Do not buy Samsung front load washer machines
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- Опубліковано 12 лип 2016
- this video will inform you of the reason why you should not buy a Samsung front load washer. due to Samsung's continued use of an inferior metal to house the main drive shaft to the drum.
I called the Customer service and was told that it was out of warrantee. the washer is listed as a 10 year warrantee. well that warrantee is just on the motor which can be replaced in about 5 min. how ever this defect, you have to disassemble the machine all the way down to the final parts to get to the defective part that they have kept using for over 15 years.
Update:
I had no intention of repairing this washer when I disassembled it. After making and posting this video, I went online to see if I could find the part. After the first 3 sites listing the part as sold out, I found one. It seems like the average price was around $125 plus shipping. So I went to the garage, stared at all the pieces and decided to role the dice, forgo the $1200 expense of a new washer and buy the part.
If you have a mechanics type background and the thought of rebuilding a 289 ford mustang engine does not scare you, well then this will be a walk in the park for you.
Dis-assembly: took me about 50 min. with the help of a UA-cam video. (Strongly recommended)
Re-assembly: took about 3 hrs. Again with the help of a UA-cam video.
If you decide to take on this project, I strongly encourage you to watch the You Tube video to assist you in the dis-assembly order.
• Samsung Front-Load Was...
It will not cover the dis-assembly and removal of the drum, but if you’ve gotten that far with out too much hassle, then I’m sure you are able to figure out the rest on your own.
It is now 2 month after posting this video and the washer is working fine.
But make no mistake, I’m still pissed at Samsung for manufacturing the part as well as the replacement part out of a material that would have such devastating effects when interacting with the stainless steel drum.
As an Appliance Repair Technician, I see this all the time in all brands. Although this video is correct, I have found that using cheaper soaps speed up this process significantly. People also use WAY to much soap and don't run the "clean washer cycle". When I pull these apart, I can see the soap just caked on everything. Anyone with a new HE washer should A) Use high quality soap, B) Use less than 2 tablespoons of soap for any amount of soil, clothing or water, and C) Use the clean washer cycle that came with the washer for this purpose.
Ian Warren
so what do you recommend to maintain these front loaders ?..i am in the marker for samsungs model DV42H5200GW and WF42H5200AW and i just want this thing to last atleast 7 years as wife is busy with kids and warranty is $160 for both on 3 year coverage ...thanks
Read your owners manual, seriously. Use only a table spoon of soap in your wash, no matter how dirty the clothing is, and use the "clean washer" cycle monthly or as often as it says to do so in the manual. An extended warranty is great because a single repair call will cost you at least $120 without any work being completed depending on where you live. If you can get a 5 year extended warranty now, I would recommend it, the majority of the issues will happen after 2 years.
the only problem is you are pre-paying for the worst service experience of your life. When a company makes almost nothing on your job- you are guaranteed to be at the bottom of the list, after profitable out-of warrantee work of theirs.and will wait for parts- often two weeks.
That is true about the repairman ,you have a 3 party who makes money on not paying out money .
Good advice. BTW the latest Samsung machines tell you when it is time to run a clean cycle on the display
Zinc frame, steel housing, soapy water electrolyte: it's a battery.
Samsung invented a new products: Washing Machine Battery 😂
The frame should be made out of high strength aluminum, or stainless steel. Even regular steel is a better choice. I have seen low end appliances from the 80s and 90s hold up better than Samsung.
@@davidperry4013 same reason top-load washers last longer
I've owned 3 front loaders in the last 20 years, before that My parents had a top load Maytag made in the USA from the 50's we use that as a back up because it still works. Corporate Greed going unchecked...that's all this is.
Buy the simplest Miele. One without the extra features that can break down. Will last you for 20 years at least. It is tested and constructed to lay that long.
@HoldenVTCalais that's unfortunately believable. It seems that todays best quality was yesterdays worst. My Grandpas Eudora Mini, Made in Austria, is still going strong after almost 30 years without service.
@@paddybm3245 Miele has converted the spider arms on all models from aluminum to stainless steel since 2018. This is fortunately no longer a problem. Greetings from Germany
Car mac 1.on UA-cam appliance repair and Flipping 👍🇨🇦
If you have one of these, I recommend leaving the door open, when not in use, to allow it to dry out as quickly as possible. Leaving the door shut, traps in humidity, which causes mold and mildew smells, as well as invite galvanization. (corrosion). I recommend that for ALL front loader machines. (I do like the direct drive motor, as opposed to a small motor and belt). What genius came up with that design? Dissimilar metals bolted together constitutes a shorted battery cell, a little soap to change the PH level makes a great electrolyte, to run down that shorted battery, thus, erosion of the electrodes. BRILLIANT!!!!
Pretty common sense I'd say to leave it open. Also use vinegar to clean.
Still, this doesn’t excuse Samsung cutting corners on quality. They still need to make their washing machines with better materials
@@bazil4146 i dont think something less than a platinum would withstand 3 years of constant electrolysis, lol
@@megimargareth4015 Maybe use stainless steel instead of zinc for the housing unit like the rest of the drum. That will be a start
@@bazil4146 yeah that would work too, but samsung decide to step backwards and return to pulley system
Looks like planned obsolescence to me. They knew exactly what they were doing.
touche': don't patronize such a company
Exactly and cheap "Asian" made junk...
Sure they knew,
Of course they know this. What they don't realize is the power of social media. The bad press spreads throughout the entire "Samsung" brand...potentially costing tens of millions instead of a few material changes. Makes no sense whatsoever.
It started the late 1950's when it became less profitable to manufacture a quality product that lasted. Repair shops started profiting. Read the book "The Waste Makers" written in the late 1950's by Vance Packard. By the mid 1960's we were making poorly made products that were selling based on a "name only" reputation. Really no product made now is made to last. I personally have many "vintage" items that I repair and keep using. As I say that, I am forced to type this on a cheap "Made in China" computer that cost 2K and will only last perhaps three more years
Lasts just long enough for the warranty to run up.
We have a washer from the 1980's. About 10 years ago the front loader craze was in full force. I went online and a post on a technician forum that said our washer was the best one ever made. So we sat out the front loader mania. So glad we did. I have learned to fix my washer now because of UA-cam and I am putting quality parts and it hasn't broken for a few years now. Same with dryer.
How?
PLEASE READ:
Hi my American friends, I'm British, and I would like to give you guys some advice as we've had these type of washers/washing machines for a very long time now. Reading comments of this video with regards to looking after the appliance and watching what this guy has said, I agree 100% on both sides. Please read below:
- The guy is right, the rod should be made of stainless steel. This will prevent corrosion from occurring. The corrosion is sure to detergent, water and heat. I have never ever seen anything like this!
- I've noticed that many Americans are using too much detergent for a 'HE' (High Efficiency) washer. As given in the the name, these appliances are efficient (use less) water, energy, etc. You need to use less detergent and a 'HE' detergent. In the UK, we have instructions on how much to use on the pack.
- Make sure you run hot/warm washes when washing durable items, like towel, bedding, etc. This will help preventing build up of detergent, scum, etc. Avoid cold washes; they do more harm than good. This is because the cold water doesn't dissolve the detergent correctly, causing build up and corrosion.
- Run the machine empty on a hot wash/tub clean/self clean, etc. cycle. You will be shocked at how much suds you see. Don't add any detergent whilst doing this. Check with your manufacturer/repairman before doing the following: you can add Baking soda to get clean results. In the UK we also have washing machine cleaner, I'm not sure if this is available in the USA or not.
- Finally, leave the door open and detergent drawer. This will help your machine dry and prevent detergent build up as well as mould, mildew, etc. Stay blessed everyone.
I am from Serbia,i am using self cleaning program every 1 month ,in Serbia we have washing machine cleaner it is expensive but it is very good.And for best results i use baking soda in evry wash,im adding about 10g-20g which i think its ok.
I'm am from Mexico but live in the USA, yes you are correct UnitedStadians here use a shit load of soap.
Thanks for the tips!
COPLETLE RIGTH.
@@marjanoviccc which washing machine cleaner do you get in Serbia?
@@johndoe-vc1we Calgon tablets! Still use them after 2 years! Washer still works 😅
Galvanic corrosion would occur most intensely at the point of contact between the dissimilar metals. That is where the two pieces are bolted together. Stainless steel is "stainless" because the chromium in it very quickly forms a dense non-reactive oxide on the surface. This characteristic makes it useful for coupling dissimilar metals such as copper and galvanized plumbing pipe together. Given where the corrosion has taken place, this appears to be a straight reaction between the detergents/bleaches used and the metal itself. Zinc, if that is the material of the bracket, is an amphoteric element and readily reacts with both acids and bases.
Eric T.: thx much for this info, it seems to make more sense that stainless wouldn't be responsible for an electro-galvanic reaction and perhaps just the soaps or water interaction w/b the cause
And then there’s the time I saw stainless steel corrode but that’s another story
Yes this is why I cant use UA-cam. I just fix shit. This wastes my time. strip it, get the part and hammer it back together. I agree, too much soap, it just rusted away. I now retired being a tech and rent storage units and trucks now. Mindless work that pays the bills.
Kitchen Aide had this problem with their attachments to their mixers. They powder coat them now, problem solved.
Agreed. This has nothing to do with galvanic corrosion or different metals. 5 seconds online would have explained how that actually works, and he is off on every aspect of the reactions. Whatever he really did in the air force it's good he left, or planes would be dropping from the sky.
Thanks for the video. I just got one of these from Lowe’s on clearance for 250 bucks. At that price, I am absolutely thrilled with it. But it’s good to be mentally prepared for it’s inevitable failure.
Does it still work?
I'm so glad I saw this video. I was just about to buy a Samsung washer dryer today. Changed my mind instantly. I'm going to buy Hotpoint to replace the original one. It's still going strong after over 10 years of using it daily. Just buying all new appliances because of new kitchen. Thanks for uploading.
i bought mine back in 2011 and it still works well today.
I purchased a Samsung washer in 2012 and just had the same problem. Took out the drum and this is what it looked like. The medal holding the spindle was toast.
Steve Smith what metal
JUNK!!
Was it a front load as well?
Good luck finding the part, they are bulky, almost never in stock, and always carry a lead time. can you say "super size charge"?
@ Wes Lou No shit! These people with their unbelievable grammar and spelling. OMG, it hurts my brain.
This is a problem for nearly every front loader. I own an appliance refurbishing company, so we see this on a daily basis. Samsung and GE tend to have worse spider arm durability than most other brands. I steer people toward LG and Whirlpool if they want a chance at 10+ years with proper maintenance and care. The verdict is still out on the newest machines, but I would expect to see more of the same, if not worse across the board.
What about Speed Queen?
I had a kenmore if the same year as this video and it was made by Samsung what a piece of garbage the spider went on it just like this one so we bought a new pair of direct drive front load maytags with 10 year parts and service warrantee at not extra charge that should do it 🤔🙃
@@legacyturbo8485 One problem, Whirlpool bought Maytag. The good Maytags no longer exist.
LG makes their spider out of aluminum as well, but then they electrocoat it with corrosion resistive material. It really is a crappy part, and yet somehow still a hundred times more efficient than what their closest competitor is doing. The issue here is really the cost, the spider has to marry some diverse characteristics/properties, and alternatives to an aluminum material are prohibitively more expensive.
TLDR : LG is the best here, but that's not saying much.
Check out SPEED QUEEN.
Excellent description of the intentional use of dissimilar metals. As I recall in the 1980's this EXACT problem caused the engine to fall off a DC 10 airliner in Chicago killing all and some one the ground. This should be a recall!
My LG WM2501HVA just did the same thing!! It destroyed the door seal when mine came apart. The unit was smoking from the friction of the rubber chunks pinned between the drum.
When replacing the seal I rotated the drum,and felt the looseness,and the drum clanking around...I dismantled the entire wash machine expecting to find bad bearings,and found this exact problem only completely broken loose all all 3 corners. The washer has been out of warranty for only a year!
Found a replacement part for $65 on eBay,but between that,$25 for bearings&rear seal,$7 for the drum seal,and $50 for the door seal not to mention the coin opp laundry expenses I’m not a happy camper for something that shouldn’t be a wearable part...still need to replace the 3 shocks inside,since they all fell apart just dismantling the machine!!
The real bad news is most of the parts in my LG cross with whirlpool,Frigidaire,and..Samsung. Yep,...they’re all made by the same Korean factories using the same parts!
Great video, now I'm much more confident about design quality of my samsung mobile and TV :D
Engineered to fail, yall know the routine.
I have had the Samsung wf448aap/xaa washer for about 11 years. Never a problem, totally happy. Dryer coils went out on gas valve last week, easy cheap fix. Replaced the belt as old one was starting to fray. All good to go, I couldn't be happier.
Thank you so much for this. I do have the front load so now I will purchase a warranty! Will not buy it again. Great video !
The "spider" (drum support) should be made of stainless steel, not an aluminium alloy.
The washing detergent attacks the alloy.
Most washing machines are now crap.
It's all scam. Samsung needs to be sued and banned.
Robert Jangda youvsre coyrrectvitvUsva scnm, but unfortunately the US brand compwies srebinnthebgsnebrightbeithbthej yhrbosrtybright along with them as I point out in my comment above, GE, FRIGIDSURE,ECTROLUX ARE BSLL THE VERY SAME LOUSY DESIGN AND BSLL PSRTSRCHANGABKE BETWEEN ALL OFTHEM. GE'; HAVE THE Same blousy sunc basketbspiderblas the Samsung's t my frigidsirrebhhsdnynhsdbthebdrumndirlll and may not everrbbrcsuse the door btokre off completely in less than two years of use. In attempting to repair it I found the the hi which carrys the heavy weightvof the diorwas very thin and brittle the part itself was nicely made and fit perfectly I bought a replacement part, which was alsold sd the correct replacement for GE, ELECTROLUX and other eregsrded American branded mschines either lrgscybreputuonnsnsnsbdlnmsschinesbwhichblererknoenbntoslmotneithboiluntexctptionntgivebdecsdesbofbttoublrbfreehichbleoulfolidlidhe r
@@oiudatropen9548 what the fuck are you saying?
Oiuda Tropen are you drunk?
@@robertjangda8089 yes samsung is very bad
Yes, it can be prevented. remember to decrease soap based on your HE unit. the water has decreased so 2 tablespoons of he detergent will allow your clothes to scrub each other and allow the water to rinse the soap free when finished! also if using pods only use them in hot wash cycs using only cold may not allow them to dissolve in time!!
Nice job of explaining electrolysis and how the machine will eat the spindle strength member. (Major structural failure, due to corrosion).
This is like what happened to the statue of Liberty and why she had to be rebuilt, her skin, dissimilar metals, leading to corrosion due to electrolysis. Also the large stator motor may have contributed to excellerating this corrosion due to free electrons in the field proximity.
Nice video and thanks for sharing and your contribution to this problem leading towarrds a resolution. .
Lastly, I want to take the time to Thank you for your service in the past and your continued service.. I am not sure what is wrong with my machine yet, but this knowledge I am happy to have as I push forward with my troubleshooting.
Thanks. .appreciate it.
Great information I was buying a washer today and was looking at a Samsung... I feel like I dodged a bullet. Plus the part is between $200-$300 on Amazon and a nightmare to change. Yes you are right two different types of metals equals no good. THANKS
Galvanic, Bi-Metallic or Dissimilar Metals corrosion. I used to have a chart that listed metals from Base to Nobel. What a design engineer SHOULD do is pick metals that are close to each other on the chart. Stainless was included in the chart though it is an alloy, it is very common and generally more noble than all base metals.
I suspect that it is not by accident that Samsung chose these metals, the term, "planned obsolescence" comes to mind. If you want to sell more washers, you don't want them lasting forever. Six years is pretty short for a premium washer though. I would expect 15-20 years from a good washer with maybe 2-3 service events in that period.
It's actually a very simple repair, the parts are relatively inexpensive compared to purchasing a new washer. The rear drum support parts cost less than $250.00 and can be replaced in less than an hour if you're mechanically inclined. I got ten years of service out of my washer before having any issues and decided to do the repair instead of replacing the washer, It took just under an hour and over six months without a problem so far so I figure that was a good deal. But these washers now sell for about $800.00 on sale. So when you get right down to it, it's actually a very good product considering cost to reliability. Nothing lasts forever these days, and I highly doubt these or anything produced these days will ever become antiques.
Glad I hadn't gotten rid of my Maytag Neptune washer and dryer yet. Mine blew after a week of use after getting it used from a client. After selling their house the new buyers didn't want those units. Loved the capacity of the Samsung but it looks like it will be back to 3-4 loads a day on the 15-year-old Neptunes.
Thanks, Philip, for the video. I wish I had known about this issue beforehand. luckily no money invested from my side.
Cheers..From Canada.
Good you expose that matter to the public. I won’t buy a Samsung till that matter is addressed. Thank you for letting us know. Incredible.
We bought a Miele washing machine and paid an arm and a leg for it. Twenty three years later, the amount we paid still sounds like a lot of money but it's working perfectly and looking like a real bargain.
Thank you for your awesome video, this is the type of POS that these companies need to stop making. Keep up the good work!!
Because of this video I’ve left my washer and dishwasher open to dry after every use. My wife convinced me to use vinegar rather than liquid fabric softener. We use dryer sheets and leave the appliances to air out. Thousands of dollars in appliances invested, we want them to last
You can use the drum clean cycle and use dishwashing tablets and baking soda to clean it and it cleans everything out amazingly.
We do that as well every so often, but would rather err to caution. So far everything is still running tip top and fresh.
@@CL4SSiCS How do you know it cleans out everything perfectly? Sorry I'm just an 18 year old kid I just bought my parents a washer/dryer pair since it was on Sale on black friday and I'm just now hearing about the horror stories associated with Samsung. I'd appreciate any advice, just trying to do my research so I can prolong this washer
@@Percules0001 I can't offer advice on prolonging the lifespan of a washer and dryer. I can only tip my hat to an 18-year-old "kid" who buys his parents a washer and dryer. To begin searching for solutions to potential problems? That is far more adult than this geezer. Your parents should be proud.
dryer sheets clog your lint filter
All the manufacturers of front loaders do the very same thing. There is a video of a guy who was able to get the inner basket bracket( Spider Bracket) and he painted it with aircraft epoxy paint before installing it. He states that this will make the bracket impervious to the chemicals in the soap. The manufacturers have to know this, they just don’t want to put out the $.50-1.00 it would cost to make these machines last longer.
I bought my Miele washer in 1990 and it still performs perfectly.
That's because they are the best!! 👍
It has a cast iron spider ;)
Hey Phil , thanks for this great info. Is this still happening in today's front loaders ? And don't top loaders have spider arm to hold the drum, how do top loaders hold the drum if not through a similar mechanism. Thanks.
Thanks for explanation. Very helpful. Do you have recommendations for washers?
Holy moly. I was looking to buy. Thank you, I'll stick with my top loader which refuses to die.
We had basically the same Samsung washer. Purchased it brand new and got the extended warranty. 3 days before the extended warranty expired, those arm let go during the spin cycle and the unit (for lack of better terms) basically exploded. It literally destroyed every component except for the main putter body, lid and front control panel. The repair guy was scooping parts out of it with a small hand shovel looking thing. It was $10 from being a "total loss" and they ended up fixing it. $890 repair order, that we fortunately didn't have to pay for. The unit had other issues through out its life as well as the dryer. We ended up saying screw it and sold them both with in perfect functional order before something else happened and bought new whirlpool United. We now stay clear of all Samsung products.
That level of corrosion is absolutely astonishing over such a short period of time. You are right to call them out on this obvious design flaw.
😆😆😆
Samsung is known to do things like that on purpose. They also make their TVs live short.
Can you imagine if they made cars?
@@jonathantan2469 it would be called Dodge
@@rafadydkiemmacha7543i couldn’t get my samsung tv to die so i could replace.
Philip, thanks for the video, even if wiggling all OVER the place. As a guy who sells lots by video (eg- VHS tapes asent to customers all over 30 years ago), puh-leeez put your cell phone or camera on a tripod.... and keep it steady on EACH view. Also the "bracket" hodling the drum is called the "Spider Arm" Also- why not say "zinc alloy" instead of 'material' - so KNOW it can NOT be welded! You are right, it seems planned obsolecence! Anyway, thanks a lot. They could easily make this out of corrosion proof SS sheet, such as 404, if not 302 or 304 Stainless steel, just like the drum is. A $100,000 die to form the reinforcing grooves, ridges, and bending, may by amoritized over 100,000 machines. So add a $1 to the cost. We just paid a Samsung "Authorized repair" $150 for the ESTIMATE, quote being $500 to repair it!.
This is an informative video. I had one of these Samsung washers. It had a balance issue where the washer made loud banging sounds as it walked across my laundry room. Samsung sent a rep to resolve the problem. He made a few visits to figure out the problem to no avail. The retailer took both W&D back. How could Samsung engineers NOT know about dissimilar metals that create corrosion? Btw, It’s made in China.
It's called planned obsolesence. They want the thing to fail. Catastrophically. That way you'll go out and buy a new, even shittier one. Electrolysis is what you see, the effect similar to that used in electric batteries.
actually they never want it to fail "Catastrophically". They want it to fail on simple components that either most people won't open up to replace or they 'pot' it encasing it to you can't replace a single part or get into it. but most of the time on mostly mechanical (rather than electrical) things they have a mechanical failure something they could've easily caught in engineering the product but didn't to induce failure i.e. using a cheap part.
Anyways i'm sure you knew all this, my main point was they want it to fail simply, not catastrophically because a catastrophic failure could either hurt someone, ruin costumer's other property, ruin a costumer's image of the brand ect.... they'll let a simple part fail that they could've used other means when producing to have the same desired effect with longer life but didn't. and simply bet on the consumers buying new instead of taking a look inside the machine and repairing it themselves. they can do this because years of training the consumers to simply buy new.
Its not electrolysis it is indeed similar to what's used in batteries although the process he's describing is called electroreduction
Galvanic corrosion might be a more accurate term for what is happening, but it is generally the same concept.
River Huntingdon reminds me of every single apple product
doesn't it come with like a 10year warranty tho
all manufacturers have this problem it's not limited to just Samsung it is also a Whirlpool an LG and Maytag and Electrolux and GE they all have the same stuff and I know because I do appliance repair this also happens because of the Soaps and bleach for hard water the mineral content I find that people in the country Orwell's 10 to ruin the bearings much quicker than in the city due to the high mineral content of the water
Jerry Boben so what do you recommend to maintain these front loaders ?..i am in the marker for samsungs model DV42H5200GW and WF42H5200AW and i just want this thing to last atleast 7 years as wife is busy with kids and warranty is $160 for both on 3 year coverage ...thanks
Speed Queen
I repair also. Did factory svc for Lucky Goldstar a long time ago. The reason is: they are cheapskate bastards. We are fools to give our appliance market to the Koreans. LG or Samsumg- they don't care if we live or die- just don't call then when something breaks, it's always your fault.
the only problem is you are pre-paying for the worst service experience of your life. When a company makes almost nothing on your job- you are guaranteed to be at the bottom of the list, after profitable out-of warrantee work of theirs.and will wait for parts- often two weeks.
what about their front loaders? I haven't seen a tremendous amount of good reviews on them
Thank you for this video. My local appliance store employees are not to bright. They told me no. I showed them this video. Walked out and went somewhere else to make my purchase.
Did the same thing. That piece was actually broken in 2 spots. Washer was probably 2-3 years old!
I'm so glad I held on to my old school regular washer. The thing is about 30 years old, washes clothes beautifully and actually fills all the way up with water! My daughter had one of the low water top load washers and the clothes didn't even get all the way wet sometimes because it wont use enough water. They have to keep buying a new one every few years because they break and the repairman says it's the same price to repair it as it is to buy a new one. Most people are not mechanically inclined to be able to rebuild it like in this video so she bought an old washer from a neighbor at a garage sale and the thing is in perfect condition and is built like a tank and has been going for years now. Sometimes the old ways are still the best ways.
Yeah mine , from 99 , just got opened up because the belt failed . No mess inside , no leak marks , bearings are pretty good . I have seen a comunist made automated washing machine still alive (but barely) in 2015 . These new appliances are a shame .
I’m a repair tech I’ve done so many of these Jobs and everyone of them I dread
Thanks for the video and for your service in the AF.
Did it make a loud knocking sound only on the final spin cycle? My washer is and has been doing it for awhile i have did some quick checks and i dont seem to have any or very little play in the bin. but when it comes to the final spin cycle man it sounds like a jake brake in a semi and shakes. I was thinking it was due to it being on a pedastil and its top heavy. but i am not sure. any information would be great.
samsung made that for a reason $$$. thanks for the upload i whas looking for a new washing machine .
Been using my Samsung front loader steam washer for over 6 years. Do at least 20 loads a week. We do have soft water system and am careful to not overload or use too much soap. No problems and machine does excellent job.
I wish I watched this video before I purchased my used set. Thank you for the information and video. Samsung needs to fix this issue, these machines aren't cheap!
Thank you Philip. Great information.
FYI. I have this same washer about 7 year, which was operating fine. After watching your video, I decided to be proactive and replace the "spyder" before it fails. I found a couple of good videos which gave step by step on how to replace. Parts were easy to find online and cost under $200 (i did not need a door seal, since had been replaced prior). OK, this was not a simple project and would not reccommend doing only if you are very secure in your mechanical abilities. plus have a whole day to devote. During removal, yes indeed, I found that the spyder was deteriorated, but also found there was a significant amount of black mold trapped inside. Now I understand why I have a constant issue with moldy smell in clothes, no matter what method I used to eliviate. Definitely a poor design which I guess they must be are aware of. My moral here is, if you are having an ongoing odor problem, it could easily be part this same poorly designed component. I wouldn't invest any in repair(as I did) and just getting a whole new machine. Unless they have changed the design, I would never get another Samsung washer. They should stick to making phones. (oh yeh that was an issue too:-)
can you TREAT the part while its out to stop the corrosion? epoxy coating or something to increase longenvity? and maybe put some zink's in their to slow the progress?
This is why top-loading is superior, gravity naturally drains the water underneath the tub, whereas with front loading you will have issues with standing water, mildew, and door seals because the water will naturally want to stay in the bottom of the tub, there is residual water that cannot be completely drained out.
There are a couple people I know who have issues with their front-loading washers: One of them leaks water slightly due to a poor door seal, the other one has a mildew odor inside that transfers to their clothes due to the residual water in the tub that doesn't get drained out. With top-loading you will not have these issues.
Front loaders also cost more than top loaders, so I am not sure why anyone would want to buy one since they seem to be inferior.
Our HE top loaders (I've lived with both Whirlpool and Kenmore-which is a rebranded LG) don't get the top half of the load wet, so surely it's not getting clean either. I have a tub nearby, so I was filling the washer to cover all the clothes, but then I figured out I could cancel the wash halfway through it filling. Then the clothes weigh more, and that tricks the washer into filling the drum more, so all of the clothes get clean. It defeats the purpose of using a water saving washer, but at the end of the day, I want clean clothes. I will get a used top loader that is not HE once my current set wear out, they're not actually efficient if I want them to work properly anyway, and I'm tired of having to outsmart the "smart" appliances!!
Single tube top loader wash less clean than 2 tube toploader, let alone frontload or hand wash
Thats the reason
I have repaired large commercial washers for 30 years. My house has a 2004 whirlpool duet pair. Still running great. no bearing problems. I have seen this problem on small washers mostly ones built overseas.
Im buying a new Samsung front loader. Will a tear down and preventive maintenance be useful. Im thinking coating the metal with some sort of powder coat or protectant?
My Samsung front load washer is still working perfectly. It's now just over 7 years old. I attribute that to a few things. One, when I first got it I took it apart and set it up so it would use more water in the wash and rinse cycles. I believe that dilutes the soap better helping to prevent a buildup on the spider. Two, we usually do a hot or even "Sanitize" load at least once a week, helping to cut down on soap scum on the spider as well. Three, we always leave the door open when the washer is not in use mostly to make sure it doesn't smell.
I also live in a very dry desert climate so I think that keeps corrosion down as well. As far as the clean cycle feature, I doubt I've done that over 12 times in the 7 years I've had the washer. I don't think this is as important as long as you occasionally do a hot load.
How was you able to setup so it will you use more water??
Probably won't make you feel any better but my Samsung front load just hit 10 years old and the spider crumbled just like this. I thought I was doing everything right as well. It was fine until one day it wasn't.
Took about two hours to replace and now it's back as good as new.
But really really frustrating that the spider is literally the deepest part on the machine and it's the most likely to fail. There is no reason this thing shouldn't have been made of a better material, or coated to prevent corrosion.
I just had this aswell. the 24 month warranty expired 6 months ago and I cant even use the washer anymore due to there being a leak. Samsung was going to charge me 200 dollars to fix it, for a machine that costed 600.
Thank you for sharing a great find and an even better explanation. You may want to reconsider the way you capture it though -- the constant unpredictable movement of the camera is really nauseating and distracts from your message.
Other than that -- kudos to you.
This is what exactly happed to my Samsung washer. Thanks for sharing this useful information.
We paid $1,400 for our Samsung front load washer less than 7 years ago. We had the same exact problem. The repair person said it would cost $900 to repair, and to go buy another machine.
He didn't show me this scenario, but he described exactly this problem. I'm shocked that a reputable company like Samsung would keep manufacturing a product that is doomed to fail.
(I suppose that it is "planned obsolescence".) Our repair person said they will typically last no more than 7 years (just like ours).
Same problem but here in india i paid less than 100$ for the repair.
Samsung's problem go beyond washers and dryers. i have a matching set of washer and dryer. the dryer first ruptured the drum at the seam, next the washer spider disintegrated. my Samsung refrigerator freezer ice maker has been replaced 3 times and has failed again. i don't trust their appliances anymore. they should have stuck to electronics,
I paid $500 for this washer....
Thanks for warning me recommendations
I'm glad it wasn't just me. I bought one several years ago and it stopped working on some seldom used cycles, it got imbalanced a lot and I finally got a different machine.
No idea how this got into my recommended videos but I learned something!
I run a full cycle of CLR in mine periodically.
This is just wrong. But it is also very smart if you want your consumers to consume more
Your right if you want to have people buy more but they will not be Samsung customers, they will be someone else's
Welll...mystery solved...MY WASHER FLOODED MY SECOND STORY OF MY HOME!!!! I have been looking everywhere trying to figure out what happened to my washer to cause this....I had the corroded metal stuck in the drain and a hole punctured in the plastic which caused the water to come out and flood my home and cause serious damage...THANK YOU SO MUCH FOR POSTING THIS...I'm hoping Samsung will cover my deductible for my home owners insurance to cover all the damage....there needs to be more education and information about this.... For everyone's info: I only use HE liquid detergent....and I cleaned regularly! My machine did last 8 years and I was very happy with it up until it started raining in my living room!!!
I'm pretty confident that Samsung will cover your home insurance deductable --- after your lawyer files (and pays the $450 court filing fee) so that Samsung can be served notice. These cases generally take a year or more before trial date but my guess is that Samsung will settle a couple days before court trial. Did you receive a settlement yet or are you still in the court pipeline?
Check to see if there is "class action" status litigation pending. This is a common fault well known to the folks at Samsung. They figure if they just keep denying everything will be fine.
Debbie Owens same here!!!
You sound like you know your stuff very articulate and knowledgeable!
Yep, had a Samsung front loader and after about 8 years, I heard a big thunk that could only be the drum dropping off the shaft. Didn’t wait to see if it could be repaired; just bought a new LG
I just replaced the spider bracket in my wife's Samsung washing machine. It looked about as bad as the one in this video. It appears what happens is that soap scum builds up on the spider bracket and traps moisture against the metal causing it to corrode. Once the steel drive shaft starts to come loose from the main part of the spider bracket the drum will spin off balance. Once it gets bad enough the vibration sensor will shut off the machine and you will get a fault code on the display.
Oh, does your wife live in a different place than you do? I guess that means you have your own washer, right?
Love that! "My wife has"! Thank you, finally a MAN!
Your wife's Samsung machine? Really? I guess you do your laundry at a laundromat, right? Is the vacuum hers, and the dishwasher, also? Or did youi decide to move in with her and become domestically incapable?
Think we found the feminist here...
I thought stainless steel was invented so as to prevent such corrosion problems? Why are our eating utensils made of stainless steel, just our costly appliances are made of of junk that will soon fail?
Right on about the dissimilar metal. Was about to buy a Samsung washer. Do you know if they have fixed this problem in 2019?
buy Speed Queen TC5
Good to know. I replace these a lot working on Appliances. I would still go Samsung though. From a tech perspective they do improve on designs as time goes by, not all, but some. Plus they are thought out if parts do need replacing. Whirlpools good but after that its really down hill. I tell you every GE appliance i open up, 5 other parts immediately break.
I might look into this a bit more in depth. Probably because its cheap and they do aim for a certain amount of years like any brand nowadays. That as a 4 year seems really bad but something tells me the water going in wasn't great either. Anyway thanks for the video!
If you have one already, could you add rubber bushings/washers where the spindle support bolts to the drum and maybe mitigate this problem? thanks
At least you’re got the basic parts to make a wind generator , Brushless stator ( Star or Delta)
Hall effect sensors, Rotor ( out runner ) Permanent Neodymium Magnets , have mood the
Field, 3 phase rectifier and usual control circuit/ safety- overload voltage , current,
Charging circuit for storage device either been deep cycle pb or Li ion / to pure sine
Wave inverter either single or 3 phase synchronised to Grid ( go crazy with monitoring
Systems/ data logging ... just my opinion
Regards
Meggerohm
Meggerohm i love, going off the grid Videos
There's also sacrificial rods in water heaters, I believe they're aluminum oxi rods. They're put in there so the heaters don't get corroded
Thanks. I was just about to buy a new £500 samsung today. But mot now.
My indesit broke after 10 years. I always use vinegar to rinse and always open doors.
I checked filters, belt, back filters ok. Heater I unscrewed and nothing trapped there. Heater needs discaling though.
Drum not turning and clicking sounds. Any advise?
Shall I maybe exchange the box?
I was just looking to buy a newer washing machine. We have those standard $300 washing and drying machines. Basic, basic, basic. All my uncle buys is Samsung...but after seeing this, what brand washing machine do yall suggest I buy?
Had ours for 12+ years. No Major problems works fine and does a superb job getting the clothes CLEAN.
I've had a Samsung washer for 8 1/2 years and I've never had any problems. It works wonderfully!
jinx
leaving the door cracked?
Don't worry. The Law of Averages is notorious about balancing its books.
Sherrie Pedersen: ours is 7 yrs old and the filter cage suddenly filled up with particles the exact colors of what's shown in the video.
Everybody: who'd know to not fill to the fill line and use 2 tablespoons instead? would seem inadequate. ...and so the fill line is there in error?
It isn't your fault. The design is inherently defective and an intentional effort by the engineers to include a flaw that will cause failure after the warranty expires, but long before the reasonably expected life of the machine has been reached. The aluminum drive spider in contact with the steel tumbler basket cyclically immersed in an ionic solution will cause the dissimilar metals corrosion that you have seen. There are a lot of old school washers still in use forty or more years after they were made. SPEED QUEEN still makes top-loaders that are almost identical to those they built in the 1950s. If you can't place the brand, go to a couple of coin laundries and check them out. Most of the top-loaders will be either Speed Queen or Huebsch brands, identical except for the name plates. They stand up to commercial service for twenty or more years, they have warranties among the longest in the industry, and they will stand up to anything your family can give them. You will have to go to a specialty appliance store, you may have to search online to find one, and don't expect it to be cheap, but they are the best bargain you will find.
What model is that?? Wprder if I have same thing happening this my ww10 washer
So, would you recommend fixing this or buy another washer?
Our Samsung front load only lasted 6 YEARS. We had a set of Whirlpools that are still going strong at our rental house for 13 years.
Same thing happened to us but they were kenmores made by Samsung so we bought 2 new fro t load maytags direct drive with 10 year parts and labour warrantee and we also bought the whirlpool stackable ventless ensemble for one of our rental units and they seem fine. It says made in Italy so hopefully that means that they are good
@@legacyturbo8485 whirlpool is direct drive motor?
Shoaib Ali lets put it this way ....!!!!! Whirlpool is garbage
Shoaib Ali no if’s not Maytag is direct drive motor ..!!!! Samsung is garbage
Got a 1985 maytag. That sucker keeps chuging along!
lol exactly what I explained in my comment. I have a 90s frigidaire washer dryer combo that stills works today in 2019 lol. I only replaced a dryer drum bearing. the washer part never had any problems. and it was used back when I bought it. the new washer and dryers might look like a new car wish shiny glass and nice new paint job but they are fragile! My 90s washer and dryer looks like a bus but built like a tank lmao
Maytag hands down, the best!!!
@Mike Oxlong ohhhh man!!! there's something to be said for old tech!
Pray that it does, because once it breaks maytags like that are not worth repairing due to leaks after a repair.
Whirlpool Timer Switch Models (non Digital) that are also Kenmore are worth repairs
Hope it still keeps working well for you.
The new Maytag "COMMERCIAL" model MVWP575GW (not the "COMMERCIAL TECHNOLOGY" machines, they are complete junk) is said to be built coin laundry spec, and is priced comparably to the upper-mid-level top-loaders from the big box stores...
Speed Queen builds the most reliable home market machines in the industry, but these are not cheap.
The Maytag COMMERCIAL and Speed Queen machines are not available at the big box stores, but rather through independent furniture and appliance stores. They are worth looking for.
Wow! So would this explain a 3E code and burning smell?
So what are all the other front load washer manufacturers using for this bracket what type of metal stamped or casted
My Samsung front load washer has malfunctioned which is only six years old. I got it exchanged for a LG front load washer. Seems almost every Samsung FL washer has the same problem.
Engineered to fail so you buy another one or have to pay for a costly repair.
Will Warden or take care of the unit like it says in the owners manual.
How would you take care of a unit with a major flaw in its design????????
or sell it after 2 years and move on to something newer
Why would any manufacturer want to make something to last forever they would soon go out of business
I saw this on my GE washer also. Do they all use this technology? 2021
Can you tell us if other brands use these competing metals also? THX
This is called A SPIDER ARM AND THE METAL IS aluminum/ All front load washer use aluminum spider arm to hold the drum. The soap is what eat the aluminum. Never Never fill the soap holder up to the fill line. 1 or 2 tablespoon of he soap only.
are there any front load washers that do not use this low grade spider bracket?
It's not the soap..As Phil mentioned, it's a result of corrosion from dis-similar metals in an electrolyte solution. Look up Galvanic Corrosion. The only way to fix this is to replace the aluminum (if that's what it is) with a metal with higher electrode potential, OR stick with stainless steel to match the drum. The other method would be to attach a sacrificial anode with lower electrode potential than the steel such as magnesium or zinc, and replace it regularly - See Cathodic Protection . Hope this helps!
Shaun Hammer no, it's from using to much soap through the years and not running a tub clean cycle every 40 loads with tub clean detergent. I'm a trained and certified appliance repair Technician and I see this all the time after about the 2 year mark.
Jim W. Yes it is. Are you a trained and certified appliance repair Technician?
I wonder how much the cost difference would be to use stainless for the bracket vice whatever metal they used. I guess that is why some people things use to be made to last and not built to fail.
Well remember the GM ignition key module that killed people and caused car accidents .The cost to change the unit would have been .12 cents . I imagine this washer bracket would be maybe $15.00 to $20.00 more but the bean-counters won . Time to fire some bean-counters and hire some qualified engineers .
I used to work at a company that made electronic equipment. We had one engineer that used to walk around the office going "cheap, cheap, cheap...now it's so cheap, cheap, cheap it doesn't work anymore". Your analysis of this problem is absolutely correct. It's the main reason why I don't work as an engineer anymore. I got tired of having to work all night fixing these types of problems while the managers, accountants and stockholders were all at home in bed with their wives.
Nice that you don't know how to spell "Cheap"!!?
@ Mark W - It was meant to mimic a bird going "cheep, cheep, cheep". But I changed it just to make you happy.
Joe Vignolo Poor, Mark. Love his heart!
How did it get wet behind it to make it corrode. Or is it just the inferior metal that makes it corrode, seems like it would have some catalist to start it corroding in the first place, like moisture.
They're all like that.. Kenmore, Samsung, LG ETC ETC... I Just got done fixing our Kenmore Elite (same as LG), the support bracket was corroded to the point of it breaking on all 3 legs... it's poorly cast aluminum too.
I replaced both bearings and the support bracket. When I got the new bracket.. I cleaned it real good, picked up a can of plasti-dip and coated it with about 5 - 6 coats (except for the shaft of course), making sure to get all crevices and holes coated, and inside of bolt holes coated. Hopefully this will help it last longer...
GE does the same thing even in there top load washers. Retired sears appliance technician.
@@dorothylouisegage5286 Kenmore is a solid brand
Only Whirlpool and Whirlpool based Kenmore and others that are Whirlpool based that are Timer Switch Only Excluding Oasis/Calypso/Cabrio is all I will get. I was a Tech myself. The Belt driven "New World" Kenmore/Whirlpools and Whirlpool based models with the brown shift actuator without the spider drive block were good despite having rods (easy to swap gear case). I would definitely get a surge arrestor and a battery backup with ripple correction though due to the boards...
Kenmore is without a doubt one of the best. I have a 1200 watt microwave from 2010 and she’s been thru tons of moves including being in the back of my truck from az to pa 3 times.
All brands do the same
I worked for GE for many years. I could write a book on the appliance issues alone. It's complicated and no way to explain it here. All I can say is do research before you buy anything. It may be that NO ONE is making the quality product you are looking for. There are reasons for that, and it's not just planned obsolescence. To put it simple, a great washer can be designed and built, but no one would buy it because it would not compete well in the marketplace. Sad, but not enough people will pay for quality to justify the companies designing and building products like that. Even if YOU are willing to pay extra, few people are. So the companies don't do it.
For example, check out Heartland refrigerators. You pay a premium for those fridges, but not because they are actually better. They're not. What you are paying for is the design, style and appearance. They're beautiful, but inside there's nothing special.
I've been told by numerous people to stay away from Samsung washers/dryers in general. They are junk and the customer service is a joke. On top of that, most of them are bought at big box stores like Lowe's, Home Depot, Best Buy, etc....and the guys that install them are not the best at installing them say compared to my local appliance store.
You must like LG washers, huh?
Can it be reasonably fixed DIY style?
What washer would you recommend then ??
That Hurt My Gut to Buy this thing and bring it home to see it only spins around
I remember this video from a few years ago after buying my new Samsung’s. So my machine started having slight balance issues. I got panicked and pulled out my warranty with squalor trade and guess what, 3 more months and my warranty was due to expire! They sent out a repairman and found they couldn’t fix it. They refunded the purchase price. Had I not seen this video I would have waited for it to be a real issue and my warranty would have expired. I would have been SOL. Because it is an awesome set of machines I will see if someone can fix it and put them in the downstairs laundry and buy another set for upstairs. I play the warranty game on the next set. I hope Costco sells the top of the line Samsung’s I will try buying from them they hold the manufacture to high standards.
So you found out your not too old Samsung washer and dryer were falling apart and now you are going to buy another Samsung set?! This is why manufacturers make shitty products. Customer are stupid enough to keep buying their junky shit.
I had exact same problem recently. after watching a few youtube videos. I ordered a new "spider" for $122, a new ball bearing kit for $22. Clean the machine. Installed them on. Now my Samsung washer work like brand new. Easy fix
How long have you had the machine before it failed? Would you have still bought the same unit if they had made this part from stainless steel and it had cost an additional $100?