Engaging Residents in Retrofit and Understanding Customer Behaviour

Resident engagement is an important part of retrofitting a property, after all, we are retrofitting a person's home. These panellists will talk about engagement strategies and how to understand customer behaviour.
Chair: Jeremy Kape, The Guinness Partnership
Speakers:
Paul Norman, Clarion
Professor Fiona Fylan, Leeds Beckett University
Kate Charrington, Projekt 3