Hello, Could you please get in touch with our customer service at service@schuberth.com, they will be able to solve the issue. Kind regards, The SCHUBERTH Team
I have an SC2 that I am trying to update before my first use, but this updater application isn't working. How can it still be such a complicated process in 2024? This video is the latest produced by Schuberth, and isn't any more useful or accurate than the device manual. As a techy person, it's frustrating (and embarrassing) that I can't accomplish a simple firmware update.
Seriously. I've been working on this for hours and hours. It's brand new, all new hardware, new phone app, new device manager software directly from your website. I have uninstalled and reinstalled that twice. - Even if I decide to ignore the update, each time I open the phone app it says I need to update the firmware to "experience a better product".
Hello It's good to hear that this video was helpful for you. If you want to know how you can pair your communication system to your motorcycle, watch this video: ua-cam.com/video/t1ZJ-YeejAY/v-deo.htmlsi=KlmrcZqgQ35L2yrC Regards The SCHUBERTH Team
And what should I do if I have a Shuberth SRC Cardo for C3Pro? I'm thinking about buying C5, but since you ignore old customers, it seems that I need to change the brand
Hello SCHUBERTH, please update fw for the following scenario: 2 Rider talking each other via MESH and if one of them receives a phone call the mesh is interrupted without any sign/beep/voice/information and the one who not received the phone call keeps telling telling telling the stories without knowing the other end is on a call and out of MESH conversation... So annoying ! Thank you
Sc2 update always crashes at 35% EDIT: switch to my laptop and there the Scubert program recognizted my SC2 as what I had named it (Tommy C5 (SC2)). It worked on the laptop
I have recently purchased an SC1 Advanced, the box says SC1 Advanced, the label on the unit says SC1 Advanced but in the config app it says SC1S and there's no FM radio. The seller said Sena had disabled the FM Radio because there's been complaints about it. I suspect I'm being lied to. Please can you advise.
As with other posters, I can't get my SC1S recognized in your device manager, disable everything nothing. Uninstalled/reinstalled still nothing. I just bought the unit from Revzella too, had to replace my 3-year-old SC1S, the + button failed, out of warranty :(...disposable world in which we live i guess
looking for some help .i installed my sc2 to my c5 helmet , everything works fine apart from the voice activation it did work but not every time i firstb installed it ,reset to factory and reset firmware i now cant get anything from hey sena .any ideas thanks
Please give us the possibility of selecting a real British English voice. The blurry American voice can be difficult to understand. I have to use the German or Spanish voice but I would prefer to use proper English.
Hello thanks for your presentation In the document it means that for memorization of thé flash frequency you need device manager ou Apple app. In the 2 versions i dont see where i can sélect and memorize fm frequencies for sc1 advanced. Could you help me please?
Thanks Jesse and all the Schuberth family, Im with my C1 over a few years now, and loving it.
Thank you! Followed step by step and it was exactly as you have described in the tutorial.
what can be done if the firmware will not update? sc2 keep getting stuck between 34% and 54% when trying to update
Hello and thank you for your comment!
Could you plese get in touch with our service centre at service@schuberth.com.
Regards
The SCHUBERTH Team
Worked perfectly. Thanks!
I am looking for help for a failed SC2 update from v1.0.1 to v1.1: [7][50]
Hello,
Could you please get in touch with our customer service at service@schuberth.com, they will be able to solve the issue.
Kind regards,
The SCHUBERTH Team
@@SchuberthTV did, still waiting ... ;)
Contacted Schuberth support again and what did they do? Send me a link to this video on YT! OMG!
I have an SC2 that I am trying to update before my first use, but this updater application isn't working. How can it still be such a complicated process in 2024? This video is the latest produced by Schuberth, and isn't any more useful or accurate than the device manual. As a techy person, it's frustrating (and embarrassing) that I can't accomplish a simple firmware update.
Seriously. I've been working on this for hours and hours. It's brand new, all new hardware, new phone app, new device manager software directly from your website. I have uninstalled and reinstalled that twice. - Even if I decide to ignore the update, each time I open the phone app it says I need to update the firmware to "experience a better product".
This actually helped a lot
I learned some things with your video - thanks … wish I can learn how to pair my new F900 BMW to this helmet…
Hello
It's good to hear that this video was helpful for you.
If you want to know how you can pair your communication system to your motorcycle, watch this video: ua-cam.com/video/t1ZJ-YeejAY/v-deo.htmlsi=KlmrcZqgQ35L2yrC
Regards
The SCHUBERTH Team
Do i have to turn on voice commands “Hey Sena"? Βecause I just can’t get this to work on my sc2 c5 helmet
And what should I do if I have a Shuberth SRC Cardo for C3Pro? I'm thinking about buying C5, but since you ignore old customers, it seems that I need to change the brand
Hello SCHUBERTH, please update fw for the following scenario: 2 Rider talking each other via MESH and if one of them receives a phone call the mesh is interrupted without any sign/beep/voice/information and the one who not received the phone call keeps telling telling telling the stories without knowing the other end is on a call and out of MESH conversation... So annoying ! Thank you
Sc2 update always crashes at 35% EDIT: switch to my laptop and there the Scubert program recognizted my SC2 as what I had named it (Tommy C5 (SC2)). It worked on the laptop
I have recently purchased an SC1 Advanced, the box says SC1 Advanced, the label on the unit says SC1 Advanced but in the config app it says SC1S and there's no FM radio. The seller said Sena had disabled the FM Radio because there's been complaints about it. I suspect I'm being lied to. Please can you advise.
excelente muchas gracias
As with other posters, I can't get my SC1S recognized in your device manager, disable everything nothing. Uninstalled/reinstalled still nothing. I just bought the unit from Revzella too, had to replace my 3-year-old SC1S, the + button failed, out of warranty :(...disposable world in which we live i guess
The Sena SC1S disconnecting as soon we put the USB cable in. So the unit will not be found....
- Trying to update the Firmware....
Hello and thank you for your comment.
Could you please get in touch with our service centre at service@schuberth.com.
Regards
The SCHUBERTH Team
looking for some help .i installed my sc2 to my c5 helmet , everything works fine apart from the voice activation it did work but not every time i firstb installed it ,reset to factory and reset firmware i now cant get anything from hey sena .any ideas thanks
Hello Keith,
Could you please get in touch with our service center at service@schuberth.com or +49 391 8106 0.
Kind regards
The SCHUBERTH Team
I did all the procedure you said including stop the firewall but que app does not find the device
Me too. The remote is also unresponsive. An absolute waste of £350.
@@takeitlikeawoman Try with a different cable. It worked for me.
@@Carlosio1001 thanks, but I tried that. Eventually got it working but it took ages and the instructions were junk. Ah well ...
This tutorial is OLD and the web site has CHANGED!!! Cannot find the software for SC2
Hello,
Here is the website to the device manager: oem.sena.com/schuberth/
Regards
The SCHUBERTH Team
Please give us the possibility of selecting a real British English voice. The blurry American voice can be difficult to understand. I have to use the German or Spanish voice but I would prefer to use proper English.
I'm using C5
Why not allow updates using HP Apps?
Hello thanks for your presentation
In the document it means that for memorization of thé flash frequency you need device manager ou Apple app. In the 2 versions i dont see where i can sélect and memorize fm frequencies for sc1 advanced. Could you help me please?
Why is mine coming up “cannot connect to server”
오디오도 한국어로 업데이트하면 좋을 것 같습니다. E1의 SCU1A는 한국어를 지원하지만 SC1A는 여전히 지원하지 않습니다. 세나는 한국 기업이지만 한국 사용자에게 편의를 제공하지 않습니다.
i have problem to sync mi phone at SC2 in myschuberth C5
Hello Mr Tobal
Could you please describe us your issue?
Kind regards
The SCHUBERTH Team
@@SchuberthTV I was able to solve it with another video of you, the manual is a bit confusing. Thanks for your concern
Which video?@@LucasTobal Thanks
@@LucasTobal agree, the manual is not useful
;)
:) Ok, ty.
SC1 advanced on a Macbook Pro...big problems for the app to identify the device. Once identified never get more than 70%. Really disgusting Schuberth
Hello and thank you for your comment
Please get in touch with our serivce team at service@schuberth.com.
Regards
The SCHUBETH Team
please help !
Hallo, können Sie im nächsten Update Polnisch erwarten?