There are a few things that could cause this and it's a little difficult to troubleshoot in the comments section here. Please contact us at support@prevelo.com or (805) 557-8300 and we'll make sure to get it sorted out. If you email us, if you include a video of the wheel it will help us diagnose the issue.
Why no quick release on the wheels? It was there in earlier version of the bike...
Unfortunately the front breaks on the bike I ordered won’t connect
Rear wheel won't spin freely. Can anyone help?
There are a few things that could cause this and it's a little difficult to troubleshoot in the comments section here. Please contact us at support@prevelo.com or (805) 557-8300 and we'll make sure to get it sorted out. If you email us, if you include a video of the wheel it will help us diagnose the issue.