How to Create a DIY IT Helpdesk for Free SmartSuite Tutorial

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  • Опубліковано 29 жов 2024

КОМЕНТАРІ • 26

  • @LaylaPomper
    @LaylaPomper  Рік тому

    New to SmartSuite? Sign up for free using our affiliate link 👉 processdriven.co/smartsuite/

  • @janineeastman3286
    @janineeastman3286 Рік тому

    I now have a NEW favorite character. And helpdesk insight. Thank you

  • @neitor555
    @neitor555 21 день тому

    You are very nice, and your explanation was very nice and fun, thank you, have a nice day.

  • @adriennemccue-SUFMH
    @adriennemccue-SUFMH Рік тому +1

    Layla, I'm dying over here on your acting chops!!! Well done. I'm in the middle of switching our Helpline (Helpdesk) to SmartSuite, so perfect timing. Thanks for getting me motivated to complete this by Nov 1. 😉

    • @LaylaPomper
      @LaylaPomper  Рік тому +1

      Cheers to motivation! I'm routing for you ☺️

  • @appsinet
    @appsinet Рік тому

    Chuck! Hell yeah! 😂 It was both funny, and a good way to represent non-techie people that actually thinks and replies more or less like that. Taking Chuck's point of view is a good way to explain clearly how something works, and the benefits anyone can take. Good idea!

    • @LaylaPomper
      @LaylaPomper  Рік тому

      Thank you for your support!

    • @appsinet
      @appsinet Рік тому

      @@LaylaPomper no, thank you for your knowledge sharing! 😜

  • @sharonnolan
    @sharonnolan Рік тому

    CHUCK! 😂I love it & I was not aware of that Helpdesk template already in SmartSuite -Score!😎

  • @yofredgs
    @yofredgs Рік тому

    this kind of videos are so funny! Great Job!

  • @juanbalboa99
    @juanbalboa99 Рік тому

    Chuck! Hilarious and very helpful. Thank you

  • @wouternrs
    @wouternrs Рік тому +2

    Great video! I like the fact that you can start emailing straight from Smartsuite. Unfortunately it just doesn't appear very professional imo when the "via smartsuite" or "smartsuite Inbox" is shown. We are using automations to be able to use the gmail feature instead. But this comes with the added problem that every reply needs to be connected to the smartsuite record again via ply. So a little cumbersome. Nice to see your uncle chuck!!

    • @adriennemccue-SUFMH
      @adriennemccue-SUFMH Рік тому

      We really need a group inbox like ClickUp. The only big thing I need. Especially if you are using it for an IT or helpdesk setup.

    • @jaywbus
      @jaywbus Рік тому

      I believe they are working on custom domain support here. totally agree.

  • @ivettematos
    @ivettematos 7 місяців тому

    Hi Layla, great video just what I was looking for and wanting to know how to do it in SmartSuite. Questions, can you show how to create the form and will the fields in the form populate fields in a ticket?

  • @TheBikeFather
    @TheBikeFather 10 місяців тому

    Can you forward emails to that support board, the same you can with actual helpdesk tools?!
    This only works if clients will use the forms I created, but I can guarantee you that 9/10 someone will just email me directly rather than find the form link, submit a form, etc.. great video btw.

  • @HK629Max
    @HK629Max Рік тому +1

    Layla, i was wondering if you have a paid advisory service by the hour? Would love to jump on a call with you.

    • @LaylaPomper
      @LaylaPomper  Рік тому

      We don't have a paid advisory service at this time. You can send us an email at hello@processdriven.co and we can see if we can help you. ☺️

  • @szookk
    @szookk Рік тому

    Chuck!

  • @esthercraft
    @esthercraft Місяць тому

    Chuckle Chuck pwese