Hi Kate. We're disappointed there are issues with your machines and we would be happy to assist you. All machines come with a one-year warranty and a lifetime of troubleshooting assistance. Please contact us through our toll-free number, 800-562-1465.
Very useful, helpful, very clearly presented and your model's hands and nails are gorgeous enough to comment on :) Thanks for your fantastic quality and service Nespresso
I just bought my new Vertuo Pop + machine today. I have owned 2 other vertuo machines in my life but I needed something compact. I’m shocked Nespresso doesn’t come with a Descaler in the box with the machine?
Is it normal for it to require continual filling of the tank for it to finish its descaling process? So far, I’ve filled 5 times, so , over 2 litres of water. This is not mentioned in video
Hello. If this is happening, give us a call at the customer service number found on our website, and one of our machine experts would be happy to assist you with troubleshooting services.
I liked this machine initially, but it has been getting worse. How many times should I fix it?! I've spent more than an hour fixing it one day every week. This machine has been just under six months, why does the red light keep blinking when I use it?
Thank you for your reply, Hailey. Trust that we're here to help and that our machine specialists will gladly look into this for you. Don't hesitate to call our toll-free number 1.855.325.5781, and we'll find a solution so that you can resume your coffee routine seamlessly. Thank you for your patience and understanding!
please help lol. i ran the descaling solution before cleaning step and pressed button 3x in 2 seconds. Will using descaling solution in this step instead of water be detrimental to the machine? is it safe to use?
I don’t think a couple of bottons means that I lack complete understanding of design. Not sure how that relevant but since you asked I have always been an Apple consumer.
Why not explain the important bit of the procedure a little more slowly or give an overview beforehand? Emphasize the need to follow the 7 sec push twice and more precisely what to do inbetween. Ie open or just unlock. Instructions are not as straightforward as suggested and incredibly frustrating
Worst machine ever.. very dificult evefrything.. i make cleaning.. now it doesnt make coffee again..only cleaning! The light is orange forever and not white! When you make coffee again.. never stops the water..so the coffee becomes soup (in 6months of use i think i throw my money for sure)
Hello! Our Descaling kit can be purchased directly from our Nespresso website. We recommend descaling your machine every 3 months or 300 capsules to keep your machine in peak operating condition and coffee tasting best.
We're disappointed to hear this, and we hope you know that we're always here to help. Please give us a call to speak with a machine expert for comprehensive troubleshooting. We are available 24/7 at 800-562-1465.
I don’t understand why everyone here is complaining. I’ve been dreading the process since I heard it’s terrible, but this is literally simple? It barely took me any time, and I got it right the first time. I mean yes, it could be just one press of a button, that would be lovely, but this is once every three months, it’s not the end of the world.
So basically with the difficulty of descaling instructions… when it’s time for descaling it’s best to throw the machine away and buy a new one?🤣 Come on Nespresso, do better.
I am also slightly disappointed with it, after just 2 months of low usage (barely 1 capsule per day) it began flashing red. As I'm writing this post, I'm still cleaning and descaling to see if one of these two is the source of the issue or something else.
Hi there, we are disappointed to hear this. Please can you DM us on one of our other Social Media platforms. Please include the issue you are having, your full name, membership number and postcode? Many thanks.
Garbage! My newly purchased Vertuo Pop started leaking water at my very first use , but the nespresso boutique refused to offer a replacement even though it is brand new. Try to avoid the Vertuo line at all cost!
Hi Paulo, we are disappointed to hear this. In this instance we would recommend running a rinse cycle and if this doesn't help we would recommend reaching out to our Technical Team. Our apologies for any inconvenience caused and if we can assist you further please do let us know. Many thanks.
This is the worst coffee machine I have so far. It’s already broken and no water dripping , the button not responding and they will ask you to download their app which is not helpful at all. Don’t buy this
We're disappointed to hear you're having issues with your Vertuo Pop+. Please give us a call at 800.562.1465, and one of our machine experts would be happy to assist you with troubleshooting services. All of our machines are covered under at least a one-year warranty with replacement or repair options.
You all made this so insanely difficult. This is horrible.
My machine just blinks red after trying to descale. I’ve followed the instructions to a t? Any suggestions?
Hi Kate. We're disappointed there are issues with your machines and we would be happy to assist you. All machines come with a one-year warranty and a lifetime of troubleshooting assistance. Please contact us through our toll-free number, 800-562-1465.
Very useful, helpful, very clearly presented and your model's hands and nails are gorgeous enough to comment on :) Thanks for your fantastic quality and service Nespresso
I just bought my new Vertuo Pop + machine today. I have owned 2 other vertuo machines in my life but I needed something compact. I’m shocked Nespresso doesn’t come with a Descaler in the box with the machine?
Hello. Thank you for reaching out. Please let us know where you are contacting us from, so we could further assist you.
@@nespressowas also wondering this! Just received mine today.
Is it normal for it to require continual filling of the tank for it to finish its descaling process? So far, I’ve filled 5 times, so , over 2 litres of water. This is not mentioned in video
Hello. If this is happening, give us a call at the customer service number found on our website, and one of our machine experts would be happy to assist you with troubleshooting services.
Thanks guys! Love you!
I liked this machine initially, but it has been getting worse. How many times should I fix it?! I've spent more than an hour fixing it one day every week. This machine has been just under six months, why does the red light keep blinking when I use it?
Hello, and thanks for reaching out, we are sorry to hear that. Could you please identify your country, so we can further look into this? 😔
@@nespresso It's Canada
Thank you for your reply, Hailey. Trust that we're here to help and that our machine specialists will gladly look into this for you. Don't hesitate to call our toll-free number 1.855.325.5781, and we'll find a solution so that you can resume your coffee routine seamlessly. Thank you for your patience and understanding!
How often should I be cleaning and emptying my Vertuo Pop?
We recommend doing a weekly cleaning cycle, and descaling every 3 months or 300 capsules, whichever comes first.
@@nespresso will it always tell me when I need to de-scale? Because it’s been three months but it definitely hasn’t been 300 capsules.
What a ballache this has been
Simple! Thanks..
please help lol. i ran the descaling solution before cleaning step and pressed button 3x in 2 seconds. Will using descaling solution in this step instead of water be detrimental to the machine? is it safe to use?
Hello, and thanks for reaching out. Could you identify your location, so the respective team can assist you?
La mia è tuo Nespresso pop è strana quasi sempre la luce e bianca e a volte è verde non capisco come devo fare per avere la luce corretta
Yet another Vertuo without automatic opening and closing? Sad!
Seriously, did you IV the coffee straight to your veins also lol.... It's it nice having it automatically done?
Why does my light still blink orange 3X after I've completed the descaling process?
Hello, and thanks for reaching out. Could you identify your location, so we can assist you? 🙂
Any traditional chinese subtitle version?
Why not just use a few more buttons labeled “cleaning”, “descaling” and etc.. this is some crap engineering
LOL, you’re describing a complete lack of engineering and design. Let me guess, you’re a windows/Android user?
I don’t think a couple of bottons means that I lack complete understanding of design. Not sure how that relevant but since you asked I have always been an Apple consumer.
Absolutely shxt
Why not explain the important bit of the procedure a little more slowly or give an overview beforehand?
Emphasize the need to follow the 7 sec push twice and more precisely what to do inbetween. Ie open or just unlock.
Instructions are not as straightforward as suggested and incredibly frustrating
yes. SLOWLY would be helpful
Worst machine ever.. very dificult evefrything.. i make cleaning.. now it doesnt make coffee again..only cleaning! The light is orange forever and not white! When you make coffee again.. never stops the water..so the coffee becomes soup (in 6months of use i think i throw my money for sure)
Just receive my machine today. Where do I get the descaling liquid? How often should I be descaling?
Hello! Our Descaling kit can be purchased directly from our Nespresso website. We recommend descaling your machine every 3 months or 300 capsules to keep your machine in peak operating condition and coffee tasting best.
Just flashes red after doing the descaling button sequence.
Hi! We're sorry this happened. We'd like to connect you with the right team to further assist you. Let us know where you are contacting us from?
This is very confusing! I am trying 2 hours now to synchronise the machine with the orange light
We're disappointed to hear this, and we hope you know that we're always here to help. Please give us a call to speak with a machine expert for comprehensive troubleshooting. We are available 24/7 at 800-562-1465.
I don’t understand why everyone here is complaining. I’ve been dreading the process since I heard it’s terrible, but this is literally simple? It barely took me any time, and I got it right the first time. I mean yes, it could be just one press of a button, that would be lovely, but this is once every three months, it’s not the end of the world.
nice pod from pod packaging machine
🙌 🤍
The process as shown does not work. Why is descaling mode so hard. Wasting my entire morning
Hi! We're sorry this happened. We'd like to connect you with the right team to further assist you. Let us know where you are contacting us from?
So basically with the difficulty of descaling instructions… when it’s time for descaling it’s best to throw the machine away and buy a new one?🤣 Come on Nespresso, do better.
I am also slightly disappointed with it, after just 2 months of low usage (barely 1 capsule per day) it began flashing red. As I'm writing this post, I'm still cleaning and descaling to see if one of these two is the source of the issue or something else.
Hi there, we are disappointed to hear this. Please can you DM us on one of our other Social Media platforms. Please include the issue you are having, your full name, membership number and postcode? Many thanks.
@@nespresso thanks for the replay but likely after the descaling it got back on track and working perfectly.
Garbage! My newly purchased Vertuo Pop started leaking water at my very first use , but the nespresso boutique refused to offer a replacement even though it is brand new. Try to avoid the Vertuo line at all cost!
Contact the credit card company you used , most extends your warranty and/or have purchase protection
@@jassiemisom9037 Not the case here in Australia
Non funziona
After descaling the taste of the coffee is odd
Hi Paulo, we are disappointed to hear this. In this instance we would recommend running a rinse cycle and if this doesn't help we would recommend reaching out to our Technical Team. Our apologies for any inconvenience caused and if we can assist you further please do let us know. Many thanks.
This is the worst coffee machine I have so far. It’s already broken and no water dripping , the button not responding and they will ask you to download their app which is not helpful at all. Don’t buy this
We're disappointed to hear you're having issues with your Vertuo Pop+. Please give us a call at 800.562.1465, and one of our machine experts would be happy to assist you with troubleshooting services. All of our machines are covered under at least a one-year warranty with replacement or repair options.