Layla, I'm dying over here on your acting chops!!! Well done. I'm in the middle of switching our Helpline (Helpdesk) to SmartSuite, so perfect timing. Thanks for getting me motivated to complete this by Nov 1. 😉
Chuck! Hell yeah! 😂 It was both funny, and a good way to represent non-techie people that actually thinks and replies more or less like that. Taking Chuck's point of view is a good way to explain clearly how something works, and the benefits anyone can take. Good idea!
Great video! I like the fact that you can start emailing straight from Smartsuite. Unfortunately it just doesn't appear very professional imo when the "via smartsuite" or "smartsuite Inbox" is shown. We are using automations to be able to use the gmail feature instead. But this comes with the added problem that every reply needs to be connected to the smartsuite record again via ply. So a little cumbersome. Nice to see your uncle chuck!!
Hi Layla, great video just what I was looking for and wanting to know how to do it in SmartSuite. Questions, can you show how to create the form and will the fields in the form populate fields in a ticket?
Can you forward emails to that support board, the same you can with actual helpdesk tools?! This only works if clients will use the forms I created, but I can guarantee you that 9/10 someone will just email me directly rather than find the form link, submit a form, etc.. great video btw.
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I now have a NEW favorite character. And helpdesk insight. Thank you
You are very nice, and your explanation was very nice and fun, thank you, have a nice day.
Layla, I'm dying over here on your acting chops!!! Well done. I'm in the middle of switching our Helpline (Helpdesk) to SmartSuite, so perfect timing. Thanks for getting me motivated to complete this by Nov 1. 😉
Cheers to motivation! I'm routing for you ☺️
Chuck! Hell yeah! 😂 It was both funny, and a good way to represent non-techie people that actually thinks and replies more or less like that. Taking Chuck's point of view is a good way to explain clearly how something works, and the benefits anyone can take. Good idea!
Thank you for your support!
@@LaylaPomper no, thank you for your knowledge sharing! 😜
CHUCK! 😂I love it & I was not aware of that Helpdesk template already in SmartSuite -Score!😎
Happy to help!
this kind of videos are so funny! Great Job!
Thank you!! 😁
Chuck! Hilarious and very helpful. Thank you
Great video! I like the fact that you can start emailing straight from Smartsuite. Unfortunately it just doesn't appear very professional imo when the "via smartsuite" or "smartsuite Inbox" is shown. We are using automations to be able to use the gmail feature instead. But this comes with the added problem that every reply needs to be connected to the smartsuite record again via ply. So a little cumbersome. Nice to see your uncle chuck!!
We really need a group inbox like ClickUp. The only big thing I need. Especially if you are using it for an IT or helpdesk setup.
I believe they are working on custom domain support here. totally agree.
Hi Layla, great video just what I was looking for and wanting to know how to do it in SmartSuite. Questions, can you show how to create the form and will the fields in the form populate fields in a ticket?
Great suggestion!
Can you forward emails to that support board, the same you can with actual helpdesk tools?!
This only works if clients will use the forms I created, but I can guarantee you that 9/10 someone will just email me directly rather than find the form link, submit a form, etc.. great video btw.
Layla, i was wondering if you have a paid advisory service by the hour? Would love to jump on a call with you.
We don't have a paid advisory service at this time. You can send us an email at hello@processdriven.co and we can see if we can help you. ☺️
Chuck!
Chuckle Chuck pwese