What is a Service Level Agreement (SLA)?

[@peter-adegbola]

I'm an IT specialist and sometimes I just go on youtube to see if someone explains topics in a clearer form than I could have. This is the simplest form yet most informative explanation of SLA I've seen around.
Keep it up!

[@marchanselthomas]

You're a gift to mankind, Sir! I can't thank you enough!

[@malloryhouse1210]

This is the first video I've seen about SLA's that finally made sense to me, thank you! :-)

[@Voipbusinesshq]

Leading VoIP providers who want to offer exceptional customer support offer service-level agreements. It is a standard agreement that provides numerous benefits, such as timely resolution of customers' issues. You described it efficiently for those who do not have any idea about SLA.

[@Rricky122890]

Very Clear and Helpful!

[@level2456]

Thanks. Who is responsible for drafting or initiate SLA? Client or Service provider?

[@namitaarora5457]

This was really helpful!

[@shahzadrasul5734]

Hi, I work in a primary school in UK. Can you please tell me how Service Level Agreements may exist in the education sector? Many thanks.

[@mikemakinwa]

Thanks

[@ilapfashajackson741]

i kinda got it thanks

[@atadjs]

i now understand.