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Beoplay EQ - How to Setup - Adaptive noise cancelling wireless earphones | Bang & Olufsen
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- Опубліковано 17 сер 2024
- Learn how to set-up your all-new Beoplay EQ earphones.
00:00 Introducing Beoplay EQ
00:33 First-time setup
01:09 Touch controls
01:35 Call controls
01:54 One-earbud operation
02:05 Bluetooth pairing
02:22 Reset the earphones
Beoplay EQ is our new adaptive noise cancelling wireless earphones that let you immerse yourself in pure sound. These are noise cancelling earphones with 6 built-in microphones, for clear calls and authentic audio. Discover more about Beoplay EQ here: www.bang-olufs... #BeoplayEQ #noisecancelled #YourSoundYourSpace #BangOlufsen #HomeOffice
YOUR SOUND. YOUR SPACE.
Take a moment to centre yourself when things at home get hectic. Adaptive active noise cancellation compensates for background noise while the snug, in-ear fit passively reduces disturbances too. Small and lightweight, Beoplay EQ in-ear headphones are comfortable enough to wear even when lying with your head on a pillow. Enjoy peace whenever you need it most or experience the true quality of your favourite albums without interruption.
WORK FROM HOME
Stay in touch with 6-microphones and market leading directional beamform technology for crystal clear calls. Enjoy moving freely throughout your home while connected to important calls with hands free or take part in a video conference while staying aware of your surroundings with Transparency Mode. The long-lasting battery matches you step for step and when you need extra time, a brief twenty-minute charge gives you two more hours of playtime.
SOUND
Tuned by acclaimed sound engineers, true noise cancelling earphones delivering Bang & Olufsen Signature Sound. Enjoy powerful, authentic audio delivered by a 6.88 mm electro-dynamic new driver. The powerful audio performance is enhanced by a customisable fit for passive noise reduction.
ANC
Adaptive ANC and Acoustic technology creates a stable performance for total silence, authentic audio and crystal clear calls without distraction. Compensating for a wide variety of background noises, Beoplay EQ offer true wireless immersion wherever you are.
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I'm using the Beoplay EQ of Bang & Olufsen's new earphones, Please allow the update of B＆O app can select the next song and the previous song
Hi there!
Thanks for reaching out. We will be happy to share your feedback with our development team. To do so, please reach out to us via support.bang-olufsen.com/hc/en-us with further details. You can also contact us by using the support option via the Bang & Olufsen App.
We are looking forward to hearing from you.
Regards,
Bang & Olufsen Support
Yeah that is horrible that u can't skip tracks
Amazing earbuds. Insane, crisp sound signature with deep, rich bass. The instruments separation and vocals on these are incredible. Gorgeous design and great build quality
very average sound, comparable to wired 20dollars ones
This is an insanely sick introduction! Shows how uncommunicative and self indulged the promoters are
It is rather interesting b&o doesn't have a "next/previous song" skipping control/gesture on its $399 premium earphone
Yeah that’s insane. Really disappointed
Supposedly that was the trade off from their E8's to these to get sound quality better, idk if true, and idk if possible for EQ's to be updated at later time to add that in, however they're also not sport earbuds, more for when just wanna listen to great sound music is top priority, without major activities occupying your hands, or ability to have easy access to your devices, so using phone/tablet/etc to rewind, fast forward, skip, go back, find another song is fine... For running, and/or working out can switch to better fit earbuds with those options when don't want to, or can't easily access devices
@@aldoparziale5669 but they do. Tap tap+hold right earbud and volume goes up. Tap tap+hold left earbud volume down. Just did it. They could from the start.
Am I alone being confused here? What was one tap, three taps, hold gestures in this video? Cheaper production, of course, but someone demonstrating usage and doing a voiceover was much more straightforward in my view.
Same here but I found the PDF manual helped me understand better:
Place both earbuds in the case then Press and hold both aluminium touch panels for 6-8 seconds.
The blue indicator will flash when pairing is initiated, allowing you to find Beoplay EQ on your device.
Just purchased these and the sound and finish is top notch premium. I have only a few complaints that could easily be cleared up with a software update. #1. No in app EQ. #2 I can’t tell the difference in noise canceling and “neutral” settings. I wish I could remove the neutral setting and just go directly from noise canceling to transparent. #3 I wish the device would remember that I want to hear my own voice on all phone calls.
Hi Matt!
Thank you for your kind words and feedback. We are happy to inform you that the sound can actually be equalized in the B&O app by using the Beosonic feature, which can be found under listening modes. In regards to your other comments, we will gladly forward these as suggestions for improvement to our development team, hopefully, this is something they can implement at some point.
If you have any further questions or require assistance of any kind, please feel free to reach out to us via www.bang-olufsen.com/en/support/contact, we are always happy to help.
Kind regards,
Bang & Olufsen Customer Care
I only get 4 to 4.5 hrs (fully charged) baterry life on 70%volume from them. May you guys please share with me your battery life of the EQ? Because B&O says they should last about 6hrs. Thank you.
Hi Witsanu!
We are sorry to learn that the battery life on your Beoplay EQ is not lasting as expected. Rest assured, we will do our best to assist you.
In general, the battery life depends on the volume, intensity of music and equalizer settings. This means that the battery drains faster at higher volume when playing higher intensity music like rock or heavy metal. If you play music at moderate volume levels (50%), the battery in your Beoplay EQ can support up to 6.5 hours of playtime with ANC on and 7.5 hours with ANC off.
If you test this out, and the battery is still not as expected, please contact us via this link: www.bang-olufsen.com/en/support/contact. Hope this information helps.
Kind regards,
Bang & Olufsen Customer Care.
Looking forward to try them on first to check the sound quality and ANC!
Are they going to be available at uk stores from 16th August?
Hi there!
Thanks for your interest in Beoplay EQ. We will be happy to answer your question. Beoplay EQ will be available in stores and in our webstore on August 19th.
On our website you can sign up to receive a notification once they are available. For availability at our local stores, we recommend you to reach out to your store of preference directly.
Feel free to reach out anytime, should you need anything else.
Regards,
Bang & Olufsen Support
I have just bought brand new B&O EQ headphones and it is fantastic ; however , sometimes, when I listen to music the left headphone disconnects for a while and then continues to work. What should I do?
I have the exact same problem but I found a Solution by experimenting In many ways by myself. It May work for you so give it a try. First use the left one until the battery completely drained out. It will be very annoying Because it turn off and on and will Take some time. After that put it in the Charging Case Alone , Take the right One out of the case. Wait Until It is Fully Charged and and it became good as new for me. Give it a try And Let me know If it Works for you So I can help other People too because this seems to happen to many others🙂
Hi Deniz!
We are sorry to read that you are experiencing sound drop-outs on your left Beoplay EQ earphone. Please reach out to us with the details of your setup via via www.bang-olufsen.com/en/support/contact, we are more than happy to assist you regarding this.
Kind regards,
Bang & Olufsen Customer Care
How did the sound improve compare to its brother E8? :)
Bigger driver at least, so I expect better sound. And hopefully not equally hissing/harsh.
The most confusing earphones I have ever used.
It’s impossible to determine if the ANC is on or not.
really looking forward to trying these out to replace my PI7s if the 6.5 hour battery life claim is true. hopefully transparency mode is good, noise cancelling is excellent and sound is mesmerizing with deep bass and clear mids. the sand color is absolutely gorgeous, wish it wasn’t so far out till august 19th though
Did you get them? Wondering what you think! I have the momentum 2, galaxy buds pro, and those beans, I have the new buds coming now just because I got them half off. I also had the Bose but the call quality sucked but I also think I had a defective unit. I want either these or the bowers so..... idk now !!! I don't get on planes often so that feature is irrelevant
@@michaelmarquez6133 Yeah I did, had them for a week but returned them. Sound quality wasn't as good as my PI7's. That's not to say they sounded bad, but they just lacked the extra detail the PI7's provide, especially in the bass department. I really couldn't listen to them for more than an hour without aggressively pulling them out of my ear and going back to my PI7's. Also they dont get really loud, I always had to turn them up to 85% volume to get what I heard on my AirPods Max at 65% volume. The ANC was pretty trash and weak, it blocked consistent noise, but anything spontaneous like voices and it did pretty much nothing. Transparency mode on the other hand was pretty good. I think after these I'm pretty much done looking for something to replace my PI7's, dont think anything will come close to replicating their sound quality as wireless ANC earbuds which I guess is due to the fact that they’re the only ones with a balanced armature + dynamic
Don't even think about it. You'll regret having one of those. Stick to your p17, or try the new p17 S2 if you need an upgrade
I bought the beoplay EQ but both left and right piece does not connect, there should be a dark blue light indicating that it´s ready to pair, but I don´t see any. I tried dozens of times pressing the buttons but to no avail. I am now getting frustrated and kept on cursing myself why I even bothered purchasing such a piece of j_ _ _ knowing from my previous experience with the E8 3gen that the app does not work. so what am I going to do with a 300euro useless thing that can´t connect to my phone? sorry for my language
Hi there,
We're sorry to hear about the connectivity issues you are facing with your new Beoplay EQ. Please reach out to us with further details of your setup and issue via www.bang-olufsen.com/en/support/contact, we are more than happy to assist you regarding this.
Kind regards,
Bang & Olufsen Customer Care
Hello . Which soundbar is best for inside use ? Active noise cancellation, transparency? Or neutral?
Hi there,
Thank you for your comment! Since sound in general can be a quite subjective matter, it would be best to test both, Neutral and Active Noise Cancellation modes, to see which one would fit your particular interior environment/context better. Transparency Mode is only advisable if you require interacting with the environment by listening in, for example if somebody is speaking to you, etc.
If you have further questions, please feel free to contact us via www.bang-olufsen.com/en/support/beoplay-contact.
Kind regards,
Bang & Olufsen Customer Care
I bought today my EQ’s. Unfortunately after updated them with the latest software the right bud stop working. It’s impossible to reset the setting because is dead. Any advice?
Hi Sebastian,
We are sorry to hear about the connectivity issues you are facing with your right Beoplay EQ earbud. We will gladly assist you with this! Please contact us with further details about your setup and issue via www.bang-olufsen.com/en/support/beoplay-contact.
Kind regards,
Bang & Olufsen Customer Care
awesome
Major Update Guys!!
they have just added the function of backward and forward skipping of tracks via an update with the B&O app.
(R): 3 taps -> next song
(L): 3 taps -> previous song
SOMEBODY PLEASE TELL ME WHO IS THE MUSIC COMPOSER OF THESE ADS ????? BANG AND OLUFSEN????????
Brand new. Got them to pair next I used them they wouldn’t pair and so did a reboot and now they won’t pair and the charging station won’t hold battery. Completely fault and brand new
Hi Nick,
we are very sorry that your Beoplay EQ won't pair. Please contact us via support.bang-olufsen.com/hc/en-us with further details and we will gladly help you further.
Kind regards,
Bang & Olufsen Customer Care
Hi guys i have these and they are on s/w version 6.1.2, the left earphone after 2 beeps automatically disconnects from the device after a few seconds of use
Hi Kelvin,
We are sorry to that you headphones left earphone disconnects after a few after a few seconds. If a reset as seen here: tinyurl.com/5ffxt2ar does not resolve the issue, please reach out to us with further details of your setup and the issue via www.bang-olufsen.com/en/support/contact, so that we may look into this for you.
Kind regards,
Bang & Olufsen Customer Care
@@bangolufsen I reached out thank you, guys.
please fix bluetooth disconnect issue when one earbuds disconnect randomly.
Hi Eyal,
we are sorry to learn that you are experiencing issues with your earphones disconnecting.
To best assist you with this, please reach out to us via support.bang-olufsen.com/hc/en-us with further details.
We are looking forward to hearing from you.
Regards,
Bang & Olufsen Customer Care
Where’s the video for Indigo navy colour and where can i get it from ?
Hi Aakash,
We apologize for the inconvenience, but currently we don't have a Indigo navy color version of the Beoplay EQ in our portfolio. You can find the earphones in our web store (www.bang-olufsen.com/en/int/earphones/beoplay-eq?variant=beoplay-eq-black) or at a B&O dealer nearby: stores.bang-olufsen.com/en/search.
If you have further questions, please feel free to contact us via www.bang-olufsen.com/en/support/beoplay-contact.
Kind regards,
Bang & Olufsen Customer Care
I am unable to add them on my device. Every time i try to connect. I get a message unable to connect. Any help would be appreciated.
Hi there!
We are sorry to hear that you are facing difficulties connecting your Beoplay EQ with your mobile device. Please make sure to follow the steps outlined here: support.bang-olufsen.com/hc/en-us/articles/4403262174481-How-do-I-pair-Beoplay-EQ-to-Bluetooth-
Should the issue persist, please feel free to reach out to us here: support.bang-olufsen.com/hc/en-us We will be happy to assist you further.
Bang & Olufsen Customer Care
Unfortunately it doesn’t support siri or voice command and the ANC touch control is totally confusing, please update software to solve all the unfortunate things this is a very expensive device and B&O is a big co. You can easily avoid all negative things in this earphones.
My right ear bud has stopped working completely after 2 hours use and nobody gets back to you on the contact section of the app
Hi Daryl,
Thank you for your comment! We are sorry to read that your right Beoplay EQ earbud has stopped working and that you haven't received an answer via the app's contact form. Please contact us with the details of your setup and issue via www.bang-olufsen.com/en/support/contact, we are more than happy to assist you regarding this.
Kind regards,
Bang & Olufsen Customer Care
@@bangolufsen ive already tried to do that numerous times nobody replies
@@darylmorgan5464 Hi Daryl!
We are sorry that you didn't receive the replies from our team. We do see two emails sent to you last week. Please make sure to check your spam/junk folder.
Feel free to reach out again anytime, should you have any questions.
Kind regards,
Bang & Olufsen Customer Care
the "Neutral mode" is very noisy and that really sucks
Decent TWS otherwise,
They really should kept the leather case.
I dont know whether its me or not, when i try to connect my B&O EQ with the app, the app just continuously stuck in loop of fetching images or somethin and it doesn’t stop.
Hi there,
We are sorry that you are experiencing issues connecting your Beoplay EQ with the app and will be happy to help. Please restart your phone, establish a Bluetooth connection between your EQ and your phone and then open the app to try adding the earphones again.
Should the issue persist, please reach out to us via support.bang-olufsen.com/hc/en-us so we can further investigate this.
Regards,
Bang & Olufsen Customer Care
@@bangolufsen same thing happened honestly tried to connect with the app and it just stuck me in a loop of fetching product image, i contacted through email but there is still no respond.
@@Aloneasagod00 Hi again!
Thanks for keeping us posted. We are sorry that the issue persists and that you didn't hear back from our email team yet. Currently, we are having higher-than-expected contact volumes which can cause longer response times. Our apologies for that.
As for the difficulties you are experiencing with the app, we have reported this to our app development team. They are currently working to have this fixed with the next app software update. Please afford us some patience till the new software version is available.
Should you have any questions in the meantime, please do let us know.
Regards,
Bang & Olufsen Customer Care
@Bang & Olufsen the same issue is happening on my iPhone 11 Pro iOS 15.2, cannot connect B&O EQ to the app, the app stuck on Fetching product images. I tried your suggestion to restart the phone - no luck. Please fix it!
@@ramilzinnatullin2587 Hi Ramil!
Thanks for letting us know. We are sorry that you are facing this issue and will be happy to help.
Please note that our development team is already aware of this and working on a fix to be available with the next software update.
Make sure to install the next app software update as soon as it gets available.
Feel free to reach out anytime, should you have any questions in the meantime.
Kind regards,
Bang & Olufsen Customer Care
Is it made for iphone, ipad like h9. Why not for andoid. really disappointed
Hi there!
Thanks for reaching out. Beoplay EQ is compatible with Android and iOS likewise.
We hope this helps! Let us know if you have any other questions. We are happy to help.
Regards,
Bang & Olufsen Support
Better for Samsung!
Samsung has DOLBY ATMOS !
I have the EQ. Two question please.
1. I got these as a gift but i am not sure about the authencity. They can connect to the app and got updated successfully. The serial on the box and in the app match but the serial on the hinge of the black charging case is impossible to see without a strong flashlight (which match by the wat). Is this visibility of the serial on the case normal? And by being able to connect to the app make these real?
2. The first time launching the application it ask to turn on location and so I did to update the device. After that i turned my location off. Later i enter the app and it ask me to turn on my location again for better experience but I deny this time Because I Never turn on my location and when I enter into my device it says connecting but never got connected. I forced stop The App and start it again and the same things happen. Do I Alway have to turn on my location on ( i never want to) to use the app? Besides none of my other pairs from other brands need location to open their apps.
Sorry for the long questions. Your answer would be much appreciated. Thank you.
Hi Witsanu, thank you for your comment! We will gladly assist you with your questions. If the earphones connect to the app and update the software, we can confirm that they are authentic. However, if you want to double-check this with us, please feel free to send us the serial number via www.bang-olufsen.com/en/support/beoplay-contact, and we will be more than happy to look into this for you.
Regarding enabling location permission, Android requires location permission to enable Bluetooth Low Energy mode, which allows the app to connect to your Beoplay EQ. E.g. on iOS devices, this is not a requirement. Don't worry, we do not collect any kind of information.
If you do have any additional questions, please feel free to reach out to us. We are here to help!
@@bangolufsen thank you very much for your kind assistance. Is a relief to hear that they are authentic. Although the volume is a bit low but I Am enjoying The sound Quality so much. One more question If You Don't Mind. In the app I cannot Find The battery percentage of the charging case. Is this by default or What Do I have to do. Once again thank you very much.
@@witsanuchawala3870 Hi Witsanu!
We will be happy to answer your question. The battery level of the charging case will be available again in the app with the next software update. Our app team is currently working on this.
We hope this helps! Let us know if there is anything else we can help with.
Regards,
Bang & Olufsen Customer Care
@@bangolufsen Thank you and Great customer service. Becoming A Fan Now. Do B&O have any wireless headset for ps5?
@@witsanuchawala3870 Hi Witsanu,
We will gladly advise in any way we can. Currently, we have no headphone model specifically designed for Playstation 5, as our headphones have been conceived to work mainly with mobile devices and Xbox (only the Beoplay Portal), therefore full compatibility cannot be guaranteed. Please feel to check out our headphone portfolio here: www.bang-olufsen.com/en/int/headphones.
Regards,
Bang & Olufsen Customer Care
Whats the music being played here?
Great question. I was pondering the same thing. No luck trying Shazam.
Omg these ones are the worst to connect to the app, i spent 2 hrs to get it connected to the bt. Finally got it, but it doesnt connect to the app automatically. And it happens every time i use it!!! My $90 soundcore n $50 soul can do better
Hi Claire,
We're sorry to hear about the app connectivity issues you are facing with your Beoplay EQ. If reinstalling the app and restarting your mobile doesn't help, please reach out to us with further details via www.bang-olufsen.com/en/support/contact, we are more than happy to assist you regarding this.
Kind regards,
Bang & Olufsen Customer Care
What kind of genius think not having track control on a Bluetooth earbud is a good idea? I hope it is added in the future software update
I am completely blind, I have bought your headphones before, this is extremely disappointing because I have absolutely no idea how to use mine now. This is completely useless to me. Please publish a version with a voiceover I literally do not know what is going on.
Hi Diego!
Thanks for your feedback. We are sorry to hear that you are experiencing issues in operating your device.
To best assist you, please reach out to us via support.bang-olufsen.com/hc/en-us with further details. We will be happy to help!
Regards;
Bang & Olufsen Support
Am i the only one having problems getting it connected?
Hi Cheomgi,
we are sorry that you are experiencing issues connecting your Beoplay EQ and will be happy to help.
Please contact us with further details here: support.bang-olufsen.com/hc/en-us
Kind regards,
Bang & Olufsen Customer Care
This paring system is driving me bonkers mate.
Hi there,
We are sorry to read that you are experiencing pairing difficulties with your Beoplay EQ. We will gladly assist you with this! Please contact us with the details of your setup and issue via www.bang-olufsen.com/en/support/contact. We are looking forward to hearing from you!
Kind regards,
Bang & Olufsen Customer Care
@@bangolufsen Thanks for following up. I had actually tied contacting support already, but the live chat didn't work and just sent me in a loop.
@@madtitanbathos Hi there,
We are sorry to hear this, please try reaching out to us via e-mail using "WRITE US" instead on the contact page: support.bang-olufsen.com/hc/en-us/articles/360042167451-contact. We will gladly assist you with this!
Kind regards,
Bang & Olufsen Customer Care
I stopped using these shortly after i got them. Loved everything about them but using three pear devices lack of multipoint was a no-go. Now march 2023 by accident i find out there’s a multipoint update?! Best buds ever for me. But only in sound.
It’s hard not to complain so here goes; about time my Danish friends, about fulfan time right?! You understand. Everybody has it and i was using airpod pro’s. And the eq’s were awful to say the least in connecting. From laptop to phone? Hang on, disconnect, put in case, connect on phone get them out of the case sqeeze the buds and in they go……. So many times a day. Everywhere. It was too much.
This should have been there from the beginning. Full stop. No launch otherwise. I know your team discussed this feature to death.. who gave in?! Tell him i said Hi.
Have B&O fixed their horrible Bluetooth issue? Or are they still advising you make sure your phone/device is on the left hand side of your body?
Great brand, but horrible Bluetooth issues in previous models.
I had not so good experience with E8 2.0, it is a shame vs the amazing sound quality
I wasted $450 on E8 model. When i put my phone in my pocket always connection breaks.
If you having trouble with connection then stop always blaming the headphones go get a new phone !
I had Beoplay H9 3rd generation
Beoplay HX
and they both works perfectly fine from the day one until now.
Even at crowded places not having any issues with the Bluetooth so duh !!
@@Hdd554 i have iphone 12 pro
@@Hdd554 erm, the issues are still there with the latest iphones and ios. I have been through several troubleshooting sessions with the B&O team. Good for you if you've had no issues. But many others have.
VOLUME TOO LOW!!!
Hi Lim!
We are sorry that you are having issues with the volume on your Beoplay EQ and will be more than happy to assist you with this.
Please reach out to us with further details here: support.bang-olufsen.com/hc/en-us so we can take a closer look.
Kind regards,
Bang & Olufsen Customer Care
@Bang & Olufsen liking and highlighting aggressive replies to comments about their Bluetooth issues really takes away from this great brand.
Rather than addressing KNOWN Bluetooth issues, they are happy to like and highlight aggressive comments telling users to upgrade their devices instead of blaming B&O. These issues are still ongoing in the latest iPhone, iPhone 12.
Very disappointing and poor customer service.
Wtf are you on about? They’re responding and addressing every issued mentioned, what else would you rather them do?
What a waste of time that video was
This video is abysmal