Hi Samuel. We are sorry for the inconvenience. We noticed that you said you contacted us. Could you please tell us your ticket number or email address so that we can better help you? Thank you for your understanding and cooperation.
Dear customer service, Good day! Thank you for your reply and comment back to my video. I'm glad it was able to reach you. I understand that you requested videos on the pictures, but unfortunately, I couldn't send them due to their large size or lack of sufficient detail in the photos. I hope this video helps resolve my issue. I appreciate your time and assistance. case# CAS-19182319-Y2B8L8 Thank you, Sam
@@sammgrady Hi Sam. Thanks for the information. Please try to refresh the DJI RC 2 firmware with DJI Assistant 2 software on your computer to see if the problem will re-appear. If it still doesn't work, please let us know and we will help you further.
@DJISupportGlobal Thanks, but I can't even do that because you're in possession in the remote, and I have already done that 2 times over the phone with support.
Hi Samuel. We are sorry for the inconvenience. We noticed that you said you contacted us. Could you please tell us your ticket number or email address so that we can better help you? Thank you for your understanding and cooperation.
Dear customer service,
Good day! Thank you for your reply and comment back to my video. I'm glad it was able to reach you.
I understand that you requested videos on the pictures, but unfortunately, I couldn't send them due to their large size or lack of sufficient detail in the photos.
I hope this video helps resolve my issue. I appreciate your time and assistance.
case# CAS-19182319-Y2B8L8
Thank you,
Sam
@@sammgrady Hi Sam. Thanks for the information. Please try to refresh the DJI RC 2 firmware with DJI Assistant 2 software on your computer to see if the problem will re-appear. If it still doesn't work, please let us know and we will help you further.
@DJISupportGlobal Thanks, but I can't even do that because you're in possession in the remote, and I have already done that 2 times over the phone with support.
@@sammgrady Noted, we will report your situation to the relevant department. Thank you for your understanding and cooperation.