April 17, 2018, this time is for my starting learning about ZKTeco but i cant understand this software but now January 21, 2021 i fully understand this software. A little bit add ons only for features but much better the 2.0 software for attendance logs
Hello mate, I have all users accessing a specific door. Which they shouldn't to, Only admins can access that one. I have them added as Personnel but still they do have access there, how do I remove them from that door only admins to be able to access it, do you have any training or instructions please? thank You
I have the database of my device. I was surprise after installing the software to other pc some of the user can't log in and out to biometrics. how to fix it?
Kindly tell me how can I inter lock 2 doors between wo panal. for example panal no 1 and panal no 2 I want inter lock door no 1 of 1s panal and door no 2 of the 2nd panal....? because software showing only 4 doors of each panal so how can we interlock between differen panal doors.
Good News! We found a solution to your interlock issue. You can download it from the link below. zkteco.co.za/downloads/knowledgebase/ZKBioSecurity&Access3.5-HowtoSetupInterlock.pdf Please Note : Interlock will show 4 doors when using a 4 Door Controller.
1) I started experiencing an issue on our back door card detector so when a staff comes instead of the card detector machine to bring the staff name on the screen is going to bring "Verify no space" please what can i do to resolve this? 2) While I was troubleshooting through the ZKTeco software I mistakenly deleted the devices. Please, how can I add this device back?
Hello, I installed ZK 3.5 and I have one question, When I insert the card in the program, if I am not loged in real time monitoring, the entry in the reports is not visible. Is this correct? If there is any other way that while I'm working in the program The entry of the person should be recorded in the reports?
Total rubbish software, I suggest DO NOT buy it. too much complex and too difficult to use. No after sale services provided by company. Cannot Delete employee data after they resign. Software creates new employee data with "numbers titles" automatically. you cannot remove data created by software.
Hello Sir, Thinks for this training. I would like to increase the number of digits for the card number from 10 to 12 for card numbers. How to do this please ?
Hi Tran for the best results on solving this query I will suggest contacting our support team (support@zkteco.co.za) as it most likely will need investigation on your software.
When I try to enroll a UHF card with the software, I receive an info telling me that the card number cannot be null. What is the source of the problem and what should I do?
Hi EHOUMAN KAKOU, I have been in contact with our technical department regarding this query. They ask that you please contact them at support@zkteco.co.za.(you can screenshot our interaction here when contacting them).
Facing the issue with my 4 door controller After 24 hour door get open automatically And msg in real-time monitoring comes that intraday passages open.
we are using f16 model for 6 doors, once we tried to make anti passback system, its showing only one door in door combination selection. how we can make for all?/
Hi Salih, there are 2 key differences between ZKAccess 3.5 and ZKBioSecurity. ZKAccess 3.5 is a free to use software and is based for use on one PC. ZKBioSecurity is a cloud based software that can run on a server but you need to acquire a license to use it. If you need any further details kinldky contact info@zkteco.com or visit our website www.zkteco.co.za
Any one after connecting with SQL server to stop receiving automatic the data from the controllers,and in some cases the prrogram to delte whole database of itself?
Hi Kim, there is no other tab that I am currently aware of. The best way forward would be to contact our support line at support@zkteco.co.za so that they can give you more indetail assistance with your software issue. You are welcome to include a screenshot of our interaction when contacting them.
@@ZKTecoSA hello, my speed face facial readers are picking up some faces but can't pick up some, there's enough light in one of the rooms then in the other its a little bit dark but its still recognising some faces but others can't be recognised, how best can i address this issue please
I need help ...My device isn't connecting to the software and the USB isn't reading the device is SF400/ID the serial number for my device is BIMW210660003
Hi Casey, we are unable to find your serial number on our records, our dedicated support team asks that you send n photo of the device with the serial number visible so that they can further assist you. Please contact them at support@zkteco.co.za with a screenshot of our interaction as reference.
The free software can support up to 750000 users but the number of cards will depend on how many cards can be enrolled on the devices you use in your solution.
Hi, not at this moment. You are welcome to send me a mail at marketing@zkteco.co.za and I can get you in touch with someone who can answer your question about using a SQL server.
@@bonsky899 if the new installation requires the license again you can get it for free here: zkteco.co.za/software/ then scroll down until you find ZKAccess 3.5 and click on public key.
Hi Philleus, your query requires help from our technical team, you can reach them through mail on support@zkteco.co.za. Kindly remember to include your device serial number and the problem that you are currently experiencing when contacting them.
This is probably dealt with already but leaving this answer for anyone who has the same issue. Device syncs with server time and time zone, make sure (especially cloud solutions) these are correct then resync
I enjoy your teaching keep it up
Thanks for the training
Thanks for your helping us
April 17, 2018, this time is for my starting learning about ZKTeco but i cant understand this software but now January 21, 2021 i fully understand this software. A little bit add ons only for features but much better the 2.0 software for attendance logs
Hello Am using ZKAccess 3.5 can you tell me How do i know if someone is using a copy chip in my elevator and to stop
Hi good day, can you do a short video showing how to setup multi-card Opening please.
well done keep it up
You just saved my life !
Hello
Thank you for the training
But why did the real monitoring not work ?
Hello mate, I have all users accessing a specific door. Which they shouldn't to, Only admins can access that one. I have them added as Personnel but still they do have access there, how do I remove them from that door only admins to be able to access it, do you have any training or instructions please? thank You
I have the database of my device.
I was surprise after installing the software to other pc some of the user can't log in and out to biometrics.
how to fix it?
THE BATTERY BRO!!!!!
Hi good day, can you do a short video showing how to setup multi-card Opening please.
Hello,I done all configuration but i still can't open the door (invalid time period error message)
Kindly tell me how can I inter lock 2 doors between wo panal. for example panal no 1 and panal no 2 I want inter lock door no 1 of 1s panal and door no 2 of the 2nd panal....? because software showing only 4 doors of each panal so how can we interlock between differen panal doors.
Hi Zubair, We have passed your comment to our technical department. If there is a solution we will post it here.
Good News! We found a solution to your interlock issue. You can download it from the link below.
zkteco.co.za/downloads/knowledgebase/ZKBioSecurity&Access3.5-HowtoSetupInterlock.pdf
Please Note : Interlock will show 4 doors when using a 4 Door Controller.
1) I started experiencing an issue on our back door card detector so when a staff comes instead of the card detector machine to bring the staff name on the screen is going to bring "Verify no space" please what can i do to resolve this?
2) While I was troubleshooting through the ZKTeco software I mistakenly deleted the devices. Please, how can I add this device back?
Hi Toba, please send a mail to support@zkteco.co.za with your device serial number for them to assist you with this query.
Hello,
I installed ZK 3.5 and I have one question,
When I insert the card in the program, if I am not loged in real time monitoring, the entry in the reports is not visible.
Is this correct? If there is any other way that while I'm working in the program
The entry of the person should be recorded in the reports?
Total rubbish software, I suggest DO NOT buy it. too much complex and too difficult to use. No after sale services provided by company. Cannot Delete employee data after they resign. Software creates new employee data with "numbers titles" automatically. you cannot remove data created by software.
The same question and my problem here. Have you solved it?
Is it possible to integrate OEM software with ZKAccessControl via direct database inserts to enrol users and manage their permissions?
Hello Sir, Thinks for this training.
I would like to increase the number of digits for the card number from 10 to 12 for card numbers. How to do this please ?
I'm glat that the training was able to help you! However not all devices will support this function. Can you advise what devices you are using?
@@ZKTecoSA MA300
Hello, what is "Disconnected" at Reports mean? I expected it to keep the log, but it changed to that status whenever I switched the menu.
Hi Tran for the best results on solving this query I will suggest contacting our support team (support@zkteco.co.za) as it most likely will need investigation on your software.
Hello sir
I want to delete user by software
And access control f16 what can I do sir🙏🙏🙏?
How do you enable the device to add new fingers?
Nice Explanation of each section appreciate 👏🏻
May I have the software download link
Please have a look at the following link: zkteco.co.za/software/
May i ask why the power supply for the magnetic lock dont have in my device i use the default setting for the jumper thank you for the answer
When I try to enroll a UHF card with the software, I receive an info telling me that the card number cannot be null. What is the source of the problem and what should I do?
Hi EHOUMAN KAKOU, I have been in contact with our technical department regarding this query. They ask that you please contact them at support@zkteco.co.za.(you can screenshot our interaction here when contacting them).
Nice
Facing the issue with my 4 door controller
After 24 hour door get open automatically
And msg in real-time monitoring comes that intraday passages open.
Hi Rishi, please send a mail to support@zkteco.co.za with your device serial number for them to assist you with this query.
Hello Am using Your Program ZKAccess 3.5 How do i know if someone is using a copy chip in my elevator and to stop
Hi Ilir, Please contact our support team at support@zkteco.co.za
we are using f16 model for 6 doors, once we tried to make anti passback system, its showing only one door in door combination selection. how we can make for all?/
Hi boss
4 door Access panel. Panel fuse getting overheating.. Wht is the reason
can i install ZKTECO software in linux operating. if there is!! HOW DO I INSTALL IT IN LINUX PLATFORM????
Hi Freza, this will not be possible. Our software only works on Windows.
How Can you clear the duplicate access??
F18, But my ip install software says that Not connection with sensor for attaching Fingerprint even F18 in online, How can i solve it?
why ZKT eco doesn't hold while my computer(server) is offline???
Hi,
What is different between zkteco access and zkteco security?
Hi Salih, there are 2 key differences between ZKAccess 3.5 and ZKBioSecurity. ZKAccess 3.5 is a free to use software and is based for use on one PC. ZKBioSecurity is a cloud based software that can run on a server but you need to acquire a license to use it. If you need any further details kinldky contact info@zkteco.com or visit our website www.zkteco.co.za
How can I export the access levels from ZK access control 3.5?
I have accidentally deleted the admin with RFID and I can no longer open the Biometric. How to solve it?
Hi Renato, did you delete the admin on your biometric device or did you delete the admin from the software?
When adding a user the set valid time does not affect the gate i can still get in after the end date. How can i fix this?
Do we have Macbook support for this software?
Hi Fadzai Trinity Chakacha, this software is not supported on Macbook.
No reply to all, nice zkteco no support from your unit. Is this made in China?
can i use it with proface x?
Hi, can fix authencation failue on F18
Any one after connecting with SQL server to stop receiving automatic the data from the controllers,and in some cases the prrogram to delte whole database of itself?
My USB FB Sensor tells me that "Not connect with sensor" even though i already connected the device, would you mind helping me, thank you
I do not have the ' get logs' option, is there any other tab that I can use?
Hi Kim, there is no other tab that I am currently aware of. The best way forward would be to contact our support line at support@zkteco.co.za so that they can give you more indetail assistance with your software issue. You are welcome to include a screenshot of our interaction when contacting them.
Hi Zk Teco
I want to know for how long does the zk access controller keeps in mind in the event for who went in and out without an SD card
Hi Edi, the controllers can store up to 100 000 transactions before it needs to be cleared.
@@ZKTecoSA hello, my speed face facial readers are picking up some faces but can't pick up some, there's enough light in one of the rooms then in the other its a little bit dark but its still recognising some faces but others can't be recognised, how best can i address this issue please
@@sydneyngwenya9473 Hi Sydney,
Please contact our support team at support@zkteco.co.za or call us on (012) 259-1047.
I need help ...My device isn't connecting to the software and the USB isn't reading the device is SF400/ID the serial number for my device is BIMW210660003
Hi Casey, we are unable to find your serial number on our records, our dedicated support team asks that you send n photo of the device with the serial number visible so that they can further assist you. Please contact them at support@zkteco.co.za with a screenshot of our interaction as reference.
Can i use zkteco 3.5 Software of date validaity
Is there a way to automatically get the logs to the sql access database without clicking the "GET LOGS" ?
Hi Stan, unfortunetaly you can't get the logs automatically to the database without clicking on the logs.
how can I get the code that use the report of ZK in C# program
ZX access 3.5 user id are password ta ki hobe default vabe.
Does this version support MB360 facial recognition?, I'm having problems with that, any idea?
Yes it does
i have zk9500 i want to use with php (laravel)
How to load personnel on the device
hi, how can i manage to set velid period for a user and that it respect that date, because mine is not respecting it
Hello, I need to integrate this with bulk sms system to send attendance text to mobile phones, please assist
Hi Kentoo, ZKAccess 3.5 cannot support this intergration function.
How do you clear the log so "Clock is full" will stop?
how can i add Unknown Device model to the software????
hello
can I make access level depend on date
ex.
make access level to somebody from 1st in month to 30th in the same month
it's can
pls send me the Setup of ZKTeco Software 🙏🙏
Je n'arrive pas à me connecter, le message d'erreur est : add device failed!: Connection Timeout or Receive Timeout
I have 15 uFace 800 machines and I want to transfer user data + Protiret from one machine to another machine/s, how can I do that??
i can transfer from use or with software and i manage 50 machine if any problam contact me
sir ZK eco k90 finger print ar software link plz.
What is in time zones error sync: file writing /reading error
Hi Ahkrilex, this issue will require more investigation from our support department, please contact them on support@zkteco.co.za
many question but no answer, why?
how to solve report and export data option hide in zkteco f18
I am unable generate report older than one day.
hey i set all of my directors to 24hrs but when the time come its not working
Hi Akeem, please make sure that both the door settings and access level settings are set to 24-Hour Accessable
Does this support k40 model?
What is the maximum number of cards that can be added in free version?
The free software can support up to 750000 users but the number of cards will depend on how many cards can be enrolled on the devices you use in your solution.
@@ZKTecoSA is saw in the software that free verison is limited up to 2000 cards and 50 doors. Thank you.
@@hone84 @ZKTeco - South Africa Can be upgraded this limitation (free license version) ?
User capacity extended able ?
Hi Yousaf, it is possible to extend the user capacity. You can contact support@zkteco.co.za to further assist you.
is there a way to access the data through php? i
Hello, I want to know can i send this report logs automatically to my gmail?
Hi Tato, unfortunately ZKAccess 3.5 does not accommodate the ability to send report logs to your email account.
Where can I download the SDK of 3.5?
how to import a file excel personnal in to sofware ?
Do you have a tutorial on how to use sql server as database?
Hi, not at this moment. You are welcome to send me a mail at marketing@zkteco.co.za and I can get you in touch with someone who can answer your question about using a SQL server.
@@ZKTecoSA I already sent an email to email address that you've gave. Thank you so much brother
Do I need to use zkteco rfid readers or can I use different ones
Hi United Drones, it needs to be a ZKTeco Reader, and it can be any standalone SDK Biometric Reader.
@@ZKTecoSA I can’t use a different brand scanner at all? I need something waterproof and reliable. I just like the main controller
How does the report show total hours worked per employee?
Its more of Access control than hours
Hi I like video
can someone tell me how I change the default time of the software pls?
How do I enable device fp
How do you get the ip address of the controller
Hi, you can go to the search device under the device tab, it will show all the devices that are connected to your network.
@@ZKTecoSA how do you edit the IP address of a controller if it doesn’t allow you to edit under that Devices -> edit option
@@Shady772 are the controller and PC on the same IP range when you try to make the changes?
How to add attendance manually??
My anti passback is failing
Hi Simon, Please send an email to our support team at support@zkteco.co.za
Good video, I need to software controller #Elevator Access Controller
Good day, Please send us your email address so that we can have our sales personnel contact you.
hunsokunthearo@gmail.com
Many Thanks
15:33 did you fart? lol
the way he kept going like nothing happened killed me, hahhaaha
no responce from the support team
Now its not free right?
Hi Marghani, ZKAccess 3.5 is still free to use.
@@ZKTecoSA how about the liscense? Do we still need it upon tranferring data base to other server
@@bonsky899 if the new installation requires the license again you can get it for free here: zkteco.co.za/software/ then scroll down until you find ZKAccess 3.5 and click on public key.
@@ZKTecoSA got it thank you very much",
Does ZKT time Attendance, do payroll automatically?
ভাই এই ডিভাইসের বাংলাদেশ দাম কত। আমাকে জানান
1000/-
Garcia Maria Brown Jennifer Martinez Jessica
k20 driver Link plz
Hi Mizanur,
Please contact our support team at support@zkteco.co.za.
Thank you.
BRAZIL ZK UP
Williams Jeffrey White Ruth Smith Scott
وين البرنامج
Good day, you can download the software here: zkteco.co.za/softwarenew/standalone/ZKAccess_3.5.5.1.zip
Hernandez Jason Lee Michael Miller Karen
Terrible!!!!!!!!
How do I send the fingerprints from PC to device
Any limit of PC connected to system
my MB1000 keeps on reverting time even after changing on device, how to set time permanent??
Hi Philleus, your query requires help from our technical team, you can reach them through mail on support@zkteco.co.za. Kindly remember to include your device serial number and the problem that you are currently experiencing when contacting them.
This is probably dealt with already but leaving this answer for anyone who has the same issue.
Device syncs with server time and time zone, make sure (especially cloud solutions) these are correct then resync
Hi, for REPORT, how to set unlimited page size for 1 page? for now its only display 500 data
we have a probelem if we open this software it says license expire. what do we need to do??
Same question how to backup liscense incase we need to reinstall the software