This, if i was selling consoles id have a whole spreadsheet of order numbers tied to pictures of the SN and other images such as the fixed component. Even though its documented on video it would help to have it in a collected place and it would help protect against problematic buyers.
I take it you dont run a business where customer service is a priority? You take the L and move on, the potential repercussions otherwise can completely ruin your business
@@effekt4lmao if you think just taking the L is good customer service or just part in running a business then you’re clueless. plus people can obviously see this is a scam so a business will most likely not fall for it either. but he makes content so it’s not really a loss.
HDMI def worked on that series X when they got it. They had their profile loaded onto the Xbox when you booted it up, hard to do if you cant see the screen.
I have a theory on the second one, they had one already that wasn't working (over heating) they received the good one from you and return the bad one to you . . .copy any and all serial numbers on these machines for your records and any returns don't match the serial numbers then you know they are trying to scam you IMO
@@sharpie6136 I wouldnt doubt it, thats why whenever I sell something online I always use an invisible ink pen to leave a mark on the thing ive sold and also take pics before I send it out so if someone tries to do a switcharoo then I have a way to identify there some hokey business going on. Started doing this because I had someone do something similar where they switched out the working thing I sent them for one that was broken but I didnt have a way to prove it cuz I didnt take pic cuz i got sloppy with that transaction. Always CYA.
At the end of the day all the Buyer did was yeah get a free repair for their F up but the monetization gain from the video is gonna bring in more then enough cheeder for the new part and labor. so its just another Win for Mr. TronicsFix
With the series X, one of the USB ports is also mangled. But that was there prior. The HDMI port was fine when you shipped it out. The purchaser was the one who caused the damage to it.
The minute I saw that clamp missing I’d have put it back together and sent it to the customer. Also you know how rough people can be with HDMI ports and you would not have missed a faulty one. Checking them on every console is a given. The customer is at it!
Steve, it does my heart good to see you recovering from your cancer treatment! In late 2019, I was diagnosed with a malignant neoplasm of the base of the tongue that had migrated into my neck lymph nodes. I went through six weeks of daily radiation, and weekly chemotherapy with my last treatment around April of 2020. Naturally the radiation destroyed my thyroid and saliva glands; so even four and a half years later, there are challenges. That said, I am still here, and in six months my surveillance visits will terminate. Hang in there brother; surviving cancer treatment it is a lifetime journey, but you'll be good!
You are so incredibly kind. Beyond Fixing this, & sharing it. The Community & you Knowing full well you don't do shotty work. Thanks for all you do, electronics or not. I personally love your dedication to fixing what's broke & possibly breaking stuff to teach us all. Definitely a technician for the people. 😁💪.
You got a different board back. They switched out yours with their nonworking one. I've had this happen to me with my custom PC's I build. I thank god had pics to show to EBAY that the customer was a scumbag and got to keep my money. Take pics and log all the numbers man. It will save you in the long run. Great vid as always and I'm glad your doing well.
The first one was clearly the same board, because it had previous work that he did. The customer clearly broke that one and tried to blame it on him. The second one...isn't as clear. It worked, but he may not have tried to play a long game on it after fixing it, so it may have had an issue that wasn't detected.
Man ive watched probably every video you put out. Im sure everyone including myself has always been impressed with your work. With that being said that customer broke the console and wants to blame you
Hey steve, I hope this comment finds you well. For the first one, its clear they tried to scam you. You may need to start using a warranty seal of your own on the devices you sell. For the second one, you can check the thermal feedback resistors near the apu. It can go bad and cause this issue.
Warranty seals are not enforceable. Someone might open something just to make sure its clean. His videos are all he needs to prove it was repaired correctly step by step and that it was tested and running.
Do you keep records of the serial number of the consoles you sell? I feel you should to make sure the buyer is not trying to rip you off and ensures that you are getting the correct device back that they claim is broken.
I record serial numbers of everything I fix and/or sell. I know you make videos but I take photos of components as they are better for zooming into to see if there was damage or something different if I get the console back.
The HDMI port at 16:41 looks exactly the same as the video from the previous repair (even though I know you were trying to be nice and not call them out). Definitely no sign of copper in there from being bent. You need to add some stickers inside on screws for protection if someone else opens it. Also, not sure if you are recording serial numbers, but if you're not you might need to start. Both of them seem kind of scammy...
you are obviously a decent guy the customer with the missing clamp and damaged hdmi is definitely scamming someone else ruined that and customer is just after a free fix!
To this day, I don't understand how people can take an HDMI cord and jam it so bad that it bends the metal shielding around the port. It's like they are taking out their aggression on the poor console. Never insert an HDMI angry.
This here, i have all the gen of playstation consoles and have never damaged the video/hdmi ports. Maybe the console gets knocked over by a dog or walking by it near a dresser.
The two most common causes from anecdotal evidence from consoles I've fixed is firstly them getting knocked over and getting hit on the connector and two people trying to shove them against the wall to fit behind a TV or in a shallow cabinet and bending the entire connector.
By watching your videos it seems like you do your due diligence and ship a working product....problem is a lot of people are just dishonest and will take any advantage they can get and play the system. The only advice I can give is to sell everything as "working when shipped" and leave it at that.
Hey Steve. You definitely put the clamp on the Series X the first time. Just FYI you put the X clamp on wrong. You put the 2 black plastic rings over the caps. The HDMI port was definitely not damaged in the original video. It was damaged from the customer, but you always want to try and make the customer happy. Good job as always
Think they trying to scam u on that series x ,id be mesaging them ask where the clamp gone and asking who took it apart .also clearly worked when u shipped it
Yeah what happened on that first one is buyer was jamming his hdmi cable in there with reckless abandon like so many people do and broke it himself, then he freaked out and thought he would try and fix it himself, and not even knowing how to open the case thought he had to remove the label to get into it. He took the thing apart, realized he had no idea what he was doing and put it back together and forgot the put the clamp back on. He then contacted you claiming it was DOA and made up a story about Geek Squad to explain the label and missing clamp. I don't think he set out to scam you from the moment he bought it, but sure looks like he was lying to cover up his carelessness.
Sorry you have to deal with people like this. Unsure what exactly they did, but they did something. That much is obvious. Thanks for doing what you do! Keep it up!
I got a suggestion for you to protect yourself against return scams. It is advisable to mark the main parts with your signature using indelible ink, take photos of the same upload them to the product advert and put in a disclaimer that any returns which do not have your signature on any of the parts will be refused.
Just a tip. Put a red marker across the boards before shipping it out. Clearly someone just did a swap on you and said it wasn't "working". You've been scammed. Now they have 2 X1s for $150. It clearly worked because you can see their account on it after you fix the HDMI. If it was actually DOA, it wouldn't have been possible for a account on it.
The One X definitely seems like the seller swapped in a faulty unit. Going forward, you could document the serials and perhaps put some type of mark or indicator on critical components (maybe not even showing on camera, so it can not be mimicked) so that you are able to more easily tell if someone tries something similar in the future.
Steve, I have been selling on eBay since September 1998 (not long after the name change from AuctionWeb). It used to be, everything was sold as is, and there were no returns. Naturally, that has changed considerably over the years, with eBay highly recommending returns, to outright forcing them upon sellers. Regardless, unscrupulous buyers can game the system, claiming significantly not as described, or any number of reasons to commit fraud. Unfortunately, returns fraud on Amazon, eBay, and other sites is extremely common with consumer electronics. Even though a warranty cannot be voided due to sticker damage, I use them on certain items with the language "no returns if sticker removed or tampered with". I do NOT offer a warranty, therefore am not denying warranty service due to a damaged warranty sticker. In addition, screen shots of the onscreen Xbox (or whatever) serial numbers, plus the physical serial numbers are recorded and included as the item pictures. At the end of the day, all you can do it try to mitigate your losses, keep your 100% positive feedback rating, and work knowing eBay sides with the buyer about 90% of the time regardless of evidence.
What you need to do is one set up a file folder on cpu or a physical copy, take a picture of all components of the mother board that you repaired, put all photos in this folder with device repair info like date, identifying markers, repair time and etc and lastly, order and apply your own tamper indicator stickers?
What I can say 1st won't accept the conplain. 2nd 17:00 when u put everything inside you forgot put rubber band around electronic psu. 3rd console has been stripped down for some reason so the custommer should pay for fix as normal plus price of clamp and thermal putty :) 4th how the custommer has been logged in to the console? If the HDMI will be faulty (not broken) then it should work on some positions what do u think?😊
what the hell is wrong with people trying to pull scams like this damaging stuff and sending it back for free repair. Its pretty poor eh, if you was just a normal repair shop you probably wouldnt have video to look back on and compare it. Good job for you that you do so you can call out these scammers
I would get labels made like they put on games to stop them taking them back to put on your consoles n that when you repair them. It stops being scammed like with the x box not being opened which it was. It’s just a thought but it’s what most of the comments are on here would do. Just saying. Keep up the great work mate and keep safe.👍🥳
Hi, Steve. Now I think they took the HDMI port from the Xbox and replaced it with one that did not work and forgot to put the X clamp back on it. So they could use it in another Xbox. And get you to put another HDMI port on the one you fixed. They could have even taken the X clamp of the Xbox to use it on there Xbox. You should take some hi res pictures to protect yourself. And I notice when you turned on the Xbox there was a profile on it. And its hard to put a profile on the Xbox without a picture on the screen. So the HDMI port must have been working for them, to do that. And somebody broke it. And thought "I will get you to fix it and save some money."
Sometimes an update goes horrible. Try uninstalling the os. On the Xbox. Then reinstall. That might fix th fan problem. Love your content keep up the amazing work.
For the fan, did you fix the leads on it? If they are reversed that could be why it can't cool. Also make sure the fan connector is good! I know I'm not telling you things you don't know but the things you say while troubleshooting point towards a fan issue.
Yep, someone switched boards, I think it's time to document all board numbers or mark each board so people will know, they can't switch. You need to protect yourself and business. Send a print out of all numbers that have been tested and cleaned with the recite so the customers know that you are now aware of what parts are in the console.
Steve very glad to see you're doing better. Never doubted you at all. Well you gotta invest in getting your own custom VOID WARRANTY stickers an put them on items you sell. That way its given that the purchaser opened the item and broke it them selves. Plus take pictures of every side to have for records showing how ports are an if it has any scuffs from previous drops an such. I lnow this is a bit much but you have to protect your self an not all ways side with the customer. Like that say goes "the customer is always right'. No. No they are not especially in these times.
You can't void a warranty just because of a damaged sticker, these things have no legal standing. But it would prove someone tampered with the console after shipping, so it should be of some use.
@@klopferator I know that, but like you said using them will show the item was opened an messed with after being purchased. An having photos to go with that for records is a strong case to not take a return or replace.
This would be a good idea. Removing the stickers wouldn't void warranty, but people would be less likely to mess with anything because they know that you would know for sure and may be less likely to accept a refund.
Maybe get your own warranty style stickers for these kinds of things, so after you're done and its good to go and you're ready to ship. You'll know in the future if someone got into it and did some work?
If it didn't work when the person received it, how did they managed to get a profile on there? Also what happened to the rubber strap? When you took it apart there was no strap. Plus the fact the x bar holder thing was missing. Something is fishy here.
Someone is scamming you and while you can not say 100% sure that the HDMI port was or wasn't damaged, I can it was not damaged to any extent that precluded its function. I have probably watched 90% of your videos and when you make a mistake you always as you screw that last screw into the backing plate..... look at the camera and say "Did I do X or Y? I do not remember" and take it all apart again. You are like captain anal-retentive. This is why I watch the channel, great repair tech, honest guy that has great scripting, editing and content skills. Peace out sir.
I'll be the first to tell you that Microsoft and even Sony has cheapened up these ports on these consoles. My usb port on the front I have to baby on my Series X because it doesn't seem secure and feels cheap when plugging in. It like either wasn't making contact or the hdmi port was faulty to begin with. That's just my own 2 cents.
In regards to the Series X, you were taken advantage of. They definitely swapped out the internal out. I agree with others to start noting serial numbers so they can't do bait and switch. Sad people resort to this scummy tactic.
Is possible the buyer of the series x took your machine and used all the top half and put it on another non working motherboard. So swapped just the motherboard around and then sent it back. Hense the missing clamp. So they fixed there machine for free and now if you send it back they will have 2 working machine for the price of one. You should dispute the return as the clamp was missing and the sticker had more damage and if he took it to geek squad and they did a disassembly they they are responsible for the repair. To protect yourself may I suggest a UV pen and mark the individual parts with a number then if something is replaced or removed you will know it's been tampered with. I had the same thing when I sold a NeoGeo and it was returned the motherboard had been swapped and I confronted the buyer with proof it had not been shipped to them in the condition they returned it in. And I would have to charge them for the repair. They never responded. And the board they returned had a uni bios 4 upgrade fitted that was fully working. That my console never had installed .so in a way I gained as once repaired I sold it on at higher price with the uni bios 4 upgrade. You have to protect yourself from dishonest people.
You should consider putting on some unique stickers on your repaired consoles that would break if someone opens the consoles. Just like a warranty seal. I don't see the point why you should repair the first console free of charge while someone else was inside it before returning it to you and obviously messing it up
Maybe that customer might have replaced the bad hdmi they have to the good one you had and put the bad hdmi into your console and might have told it is not working
Steve, I think it's awesome that you put yourself under the spotlight. However, if you do check it like you said, it sounds like damage after the fact. I mean the buyer took it apart. That's never great when they don't put the clamp on.
Customer states the Xbox didn't work when they got it. The customers account just magically installed itself though... Call me what you will, but I would have sprayed fart spray in the fan for them before I sent it back.
I would suggest trying to reflow the CPU , we all know the leadless solder can oxidise a reflow might at least tell you if the thermal sensor has been disabled in this way ?
Is there any way to subtly mark a special code onto the board that will make it easily identifiable? Perhaps make video evidence and videotape where you left the mark on important removable items and the boards themselves, as well as maybe doing it as one full video so as to not be told that it was edited and at the end, confirm the serial on the video. So that way, maybe anything happens, you can know if they stole / replaced components.
watching the other vid on this black xbox the HDMI looks fine like it had no damage, and you did put the clamp on. take serial numbers down, or start marking the board, shell, etc with some hidden numbers/markings somewhere. *dont gotta make sense just so long as it makes sense to you*.
It was broken. It got sent to you to fix. You fixed it. It worked when done. It got broken again. Now it's back in your hands. Hopefully you didn't get scammed but seems you did.
Someone was in it, And What do you mean you can't prove the HDMI didn't work, Look at them Again, Your HDMI looks Fine and Clear, you got it back and a Dab of Solder can be seen no problem at all in the Bottom Middle, My 1st Guess the Reason the Label looks bad, is because whoever it was that bought yours, Heated it Up took it off yours and Then heated the Bad Box up an Shined it up
This is why i take pictures and video of the entire repair process because people are dishonest. I take pics of part numbers serial numbers damaged parts and anything i think may be a concern because im not refunding any money on a item i can verify was repaired
3:34sure they didn't mix consoles up? I know i found a weird bug in the Series X that causes the Console to not register 4k. Its dumb as hell. 20:05 Just get a External Drive & keep a few installed on it & then plug it into the Xboxs to play them. Saves the download time. Don't they still hardcode the Parts to only work in certain consoles with the same numbers without being reflashed? Or did they ditch that after the xbox360's?
Should have just tried replacing the fan on the overheating one imo. It might just have had trouble ramping up correctly or something. The fact you hear it well does not mean it works well. And it barely spinning on second attempt is fairly sus.
Do you have a follow up on the first console? You blurred the customers account info, that was already set up when you tested the console. Have you asked them how they managed to set it up without HDMI? In the future, you should consider taking and archiving high resolution photos of ports and easy to damage parts that you send out, to be sure if you missed it or it was customer induced. I was scammed with mismatched serials once and since that happened on any unboxing I have a camera rolling and recording the serials etc.
That means the person that bought it was being aggressive with it and broke it instead of them saying hey I was excited I plugged it in I may have jammed it in real hard and broke it
I’ve seen similar damage to HDMI port by plugging it in upside down. With the board having been tampered with and the spring clamp missing, are you sure the board hasn’t been switched? Seems like the buyer should have contacted you prior to messing with it, and further, why would he take it to geek squad? Because it was his fault? Pretty questionable circumstances, especially since it was working when he received it, proven by his profile being present.
I would definitely start taking detailed photo's and serial numbers Steve. You have to protect yourself. People are devious.
This, if i was selling consoles id have a whole spreadsheet of order numbers tied to pictures of the SN and other images such as the fixed component. Even though its documented on video it would help to have it in a collected place and it would help protect against problematic buyers.
I literally just said this myself. He's gonna have to put a stop to this. It's actually disgusting :( @@toasterbath7152
He doesn't need to he has video proof😂
I take it you dont run a business where customer service is a priority? You take the L and move on, the potential repercussions otherwise can completely ruin your business
@@effekt4lmao if you think just taking the L is good customer service or just part in running a business then you’re clueless. plus people can obviously see this is a scam so a business will most likely not fall for it either. but he makes content so it’s not really a loss.
HDMI def worked on that series X when they got it. They had their profile loaded onto the Xbox when you booted it up, hard to do if you cant see the screen.
Well spotted, they definitely broke it.
Was coming here to say the same thing. If the HDMI arrived broken then how did they create an account???
They said it wouldn’t connect correctly. Meaning it worked on and off.
I checked the old video and the HDMI looks fine and not mangled like in this video.
You're a cool guy for fixing the one who didn't send the x clamp. That's proof somebody was inside. Your honesty will come back to you, Sir. 👍
They are trying to scam you, They broke it IMO . . .
I have a theory on the second one, they had one already that wasn't working (over heating) they received the good one from you and return the bad one to you . . .copy any and all serial numbers on these machines for your records and any returns don't match the serial numbers then you know they are trying to scam you IMO
I totally agree with you
@@sharpie6136 I wouldnt doubt it, thats why whenever I sell something online I always use an invisible ink pen to leave a mark on the thing ive sold and also take pics before I send it out so if someone tries to do a switcharoo then I have a way to identify there some hokey business going on. Started doing this because I had someone do something similar where they switched out the working thing I sent them for one that was broken but I didnt have a way to prove it cuz I didnt take pic cuz i got sloppy with that transaction. Always CYA.
YOU WERE SCAMMED
At the end of the day all the Buyer did was yeah get a free repair for their F up but the monetization gain from the video is gonna bring in more then enough cheeder for the new part and labor. so its just another Win for Mr. TronicsFix
With the series X, one of the USB ports is also mangled. But that was there prior. The HDMI port was fine when you shipped it out. The purchaser was the one who caused the damage to it.
The minute I saw that clamp missing I’d have put it back together and sent it to the customer. Also you know how rough people can be with HDMI ports and you would not have missed a faulty one. Checking them on every console is a given. The customer is at it!
Steve, it does my heart good to see you recovering from your cancer treatment! In late 2019, I was diagnosed with a malignant neoplasm of the base of the tongue that had migrated into my neck lymph nodes. I went through six weeks of daily radiation, and weekly chemotherapy with my last treatment around April of 2020. Naturally the radiation destroyed my thyroid and saliva glands; so even four and a half years later, there are challenges. That said, I am still here, and in six months my surveillance visits will terminate. Hang in there brother; surviving cancer treatment it is a lifetime journey, but you'll be good!
If it didn't work how did he get his profile on it?
Good point!
You are so incredibly kind. Beyond Fixing this, & sharing it. The Community & you Knowing full well you don't do shotty work.
Thanks for all you do, electronics or not.
I personally love your dedication to fixing what's broke & possibly breaking stuff to teach us all. Definitely a technician for the people. 😁💪.
You got a different board back. They switched out yours with their nonworking one. I've had this happen to me with my custom PC's I build. I thank god had pics to show to EBAY that the customer was a scumbag and got to keep my money. Take pics and log all the numbers man. It will save you in the long run. Great vid as always and I'm glad your doing well.
The first one was clearly the same board, because it had previous work that he did. The customer clearly broke that one and tried to blame it on him. The second one...isn't as clear. It worked, but he may not have tried to play a long game on it after fixing it, so it may have had an issue that wasn't detected.
I came to read the comments of how the buyers tried to scam you and I wasn't disappointed.
Man ive watched probably every video you put out. Im sure everyone including myself has always been impressed with your work. With that being said that customer broke the console and wants to blame you
Man, I'm so happy to see things getting better for you.
Regards from Australia, the country that doesn't exist according to some haha
Hey steve, I hope this comment finds you well. For the first one, its clear they tried to scam you. You may need to start using a warranty seal of your own on the devices you sell.
For the second one, you can check the thermal feedback resistors near the apu. It can go bad and cause this issue.
Warranty seals are not enforceable. Someone might open something just to make sure its clean. His videos are all he needs to prove it was repaired correctly step by step and that it was tested and running.
@@Goatferhe could put some kind of stamp on some components only he know of
Hey Steve glad to see you looking better! You shouldn't condone scammers making it bad for everyone else.
Do you keep records of the serial number of the consoles you sell? I feel you should to make sure the buyer is not trying to rip you off and ensures that you are getting the correct device back that they claim is broken.
It was deffo the same console cos it had the red nail polish he used as solder mask.
@@heartcrafts3426 yeah but the xbox one x on the other hand ..
I record serial numbers of everything I fix and/or sell. I know you make videos but I take photos of components as they are better for zooming into to see if there was damage or something different if I get the console back.
You're just being nice which is ok. It worked when you sent it out. Your attention to detail makes me 100 percent sure you didn't forget the clamp.
The HDMI port at 16:41 looks exactly the same as the video from the previous repair (even though I know you were trying to be nice and not call them out). Definitely no sign of copper in there from being bent.
You need to add some stickers inside on screws for protection if someone else opens it. Also, not sure if you are recording serial numbers, but if you're not you might need to start. Both of them seem kind of scammy...
you are obviously a decent guy
the customer with the missing clamp and damaged hdmi is definitely scamming
someone else ruined that and customer is just after a free fix!
Definitely need to add your own anti tamper security stickers, no returns if they are broken
You should start signing the motherboards you fix. It would be cool to see where they end up in the future.
hehe :D I sign every board that was in repair / mod in my tble since 3 years now! Thought i was the only one ever thinking about this ^^
@@ileox4170I try to write the date it was cleaned and new thermal paste plus put an ifixit sticker somewhere. 😂
@@ileox4170 I just think it would be so cool and would add to the history of the console
To this day, I don't understand how people can take an HDMI cord and jam it so bad that it bends the metal shielding around the port. It's like they are taking out their aggression on the poor console. Never insert an HDMI angry.
This here, i have all the gen of playstation consoles and have never damaged the video/hdmi ports. Maybe the console gets knocked over by a dog or walking by it near a dresser.
The two most common causes from anecdotal evidence from consoles I've fixed is firstly them getting knocked over and getting hit on the connector and two people trying to shove them against the wall to fit behind a TV or in a shallow cabinet and bending the entire connector.
By watching your videos it seems like you do your due diligence and ship a working product....problem is a lot of people are just dishonest and will take any advantage they can get and play the system. The only advice I can give is to sell everything as "working when shipped" and leave it at that.
At this point I feel you just like getting your soldering iron out! Thanks for another enjoyable and insightful look into your work!
The customer may have damaged it themselves. Just because it is damaged now does not mean that you sent out a damaged HDMI port.
If it didn't work on arrival, how the f*!k did he get his profile on it?
BUSTED!
Send it back as is, end of.
Hey Steve. You definitely put the clamp on the Series X the first time. Just FYI you put the X clamp on wrong. You put the 2 black plastic rings over the caps. The HDMI port was definitely not damaged in the original video. It was damaged from the customer, but you always want to try and make the customer happy. Good job as always
Worst type of customer damage it and blam other's. OUCH. Video evidence is the key.
You are definitely getting scammed on the X
Subscribed because of how humble this guy is!! Great video 👍🏽!!
I'd try replacing the fan. The top of the fins being hot is an indicator that the hs was probably fine to begin with.
Overheating you say.. Im guessing you didn't put the perfect amount of thermal paste.
Lol
That 1 was weird it had everything fine. SOME temperature sensor busted or cable issue I think.
Think they trying to scam u on that series x ,id be mesaging them ask where the clamp gone and asking who took it apart .also clearly worked when u shipped it
Such a nice guy for fixing it again.
you have to get a seal with the name of the channel and put it on the screw if the consumer violates it you know and can deny the repair
Yeah what happened on that first one is buyer was jamming his hdmi cable in there with reckless abandon like so many people do and broke it himself, then he freaked out and thought he would try and fix it himself, and not even knowing how to open the case thought he had to remove the label to get into it. He took the thing apart, realized he had no idea what he was doing and put it back together and forgot the put the clamp back on. He then contacted you claiming it was DOA and made up a story about Geek Squad to explain the label and missing clamp.
I don't think he set out to scam you from the moment he bought it, but sure looks like he was lying to cover up his carelessness.
That HDMI Fix was Amazing!! Very Surgical! Dr Tronics!
Sorry you have to deal with people like this. Unsure what exactly they did, but they did something. That much is obvious. Thanks for doing what you do! Keep it up!
I got a suggestion for you to protect yourself against return scams. It is advisable to mark the main parts with your signature using indelible ink, take photos of the same upload them to the product advert and put in a disclaimer that any returns which do not have your signature on any of the parts will be refused.
Just a tip. Put a red marker across the boards before shipping it out. Clearly someone just did a swap on you and said it wasn't "working". You've been scammed. Now they have 2 X1s for $150. It clearly worked because you can see their account on it after you fix the HDMI. If it was actually DOA, it wouldn't have been possible for a account on it.
I like that ur not too quick to blame the customer first. New level of respect reached! Great video! Love ur work!
The buyer might have a bad HDMI cable
The One X definitely seems like the seller swapped in a faulty unit. Going forward, you could document the serials and perhaps put some type of mark or indicator on critical components (maybe not even showing on camera, so it can not be mimicked) so that you are able to more easily tell if someone tries something similar in the future.
Steve, I have been selling on eBay since September 1998 (not long after the name change from AuctionWeb). It used to be, everything was sold as is, and there were no returns. Naturally, that has changed considerably over the years, with eBay highly recommending returns, to outright forcing them upon sellers. Regardless, unscrupulous buyers can game the system, claiming significantly not as described, or any number of reasons to commit fraud. Unfortunately, returns fraud on Amazon, eBay, and other sites is extremely common with consumer electronics.
Even though a warranty cannot be voided due to sticker damage, I use them on certain items with the language "no returns if sticker removed or tampered with". I do NOT offer a warranty, therefore am not denying warranty service due to a damaged warranty sticker. In addition, screen shots of the onscreen Xbox (or whatever) serial numbers, plus the physical serial numbers are recorded and included as the item pictures. At the end of the day, all you can do it try to mitigate your losses, keep your 100% positive feedback rating, and work knowing eBay sides with the buyer about 90% of the time regardless of evidence.
What you need to do is one set up a file folder on cpu or a physical copy, take a picture of all components of the mother board that you repaired, put all photos in this folder with device repair info like date, identifying markers, repair time and etc and lastly, order and apply your own tamper indicator stickers?
I love how solid Interanlly the tower xboxes are but the shell is the thinnest cheapest plastic ever.
What I can say 1st won't accept the conplain. 2nd 17:00 when u put everything inside you forgot put rubber band around electronic psu. 3rd console has been stripped down for some reason so the custommer should pay for fix as normal plus price of clamp and thermal putty :) 4th how the custommer has been logged in to the console? If the HDMI will be faulty (not broken) then it should work on some positions what do u think?😊
what the hell is wrong with people trying to pull scams like this damaging stuff and sending it back for free repair. Its pretty poor eh, if you was just a normal repair shop you probably wouldnt have video to look back on and compare it. Good job for you that you do so you can call out these scammers
I would get labels made like they put on games to stop them taking them back to put on your consoles n that when you repair them. It stops being scammed like with the x box not being opened which it was.
It’s just a thought but it’s what most of the comments are on here would do. Just saying. Keep up the great work mate and keep safe.👍🥳
Hi, Steve. Now I think they took the HDMI port from the Xbox and replaced it with one that did not work and forgot to put the X clamp back on it. So they could use it in another Xbox. And get you to put another HDMI port on the one you fixed. They could have even taken the X clamp of the Xbox to use it on there Xbox. You should take some hi res pictures to protect yourself. And I notice when you turned on the Xbox there was a profile on it. And its hard to put a profile on the Xbox without a picture on the screen. So the HDMI port must have been working for them, to do that. And somebody broke it. And thought "I will get you to fix it and save some money."
Great vid! Very interesting to watch you troubleshoot/repair
Sometimes an update goes horrible. Try uninstalling the os. On the Xbox. Then reinstall. That might fix th fan problem. Love your content keep up the amazing work.
For the fan, did you fix the leads on it? If they are reversed that could be why it can't cool. Also make sure the fan connector is good! I know I'm not telling you things you don't know but the things you say while troubleshooting point towards a fan issue.
1000% got scammed on that series x. As soon as I saw the clamp was gone I’d be putting it back together and sending it back.
Yep, someone switched boards, I think it's time to document all board numbers or mark each board so people will know, they can't switch. You need to protect yourself and business. Send a print out of all numbers that have been tested and cleaned with the recite so the customers know that you are now aware of what parts are in the console.
i went back to your other video and watched it on my monitor zoomed in and the hdmi port was definitely alot better then vs now
14:00 X-Clamp is not installed correctly. Those plastic things should NOT be on resistors
Was this filmed recently after your Chemo treatments were finished? You look almost normal again and I’m very glad you beat that cancer
I don't comment often but if I had a store and someone tried to return a thing that was broken *after someone else tried to repair it?* I'd refuse.
Your eyelashes grew back I knew something looked different 😮😂
Steve very glad to see you're doing better. Never doubted you at all. Well you gotta invest in getting your own custom VOID WARRANTY stickers an put them on items you sell. That way its given that the purchaser opened the item and broke it them selves. Plus take pictures of every side to have for records showing how ports are an if it has any scuffs from previous drops an such.
I lnow this is a bit much but you have to protect your self an not all ways side with the customer. Like that say goes "the customer is always right'. No. No they are not especially in these times.
You can't void a warranty just because of a damaged sticker, these things have no legal standing. But it would prove someone tampered with the console after shipping, so it should be of some use.
@@klopferator I know that, but like you said using them will show the item was opened an messed with after being purchased. An having photos to go with that for records is a strong case to not take a return or replace.
This would be a good idea. Removing the stickers wouldn't void warranty, but people would be less likely to mess with anything because they know that you would know for sure and may be less likely to accept a refund.
@@mrmarr8308 Yup. My point exactly.
@@klopferatornot so EBay definitely has a policy on a person working on or disassembling it it’s an automatic you can’t return it or ask for refund
After Reviewing your old video I’d send it back in pieces to the person trying to con you!
They are scamming you -- they stole parts off of it and then claimed "it wasn't working" and damaged the hdmi to try and make it "believable" @4:50
Youre looking a lot healthier Steve👍
Maybe get your own warranty style stickers for these kinds of things, so after you're done and its good to go and you're ready to ship. You'll know in the future if someone got into it and did some work?
If it didn't work when the person received it, how did they managed to get a profile on there? Also what happened to the rubber strap? When you took it apart there was no strap. Plus the fact the x bar holder thing was missing. Something is fishy here.
Someone is scamming you and while you can not say 100% sure that the HDMI port was or wasn't damaged, I can it was not damaged to any extent that precluded its function. I have probably watched 90% of your videos and when you make a mistake you always as you screw that last screw into the backing plate..... look at the camera and say "Did I do X or Y? I do not remember" and take it all apart again. You are like captain anal-retentive.
This is why I watch the channel, great repair tech, honest guy that has great scripting, editing and content skills. Peace out sir.
At 27:10 on your video where you fixed this you can clearly see the HDMI port and its not messed up.
I'll be the first to tell you that Microsoft and even Sony has cheapened up these ports on these consoles. My usb port on the front I have to baby on my Series X because it doesn't seem secure and feels cheap when plugging in.
It like either wasn't making contact or the hdmi port was faulty to begin with. That's just my own 2 cents.
In regards to the Series X, you were taken advantage of. They definitely swapped out the internal out. I agree with others to start noting serial numbers so they can't do bait and switch. Sad people resort to this scummy tactic.
Is possible the buyer of the series x took your machine and used all the top half and put it on another non working motherboard. So swapped just the motherboard around and then sent it back. Hense the missing clamp. So they fixed there machine for free and now if you send it back they will have 2 working machine for the price of one. You should dispute the return as the clamp was missing and the sticker had more damage and if he took it to geek squad and they did a disassembly they they are responsible for the repair. To protect yourself may I suggest a UV pen and mark the individual parts with a number then if something is replaced or removed you will know it's been tampered with.
I had the same thing when I sold a NeoGeo and it was returned the motherboard had been swapped and I confronted the buyer with proof it had not been shipped to them in the condition they returned it in. And I would have to charge them for the repair. They never responded. And the board they returned had a uni bios 4 upgrade fitted that was fully working. That my console never had installed .so in a way I gained as once repaired I sold it on at higher price with the uni bios 4 upgrade. You have to protect yourself from dishonest people.
Damaging something that was fixed and blaming the Seller is Wild and YT Boy tactics
You trying to say only YT people scam. Have you ever heard of Chicago?
You should consider putting on some unique stickers on your repaired consoles that would break if someone opens the consoles. Just like a warranty seal. I don't see the point why you should repair the first console free of charge while someone else was inside it before returning it to you and obviously messing it up
Maybe that customer might have replaced the bad hdmi they have to the good one you had and put the bad hdmi into your console and might have told it is not working
zoom in on 10:45 in the series x and the ports not split open.
Steve, I think it's awesome that you put yourself under the spotlight. However, if you do check it like you said, it sounds like damage after the fact. I mean the buyer took it apart. That's never great when they don't put the clamp on.
Customer states the Xbox didn't work when they got it. The customers account just magically installed itself though... Call me what you will, but I would have sprayed fart spray in the fan for them before I sent it back.
You need to start using some tronicsfix security stickers
I would suggest trying to reflow the CPU , we all know the leadless solder can oxidise a reflow might at least tell you if the thermal sensor has been disabled in this way ?
Think you could fix a broken Sega Dreamcast? We want to see Sega consoles!
I has a Xbox one X and it was quiet even running RDR2. Never heard my fan running that hard.
Is there any way to subtly mark a special code onto the board that will make it easily identifiable? Perhaps make video evidence and videotape where you left the mark on important removable items and the boards themselves, as well as maybe doing it as one full video so as to not be told that it was edited and at the end, confirm the serial on the video. So that way, maybe anything happens, you can know if they stole / replaced components.
watching the other vid on this black xbox
the HDMI looks fine like it had no damage,
and you did put the clamp on.
take serial numbers down, or start marking the
board, shell, etc with some hidden numbers/markings
somewhere. *dont gotta make sense just so long
as it makes sense to you*.
It was broken. It got sent to you to fix. You fixed it. It worked when done. It got broken again. Now it's back in your hands. Hopefully you didn't get scammed but seems you did.
also invest on your own warranty sticker so that you know for a fact that the customer opened it so that you can void the warranty
I was suspicious of the series x buyer in the og video and still am to this day
Someone was in it, And What do you mean you can't prove the HDMI didn't work, Look at them Again, Your HDMI looks Fine and Clear, you got it back and a Dab of Solder can be seen no problem at all in the Bottom Middle, My 1st Guess the Reason the Label looks bad, is because whoever it was that bought yours, Heated it Up took it off yours and Then heated the Bad Box up an Shined it up
The Xbox is simple and well made compared to other consoles.
This is why i take pictures and video of the entire repair process because people are dishonest. I take pics of part numbers serial numbers damaged parts and anything i think may be a concern because im not refunding any money on a item i can verify was repaired
I would have considered sending it straight back without repair. As it was very obvious someone else has been inside since you did the initial repair.
The way these consoles are buildt its best to have angeled or L shaped plug HDMI and even AC cord
3:34sure they didn't mix consoles up? I know i found a weird bug in the Series X that causes the Console to not register 4k. Its dumb as hell. 20:05 Just get a External Drive & keep a few installed on it & then plug it into the Xboxs to play them. Saves the download time. Don't they still hardcode the Parts to only work in certain consoles with the same numbers without being reflashed? Or did they ditch that after the xbox360's?
The person with the Xbox is obviously trying to scam you. I recommend that you send this video to your eBay account and file a complaint.
Should have just tried replacing the fan on the overheating one imo. It might just have had trouble ramping up correctly or something. The fact you hear it well does not mean it works well. And it barely spinning on second attempt is fairly sus.
My ripoff radar is going off, hope I'm wrong, but you never know. Time you add some warranty void stickers. LOL
Do you have a follow up on the first console? You blurred the customers account info, that was already set up when you tested the console. Have you asked them how they managed to set it up without HDMI?
In the future, you should consider taking and archiving high resolution photos of ports and easy to damage parts that you send out, to be sure if you missed it or it was customer induced.
I was scammed with mismatched serials once and since that happened on any unboxing I have a camera rolling and recording the serials etc.
I did hear everytime the Cod3r hears "conformal coating" he gets really moist with excitement :P
That means the person that bought it was being aggressive with it and broke it instead of them saying hey I was excited I plugged it in I may have jammed it in real hard and broke it
I’ve seen similar damage to HDMI port by plugging it in upside down. With the board having been tampered with and the spring clamp missing, are you sure the board hasn’t been switched? Seems like the buyer should have contacted you prior to messing with it, and further, why would he take it to geek squad? Because it was his fault? Pretty questionable circumstances, especially since it was working when he received it, proven by his profile being present.
Steve don't let the scammers start questioning yourself it's a bad road for a seller