A musician whose guitar was damaged by United Airlines exacted his revenge by writing a song that has become a UA-cam video sensation. Songwriter Dave Carroll talks about his success.
When you have a guitar you like, that you've had for years, done many gigs with, wrote songs with, entertained hundreds of people with and has been part of your life, and as the Everly Brothers & Jimmy Buffett song says holds "All the stories it can tell"...NOTHING replaces it! I will NEVER fly with United EVER!
Ahh, the good old days when United's slogan was 'Our Prices Are Unbeatable but not your luggage' Now it's 'Our Prices are Unbeatable but not our customers'
Southwest has always been WONDERFUL with flying guitars. They've never said a word to me about it, other than one joking that he wanted me to play while he sang. He ended up singing in the mic later on.
if you're an musician, you'll know how painful it is for your instrument to just break after playing it for like a few millenniums and you know that it could've been avoided but no it just broke because united airlines just throws it around wtf
And he had such nice things to say even about the lady from United whose whole job was to tie him in legal knots and shut him down. That's a class act response to a really awful situation.
Hey Dave Carrol I absolutely love your talented voice. please make a new video. United hasn't learned their lesson about customer service and just being a decent human being yet lol
i remember there being disgust when jimmy page bought a seat first class for his 59 les paul to sit next to him.but it was for this reason alone ,would u put a 1 million pound guitar in the hold.nope i dont think so .
This brings back memories. I sat in a plane and watched as my luggage was tossed onto the conveyor into the plane. I closed my eyes, turned on some music and sighed.
2020: united breaks someone's sanity 2034: united breaks an building 2050: united breaks itself 2070: united breaks the moon 2100: united breaks the sun 3000: united breaks the milky way 4000: united breaks the andromeda
It would have now. Imagine all the bad press they've got over the time since the song's release. There's been MILLIONS of views for this song on UA-cam alone. Well done, Dave. Most unhappy customers tell around 10 people about their bad experience. You've told millions. I sincerely hope this really hurts United and that causes them to change their evil ways.
@galatasarayfan67 "go complain to United but dont make a freaking song about it." ... Umm, he DID complain to United about it. He tried to follow the process they gave him for filing a claim, and fought them about it for NINE MONTHS. They denied him every time. What other options did he have, and why does the song idea bother you? I think it's great that we live in a time where a single person can creatively make issues public. The songs are catchy and funny too. Why all the hate?
Since this, they had compensated him. United also tried to get full rights to the song, they claimed was for training purposes ~ and I just saw a Leprechaun riding on an unicorn pass our house ;-) He did not sell them the rights; got full compensation and gave it all away to charity. Well United paid dearly. Loads of returned tickets, frequent flyer left for other airlines. Karma delivered. ;-D
I remember an interview with Gordon Lightfoot from years ago where he said that he buys a SEAT - half price - for his Gibson 12-string - which is priceless, because an airline smashed one of his guitars flat!! Evidently this ended up costing United $180 million dollars when their stock took a nosedive!! Having flown a few times with United, and owning a couple of $5000+ guitars, after hearing this I wouldn't fly across the street with them!!
All airlines breaks everything its just because most of them dont really care about others personal items. i like that this guy do a video about this situation its just perfect.
"new and improved united" ... no longer breaking guitars... now breaking faces their rot is from the head down, blaming the passenger instead of taking responsibility for their self serving power corrupted bullying.
Agreed way back in college I worked for Fedex. Not making any excuses but... Doesn't matter how the package is tagged when your boss wants you to unload an entire trailer by yourself in under 40 minutes they all look the same. Seriously folks, make sure your stuff is packaged well enough to withstand a hurricane.
I must say thank you for raising such a big stink about this! As a result of all this bad press, United are getting better. My 70 year old mother just visited the UK and on the return to the USA (via DC), United helped her loads. Perhaps it is their job but they did go out of the way to make sure she was ok. She has very bad hips and they provided a chair etc, transported her through Heathrow, DC and onward to Indy! They have up'd their game! Thanks and thank you UAL for looking after my mother!
I'm glad you had a good experience. But they never got better. 13 years later I'm posting a comment because they went from breaking guitars to breaking people's faces. 🤣
This is the reason I have not checked luggage with any airline in more than twenty-five years! I had some very bad experiences with lost/damaged luggage. Carry-on only for me! Only the essentials. If I need somthing at my destination...I buy it and give it away when I leave for home. It's cheaper than fighting with those people for months!
Sometimes I wonder if airlines really dont have any responsibility for the luggage they break or loose because instruments that either break or get lost during flights is a surprisingly common thing.
Thing is, a lot of people (ESPECIALLY us musicians) don't actually trust them to handle with care at all, but what can you do, ship your guitar on a cruise liner while you fly to your gig 6 days in advance so it has time to arrive? :D
In 2017 & 2018 United breaks a Doctor’s nose dragging him off an airplane and kill a puppy by suffocating it to death in the overhead storage cabin where they made the pet owner put it. “the carrier kills nine times as many animals as American & Delta”
@galatasarayfan67 But tens of thousands of songs by thousands of artists have their origin in actual experiences of the people who wrote the song. They write about what they experience in life.
That is really sad. Even thought I fly with Southwest Airlines, I would NEVER fly with United Airlines. ESPICIALLY if I brought any valuable equipment on.
Dave Carrol's revenge will go a long way of getting other businesses to be more responsible. Thanks to the Internet, youtube and Dave. Sajit Viswan Abu Dhabi
I've never flown them, but I've heard plent of bad stuff about Ryanair. Personally I've never had any problems with United, but I will never, ever, EVER, fly with American Airlines ever again. Even if the choice is between going with them or walking. I'll walk thanks. It'll be less hassle and aggravation.
United, I have not flown you for many years now (and I fly lots) because of all the bad things I have heard about you including Dave's guitarr and most of all now the way you treated the doctor. I am afraid of you and so, I will not fly with you.
RFLCWM is right - you guys missed the little jocular manner in which he said the comment about the first class - obviously some of you need to watch a few more news shows.
It's so Funny...😂❤ In fact, if you have ever worked in the logistics industry, you will understand that breaking your guitar is not entirely the airline's fault but the airport's "ground services staff". All airlines must hire airport ground staff and pay ground service fees at the airport they land at or depart from.
I play guitar, I'll NEVER fly United.
Same
🤣🤣🤣
Damm 10 years
@@iamskinny8695 ZAMN 😍 ZEN ⛩ ZEARS 🗓
Loooooongggg timeeee
I love his attitude. We should find more composers and singers like this.
Right
Imagine waiting 12 years and then out of nowhere someone replies to your comment
Bro wtf 🤣😂🤣😂🤣😂🤣😂🤣😂
@@anthonyschutz7201
ikr
Lol
8 years later people return to this vid
9 years later people return to this vid
9*
10
@@travis5428 oh shit you got me
10 years now. And this is my first time.
First guitars, then customers. Who says United hasn't made progress?
Ri T killed a dog
Ri T in 2001 they let terrorists crash their planes into the World Trade Center
Caught THROWING guitars. Wow what jerks.
When you have a guitar you like, that you've had for years, done many gigs with, wrote songs with, entertained hundreds of people with and has been part of your life, and as the Everly Brothers & Jimmy Buffett song says holds "All the stories it can tell"...NOTHING replaces it! I will NEVER fly with United EVER!
There's a certain feel and fluidity when playing an instrument you've worked with for years. That can't easily be replaced either.
@@seratonin7004 they can’t really be replaced at all, people have told me the older they are the sound changes
Same here. Some things can't be replaced.
2009: broke guitar
2017: broke Asian's face
2025: break Statue of Liberty
Some guy just got stung by a scorpion too!!
2017: Breaking a wedding on route to Costa Rica.
Dang Tran 2001 - broke the twin towers, united let's terrorist into their planes but not doctors
Fuck America
2020: broke passenger’s emotional well-being.
Ahh, the good old days when United's slogan was 'Our Prices Are Unbeatable but not your luggage'
Now it's 'Our Prices are Unbeatable but not our customers'
Southwest has always been WONDERFUL with flying guitars. They've never said a word to me about it, other than one joking that he wanted me to play while he sang. He ended up singing in the mic later on.
if you're an musician, you'll know how painful it is for your instrument to just break after playing it for like a few millenniums and you know that it could've been avoided but no it just broke because united airlines just throws it around wtf
Now they throw humans...
And he had such nice things to say even about the lady from United whose whole job was to tie him in legal knots and shut him down. That's a class act response to a really awful situation.
Hey Dave Carrol I absolutely love your talented voice. please make a new video. United hasn't learned their lesson about customer service and just being a decent human being yet lol
Karen Slovak nigga it's been 8 years
i remember there being disgust when jimmy page bought a seat first class for his 59 les paul to sit next to him.but it was for this reason alone ,would u put a 1 million pound guitar in the hold.nope i dont think so .
i'm so glad united fucked up again so i could find this song, its amazing
This brings back memories. I sat in a plane and watched as my luggage was tossed onto the conveyor into the plane. I closed my eyes, turned on some music and sighed.
United hasn't learned, they recently refused to help a Double Amputee onto the plane and then damaged his custom wheelchair~
2020: united breaks someone's sanity
2034: united breaks an building
2050: united breaks itself
2070: united breaks the moon
2100: united breaks the sun
3000: united breaks the milky way
4000: united breaks the andromeda
Persephone Pomegranate remember 9-11
5000 united breaks e guitars
You should've sued the United Airlines for throwing guitars
Nah suing is cringe bro, why sue when you can get even better revenge. It’s never about the money, it’s about the point
He tried
2017: United Breaks Passengers
It would have now. Imagine all the bad press they've got over the time since the song's release. There's been MILLIONS of views for this song on UA-cam alone.
Well done, Dave. Most unhappy customers tell around 10 people about their bad experience. You've told millions. I sincerely hope this really hurts United and that causes them to change their evil ways.
Imagine having someone reply to your comment 12 years later. Couldn’t be possible
@@darkreaper7256 hello 👋
@@redg0d73 hi 😀
I read this on 22th june, 2023.
I just yesterday got to know about "United brokes guitars".
Are you alive?
It's amazing United didn't respond to him saying he would write a song about them. That must have cost them greatly.
It's been 12 years, here's a comment.
here's another one
Here’s a third
Here's a fourth
Here’s number five
@galatasarayfan67 "go complain to United but dont make a freaking song about it." ... Umm, he DID complain to United about it. He tried to follow the process they gave him for filing a claim, and fought them about it for NINE MONTHS. They denied him every time. What other options did he have, and why does the song idea bother you? I think it's great that we live in a time where a single person can creatively make issues public. The songs are catchy and funny too. Why all the hate?
Great show. Great musician. Great story.
Since this, they had compensated him. United also tried to get full rights to the song, they claimed was for training purposes ~ and I just saw a Leprechaun riding on an unicorn pass our house ;-) He did not sell them the rights; got full compensation and gave it all away to charity. Well United paid dearly. Loads of returned tickets, frequent flyer left for other airlines. Karma delivered. ;-D
I have to admit, i came here bcause it was posted on fb
I can't believe it been 10 years since then damn I was 8 back then now I am 19 😓
I remember an interview with Gordon Lightfoot from years ago where he said that he buys a SEAT - half price - for his Gibson 12-string - which is priceless, because an airline smashed one of his guitars flat!! Evidently this ended up costing United $180 million dollars when their stock took a nosedive!! Having flown a few times with United, and owning a couple of $5000+ guitars, after hearing this I wouldn't fly across the street with them!!
All airlines breaks everything its just because most of them dont really care about others personal items.
i like that this guy do a video about this situation its just perfect.
This is why I carry on
*And fly delta*
This video is why I drive or take Amtrak.
Thanks for this video
Never anger a musician!
They have more power over their song
Re-watching this for the umteenth time, I see it has now got 22 million views!
"new and improved united" ... no longer breaking guitars... now breaking faces
their rot is from the head down,
blaming the passenger instead of taking responsibility for their
self serving power corrupted bullying.
Agreed way back in college I worked for Fedex. Not making any excuses but...
Doesn't matter how the package is tagged when your boss wants you to unload an entire trailer by yourself in under 40 minutes they all look the same.
Seriously folks, make sure your stuff is packaged well enough to withstand a hurricane.
I must say thank you for raising such a big stink about this! As a result of all this bad press, United are getting better. My 70 year old mother just visited the UK and on the return to the USA (via DC), United helped her loads. Perhaps it is their job but they did go out of the way to make sure she was ok. She has very bad hips and they provided a chair etc, transported her through Heathrow, DC and onward to Indy! They have up'd their game! Thanks and thank you UAL for looking after my mother!
I'm glad you had a good experience. But they never got better. 13 years later I'm posting a comment because they went from breaking guitars to breaking people's faces. 🤣
Great song
Way to go.
No one has the right to ruin anyone's stuff.
Weither they are famous or not.
Is that not the way things are these days? There is a lack of respect for others' property. We who know better must continue doing better. PVEL.
gosh, I wouldn't wish to be in United skin when he wrote and published the song..... love his attitude, really do, he did write and did well
Perfect!
The disstrack that was most effective.
😮😮 love it
its 2023 and the video was still viral😂
the way they cut him at "thank you very m"
watched on 05.02.2023
2021 during corona virus🤷♂️
This is the reason I have not checked luggage with any airline in more than twenty-five years!
I had some very bad experiences with lost/damaged luggage.
Carry-on only for me! Only the essentials. If I need somthing at my destination...I buy it and give it away when I leave for home. It's cheaper than fighting with those people for months!
I worked for a custom guitar maker in the 90s for big name players. The cases cost more than the guitars. For good reason.
"United, surprisingly love the video" oh, please! Hahaaahaa! United doesn't love the video - who the heck would believe THAT?
13 yearsater is amazing
Sometimes I wonder if airlines really dont have any responsibility for the luggage they break or loose because instruments that either break or get lost during flights is a surprisingly common thing.
Thing is, a lot of people (ESPECIALLY us musicians) don't actually trust them to handle with care at all, but what can you do, ship your guitar on a cruise liner while you fly to your gig 6 days in advance so it has time to arrive? :D
Brave move. Well done
Anyone else get a United Airlines ad as well?
In 2019?
I have a Taylor 150E 12 string acoustic that would break my heart too
After 13 years of uploading , i see this video💌
Good 👍
21 million now
In 2017 & 2018 United breaks a Doctor’s nose dragging him off an airplane and kill a puppy by suffocating it to death in the overhead storage cabin where they made the pet owner put it. “the carrier kills nine times as many animals as American & Delta”
muy bien hecho bienvenidos ala web 2.0
I'm getting so old
Airlines, like everyone else, have a duty of care when handling luggage. If they damage a suitcase they will always pay to get it repaired.
First they break guitars. Then, they break people
Before then, they broke buildings.
@@robertfromadventuresofrobe335 and befor that they broke Pangea
Who fucks with another mans guitar?! He's girlfriend, perhaps even his toothbrush, but NEVER his guitar!
great song!!! In behalf of Dave: thank god United Beaks Guitars!!!! He´s made a limonade of a lemon!!!! lol
I found out about this video because my company used this as a training material for customer service lol
Ничего себе история повернула 😗
@galatasarayfan67 But tens of thousands of songs by thousands of artists have their origin in actual experiences of the people who wrote the song. They write about what they experience in life.
What is lacking in USA is Good service
Watch the video called ''Prudential Lost My Line 6 Amp.'' You have to see it! It is another revenge video like ''United Breaks Guitars.''
After 11years but you dont have any comment
United indeed breaks guitars
"I downloaded a thousand emails"
Wow this is old lol
This report is just as long as the song.
15 years
do they break pianos too
Only a Canadian would say they downloaded emails
That is really sad. Even thought I fly with Southwest Airlines, I would NEVER fly with United Airlines. ESPICIALLY if I brought any valuable equipment on.
Send certified letter to CEO and you'll get response
Great song and voice.
Found his music after watching passive aggressive ways people got revenge videos😂😂
Wow
united broke my tripod :(
the interviewer at the beginning has a glass eye
Haha NICE this guy knows how to bust a move
@aldearey Just as with everything in life, it's not true that all are equal. I'm sure some airlines are more responsible than others.
Company man sent me here.
Please don't self-identify with Michael Moore. You have a legitimate beef. He's a nut.
Lucky it was only his guitar that was broken.
Dave Carrol's revenge will go a long way of getting other businesses to be more responsible. Thanks to the Internet, youtube and Dave.
Sajit Viswan
Abu Dhabi
Just heard about this, and now I will never fly United Airlines.
I've never flown them, but I've heard plent of bad stuff about Ryanair. Personally I've never had any problems with United, but I will never, ever, EVER, fly with American Airlines ever again. Even if the choice is between going with them or walking. I'll walk thanks. It'll be less hassle and aggravation.
United, I have not flown you for many years now (and I fly lots) because of all the bad things I have heard about you including Dave's guitarr and most of all now the way you treated the doctor. I am afraid of you and so, I will not fly with you.
It's funny to note that United lost the Dave Caroll's bag just weeks ago on another United flight. So maybe Song 3 will have a different story??
Song name please
United breaks guitars
And they broke people too 💀
I came here because of a book called Contagious by Jonah Berger
its a gud song to teach a lesson to d united airlines
RFLCWM is right - you guys missed the little jocular manner in which he said the comment about the first class - obviously some of you need to watch a few more news shows.
United...
It's so Funny...😂❤
In fact, if you have ever worked in the logistics industry, you will understand that breaking your guitar is not entirely the airline's fault but the airport's "ground services staff". All airlines must hire airport ground staff and pay ground service fees at the airport they land at or depart from.