HR| IT | Help Desk Ticket using Hesk | Free Software

In this video you will find me configuring help desk using open source program called "Hesk".
SQL Scripts used in video
CREATE DATABASE `hesk`
DEFAULT CHARACTER SET utf8 COLLATE utf8_general_ci;
CREATE USER 'hesk-owner'@'localhost';
CREATE USER 'hesk-owner'@'127.0.0.1';
CREATE USER 'hesk-owner'@'::1';
SET PASSWORD
FOR 'hesk-owner'@'localhost' = PASSWORD('hesk123$%');
SET PASSWORD
FOR 'hesk-owner'@'127.0.0.1' = PASSWORD('hesk123$%');
SET PASSWORD
FOR 'hesk-owner'@'::1' = PASSWORD('hesk123$%');
GRANT ALL PRIVILEGES ON
`hesk`.* TO 'hesk-owner'@'localhost' WITH GRANT OPTION;
GRANT ALL PRIVILEGES ON
`hesk`.* TO 'hesk-owner'@'127.0.0.1' WITH GRANT OPTION;
GRANT ALL PRIVILEGES ON
`hesk`.* TO 'hesk-owner'@'::1' WITH GRANT OPTION;

[@abbaschanna6628]

Thanks Bro,,,, loved the way you had explained step by step. I was looking for this since long time.

[@namankhamparia9743]

This is very awesome software i have never ever seen like this hesk having all the required things I am using his all feature from the month thanks HESK.

[@razakalsharafy4708]

Does the Hesk email work with exchange server and AD?

[@turqueti1]

Did you put on yourserver and make domain and then send for your costumers? Can you tell me?

[@namankhamparia9743]

@@turqueti1 earlier i used for my internal staff support for some month now i devloped my own

[@turqueti1]

Hi, I have one question. Is it possible set up costumer user for open TICKET, or just that option before for open? thank you

[@MohamedSameer-t9g]

Am setup both software in my system. Now that localhost ticket raising portal is opening for everyone in my organization?

[@aahmed1259]

How did. You Access he or she. On remote control pc what tools do you use ?

[@slimshawn7019]

Hi there, thanks for this vid. So i'm trying everything now as you doing it but i'm getting error #1007 - can't create 'hesk', database exists

[@9841554468]

How to replace "localhost" with an IP address to access by other user in LAN network/office environment? I tried replacing "localhost" with few of different IP addresses and it didn't work. Now it is accessible to my PC only, I can't open on another PC within same network. Please suggest.

[@9841554468]

Update: I was able to replace the IP address and run it successfully, Thank you for the video, very clear instructions. Now I want to run on Ubuntu, do you have any video or suggestions, how to run in Ubuntu?

[@razakalsharafy4708]

Sorry, I don't get it. What does your script do?
This is the same Hesk functionality.

[@BryanDerrickMarjes]

why it says in the error "cant create datababse 'hesk'; database exist"

[@prafullsharma4657]

same did u get any solution for it??

[@prafullsharma4657]

Hey unable to create database it says database already exists any fix for that please? Need help urgently

[@phonreaksmey359]

Can you show how set up auto send email when create new ticket?

[@gokalpatsz313]

Hello thanks for this. How can i connect this program to active directory

[@omkar605]

I have done all the steps, but not able to connect to local host from another system from same network, Please help

[@muppogam]

Loaclhost will won't work. Use IP address

[@dulneyho]

Used your ip addrsss with port number so that your requirement if fullfilled.

[@fbifido2]

@10:32 - will everyone sees all the tickets, when they go to the site to submit a ticket ????

[@muppogam]

No you can login with private and rise tickets

[@YasirAli-sb8fr]

It's email notification is not working,, although it is configured correctly and connection successful message also appearing but not receiving any notification,, please help to solve this issue waiting

[@muppogam]

Could someone help on this.

[@macomemes3401]

HOW TO MAKE IT ONLINE?

[@itvcpl]

subject line to submit a ticket by email need help

[@magosimediahub1503]

The script is not running

[@TrungNguyen-wd8us]

Great, thanks Bro

[@markanthonyreyes9516]

Do you have next videos about how to access from other computers?

[@iNetwork365]

Are you referring to access another workgroup computers?

[@9841554468]

@@iNetwork365 I guess yes, I have a same question, in my office I can't open the url from another PC within same LAN network environment. Any suggestions how to replace localhost with an IP address so that other staff can access the url and be able to submit the ticket?

[@d3mist0clesgee12]

thanks for the video bro, its helping me to decide which system to use / test, thanks again.

[@d3mist0clesgee12]

got it up and working, just now trying to fix Pop3 mail fetching, thanks again bro!!!

[@muppogam]

Could you help me to configure mail server

[@d3mist0clesgee12]

@@muppogam Sorry, I couldn't get the email to create tickets from eMails.

[@muppogam]

Some configuration is required for receiving the tickets through mail

[@muppogam]

Does Hesk work installation is possible in linux?

[@pentestassasins6052]

Why this script sql cannot running on cpanel

[@footballhighlights9338]

Cool,

[@arbajbagwan3182]

This tikiting tool use globali or locally??

[@iNetwork365]

You can both ways. If its globally then you need public IP address . Also you will need at least an firewall to protect from malicious actors or hackers

[@joesanglaraga2784]

How to configure, that I can access outside my network?@@iNetwork365

[@cursedstarr]

Thanks a lot!

[@inquisitive1911]

Waste of time. Localhost does not work. Entered my IP address instead - Error: 'The requested host was not found'. The devil is in the detail. Cant get past this stage ...

[@BhanuPrakash-wf9mg]

the users cant connect to the page, why?

[@Shekaib0007]

go to your firewall settings, Advanced settings, inbound rules, new rule, and allow connection for port 80, you will be able to access from other computers.

[@muppogam]

Does Hesk installation is possible in linux?

[@abhimanyuneupane9785]

how to backup database?

[@dulneyho]

If you backup your database used osTicket system so that you can backup in aws S3

[@darshangarje5970]

this is comment

[@BryanDerrickMarjes]

why it says in the error "cant create datababse 'hesk'; database exist"