Amazing! Thank you so much for this detailed video. I just opened mine and it was helpful to follow along with clear instructions. I feel more confident in using my machine. So excited🎉. Thank you!!
OMG - I wish this video was out when the machine was released, I spent around an hour figuring out all of the images in the manual - they aren't that easy to understand, I think that different language manuals via a QR Code is needed.
OMG you're so right! It took 2 hours just to figure out how to do the initial rinse (and that was after giving up and hunting through youtube hoping some kind soul had videoed it!)
Unfortunately, we don't get to see the carafe being filled from the machine - why not? What are the aluminium pods lined with? What is the temperature of the water at the point of extraction? We don't know. Move on, nothing to see - or hear - here.
If there’s “a demand for longer cups”, why would Nespresso remove the alto size from its lineup of pods? For those who don’t know, Nespresso made the decision to discontinue their 14 ounce pods leaving many customers upset.
Less coffee per pod means MORE PROFIT for Nespresso ... simples! They know that dumb consumers would buy these pods even if they were empty - just like their brains!
Ahhhh, the amazing Carafe Pour-Over size.... but she doesn't demonstrate how to fill such a large container directly from the machine! "Move on everyone, nothing to see - or hear - here." as they say in the movies.
You can remove the silver tray where she rests the mug, there are also a few different positions for that tray you can choose based on what size mug you are using.
Thanks for reaching out. We apologise as your coffee is not hot enough. For troubleshooting assistance or to book your machine in for an assessment, please contact the Nespresso Club on 0800637773, or you can email club@nespresso-sa.co.za
@@nespresso You should PUBLISH the temperature of the water at the point of INFUSION! This is the main fault of many so called coffee machines. We have asked for that important data from Nespresso customer support many times, but never received an answer. Weird or what!!??
@@return2earthvideochannel i took a thermometer and measured it myself at 120°F which is what Starbucks heats their hot chocolate too. When you add hot steamed milk, it's at 140°, which is average. You don't want to scorch your espresso or it'll taste bitter.
We're disappointed to hear this, Yssa, and we'll be happy to help. Please call us to speak with a machine expert. We are available 24/7 at 800-562-1465.
Ah now I get it! So the different barcodes tell the machine how much water to dispense. Just ordered a machine without realising two systems for 2 different sizes of coffee pod. Didn’t receive any pods with it so bought some ‘Nespresso compatible’’ without realising they would not work in my vertuo which uses a different size. So can only use Nespresso capsules in virtuo? 🙄
Sprouts grocery store in the USA provides the thickest froth by far when it comes to Whole milk. I used Trader Joe’s whole milk both regular and grass fed and no froth just foamy bubbles.
I work at Trader Joe’s and I can tell you you’re full of crap. All of the milk you get actually comes from the same farms, there’s no difference. Did you think sprouts and Trader Joe’s had its own special cows that each make some kind of different magical milk exclusive to the store they knew they were going to?
Hi Richard, Sorry to hear you were having some troubles getting the bluetooth to connect. The machine is still completely operational without the bluetooth connection. If you need any help please reach out to us on 1800 623 033. - Cheers, Sam
What is the best Nespresso system for quick and easy espresso, whilst giving me the option of a strong flat white? (I should add, I'm coming away from Dolce Gusto Circolo - which has served well over the past 5 or more years)
Thank you for reaching out. All Nespresso machines deliver a delicious 40ml thick and syrupy Espresso in cup with their pre-programmed recipe settings. You can achieve this convenience at a touch of a button.
Thanks for reaching out Joy. We apologise for the issues you've had with your machine. For troubleshooting assistance please contact the Nespresso Club on 0800637773 or email club@nespresso-sa.co.za If troubleshooting is not successful we can arrange for your machine to be collected and sent to our service center.
Thank you for reaching out. For troubleshooting assistance please contact the Nespresso Club on 0800637773, or you may view the "Nespresso Vertuo Next - Maintenance & Descaling" video.
My mother in law bought this machine thinking she could use it to make a espresso coffee in the morning as it is just her. This machine is more than a nightmare I came over to help her with it I read all the info then I watched the videos downloaded the app and made a espresso coffee with one of the medium cups it made this small amount of coffee woth a little bit of cream I couldn’t believe how disgusting it was. This should have made atleast 8 ounces I would been happy with 6 ounces woth cream. I am wanting someone to either exchange this one for a new one or refund her money so she CAN BUY SOMETHING THAT WORKS.
We're disappointed to hear this, and we hope you know that we're always here to help. Please call us directly at 800-562-1465 where machine experts are available 24/7 for comprehensive troubleshooting.
@@josephcalabrese2220 unless of course you don’t know anything about Java machines, but you’ve just found a Nespresso machine by a dumpster and want to be able to test it to see if it works without having to listen to 10,000 words.
Quality is very important to us, Pieter, so our machines brew the coffee to the specific parameters, and ideal temperature to brew a smooth cup, without heavy bitter or acidic taste, and avoid over-extracting the beans. If you're not pleased with your Nespresso coffee, please call directly, 800.562.1465, and a machine expert will assist you.
Hi Laura, The Vertuo machine has a centrifusion extraction technology when activated, the capsule spins up to 4,000 rotations per minute, Thanks to a barcode on the rim of the capsule, the brewing parameters are adjusted by the machine and pours out the prescribe amount. Alternatively probe a reset on your Vertuo Nespresso machine.
My coffee machine doesn't work, I've done everything the video says to do and my machine just doesn't make coffee. The button doesn't come and I've tried everything that the video says to do. Someone please tell me what I am doing wrong?
Hi George, thanks for confirming. Could we please ask you to call our Technical Team on freephone 0800 442 442, selecting option 3, so they can troubleshoot the issue and find you a resolution. They're available on this number from 7am to 10pm, 7 days a week. Many thanks.
@@nespresso many thanks for responding, I have made use of this fine machine abroad and I am very impressed with how it functions and operates, I feel that it well worth the additional outlay even though the taste of the final product is indistinguishable from the other machines.
I ended up watching this with a headache . I'm not sure if it is the voice-speed or the fact of trying to make hard something that could be simpler delivered with a clearer , paused voice. Not sure 😕
I bought one and had no idea all the capsule sizes made different size coffees. I like milky coffees like lattes. I spent $150 on coffee and can’t drink half of them because it fills the whole cup with black coffee and I can’t fit any milk in it. All the yummy sounding ones like vanilla custard pie is just black coffee and you can’t make it a latte. It’s the whole reason I bought a coffee machine so I wasn’t spending $12 a day on vanilla lattes at the cafe. I feel like I’ve wasted my money and I’m so angry that your website doesn’t explain any of this information.
I dont understand, it says it makes a small espresso, and a latte is just a small expresso with hot milk. Are you saying you just bought the wrong capsules?
.... and another thing! Why do promo-videos insist on implanting a distracting background noise that conflicts with the presenters voice? This Nespresso example is especially annoying!
We are disappointed to hear that your machine isn't working properly. Please call us at 800.562.1465, and one of our machine experts would be happy to assist you.
Nespresso call their technology 'Centrifusion' and even trademarked this silly made-up word. It is derived from the words Centrifugal Force and Infusion. You can achieve exactly the same - or better - by adding hot water to ground coffee in a jug or french press, then 'infusing' the brew with a hand-held electric whisk that creates a vortex. Whisk for just 10 seconds and you will experience the 'best coffee ever'. Now return the mesh plunger to the french press and pour to serve! This neat trick means you can use your favourite Certified Organic ground beans or ready-ground coffee and save a small fortune compared to those expensive aluminium disposable pods! Simple.
@@dademack3544 A hand-held whisk is inexpensive and multi-purpose. A centrifuge machine is expensive and normally only used in a laboratory, not a domestic environment.
This is not "new technology" ... they keep re-releasing the Vertuo because sales keep falling. The special coffee pods are bar-coded so you cannot use less expensive compatible pods. And Nespresso use a well known tactic called 'distraction marketing' - meaning they bring out new 'flavours' to encourage more sales. But wait, I just want to taste 100% coffee, and not other synthetic flavours, that is madness! The aluminium pods are lined with a film of plastic - not good folks! When hot water and acidic coffee grinds spin around against the plastic coating, your freshly brewed drink now contains chemicals that were 'extracted' from the plastic liner..... ,mmmm, tasty! As they say, move on everyone, nothing to see here.
...and she also says that they're protecting the environment... I'm sure they're doing it... with tons and tons of garbage being generated by their pods!
@@Test-xx5xc WRONG! Firstly, K cups are not Nespresso compatible (different technology). Secondly, COMPOSTABLE K cups are available if you conduct a little research. Simples.
Hilarious. I like nespresso but let’s not be fooled. Nestle changed to the Vertuo because they screwed up on the parent for the original capsules, allowing anyone to copy them. Secondly, the demand for larger size capsules is bollocks. Yes the Americans and even less sophisticated South Africans do think big is better. However - the more civilised Europeans (nestle is based in Europe) prefer smaller coffees. Not a huge mug of muck. I hate marketing bullshit. Ps: the original nestle machine was made to make warm baby milk. Except no regulator would certificate it. Hence - a coffee maker. Oh and ignore that crap about being environmentally friendly and caring if coffee workers. What a joke.
I don't believe you have the first clue about what us "less sophisticated" South Africans do or do not drink. I apologize for this fellow YT guys, he doesn't know what he's saying.
3:20 "Bigger Black, with milk"
🤣🤣🤣, Tell me I'm not the only one.
Amazing! Thank you so much for this detailed video. I just opened mine and it was helpful to follow along with clear instructions. I feel more confident in using my machine. So excited🎉. Thank you!!
Thank you so much and wishing you many more wonderful coffee moments! 😊
@@nespresso Thank you
OMG - I wish this video was out when the machine was released, I spent around an hour figuring out all of the images in the manual - they aren't that easy to understand, I think that different language manuals via a QR Code is needed.
I figured it out on my own.
I just received my Nespresso machine I’m trying to turn it on follow the directions it’s not doing anything what should I do
Omg the directions are so vague!
OMG you're so right! It took 2 hours just to figure out how to do the initial rinse (and that was after giving up and hunting through youtube hoping some kind soul had videoed it!)
ㅣㅣㅏㅇ😮ㄷ❤😂 ❤
I have updated my old Bosch Tassimo (from 2009 XD) to a Vertuo Next.. Great machine, the coffee is so good! Can't wait for tomorrow morning!
We're happy that you like our products!
I got mine for Christmas this year. Can’t wait to try it!!
😂😂😂😂🥰🤣🤣🥰🤣🤣🤣🤣🤣🤣wait till you get the orange light if death
What about the double-click of the button to make a stronger extraction? A few features missing from this master class.
Hello. The extraction is stronger because there is less water flowing through the capsule for a more concentrated cup of coffee.
Unfortunately, we don't get to see the carafe being filled from the machine - why not? What are the aluminium pods lined with? What is the temperature of the water at the point of extraction? We don't know. Move on, nothing to see - or hear - here.
Here’s a lesson in master classes:
Do not place the music louder than the lesson.
Music is unnecessary
Hey what did you say????😮
And also use subtitles if English is not your first language.
If there’s “a demand for longer cups”, why would Nespresso remove the alto size from its lineup of pods? For those who don’t know, Nespresso made the decision to discontinue their 14 ounce pods leaving many customers upset.
ㅡㅡㅡㅡ
Less coffee per pod means MORE PROFIT for Nespresso ... simples! They know that dumb consumers would buy these pods even if they were empty - just like their brains!
Ahhhh, the amazing Carafe Pour-Over size.... but she doesn't demonstrate how to fill such a large container directly from the machine! "Move on everyone, nothing to see - or hear - here." as they say in the movies.
You can remove the silver tray where she rests the mug, there are also a few different positions for that tray you can choose based on what size mug you are using.
I thought she was going to show us how to Weld some steel with that apron on....😂
Pressing the button twice will give you a green light and you will get only half of the size of the coffee
Having the patent expired for the original one is the driver behind Vertuo! Otherwise who reinvents the wheel and proud of it!?
Is it possible to buy just one Nespresso pod? I want to test my DeLonghi Nespresso model ENV135T that I have to make sure it works right.
Nespresso capsules only come in sleeves of 10.
so so cold coffee, need warm least 85 celsius but machine not warm even 75 totally dispoint that vertuo :(...
Thanks for reaching out. We apologise as your coffee is not hot enough. For troubleshooting assistance or to book your machine in for an assessment, please contact the Nespresso Club on 0800637773, or you can email club@nespresso-sa.co.za
@@nespresso You should PUBLISH the temperature of the water at the point of INFUSION! This is the main fault of many so called coffee machines. We have asked for that important data from Nespresso customer support many times, but never received an answer. Weird or what!!??
@@return2earthvideochannel i took a thermometer and measured it myself at 120°F which is what Starbucks heats their hot chocolate too. When you add hot steamed milk, it's at 140°, which is average. You don't want to scorch your espresso or it'll taste bitter.
The demonstrator FAILED to show how to fill the 500 ml Carafe ... weird or what?!
My 1 year old vertuo next stopped pumping water . How do I solve the problem .
We're disappointed to hear this, Yssa, and we'll be happy to help. Please call us to speak with a machine expert. We are available 24/7 at 800-562-1465.
What if I want it iced
Ah now I get it! So the different barcodes tell the machine how much water to dispense. Just ordered a machine without realising two systems for 2 different sizes of coffee pod. Didn’t receive any pods with it so bought some ‘Nespresso compatible’’ without realising they would not work in my vertuo which uses a different size. So can only use Nespresso capsules in virtuo? 🙄
Yes, we do recommend using only Nespresso pods with our machines as we cannot guarantee the quality of other pods.
Coffee not warm enough....machine is Brand New...i have to put it 30 mins in microwaves...!!! Why???
30 minutes, Really ?
Bets of best ❤❤❤❤❤
Thank you for this video 🥰
☺️ 🤚 ☕
Sprouts grocery store in the USA provides the thickest froth by far when it comes to Whole milk. I used Trader Joe’s whole milk both regular and grass fed and no froth just foamy bubbles.
I work at Trader Joe’s and I can tell you you’re full of crap. All of the milk you get actually comes from the same farms, there’s no difference. Did you think sprouts and Trader Joe’s had its own special cows that each make some kind of different magical milk exclusive to the store they knew they were going to?
Mine is locked and i still can't open it, who designed this thing?
Thank you for reaching out. For troubleshooting assistance please contact the Nespresso Club on 0800637773 or email club@za.nespresso.com.
I bought myself 6 coffees from the local cafe whilst trying to get the machine to pair/connect to wifi - still no luck - gave up.
Hello. We are sorry for this disappointing experience! Can you please identify your country, so we could further look into this for you?
@@nespresso ooops. Sorry. A little tongue in cheek. It does make the most amazing coffee. I'm in Australia.
Hi Richard,
Sorry to hear you were having some troubles getting the bluetooth to connect. The machine is still completely operational without the bluetooth connection.
If you need any help please reach out to us on 1800 623 033.
- Cheers, Sam
What is the best Nespresso system for quick and easy espresso, whilst giving me the option of a strong flat white? (I should add, I'm coming away from Dolce Gusto Circolo - which has served well over the past 5 or more years)
Thank you for reaching out. All Nespresso machines deliver a delicious 40ml thick and syrupy Espresso in cup with their pre-programmed recipe settings. You can achieve this convenience at a touch of a button.
What size pod should be used to make the pour over to share?
The one that has a carafe on it. It also says it on the packaging.
Our coffee never gets hot enough.
Hi! Please reach us through our Global pages on Instagram, Facebook or Twitter and we will gladly look into this for you.
Mine neither
My coffee was luke warm.
My machine keeps blinking red light and goes off
Thanks for reaching out Joy. We apologise for the issues you've had with your machine. For troubleshooting assistance please contact the Nespresso Club on 0800637773 or email club@nespresso-sa.co.za If troubleshooting is not successful we can arrange for your machine to be collected and sent to our service center.
Why would you go through all that trouble of making this video and not show people how to open the coffee capsule holder on the machine.
Thank you for reaching out. For troubleshooting assistance please contact the Nespresso Club on 0800637773, or you may view the "Nespresso Vertuo Next - Maintenance & Descaling" video.
This video, unfortunately, targeted to dragging your attention to buy the machine rather than be practical for those who already have it. Sad.
My mother in law bought this machine thinking she could use it to make a espresso coffee in the morning as it is just her. This machine is more than a nightmare I came over to help her with it I read all the info then I watched the videos downloaded the app and made a espresso coffee with one of the medium cups it made this small amount of coffee woth a little bit of cream I couldn’t believe how disgusting it was. This should have made atleast 8 ounces I would been happy with 6 ounces woth cream. I am wanting someone to either exchange this one for a new one or refund her money so she CAN BUY SOMETHING THAT WORKS.
Hello. Please let us know where you are contacting us from, so we could further assist you.
We are in Vancouver Washington.
We're disappointed to hear this, and we hope you know that we're always here to help. Please call us directly at 800-562-1465 where machine experts are available 24/7 for comprehensive troubleshooting.
@@annieames4402 did they help you? What was the problem and are you satisfied?
Very long video. Better to say how to use clearly without 100000 useless words...
Thanks for that totally necessary comment! 👍🏻🤡
Thought the exact same thing! Zero marketing skills
Agree - video told us nothing
@@a7nsewhat's there to know? You put in a capsule and push the button.It's not rocket science, Einstein...lol
@@josephcalabrese2220 unless of course you don’t know anything about Java machines, but you’ve just found a Nespresso machine by a dumpster and want to be able to test it to see if it works without having to listen to 10,000 words.
Me too! Spend time trying a stupid machine!
Peace, mercy and blessings of God be upon you. My friend, Kofi is very cool
How is the temperature of the coffee with this machine?
Quality is very important to us, Pieter, so our machines brew the coffee to the specific parameters, and ideal temperature to brew a smooth cup, without heavy bitter or acidic taste, and avoid over-extracting the beans. If you're not pleased with your Nespresso coffee, please call directly, 800.562.1465, and a machine expert will assist you.
Hi I start the cleaning for my Nespresso
And I can’t stop the cleaning pl I need help
Hi Madeleine, please give us a call to speak with a machine expert. We are available 24/7 at 800-562-1465.
Why would the 13 oz pod only make 8.5 oz?
Hi Laura,
The Vertuo machine has a centrifusion extraction technology when activated, the capsule spins up to 4,000 rotations per minute, Thanks to a barcode on the rim of the capsule, the brewing parameters are adjusted by the machine and pours out the prescribe amount. Alternatively probe a reset on your Vertuo Nespresso machine.
Can you help me with the descaled process? Still orange-red blinking.
Hello. Thank you for reaching out. Please let us know where you are contacting us from, so we could further assist you.
@@nespresso?
We'd like to connect you with the right team to further assisst you. Let us know where you are contacting us from?
USA
Please give us a call directly, 1-800-562-1465, and a machine expert will be happy to assist you.
Sometimes my coffee is not so warm. Do you know a solution ?
Hello. Please let us know where you are contacting us from, so we could further assist you.
My coffee machine doesn't work, I've done everything the video says to do and my machine just doesn't make coffee. The button doesn't come and I've tried everything that the video says to do. Someone please tell me what I am doing wrong?
Hello. Can you please identify your country, so we could further look into this?
@@nespresso England
Hi George, thanks for confirming. Could we please ask you to call our Technical Team on freephone 0800 442 442, selecting option 3, so they can troubleshoot the issue and find you a resolution. They're available on this number from 7am to 10pm, 7 days a week. Many thanks.
No Vertuo Plus available in ZA 😢
Regrettably not yet but please keep a look out as we are pulling in 2 other variants mid 2024
@@nespresso many thanks for responding, I have made use of this fine machine abroad and I am very impressed with how it functions and operates, I feel that it well worth the additional outlay even though the taste of the final product is indistinguishable from the other machines.
I ended up watching this with a headache . I'm not sure if it is the voice-speed or the fact of trying to make hard something that could be simpler delivered with a clearer , paused voice. Not sure 😕
I bought one and had no idea all the capsule sizes made different size coffees. I like milky coffees like lattes. I spent $150 on coffee and can’t drink half of them because it fills the whole cup with black coffee and I can’t fit any milk in it. All the yummy sounding ones like vanilla custard pie is just black coffee and you can’t make it a latte. It’s the whole reason I bought a coffee machine so I wasn’t spending $12 a day on vanilla lattes at the cafe. I feel like I’ve wasted my money and I’m so angry that your website doesn’t explain any of this information.
🤫
I dont understand, it says it makes a small espresso, and a latte is just a small expresso with hot milk. Are you saying you just bought the wrong capsules?
.... and another thing! Why do promo-videos insist on implanting a distracting background noise that conflicts with the presenters voice? This Nespresso example is especially annoying!
Haven't you noticed that it's the same in cafés? So annoying.
My machine is not working anymore,somebody please help. It just 2 months.
We are disappointed to hear that your machine isn't working properly. Please call us at 800.562.1465, and one of our machine experts would be happy to assist you.
Nespresso call their technology 'Centrifusion' and even trademarked this silly made-up word. It is derived from the words Centrifugal Force and Infusion. You can achieve exactly the same - or better - by adding hot water to ground coffee in a jug or french press, then 'infusing' the brew with a hand-held electric whisk that creates a vortex. Whisk for just 10 seconds and you will experience the 'best coffee ever'. Now return the mesh plunger to the french press and pour to serve! This neat trick means you can use your favourite Certified Organic ground beans or ready-ground coffee and save a small fortune compared to those expensive aluminium disposable pods! Simple.
Or you know you could put it in a centrifuge machine.
@@dademack3544 A hand-held whisk is inexpensive and multi-purpose. A centrifuge machine is expensive and normally only used in a laboratory, not a domestic environment.
Hi I stop the cleaning
Capshule
Não entendo nada.
Brasileira português
Kkkk
Je voudrais avoirlesinstructions
Capschule
Capshewl? I thought I kept hearing her wrongly . But.
You must be an American
@@jend8765 no, she's pronouncing it incorrectly. It's the English language and you don't have to be American to know that!😊
Ha - Ha ! Nespresso ! ( Can you say 'Gimmick' ...) I'll stick with my KEURIG, thanks, ....simple to use, reliable, a light year ahead !
That 45° camera angle is so amateurish.
Ridiculous, cant hear a thing, only MUSIC
These are a ridiculously expensive way to make a decent coffee at home
yep do not waist your money
This is not "new technology" ... they keep re-releasing the Vertuo because sales keep falling. The special coffee pods are bar-coded so you cannot use less expensive compatible pods. And Nespresso use a well known tactic called 'distraction marketing' - meaning they bring out new 'flavours' to encourage more sales. But wait, I just want to taste 100% coffee, and not other synthetic flavours, that is madness!
The aluminium pods are lined with a film of plastic - not good folks! When hot water and acidic coffee grinds spin around against the plastic coating, your freshly brewed drink now contains chemicals that were 'extracted' from the plastic liner..... ,mmmm, tasty! As they say, move on everyone, nothing to see here.
...and she also says that they're protecting the environment... I'm sure they're doing it... with tons and tons of garbage being generated by their pods!
All k cups are plastic
@@Test-xx5xc WRONG! Firstly, K cups are not Nespresso compatible (different technology). Secondly, COMPOSTABLE K cups are available if you conduct a little research. Simples.
Hilarious. I like nespresso but let’s not be fooled.
Nestle changed to the Vertuo because they screwed up on the parent for the original capsules, allowing anyone to copy them.
Secondly, the demand for larger size capsules is bollocks. Yes the Americans and even less sophisticated South Africans do think big is better. However - the more civilised Europeans (nestle is based in Europe) prefer smaller coffees. Not a huge mug of muck. I hate marketing bullshit.
Ps: the original nestle machine was made to make warm baby milk. Except no regulator would certificate it. Hence - a coffee maker.
Oh and ignore that crap about being environmentally friendly and caring if coffee workers. What a joke.
I don't believe you have the first clue about what us "less sophisticated" South Africans do or do not drink. I apologize for this fellow YT guys, he doesn't know what he's saying.
This laddy is terrible direction, sorry i never buy this kind of machine.
She was great and super informative. You need help spelling.