The ONE Skill You NEED in IT - Information Technology
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- Опубліковано 30 вер 2024
- ANYONE can be in IT (Information Technology). But...there is ONE SKILL that will set you apart from the rest. It's a skill many of you possess already....CUSTOMER SERVICE....dealing with people!
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I am an introvert too, but when the topic is something that I am passionate about, I can talk like an extrovert 😅
Amen! I almost become a different person when I talk about this stuff!
Hi... May I request to get my button back just like I did? Thank you very much
@@NetworkChuck cazy
well, haha
Bro same
Started on a helpdesk at $12/hr, 6 years later I'm over $100k/yr. I'm a high school dropout. ANYONE can make a good living doing this if willing to put in the time to become competent.
hi how did you start up? cause im willing to learn too
What's your current position?
thats inspiring af!
salute bro
Freshman 3 times in a row dropped out a few months ago hit 5k constantly looking for knowledge aiming for 6 figures by the end of this year
He's correct. IT is a fantastic career to have. Network Engineer, Programmer, DevOps, and Cyber Security are just 4 areas where you can have a long and full career in IT.
Being a Developer/Programmer is an entirely different career path though...? It's not exactly "IT" is it? There are huge differences. I know software engineers that don't know computers AT ALL, believe it!
Hi... May I request to get my button back just like I did? Thank you very much
is this is still relevant , two years on?
@@culvercity5922 He's got a point. Most of the biggest milestones, in my IT career (3 years so far), involved being able to describe to people who don't really understand their phones, What i'm doing and what causes the need for troubleshooting. like when the wi-fi goes out suddenly.
@@SamAndrew27 Man with an IT BS . You can do any job that a computer science major gets .
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Chuck is one of the best out there. He is more concerned about our success than we are
Winner of Boson NetSim 12 for CCNA:
Jibby Esuruoso
I'm not officially in IT yet, but you and Du'An Lightfoot give me the motivation to pursue it.
Ty Jarrett same. Exactly the same. The hands down two best, most encouraging and inspiring youtubers talking about networking. Changing my life right now.
Between Chuck and Jorge from Network Engineering Academy I'm motivated to pursue this, too!
I keep 2 playlists of things for people to watch of youtube videos on various things in IT to help people. I've been trying to organize them in my spare time.
The skill I need is to have a beautiful beard like that 😂😂
Hi... May I request to get my button back just like I did? Im currently build my channel related to Information Technology...Thank you very much
I'm actually at Lowe's selling toilets now lol. I'm going after my certification now.
Cool
Update?
What Cert exactly?
Hi... May I request to get my button back just like I did? Thank you very much
Any updates?
I fallen in IT world when i was an a student. I love resemble computer hardware. Made my own PC then now i am a IT support and helpdesk. 😁
Hi... May I request to get my button back just like I did? Im currently build my channel related to Information Technology...Thank you very much
Agreed. I've done a customer service and a help desk job before, and I found that the people skills I learned from customer service more valuable the technical knowledge. You can be the biggest tech nerd in the world, but if you don't know how to serve others with that knowledge, you will likely struggle in the field. BTW, taking CCNA in January!
#subscribetodavidboson
Hi... May I request to get my button back just like I did? Im currently build my channel related to Information Technology...Thank you very much
100% what you and NetworkChuck said. Myself, I've worked for 12 years in retail customer service. When I made the leap to corporate IT, had my customer service skills not been as high to be able to build great rapport with both external and internal clients I absolutely would have been fired. My ticket closure count (which at that time was the only metric that people really cared about) was constantly short of quota. Despite my quality of work (re-opened tickets with my name attached were extremely rare)
Luckily management listened to my arguments regarding the necessity of customer service and quality of work, as well as analyzing my positive feedback received and they have since changed how metrics are measured and I'm still happily employed. :)
PS: Hope your CCNA test was successful!
Joined the Marine Corps right after highschool not knowing what I would want to do in college. Signed up under the general communications electrician contract and apparently scored high enough on tests that my MOS would be 0651 Cyber Network Operator. I did my 4 years in the military and continued in IT afterwards getting a helpdesk job at my community college while getting my A.A.S in Network Administration. Just recently landed a new job without the CCNA and I'm working from home. Using my free time studying and will be taking the CCENT early next year. I would love the Boson NetSim!
Semper Fidelis Jacob!!
Jacob Smith Semper Fi Marine!
I'm a mom of two and looking to start a new career in the IT field. Network Chuck's videos have been a huge help getting started and building confidence on the topic. If Chuck can be a family man and still self study, surely I can too.
Last year I won the david bombal Packet tracker lab course. Since then I have earned my CCENT. I have scheduled my ICND2 for January and also booked my ccna security and design for later in the year. Also I got hired for an IT job in seattle, WA for a small startup so I will be moving from FL. The boson netsim will be a great tool to aid me in my journey!
Congrats!!!
I hear so many ppl hear my age (38) and say I can't. I'm going to pursue this whether or not someone agrees but it was nice to know I can. It was good to hear it
I started by building my first Computer in 2013. All self taught with no help. I started to study for my A+ shortly after and was able to get a job at a local School ISD for technology support. Went to school, and now have a BS in Computer Science (Cyber Security) and am looking to get my CCNA in Feb.
IT is awesome, people skills is a must along with ton of patience. I been in support for 4 years, this morning i passed my CCNA continuning my IT education! People like Chuck inspire me to succeed. Thanks man!
Hi... May I request to get my button back just like I did? Im currently build my channel related to Information Technology...Thank you very much
How are you doing? (I know it's been 4 years since you commented)
@@pantherman8719 wow time flies I been doing awesome! I’m a Senior Network engineer now working on Cisco SDA and doing network refreshes for biggest gaming company in Vegas.
Chuck, I disagree... The ONE Skill you need, not just in IT but in other profession is (Atleast I believe) is Continuous Learning. But customer service / people skills / selling are some of the most difficult skill to possess in all types of industry.
Sheen Ismhael Lim You have a good point, because your IT Certifications expire and new certification are always available.
But if you compare two candidates in an interview situation with the same certifications, I think the one with the best people skills and communication skill will always get the job first
True
And being curious, couldn't say it better myself.
Not to discount your comment but continues learning is not a skill it's more of discipline, communication, on the other hand, is the most valuable skill you can have not just in IT but in life in general.
I believe that's on a different "layer", more generic, on what it takes to be successful. Fully agree that what you said is arguably the most important thing a professional must have, but this here is IT-wise.
Love all your content sir! I started my career doing Financial auditing, switched into IT auditing, and now pursuing a career path of cybersecurity, specifically focused in networking and Infrastructure. I love all the opportunity in IT and I can attest that strong communication skills are key for IT, especially when you have to create relationships with teams in different disciplines within your organization.
I have my CISA certification and I'm hoping to get my Comptia A+, Network +, and Security + by end of 2019.
TLDR- Learn proper diagnostic skills.
I think the best skill to have in IT is good grasp of the scientific method and analytical skills. Many ITs are knowledgable but in general most are very poor in diagnosing issues. This also goes towards the problem of probability, or rather their poor grasp of it. They really don't have a feel for cause and effect and good intuition. Or the difference between the intermittent and constant issues.
TLDR
An interesting story. A hotel had LAN outage. Their server room was a mess of a dozen servers and network boxes. The remote support team didn't have a clear picture of the whole setup so they started telling me to randomly disconnect and connect bunch of cables. I, however, told them that the outage happened in the morning, when the room was LOCKED. Logically it couldn't be a wrong cable connection, because that would be a permanent outage instead of just suddenly going out. But they PERSISTED in telling me to RANDOMLY plug cables in different ports. In the end, it turned out to be the DNS/DHCP server that was off from a downed UPS, NOT a MISCONFIGURATION.
Unless you're dealing with end users all day or you're autistic, communication skills aren't that hard. Just listen, interact, be patient, don't argue. It's really not that difficult. Most ITs I deal with are arrogant, never take advice and stubborn like mules. You can bring them solid evidence and they still won't believe you.
What kind of job do you do? I’m currently in school for a degree in IT but Im wondering if there’s any field where I don’t have to work 5 days a week for the rest of my life?!
Thank you for this video all the way from South Africa!
I'm currently reviewing for the CCNA certification. Hopefully I can land a job in It.
Andrew Yasay, Snap! I have my test booked for Friday. Computer networks is great, I love it!
Hi... May I request to get my button back just like I did? Im currently build my channel related to Information Technology...Thank you very much
I am currently taking a high school course that should take me to take the CCNA exam. Currently working on the CCENT certification!
Hi... May I request to get my button back just like I did? Im currently build my channel related to Information Technology...Thank you very much
Hello Network Chuck, im looking into getting into IT, i have been in love with computers since i was kid, using Apple computers as well as various PC's for various tasks even producing electronic music. But never pursued a career in IT, even though ironically before i was gonna graduate HS i was gonna start in CIS in college, but Sadly through life choices and situations i didnt finish college and tried to become a audio engineer, which i got pretty far into a program that i was accepted to, but due to the decline in work in big studios i choose to get into the hvac-r/appliance repair industry, due to the necessities of life i have been in that industry for the last 10 years and i feel like i am not doing what i love. I make decent money now but im not passionate about it anymore. Technology is where is at for me. Since i am a service technician i totally understand about customer service and troubleshooting and being helpful and having a get it done attitude, anyways just wanted to say thanks for channels like yours it inspires me to move forward with my goals and love the videos, im gonna start to work on my A+ cert to start with so i can get a help desk job then work on my CCNA while im working as a help desk. Hopefully i can make my goal and become a network engineer
I got started at a helpdesk with enough computer knowledge to be dangerous. After three more helpdesk jobs, I make a very good living and have no college degree.
I started in IT on accident fell in love with it and looking to forward my career. Even with no certs I already make pretty good money.
all my relatives are in IT, yes we are brown, and yes i am going into IT now!
Just found your video by searching "what I do in IT" you answered all my questions and made me feel excited about pursuing this as a career.
I started IT when I joined the Army as a network switching systems operator
Hi... May I request to get my button back just like I did? Im currently build my channel related to Information Technology...Thank you very much
Got into IT watching TV series "Chuck" (No kiddin). I thought tech is fun. And here I am trying to take CCNP, hoping to get boson netsim to help me with it.
i love your channel and im currently working on ccna would love to try netsim 12
I started in the Custodial Department with my company. Started doing IT stuff on the side with some awesome friends who encouraged me to study! :) The company took notice of my skills and offer me a position on the help desk. Now I'm being looked at to move into a Jr. network admin position. I've been studying for my ICND1 for about 7 months. I tried once and missed passing by 2 questions, but I will not give up :). The field of IT is wide open for those with zero college education if you have the drive to learn. Thank you Chuck for being so encouraging!
I started in IT by working at a call center for my local ISP. I've majored in IT for my first college and went to ASU for software engineering. Currently working on my CCNA.
@@RockySeay I enjoyed it. Honestly though, most of the classes did not help in my career. I'm a network tech, so if I know how to code pacman doesnt really help haha.
@@RockySeay knowledge wise I would have felt just as comfortable before the schooling as I did after. A degree in software engineering or computer science is just to get your foot in the door or advance to a managment position. Most of the real learning will happen outside of school when working on side projects or work in my experience.
Hi... May I request to get my button back just like I did? Im currently build my channel related to Information Technology...Thank you very much
Yes! Being able to talk to people is such an important skill. It sounds trivial but IT people often are stereotyped with being antisocial and awkward.
You get treated like a rock star when they think that you can fix their computers problems and generally make life easier.
The pay is pretty good especially the more you get into IT and there's so many tracks in IT that it's hard to be bored. Especially, as a woman in IT, you'll stand out for sure.
Along with people skills, you've got to be learning on your off time as well to keep up with continuing technologies.
Started in computer repair and now im a Network Admin 60k
I really was thinking about getting a degree in Information Technology, do you think a bachelors degree is worth it?
Im just in 8th grade who have interest in IT but don't have skills and enough knowledge for it,I'll study a lot for me to get my IT profession💗
The reason I became a IT is that I love playing with technology and the never ending learning!!!!
Being a part of technology excites me. And just like you said... you never get bored in IT field.
Sitting for the icnd1 exam Jan.18.. it would be awesome to lab with Boson NetSim
I got started in IT back when I was in high school helping out the IT department because the school I went to made me have 300 hrs community service hours. Their they taught me how to build and re-image computers. After that I joined the Marine Corps where they taught me cabling and switchboards and then moved to CUCM. Worked with the data marines on configuring switches and troubleshooting them. They did the work and I watched them and picked up a lot. Enough to know what I needed to explain issues back to my higher ups. Did that for eight years. Then when I got out I have been working as a field technician installing data/fiber. Just recently started at the local college for my ccna.
I ran to IT because my family wanted me to grow potatoes in Idaho
For real, does this guy look like ShadyPenguin?
I got started when a friend from high school went on his church mission at 19. They needed someone to replace him and he recommended me for the job.
My phone sucks, I'm always getting these notifications too late, screw you Moto Z2 force.
IT is great but don't obey your bosses and be loud about your rights.
Well after my Diploma I needed a job, but had no idea how to get one in a technical field. Joined a Hardware&Networking course and fortunately after that i landed my first job as a system administrator. During the course I had heard about the CCNA path and I wanna go down that line.
THANK YOU SO MUCH FOR YOUR INSPIRING WORDS❤️
Hi... May I request to get my button back just like I did? Im currently build my channel related to Information Technology...Thank you very much
If @NetworkChuck doesn't motivate you to get into IT and/or Networking then IDK what will.
I'm in IT helping design, implement, and maintain my company's global data centers. I love it! Being able to talk to people is a BIG skill to have, started working retail, so it helped. Being able to talk to vendors and co-workers help, and if you want to ever get into management.. communication is a large part of that, we need more managers in IT!
Awe Chuck, that is my worse skill. I was hoping to get into IT to get away from interactions with people. lol
Hope I can improve my social skills, and be succesful in this field. Thank you Networkchuck!
If there was one skill or trait it would be motivation tbh.
Started IT two years ago and I love it. I'm never bored and I love what I do.
Im started in it because the doctor find me a medical condition and that forced me to change career.
Ivan Baez what is ur age and what did you start learning in IT?
29 and network
Ivan Baez thanks
I have been in customer service in every job I've had in and out of IT. My first IT jobs began in Technical support and lastly as a PC Technician. Now I am a Exchange Administrator for clients all over the US migrating and transitioning to Microsoft servers.
Biggest tip if you're wanting to get into IT. Keep learning new things.
I know IT is awesome but o have question.. can i learn IT without going to school ? If yes, how ?.. plss reply i need help i really love IT ❤❤❤
By going for certifications, like comptia +
Can you help me to be in this path I need more information 😭
I got into this because I was looking to build a 10GB network with old cisco equipment. Now its definitely a career choice
Is it too late to learn and change careers to IT at 51? the more I look into this field the more it appeals to me and the thought of it excites me
Never is too late.. Every day is a gift, go for it!
I lucked out and got in from a friend. Always keep your connections and never burn bridges!
I’ve always had a computer and I love figuring out how stuff works.
I worked almost 20 years. I been working since the age of 9 and have done a little bit of everything. I have almost 4 years in IT and I love it. I love touching new technology everyday, I love dealing with people and I love learning new stuff everyday. Technology is always changing and you need to change too if you want to work in technology. By change, I mean have good customer service. The customer doesn't care about the technical jargon, they only care if you fix or solved the problem. Having the right balance and knowing how to talk to people without making it sound complicated is a big plus in IT. You can't teach customer service, this takes time to learn.
It's not all Glory,....I started fixing Computers back in 1995 I would go to Salvation Army and Goodwill Auction Sales and just buy PALLETS of Computers and play around with them swapping out the PC Cards until one would work, then I would sell it for $200 bucks. I had some basic Electronics knowledge, but I had no idea what I was doing in Computers. So I started by studying a couple Correspondence Courses, back then the Internet had not even taken off yet. I was working in a Restaurant at the time. The Course that I took encouraged the students to start their own Business in Computer Repair so that's what I did. But I quickly learned that the only people who could afford to pay me, were the one's who would throw their Old Computer away when they had problems with it an buy a New One. So most of the time I wound up buying Old PCs and fixing them then Selling them. Then I figured I would target the Business people and Gamers and started a "High Performance Custom Built PC Business" I got NO Customers at all, NOT ONE. Years went by I kept having to work in Restaurants because no one would recognize my Computer Training because it was just a Correspondence School, and back then everyone only accepted College Degrees. But I continued building Computers for myself and my family when they needed one, and I started learning HTML, and Designing Websites, I figured maybe I would have more luck with that. Never made a DIME off Designing Websites, I designed many Sites, I had lots of fun doing it, but never made a single dime doing it. No matter how I tried to market myself as a Web Designer, no one ever would hire me to do it. At this point I started developing the belief that you just had to be "Lucky" to get into an IT Job, because I had spent YEARS studying and trying to get into it, and no one even cared. The only thing they saw on my Resume was Restaurants, so that's all I could get a Job doing. Then I decided to promote my Training in Hotel Business that I did in the US Air Force, and I eventually got into Hotels in the Civilian world. I worked Night Shift so I could Study Computer stuff when it was slow, I studied for YEARS, I would review the A+ stuff like it was the Gospel, I started studying Networking, then Linux, then Sys Admin, then a little Cyber Security, when I was working at a Hotel in California, I remember talking to You Chuck on the Phone. I remembered your Voice and when I found you on UA-cam I was excited that you made a Channel.
Now I am working at a Warehouse, and I do Furniture Installations, I make about $8.50 an hour, but I am doing UA-cam videos on the Weekends. I moved to an Island in Paradise so I would not feel so bad about not fulfilling any of my dreams. So I'm not sure where this Story is going to lead, but I'm hoping it will have a happy ending some where along the way. I just wanted everyone to know that sometimes it doesn't matter what you want, if no one will let you do it, you have to do what you can to pay rent. I have been chasing this dream for a long time now, I'm 59 years old now, I started trying to get into IT when I was 29 years old. Some times it doesn't matter what YOU Want, if no one is willing to give you a chance to do it, then it ain't happenin. PERIOD.
Well ,I started when a teacher called me a class, and it was a CCNA academy!!, with packettracer and that kind of things, I love subnetting, and making ACL, and thats it! I just took 2 classes and I love it
That's exactly what I want to do... to help people's problems, and to make them happy. You inspired me sir 😍🙏 Thank you sir!.
God bless you sir!
P.S: I subscribed... that's my thank you to you.
Fell in love with IT in the marine corps, I’m getting out now and am very confident and excited to continue my career in IT. Started out as a 2821 Technical controller and am now a 0631 Network Administrator. I’m pumped!
Pug Giveaway next 😊😊😍😍😍
Thank you for this😭! I needed this.
First! Lol bringing it back old school
I am currently the Director of IT for a 600 employee healthcare company. Just as Chuck has mentioned, customer service is a heavily desired skill. However, I would take it one step further and say “Be Personable”, get past the stereotype of IT and be a personable person. If you have the same skills,degree,certs and experience as someone else the one that is personable will get the job. It will also help you network and meet new people that can lead to more opportunities.
True. Managers will have your back when customers complain about things not getting done if you have great customer service skills. You can be getting behind, but as long as you have great customer service reputation, people will work with you when you get behind.
Amazing video
Chuck found your channel recently and already it has been incredibly helpful, currently studying for a network+ to get out of help desk and into something more serious - IT is a great career depending on the routes you want to go the world is your oyster - hard work and dedication will pay off as I utilize all my resources to gear up for the next chapter in my IT career this coming new year. Congrats to your little bro too! feel like I only watched the CCENT passed vid yesterday haha #subscribetodavidbombal
Currently, I'm an IT Professional. I'm managing 1900 devices. I have my CompTIA A+, CompTIA Server+ and working on my CompTIA Network + because I started to work on my CCENT, but feel I need to take a step back just a bit. I have Lenovo Certifed Warranty certifications too. My plan to is to obtain my CCNA this new year. I plan to take my CompTIA Network + this coming month. Currently, I work for a non-profit organization making okay money. I've been interested inti IT since the age of 7 but got into it professionally at the age of 30. Beforehand I worked in manufacturing and Laboratory environments.
100 percent agree with you!!! I got where I am without a degree, certs or knowledge of anacronyms with excellent soft skills, In 2003 or so - I lost a job because I was rude to someone - I did not deny it and left gracefully. I corrected and excelled in customer service now - i nail jobs easily. IT is lacking soft-skills - and when I lead with that I usually get the job. Be yourself is more good advice - find a way to make sure you stay professional but that your empathy and personality shine through, You really cannot EASILY teach these skills so improve the as I did after getting fired. :-) NOW i love to make people happy and they love dealing with me, Good luck all!
The name of the skill is Wrong! Nice video, but we call this COMMUNICATION skills, not Customer Service. Because you deal in a small part with customer only. And actually MOST jobs need high communication skills. It is the most powerful skill, and that is it.
how long dose it take to become an Information Technology?
Forget programming unless you're going to a University. I have an AAS and I couldn't get a job anywhere. Everybody requires a BS. None of my classmates found high paying jobs,, they all went back to their normal lives before student debt. One of my classmates quit the programming degree because he got involved with networking without a degree. He's not even 30 yet and is paying off a mortgage.
Thanks for these videos. Have been working as a Magician and Psychic Entertainer for years. About to have my 2nd child and might even have to move to Egypt where I probably won't be as appreciated reading palms...
I'm interested - For someone who earns 100k per year, how much money at the end of the year will have in his pocket? Net money - after paying all taxes he/she needs to pay to country/region/city/whatever? Will it be 60k, 70k, maybe more?
In the late 80s I was fixing a friends computer, and messed up the BIOS..I started taking computer classes after that, and my instructor came up to me one Friday night and offered me a job!!...While I was asleep!!...the rest is history..
bruh i like you
you dont like math to im convince to take the it
I feel dumb watching Chuck, I went to College for Network Technician. Was a 2 year program that put me in a ton of debt, but I got a good job half way through because I employed some people skills and threw my resume at multiple ISP's locally until I got a job. After I graduated, I was working and got recruited without even looking for a job. I would say a close second skill is learning how to market yourself, my linkedin profile did all the work, I just had to show up for and ace the interviews.
Yes, IT is a great career and fun, customer service skills help with turning a bad attitude around using empathy, and good communication, and it makes problem-solving much easier.
I started with the communications side of things working for data companies installing new line signaling and verification. I then knew that I could understand networking much better so I applied myself and found Network Chuck. I got my first help desk job and learned for a whole year. Mind you still no certs just gaining experience. I have now landed a Job as a Jr Windows System Admin making over 50K. God is good!
36 yrs old and going to school in the fall for Computer Information Systems. My resume is full of customer service jobs, from Starbucks to Registering Patients in a hospital. I can’t wait to start a career in IT
I'm afraid to this course but IT is my dream job and also I got an Customer Service NCll . I don't know ... I'm not good at speaking. Can you help me? And also I'm college student this year and I'm not yet enrolled cuz I don't know want will I take either computer engineering or IT
Hello Network Chuck
I am currently studying IT at a college and I am confused about what jobs I should apply to. I have applied a few positions but the companies are asking for several years of experience. What should I do to get noticed to an employer?
got 4 million subs?
Who needs a 100k
It Job when u got a
beard like chuck does?
if you want to explain something just go to the point straight away, don't waste time biting around.Otherwise all good👍
Oh come on. Thank you for boosting my confident and step step aside my fear. :)
Ok .... started my job life as a mechanic, got interested in the computers and sensors in cars. Got sick of being hot, sweaty, Dirty all the time and looked at a IT guy doing a job in the aircon..... Got a job box swapping in a big IT site and once my foot was in the door , moved on to doing networks, servers , satalite links and VOIP, Wireless wan ... If a dumb ass mechanic can become a IT pro , anyone can.
I believe this 100% because I just landed a job at Cisco and I saw the competition which I though I was out matched by a long shot and I'm guessing but not sure I got the job because I've been a customer service supervisor in retail for 10 years and I just graduated with a 2 year networking degree. Customer service ftw.
I started in IT watching your videos. I love them
I'm a great tech and computer enthusiast and working in the IT for years. Your video gave me great inspiration about making my own video on why working in IT sucks in reality.
your cool i fill like your talking directly to me! i went to ITT TECH back 2011 and the school shut down and left me with debt but i fill left out this video might help me to jump back in
I started training in electronics, micro computer architecture, Digital circuits and networking in 1992. I have been side tracked into telecommunications. I want to get back to my original vision.
Stating that there is such a thing as too much coffee is considered sacrilege where I currently work.
Okay, NetworkChuck