Sending EG4 6000 EX Inverters Back to Signature Solar
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- Опубліковано 5 лип 2024
- Why we're switching from the EG4 6000EX inverters to the new EG4 6000XP off grid inverters.
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In this video, I discuss my experience with my inverters after having used them for a few months. Despite their impressive functionality, I encountered problems when I added a third inverter and the Solar Assistant software.
From random faults to shut downs, it has been a frustrating time. Finally, I've decided to send them back and replace them with a new set from Signature Solar. I have been offered an upgrade to the 6000XP inverters, which promise better usability and hopefully, less hassle.
I will be documenting my experiences with these new inverters and testing their performance on appliances in coming videos.
If you're interested in solar energy, join me on this journey.
Use my affiliate link and discount code to get a deal on your purchase from Signature Solar.
00:00 Introduction and Decision to Remove Inverters
00:23 Initial Impressions and Issues with Inverters
00:56 Complications with Third Inverter and Solar Assistant
02:04 Faults and Frustrations with Inverters
02:46 Possible Causes of Inverter Problems
03:18 Decision to Replace Inverters
03:27 Excitement for New Inverters and Future Plans
04:50 Testing Plans for New Inverters
05:31 Invitation to Follow Along and Affiliate Disclosure
06:35 Conclusion and Farewell
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Pretty sure that you can only run these as singles or in pairs. You can have 2-4-6 of them, but not 3 5 or 7. The new XP can stack in odds easily because they are true split phase. Subbed for follow on your system ;) You do realize that the XP are off grid inverters and are NOT designed to export to the grid at all I hope.....
The manual says you can have the EXs (old) in any number but maybe what you’re saying had something to do with my issues. The 3 XPs (new) are running great! Yes I know they can’t export. I couldn’t with the EX inverters either.
hells no
@@scubasteve2132 Here's a trophy for being my number 1 fan, Steve!
I have had problems with my EG4 6500 EX. I wish I could say they were great to work with but Tech support has been terrible. It took a month and many phone calls just to get the ground bond screws that were supposed to be in the inverters in the first place. Still have flickering lights ans surging power while under loads. Tech support says they will have higher level techs get intouch with me to fix it but it is just crickets. I have spent a good portion of my life listening to SS hold music.
I know the hold music well... It's super frustrating to have these problems, and I wish it weren't the case. They're growing so fast and the EX line was so buggy that they are overwhelmed and take too long to get back to people. Keep trying and if they don't call you back, call them. I know you shouldn't have to but it will make things happen faster.
yeah it is just beyond unacceptable. I am glad to see Current Connedted will be carring EG4 products. @@EastTexasHomestead
@chasegj have you heard about their Tech Upgrade Program? They're offering steep discounts for guys like you.
problem ua-cam.com/video/qwh8fgPRhs0/v-deo.html#:~:text=I'm%20having%20issues%20with%20Eg4%206000ex%20that,show%20you%20the%20one%20downside%20of%20the
So they are only offering the exchange for affiliates? 4:27 How does that make them great company if they only take care of their affiliates and not their customers? I have three brand new in the box that I have been hesitant to install after seeing all the issues. I also have two 6500ex been using for over a year with the common known issues. Hesitant to update firmware as some have become bricks or door stops after updating. I also have two 3000ex, one brand new version two unused and one version 1 that had minor issues prior to firmware update and since update has been working better. Like you I was trying to promote SS and the EG4 products but have had to pull back.
I hear what you’re saying and it probably doesn’t feel fair. I wish that wasn’t the case. But just because they’re offering a swap for affiliate only doesn’t mean they’re not taking care of their other customers. They are continuing to stand by their warranty and support those with issues. I’m sure you will be able to sell your unopened units to those who want to expand and can no longer find them. Or open them and use em. :) when you look at the problems on the forums and such, it appears that everyone has problems. But in reality, this is a small percentage of the thousands of units out there that are working great. They have bad units for sure though. Even Apple has bad units, bugs, and mistakes.
@EastTexasHomestead they did NOT stand by my warranty! My electrician had quite a go around with them. For a couple of months. Had to get a new inverter. Now it faults from time to time. $35-40,000 is too much money to pitty pat with!!!
@lindaferguson593 I’m really sorry to hear that. It sounds like you have a legal claim against them, if that is true.
@McDIY I want to be sure you've seen the generous offer that @SignatureSolar recently announced - their Tech Upgrade Program. They are buying back the old 6500EX, 6000EX and Growatt 5k's and shipping out the 18Kpv and 6000XPs at a huge discount. Are you going to take advantage of this great offer?
I have not seen that. Last email I received was on Feb 9th regarding free shipping. I am trying to look into it. I am very interested in the details of the program. @@EastTexasHomestead
was shooting for the same scheme so hope you get something working.
also just spent a week hoping i didn’t lose power so my primary goal is reducing dependence on oncor
The last big ice storm was what prompted us to do this. The “scheme” worked great when it was running on 2 inverters. It just took me manually switching on and off grid with the 6000EXs. I talked to an installer who said these can be programmed to do it much easier. I’ll cover it all when I get there :)
This is very similar to my story. Got 4 of them, 2 went out within the first year. I am getting a 6000XP. I will say thus far SS has been pretty decent, they offered me full credit but we will see.
@TheJmac82 It's too bad that these low-frequency inverters were so buggy. I'm glad @SignatureSolar is taking care of the issue. You're going to LOVE the 6000XPs!
Eg4 isn't as great as people claim it to be. The eg4 batteries bms are giving me issues. 13.2v and the bms read as 0%. While all the cell are perfectly balanced. The eg4 inverter is having issues getting the most out of my solar panels. My victron is getting 800 watts while the eg4 is getting 500 watts.
@@brucey5585 Update on this. They not only give me a credit they refunded me full purchase price and paid for shipping back. Cost me 180ish each to upgrade to the XP.
No hassle full process was complete in about 1 week.
My host goes into fault mode with the beeping and red light then the display goes blank. Thats the second eg4 6500ex48v that ive had since October. The first one quit on startup along with one of my eg448v batteries.
Sounds like you got a bad batch or something. I feel like the quality control was a bit sloppy on the EX line. Have you been able to work with SS to figure out why this second one is having issues?
@EastTexasHomestead not yet. Disappointing when you buy them thinking they are going to have a life of 15 or so years and a thought of expanding with the same equipment, then they discontinue that model before it is a year anniversary of you buying it?!!! Come on now!!!!
It’s like buying an iPhone and 31 days later the new one comes out and is less expensive. It really stinks but is how the tech industry works. I felt the same when I found out they discontinued the 6000ex line. I even started shopping on eBay for a 4th just in case I needed it.
@EastTexasHomestead they discontinued the "new" 6000xp?
No. The old EX
So its a clickbait title, gotcha.
If by clickbait, you mean a title crafted for a high click-through rate (the goal of everyone on UA-cam), then yes. But if you mean a false or misleading title that bears no significance to the video itself, then no. I am done with these inverters and am sending them back. All 100% true.
You knew what the title implied. But its good to know you're okay deceiving people who (used to) trust and follow you.@EastTexasHomestead
I’m sorry. I wish you well
I wonder if they will take my 2 6500EX back for and send me 2 6000XP
I'm not sure if the promotion is still going but assuming you can get on the affiliate program, you may be able to.
i was thinking i could sell my two 6500EX new in box for whatever ‘half’ price is and buy two 6000XP but seems i’m maybe too late
my Victron gear has much less drama or maybe just save a lot more and go with Schneider gear?
and the 6500X isn’t junk so maybe just save for outbuildings that just need 120 volts and fan noise isn’t such a big issue
I totally get it. The 6000ex was a game changer when it came out but the rash of firmware and LED issues had them trying to problem solve and find workarounds for over a year. The deal with Luxpower on the 6000xp was a no brainer for SS and it’s a much better unit in all aspects. I knew my 6000ex was just a stopgap until I got my panels and batteries built out and one unit has served me well so far, without incident, running 2/3 of my home power needs daily. Some people bash SS but they’ve been fair and reasonable with me on my equipment and support calls so far. You have a unique use case and wiring design so I look forward to seeing your installation videos and how you integrate the new inverters in your system. We can all learn from each other! 👍☀️⚡️💡🔋🤠
I 💯% agree. They may fall behind with support calls but massive growth is difficult. Any time you’re leading the pack on new tech, there’s going to be problems. They were super helpful in trying to solve my problems but I stopped pursuing it since the 6000XPs were coming.
With all the problems that you said you had with this Chinese EG4 brand of inverter, I'm suprised that you stuck with the EG4 brand. I would have switched to a completely different brand.
First off. It’s not a Chinese brand, it’s an American company. To be even more specific, it’s a Texas company a few cities from my homestead. So I’m happy to support local businesses. As for all the problems, they only came into play when I added the 3rd inverter into the system. I’m assuming it was causing the problems. Finally, I’ve been running the new ones for two months and have had no serious issues. Just a few bugs that have been fixed with firmware.
@EastTexasHomestead Oh yes it is. Search the federal import records that you can easily find on Google, and you'll find that this Texas based company imports all of their inverters from China. You've been deceived.
@@EastTexasHomestead Boy have you been misled. Yes, Signature Solar is an American company, but the EG4 brand name (trademark) of inverters that they own are absolute not made in America. EG4 inverters are manufactured in China (AKA Luxpower located in Bao'an District, Shenzhen, China) . In fact, US customs import records show that EG4 Electronics, LLC located in Sulphur Strings, Texas imported 960 inverters from China, just in the last 6 months. I would suggest that you Google EG4's import records before you make claims that EG4 inverters are made in America.
I'm not sure why you're arguing the made-in-America point,@@kickgas7171 . No one has said anything about EG4 manufacturing in America. If you're going to go down that road, are you using an American-manufactured phone or computer to type out this elitist comment? I know they're made in China, just like my Mac, microphone, iPhone, coffee mug, and 90% of what's in my home and yours. My point is that they're a Texas-based company employing real Texans in a town near me, and I can drive down there and talk to someone if I have a problem.
@EastTexasHomestead You're the one that said that it's not a Chinese brand. I just don't appreciate the fact that there are no "Made in China" labels on these inverters. I don't even think that it's legal to import product products from China into the US that don't have "Made in China" labels on them. In my opinion, bringing Chinese made product into the US and placing an American brand name on that product while removing or never placing a "Made in China" label on that product is deceptive.
So excited to see how this works in the long run
Me too, Bro! It's going to be a significant upgrade!
You wouldn't have these issues if you had installed, Schneider Electric, Sigineer Power, Outback Power or Magnum Energy inverter chargers.
Maybe
Would have agreed with that before the Germans sold off the company to the French. Now, nah not so much. Spent the past six years wrestling with Schneider snafus'.
Sorry to hear that. But thanks for letting us know that EG4 isn’t the only electronics brand who has issues from time to time, as many of the haters want to suggest.
@@EastTexasHomestead Waiting on delivery of a pair of 6000's now. Won't be any problems with those. hahaha
Fingers crossed! :)
I thought 6000ex had to be installed in pairs. So you have to have 2, 4, 6 units etc
Nope. The 6000XP and 6000EX inverters can be installed in any number since they are split phase 240V systems. The 6500EX and other 120V inverters do need to be installed in multiples of 2 if they are outputting 240V AC though.
@EastTexasHomestead
Thanks! I confused the two models.
Quick question for you that I have not been able to find the answer to
... The 6000xp is able to use 50A in bypass mode. I have two 6000xps in parallel, which would allow them to pull up to 100A combined. Unfortunately, I only have a 50A grid connection, which trips every time the bypass load is too high. Is there a way to limit the bypass current in each inverter? I have looked everywhere in the settings, and I am lost. Thanks in advance!
That’s an interesting question. I’m not sure of a way to do that. But I’m going to think about it.
You trading 3 x 6kw unit for 3 x 6kw unit? Dunno but I would just get the 18kw single unit at that point. But why did you promote something you only used for 2 months.
The 18K unit doesn't do what I need. I would have had to get two of them. Why did I promote something after only two months? This was all part of a series of me taking my homestead off grid. I had done extensive research into the product, and at the time, it was the best solution. Now, I believe the 6000XP inverters are the best solution for us. They have been amazing.
they should discount anyone who purchased a 6000ex with like a major discount more like 70% off the 6000xp or just swap them if they are that bad and they stopped selling them
Many people are happy with the units and are choosing to keep them. SS has been offering a 50% discount for those wanting to upgrade. That's pretty generous and more than any other company that I've seen. But if you're going to whine about not getting another 20%, then you don't want a solution; you just want to complain.
Cute click bait title ... Unimpressed
Made you click 😜
Buy cheap buy twice I guess. *pats my victron systems no waking up at 1am to beeping or fault codes* It's easy for you to brush it off when your getting them to free but for the poor people that watch your videos and then use your affiliate links to buy this crap - all those poor viewers don't get new inverters sent for free. Tut.
You're right, no one has ever had a problem with a Victron system. 🙄 EG4 has been a life changing company for thousands of us poor people. There are known problems and the Signature Solar tech team will work with customers to get it them solved. Also, feel free to purchase your victron parts through my affiliate link 😉
@@EastTexasHomestead Hehe I would if I was in your country!
Thanks :)
That is very true. When I built my solar system I went for Victron, 2 years and it has worked flawlessly. Is aprox as twice as expensive compared to these chinese brands but I simply built a smaller system. Here in Chile the chinese brand voltronic is very popular because their prices, but when the dealer recommends apply a 2x security factor (example: 10kw inverter for a 5kw load) you know there is something suspicious about them.
Funny but not funny. When I got my 3rd 6000ex going is when my 3 inverters would start to fault out also . 2 of them worked fine .they gave me credit for the 3 6000ex. Moved on to 2 18ks inverters. They been running 3 months now, power all day and night NO issues .
No kidding! I wonder if it is simply a parallel issue after the 3rd is added. Anyone else having this issue with 3?
The entire line seems to me to be poorly engineered. Victron Energy or Schneider Electric seems to be a much better choice.
Maybe. I’ve built a Victron system and while it has its advantages, it is way more difficult to build and it is a pain to juggle the 3 different apps to figure out how to set the parameters. There are many who will never be able to do a DIY Victron system. These EG4 all in one units are about as easy as it comes without going to a “solar generator”.
So don’t trust what you say because your being paid to say good things about the company got it
If that’s what you took away from the video, you need to watch it again.
So what about the person right below in the comments who is gonna affiliate her problems away
I don’t understand your comment
So I'm pretty sure Mr average consumer would be told to go pound sand.
That’s factually incorrect. They’re offering a generous buyback program for anyone who purchased their old inverters before the new ones were available.
Signature solar is a terrible company to deal with. Support is absolutely abysmal. Solar assistant is not the issue.
I agree that they’ve been pretty bad with support. However, over the past several months, every time I’ve called, they pickup within the first couple rings and there’s no waiting on hold. It appears that they’ve heard the complaints and have been trying to fix the issue.
Really? And they will take it back? Lol
I was surprised too!
@EastTexasHomestead I have had a terrible way to go with them! My husband and I have spent nearly $40,000 so far and have not had our components but about 9 months. Put it together per an electrical company that is #15 in the country. Had to replace a bad inverter and battery and they would not warranty them!!! Have had them running since October '23. I have that new battery sitting in my home almost a week, unopened and talked to Alaina in tech at SS. She told me that my other battery probably has a bad board in it, but when asked, she would not take back the new battery unopened if my electrician found it had a bad board in it. She said she could send another board to replace bad one, but I'm sure that will cost me!!! I guess their warranties are a sham!!!
I can see how this is super frustrating! When you spend that amount of money, you just want it to work. It would be amazing if they would simply swap out the battery but It sounds like they're working with you to get the problem fixed by sending a new board. Hopefully it all works out soon.
@@EastTexasHomestead now they are no longer manufacturing eg46500ex48v inverters!!!
@@lindaferguson593 This tech is advancing fast
you are a shill for them
Always good to hear from you ;)
"The distance between insanity and genius is measured only by success." --Bruce Feirstein
Thanks for sharing