Spot on Steven! Customers absolutely hate being 'shuffled around' to various people if they have a problem and need help. [I know I do!] I have always advocated that the person answering the call 'takes ownership' of helping that customer. [even if they are from a different department or not an expert on the subject]. They should try to find out as much as they can about the problem and what the customer wants to happen to resolve the problem. Make sure they get all the customer's details [name, address, dates, model and invoice numbers etc]. Then take the necessary action. If it involves speaking with another member of staff - promise to get back to the customer as soon as possible - but make sure YOU do that and not pass the problem over to someone else! [the faster you can do this and resolve the problem, the more satisfied the customer will be!] Finally, I always suggest leaving your direct contact number with the customer too [if that's possible] and tell them to get in touch with you if they need further help.
@@StevenVanBelleghem yes looks good but now a days I'm missing your content with good companies example and expecting good books content previous books frankly seems to be average, since there are more technology are booming start some series where Ai and Vr/At plays an important role how other companies using it and what also suggest you take some course for marketers alsk thanks
Spot on Steven! Customers absolutely hate being 'shuffled around' to various people if they have a problem and need help. [I know I do!] I have always advocated that the person answering the call 'takes ownership' of helping that customer. [even if they are from a different department or not an expert on the subject].
They should try to find out as much as they can about the problem and what the customer wants to happen to resolve the problem. Make sure they get all the customer's details [name, address, dates, model and invoice numbers etc]. Then take the necessary action.
If it involves speaking with another member of staff - promise to get back to the customer as soon as possible - but make sure YOU do that and not pass the problem over to someone else! [the faster you can do this and resolve the problem, the more satisfied the customer will be!]
Finally, I always suggest leaving your direct contact number with the customer too [if that's possible] and tell them to get in touch with you if they need further help.
hi , again super informative cast. thank you
thank you. Do you like the new editing style?
Good one steven
Thanks. Did you notice the new editing style? Any thought on those?
@@StevenVanBelleghem yes looks good but now a days I'm missing your content with good companies example and expecting good books content previous books frankly seems to be average, since there are more technology are booming start some series where Ai and Vr/At plays an important role how other companies using it and what also suggest you take some course for marketers alsk thanks