Ticket Assignment with Team Management for Efficient Customer Support | Step-by-Step Guide | English

#ticketassignment #customersupport #teammanagement #ERPsystem #taskdistribution #serviceautomation #efficientworkload #supportteams
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Welcome back users, in today’s video we will learn how to streamline ticket assignment and task distribution with effective team management! In this video, we cover everything from creating a team, assigning a ticket, and automating sub-ticket creation to enhance collaboration and accountability. By the end of this video, you will know how to optimise workload distribution and boost productivity for customer support teams.
Key Features:
Team Creation: Learn how to create teams within ERP system via the HR master options for organised ticket assignment.
Workload Management: Display team group names, descriptions, and employee count to balance the workload among team members.
Limited Team Size: Add up to five employees per team for focused collaboration and efficient ticket handling.
Automated Sub-Tickets: Each Primary ticket generates sub-tickets for team members, ensuring immediate response and task distribution.
Ticket Categorisation: Select relevant tags and problems to accurately categorise and assign tickets, improving issue resolution.
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#customerservice #teamcollaboration #subticketing #productivityboost #workloadmanagement #ticketcategorization #techsupport #supportautomation #taskmanagement #workflowoptimization #AntMyERP