Amazon Returns 101: What Happens for FBA and FBM Returns When Selling on Amazon
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- Опубліковано 27 вер 2024
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The fact you travel and sell is so intriguing, thx for the vid!
Great info again. So many sellers use existing retail store's policy as a matter course (90 days for WalMart for example) but then scream bloody murder
when a customer asks for a replacment.
very helpful , I am doing Amazon FBA UK and sourcing from China, I think the key thing of doing FBA is to find professional suppliers and freight forwarder to handle your first leg for your Amazon FBA, like IRFREIGHT, highly recommended.
Great info for the newbie here. The ups and downs of FBA. Doing it a month now and a week ago hit a weekly sales over 400 which made me jump up and down with joy. Then that Monday ended up with a IP claim. Gees. Great video could not have done it without your course.
I have a 5-6% return rate on new electronics but only 1-2% on used electronics. The used/collectible electronics always sell again but I have never had a new electronic item be able to sell again. I wish Amazon would send all those items back to me so I could prep and sell them as used!
Scenery looks great I hope you have some time to go fishing!
You can get them back and pack them all as used. Do a removal order when they arrive back to the warehouse!
Thanks for another great video! I'm getting close to joining your BOLO Group! :)
You’re welcome!!
Another great informative video! Thanks for sharing, Nikki!
Can you do a video on prep centers? Recommendations, how they work, what your responsibilities are? Best way to utilize them? Pleaseeee
I don’t use one and haven’t in two years or more so I can’t really say much except they’re not that hard and can be helpful if you have large amount of stock (like more than 50 items)
Love your videos. Always so helpful and encouraging!
Really a good video. I like the fact that there were real world questions and not just the pages around seller central; those are easy to figure but the examples aren’t. :)
Love your videos! I’m currently taking your course and love it❤️
Always excellent content! Made 1k profit this month with the help from your guides Nikki, and they're replens 🤩! Now to deal a couple returns. Txs for sharing ALL your knowledge. 💗
Yay!! Congrats!!!
yay Montana!
thanks
How do you deal with scammers who order a pool. Use it and return it or switch out the new pool for their old pool
Love your videos Nikkki! Wondering if you can post one on Amazon's new return policy for FBM. I believe they are all auto authorized by Amazon now. You mentioned the positives of doing FBM in a recent video, do these new return settings chance your thoughts on that?
First time I heard you mention using a prep enter today. Can you make a video to tell us about your experiences with a prep center and today's thoughts on the subject? I'm currently stuck overseas and have been thinking about getting into OA FBM using a prep center. Others may be in this boat also. Thanks.
thank you this was very helpful!!
More great information, thank you
Returns are not that bad, amazon has made me not get all worked up over them like many do. 99% of the time I can still resell the item.
What happens if they return the wrong item
Nikki do you have a guide to ungate in LEGO? Your toy guide supplier can’t ungate me on it. Thanks!.
Amazon started a return for clothing items well past the 30 day window. Any recourse for that since they broke their own policy?
Thanks. Got my first return today. I feel more excited than anything… like I’m a real amazon seller!
Lol YAY!
Hello! I am starting on retail arbitrage and would like to know how you guys deal with applying to sell products? Do I have to have an invoice? How do you guys get the approval?
Congrats on getting started! If it’s asking for an invoice that means your gated and need to get an invoice from a supplier or wholesaler. I have guides that can help you or you can find a supplier on your own. Gumroad.com/nikkirk7
Got my first return yesterday and don’t quite understand the process with FBA auto granting it. Do I get the product back, etc. ? Here to learn! 😊
I'm barely getting into this business, and I don't have a laptop right now can I still do what is u do on my phone
I think maybe you could but if you have access to any computer it will probably be easier. I do most of my stuff on a computer and it’s be hard to do it on a phone
Hi Nikki, great video!! Thanks soo much! Returns is such a tricky and key part of selling online and in my case POD drop-shipping, yet there are virtually no good videos or other media out there to give the level of insight you provided! Well done!! One question, although you mentioned returns go up if you sell more, and returns are roughly at the same level across categories, what % of units sold are typical return levels? 1%, 5% or even 10% of units sold are returns? One article I read states between 5%-15%, which is ouch! I'd be grateful to hear your experience. Tks! Hans
Can a customer review an order that has been refunded? FBM
👋🏻Florida☀️🌴🇺🇸
Hi There - I loved your video.
Can you provide more insight on the Refund Reason. I had 2 orders where a refund was initiated and the reason was "General adjustment". What does this mean exactly?
Thank you in advance.
What about refunding the costumer when item is lost or delay but the costumer wants a refund.
That is terrible on broken in padded envelope.
I am in my return settings now but the layout is different now and I am unable to get to a page where I can set a 'restocking fee', Nikki, do you have any advice on the new interface? Thank you in advance for all your guidance!
Why did the return label printed out by the customer have my name and home address instead of the business name and returm fullfilled by amazon?
Will amazon refund a grocery item if I refuse to accept the package at the post office?
Hi Nikki, Great info again. I have one question. New seller here. What will be your advice to hire a Product Researcher VA or to subscribe to an OA Leads List? Thanks in advance.
Great video as always. I started selling Nike sportwear a month ago. I have my "Return Settings" set at " I would like Amazon to provide an unpaid mailing label". Is that a good way to have it set. Or should I pay use prepaid shipping label. Actually the other setting choice is " I will provide a prepaid mailing label for this request"
Thank you
Hi Nikki - just watched your video .. Im just getting started with my first product FBA - How do i get the returns mailed back to me?? Its a baby blanket folded with a ribbon - If its returned to amazon i know amazon will not take the time to refold it .. So i would like them to sent back to me so i can inspect and possibly resale. Thanks
Hi Nikki, I would like to know how to do a replacement for a FBM item. My customer is returning an item and says she doesn’t like the color. She asked if we could swap out for the other color of the same item.
Since Amazon automatically sends the customer the return shipping label I don’t see how I can just replace the item without the customer just purchasing the color she wants on Amazon and her sending back the incorrect item.
Is there a way to do this? Or is this just done as two separate transactions, the return and the new purchase? Thank you!
What if I don’t have any packaging of the item can I still return it ?
If you sell a fragile item on FBA and you get a bad feedback saying that the item arrived broken... Amazon will take the bad feedback off your account saying this "Message from Amazon: "This item was fulfilled by Amazon, and we take responsibility for this fulfillment experience." . At least that's what they do with me. I can see that they left bad feedback but their is a black line across what the buyer said and that message by amazon bellow it. So your account is gonna be good again.
Do you make more money on Amazon or YT?
Hey I just got my first fbm return and I’m not sure what to do. Do I wait to get the product back to refund the purchase?
I have that exact same question. I would love to know the answer to that.
Hey Nikki! I was trying to add the restocking fee into my account. Did they change their policy again? I can not find it in my Return Settings! Thanks
Nikki, can you find Mead neatbooks (no wire) in WIDE-RULED format? How about Mead or Five Star single subject notebooks in WIDE-RULED? The Target brand (Up and Up) in wide-ruled notebooks are also an option. I am looking for nice colors. Also the Embark backpack in one solid color grey...it might be listed as 19" Embark Jartop. I know they are exclusive of Target. Is there a way to tell how much the shipping would be to Canada? If it is worthwhile for you, I would be interested and I could let you know what I want from the website. Canada does not sell wide-ruled notebooks (there may be a couple at Wal-mart, but they are usually unicorns or Hello Kitty). I also get the Five Star filler paper (yes, wide-ruled) with the "tape" reinforced margins. I don't see many options on Amazon.ca or Ebay.ca. I paid $20. for Quaker grits - it's not available in Canada. lol
IS THERE A WAY I CAN CONTACT YOU PERSONALLY OR A BUSINESS EMAIL, I will pay for you time I really need your help
I have an email here on UA-cam, and 2 different ways to email or contact me on my website. I cannot help sellers one on one and your best option is to take my selling course where I am in contact daily with students and sellers there.
@@NikkiKirk how do I find your email on here ? I’m kind of new to this sorry about that
@@loftonlane8788 it’s nikki@nikkirk7.com
Thanks for the info as always. I remember when we bought a fragile cutting board from Amazon and it arrived shattered. I believe it was in a padded envelope
Ugh! That’s so annoying!
@@NikkiKirk yeah makes me think about sending fragile things FBA. But really at your own risk.
I got a return but am unable to find the report on it. It says there are no reports available, how do I find out why the item was returned?
Did you try searching the ASIN in the FBA Customer returns report?
@@NikkiKirk Yes, it does not show up either :(
@@kaylah4145 hmm that’s odd. If it just happened today maybe wait until tomorrow for it to show up. Did you get the email or how did you know you have a return?
@@NikkiKirk I got an email saying they shipped it on the 22 and on the 25 I received another email stating "refund initiated for order". The refund reason states it is a "customer refund" but no other reason on why they returned.
@@kaylah4145 oh then you might not actually get a reason, that is the reason. And it sounds like maybe it was a non returnable items so you won’t see it back
I will keep watching every videos you post!! Very informative and motivating. ❤️
Thanks!!
HOW DO YOU HANDLE a vacant return from buyer? THEY NO LONGER LIVE AT ADDRESS
Great video! Thank you
Hi Nikkie, when sending a replacement item to the buyer - should I buy a new shipping label or use the same label ? Thanks
Thank you. This was much needed. I do have quite a bit of clothing and am getting some returns. Even Socks! Who returns socks! Return reason was that the product did not meet the customer's expectation. Well, these are nice long thick work socks. The listing is very clear about that. Anyhow.......Amazon report says "COMPLETE" then, shows "Return not expected". I am guessing that the socks are not coming back. Is that correct? But, I would not want them back anyways......hahaha.
I have a return request for a Topical item where Amazon is asking me to provide a return label. How do I handle that?