Writing emails in customer support: 6 tips you can use (ACTIONABLE) | Freshworks Academy

[@FreshdeskAcademy]

What are some of the things you do to make your support emails better?

[@elainee313]

Good tips! As a native english speaker, I recommend to avoid saying "I'm sorry you feel that way" - this connotates that the problem is the customer's feelings. A better option is "I understand how frustrating this situation is"

[@the5starx]

1 - call by customer by name
2- thank customer
3- answer questions of customer
4-address underlying emotion
5-try solution before

[@ascrein5247]

Thank you. I am starting out in the email support industry. Thanks for the tips.

[@FreshdeskAcademy]

Glad to hear that and all the best :)

[@raviadagatla7103]

Thank you Mam for such a Wonderful Video. It was really Helpful.

[@reneapersaud2000]

I love how she's short and straight foward

[@Rockpile79]

She's six feet tall.

[@Chikajohnking1]

Thank you very much 🥰

[@praveentiwari2951]

Very good explanation.

[@achhhhhhh]

Thank you

[@vahidaRehman1]

Thankyou so much for sharing this informative video with us 👍🏼💐

[@bertalopez5140]

Please make a video identifying the issue, concern and the resolution to the customer email.

[@apkmonk1694]

thanks, very helpful for me. . .

[@chattymango6324]

Thank you, that is very helpful!

[@FreshdeskAcademy]

Glad to hear that! :)

[@abdullahansari118]

Gracias

[@NapatidaPor]

Thanks!

[@tirupatireddy7875]

Please make a video on online payment failure issue and solution for customers

[@erjatindersinghbatth2047]

Very helpful 👍

[@asishkrsingh1371]

Dear Mam , I am working in voice process need tips to increase my floor production , my calls gets dragged unnecessarily please give some suggestion.

[@Rdavid7121]

there is noting in our own

[@Gabriel_Esp11]

Thank you very much... this has helped me a lot

[@PawanGuptaPatna]

thanks

[@sultanhussain5490]

is it correct if i write to an office: I want to thank your honorable office for considering about my application.

[@leonardbelen]

The word 'honorable' might be improper if you are not actually addressing some government office or the likes of it. Otherwise, try 'good' instead or something similar.

[@sultanhussain5490]

@@leonardbelen thank you very much

[@Pchander]

When I address my Customer by saying
Hello Mr Sathish, or Hi Mr Sathish - is this formal way or informal..

[@asishkrsingh1371]

Formal

[@deadcell1]

It really depends on the brand of the company. If you're doing customer service for a boutique wedding attire company you want to be as formal a possible. If your doing custom service for like a video game as secondary company you might want to have a casual undertone. You want to match the brand.

[@abishaabi8078]

What we do for getting job in frehswork.is they are hiring experience only..?

[@abhisheknegi9342]

Can anyone please tell me how to write an email through Amazon as an customer service to cutomer to ask for their refund for the product of 50 dollars which is faulty. Please help if anyone could help???

[@deadcell1]

Did you resolve the issue to the problem?

[@tirupatireddy7875]

Make video oder inquiry issues

[@prakashnelajeri]

❤

[@rupeshcyril6773]

Please tell the email format rather then talking unecrssary things

[@belongarmygamer5249]

My email recover please help me

[@Contactbps]

Thanks Riya