My dad lost a piece of his hearing aid on Space Mountain. It was a very small pice. He notified the Cast Members but assumed it was gone for good. A month later, a package from WDW comes in. My parents thought it was some mail ads, like "come and see us again" and the sort. They open it, and it happens to be the missing piece. Not only did the Cast Members find the piece, but they realized it was my dad's and got it sent back home. Disney is really good about lost items.
Sounds like Disney's lost and found services are better than TransLink's! (TransLink is the transit company running the buses, SeaBus and SkyTrain systems in Metro Vancouver, BC, Canada)
Wow that is so lucky it is amazing how the cast members don’t forget things like when you notified the cast members the actual listened and did not let it go in one ear and out the other. I just think it is so amazing that they actually try to find it when they my be cleaning space mountain. Just Disney cast are amazing and they care and are very dedicated ,bravo Disney cast members.
My stepdad got really sick with a serious medical issue at Walt Disney World. The cast members were so fantastic at calling the ambulance and handling the situation quickly, as well as making sure my family was okay and cared for. Since my younger sister was a bit traumatized by the whole thing, they gave her a stuffed animal and provided us all with water and kept reassuring us and asking if there was anything they could do. For the rest of the trip, I had to care for my siblings and take them to the parks while my mom was with my stepdad at the hospital. One night after returning to our room, the cast members left a table FULL of Disney merchandise for my siblings. It honestly made me tear up that they went that extra step just to ensure that my siblings still had a good vacation despite our stepdad being so sick in the hospital. They also provided my mom with taxi vouchers so she could get to and from the hospital. Seriously amazing cast members ❤️
@@timyoongi690 Talk about a bunch of wonderful people who do what they do because they love to make the magic for Guests! They truely are the best public face any organization could have.
I had a lupus and endometriosis flare up in animal kingdom and I literally couldn’t even walk. A security guard actually helped me to a spot to sit in the shade and he went out of his way to get me a wheelchair and ice cold water bottle. I was so dang grateful!
My daughter had a serious allergic reaction when we were eating in The Land in EPCOT, and I cannot express to you how extremely well Disney helped me handle the situation. Not only did they NOT draw attention to us, but continued to check on us constantly until I decided that we needed the help of their EMS crew. At the time I was overwhelmed with worry over my daughter that I didn't realize until my family told me later, the Disney cast members and security all formed a large circle around us so as not to allow other people near us and gave us privacy. Not only were they extremely helpful, but the assistance of the paramedics who arrived were amazing. I couldn't thank everyone enough, and still today, exactly one year later, I am still so appreciative. I intended to write Disney a thank you letter, but just haven't done it yet, as just thinking about it really is upsetting. I won't ever be able to eat in The Land again, but that's okay :) I just hope they all know how much they really helped us that day, and how grateful we are.
My mom is a vegetarian and we went to a restaurant in the Canada pavilion at epcot. Because there was nothing vegetarian on the menu she asked our server who got the chef to come out and ask what she would like. He made her something especially for her. The chef then came out and asked her how it was and she loved it. We've never experienced something like that before or since.
Disney is amazing at their allergy and special diet services. Just tell them when you book your reservations and they will mark it down for your whole trip.
I am literally crying from watching this video. Thank you so much for stating multiple times to be kind to the cast memebers. We really do want to make magic for everyone. Yelling or cursing at us when we didnt do anything wrong isn't going to help us the situation. We will literally shut down and just repeat facts to you. However, If you're respectful and pollite we will do everything we possibly can to help you. We work for this company because we want to make dreams come true. We're sorry something went wrong and would be happy to help. But please be kind!!!!
Also you get rewarded for being kind to the cast members. In my experience you always get a big smile and they do the best in their power to help you with whatever it is you need help with. When I first visited Disney World I was kind of in shock how amazing and helpful the cast members usually are. The cast members are one of the reasons I enjoy Disney parks so much.
All the cast members we interacted with last Sept. were great and often went above and beyond their required duties. Their smiles and attention to their work made our trip even better. Three cheers to all of you!
You guys/gals do an amazing job. I'm so glad I went back, I had not been since I was my daughter's age. But the CMs were a pillar of the experience. I apologize for all the jerks in the wort.
I love the cast members. They are always so sweet and helpful. I was at disney world recently (Animal Kingdom) doing the Wilderness Explorer badges. I was being a total fangirl about dinosaurs to the lady by the dino bones. She was super nice and talked with me about different dino species and gave me a big smile and said "you really earned this" when she put my badge in my book. I was so happy I almost cried.
I also want to say after I rode the Na'vi river Journey I realized I had lost my Figment hat. It's my favorite one cuz it has orange wings on it. I ran back and the cast members were SUUUPER nice and let me wait where the ride let out while they checked each boat that unloaded and searched the bottom of each boat with flashlights until they found it again. I was so grateful.
We were on a seven day vacation and the first day we got there my mom‘s kidneys gave out. Disney rushed her to the hospital that night they started dialysis that next day there’s hospitals called celebrations. it was really nice. Then the next day my daughter was going down the slide at our resort and dislocated her knee. So now we have two family members at their hospital. My daughter got released pretty much immediately they reset her knee and she was fine we get back to our room and there’s a huge basket sitting there for us full of treats and stuffed animals. Then when my mom got out of the Hospital we went to eat at the wave and they somehow knew that my mom had been in the hospital they had a bouquet of balloons and a big poster board sign with all the characters for her when we got there and the chef personally brought out a big plate of desserts for my mom it was so magical
Erica, they took both your mom and daughter to Florida Hospital at Celebration. This is one of the very best hospitals in Florida. My husband spent 10 days there right before Christmas two years ago. The Doctors and staff are incredible and I'm pretty sure that angels walk the halls. I can't say enough about this wonderful, magical place......well, it's Disney, of course!
First morning of my trip to All Star movies, 2017, I went to the lobby to receive the stroller i had rented. I was already running a little late for my breakfast at Akershus, so i was really tense. I got to guet services, and the stroller wasn't there. OMG. They had no idea where it was. The cast members could tell i was upset, and what happened next was nothing short of magical. They called the stroller company, determined there was a mix up with delivery ( it was delivered to the wrong resort). Once they found the stroller, and got it to me at my resort, i was like 10 minutes from my dining reservation at Epcot. The cast member got me a cab for free that took me right to the gate at Epcot. They also gave me 3 free fastpasses each for that day. Even though it was the stroller company's fault. That is what customer service should be like everywhere.
I got stuck on Pirates once for about 30 minutes and when they finally evacuated us they gave us a fast pass, a water bottle, and a cookie! The cast members were so wonderful in the situation and honestly it was pretty cool to see backstage when they were getting us off!
I got stuck on some ride in epcot when i was around 6, i don't remember getting anything though. It was the first ride i ever went on in Disney World and i was too scared to ride any more rides after that.
We got stuck on Pirates in WDW due to a power outage *just* after the entrance, but we were past the yellow line so we couldn't just get back off. We ended up stuck, a step from the entrance, for about 30 minutes, but when we finally got off they gave us all Mickey ponchos (it was storming, which caused the power surge) and unrestricted FastPasses to use anytime throughout our stay.
We had the same thing happen to us back in July of 2016. We were stuck in the fire room of pirates for almost 45-50 minutes until the fire department had to come and get us off! Instead of a cookie we got Mickey premium ice cream bars!
I was stuck in the pirates of carabiean rude for about 30 mins the part with the pirates dirty foot and he was singing. We were above him. Then finally the ride started back up again but we didn’t get anything for that wait. 😢
a long time ago in the early 70's i went to Disney with a large group of family. i was almost 5 yrs old and it was magic. when we stopped to watch a street performance everyone thought someone else had me and i found myself alone in Disney ( i cannot even imagine my parents when this was noticed ) but i wasnt scared at all and i started walking toward the castle. within minutes i was approached by a unifirmed employee who asked if my parents were lost. she then took me to a lost and found building where they had a special playroom with Disney toys and puzzles and slides and snacks AND characters. yes i had several costumed characters all to myself playing and doing puzzles. i think my mom said an announcement was broadcasted in the park and they came to claim me. the playroom had windows so i could say if they were indeed my family but i was having such a good time i did not want to leave right awaym i made the group of 15 extremely relieved family members wait while i finished my puzzle with snow white .. Needless to say i was well watched after that and i do remember getting a stuffed animak and ice cream. i also told this story when i was asked at school what i did that summer lol my teacher actually enbarrassed my mom and asked if it was true lol
Oh and as a former CM, during an e-stop/ride breakdown, please do not ever exit the vehicle. I know that it's tempting and that it's super boring to just sit there, but it's pretty dangerous otherwise. If the ride starts up and you're not in the vehicle, that can cause another breakdown since the CMs have to get you back into the vehicle. Also, not all of the floor areas are solid. On Test Track, there were a few spots where one could easily fall. Most estops/pauses are due to someone needing extra time to transfer (disabilities) or someone doing something that they're not supposed to do (stand up, try to crawl out, throw up etc). The rides do go down since they're running nonstop, but that doesn't happen often since they are inspected multiple times a day and worked on at night. Also, all rides are capable of being evacuated with fail safe systems to stop it from going onward. Kinda neat sidenote: Disney sets the safety standards for all rides within the US. It's called ASTMs. Government ride inspectors (each state has them) follow the Disney protocol when dealing with other rides. Disney is still one of the safest parks out there, so no worries. 💜
Thanks this is interesting. I don't know if it's worth noting but when we went to Magic Kingdom last we rode Haunted Mansion 3 times. Each time the ride broke down at least once (and during one ride it stopped about 3 times on the same ride). This was all in n a short 3-day period to the parks. I was really surprised. The other rides were mostly fine though.
In 2006 we were in Epcot. My then 13 yr old son who suffers from severe, paralyzing (literally) migraines, had the beginnings of one at Germany pavilion. We checked in with reservation person and in minutes we had a wheel chair and a cast member who quickly helped wheel him to medical assistance. We (as was always the case) ended up at the ER in Celebration FL and were picked up by a cab (free of cost) to return us to Animal Kingdom lodge at 2 am in the morning. They also cared well for my husband and 10 year old daughter with some extra special treats and care in Epcot. Awesomeness....
I was just there a couple of weeks ago with my grandfather. He has mobility issues, but usually nothing this bad. He was planning on using the ECV to begin with, but the walk from the Epcot bus terminal was so long, he could barely stand by the time he walked through the security checkpoint. A cast member noticed this and brought over a wheelchair and wheeled him over to the ECV rental area. Then later that night, when we were back at All-Star Music, he fell down on the walkway and couldn't find the traction to stand up. A CM very quickly noticed the situation and before I knew it, there were many CMs on the scene along with the fire department and EMTs. They helped walk him back to our room. The next day, he felt terrible so he called the front desk and they were able to change our room to an accessible room free of charge and hassle. Everyone at the hotel throughout the stay was awesome. 10/10, would experience it again.
My daughter lost her very expensive Minnie Mouse backpack purse which had her iphone and autograph book in it. I was heartbroken and so was she. We did the online thing and literally on the last day, they called our room cuz they found it. I was so happy...such a close call. Everything was still in it. My special edition magic band came off my arm at the park. I didn’t report it cuz I had a spare. They still mailed it to me. The system worked well for us!!
Our daughter lost her monogrammed visor on the Seven Dwarfs Mine Train. They located it on the last day we were there, but mailed it to us at home in NY free of charge.
I actually got my foot caught in the float tracks on main street and sprained my ankle quite badly. I was there with a family member who is an athletic therapist so I didn't bring it up with any staff or CMs at first, but at one point a CM at the front desk of our hotel noticed I was limping and offered to get me a wheelchair. I said I couldn't afford the daily rentals, as the trip itself had pretty much consumed my budget, and they arranged for me to rent them free of charge from any park or amenity. It was really hugely appreciated.
Actually those are trolley tracks for the trolley that the horse pulls. The floats are all electric and are on wheels. So they don't need to tracks, Since all the floats have drivers that are hidden where you can't see them but they can see out. That is what I learned from the Keys to the Kingdom tour we took. Keys to the Kingdom Tour had a lot of great info. I will not say anything else about the floats. Also the Keys to the Kingdom tour is 5 hours long with a lunch break.
@@tsukinoblossom I know it is very easy, On the way out of Magic Kingdom. On main street we bought one of those lighted mickey bubble wands for a friend. I looked down and saw my left foot was in the track. Oh my problem was always tripping on the small ramp on the dock after getting off of the ferry from Fort Wilderness to the Magic Kingdom. There is a small ramp right after the exit gate. I always seem to trip over it. But I never did fall down at least.
Mistake- never, ever let your kids play in the dirt at WDW it's turkey poop. We learned that lesson the hard way after our grandson got really sick and yacked all over his clothes. We had to strip him to his undies. It was December, during the parade, and very cold. My husband gave him his shirt. Then my husband moved to the corner of the steps at City Hall at MK trying to stay out of sight until the parade was over so we could leave. Minutes later security was there telling my husband to put his shirt on. Situation explained the most AMAZING guest service experience ever happened!! A cast member came out of City Hall holding up a flag, he cut right through the middle of the parade and escorted my daughter and son-in-law into the shop across the street and proceeding to buy my grandson about $150 of clothes (pants, socks, undies, shirts). He would not let us pay a penny! Back across the street, everyone had clothes, and we all enjoyed the rest of the parade. Well except my grandson he was still a little green around the gills!
I’d think you shouldn’t let your children play in the dirt at WDW or any public place in general period - but your experience sounds amazing and ended up very well! It probably was fertilizer and i’d like to warn you that many stores & public places use fertilizer as well that can be dangerous if ingested :) Sounds like it took a good turn though
Last time I went I was with my disabled friend and we had a breakfast reservation for "Be Our Guest." We ended up being late because of a small medical issue and they were so nice about it and actually gave us a lunch reservation instead, which ended up being so much better due to the better value at lunch compared to breakfast
The number one thing I would tell people who run into issues on a Disney vacation is to relax, and let them take care of it. Don't start on the offensive, because 99% of the time not only are they going to fix whatever it is, they're going to do it faster than you'd ever expect, and go over the top making it better for you. This isn't Walmart. CMs are significantly empowered to handle customer service issues, and the sweeter you are to them, the sweeter they'll be right back. My 2 issues last time were a battery dying on my new watch, which Mouse Gear replaced no questions asked after I had already thrown the packaging and receipt away, and a mistake with my dining credits while dining at Boathouse, which a server at Skipper Canteen fixed for me. Not even the same day, not even the same park, and he just called Guest Services and fixed it. Amazing.
Disney's first aid station is great! I took the skin off my palms (literally!) spinning the tea cups and the nurse put burn cream on the meat that was left, padded both hands with gauze and then wrapped them in gauze bandages. I walked around the park all day looking like a boxer and all she asked for was that I promised not to ride the tea cups anymore that day. I can't say enough good things about the first aid station (I probably should've went to the doctor but I was having fun).
My daughter and I had a dinner at BOG that just wasn't that good, though it sounded good on the menu. We didn't eat it and didn't want to wait for something else, so we just passed on offers to replace it or to have the complimentary wine or whatever it was we were offered by a person there who asked if we enjoyed our uneaten meal. On our way out, we stopped at a popcorn stand because they were showing the Cinderella's coach bucket, which I had been looking for all over the park. The young lady told me they were out and my comment was something to the effect of, "Well, that fits in with the way our evening has been going", and I just chuckled to my daughter. The cast member asked what I meant and I told her we just didn't care for our dinner, and though BOG staff tried to make it right, we just declined another dinner and left, etc., etc. Long story short, she very kindly asked us to wait a few minutes, and then had someone from the warehouse run over two Cinderella buckets for us and then gave them to us for free! I was so flabbergasted at that kindness and it really lifted our sagging spirits for the next few days. I did write to Disney to compliment her on her thoughtfulness and how she turned our evening around. This is why we go to Disney so much...the wonderful cast members. Thank you to all of them!
I had a pretty bad experience at Crystal Palace for the Winnie The Pooh & Friends Character Lunch during my vacation in February. This was a lunch reservation I was really looking forward to, being a big fan of Winnie The Pooh. So I got to my reservation in time, was sat down in the middle section on the right-hand side of the restaurant, enjoyed a nice lunch buffet, and then waited patiently for the characters to come around to my table to get the photos I wanted. This was a long wait, and finally the characters came around, but for some reason they all visited the tables and groups to each side of me, but none of them came up to my table. After waiting ages, I got fed up of being ignored, and then proceeded to leave. But on the way out, I noticed there were two cast members at the entrance, so I told them what had happened to me inside the restaurant. Their reactions were of sheer horror that I was ignored and didn't get any chance to get my photos. So one of them then told me to wait inside the entrance with their colleague while they went away to try and find out why I was missed. They then came back with one of the character handlers. I again told them what had happened, and after many apologies they then said "Ok, I am going to sort this out right now!". I couldn't believe what happened next!!! The character handler then walked me around the restaurant and personally made sure that I got some really good photos with all of the characters that were there. I had to wait at points for the characters to leave some table visits so it didn't interrupt anybody else's time there, but WOW I was speechless at what that cast member did for me to get the photos I really wanted. I was sooo happy with that, but it didn't end there! After the meets, another cast member sat with me at the restaurant entrance, again apologising profusely for the bad lunch visit, and gave me two free anytime fastpasses for any attraction at the Magic Kingdom Park! I was stunned. What amazing customer service to turn a bad lunch experience into something very special.
Im so sorry they didnt noticed you :"( that must have felt bad, but this warmed my heart with that ending ♡ we all deserve love, and seeing your most loved characters is amazing ♡
You are right AJ, kids generally have a reason for a meltdown, but, adults have no excuse, there is nothing worse than seeing a parent have a meltdown because their child(ren) aren't having the time of their lives as the parents fantasised about when they book the expensive vacation. I have also seen far too many people collapse through dehydration, no, alcohol is not a form of hydration. If a ride breaks down, don't stress, it's not going to make it magically start again. I 've been stuck on a ride at every park at some point, not to mention on the monorail. I did have a room at Pop that had an A/C until that sounded like it had a stream of water running loudly and they refused to change my room claiming it was normal (it wasn't), two weeks of Chinese water torture and no sleep made it a really rough trip.
Kiskaloo not always in certain circumstances, what might look like tantrum can offer be something else, I have a lot of sensory issues and processing issues which means sometimes I become so overwhelmed by things I meltdown, the worst part is that I don't know when it's going to happen
Lost and recovered a cell phone at Epcot during F&W one year. Could not believe it turned up. I think Disney has amazing CMs but I also appreciate the overall quality of the guests. Most (certainly not all) are friendly and courteous, and I think that is in no small part due to the attitude and efficiency of the way Disney is managed. We have had mishaps like missing room reservations (Travel agent fault, not Disney) , hurricanes (We were at Contemporary during Irma in a partially flooded room), etc., and we always have been treated exceptionally well, to the point that these are actually happy memories! No one does customer service like WDW
Our family was dining at STK one night of our Disney trip and we were excited to use 2 credits from our Disney Dining plan to eat there. I had never had lobster so I figured, I’m at Disney...let’s try it! We had scoped out the menus ahead of time so I had been looking forward to this experience for months. I even excitedly told our waitresses about it. I told them I normally would order steak but I need to try new things once in a while. They brought out this gorgeous grilled lobster...and with the first bite my face turned to utter disappointment. I couldn’t be disappointed for long because our server saw my face, grabbed my plate and said “How bout I bring you out a nice big steak instead!” I was horrified at thinking it’d go to waste (which she winked at and assured me it wouldn’t ) but my plate was replaced, as promised, with an amazing steak within minutes. That is one of the best customer service examples I still tell people about now years later.
According to restaurant health laws, once a plate leaves the kitchen it cannot be returned, it is placed elsewhere so I don't know why the server said it wouldn't go to waste.
Disney has always stepped up when we’ve had issues, but not getting into specifics so people don’t cheat the system. Never got stuck but had the lights on Space Mountain come on right at the start of the ride one time. As someone that likes to look at everything you’re not supposed to see on rides, it was awesome.
5:40 My mother was getting a serious rash during our trip, not entirely sure why but it was on the back of the legs, and the 1st aid center is SUPER courteous. Gave her a free tube of some sort of lotion both in morning and at evening when it was acting up. It was something weird and random and unexpected, and the CM's were quite nice about it
oh man, didn't know that was a thing xD We're from New England so we never experience that. Funnily enough the year prior no one got that. Very interesting, thanks for the replies!
Thanks as always, AJ! A friend gave us some partially unused PAPER TICKETS, which had no expiration date. The savvy park-goers we were, or maybe the excitement of seeing the Parks through our young daughter's eyes for the first time (she was in Mommy's tummy during her very first Disney trip - so we tell her she has Mouse DNA) caused us to use our multi-day Parkhoppers first. During our last day at Magic Kingdom we realized that we wanted to catch something at MGM Studios but were at MK on a single-day paper ticket. The Cast Member in Guest Services heard our plea, validated our story about our Parkhoppers, and was glad to grant us safe passage into MGM. CMs really do enjoy being able to make a Guest's day like that. And how do I have the nerve to make a general statement like that, you ask! That five-year-old is now a full-time performer at WDW, living her dream for a little while, and thriving on making magic for our little ones - and us not-so-little ones. Her "relaxation therapy" includes very frequent strolls around the Parks between 50-to-60-hour work weeks and, like tonight, sitting by the EPCOT (Ok - call me old-school if you caught that) lagoon with a sketchbook in her hands. Any of you adults out there want to jettison your day-to-day for a stint like that? Sign me up!
I had to call 911 in the parks when a woman in line experienced a seizure. It was incredible that it connected directly to someone not only on Disney property, but in the actual park (Magic Kingdom).They asked me very specific information as to what ride I was in line for, what clothing the woman was wearing and had someone there in 3 minutes. Couldn't have asked for a better response. Luckily she was ok and simply needed hydration, but it was great to see how well their emergency system works!
Many years ago, I fell and broke my leg in a Disney Park. I can tell you that the EMTs were there in a flash and quickly got me out of the park and into an ambulance. Everyone there, including other guests, were very compassionate and kind.
Housekeeping/Maintenance will also deal with some insect issues. During our son's first visit, we found a wasp's nest on the balcony of our room at GF. Son at that time was scared of insects (would not even walk by a fly), so I got him settled in with the TV, went in the bathroom, and called down. They had someone up in less than 10 minutes to remove the nest.
4 years ago my husband with Alzheimers had several issues. He was lost twice and using the Magic Band and their security tapes found him in less than 5 minutes. Cast members stayed right with me, and never left my side during the search.We also had tickets for MNSSHP, and it was right after he got lost and there was no way he could go to the party. I went to guest services and they refunded the non refundable tickets. I didn't have to beg or threaten, they did it willingly. I have found Disney to be super helpful if a situation is explained and not demanded. Side note, I sadly lost my husband but so happy I took him on that last trip because he was always in the moment enjoying himself.
During our first trip to Disney many years ago we were eating breakfast in the Contemporary. Our eldest son chose his food items and noticed as he was sitting down that one of his siblings had a great looking cinnamon bun. He said, 'I wish I had chosen one of those' in a normal voice. A couple of minutes later a busboy who had been clearing a nearby table delivered a bun to him! At that moment I fully understood what Disney customer service was and forty years later I've never been disappointed.
My favorite hat is a leather hat (looks like an Indiana Jones type hat) that I bought in Frontierland at MK 3 or 4 years ago (they still sell them, they are around $80). We left MK one evening and realized we left all our stuff in the locker. I went back to retrieve everything but my hat was pushed into the back of the locker so I missed it. We were at MK a few days later and I asked about it at Guest Services. The CM indicated that I would have to go out to the TTC to the Lost and Found there to look for it. But, since she didn't want us to have to spend our "vacation time" (we live local) going to retrieve a hat, and since they still sold it in the park, she gave me a voucher to take back to the store and get another hat free of charge.
Malcolm - stupidity does pay off...Lol I bet you went back and picked up your original hat...didn't you ? They always say " two hats are better than one "
@@DFBGuide yes lots of people don't realize if you get a bubble wand or a balloon etc and it breaks while staying there they will fit it or replace it. I had a wallet I bought just a few years ago but never used it until my next trip. It totally shredded on one side within 5 days and you could tell it was brand spanking new. I just brought it up to the nearest store and they found an equivalent and swapped it out for me that's good customer service. I also had a Mickey head rhinestone ring and after 3 years one of the ears had fallen out so I was looking in the store on my next trip to try and find a replacement and the cast member asked if there's anything that they could do to help and I said I'm looking for a replacement for my really old ring and she found one and Mickey replaced it for free. Like AJ mentioned pixie dust treatment usually happens when you don't expect it. Don't get upset when it doesn't happen either. Nothing is a guarantee.
When I was in Epcot a couple weeks ago, Frozen AND Spaceship Earth broke down for a considerable amount of time. It was cool to have a little bit more time in Spaceship Earth and to take in all the wonderful imagineering details in the scene, but in Frozen, we had broken down right before the end of the ride at the unload zone. The castmembers were kind enough to give us a fastpass for the inconvenience even though we had completed the ride which was so sweet of them
I’d like to take this moment to just point out that where I’m from, sending back food or exchanging it or whatever just.... isn’t a thing. I have never once seen someone send something back to the kitchen, nor have I done so myself, and I very rarely see people complain about their food. When I first found out people send stuff back or complain until they get it free or replaced or remade it blew my mind.
I've worked in hospitality for over 10 years. I want you to send food back if it's cooked wrong or you really aren't enjoying it! Please! I want you to enjoy your time spent with us!
We have had the fortune/misfortune of dealing with all kinds of emergencies or issues in WDW. To say that they fixed it is an understatement. The cast members will move mountains to fix what ever is wrong and will make your day even better after it. Always remember to be polite cause the cast member didn’t cause the issue they just fixed it. Nurses at the first aid stations are awesome, baby center staff rock and all the work at guest services are on another level. There really isn’t anything they can’t fix with the guest experience. Great job AJ!!!
This is great! Thank you for reminding people that the CM’s are there to make your vacation magical and to help you! As a former CM I always tried my best for my guests but I couldn’t always change the circumstances (weather). Great video as always!!
I can honestly say. Disney World is one of the few places I can go to, where the employees "I know they are Cast Members" are always smiling. It warms my heart to see people actually enjoying where they work. Cast Members like AJ said are human too. But, for a place where the smiles never end. It really is magical. My wife and I along with my sister-in-law and brother-in-law are going in a few years for an adult Disney experience and we are super excited. It was really nice to see this video so we can know what to do in case something does go wrong. We hope to see you all in a few years!!
Powerpatriot... Well there is one exception where the CMs do not have to smile. That would be the CMs at the Haunted Mansion. Since they are mourning the passing of their Master. I also don't think they smile at the Tower of Terror. Not sure about that though.
I lost my MagicBand on Space Mountain on our last trip, and not only did the CM at Town Hall give me a new one, they found the old one and it was waiting on our table when we got back the next night. I had decorated it, so I was so happy to see it. :)
I love reading all of these stories of extra special magic that people have experienced in the parks or some pixie dust that some cast members have sprinkled. You should do a video of the best magic moments people have had. A few years ago, my mom and I split our trip between two Disney resorts. When we checked in to the second resort, my mom realized that she left two rings, one with diamonds on the band in the bathroom of our first hotel room. We talked to the concierge, who called the first resort. Mousekeeping found the rings, and they offered to courier them over, but we drove back and picked them up at the front desk. We were so pleased with their honesty and good service. And just recently, I bought a pandora charm in Disney Springs the night before we boarded a Disney cruise. The next morning, I noticed the charm was missing a crystal or two. We didn't have time to return to DS before driving to the port. Luckily, they sold the same charm on the ship, and they were kind enough to replace the charm for me. I was so relieved they took care of that so easily.
My son had a reaction due to cross contamination that we did not foresee and threw-up a bit on the People Mover. After the ride, the cast member marked off the car we were in to prevent anyone from sitting in it and we stopped at the nearest gift shop to buy me a new shirt (we had his pajamas with us so he didn't need new clothes). Well, after filling out a form, we were offered whatever (I assume reasonably priced) shirt we wanted free of charge.
way back in the day at MGM (it was MGM at the time) my little sister threw up on my dad (she was a baby) so my dad got up from the Hunchback show (yes this was THAT long ago)! and went to the bathroom to clean her and himself up. After cleaning my sister up and changing her clothes, He was stopped by a Disney security guard and they chatted and next thing you know my dad has a new shirt! Disney has always been really great about things like that with my family. I always make sure to leave compliments at guest services when things like that happen. I’m sure they hear a lot of bad, so I know it’s nice to hear good as well!
In Disneyland Paris, we were on the Pirates Of The Caribbean ride and there was someone on the boat in front of us who jumped out of the boat and ran away because I'm guessing they didn't want to go down the 2 drops. The ride completely stopped and after about 10 minutes of being stuck on the lift hill, we got taken out and we got to walk around the backstage, almost like a mini backstage tour.
I remember on an early Disney trip, Epcot I think, AJ and her brother were behaving quite badly. Mom and I told them to stand by a particular post and that we would be back to get them after we had enjoyed our day without them. Of course, we knew there was no risk in doing this at Disney and, of course, we didn't leave them standing by the post for very long. But it's not something you could do any other place!
You never imagined that the ill-behaved child you were raising would grow up to become one of our leading Newsies of all things Disney, I'll wager. You and the Mrs. did quite the job! Thanks.
Alan C - Ill-behavior was a rarity with AJ. From day one, she was willing to work hard for what she wanted - very hard. The Disney Food Blog is a prime example of that. Her mom and I are VERY proud of her for all of her accomplishments. OH, and she really does like mega-frosting and "plastic" cheese!
As always AJ never fails with these awesome Disney videos! After binge watching the entire channel I feel more prepared for what’s to come for my family’s first Disney World visit in June 2019!
I met a woman from the UK on her first Disney trip at Yak & Yeti last year. She'd waited all her life to come to WDW and said when she saw Cinderella's castle for the first time, she broke down and cried. You should have the time of your life there--enjoy every minute!
We had an "all of the above" experience at Disneyland on the Indiana Jones ride. First the ride stopped in the 1st room - lights went on with an announcement, cast members came with stepstools to help everyone out of vehicles. Our youngest tripped getting off the stepstool and skinned her knee badly and was a little scared. Another cast member took us through tunnels to a cast member office, cleaned and bandaged the knee, gave us water and let her calm down a little. Then, we were led back through the tunnels to the front of the line for the ride (which was up and running again) and put in the next vehicle. Couldn't ask for anything more!
When I stayed at Pop Century I went to plug in my Apple Watch and the outlet popped out from its housing and fell behind the storage area under the TV. I called the front desk so afraid they would charge me for the damage. They were so kind and told me not to worry about it. They let maintenance know and by the end of the next day it was fixed. So friendly, so kind, they really put me as ease and made sure I was well taken care of.
The very first time I was on Tower of Terror, I was stung by a wasp that was chilling on the back of the seat. After getting off the ride, I was in a full blow panic attack. The cast member that helped me was so awesome, and after they ascertained that I wasn't going into anaphylactic shock, they took me to the first aid station, helped me calm down, and put an ice pack on the sting location, which unfortunately turned into a softball-sized welt. Definitely not the way I wanted to spend my first trip as an adult, but memorable nevertheless.
Sighs. I just got back from a 2 week trip down there. We were there from Oct. 22nd to Nov. 5th. I sometimes wish Pensacola was a lot closer to Orlando. I also wish I was still there. My Mom told me since I know so much about WDW that I should work there.
My sister was trampled on by people trying to get a seat in the hall of presidents, yes the hall of presidents. People are crazy. So we had to go to the first aid station and they cleaned her up and stuff and they ended up giving us a seat right out front for the parade, well turned out the tree we sat under had birds and the birds pooped all in my sister's hair...she was not having a good day. And I was the one that had to take her to the bathroom and pull the poop out of her Shirley Temple curly hair. Good times. Something I'll never forget lol
aww! that’s upsetting! for my birthday at disneyland i got a vip pass for pixar parade. but there were too many people and we couldn’t see at all, due to them moving the seating for us. from the best to worst spot
I'm glad you mentioned the "hate your hotel room". This has happened to us a couple of times, and we were always taken care of, be it another resort, or room. It definitely is a reasonable request. Of course, there was no ranting on our part or craziness at the front desk!
Best bus driver ever one time for Halloween party I left my phone on the bench at my resort stop. I told the driver and instead of continue driving or letting me off to get it and I getting another bus to the party he drove all around back to my stop. Of course I was super apologetic to everyone and the driver but there was always that one person .. whilst everyone else was very understanding ... ☹️
The last time we went to WDW I had a gallstone attack the night before our first park day. We decided to stay but the Doctor at the ER told me to limit my fat intake to avoid any trouble. Having a fat-free holiday at Disney World does not sound like fun but I went ahead and did it and it was great! The cast members at Disney truly went out of their way to accommodate my restrictions. Particularly, an amazing server and an amazing chef at Tiffins in Animal Kingdom were unbelievably nice and understanding; the chef made me some fat free pappadums that were just delicious and they kept on checking and discussing dishes I could have and how they could change them. It really is a magical place!
I have had fabulous experiences with both disney first aid (an unknown case of pneumonia that had developed from what I brushed off as just a cold lead me to pass out while waiting for fireworks, and another incident involving being runover by a scooter and having broken toes at AK!), and CMs in the case of ride breakdowns (particularly when we were trapped on Splash Mountain and had to wait for the water to drain before our vehicle could be evacuated for safety reasons. We were given meal vouchers, snacks, extra fastpasses, etc.) I can't think of a time that a CM hasn't gone above and beyond in a stressful time in my experiences and that is so comforting and invaluable to have in the back of your mind when traveling!
We've experienced a few of these. We had a room problem, and the front desk was VERY understanding and helpful. She even gave us some fast passes! (We had no expectations other than correcting the problem, so this was awesome!) I got to experience a first aid station in Hollywood Studios. I needed first aid, and the folks there were SUPER helpful. They gave me extra supplies so I could change my dressing without leaving the park. Never had a major problem, but I can't speak highly enough for the cast members we've dealt with when small things arise.
Disney is great if there is a problem. We once requested to change resorts. They moved all our stuff, got us a room at the the other resort we requested, and were great about all the extra trouble. We’ve had Disney send a bus when we were left while in the bathroom at an evening tour, and run a little off route to get my husband to an out of the way place. We are grateful fans!!!
This year was my first year back to WDW in almost 15 years and I got kind of a neat experience with my boyfriend on my first ride on the People Mover in so long. My boyfriend and I got on and he was giving me the TLDR on a bunch of rides as we went along and when we went into the tunnel for Space Mountain, we passed the astronauts and I heard a few other people ahead of us sounding pretty excited. I took a few pictures of the astronauts and as we passed them, my boyfriend turned to me with a confused look on his face. "Uhhhhhhh.... this isn't right." I asked him what he meant. "Space Mountain is a dark ride. This is all supposed to be almost pitch black. Space Mountain must be..." He looked really excited as we started into the main part of the ride all lit up. "The ride is closed! We are going to actually SEE Space Mountain!" I was super confused until we rounded the corner and we saw all the rails and everything all lit up. We both excitedly snapped a ton of pictures as we went along and after we exited the tunnel, he explained that he had never actually witnessed Space Mountain closed before in the more than 15 of going to WDW every year with his family. That was just the first thing that kicked off our 5 year anniversary and best vacation ever
It was special to me because I hadn't been there in so long and my first time back on the People Mover, it happened. So I didn't know that it wasn't supposed to be lit up and it was a nice moment for my boyfriend and I during such an important trip. It's cool that you get to go so often that you have seen it so many times, though. Thanks for sharing.
Super late to the party but as someone who goes about once a year as well it's still really cool to see space mountain with the lights on! I've been so lucky to see it twice now (didn't even realise how cool it was the first time!) but usually they fix space mountain up pretty quickly and you'd have to be riding the peoplemover just as the roller coaster is down. Last time we actually wanted to get on space mountain but it was having technical issues and the CM out front actually said 'you know what you should do, go ride the peoplemover and see the lights on over the tracks'. Really nice of him and super cool to see the ride!
Nice vid! I would add that the QS locations can accommodate special diets (vegan, gluten free, etc) as well as food allergies. They have a separate menu that's not listed on the main one. Just nicely explain that you have a special diet/ food allergies and the CM will have the chef or a trained dietary specialist come out to talk to you about the options given your diet/allergens. These are cooked in a separate area to avoid cross contamination. I went with food allergies, gluten free and vegan several years ago, and I was able to find some delicious food at every QS we went to. Some of the meals included rice noodle bowls, veggie burgers (with buns!), veggie nachos, gyros, faux chicken nuggets, quinoa salad and flatbread pizza. Just be sure to ask since it's not on the main menu and be ready to wait 15 mins. It takes longer but it's totally worth it.
That's really useful to know, thank you Chrissy. I've been browsing the online menus and have discounted a number of places my children would like as no veggie options for me and I don't want to do multiple meal stops! I wish Disney would let you customise more on the mobile food order app though to speed up ordering veggie food. You seem to be able to add lots of options but not take away the meat!
My father had an episode in Magic Kingdom. He was severely dehydrated and his blood pressure bottomed out. I can't say enough about how wonderful the Disney folks were at helping him. It was scary, but they made us feel as safe as we possibly could be. Many thanks.
I love all of your videos! I just posted our trip recap video where my daughter had to go to the ER and Disney was so helpful! It’s nice to know that when bad things happen, Disney helps to take care of it!
Disney also has a full insurance department that I found out about on my first trip in 2006. I fell in Space Mountain (after getting off the ride) and ended up at the hospital at Celebration after midnight (everyone waits to leave the park because hey, they paid for it and they're gonna stay till it closes). After they bandaged me up, Disney paid my medical bills, and they were wonderful. I still have a weird little bump on my 2nd finger from that injury, but it was well worth it for the fabulous time we had on that trip!
We've always had great customer service experiences at Disney World! The staff has helped my family through our various trips with little things like providing safety pins to fix a clothing malfunction and bigger things like illness. They were fantastic when my fiance got super sick and needed to be taken back to our resort faster than the buses would get him there. The resort staff even checked on him periodically to make sure he was ok! When birthday charms we had purchased for my Magic Band fell off on Jungle Cruise, the ride staff gave us a voucher to get new ones. We had a mini golf game get rained out, and the staff gave us vouchers to come again the next day. We told them it was the last day of our trip, so they let us pick out free ice cream treats instead because they insisted on doing something for us. Everyone truly wants to make sure you have the best time possible.
I lost sunglass clips for my prescription glasses. I went to City Hall, and let them know around when / where. And I pretty much wrote them off. But the day after we got back, my clip arrived in the mail. DIsney IS magic.
I got dehydrated at mk on my 1st trip in December and I was traveling alone . I came back to my resort and bought Tylenol and gatorade. While I was there a cast member could clearly tell I was not feeling well and ask what was wrong so I told him and said the same thing as my aunt did . It was nice of him to ask he didn’t have too.when I got to my room I got a call from the front desk asking if was doing better and if I needed anything. When I felt me I decide to go to Epcot I passed by the front desk to say thank you for the call the cast members gave 3 fast passes bc I was not able to use mine at MK. Again didn’t have have to . I thought was kind of the to checkup on me since I was there alone this was at sports . I had cast member walk me to my room one night because I was scared to walk by myself again another solo trip this time I was staying at movies.
Your feet will be murdered by a long trip to WDW, A few tips to not kill them. 1) wear comfortable and suported shoes. 2) turn your socks inside out. (It works! Trust me) 3) Take breaks regularly throughout the day and get off your feet.(Shows and Parades are specaially nice for this). 4) Don't pack your entire day from open to close with activities and fast passes, reservations or must go to shows. Give everyone time to just be happy and enjoy the park. and lastly 5) Don't forget to bring a water bottle and sunscreen! Have a great trip to WDW!
Tip! If you miss a Fastpass reservation then head to guest services and let them know you missed a Fastpass (It my case Na’vi River Journey I know it’s tragic) they will hopefully reschedule it for you!
Here is a tip for a constant visitor to the park (or anyone). If you need to cancel a reservation for dining then you have to pay for a cancellation fee am I right? WRONG, all you have to do is go in the app and set it for a couple of days away. Then, you get no cancellation fee! It’s a win!
We stayed at the Caribbean resort in February and our first room did not have a working air conditioner. They switched our room, that one still did not work. They ended up installing a new ac and gave us a fan, that was great. Hopefully they replace all those with the new renos.
My ex got stuck on the Tower of Terror a few years back. Well when i say stuck... more like the lift went up and down like a yo yo for 12 mins! Can i just say A.J. seems to have a happy and helpful nature in her voice, that i hope shes around if i ever visit Disney in the future! Great channel for information for all us tourists! Cheers
All the restaurants are really good at dealing with food allergies, even the more unique allergies. Even at the buffet styles, which are usually the best option for sit-down with allergies, the chef will come out and walk you through all the dishes pointing out what you can and cannot eat. They are also willing to make you a special dessert if none of the available ones you can eat.
Years ago I was once stuck on test track for over an hour. Obviously this was before the refurb, so it was really funny as all six of us were just sat in our car in the near pitch black and just having a merry chat😂 it was actually v fun haha
This was a long time ago before fast pass and we had to be evacuated from the great movie ride. It was before the car even left at the beginning so it wasn't too bad but there was a car ahead if us stuck in the bubble scene and I felt bad for them. My grandparents were with us and I wheel chairs so we were the only one's on the car and the cast members were fantastic. They showed us the hidden minnie (yes minnie) and gave us a card signed by the characters with a special invite to come back later without having to stand in line. I still have that card somewhere.
I was in line for Space Mountain last month. When I was very close to boarding, we were all evacuated. I went to a guest relations cast member to find out what happened. I was automatically offered to free fast passes that I could use at any ride at any time for the remainder of the day! Disney Word cast members are a special breed of human that deserve the highest honor and respect
I could have used this video a few weeks ago! I had a cardiac reaction to Sudafed AND got food poisoning on my trip in the second week of October. Also, Hurricane Michael hit the pan handle, so it rained like crazy. But we still had a pretty good time
Had dinner at Sebastian's Bistro this past Sunday and took home the left overs to have for lunch Monday. Well, part way through lunch I found a 2-inch black hair! [FYI: I have very long blond hair]. Bummer! So I called Customer Service and asked to be connected to the restaurant because I wanted to let the manager know that they needed to wear better hairnets. I wasn't upset but wanted to make sure no one else found a hair in their food. The lady in Customer Service was very nice, said that she'd fill out a form and let the manager know right away. Then she said she'd send me a gift card for $50!!! Wow! How nice! I told her I appreciated it, but that it wasn't necessary - we'd had a lovely evening and I just wanted to make sure no one else ended up with someone else's hair in their food. She insisted. So I'm waiting for Mickey's $50 gift card which will be fabulous because we're going to the Magic Kingdom 11/1 and having lunch there. This will help to cover lunch! Yay!!! And I'm going to give Mickey a big hug!
The park is super wheelchair friendly. My mother had mobility issues and used a cane or walker most of the time, but when we went in the 90’s she was in a wheelchair for the entire trip since walking the entire span of Disney World is a challenge even for athletes. This was 20 years ago, so I admit that maybe my memory has become fuzzy over time, but I do not recall her having any issues with traveling the park, getting through doors, or with the rides just using her normal (unmotorized) wheelchair.
My dad left his wedding ring at the bathroom sink and realized it on the bus ride back to the airport... He called the resort to let him and know and it arrived by mail a week later!!! We had a bag stolen from my baby sisters stroller while in line for baymax pictures... Nothing was in it except my brothers mickey ears and some diapers/wipes/snacks. They took our report then walked us over to the photo op with mickey/minnie/goofy/pluto and shut it down just for us. We got photos with all 4 of them at once! Luckily they called us 5-6 hours later and they found our bag. My dad walked over (we were staying at the boardwalk) and got our stuff back. Nothing was taken from bag since there was nothing good to take! Our last trip in August, we were stuck on the safari ride for 2+ hours! From 4-6, when we got off, we all got 2-3 bottles of water for free plus lots of paper fast passes which worked on any ride but the flight of passage. Got to ride everest 3x in a row!
We had reservations to eat at Liberty Tree Tavern and just as our meal had been served, I started feeling really sick. So much so that I was only able to eat a few bites before I had to go lay down somewhere. They were kind enough to not charge me for my meal and later checked on me to make sure I was okay. They really do go the extra mile! My daughter is a castmember at a restaurant and I love hearing all the different situations that come up and how well they are handled.
I’m a mom of two and a much older sibling of three kids. I’ve seen many a tantrum. I’ll never judge a parent when their kid is losing it. I get it. Kids sometimes have to let their emotions out in less than ideal ways. That said, if you’re the parent that’s tells your sobbing toddler “Ok, we’re leaving you here,” as you walk into France, I’m going to judge. That’s a good way to A: make the tantrum so much worse and B: possibly lose your kid.
Yeah, I told my kid that when we were supposed to be going to dinner and she refused to leave the shop in France. Then again, she was seventeen and the guy working the counter was hot. LOL.
I went to WDW for a choir competition. It was heat competition season: cheerleaders, dancers, gymnasts, choirs, orchestras, marching bands, soccer teams the WHOLE mix!!! My friends and I all had set fast pass times that our school group leader said that we could not change our fast passes. Of course, our times were all different! We talked to one of the cast members at the front of the line, explained the situation. He laughed at us (because of how extremely frazzled the group was, and we all were awkwardly laughing the whole time) and waved us through. They really are the most amazing people that work there!!
Was walking around WDW and realized i had taken off my lanyard (filled with pins) for one of the rides and had forgotten to take it with me afterwards (i was about 8 yo). Fantastic cast member saw how upset i was and told me no one was allowed to be sad here and she preceded to replace every one of my pins plus a limited edition one. Cast members are so awesome!
Over the years, we've experienced a few glitches - problems with a phone, lamp and safe at Bay Lake Tower and a thermostat at Old Key West. Every time I called maintenance, they were there in minutes!! The gentleman CM at OKW even showed me how to "bypass" something on the thermostat to get A/C if I didn't want to wake time with Maint coming.
Our first dinner at Disney was 1800 park fare. We were late and they still seated us, we were all a little disoriented from the stress of being late. My oldest daughter was terrified when Cinderella came over, so we didn’t get any pictures. Later in the dinner she found her bravery but was sad she missed her opportunity to chat with Cinderella. I explained that they visit each table once and we would try to meet her at the castle the next day. As we were walking out of the dinner, Cinderella came over and called my daughter by name “Ryleigh, I’m so sorry we didn’t get to chat and take pictures, can you come see me at my castle tomorrow?” She handed my daughter a piece of paper with her autograph and gave her a kiss on the forehead. It made my daughters whole trip that Cinderella said her name! What a nice cast member to over hear our conversation and make that happen. We took the paper to the castle the next morning and were taken right in to meet with Cinderella. I was so happy to experience Disney magic!
On our most recent trip just a few weeks ago we were at the Magic Kingdom and decided to wait until Extra Magic Hours to ride Splash Mountain, the line for it most of the day was 90min or more with no more fast passes available, we end up riding space mountain at about 9pm that night, look on the app at splash mountain, a now 5 minute wait, walk from the back of Tomorrowland all the way to the back of Frontierland, as we are going through liberty square we can see people going down the main hill, probably watched 10 or so logs go down, get to the entrance of Splash Mountain and got turned away because they are in quote from the cast member "closing for extra magic hours tonight", keep in mind as they are saying this people are still going down the main hill. It really bummed my girlfriend and I's day at the Magic Kingdom. With that said, we visited Guest Services on our way out and told them what happened, we ended up getting 3 EXTRA fast passes for our epcot day the next day, they could be used on all the rides except Frozen, and we get another 3 EXTRA fast passes for Animal Kingdom, those passes were good for all rides except Pandora. It was a great gesture and it really helped speed up the rest of the days of not waiting in line.
Sometimes it's fun to get stuck! I remember one trip I was stuck on Splash Mountain for almost an hour and a half. I got to look around the scene I was in(the laughing place scene) and take in everything and it ended up becoming my favorite ride!
Our family of 5 (Mom, Dad, 2kids and Grandma) all came down with the flu while at Disney. The front desk gave us a number to a local health clinic that picked us up, got is checked out and even delivered medicine right to the front desk. They joked about being the unofficial 7th Disney park. Everyone was so kind to us. If you have to get sick while on vacation Disney world is the place to do it. Room service with lots of hot tea and lemons and lots of kindness.
We went to Disney in 2003 (only time I’ve been) anyway, we got separated from our aunt, uncle, and cousins (so basically my family got separated from their family) I was a child and my parents didn’t have cell phones at the time so we went to the “lost people” stand and they told us there was nothing they could do because they weren’t all children. We didn’t even get to spend the day together:(. (we ran into them about 6 hours later)
My sister is a chef in HS and says if you ever have a bad experience at a table service restaurant, you should (respectfully) tell your cast member or manager because one of the main ways they try to make up for it is to give you a special kind of fast pass on paper that is good for ANY ride, ANY time, ANY park, for up to five people and seven days. I got one of these and it was awesome. I can’t guarantee you will get one, but the cast members always try to make things right/better if they can.
I was staying in all star music one trip and had a family next door to me who was super noisy and smoking inside the room. I could smell the cigarette smoke from my room and my daughter who was 10 at the time would complain about it. I called the front desk and ask them to move me because the smell alone was to much. They were amazing. There was no more rooms available (busy summer in July) but there was a room in pop Century (before the renovation) they moved us quickly and even give my daughter a gift card to buy whatever she wanted. Disney cast members went above and beyond and I’m super thankful for that.
I don't remember much about my one family trip to Disney World, since I was so young. But what was rememberable, was the fact that different members of my family (on multiple occasions) helped people from falling when they were about to pass out. One was even an older cast member who had probably been standing out in the heat for a long time. Another I believe was another guest in the line for whatever Little Mermaid ride. I believe there was one or two more occurrences as well.
My sister and I got stuck on the Winnie the Pooh ride during midnight once, and all I can say, it was the best experience ever! They turned on all of the lights in the attraction, and we walked our way out of it. It was so amazing to see all the behind the scenes mechanics that goes into the ride you normally never see!
My niece has a rough time dealing with things sometimes and apparently had an eventful discussion (meltdown) with my brother. He's a single dad trying to do the best he could with his 2 kids. Well... one thing led to another and my brother his 2 kids were meeting us at a ride for our fast passes and we all got escorted by an extremely nice cast member (who had some amazing stories of meeting some pretty famous Disney elite people - he was some sort of manager of guest relations at Epcot) all the way to the front of the fast pass line! We were then able to go back onto the ride again using our fast passes. That was such a special thing that they did and meant so much to us and in particular my brother who is not a huge fan of being in crowded areas (I know Disney is crowded by default, it was a family vacation). We also left my son's blanket and our rain jackets in our hotel room at Coronodo Springs about a month ago. His blanket that was actually his dad's blanket made by his grandmother when he was a baby. The rain jackets we realized we were missing when we were on the magical express on the way to the plane ride. Luckily we still had relatives that were leaving the hotel after us. They allowed my sister-in-law to go with housekeeping up to the room to grab our jackets. We unfortunately didn't realize until we were in the air on the way back home that my son's blanket was still in our hotel room! We called the hotel once we landed. They were able to look in their lost and found and sent his blanket back to us safe and sound. I could literally go on about ways that Disney really tries their best to go above and beyond to make sure your family has a great time!
During a family visit to WDW several years ago, my youngest son took off his pin lanyard while we were at a character breakfast. Pin trading was very popular, and he was so exited to have his favorite pins to wear. We exited the restaurant without my son's lanyard, but retuned within 4-5 minutes to find it gone. Apparently, another customer had stolen his lanyard and pins. My son started to cry. The manager of the restaurant told him not to worry - and returned with a new lanyard full of pins - many, we found out later, were the special cast pins that he had apparently collected from the other employees. He made one little boy very happy! That is the wonderful Disney experience our family has come to love and look forward to on our visits "home" to Disney! By the way, that little boy is now 25 and still loves to go to WDW!
I got sick when I was like 8 at Pop Century, and the housekeeping guy was so nice and accommodating. He offered to give us some extra toiletries on that trip and I swear I still have a couple bars of the facial soap in the rooms from 2006. Shoutout to that cast member because he was awesome.
Years ago on my 2nd trip to Disney World, we were there when Hurricane Erin hit. It wasn't a bad hurricane. There was one kinda rainy day with some gusts. We had a couple small trees get broken in front of our room at Port Orleans- French Quarter. The parks were closed, but we spent the day at then called Pleasure Island. Still had a great time.
One time I got stuck on the pirates of the Caribbean ride for a little over 45 minutes and when we were safely evacuated the cast members gave us fast passes, water bottles, and ice cream. I also was stuck on buzz light year for about 20 minutes and it was cool because they turned all the lights on (didn’t get fast passes because the ride just started up again)
Thanks for acknowledging that Disneyland/World can be really stressful! We were stressed many times and I would feel guilty and think it was just my disfunctional family. But of course it is stressful what with the money spent, the competing demands/desires for rides and attractions, time pressure, etc. etc. So thank you!
My dad lost a piece of his hearing aid on Space Mountain. It was a very small pice. He notified the Cast Members but assumed it was gone for good. A month later, a package from WDW comes in. My parents thought it was some mail ads, like "come and see us again" and the sort. They open it, and it happens to be the missing piece. Not only did the Cast Members find the piece, but they realized it was my dad's and got it sent back home. Disney is really good about lost items.
Sounds like Disney's lost and found services are better than TransLink's!
(TransLink is the transit company running the buses, SeaBus and SkyTrain systems in Metro Vancouver, BC, Canada)
Agreed, when I went to Disneyland one year me and my sister left our jackets at a restaurant there, and when we got back home they sent them back!!❤️👍
T. Will wow
T. Will let me tell you how much money i found on the ground at school
Wow that is so lucky it is amazing how the cast members don’t forget things like when you notified the cast members the actual listened and did not let it go in one ear and out the other. I just think it is so amazing that they actually try to find it when they my be cleaning space mountain. Just Disney cast are amazing and they care and are very dedicated ,bravo Disney cast members.
My stepdad got really sick with a serious medical issue at Walt Disney World. The cast members were so fantastic at calling the ambulance and handling the situation quickly, as well as making sure my family was okay and cared for. Since my younger sister was a bit traumatized by the whole thing, they gave her a stuffed animal and provided us all with water and kept reassuring us and asking if there was anything they could do. For the rest of the trip, I had to care for my siblings and take them to the parks while my mom was with my stepdad at the hospital. One night after returning to our room, the cast members left a table FULL of Disney merchandise for my siblings. It honestly made me tear up that they went that extra step just to ensure that my siblings still had a good vacation despite our stepdad being so sick in the hospital. They also provided my mom with taxi vouchers so she could get to and from the hospital. Seriously amazing cast members ❤️
Sarah wow! That’s awesome!
I've had similar experience there, too!
If only the cast members got treated like that. They get payed very little which breaks my heart.
@@timyoongi690 Talk about a bunch of wonderful people who do what they do because they love to make the magic for Guests! They truely are the best public face any organization could have.
I had a lupus and endometriosis flare up in animal kingdom and I literally couldn’t even walk. A security guard actually helped me to a spot to sit in the shade and he went out of his way to get me a wheelchair and ice cold water bottle. I was so dang grateful!
My daughter had a serious allergic reaction when we were eating in The Land in EPCOT, and I cannot express to you how extremely well Disney helped me handle the situation. Not only did they NOT draw attention to us, but continued to check on us constantly until I decided that we needed the help of their EMS crew. At the time I was overwhelmed with worry over my daughter that I didn't realize until my family told me later, the Disney cast members and security all formed a large circle around us so as not to allow other people near us and gave us privacy. Not only were they extremely helpful, but the assistance of the paramedics who arrived were amazing. I couldn't thank everyone enough, and still today, exactly one year later, I am still so appreciative. I intended to write Disney a thank you letter, but just haven't done it yet, as just thinking about it really is upsetting. I won't ever be able to eat in The Land again, but that's okay :) I just hope they all know how much they really helped us that day, and how grateful we are.
My mom is a vegetarian and we went to a restaurant in the Canada pavilion at epcot. Because there was nothing vegetarian on the menu she asked our server who got the chef to come out and ask what she would like. He made her something especially for her. The chef then came out and asked her how it was and she loved it. We've never experienced something like that before or since.
Disney is amazing at their allergy and special diet services. Just tell them when you book your reservations and they will mark it down for your whole trip.
I am literally crying from watching this video. Thank you so much for stating multiple times to be kind to the cast memebers. We really do want to make magic for everyone. Yelling or cursing at us when we didnt do anything wrong isn't going to help us the situation. We will literally shut down and just repeat facts to you. However, If you're respectful and pollite we will do everything we possibly can to help you. We work for this company because we want to make dreams come true. We're sorry something went wrong and would be happy to help. But please be kind!!!!
Also you get rewarded for being kind to the cast members. In my experience you always get a big smile and they do the best in their power to help you with whatever it is you need help with. When I first visited Disney World I was kind of in shock how amazing and helpful the cast members usually are. The cast members are one of the reasons I enjoy Disney parks so much.
All the cast members we interacted with last Sept. were great and often went above and beyond their required duties. Their smiles and attention to their work made our trip even better. Three cheers to all of you!
You guys/gals do an amazing job. I'm so glad I went back, I had not been since I was my daughter's age. But the CMs were a pillar of the experience. I apologize for all the jerks in the wort.
I love the cast members. They are always so sweet and helpful. I was at disney world recently (Animal Kingdom) doing the Wilderness Explorer badges. I was being a total fangirl about dinosaurs to the lady by the dino bones. She was super nice and talked with me about different dino species and gave me a big smile and said "you really earned this" when she put my badge in my book. I was so happy I almost cried.
I also want to say after I rode the Na'vi river Journey I realized I had lost my Figment hat. It's my favorite one cuz it has orange wings on it. I ran back and the cast members were SUUUPER nice and let me wait where the ride let out while they checked each boat that unloaded and searched the bottom of each boat with flashlights until they found it again. I was so grateful.
We were on a seven day vacation and the first day we got there my mom‘s kidneys gave out. Disney rushed her to the hospital that night they started dialysis that next day there’s hospitals called celebrations. it was really nice. Then the next day my daughter was going down the slide at our resort and dislocated her knee. So now we have two family members at their hospital. My daughter got released pretty much immediately they reset her knee and she was fine we get back to our room and there’s a huge basket sitting there for us full of treats and stuffed animals. Then when my mom got out of the Hospital we went to eat at the wave and they somehow knew that my mom had been in the hospital they had a bouquet of balloons and a big poster board sign with all the characters for her when we got there and the chef personally brought out a big plate of desserts for my mom it was so magical
omg how beautiful!, hope your mom and daughter are ok now.
Erica, they took both your mom and daughter to Florida Hospital at Celebration. This is one of the very best hospitals in Florida. My husband spent 10 days there right before Christmas two years ago. The Doctors and staff are incredible and I'm pretty sure that angels walk the halls. I can't say enough about this wonderful, magical place......well, it's Disney, of course!
Yes it is 🤓
Hey I had to co to celebrations too! The doctors and nurses there were amazing and were so kind to 9 year old me and my parents who were freaking out.
You didn’t have the best luck that time
DISNEY is so kind
First morning of my trip to All Star movies, 2017, I went to the lobby to receive the stroller i had rented. I was already running a little late for my breakfast at Akershus, so i was really tense. I got to guet services, and the stroller wasn't there. OMG. They had no idea where it was. The cast members could tell i was upset, and what happened next was nothing short of magical. They called the stroller company, determined there was a mix up with delivery ( it was delivered to the wrong resort). Once they found the stroller, and got it to me at my resort, i was like 10 minutes from my dining reservation at Epcot. The cast member got me a cab for free that took me right to the gate at Epcot. They also gave me 3 free fastpasses each for that day. Even though it was the stroller company's fault. That is what customer service should be like everywhere.
Bryan Emplit yes it should!
I got stuck on Pirates once for about 30 minutes and when they finally evacuated us they gave us a fast pass, a water bottle, and a cookie! The cast members were so wonderful in the situation and honestly it was pretty cool to see backstage when they were getting us off!
I got stuck on some ride in epcot when i was around 6, i don't remember getting anything though. It was the first ride i ever went on in Disney World and i was too scared to ride any more rides after that.
We got stuck on Pirates in WDW due to a power outage *just* after the entrance, but we were past the yellow line so we couldn't just get back off. We ended up stuck, a step from the entrance, for about 30 minutes, but when we finally got off they gave us all Mickey ponchos (it was storming, which caused the power surge) and unrestricted FastPasses to use anytime throughout our stay.
Wow!!! AND a cookie??!!! 😱😱😱😱
We had the same thing happen to us back in July of 2016. We were stuck in the fire room of pirates for almost 45-50 minutes until the fire department had to come and get us off! Instead of a cookie we got Mickey premium ice cream bars!
I was stuck in the pirates of carabiean rude for about 30 mins the part with the pirates dirty foot and he was singing. We were above him. Then finally the ride started back up again but we didn’t get anything for that wait. 😢
a long time ago in the early 70's i went to Disney with a large group of family. i was almost 5 yrs old and it was magic. when we stopped to watch a street performance everyone thought someone else had me and i found myself alone in Disney ( i cannot even imagine my parents when this was noticed ) but i wasnt scared at all and i started walking toward the castle. within minutes i was approached by a unifirmed employee who asked if my parents were lost. she then took me to a lost and found building where they had a special playroom with Disney toys and puzzles and slides and snacks AND characters. yes i had several costumed characters all to myself playing and doing puzzles. i think my mom said an announcement was broadcasted in the park and they came to claim me. the playroom had windows so i could say if they were indeed my family but i was having such a good time i did not want to leave right awaym i made the group of 15 extremely relieved family members wait while i finished my puzzle with snow white .. Needless to say i was well watched after that and i do remember getting a stuffed animak and ice cream. i also told this story when i was asked at school what i did that summer lol my teacher actually enbarrassed my mom and asked if it was true lol
Oh and as a former CM, during an e-stop/ride breakdown, please do not ever exit the vehicle. I know that it's tempting and that it's super boring to just sit there, but it's pretty dangerous otherwise. If the ride starts up and you're not in the vehicle, that can cause another breakdown since the CMs have to get you back into the vehicle. Also, not all of the floor areas are solid. On Test Track, there were a few spots where one could easily fall. Most estops/pauses are due to someone needing extra time to transfer (disabilities) or someone doing something that they're not supposed to do (stand up, try to crawl out, throw up etc). The rides do go down since they're running nonstop, but that doesn't happen often since they are inspected multiple times a day and worked on at night.
Also, all rides are capable of being evacuated with fail safe systems to stop it from going onward.
Kinda neat sidenote: Disney sets the safety standards for all rides within the US. It's called ASTMs. Government ride inspectors (each state has them) follow the Disney protocol when dealing with other rides.
Disney is still one of the safest parks out there, so no worries. 💜
aRE THERE ARE ROLLATOR SERVICES FOR RIDES LIKE tEST tRACK?
Mlm
Thanks this is interesting. I don't know if it's worth noting but when we went to Magic Kingdom last we rode Haunted Mansion 3 times. Each time the ride broke down at least once (and during one ride it stopped about 3 times on the same ride). This was all in n a short 3-day period to the parks. I was really surprised. The other rides were mostly fine though.
Also NJ Has superior ride inspections because they have to load test them
In 2006 we were in Epcot. My then 13 yr old son who suffers from severe, paralyzing (literally) migraines, had the beginnings of one at Germany pavilion. We checked in with reservation person and in minutes we had a wheel chair and a cast member who quickly helped wheel him to medical assistance. We (as was always the case) ended up at the ER in Celebration FL and were picked up by a cab (free of cost) to return us to Animal Kingdom lodge at 2 am in the morning. They also cared well for my husband and 10 year old daughter with some extra special treats and care in Epcot. Awesomeness....
I was just there a couple of weeks ago with my grandfather. He has mobility issues, but usually nothing this bad. He was planning on using the ECV to begin with, but the walk from the Epcot bus terminal was so long, he could barely stand by the time he walked through the security checkpoint. A cast member noticed this and brought over a wheelchair and wheeled him over to the ECV rental area. Then later that night, when we were back at All-Star Music, he fell down on the walkway and couldn't find the traction to stand up. A CM very quickly noticed the situation and before I knew it, there were many CMs on the scene along with the fire department and EMTs. They helped walk him back to our room. The next day, he felt terrible so he called the front desk and they were able to change our room to an accessible room free of charge and hassle. Everyone at the hotel throughout the stay was awesome. 10/10, would experience it again.
Was is an ECV?
My daughter lost her very expensive Minnie Mouse backpack purse which had her iphone and autograph book in it. I was heartbroken and so was she. We did the online thing and literally on the last day, they called our room cuz they found it. I was so happy...such a close call. Everything was still in it. My special edition magic band came off my arm at the park. I didn’t report it cuz I had a spare. They still mailed it to me. The system worked well for us!!
Our daughter lost her monogrammed visor on the Seven Dwarfs Mine Train. They located it on the last day we were there, but mailed it to us at home in NY free of charge.
I actually got my foot caught in the float tracks on main street and sprained my ankle quite badly. I was there with a family member who is an athletic therapist so I didn't bring it up with any staff or CMs at first, but at one point a CM at the front desk of our hotel noticed I was limping and offered to get me a wheelchair. I said I couldn't afford the daily rentals, as the trip itself had pretty much consumed my budget, and they arranged for me to rent them free of charge from any park or amenity. It was really hugely appreciated.
Actually those are trolley tracks for the trolley that the horse pulls. The floats are all electric and are on wheels. So they don't need to tracks, Since all the floats have drivers that are hidden where you can't see them but they can see out. That is what I learned from the Keys to the Kingdom tour we took. Keys to the Kingdom Tour had a lot of great info. I will not say anything else about the floats. Also the Keys to the Kingdom tour is 5 hours long with a lunch break.
@@scotthouston4714 Cool, thank you for the info! Doesn't alter the fact that I'm a booby who got her foot stuck in one though XD
@@tsukinoblossom I know it is very easy, On the way out of Magic Kingdom. On main street we bought one of those lighted mickey bubble wands for a friend. I looked down and saw my left foot was in the track. Oh my problem was always tripping on the small ramp on the dock after getting off of the ferry from Fort Wilderness to the Magic Kingdom. There is a small ramp right after the exit gate. I always seem to trip over it. But I never did fall down at least.
Mistake- never, ever let your kids play in the dirt at WDW it's turkey poop. We learned that lesson the hard way after our grandson got really sick and yacked all over his clothes. We had to strip him to his undies. It was December, during the parade, and very cold. My husband gave him his shirt. Then my husband moved to the corner of the steps at City Hall at MK trying to stay out of sight until the parade was over so we could leave. Minutes later security was there telling my husband to put his shirt on. Situation explained the most AMAZING guest service experience ever happened!! A cast member came out of City Hall holding up a flag, he cut right through the middle of the parade and escorted my daughter and son-in-law into the shop across the street and proceeding to buy my grandson about $150 of clothes (pants, socks, undies, shirts). He would not let us pay a penny! Back across the street, everyone had clothes, and we all enjoyed the rest of the parade. Well except my grandson he was still a little green around the gills!
How do you know its turkey poop...
@@weezybfree it's probably fertilizer. I know chicken poop is an excellent fertilizer!
I’d think you shouldn’t let your children play in the dirt at WDW or any public place in general period - but your experience sounds amazing and ended up very well! It probably was fertilizer and i’d like to warn you that many stores & public places use fertilizer as well that can be dangerous if ingested :) Sounds like it took a good turn though
They do use recycled animal waste from AK as fertilizer in the grassways, I remember them saying so somewhere.
Last time I went I was with my disabled friend and we had a breakfast reservation for "Be Our Guest." We ended up being late because of a small medical issue and they were so nice about it and actually gave us a lunch reservation instead, which ended up being so much better due to the better value at lunch compared to breakfast
IF SOMETHING BAD HAPPENS, DONT WORRY DISNEY CAST MEMBERS ARE AWESOME AND WILL HELP YOU 💕😉
The number one thing I would tell people who run into issues on a Disney vacation is to relax, and let them take care of it. Don't start on the offensive, because 99% of the time not only are they going to fix whatever it is, they're going to do it faster than you'd ever expect, and go over the top making it better for you. This isn't Walmart. CMs are significantly empowered to handle customer service issues, and the sweeter you are to them, the sweeter they'll be right back. My 2 issues last time were a battery dying on my new watch, which Mouse Gear replaced no questions asked after I had already thrown the packaging and receipt away, and a mistake with my dining credits while dining at Boathouse, which a server at Skipper Canteen fixed for me. Not even the same day, not even the same park, and he just called Guest Services and fixed it. Amazing.
Yeah for people that don't want to read basically she's telling you not to be an asshead
Disney's first aid station is great! I took the skin off my palms (literally!) spinning the tea cups and the nurse put burn cream on the meat that was left, padded both hands with gauze and then wrapped them in gauze bandages. I walked around the park all day looking like a boxer and all she asked for was that I promised not to ride the tea cups anymore that day. I can't say enough good things about the first aid station (I probably should've went to the doctor but I was having fun).
My daughter and I had a dinner at BOG that just wasn't that good, though it sounded good on the menu. We didn't eat it and didn't want to wait for something else, so we just passed on offers to replace it or to have the complimentary wine or whatever it was we were offered by a person there who asked if we enjoyed our uneaten meal. On our way out, we stopped at a popcorn stand because they were showing the Cinderella's coach bucket, which I had been looking for all over the park. The young lady told me they were out and my comment was something to the effect of, "Well, that fits in with the way our evening has been going", and I just chuckled to my daughter. The cast member asked what I meant and I told her we just didn't care for our dinner, and though BOG staff tried to make it right, we just declined another dinner and left, etc., etc. Long story short, she very kindly asked us to wait a few minutes, and then had someone from the warehouse run over two Cinderella buckets for us and then gave them to us for free! I was so flabbergasted at that kindness and it really lifted our sagging spirits for the next few days. I did write to Disney to compliment her on her thoughtfulness and how she turned our evening around. This is why we go to Disney so much...the wonderful cast members. Thank you to all of them!
I had a pretty bad experience at Crystal Palace for the Winnie The Pooh & Friends Character Lunch during my vacation in February. This was a lunch reservation I was really looking forward to, being a big fan of Winnie The Pooh. So I got to my reservation in time, was sat down in the middle section on the right-hand side of the restaurant, enjoyed a nice lunch buffet, and then waited patiently for the characters to come around to my table to get the photos I wanted. This was a long wait, and finally the characters came around, but for some reason they all visited the tables and groups to each side of me, but none of them came up to my table. After waiting ages, I got fed up of being ignored, and then proceeded to leave. But on the way out, I noticed there were two cast members at the entrance, so I told them what had happened to me inside the restaurant. Their reactions were of sheer horror that I was ignored and didn't get any chance to get my photos. So one of them then told me to wait inside the entrance with their colleague while they went away to try and find out why I was missed. They then came back with one of the character handlers. I again told them what had happened, and after many apologies they then said "Ok, I am going to sort this out right now!". I couldn't believe what happened next!!! The character handler then walked me around the restaurant and personally made sure that I got some really good photos with all of the characters that were there. I had to wait at points for the characters to leave some table visits so it didn't interrupt anybody else's time there, but WOW I was speechless at what that cast member did for me to get the photos I really wanted. I was sooo happy with that, but it didn't end there! After the meets, another cast member sat with me at the restaurant entrance, again apologising profusely for the bad lunch visit, and gave me two free anytime fastpasses for any attraction at the Magic Kingdom Park! I was stunned. What amazing customer service to turn a bad lunch experience into something very special.
this story warmed my heart!
You were there by yourself?
Yes.
Im so sorry they didnt noticed you :"( that must have felt bad, but this warmed my heart with that ending ♡ we all deserve love, and seeing your most loved characters is amazing ♡
Also i see you have a pic with Minnie right there ♡
You are right AJ, kids generally have a reason for a meltdown, but, adults have no excuse, there is nothing worse than seeing a parent have a meltdown because their child(ren) aren't having the time of their lives as the parents fantasised about when they book the expensive vacation. I have also seen far too many people collapse through dehydration, no, alcohol is not a form of hydration. If a ride breaks down, don't stress, it's not going to make it magically start again. I 've been stuck on a ride at every park at some point, not to mention on the monorail. I did have a room at Pop that had an A/C until that sounded like it had a stream of water running loudly and they refused to change my room claiming it was normal (it wasn't), two weeks of Chinese water torture and no sleep made it a really rough trip.
Kiskaloo not always in certain circumstances, what might look like tantrum can offer be something else, I have a lot of sensory issues and processing issues which means sometimes I become so overwhelmed by things I meltdown, the worst part is that I don't know when it's going to happen
Lost and recovered a cell phone at Epcot during F&W one year. Could not believe it turned up. I think Disney has amazing CMs but I also appreciate the overall quality of the guests. Most (certainly not all) are friendly and courteous, and I think that is in no small part due to the attitude and efficiency of the way Disney is managed. We have had mishaps like missing room reservations (Travel agent fault, not Disney) , hurricanes (We were at Contemporary during Irma in a partially flooded room), etc., and we always have been treated exceptionally well, to the point that these are actually happy memories! No one does customer service like WDW
Our family was dining at STK one night of our Disney trip and we were excited to use 2 credits from our Disney Dining plan to eat there. I had never had lobster so I figured, I’m at Disney...let’s try it! We had scoped out the menus ahead of time so I had been looking forward to this experience for months. I even excitedly told our waitresses about it. I told them I normally would order steak but I need to try new things once in a while. They brought out this gorgeous grilled lobster...and with the first bite my face turned to utter disappointment. I couldn’t be disappointed for long because our server saw my face, grabbed my plate and said “How bout I bring you out a nice big steak instead!” I was horrified at thinking it’d go to waste (which she winked at and assured me it wouldn’t ) but my plate was replaced, as promised, with an amazing steak within minutes. That is one of the best customer service examples I still tell people about now years later.
WhT a waste of a good lobster.. what a shame
Wow, Jansorkatie, that's great service!! Thanks for sharing!
I thought this story was going to turn into you discovering a new allergy to lobster LOL that would've been interesting
According to restaurant health laws, once a plate leaves the kitchen it cannot be returned, it is placed elsewhere so I don't know why the server said it wouldn't go to waste.
Guys, the server and their colleagues probably ate it.
Disney has always stepped up when we’ve had issues, but not getting into specifics so people don’t cheat the system. Never got stuck but had the lights on Space Mountain come on right at the start of the ride one time. As someone that likes to look at everything you’re not supposed to see on rides, it was awesome.
5:40
My mother was getting a serious rash during our trip, not entirely sure why but it was on the back of the legs, and the 1st aid center is SUPER courteous. Gave her a free tube of some sort of lotion both in morning and at evening when it was acting up.
It was something weird and random and unexpected, and the CM's were quite nice about it
Look up Disney rash. It is a thing lol
Yes! Disney Rash (or golfers rash) I had it last trip
It's the infamous Disney rash!
oh man, didn't know that was a thing xD
We're from New England so we never experience that. Funnily enough the year prior no one got that. Very interesting, thanks for the replies!
My mother got this, turns out it's a form of sunburn. It happens because of the sunlight reflecting off of the pavement.
Thanks as always, AJ!
A friend gave us some partially unused PAPER TICKETS, which had no expiration date. The savvy park-goers we were, or maybe the excitement of seeing the Parks through our young daughter's eyes for the first time (she was in Mommy's tummy during her very first Disney trip - so we tell her she has Mouse DNA) caused us to use our multi-day Parkhoppers first. During our last day at Magic Kingdom we realized that we wanted to catch something at MGM Studios but were at MK on a single-day paper ticket. The Cast Member in Guest Services heard our plea, validated our story about our Parkhoppers, and was glad to grant us safe passage into MGM. CMs really do enjoy being able to make a Guest's day like that.
And how do I have the nerve to make a general statement like that, you ask! That five-year-old is now a full-time performer at WDW, living her dream for a little while, and thriving on making magic for our little ones - and us not-so-little ones. Her "relaxation therapy" includes very frequent strolls around the Parks between 50-to-60-hour work weeks and, like tonight, sitting by the EPCOT (Ok - call me old-school if you caught that) lagoon with a sketchbook in her hands. Any of you adults out there want to jettison your day-to-day for a stint like that? Sign me up!
I had to call 911 in the parks when a woman in line experienced a seizure. It was incredible that it connected directly to someone not only on Disney property, but in the actual park (Magic Kingdom).They asked me very specific information as to what ride I was in line for, what clothing the woman was wearing and had someone there in 3 minutes. Couldn't have asked for a better response. Luckily she was ok and simply needed hydration, but it was great to see how well their emergency system works!
Many years ago, I fell and broke my leg in a Disney Park. I can tell you that the EMTs were there in a flash and quickly got me out of the park and into an ambulance. Everyone there, including other guests, were very compassionate and kind.
Housekeeping/Maintenance will also deal with some insect issues. During our son's first visit, we found a wasp's nest on the balcony of our room at GF. Son at that time was scared of insects (would not even walk by a fly), so I got him settled in with the TV, went in the bathroom, and called down. They had someone up in less than 10 minutes to remove the nest.
4 years ago my husband with Alzheimers had several issues. He was lost twice and using the Magic Band and their security tapes found him in less than 5 minutes. Cast members stayed right with me, and never left my side during the search.We also had tickets for MNSSHP, and it was right after he got lost and there was no way he could go to the party. I went to guest services and they refunded the non refundable tickets. I didn't have to beg or threaten, they did it willingly. I have found Disney to be super helpful if a situation is explained and not demanded. Side note, I sadly lost my husband but so happy I took him on that last trip because he was always in the moment enjoying himself.
Biz4Liz Disney Sorry to hear you lost your husband. Sounds like you had a great time together and you have plenty of fantastic memories
During our first trip to Disney many years ago we were eating breakfast in the Contemporary. Our eldest son chose his food items and noticed as he was sitting down that one of his siblings had a great looking cinnamon bun. He said, 'I wish I had chosen one of those' in a normal voice. A couple of minutes later a busboy who had been clearing a nearby table delivered a bun to him! At that moment I fully understood what Disney customer service was and forty years later I've never been disappointed.
My favorite hat is a leather hat (looks like an Indiana Jones type hat) that I bought in Frontierland at MK 3 or 4 years ago (they still sell them, they are around $80). We left MK one evening and realized we left all our stuff in the locker. I went back to retrieve everything but my hat was pushed into the back of the locker so I missed it. We were at MK a few days later and I asked about it at Guest Services. The CM indicated that I would have to go out to the TTC to the Lost and Found there to look for it. But, since she didn't want us to have to spend our "vacation time" (we live local) going to retrieve a hat, and since they still sold it in the park, she gave me a voucher to take back to the store and get another hat free of charge.
Ooh! That reminds me of one I forgot to mention in the video -- if something that you purchase breaks, you can get a replacement!
Malcolm - stupidity does pay off...Lol
I bet you went back and picked up your original hat...didn't you ?
They always say " two hats are better than one "
@@DFBGuide yes lots of people don't realize if you get a bubble wand or a balloon etc and it breaks while staying there they will fit it or replace it. I had a wallet I bought just a few years ago but never used it until my next trip. It totally shredded on one side within 5 days and you could tell it was brand spanking new. I just brought it up to the nearest store and they found an equivalent and swapped it out for me that's good customer service.
I also had a Mickey head rhinestone ring and after 3 years one of the ears had fallen out so I was looking in the store on my next trip to try and find a replacement and the cast member asked if there's anything that they could do to help and I said I'm looking for a replacement for my really old ring and she found one and Mickey replaced it for free.
Like AJ mentioned pixie dust treatment usually happens when you don't expect it. Don't get upset when it doesn't happen either. Nothing is a guarantee.
When I was in Epcot a couple weeks ago, Frozen AND Spaceship Earth broke down for a considerable amount of time. It was cool to have a little bit more time in Spaceship Earth and to take in all the wonderful imagineering details in the scene, but in Frozen, we had broken down right before the end of the ride at the unload zone. The castmembers were kind enough to give us a fastpass for the inconvenience even though we had completed the ride which was so sweet of them
I’d like to take this moment to just point out that where I’m from, sending back food or exchanging it or whatever just.... isn’t a thing. I have never once seen someone send something back to the kitchen, nor have I done so myself, and I very rarely see people complain about their food. When I first found out people send stuff back or complain until they get it free or replaced or remade it blew my mind.
Right? if it's bad I just don't go back lol
I sent back food on 2 separate occasions at WDW. Both times, it was due to broken china pieces in my food.
I've worked in hospitality for over 10 years. I want you to send food back if it's cooked wrong or you really aren't enjoying it!
Please!
I want you to enjoy your time spent with us!
We have had the fortune/misfortune of dealing with all kinds of emergencies or issues in WDW. To say that they fixed it is an understatement. The cast members will move mountains to fix what ever is wrong and will make your day even better after it. Always remember to be polite cause the cast member didn’t cause the issue they just fixed it. Nurses at the first aid stations are awesome, baby center staff rock and all the work at guest services are on another level. There really isn’t anything they can’t fix with the guest experience. Great job AJ!!!
This is great! Thank you for reminding people that the CM’s are there to make your vacation magical and to help you! As a former CM I always tried my best for my guests but I couldn’t always change the circumstances (weather). Great video as always!!
I can honestly say. Disney World is one of the few places I can go to, where the employees "I know they are Cast Members" are always smiling. It warms my heart to see people actually enjoying where they work. Cast Members like AJ said are human too. But, for a place where the smiles never end. It really is magical. My wife and I along with my sister-in-law and brother-in-law are going in a few years for an adult Disney experience and we are super excited. It was really nice to see this video so we can know what to do in case something does go wrong. We hope to see you all in a few years!!
Powerpatriot...
Well there is one exception where the CMs do not have to smile. That would be the CMs at the Haunted Mansion. Since they are mourning the passing of their Master. I also don't think they smile at the Tower of Terror. Not sure about that though.
I lost my MagicBand on Space Mountain on our last trip, and not only did the CM at Town Hall give me a new one, they found the old one and it was waiting on our table when we got back the next night. I had decorated it, so I was so happy to see it. :)
I love reading all of these stories of extra special magic that people have experienced in the parks or some pixie dust that some cast members have sprinkled. You should do a video of the best magic moments people have had. A few years ago, my mom and I split our trip between two Disney resorts. When we checked in to the second resort, my mom realized that she left two rings, one with diamonds on the band in the bathroom of our first hotel room. We talked to the concierge, who called the first resort. Mousekeeping found the rings, and they offered to courier them over, but we drove back and picked them up at the front desk. We were so pleased with their honesty and good service. And just recently, I bought a pandora charm in Disney Springs the night before we boarded a Disney cruise. The next morning, I noticed the charm was missing a crystal or two. We didn't have time to return to DS before driving to the port. Luckily, they sold the same charm on the ship, and they were kind enough to replace the charm for me. I was so relieved they took care of that so easily.
My son had a reaction due to cross contamination that we did not foresee and threw-up a bit on the People Mover. After the ride, the cast member marked off the car we were in to prevent anyone from sitting in it and we stopped at the nearest gift shop to buy me a new shirt (we had his pajamas with us so he didn't need new clothes). Well, after filling out a form, we were offered whatever (I assume reasonably priced) shirt we wanted free of charge.
way back in the day at MGM (it was MGM at the time) my little sister threw up on my dad (she was a baby) so my dad got up from the Hunchback show (yes this was THAT long ago)! and went to the bathroom to clean her and himself up. After cleaning my sister up and changing her clothes, He was stopped by a Disney security guard and they chatted and next thing you know my dad has a new shirt! Disney has always been really great about things like that with my family. I always make sure to leave compliments at guest services when things like that happen. I’m sure they hear a lot of bad, so I know it’s nice to hear good as well!
In Disneyland Paris, we were on the Pirates Of The Caribbean ride and there was someone on the boat in front of us who jumped out of the boat and ran away because I'm guessing they didn't want to go down the 2 drops. The ride completely stopped and after about 10 minutes of being stuck on the lift hill, we got taken out and we got to walk around the backstage, almost like a mini backstage tour.
I remember on an early Disney trip, Epcot I think, AJ and her brother were behaving quite badly. Mom and I told them to stand by a particular post and that we would be back to get them after we had enjoyed our day without them. Of course, we knew there was no risk in doing this at Disney and, of course, we didn't leave them standing by the post for very long. But it's not something you could do any other place!
AJs Dad!
You never imagined that the ill-behaved child you were raising would grow up to become one of our leading Newsies of all things Disney, I'll wager. You and the Mrs. did quite the job! Thanks.
Alan C - Ill-behavior was a rarity with AJ. From day one, she was willing to work hard for what she wanted - very hard. The Disney Food Blog is a prime example of that. Her mom and I are VERY proud of her for all of her accomplishments. OH, and she really does like mega-frosting and "plastic" cheese!
Lol 😂
As always AJ never fails with these awesome Disney videos! After binge watching the entire channel I feel more prepared for what’s to come for my family’s first Disney World visit in June 2019!
Have a magical first visit!!
Thank you!
Kiara me too! Whenever I get overwhelmed with planning our next trip next year, I always go to DFB to get my Mickey Ears on straight!
@@jansorkatie You have a magical trip also!
I met a woman from the UK on her first Disney trip at Yak & Yeti last year. She'd waited all her life to come to WDW and said when she saw Cinderella's castle for the first time, she broke down and cried. You should have the time of your life there--enjoy every minute!
We had an "all of the above" experience at Disneyland on the Indiana Jones ride. First the ride stopped in the 1st room - lights went on with an announcement, cast members came with stepstools to help everyone out of vehicles. Our youngest tripped getting off the stepstool and skinned her knee badly and was a little scared. Another cast member took us through tunnels to a cast member office, cleaned and bandaged the knee, gave us water and let her calm down a little. Then, we were led back through the tunnels to the front of the line for the ride (which was up and running again) and put in the next vehicle. Couldn't ask for anything more!
When I stayed at Pop Century I went to plug in my Apple Watch and the outlet popped out from its housing and fell behind the storage area under the TV. I called the front desk so afraid they would charge me for the damage. They were so kind and told me not to worry about it. They let maintenance know and by the end of the next day it was fixed. So friendly, so kind, they really put me as ease and made sure I was well taken care of.
The very first time I was on Tower of Terror, I was stung by a wasp that was chilling on the back of the seat. After getting off the ride, I was in a full blow panic attack. The cast member that helped me was so awesome, and after they ascertained that I wasn't going into anaphylactic shock, they took me to the first aid station, helped me calm down, and put an ice pack on the sting location, which unfortunately turned into a softball-sized welt. Definitely not the way I wanted to spend my first trip as an adult, but memorable nevertheless.
I’ve been watching your videos for months to prepare for my trip in 17 days! I’m so excited!
Kaileesee my trip is in 17 days too! Beyond excited
Sighs. I just got back from a 2 week trip down there. We were there from Oct. 22nd to Nov. 5th. I sometimes wish Pensacola was a lot closer to Orlando. I also wish I was still there. My Mom told me since I know so much about WDW that I should work there.
My sister was trampled on by people trying to get a seat in the hall of presidents, yes the hall of presidents. People are crazy. So we had to go to the first aid station and they cleaned her up and stuff and they ended up giving us a seat right out front for the parade, well turned out the tree we sat under had birds and the birds pooped all in my sister's hair...she was not having a good day. And I was the one that had to take her to the bathroom and pull the poop out of her Shirley Temple curly hair. Good times. Something I'll never forget lol
aww! that’s upsetting! for my birthday at disneyland i got a vip pass for pixar parade. but there were too many people and we couldn’t see at all, due to them moving the seating for us. from the best to worst spot
I'm glad you mentioned the "hate your hotel room". This has happened to us a couple of times, and we were always taken care of, be it another resort, or room. It definitely is a reasonable request. Of course, there was no ranting on our part or craziness at the front desk!
Best bus driver ever one time for Halloween party I left my phone on the bench at my resort stop. I told the driver and instead of continue driving or letting me off to get it and I getting another bus to the party he drove all around back to my stop. Of course I was super apologetic to everyone and the driver but there was always that one person .. whilst everyone else was very understanding ... ☹️
The last time we went to WDW I had a gallstone attack the night before our first park day. We decided to stay but the Doctor at the ER told me to limit my fat intake to avoid any trouble. Having a fat-free holiday at Disney World does not sound like fun but I went ahead and did it and it was great! The cast members at Disney truly went out of their way to accommodate my restrictions. Particularly, an amazing server and an amazing chef at Tiffins in Animal Kingdom were unbelievably nice and understanding; the chef made me some fat free pappadums that were just delicious and they kept on checking and discussing dishes I could have and how they could change them. It really is a magical place!
I have had fabulous experiences with both disney first aid (an unknown case of pneumonia that had developed from what I brushed off as just a cold lead me to pass out while waiting for fireworks, and another incident involving being runover by a scooter and having broken toes at AK!), and CMs in the case of ride breakdowns (particularly when we were trapped on Splash Mountain and had to wait for the water to drain before our vehicle could be evacuated for safety reasons. We were given meal vouchers, snacks, extra fastpasses, etc.) I can't think of a time that a CM hasn't gone above and beyond in a stressful time in my experiences and that is so comforting and invaluable to have in the back of your mind when traveling!
We've experienced a few of these. We had a room problem, and the front desk was VERY understanding and helpful. She even gave us some fast passes! (We had no expectations other than correcting the problem, so this was awesome!) I got to experience a first aid station in Hollywood Studios. I needed first aid, and the folks there were SUPER helpful. They gave me extra supplies so I could change my dressing without leaving the park. Never had a major problem, but I can't speak highly enough for the cast members we've dealt with when small things arise.
Disney is great if there is a problem. We once requested to change resorts. They moved all our stuff, got us a room at the the other resort we requested, and were great about all the extra trouble. We’ve had Disney send a bus when we were left while in the bathroom at an evening tour, and run a little off route to get my husband to an out of the way place. We are grateful fans!!!
This year was my first year back to WDW in almost 15 years and I got kind of a neat experience with my boyfriend on my first ride on the People Mover in so long. My boyfriend and I got on and he was giving me the TLDR on a bunch of rides as we went along and when we went into the tunnel for Space Mountain, we passed the astronauts and I heard a few other people ahead of us sounding pretty excited. I took a few pictures of the astronauts and as we passed them, my boyfriend turned to me with a confused look on his face. "Uhhhhhhh.... this isn't right." I asked him what he meant. "Space Mountain is a dark ride. This is all supposed to be almost pitch black. Space Mountain must be..." He looked really excited as we started into the main part of the ride all lit up. "The ride is closed! We are going to actually SEE Space Mountain!" I was super confused until we rounded the corner and we saw all the rails and everything all lit up. We both excitedly snapped a ton of pictures as we went along and after we exited the tunnel, he explained that he had never actually witnessed Space Mountain closed before in the more than 15 of going to WDW every year with his family. That was just the first thing that kicked off our 5 year anniversary and best vacation ever
Kittybell7669 That’s no t incredibly special, I’ve seen it like that at least 5 times
And I’m 11
It was special to me because I hadn't been there in so long and my first time back on the People Mover, it happened. So I didn't know that it wasn't supposed to be lit up and it was a nice moment for my boyfriend and I during such an important trip. It's cool that you get to go so often that you have seen it so many times, though. Thanks for sharing.
Kittybell7669 cool for you, I was just saying that tho, it is pretty cool
Super late to the party but as someone who goes about once a year as well it's still really cool to see space mountain with the lights on! I've been so lucky to see it twice now (didn't even realise how cool it was the first time!) but usually they fix space mountain up pretty quickly and you'd have to be riding the peoplemover just as the roller coaster is down.
Last time we actually wanted to get on space mountain but it was having technical issues and the CM out front actually said 'you know what you should do, go ride the peoplemover and see the lights on over the tracks'. Really nice of him and super cool to see the ride!
Nice vid! I would add that the QS locations can accommodate special diets (vegan, gluten free, etc) as well as food allergies. They have a separate menu that's not listed on the main one. Just nicely explain that you have a special diet/ food allergies and the CM will have the chef or a trained dietary specialist come out to talk to you about the options given your diet/allergens. These are cooked in a separate area to avoid cross contamination.
I went with food allergies, gluten free and vegan several years ago, and I was able to find some delicious food at every QS we went to. Some of the meals included rice noodle bowls, veggie burgers (with buns!), veggie nachos, gyros, faux chicken nuggets, quinoa salad and flatbread pizza.
Just be sure to ask since it's not on the main menu and be ready to wait 15 mins. It takes longer but it's totally worth it.
That's really useful to know, thank you Chrissy. I've been browsing the online menus and have discounted a number of places my children would like as no veggie options for me and I don't want to do multiple meal stops! I wish Disney would let you customise more on the mobile food order app though to speed up ordering veggie food. You seem to be able to add lots of options but not take away the meat!
My father had an episode in Magic Kingdom. He was severely dehydrated and his blood pressure bottomed out. I can't say enough about how wonderful the Disney folks were at helping him. It was scary, but they made us feel as safe as we possibly could be. Many thanks.
I love all of your videos! I just posted our trip recap video where my daughter had to go to the ER and Disney was so helpful! It’s nice to know that when bad things happen, Disney helps to take care of it!
Disney also has a full insurance department that I found out about on my first trip in 2006. I fell in Space Mountain (after getting off the ride) and ended up at the hospital at Celebration after midnight (everyone waits to leave the park because hey, they paid for it and they're gonna stay till it closes). After they bandaged me up, Disney paid my medical bills, and they were wonderful. I still have a weird little bump on my 2nd finger from that injury, but it was well worth it for the fabulous time we had on that trip!
We've always had great customer service experiences at Disney World! The staff has helped my family through our various trips with little things like providing safety pins to fix a clothing malfunction and bigger things like illness. They were fantastic when my fiance got super sick and needed to be taken back to our resort faster than the buses would get him there. The resort staff even checked on him periodically to make sure he was ok! When birthday charms we had purchased for my Magic Band fell off on Jungle Cruise, the ride staff gave us a voucher to get new ones. We had a mini golf game get rained out, and the staff gave us vouchers to come again the next day. We told them it was the last day of our trip, so they let us pick out free ice cream treats instead because they insisted on doing something for us. Everyone truly wants to make sure you have the best time possible.
was stuck on a boat on its a small world as a kid back in the 1980s for 3 hours. Never been on it since. The song traumatized me
I lost sunglass clips for my prescription glasses. I went to City Hall, and let them know around when / where. And I pretty much wrote them off.
But the day after we got back, my clip arrived in the mail.
DIsney IS magic.
I got dehydrated at mk on my 1st trip in December and I was traveling alone . I came back to my resort and bought Tylenol and gatorade. While I was there a cast member could clearly tell I was not feeling well and ask what was wrong so I told him and said the same thing as my aunt did . It was nice of him to ask he didn’t have too.when I got to my room I got a call from the front desk asking if was doing better and if I needed anything. When I felt me I decide to go to Epcot I passed by the front desk to say thank you for the call the cast members gave 3 fast passes bc I was not able to use mine at MK. Again didn’t have have to . I thought was kind of the to checkup on me since I was there alone this was at sports . I had cast member walk me to my room one night because I was scared to walk by myself again another solo trip this time I was staying at movies.
Your feet will be murdered by a long trip to WDW, A few tips to not kill them. 1) wear comfortable and suported shoes. 2) turn your socks inside out. (It works! Trust me) 3) Take breaks regularly throughout the day and get off your feet.(Shows and Parades are specaially nice for this). 4) Don't pack your entire day from open to close with activities and fast passes, reservations or must go to shows. Give everyone time to just be happy and enjoy the park. and lastly 5) Don't forget to bring a water bottle and sunscreen!
Have a great trip to WDW!
Pack blister bandages, they really work
Why wear socks inside out at Disney World?
Tip! If you miss a Fastpass reservation then head to guest services and let them know you missed a Fastpass (It my case Na’vi River Journey I know it’s tragic) they will hopefully reschedule it for you!
Here is a tip for a constant visitor to the park (or anyone). If you need to cancel a reservation for dining then you have to pay for a cancellation fee am I right? WRONG, all you have to do is go in the app and set it for a couple of days away. Then, you get no cancellation fee! It’s a win!
We stayed at the Caribbean resort in February and our first room did not have a working air conditioner. They switched our room, that one still did not work. They ended up installing a new ac and gave us a fan, that was great. Hopefully they replace all those with the new renos.
My ex got stuck on the Tower of Terror a few years back. Well when i say stuck... more like the lift went up and down like a yo yo for 12 mins!
Can i just say A.J. seems to have a happy and helpful nature in her voice, that i hope shes around if i ever visit Disney in the future!
Great channel for information for all us tourists! Cheers
All the restaurants are really good at dealing with food allergies, even the more unique allergies. Even at the buffet styles, which are usually the best option for sit-down with allergies, the chef will come out and walk you through all the dishes pointing out what you can and cannot eat. They are also willing to make you a special dessert if none of the available ones you can eat.
Years ago I was once stuck on test track for over an hour. Obviously this was before the refurb, so it was really funny as all six of us were just sat in our car in the near pitch black and just having a merry chat😂 it was actually v fun haha
This was a long time ago before fast pass and we had to be evacuated from the great movie ride. It was before the car even left at the beginning so it wasn't too bad but there was a car ahead if us stuck in the bubble scene and I felt bad for them. My grandparents were with us and I wheel chairs so we were the only one's on the car and the cast members were fantastic. They showed us the hidden minnie (yes minnie) and gave us a card signed by the characters with a special invite to come back later without having to stand in line. I still have that card somewhere.
I was in line for Space Mountain last month. When I was very close to boarding, we were all evacuated. I went to a guest relations cast member to find out what happened. I was automatically offered to free fast passes that I could use at any ride at any time for the remainder of the day! Disney Word cast members are a special breed of human that deserve the highest honor and respect
I could have used this video a few weeks ago! I had a cardiac reaction to Sudafed AND got food poisoning on my trip in the second week of October. Also, Hurricane Michael hit the pan handle, so it rained like crazy. But we still had a pretty good time
Had dinner at Sebastian's Bistro this past Sunday and took home the left overs to have for lunch Monday. Well, part way through lunch I found a 2-inch black hair! [FYI: I have very long blond hair]. Bummer! So I called Customer Service and asked to be connected to the restaurant because I wanted to let the manager know that they needed to wear better hairnets. I wasn't upset but wanted to make sure no one else found a hair in their food. The lady in Customer Service was very nice, said that she'd fill out a form and let the manager know right away. Then she said she'd send me a gift card for $50!!! Wow! How nice! I told her I appreciated it, but that it wasn't necessary - we'd had a lovely evening and I just wanted to make sure no one else ended up with someone else's hair in their food. She insisted. So I'm waiting for Mickey's $50 gift card which will be fabulous because we're going to the Magic Kingdom 11/1 and having lunch there. This will help to cover lunch! Yay!!! And I'm going to give Mickey a big hug!
Wow. I wonder if we passed each other at one of the theme parks. We were down there from Oct 22nd to Nov 5th. We went to MNSSHP on Oct 26th.
I’m a little jealous. I bit into a chunk of broken china at WDW. All I got was an apology from the chef and food poisoning. LOL My luck...
The park is super wheelchair friendly. My mother had mobility issues and used a cane or walker most of the time, but when we went in the 90’s she was in a wheelchair for the entire trip since walking the entire span of Disney World is a challenge even for athletes. This was 20 years ago, so I admit that maybe my memory has become fuzzy over time, but I do not recall her having any issues with traveling the park, getting through doors, or with the rides just using her normal (unmotorized) wheelchair.
My dad left his wedding ring at the bathroom sink and realized it on the bus ride back to the airport... He called the resort to let him and know and it arrived by mail a week later!!!
We had a bag stolen from my baby sisters stroller while in line for baymax pictures... Nothing was in it except my brothers mickey ears and some diapers/wipes/snacks. They took our report then walked us over to the photo op with mickey/minnie/goofy/pluto and shut it down just for us. We got photos with all 4 of them at once! Luckily they called us 5-6 hours later and they found our bag. My dad walked over (we were staying at the boardwalk) and got our stuff back. Nothing was taken from bag since there was nothing good to take!
Our last trip in August, we were stuck on the safari ride for 2+ hours! From 4-6, when we got off, we all got 2-3 bottles of water for free plus lots of paper fast passes which worked on any ride but the flight of passage. Got to ride everest 3x in a row!
We had reservations to eat at Liberty Tree Tavern and just as our meal had been served, I started feeling really sick. So much so that I was only able to eat a few bites before I had to go lay down somewhere. They were kind enough to not charge me for my meal and later checked on me to make sure I was okay. They really do go the extra mile! My daughter is a castmember at a restaurant and I love hearing all the different situations that come up and how well they are handled.
I’m a mom of two and a much older sibling of three kids. I’ve seen many a tantrum. I’ll never judge a parent when their kid is losing it. I get it. Kids sometimes have to let their emotions out in less than ideal ways.
That said, if you’re the parent that’s tells your sobbing toddler “Ok, we’re leaving you here,” as you walk into France, I’m going to judge. That’s a good way to A: make the tantrum so much worse and B: possibly lose your kid.
Yeah, I told my kid that when we were supposed to be going to dinner and she refused to leave the shop in France. Then again, she was seventeen and the guy working the counter was hot. LOL.
saffie girl I ordered entirely too many pizzas when we had an attractive delivery guy 😂 been there.
I went to WDW for a choir competition. It was heat competition season: cheerleaders, dancers, gymnasts, choirs, orchestras, marching bands, soccer teams the WHOLE mix!!! My friends and I all had set fast pass times that our school group leader said that we could not change our fast passes. Of course, our times were all different! We talked to one of the cast members at the front of the line, explained the situation. He laughed at us (because of how extremely frazzled the group was, and we all were awkwardly laughing the whole time) and waved us through. They really are the most amazing people that work there!!
Was walking around WDW and realized i had taken off my lanyard (filled with pins) for one of the rides and had forgotten to take it with me afterwards (i was about 8 yo). Fantastic cast member saw how upset i was and told me no one was allowed to be sad here and she preceded to replace every one of my pins plus a limited edition one. Cast members are so awesome!
Over the years, we've experienced a few glitches - problems with a phone, lamp and safe at Bay Lake Tower and a thermostat at Old Key West. Every time I called maintenance, they were there in minutes!! The gentleman CM at OKW even showed me how to "bypass" something on the thermostat to get A/C if I didn't want to wake time with Maint coming.
Love how Stitch and the Genie are in a BLUE car :D
Our first dinner at Disney was 1800 park fare. We were late and they still seated us, we were all a little disoriented from the stress of being late. My oldest daughter was terrified when Cinderella came over, so we didn’t get any pictures. Later in the dinner she found her bravery but was sad she missed her opportunity to chat with Cinderella. I explained that they visit each table once and we would try to meet her at the castle the next day. As we were walking out of the dinner, Cinderella came over and called my daughter by name “Ryleigh, I’m so sorry we didn’t get to chat and take pictures, can you come see me at my castle tomorrow?” She handed my daughter a piece of paper with her autograph and gave her a kiss on the forehead. It made my daughters whole trip that Cinderella said her name! What a nice cast member to over hear our conversation and make that happen. We took the paper to the castle the next morning and were taken right in to meet with Cinderella. I was so happy to experience Disney magic!
On our most recent trip just a few weeks ago we were at the Magic Kingdom and decided to wait until Extra Magic Hours to ride Splash Mountain, the line for it most of the day was 90min or more with no more fast passes available, we end up riding space mountain at about 9pm that night, look on the app at splash mountain, a now 5 minute wait, walk from the back of Tomorrowland all the way to the back of Frontierland, as we are going through liberty square we can see people going down the main hill, probably watched 10 or so logs go down, get to the entrance of Splash Mountain and got turned away because they are in quote from the cast member "closing for extra magic hours tonight", keep in mind as they are saying this people are still going down the main hill. It really bummed my girlfriend and I's day at the Magic Kingdom. With that said, we visited Guest Services on our way out and told them what happened, we ended up getting 3 EXTRA fast passes for our epcot day the next day, they could be used on all the rides except Frozen, and we get another 3 EXTRA fast passes for Animal Kingdom, those passes were good for all rides except Pandora. It was a great gesture and it really helped speed up the rest of the days of not waiting in line.
Sometimes it's fun to get stuck! I remember one trip I was stuck on Splash Mountain for almost an hour and a half. I got to look around the scene I was in(the laughing place scene) and take in everything and it ended up becoming my favorite ride!
Our family of 5 (Mom, Dad, 2kids and Grandma) all came down with the flu while at Disney. The front desk gave us a number to a local health clinic that picked us up, got is checked out and even delivered medicine right to the front desk. They joked about being the unofficial 7th Disney park. Everyone was so kind to us. If you have to get sick while on vacation Disney world is the place to do it. Room service with lots of hot tea and lemons and lots of kindness.
We went to Disney in 2003 (only time I’ve been) anyway, we got separated from our aunt, uncle, and cousins (so basically my family got separated from their family) I was a child and my parents didn’t have cell phones at the time so we went to the “lost people” stand and they told us there was nothing they could do because they weren’t all children. We didn’t even get to spend the day together:(. (we ran into them about 6 hours later)
Kristin Cummins i went to disney world in 2013 and 2015 now im going this year
My sister is a chef in HS and says if you ever have a bad experience at a table service restaurant, you should (respectfully) tell your cast member or manager because one of the main ways they try to make up for it is to give you a special kind of fast pass on paper that is good for ANY ride, ANY time, ANY park, for up to five people and seven days. I got one of these and it was awesome. I can’t guarantee you will get one, but the cast members always try to make things right/better if they can.
I was staying in all star music one trip and had a family next door to me who was super noisy and smoking inside the room. I could smell the cigarette smoke from my room and my daughter who was 10 at the time would complain about it. I called the front desk and ask them to move me because the smell alone was to much. They were amazing. There was no more rooms available (busy summer in July) but there was a room in pop Century (before the renovation) they moved us quickly and even give my daughter a gift card to buy whatever she wanted. Disney cast members went above and beyond and I’m super thankful for that.
I don't remember much about my one family trip to Disney World, since I was so young. But what was rememberable, was the fact that different members of my family (on multiple occasions) helped people from falling when they were about to pass out. One was even an older cast member who had probably been standing out in the heat for a long time. Another I believe was another guest in the line for whatever Little Mermaid ride. I believe there was one or two more occurrences as well.
My sister and I got stuck on the Winnie the Pooh ride during midnight once, and all I can say, it was the best experience ever! They turned on all of the lights in the attraction, and we walked our way out of it. It was so amazing to see all the behind the scenes mechanics that goes into the ride you normally never see!
Love the peaceful & balanced mom / parent advice on these videos.
My niece has a rough time dealing with things sometimes and apparently had an eventful discussion (meltdown) with my brother. He's a single dad trying to do the best he could with his 2 kids. Well... one thing led to another and my brother his 2 kids were meeting us at a ride for our fast passes and we all got escorted by an extremely nice cast member (who had some amazing stories of meeting some pretty famous Disney elite people - he was some sort of manager of guest relations at Epcot) all the way to the front of the fast pass line! We were then able to go back onto the ride again using our fast passes. That was such a special thing that they did and meant so much to us and in particular my brother who is not a huge fan of being in crowded areas (I know Disney is crowded by default, it was a family vacation). We also left my son's blanket and our rain jackets in our hotel room at Coronodo Springs about a month ago. His blanket that was actually his dad's blanket made by his grandmother when he was a baby. The rain jackets we realized we were missing when we were on the magical express on the way to the plane ride. Luckily we still had relatives that were leaving the hotel after us. They allowed my sister-in-law to go with housekeeping up to the room to grab our jackets. We unfortunately didn't realize until we were in the air on the way back home that my son's blanket was still in our hotel room! We called the hotel once we landed. They were able to look in their lost and found and sent his blanket back to us safe and sound. I could literally go on about ways that Disney really tries their best to go above and beyond to make sure your family has a great time!
During a family visit to WDW several years ago, my youngest son took off his pin lanyard while we were at a character breakfast. Pin trading was very popular, and he was so exited to have his favorite pins to wear. We exited the restaurant without my son's lanyard, but retuned within 4-5 minutes to find it gone. Apparently, another customer had stolen his lanyard and pins. My son started to cry. The manager of the restaurant told him not to worry - and returned with a new lanyard full of pins - many, we found out later, were the special cast pins that he had apparently collected from the other employees. He made one little boy very happy! That is the wonderful Disney experience our family has come to love and look forward to on our visits "home" to Disney! By the way, that little boy is now 25 and still loves to go to WDW!
I got sick when I was like 8 at Pop Century, and the housekeeping guy was so nice and accommodating. He offered to give us some extra toiletries on that trip and I swear I still have a couple bars of the facial soap in the rooms from 2006. Shoutout to that cast member because he was awesome.
Years ago on my 2nd trip to Disney World, we were there when Hurricane Erin hit. It wasn't a bad hurricane. There was one kinda rainy day with some gusts. We had a couple small trees get broken in front of our room at Port Orleans- French Quarter. The parks were closed, but we spent the day at then called Pleasure Island. Still had a great time.
One time I got stuck on the pirates of the Caribbean ride for a little over 45 minutes and when we were safely evacuated the cast members gave us fast passes, water bottles, and ice cream. I also was stuck on buzz light year for about 20 minutes and it was cool because they turned all the lights on (didn’t get fast passes because the ride just started up again)
Ugh this video made me so emotional and made me want to work at this magical place even more 💖😭
Um, no you don't. Totally different on the other side of the velvet ropes.
Thanks for acknowledging that Disneyland/World can be really stressful! We were stressed many times and I would feel guilty and think it was just my disfunctional family. But of course it is stressful what with the money spent, the competing demands/desires for rides and attractions, time pressure, etc. etc. So thank you!