How to request a refund for a PS5 game?

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  • Опубліковано 18 жов 2024

КОМЕНТАРІ • 190

  • @MajorK99
    @MajorK99 8 місяців тому +97

    The refund system is so stupid like how are you gonna know if the game sucks if you only download it and never start it

  • @dgoldwire
    @dgoldwire Рік тому +218

    In my opinion their should at the very least be a 5 hour playtime on the game for you to atleast know you want to refund it.i think the fact you cant refund something the instant you open it is ridiculous 😓

    • @whatoplay
      @whatoplay  Рік тому +19

      💯 We do believe there should, at least, be a demo.

    • @SkiCashEmOut
      @SkiCashEmOut 11 місяців тому +8

      Yeah that’s another reason why Xbox or pc is better

    • @kelpdelt1070
      @kelpdelt1070 10 місяців тому +2

      @@SkiCashEmOut😂

    • @KrazyKlipzs
      @KrazyKlipzs 9 місяців тому +1

      @@SkiCashEmOutfunny joke 😂

    • @Halo_lime
      @Halo_lime 9 місяців тому +1

      Well fuck

  • @Musashi337
    @Musashi337 Рік тому +48

    Bro nah, I just said to myself "I gotta talk to a real person?" and I just decided to keep it.

  • @StepBroClap
    @StepBroClap Рік тому +143

    I worked in ps call center
    Here a refund hack
    Buy the game in your primary account try it out in your secondary account
    No need to worry about refund being denied as your main account don’t have any log 😂

    • @abhishekmathew5721
      @abhishekmathew5721 Рік тому +2

      Can i get your discord?

    • @stark6062
      @stark6062 Рік тому +11

      Bruh it says "if you started to download"

    • @SeniorFoxy.
      @SeniorFoxy. 11 місяців тому

      @@stark6062basically it’s your second account that played so not your account

    • @kasiadinero1695
      @kasiadinero1695 11 місяців тому

      @@stark6062what if the game has streaming option?

    • @wildwoodgamerbro7317
      @wildwoodgamerbro7317 9 місяців тому +3

      Does it actually work tho

  • @lucifermorningstar8112
    @lucifermorningstar8112 Рік тому +52

    Playstation makes it srupidly annoying to get a refund its so dumb

    • @baeebgrl
      @baeebgrl 11 місяців тому +20

      the rules are literally ao stupid, when you buy a game it starts to download immediately.. how tf would i know I want a refund if i haven’t even played the game yet.. what psychopath buys a game and lets it sit in their library for a week

    • @lucifermorningstar8112
      @lucifermorningstar8112 11 місяців тому +2

      @teenagespirit dude I know like this is gonna sound like a fan boy but I'll try not to on xbox I can play the game for a day or so and still get refund it tells you under 3 hours played but I've refunded games I played longer than that. Going from a system like that to ps5 makes it seem like a predatory system and I can refund xbox games on the xbox itself or on the site or app I don't need to contact an employee for 3 or 4 hours to even try to get a refund

    • @key2shawn154
      @key2shawn154 9 місяців тому

      @@baeebgrlwait so you have to had play the game to get a refund or you can’t refund it if you played it

    • @pickleplayz11E
      @pickleplayz11E 9 місяців тому

      @@key2shawn154 you can’t refund if you already downloaded the game

    • @key2shawn154
      @key2shawn154 9 місяців тому

      @@pickleplayz11E dang

  • @Amine_XL
    @Amine_XL Рік тому +24

    "This was edited by capcut on the phone we hope you like it"

    • @whatoplay
      @whatoplay  Рік тому +2

      That was my bad. I forgot to tell them to delete the auto "credit" clip. Oops 😅 - Clari

  • @Mikewho-zf5or
    @Mikewho-zf5or Рік тому +4

    Bro this edit so fire that you got yo self a new sub

  • @50sClassic4k
    @50sClassic4k Рік тому +25

    Thanks i accidentally purchased a add on thinking it was a game

    • @whatoplay
      @whatoplay  Рік тому

      Glad we could help. 😊

    • @kenichi_uzamakimod8120
      @kenichi_uzamakimod8120 11 місяців тому +2

      Did u get ur money back straight away or u had to wait a couple of days cuz I made the same mistake I wanted to get spiderman 2 but I had adds on which then I accidentally bought hogwarts

    • @50sClassic4k
      @50sClassic4k 11 місяців тому +1

      @@kenichi_uzamakimod8120 i got my money back straight away i had a good customers service employee to help me get my money back no receipt its easy no proof to get the money back they know its you if you tell them you phone number or email i think their customer service is great. You’ll get your money back on your playstation account

  • @DIZZYBXNKZZZ
    @DIZZYBXNKZZZ 9 місяців тому +22

    Bro I played like 10 minutes of my game I bought and I hate it

    • @jstargameyt4865
      @jstargameyt4865 9 місяців тому

      Same thing happened to me and I didn’t getting my refund back like what

    • @spidermonkey2903
      @spidermonkey2903 9 місяців тому

      Yup ,in the same boat too currently. Dead Island 2 for me :,(

    • @treshawnsummers8762
      @treshawnsummers8762 9 місяців тому

      It’s was World War z aftermath for me 🤣🤣🤣🤣🤣

    • @zeewaawoowaa2449
      @zeewaawoowaa2449 8 місяців тому +2

      Ark Survival Ascended..

    • @spidermonkey2903
      @spidermonkey2903 8 місяців тому

      @@zeewaawoowaa2449 oh my god same

  • @townsiewounsie
    @townsiewounsie 10 місяців тому +4

    accidentally bought the wrong GTA game, wanted the story plus online cuz the ps4 version was on sale for 19.99 sum and i bought the ps5 online only version 😂 i dont even care ill just accept it

  • @xavierking10947
    @xavierking10947 10 місяців тому +2

    This is upsetting I got so excited and bought the game but it requires the psvr2 headset

    • @jheanlopez4438
      @jheanlopez4438 10 місяців тому

      It was fnaf help wanted 2 wasn't it?

    • @CDog101Gaming
      @CDog101Gaming 9 місяців тому

      @@jheanlopez4438 That what just happened to me

  • @MylesTech
    @MylesTech 10 місяців тому +2

    can’t always says nobody to chat

  • @velazquezeduardo
    @velazquezeduardo Рік тому +8

    I about to recount 2k24

    • @MrTiMHere
      @MrTiMHere 9 місяців тому

      Same ts boot I should’ve bought mk1

  • @johnpinoy23
    @johnpinoy23 7 місяців тому

    Doesn’t matter if your refund after buying game it just automatically downloads

  • @Platinum199
    @Platinum199 Рік тому +3

    Accidentally bought a game I own already physically on the PS store praying I can get this $60 back

    • @whatoplay
      @whatoplay  Рік тому +1

      So as long as you haven't downloaded or stream it yet, you should.

    • @Platinum199
      @Platinum199 Рік тому

      @@whatoplay it was already downloaded and played prior to the accidental purchase of the digital version, since I had the disc for a few months. Called Sony and luckily they understood my refund has been approved

    • @whatoplay
      @whatoplay  Рік тому +1

      Thank goodness they reconsidered. Happy for ya mah dude. Some others weren't as lucky. 🥲

  • @not_sleepyyt
    @not_sleepyyt 2 місяці тому

    What if you’ve only played the tutorial with bots? Then can you refund?

  • @Yam1Akuma
    @Yam1Akuma 8 місяців тому +1

    What if a add on and you didn't open the game to see if the add on is there. I got something for fall guys by mistake

  • @MrTiMHere
    @MrTiMHere 9 місяців тому

    So you can’t refund a game you’ve downloaded?

  • @larrytate1657
    @larrytate1657 8 місяців тому

    I want to return the new cod mw3. Because they got rid of split screen free for all which was our fav mode.

  • @n1trovoglebond925
    @n1trovoglebond925 8 місяців тому

    So even if u started it up for 20 mins u still cant even ask for a refund? Bruh

  • @eazyeddy6356
    @eazyeddy6356 10 місяців тому

    Well i was excited until the end smh, do not get mw3 game is ass unless u want to be disappointed and stressed out

  • @fixu8204
    @fixu8204 8 місяців тому

    So if I played the game and it’s trash I can refound it huh

  • @bmore2cali
    @bmore2cali 8 місяців тому

    I downloaded the game and still got a full refund

    • @r2trooper794
      @r2trooper794 8 місяців тому +2

      How did you do it ? I need to know

  • @Misteralb326
    @Misteralb326 8 місяців тому

    I bought elden ring deluxe edition accidentally and standard edition they cost me about 140 €. I followed everything u said here and how much do I have to wait for the refound?

  • @firesale2870
    @firesale2870 7 місяців тому

    This bot is asking me how long when I bought it then it’s gonna say it cant understand, this refund thing is so ass bruh😭😭

  • @Official_AYM
    @Official_AYM 4 місяці тому

    So if you started the download but it didn’t finish it you can’t get your refund back?

  • @Vidsofgaming
    @Vidsofgaming 7 місяців тому

    Bro if you get a game and not like it I can't refund?

  • @VEGITO_SOLOS229
    @VEGITO_SOLOS229 7 місяців тому +1

    If I refund the game.Do I get my money back?

  • @Bonelessicecream-g7p
    @Bonelessicecream-g7p 7 місяців тому

    Do you get your money back?

  • @atliesto5360
    @atliesto5360 Рік тому +1

    how do i cancel refund request?

  • @danejames-bm7rj
    @danejames-bm7rj 9 місяців тому

    What if I demoed the game for two hours and then I bought it? Would the demoing count as gameplay time?

  • @Pumpkinboi847
    @Pumpkinboi847 9 місяців тому +1

    Bro I streamed the game I want to refund bc I didn’t enjoy it and now I can’t refund it great

  • @justinholtman
    @justinholtman 10 місяців тому

    So I have a game haven’t played but it downloaded itself. I’m screwed then since it’s been downloaded??

  • @TheBrothermanOfMens
    @TheBrothermanOfMens Рік тому +1

    can I refund/cancel pre order a game after playing the beta of the game? before the full release of the game

  • @gaming45690
    @gaming45690 Рік тому +1

    im pretty sure i bought the standard edition of nba 2k23 last year and was charged 99.99 for Michael Jordan edition when i look at store it ask me to buy it do u think they would refund 25 euro back since i dont have that edition

    • @whatoplay
      @whatoplay  Рік тому +1

      I think they wouldn't if you have already opened the game. 😥

  • @g1_beast940
    @g1_beast940 10 місяців тому

    No i just bhought gta 5 online yesterday and they say its coming for free on ps5 plus for christmas 😭😭😭 why always me

  • @averagejoe2034
    @averagejoe2034 Рік тому +4

    Wow who knew thankyou

    • @harlempunk4481
      @harlempunk4481 Рік тому +1

      Its actually very common. It amazes me how many people didnt know this.

  • @CrazedKen
    @CrazedKen 8 місяців тому

    Bruh these agents aren’t working, talked to bot, tryed yo give me an agent and whoops they are working 8am-7pm im at 8 40 HOW THE HELL ARENT THEY HERE

    • @rockitmusic2cool
      @rockitmusic2cool 8 місяців тому

      Yeah, I have the same problem like I’m trying to refund Among Us because they want me to pay the worst thing in PlayStation history, PlayStation plus

  • @leclerchannaburg6129
    @leclerchannaburg6129 2 місяці тому

    #gta5 if you don't start making the game better or coming out with gta 6

  • @Officialzolaplayz
    @Officialzolaplayz 11 місяців тому

    I broght the new cod for 70$ on my moms credit card and idk how to refund it

  • @malikdagamer8787
    @malikdagamer8787 4 дні тому

    Sonys refund policy is such bullshit

  • @alphabloodhound6008
    @alphabloodhound6008 11 місяців тому

    I had a ps4 account then transfer it to the ps5 account,any problem to help?

  • @BlackCat012
    @BlackCat012 3 місяці тому

    I buyed the Jurassic park aftermath and i didn't like the game and i can't refund it because i player it for half an hour? Thats stupid asf

  • @ewhale.
    @ewhale. Рік тому

    def refunding msm2, that new trailer was not it ._.

  • @Ray-vr4uf
    @Ray-vr4uf Рік тому +1

    Once you refund does it go to ur ps wallet or account?

    • @mazhar8375
      @mazhar8375 Рік тому

      Good guess that’s what I’m wondering

    • @whatoplay
      @whatoplay  Рік тому

      It'll be sent back to your original mode of payment. So if you paid via card or PS wallet, it will credited back to which one you used.

    • @Longsouls
      @Longsouls Рік тому

      @@whatoplaywhen will it return?

  • @swaggodj3491
    @swaggodj3491 10 місяців тому

    What do I do when it asks for my online id?

  • @tomcruiseisnicetohisfans
    @tomcruiseisnicetohisfans 26 днів тому

    What does streamed means

  • @AL-Maawi
    @AL-Maawi Рік тому

    I just bought a game and want refund.. it doesn't have Arabic subtitles it's Assassin's Creed mirage. I played it. Will I be able to get a refund

    • @whatoplay
      @whatoplay  Рік тому +1

      Oh no. Sadly, once you've downloaded and played it (even for a lil bit) you can no longer avail of a refund. 😰

    • @AL-Maawi
      @AL-Maawi Рік тому

      @@whatoplay that's sucks uhh.. well, I appreciate that you replied to my comment.. I don't think it's worth buying it in an Arabic account.. I have Arab voice witches good but not subtitles and map..

  • @stackzfrostgaming456
    @stackzfrostgaming456 11 місяців тому

    Ok

  • @icynot9850
    @icynot9850 6 місяців тому

    If install a beta of the game i pre order am i cooked?

  • @thatonesleepykidyk
    @thatonesleepykidyk Рік тому

    I bought an add on for warzone and didn’t like it I want to refund it but I played the game with it so will it affect it?

    • @LXLC23
      @LXLC23 Рік тому

      Can’t refund addons

    • @whatoplay
      @whatoplay  Рік тому

      Yep. Sadly once you've played it, you can't ask for a refund anymore.

  • @F1_NiceEdits
    @F1_NiceEdits 9 місяців тому

    i really didnt like the game so i undownloaded it and tried to get a refund but it was too late because i didnt know of this before now i cant refund it because it was bought 14+ days ago

  • @binuuu6751
    @binuuu6751 Рік тому +14

    Lmao disappointed in Sony... greedy moefoes

    • @whatoplay
      @whatoplay  Рік тому +2

      Unfortunate that the length of doing this is quite tedious too. 😩

  • @Maxinatorius
    @Maxinatorius Місяць тому

    *I Just cant get a bot/agent its never avaible for me no Matter the time tf*

  • @TND12
    @TND12 9 місяців тому

    Bruhhh i cant refund if i played it

  • @unofficial_isxxc
    @unofficial_isxxc 8 місяців тому

    I bought gta 5 online on the ps mobile app but..
    for ps5 …
    I have a ps4😐

  • @Idneiebwisgs
    @Idneiebwisgs Рік тому

    What if we downloaded the beta? Cause I bought mw3 n it automatically downloaded 😒I want to refund it the game hasn’t released yet

    • @Kazeminera
      @Kazeminera Рік тому

      Don’t worry bro Beta is not involved in this, I am waiting for a refund for that game.

  • @ray4x564
    @ray4x564 3 місяці тому

    Iam sueing they charged my card for a game I already bought

  • @KeionSummers
    @KeionSummers Рік тому +2

    What if I buy vc

    • @Almighty_S
      @Almighty_S Рік тому

      U did it?

    • @DonFamilia62
      @DonFamilia62 Рік тому +1

      i was thinking of refunding 2k24 too but Sony is also greedy

    • @MaturishGambino
      @MaturishGambino 10 місяців тому

      @@DonFamilia62Nah ppl who buy 2K highkey deserve that, it’s the same game yearly

  • @Con_struct
    @Con_struct 3 місяці тому

    That’s what I’m saying I just spent all of my money on the most stupid game

  • @CyborgNinja206
    @CyborgNinja206 Рік тому +1

    Ok but i played s game and i didnt like it so how do i refund it if im not supposed to download it

    • @whatoplay
      @whatoplay  Рік тому +1

      Hmm. If you've already played it, then you might not be legible for a refund. Although, you can try appealing.

    • @CyborgNinja206
      @CyborgNinja206 Рік тому +1

      @@whatoplay ok thanks

    • @214femdy5
      @214femdy5 Рік тому

      PlayStation is mid

    • @214femdy5
      @214femdy5 Рік тому +2

      You can refund Xbox even if you played it gives you a 2 hour cap

    • @katebishop158
      @katebishop158 Рік тому

      @@whatoplayWhat is that meant to mean? Just making sure cuz I have the same problem

  • @vaughn1376378
    @vaughn1376378 9 місяців тому

    I bought game on accident that was already installed because I had the disk.

    • @n8than26
      @n8than26 9 місяців тому

      can u refund it? because i downloaded a game from psn catalogue but i accidentally bought the game.. so technically i already download and play the game..

    • @vaughn1376378
      @vaughn1376378 8 місяців тому

      I just took the disk back, since it was after the holidays no one answered

  • @typicalscape108
    @typicalscape108 3 місяці тому

    I just lost 40 dollars

  • @SsageOne
    @SsageOne 8 місяців тому

    No fucking surprise that you can’t refund when you open the game. Wanted to refund Sifu, guess I’ll have to keep the shitty game.

  • @marquishouff3549
    @marquishouff3549 Рік тому

    What if it was a preorder??

  • @Zero_Twice_00
    @Zero_Twice_00 9 місяців тому

    Not being able to refund because you downloaded it has to be *THE* gayest thing under the sun. Can’t wait to get a PC

    • @DoubleBeezy
      @DoubleBeezy 8 місяців тому

      What if it was downloading only?

  • @Damnbrandonn
    @Damnbrandonn 9 місяців тому

    Dont buy 2k24 guys its a horrible game

    • @DoubleBeezy
      @DoubleBeezy 8 місяців тому

      I just bought it and now worried because ppl say u can’t refund if the game was downloading. It’s was downloading for only 5 minutes though

  • @christiancruz2440
    @christiancruz2440 6 місяців тому

    Shit its been more than a month since i did the purchase

  • @RoanShip
    @RoanShip Рік тому +2

    Shit I downloaded the game

    • @whatoplay
      @whatoplay  Рік тому +1

      Oh no. 😱

    • @RoanShip
      @RoanShip Рік тому +1

      @@whatoplay is refund still possible?

    • @vetroverse
      @vetroverse Рік тому +1

      ​@@RoanShipnope

    • @RoanShip
      @RoanShip Рік тому +3

      @@vetroverse well at least I learnt the lesson to never get hyped too much for a videogame

    • @vetroverse
      @vetroverse Рік тому +1

      @@RoanShip yeah

  • @JaysAestheticVlogs
    @JaysAestheticVlogs 11 місяців тому

    Mortal kobat 1 garbage can’t refund that bih crazzzzy it’s all about that money Ig

    • @SkiCashEmOut
      @SkiCashEmOut 11 місяців тому

      Yeah that’s 1 reason why I had to switch to Xbox, Sony getting money hungry

  • @mrtoast3333
    @mrtoast3333 Рік тому

    So i tried to do this, and it permanently logged me out of my account.. do not recommend..

    • @whatoplay
      @whatoplay  Рік тому +2

      Really? What happened?

    • @mrtoast3333
      @mrtoast3333 6 місяців тому

      ​@whatoplay it was mainly my fault in reality. I tried refunding, and it logged me out of my account for idk what. Then i tried to log back in, but i had 2 factor authentication on. I had pictures on my phone of the codes but i had recently switched to samsung and i didnt import any photos or anything so... yeah

  • @forgottenfudge1238
    @forgottenfudge1238 Рік тому

    I pre ordered eafc24 and it came out today and my ea account has an email that’s been terminated and I can’t verify the account to do any changes and doesn’t give me any options to do so, I’ve sat in a queue for hours saying wait time is half an hour and nothing. I have opened the game and downloaded it but literally can’t even leave the menu because my ea account isn’t verified and it doesn’t let me switch the account. Just bullshit.

    • @andycontreras9472
      @andycontreras9472 Рік тому

      yo bro what did u end up doing?

    • @andycontreras9472
      @andycontreras9472 Рік тому

      i have the same problem and idk what to do

    • @wizx236
      @wizx236 Рік тому

      ​@@andycontreras9472can we refund it ?

    • @whatoplay
      @whatoplay  Рік тому

      Oh damn. Have you found a work-around to this issue?

  • @kariiisthe1840
    @kariiisthe1840 Рік тому +15

    Bout to refund 2k24 rn 🫡
    Update it did not work 🤦🏽‍♂️

    • @lwdSickH1T
      @lwdSickH1T Рік тому

      Man i feel the same way this shit ass badge bullshit and seasonpas nonsense

    • @wizzzyy9315
      @wizzzyy9315 Рік тому

      Wrd how you do it

    • @LXLC23
      @LXLC23 Рік тому

      That’s what I’m tryna do

    • @nolimitmari2097
      @nolimitmari2097 Рік тому

      Why it didn’t work