode so you can try to rescan the drivers and make sure they're up to date.
Hi there, thank you for your question! First, locate the small pinhole near the DVD drive's eject button and use a straightened paperclip or similar object to gently apply pressure and manually release the tray. If that doesn't work, restart your computer as a simple software glitch may be causing the issue. You can also check the Device Manager to uninstall and reinstall the DVD drive's driver, or visit the manufacturer's website to download and install the latest driver update.
I mean i already did all this steps my pc know he has a cd even the driver starts but dont runs what it has in it and when i try to open manually not automaticly wish never starts it takes ages to open and if i insist the pc breaks stops or freezes idk what hapen but started like 3 months ago for no reason i cant run anything cd or dvd
Hi there, thank you for your question! To address this, ensure your discs are clean, update the CD/DVD drive drivers, check for errors in Device Manager, verify power and data cable connections, consider cleaning the drive's lens, test different discs, examine for software conflicts or malware, update Windows, and if needed, contemplate hardware replacement after exhausting these troubleshooting steps.
Hi there, thank you for your question! It should be in C:\Windows\System32\Drivers with a .sys extension. If you encounter issues, you might need to remove specific filter drivers causing problems. Be cautious, though, as removing the wrong ones could impact software like CD burning programs and iTunes.
Hi there, We are very sorry to hear that. If you encounter any issues with our product, please contact our customer support account through direct Message to ensure that your issue can be resolved in a timely manner. Official support website👉support.wondershare.com/
old gateway with windows miliniem on it and i am trying to put a windows 95 on it and it sees the cd rom however when you put a cd in it doesnt read them .. its like there is no cd in the drive.. i tried an external dvd it did the same.. i am trying to use this old laptop for a windows 95 or 98 star trek game, just to play only.. but it wont read any cd i put in, yet about a month ago when i just had the game it loaded it fine.. then after it asked me if i wanted to load the direct x drivers on the game i did thinking ok these direct x drivers are for the game.. im thinking it stopped reading after that however i am not sure.. it gets so confusing
Hi there, thank you for your question! It's possible that the Direct X drivers installed with the game might have caused compatibility issues. As an alternative, consider using a virtual machine or emulator on a modern computer to run the game for a smoother experience. Keep in mind that running very old software on modern hardware can be challenging due to compatibility limitations.
I got all the way into Registry and that list and did not even See those files to start with. I didn't even have the same "Troubleshoot" screen as you. I backed out of and exited(closed) the RegEdit and did a restart. No result/changes. My current build info follows: Edition Windows 10 Home Version 21H2 Installed on 9/29/2020 OS build 19044.2486 Experience Windows Feature Experience Pack 120.2212.4190.0 How does this impact my issues? NOW what do I do? Dress-in-drag-and-blow-it-up? Or DEFENESTRATE IT = (Chuck it out t' Window) (paraphrasing MontyPython Tech Support, ND.) ;-) NEXT block: Ran search for drivers and got the "The best drivers for your system DotDotDot.." OK. Go back and do my last line AGAIN!?!?! 😖
My CD player opens... but it doesn't play the discs when you put them in....
SAME HERE!
@@azieegaming8801 I ended up just buying a cheap external disc drive.
@@azieegaming8801 same thing
Wndows is CRAP
Same thing
When I go into reg edit there is no upper/lower to delete..
Solution 1-I don't have the configure device option under hardware and sound. Solution 2-Under troubleshoot, I don't have that hardware and devices option. And for Solution 3-I don't have the upper filters option either. WTH?!?! UGGHHH! I don't have the lower filter option either. I am here on Monday, 12/5/2022 at 9:19 p.m. Please tell me you still check your notifications. I could truly use your help. I am trying to play a cd, a walgreens photo cd to be exact and it just won't play. I've tried to play it in a playstation 4, and a playstation 5. Still nothing.
have you fix your problem? i have the same problem as yours in Solution 3.
@@harviegaboy7848 Nope 🤷🏽♀️I just gave up.
The way you explained everything was very helpful, not sure if any of the options will work out in my laptop given the fact that is kinda old but will definitely give it try, thanks in advance 👍
I don't have the upper filters and lower filter class in the registry 🙁 I didn't open this part ever, help me please 🙁
Some people won’t find upper and lower class filters, you can consider that step already done.
I dont have the upper and lower filters files
Mine didn't show upper or lower filters 😪
Yes me too
Just repeatedly click and click till you see it
None of those excellent suggestions worked for me. Thank you. I have something I want to try.
I may be in the same shoes you’re in with this. Did you find anything that worked in your case? The Microsoft forums are saying that win10 is the problem and the only solution is to roll back to windows 7. I’m not doing that.
I can't find upper filter in the registry. What should I do now?
guys do not delete nothing ... i delete the files that he told need to delete them now my pc won't start he always keeps ib blu screen again and agin
same, i had to reinstall windows and i lost a lot of files
@@Turner-Be-Thy-Real-Name this is the problem with youtube removing dislikes, you can't tell if a tutorial video is about to destroy your pc
I couldn't even find them on my PC none of his foxes were available for me so I just went with the last one the window update I hope it works I am expecting a 💿 game
This is a scam I should have read the comment before I started I'm resetting my computer now
Why did I read this late :( :(
Well explained. I am now less afraid of the Registry.
Don't try my PC got the blue screen of 💀
there is no hkey upper listed for me on my end of things, sohuld it be there or not ?,
Hi there, thank you for your question! The absence of this key might not be the issue. It’s not always present, especially if you haven’t manually modified it.
Solution no. 3 worked for me, thanks mate. 👍
Same here. Miraculous!
If that doesn't work I burning my DVD burner in my backyard with gasoline and lighter
Oh, I've verbally threatened mine with that one too 😂
i have no ption to configure a device at all, um there is poer goign to my dvd / blue ray palyer but it is not opening with a perss of a button, i in fact have to open it using a small thin papaer clip then the drive door opens but even with a disc i nside the prompt to paly or anyhting does not appear,
Hi there, thank you for your question! I would recommend trying to open the Settings app (press Win + I) and then
click on Devices. If the “Devices” section doesn’t open, try the following: Restart Windows Explorer (you can do this by opening Task Manager, finding Windows Explorer, and restarting it). Try to Re-register the Action Center via PowerShell:
Open Command Prompt as an administrator then run the following command:
"Get-AppxPackage | ForEach-Object { Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppxManifest.xml" -verbose }"
Just got my cd rom working using the registry edit solution you provided, it worked 💪, thanks
I think this issue has something to do with an update to windows, not sure when mine started acting up but I am determined to find this problem and will post here. This is just nuts!!! Been like a year now!!!
OK, so far as of today, I bought a LG slim portable DVD writer LG GP63EX70 from my local Walmart for $26. I plugged it in via USB and did not install any of the included software and my PC detected it right away and worked perfectly installing an ancient game I have laying around here. My guess is an update to windows made my installed drives useless but either the mother board cables or the sockets they plug into. I will mess with those later. My pc is still using the same driver as the drives in my tower also.
I just slapped my disk drive and it worked
😂 I'm going to give mine a damn good thrashing.
@DaveManson78 hope it works for you too then.
From the moment my DVD drive lost its letter/disappeared, I worked "backwards" to reverse changes. I removed recent hard drive additions, and changed the letters of the new drives so they would not take the letter originally assigned to the DVD. Yes, I used even Windows Troubleshooting, but the options were vague and the remedies offered were obscure and impractical. Troubleshooting merely reminded me to do what I already had done by uninstalling, then reinstalling the device driver.
Now, turning to the registry. At 5:11, I found no "upper filters" or "lower filters" item.
On navigating to Hardware Manager, once again uninstalling the driver, I reloaded the driver, and a subpanel message indicated "This device is working properly". Yet, it was not working, and did not appear among system hard drives.
An internet search with the actual string representing the device (HL-DT-ST DVDRAM GH24NSB0 SCSI CdRom Device) brought the message the driver could not be found. That meant the end of the search, unless I can locate the manufacturer and attempt to find a driver through the OEM.
For this reason, Windows Troubleshooter is only a "bleh"-grade tool, and hardly worth much time invested.
I’m in the same exact boat you’re in, HP envy notebook 17 touchscreen. The internal dvd/cd drive options are gone, but the registry files are all there. Yet, I’m not able to have access to the right options to update the drivers.
@@corygardner3945 If your system BIOS reassigns interrupts, your system may be trying to "adjust" to a perceived absence of a device (driver).
Just a guess, but can you remove your optical drive, reboot into no-optical-present mode, then shut down, reinsert the optical, and hope your optical is detected?
Again, mine is just a guess, and my desktop is vastly easier to manage than your laptop.
@@bobgreene2892 I like your suggestion, out of all I found online since the original problem started in 2019. That is something I’ve never done before. “Reboot into no optical mode” is that an actual stated option found in bios or is it the label of your suggestion in terms of the procedure you said to perform? My last resort idea is to actually rebuild the windows program portion of “F: CD/DVD Drive” just to get it to show up normally in software manage. I’ve found out on Microsoft forums that Windows 10 itself is the reason why the CD/DVD Rom Drive is missing. And the only solution is to roll back to windows 7
@@corygardner3945 First, verify the device (last active in 2019) is still functional by removing it and testing the drive in another laptop. If the drive is OK (the test Windows host may detect the device and load its driver) then your problem laptop may benefit from OS reinstallation. Since you probably have important data involved, consider installing the same version and edition of Windows over itself,
which might save your data and RE-register your drive.
* no-optical mode is not a BIOS menu item, but merely the configuration of your machine during reboot.
@@bobgreene2892 the cd/dvd rom still functions, physically. But nothing on the screen reflects whatever is going on. I’ve already reinstalled windows 10 with Microsoft support 2 different times and they couldn’t figure out what was going on back then, because the desired result didn’t happen. Your initial advice on here is what I need to do, I’ll also take the advice of installing the (internal) cd/dvd rom on a different laptop, if I can find one. I hope the solution is not installing windows 7 (rolling back to) as that is the only remedy described on the Microsoft forums and is counterintuitive in my case. Thank you for your responses.
In my device manager window I'm looking down the whole list and there is no option for CD/ DVD. Could this be the problem that I'm having? The door for the CD DVD opens and closes just fine. When I close the door there's a brief moment where I hear it spin and then it just stops and nothing happens after that. Thanks in advance for any help you can provide.
Used "Manually Fix Registries"...Worked! Thank You!!
Great!
Cd rom driver is upto date and says it is working, i insert a disc and nothing happens, no notifications ?
My grandmothers computer (Acer Aspire 6930 running Windows 7 Ultimate) had the same issue. I opened the device manager and looked for the cd rom driver (mine is Slimtype DVD-A driver) and uninstalled the driver and restarted the computer and it automatically reinstalled and it worked for a while but it happened again and as of right now every time I try to uninstall and reinstall the driver it keeps saying it can’t recognize the dvd driver. I could tell there was something wrong with that driver because now when I try to put a disc in the green light flashes and I hear the beep like normal but now the fans kick on full blast and the dvd rom makes a sort of click noise and just stops and the fan rpm goes back down and now the computer overheats and just shuts down unless I take the battery out and run it on the charger without the battery.
Thank you. Your fix worked no thanks to Microsoft and its wonderful world of lousy software and no fix solutions. Windows 8.1 will be my final MS product. May it expire soon! Once again, thank you!
Wiow! None of this is working for me: Bottom Line: The DVD RW Drive is connected to the SATA connection, it powers up ( I can press the physical button and get the drive to open and accept a dvd and it 'reads' it), The BIOS (F2) recognizes the drive. The Diagnostics (F12) checks it as working. But in Device Manager, DVD Rom is not listed and never found. It has got to be something simple. I've 'fiddled' with the connector cable (good connection). Why would it just go bad? I've got a Dell 3847 x64.
Have you figured it out?
If the laptop in question is a Toshiba and the DVD driver name starts 'TSSTcorp DVD '.... the solution which works is 'Try uninstalling the two programs (TOSHIBA Recovery Media Creator, TOSHIBA Disc Creator) if they are installed. '
After trying everything under the sun, including adding the register keys, it turns out all i needed to do was removed this old Toshiba program. I'm guessing when it uninstalled it also fixed the anomalous register entry which was blocking windows 10. Drive Letter showed up after reboot.
I have a Toshiba laptop but i cannot find any of the programs mentioned
@@Jayden727wysi The mention of no legacy support for DVD and CDROM drives implies windows 10, without this video making this point clearly, that said the pages showing the settings are clearly windows 10. Good luck to the rest of you jumping on to regedit...
In my case the issue occured after i migrated my systems from window 8.1 to windows 10. This was a bit of a core as i had to reset the system updates using cmd instructions which i found else where. Anyway it worked out, 8.1 was able to update, and a fresh download of windows 10 to usb, was able to eventually migrate the system. It did leave me without DVD drive, which I discovered was cause by the Toshiba driver managment program overwriting the windows 10 version of the dvd drivers. This i sorted by finding and removing the Toshiba program.
If you have a DVD fault due to some other situation you'll have to be specific. As this video clearly wasn't.
Thank you for this comprehensive solution. The third (editing the registry) is what was needed. I had installed an outdated version of Roxio CD&DVD Burner; driver PxHlpa64.sys got INTO the install but was neither deleted, nor was its "lower" entry in the registry you mentioned in your advice, when I deleted the APP. Removing that filter, after exporting a copy of the registry, solved the issue and my external CD/DVD is again recognized and working. Looking for a reliable burner, don't think I'll go back to Roxio!
in registry editor {4d36e966-e325-11ce-bfc1-08002be10318} inplace of LowerFilters I have LastDeleteDate REG_BINARY 1b 92 82 b6 49 d2 d9 01 instead. However I have UpperFilters inplace. My cd dvd drive is a pluggin for windows 11 and as soon as I installed Nero dvd software this drive stopped working. I uninstalled Nero and the cd dvd drive like all this info and nothing seemed to work. the last time I deleted the Lower and Upperfilters I needed to reinstall my PC to an ealier date. Does anyone know anything else I can do?
My HP windows 10 laptop opens the DVD drive (F) but will not play discs. How do I fix this issue.
Thanks for your assistance.
All the Best,
Rick
Hi there, thank you for your question! First, ensure that the discs you're using are compatible with your DVD drive. Clean the disc to remove any dirt or fingerprints. Update the DVD drive drivers through the Device Manager and reinstall the DVD playback software to address any software conflicts. Check the DVD region settings to ensure they match the disc's region. Consider trying a different DVD player software like VLC Media Player or PowerDVD. Test with different discs to determine if the problem is specific to certain media. If the issue persists, it might indicate a hardware problem, and contacting HP support or a professional technician for assistance is recommended.
In the reg edit mine doesn't have upper and lower option to delete!? Any suggestions 🤔 cheers
same issue.
May I ask if it’s possible for computers to come with enough space for a disc drive, but doesn’t come with one installed? Cause my system cannot read the drivers whatsoever.
Hi there, thank you for your question! Yes that is possible Can you provide me with some more information so I can assist you.
@@RecoveritDataRecoverySoftware I have done al the steps, but I am running the latest version of Windows 10. When I go to this pc, and then the disc drive, it shows another drive under it, but when I troubleshoot the disc drive, it says how it’s not detected! For whatever reason, on the side, it has an outline to what seems to be a disc drive, but it doesn’t have the DVD logo, and doesn’t have an eject button. The laptop I am specifically talking about is the: Lenovo Ideapad 320
"Throw the dvd away"
Me:I rip the built-in DVD out of my laptop and throw it into the trash
Hi there, thank you for this! I have two cd-rom/dvd-drives (both the same product/type) and I have used ''regedit" changes on my PC (Windows 10). Now only 1 cd-rom/dvd-drive works properly again. How can I get the other one to work properly again? Thank you for your reply/replies. 🙂
Hi there, thank you for your question! I would recommend going to device manager then clicking on the IDE ATA/ATAPI controllers then uninstalling all of them then reboot your computer and hopefully it will solve your issue.
@@RecoveritDataRecoverySoftware thanks for your reply, you mean all of the 'subfiles'? There are 7 of them. AMD MMC/eMMC Host controller - 0400 / AMD PCI IDE Controller / AMD SATA Controller (IDE Mode) / ATA Channel O / ATA Channel O / ATA Channel 1 / ATA Channel 1. That's them. This is a strange and recurring (thus annoying) problem on my Windows 10 PC. Just so you know: both the drivers have the same 'class quid': {4d36e965-e325-11ce-bfc1-08002be10318}. And both the drivers (same product/type) 'are working correctly' (I wish!). Thanks for your help (again).
A usb external drive works. Windows has decided that dvd disc players are obsolete, the register keys do not exist on my registry.
I have no clue what is happening. My Blu ray/DVD from drive on my PC will not play. My Android Phone is not recognized and my Ipod is also no longer recognized. The drive opens, and is recognized in the device manager but will not play anything.
Hi there, thank you for your question! First, check the region settings in Device Manager (DVD/CD-ROM Drives > Right-click > Properties > DVD Region) and update the drive's drivers. Also, try a different disc to rule out disc-specific problems. For your Android phone, ensure USB debugging is enabled (Settings > Developer Options > USB Debugging) and that the phone is set to file transfer (MTP) mode, then try a different cable or USB port, and reinstall the USB drivers if needed. For your iPod, ensure iTunes is installed and up to date, and also try different cables or ports to check for faulty connections.
i still use CDs to record my own music from my recording software. I ran into this issue last year when I purchased a new laptop running windows 11. It did not have a built in CD/DVD drive. So I purchased an external USB DVD/CD player/burner that was compatible with Windows 10/11. Got home the laptop wouldn't recognize it. I called the DVD LG manufacturer. All they kept telling me was restart my computer with it plugged in. It didn't work. I found a tutorial video. I had to go into reg editor/H key local machines/System/Controller and locate a code lower and upper ends for CD/DVD players and delete that code. Restart. It worked and I'm not a tech nerd by any means.
I missed you! But this ain't your own channel is it? No dog...no crazy Chinese 130 foot tripod...(I bought it and love it) What's the name of your channel?
starts 2:30 if you dont want the verbals. once he got going some useful tips
My Windows 11 has none of the update & security tab you mentioned to get to troubleshooter!!!
Hi there, thank you for your question! I would recommend searching for device manager and then selecting it and then trying to troubleshoot the disk drive by selecting it in the list and scan for hardware changes. If there is no issue there then select the device and reinstall the drivers for it.
Hi there, in my case helped to uninstall "Standard SATA AHCI Controller" in Device Manager's "IDE ATA/ATAPI controllers" and restart my PC.
is this needed for an external DVD Player connected via usb? I thought drivers did not apply.
just set up a new laptop w/ Windows 11 and tried to play DVD - unsuccessfully
@ 3:56 nope dont have that either there is only privicy & security, but that goes somewhere else
I have a problem with my cd / dvd rom not working anymore and none of these solutions helped me. It sees the dvd rom as a diskstation instead of a cd/dvd rom for some reason. I can't find the drivers, because it is possibly just too outdated. Is there a work around to have windows 11 register as a cd / dvd rom again? Any help would be appreciated :(
What is it doesn't recognize a burn DVD disk. It opens fine.
Hi there, thank you for your question!. If you tried all the steps in the video make sure you are using the right type of disk for your drive. Make sure the disk burning session was closed properly. Some disks need to be finalized before they can be read by other devices.
The solutions did not work for me.
However, I believe the problem began with a windows update but I don't know which one.
I know it worked until around 6 months ago and there have been several windows updates since then.
I actually installed the latest update yesterday but had to roll it back immediately because several of my programs, (flight simulators) didn't work after the update.
When I select the "This PC" Icon from the start menu, the
DVD RW Drive H icon is displayed but as soon as I insert a CD or DVD, it vanishes.
I've tried numerous discs which all work on my laptop but not on my PC.
Hi there, thank you for your question! Start by checking the Event Viewer for any error messages when you insert a CD/DVD. Check the BIOS/UEFI updates for your motherboard can help ensure compatibility. As a last resort if you believe a specific update is at fault and cannot find a resolution, a clean installation of Windows, after backing up your data might resolve the issue.
deleting the upper and lower fliters from the registry caused me to have a cycling blue screen error. thankfully i have a techy friend who was able to help me get back into my computer, but if you are reading this please be VERY careful if you are going to attempt this method.
Hi there, thank you for your question. I appreciate you sharing your experience and cautioning others.
Hello, i use Windows 11 and when i first installed it. My Cd-rom worked normally. But now, it keeps not opening, Device manager cant detect it. We tried plugging-unplugging, nothing. Any ideas on what to do?
Hi there, thank you for your question! If you tried all the steps in the video it is most likely an issue with the CD-rom itself and you might need to take it to a professional for further assistance.
Hello. i have dell xps studio 9100 and I would like to update the RAM. the RAM on my computer is 12RAM how much Ram can this computer compatible with?
Czesc kiedy otwieram Properties tego CD/ROM to mam takie cos pod "general" - "windows cannot start this harware device because its configuration information (in the registry) is incomplete or damaged (code 19)" co jeszczcr moge zrobic zeby moj komputer widzial i otwieral. CD?
I deleted the two files and restarted and it’s blue screen thanks so much u killed my pc
This was very helpfull tutorial. Thank you.
Hi, i used the manual registry fix and now my laptop won't turn on!!
Keeps trying to boot but finding a problem is trying to repair and failing.
Please help 🙏
Hi there, thank you for your question! It sounds like your registry file is corrupted or missing, which prevents Windows from loading properly. This can happen if you delete or modify some vital keys in the registry, or if a Windows update fails to install correctly. I would recommend creating a bootable installation on a USB or DVD, then insert it into your laptop and restart it then press the bios button key and then choose the USB as a UEFI device and then repair your computer using the bootable media.
what happens if I don't have that file # in my registry?
I my case too (there is no such as in video). But when i removed one extra file (match from the video). Working..
Did all that, except, it’s not showing up in Device Manager. Even in undoing hidden devices. No result.
Very well explained, however, I had problems with Explorer not responding when i clicked on the DVD drive, I did an in-place upgrade, then I installed drivers for my DRive, now when I insert a new DVD into the drive the Explorer says unresponding, then after a few minutes the drive shows the DVD and I can burn the windows iso file, anytime after that when I reinsert the DVD in there it does not show the long bar showing how much of the space on the DVD i have used, however when I double click it and if I am lucky it opens up and I can see the Windows iso files. Something is definitely wrong. when I go to bios and choose to boot up with the DVD drive all I see is: REstart and choose the correct Bootup device", or words like that. it's driving me crazy. Any help would be greatly appreciated.
Hi there, thank you for your question! To address these, consider updating your system's drivers, cleaning the DVD drive's lens, testing different DVDs, restarting Windows Explorer, ensuring correct BIOS boot order, and verifying the integrity of the Windows ISO on the DVD. If these troubleshooting steps don't resolve the problems, seeking help from a computer technician might be advisable to diagnose and address both potential hardware and software-related issues.
Nothing work for me, still have yellow triangle on DVD player in device manager.. :(
My drive reads only CDs and not even one DVD no matter if it's an original one or recorded. Troubleshooter cant' find any problems, then I tried the registry fix but still doesn't read DVDs, any idea? P.S: Drivers and firmware are both updated to the latest version.
Hi there, thank you for your question! This could indicate that the red laser for DVD reading is malfunctioning, while the infrared laser for CD reading is still working try to open your CD/DVD drive and gently clean the area around the laser head with a dry, soft cloth. Make sure there is no dust or debris that could interfere with the laser. You can also disable or uninstall any third-party burning software that you use, as they may conflict with the DVD reading function.
This worked thank you so much!
Thank you, great explanations without a lot of dumb overhead.
hi sir can i have a question that dont connect in this vid... recently i have reformated my pc and i forgot that i need my notepad files after reformating it can your app recover my note pad data?thankyou
If you reformat your hard drive you bascially wipe the hard drive clean and reinstall windows again, so any data would be gone.
how do you tell if there is something physically wrong with my dvd player on my laptop. It just stopped working and a spring had come out of the laptop
Nothing worked for me sadly. My computer sees the cd drive, but when I put a DVD in it, it doesn't see the DVD, and it's not because the disc is scratched. Sometimes it sees discs and sometimes it doesn't, so I don't know what to do.
Hi there, thank you for your question! Consider cleaning the DVD drive's lens and verifying the condition of the DVDs for scratches or smudges. Check for firmware updates on the manufacturer's website and ensure there are no software conflicts or power management settings causing interference with the drive. Also, review the Device Manager for driver updates or try rolling back to a previous driver version if necessary. If the problem persists, you may want to explore system restore options or consult a professional technician for hardware-related issues
Hi sir
I recently installed a new SSD on my laptop and it is working smoothly. I installed my old hard drive as a second drive in my cd rom slot, but it is not detecting. Could you please advise what to do?
Not any solution worked unfortunately The CD doesn't open. While if I force to open it and I put a C Dinside, the CD is read correctly. I thought the CD reader was broken while it opens sometimes (during the driver installation for instance) ... too old for W11 probably
My cD is not working on my TV although all lights and power are on
When i did the regedit method pc wont boot up , it shows dead screen
Also i have no cortana search box ?
My problem is, despite being plugged in, it simply doesn't appear at 5:58. My computer refuses to recognize it exists.
Hi there,
If your external hard disk is not showing up in disk management, it's possible that there is an issue with the connection between the hard disk and your computer. Here are some steps you can take to troubleshoot the issue:
Check the cable and connections.
Check if the hard disk is spinning up.
Check if the hard disk is recognized on another computer.
Check the power supply.
Try data recovery software. Download Recoverit here: bit.ly/3ZoowNK
If none of these steps work, it's possible that the hard disk has failed and may need to be replaced.
Please does this process works for External DVD/CD ROM????
My computer can see the DVD drive but doesn’t recognize if there’s a disc inserted.
Hi there, thank you for your question! If you try these troubleshooting steps they should help solve your issue if they do not I would recommend taking it to a professional for further assitance.
Control Panel? Windows 10 doesn't have a control panel. Is this for Win 7?
Hi there, thank you for your question! Control Panel is still in windows 10 you can find it by searching control panel in the search bar.
I'm 77 years old, so How do i create a backup of registries or a restore point? please have patience.
When I tried regedit, there were no tabs called Upper and Lower so could not finish the step
Hi there, thank you for your question! Are you sure you're in the correct folder when looking for the upper and lower tabs? If you still can't find them you can try Check for software conflicts by disabling or uninstalling any new software that might be causing an issue.
Nothing worked. My Registry Editor doesn't have the items that are to be deleted. Help, please!
Hi there,
Thank you for your question. To solve issues with a CD-ROM or DVD drive not working in Windows, there are several steps to take. Firstly, check for physical issues such as proper connection and obstructions. If the drive is external, try a different USB port or cable. Updating drivers by right-clicking on the drive in Device Manager, or downloading the latest drivers from the manufacturer's website, can also help. Alternatively, uninstalling the drive, restarting the computer, and letting Windows reinstall the driver can resolve the issue. Checking for conflicts in Device Manager and the registry, as well as using the built-in troubleshooter in Control Panel, can also help identify and fix any problems with the CD-ROM or DVD drive.
There's no "configure new device" under "hardware and sound" on my windows 10 computer. WTF?
i have a need for speed shift cd and im installing it on my laptop using an external cd reader but it starts to download and then it stops downloading. if you can help me tell me please
Hi there,
Could you please elaborate on your question? We're glad to help.
hello my issue is this, I bought a cd/dvd connected to my laptop but I can't get the program icon to show up like excel or powerpoint or another one, can you help me with this, thank you
Hi there, thank you for your question. If you have connected an external CD/DVD drive to your laptop and inserted a CD/DVD with a software program like Excel or PowerPoint, you may need to manually install the software or create a shortcut to the program on your desktop. Here's how to do it:
1. Connect the external CD/DVD drive to your laptop and insert the CD/DVD containing the software.
2. Open File Explorer by pressing `Win` + `E` keys on your keyboard or by clicking the folder icon in the taskbar.
3. In the File Explorer, click on "This PC" or "My Computer" in the left pane. You should see the external CD/DVD drive listed under "Devices and drives."
4. Double-click on the CD/DVD drive to open its contents. Look for the installer file, which is usually named "setup.exe," "install.exe," or something similar.
@@RecoveritDataRecoverySoftware thank you very much for your help
none of these works for me. i couldnt try solution 4 as i dont have a DVD/CD-ROM drives in divice manager cant find that anywere. maybe thats the problem i got ??
In your instructions update or reinstall drivers in device manager dvd cd rom drives doesn't exist anymore so im lost on this one tried all other fixes
My cd is donview interactive but doesn't work. I used other DVD player but no way
I have windows 10 and there isn't the section HARDWARE AND DEVICES
Shows in bios not in windows when plug in new hard drive and DVD rom disappears
I tried this, one of my drivers is missing, i had done what you said, My computer just refuses to read it, Think i'll just get one tha reads it..It plays in the car though,,
How to solve CD-Rom or DVD Drive not working in windows? 10?
Hi there,
Thank you for your question. To solve issues with a CD-ROM or DVD drive not working in Windows, there are several steps to take. Firstly, check for physical issues such as proper connection and obstructions. If the drive is external, try a different USB port or cable. Updating drivers by right-clicking on the drive in Device Manager, or downloading the latest drivers from the manufacturer's website, can also help. Alternatively, uninstalling the drive, restarting the computer, and letting Windows reinstall the driver can resolve the issue. Checking for conflicts in Device Manager and the registry, as well as using the built-in troubleshooter in Control Panel, can also help identify and fix any problems with the CD-ROM or DVD drive.
@@RecoveritDataRecoverySoftware My question was which version of Windows was this video applicable to? 10?
@@chrisliddiard725 on the Microsoft forums, I’ve seen that the problem arises from upgrading to windows 10, they’re saying the only solution is rolling back to win7.
Now when I deleted the upper and lower my screen said runs into trouble and keep restarting 😭
Hi there, thank you for your question! I would recommend trying to take out the CMOS battery on your computer and letting it reset then replug in the battery and try to restart hopefully that helps if not I would recommend trying to enter into the bios and see if u can launch your PC using safe mode so you can try to rescan the drivers and make sure they're up to date.
My DVD RE Drive can't open , it tells me that please insert a disc into drive D yet it is not open.i will thank you when I get helped
Hi there, thank you for your question! First, locate the small pinhole near the DVD drive's eject button and use a straightened paperclip or similar object to gently apply pressure and manually release the tray. If that doesn't work, restart your computer as a simple software glitch may be causing the issue. You can also check the Device Manager to uninstall and reinstall the DVD drive's driver, or visit the manufacturer's website to download and install the latest driver update.
Good explanation. thanks, Sir
sir i followed all the instructions u told did not work any thing
i cant find any hardware and devices in my dell laptop plz sir you help me
I mean i already did all this steps my pc know he has a cd even the driver starts but dont runs what it has in it and when i try to open manually not automaticly wish never starts it takes ages to open and if i insist the pc breaks stops or freezes idk what hapen but started like 3 months ago for no reason i cant run anything cd or dvd
Hi there, thank you for your question! To address this, ensure your discs are clean, update the CD/DVD drive drivers, check for errors in Device Manager, verify power and data cable connections, consider cleaning the drive's lens, test different discs, examine for software conflicts or malware, update Windows, and if needed, contemplate hardware replacement after exhausting these troubleshooting steps.
I tried third option and my pc won't turn on now..
Waste of time, doesn't help at all
before anything the step nro 1 should be : make sure your device is connected properly !! loose wire can make any other attempt absolutely futile.
Cant find upper or lower filters??
Hi there, thank you for your question! It should be in C:\Windows\System32\Drivers with a .sys extension. If you encounter issues, you might need to remove specific filter drivers causing problems. Be cautious, though, as removing the wrong ones could impact software like CD burning programs and iTunes.
@@RecoveritDataRecoverySoftware thanks
I cant find the files there either. A strange thing is that I can run cd roms but not dvd s @@RecoveritDataRecoverySoftware
a 2 min intro on a 7 min video... at least you put chapters, so I guess thanks for that at least
I don't have configure a new device
I don't have UPPER FILTERS and LOWER FILTERS....can somebody help me ?
Hi there,
We are very sorry to hear that. If you encounter any issues with our product, please contact our customer support account through direct Message to ensure that your issue can be resolved in a timely manner.
Official support website👉support.wondershare.com/
If cd and dvd are obsolete, then they must be replaced free by those who have invented new supports !
It was none of these things for me. My optical drive will recognize cds and audio cds but not dvd's and won't even show it has a cd in it.
Nothing worked
old gateway with windows miliniem on it and i am trying to put a windows 95 on it and it sees the cd rom however when you put a cd in it doesnt read them .. its like there is no cd in the drive.. i tried an external dvd it did the same.. i am trying to use this old laptop for a windows 95 or 98 star trek game, just to play only.. but it wont read any cd i put in, yet about a month ago when i just had the game it loaded it fine.. then after it asked me if i wanted to load the direct x drivers on the game i did thinking ok these direct x drivers are for the game.. im thinking it stopped reading after that however i am not sure.. it gets so confusing
Hi there, thank you for your question! It's possible that the Direct X drivers installed with the game might have caused compatibility issues. As an alternative, consider using a virtual machine or emulator on a modern computer to run the game for a smoother experience. Keep in mind that running very old software on modern hardware can be challenging due to compatibility limitations.
none of them worked for me..
I got all the way into Registry and that list and did not even See those files to start with. I didn't even have the same "Troubleshoot" screen as you.
I backed out of and exited(closed) the RegEdit and did a restart. No result/changes.
My current build info follows:
Edition Windows 10 Home
Version 21H2
Installed on 9/29/2020
OS build 19044.2486
Experience Windows Feature Experience Pack 120.2212.4190.0
How does this impact my issues?
NOW what do I do? Dress-in-drag-and-blow-it-up? Or DEFENESTRATE IT = (Chuck it out t' Window) (paraphrasing MontyPython Tech Support, ND.) ;-)
NEXT block: Ran search for drivers and got the "The best drivers for your system DotDotDot.." OK. Go back and do my last line AGAIN!?!?! 😖