6 Stuck Packages with USPS - Now what do you do?
Вставка
- Опубліковано 7 лют 2025
- Our eBay Store:
ebay.us/RGj1W6
*************************************************************************
Our Ebay Shed Playlist - the origin
• Playlist
*************************************************************************
Ebay Product Videos Channel:
/ @shedflipsshorts3447
*************************************************************************
The Bubble Wrap I Use - American Bubble Boy - Affiliate Link
www.americanbu...?sca_ref=662626.EkaLKQxAbB
*************************************************************************
The Getaway Gang UA-cam Channel:
/ @imgonnapackit
**************************************************************************
Box Resizers and Sticker/Diecut/Magnet can be found here:(Fulfilled by Candice):
www.garageflip...
**************************************************************************
Follow us on Instagram @garage_flips
*************************************************************************
Contact:
shedflips@gmail.com
If you have a question regarding selling online, please put it in the comment section of the video for other to see.
I also highly recommend asking questions in this facebook group, you will usually get several answers in just a few minutes time:
/ 2478848362157566
**************************************************************************
Stuff I use (affiliate links):
Pull down shade we use for backdrop for larger items:
amzn.to/3vslYPj
LED Shop Lights:
amzn.to/31Rc2TP
18" Neewer Ring Light w/ stand:
amzn.to/3e0Z1cU
Photo shooting table:
amzn.to/2Z9U0uB
Canon EOS M50 (product photography cam)
amzn.to/2BNT8mn
GoPro Hero 8 (all vlogs recorded with this)
amzn.to/3gwoe0v
Dymo 4XL Thermal Label Printer:
amzn.to/38AtRYP
Yeti Microphone:
amzn.to/3f9l4iX
Tape:
ebay.to/2UGGrhq
Metal shelving (down the center aisles, not affiliate link):
www.samsclub.c...
2nd monitor - 32" Samsung Curved Panel:
www.samsclub.c...
Large workbench:
www.samsclub.c...
Smaller workbench:
www.harborfrei...
Blower fan (above a/c unit in vids):
amzn.to/3iSWIfK
Electric socket shelf outlets:
amzn.to/3h9cIII
Shed is a 30'x12' Derksen.
---------------------------------------------------------------
TV I use for testing video games is a Haier 7" HLT71. It has coax and RCA inputs only - does not have HDMI. I bought mine used on eBay for $50 shipped, although you may get it even cheaper if you are patient.
These last 2 weeks have been horrible for packages. The Christmas season was great not a single lost packages. I have 4 in limbo right now.
I had a customer put a complaint that he didn't receive his order. I messaged the customer that I would look into it.
I live in Michigan & the customer in Georgia. The customer paid for it on Dec. 23, I shipped it on the 28th. I called my local post office on January 10th,found out it was accidentally bumped into a Pittsburgh bin then sent to Seattle Washington. So I found the package! It was on a truck that had been stuck in the snow for a week in Seattle. The package was soon on its way &:
got delivered on January 14th. Customer was happy.
Had the same thing happen a package I sent from New York to Florida didn’t move for days until I filled out the missing mail and within 2 days all of sudden started to move and was delivered a day later..
Thank you Lonnie & Candace, love your videos!
I fill out the form and then get phone calls from the final destination post office. I agree, the search should start at the last scan location!
We were just notified that our town won't be getting our mail delivered until they have enough carriers to deliver since most are out sick now and were already short staffed. You can go pick it up yourself if you would like.
A lot of postal problems over here in the UK at the moment too. Not only are packages taking up to a week longer than expected but I've had more lost already this month than the whole of last year. Strangely, we had no problems at all in the run up to Christmas--no losses and all delivered pretty much to schedule. I seem to recall that Royal Mail have about 10-20% of staff off sick/self-isolating due to COVID so that probably isn't helping!
I had 12 packages that were mail out on the 10th of Dec, went straight to missing mail alert and post office found my packages in two days they were still on a trailer and they all got there. I don’t do number Two useless, three missing mail alert is the way to go.
Yup media mail gets stuck way too often here in Jersey.
Lonnie is correct about us letting go Seasonal Employees. We lost at least 30..
I work with mail for over 40 years we fine mail & packages in tray all the time.
Thank you for sharing this information.
Fell the pain I send a package via media mail to a customer in Texas same thing happen. It scanned at my facility on 1/10 and just updated this morning that it arrived in Texas. 15 days with out any other scans is bs
I just keep pressing 0 until I get a live body.
We had 3 first class shipments sell on 12/8, all to NY. 2 got delivered on 12/11; the 3rd went up and down the east coast and finally got delivered on 1/14.
We have actually been fighting with our post office for years. The carrier never scans pickups ever. The postmaster in the post office will not let the people at the counter scan all my packages in if she sees me because she says there’s no need for me to need a receipt lol. Online there is page after page of complaints on her and nobody seems to care. We are actually driving 30 minutes almost daily to take our packages to another post office.
Happy end of January Candice and Lonnie Hope you're having a great day. Sending some love to Pip dawg as always ✌🕉☃️
Great video Lonnie & Candice 😊👍 it seems the same wherever you live trying to talk to an actual person is rare as hens teeth 😂🙈
I used a usps scan sheet and the same exact thing happened 5 items no movement for 7 days. Did search, error! Called and magically next day movement. Only problem is the tracking shows accepted 7 days late, made it look like I lied and shipped the packages 7 days after purchase.
Love your videos! The post office is super short staffed with the Covid variant , I know the salt lake processing plant, they had 46 call-ins last Friday and 30 yesterday(Monday), so they are really struggling with the mail, first class mail has really taken a hit, I notice 😵
It's weird because Walmart has tons of workers working.
I’ve had nothing but troubles with usps in the last 2-3 weeks and so have many others I’ve talked to. I had some comic books I bought on eBay that kept going back and forth from my post office to their distribution center. I had to spend 15 bucks to put out for a package intercept, which then I got the package within 3 days after. Other buyers and sellers on eBay are going through same issues. Losing A TON of faith with usps
It boggles my mind that USPS can move the amount of mail it moves and find one that goes AWOL in really short order. I have never had one that was not found once I filled up the form. People who talk badly about USPS just make me shake my head. A+ from this reseller.
I recently got boned by a bad faith buyer I believe they waited till day 25 to alert me thier package never showed up and i was left high and dry for 3 months then told i probably wouldn't even get paid out. Pretty frustrated with usps lately
@@rsnerd008that’s not bad faith, they either didn’t pay attention or were told by someone else to wait that long. Bad faith is if they had received it but committed fraud and got a refund out of you.
It’s not just your distribution center. My main hub is Houston and I’ve been having lots of late packages or unscanned for days.
I work at A LARGE post office processing facility in PHILADELPHIA. Things get lost and damaged and then have to wait n wait to get taped back up. It’s Sad. The new hires don’t give a crap. The management is no where to be found.
the one off of byberry rd?
@@PhillyRoadtech Correct
I have a package stuck there now. It says it departed but I highly doubt it’s on a truck to another location.
I have a great post office, they scans right away and no long lines. They have never lost anything.
My local post office is pretty decent too, these problems are happening as the packages move through other post offices. Local post office can't really do anything about that.
Local post offices can be fantastic, it’s the distribution centers that are terrible
The missing mail form hasn't worked since December. It makes me wonder if they purposely broke the form so they wouldn't get a barrage of requests as a result of holiday shopping. But it's already the end of January so maybe not!
I dealt with same problem with packaging shipping mine got hung up in Shreveport for 10 days going in circles.all my packaging goes there I live just west of Shreveport in texas
I have a package going on a month now. Finally moving. Went to CO via CA. I requested tracking updates and tried to fill out online form too but got error too. Never had this happen before. Got another one sent recently but not movy🤷♀️
I have had this happen and gone on the tracking website and request notices. That seems to work for me, but smaller business than you. You would get too many notices, I assume. Glad you found a way but the form is too long unless it is 3 weeks.
I purchased cards from you and they were shipped promptly but I still have not received. Check the tracking which stated it was 'mis-sent' to Texas. Not super close to my house here in Wisconsin but hopefully now headed in the right direction
Delivery Confirmation is not Tracking. It irks me how it's widely promoted as tracking. USPS is only on the hook for showing it delivered with delivery confirmation. Sender is responsible for the acceptance scan - that puts them on the hook for any potential insurance claim.
Express Mail service is the only one that has actual tracking, like UPS/FedEx.
An employee told me with the volume/manpower challenges, many times items are moving without being scanned each and every step of the way.
While it's thankfully not nearly as bad as was last year, items still fall through the cracks much more often than a just few short years ago
I have a package I shipped Dec 23, sat for about 20 days. I started tracking it. Moved the next day hasn’t moved since. My cost with shipping was only $5. But refund was $35. Sucks butt. But at least I didn’t have 6.
I have had more shipping problems this January than the last quarter. I have 2 packages still missing shipped on Dec 28th. Like you I would have USPS search for missing mail and would start moving or show delivered shortly after. The majority happens to First Class packages. Now my bigger packages are taking longer than ebay's estimated delivery and more people are getting upset.
I've never really had any problems with USPS unitl the past month or so. It worries me that this will start to become the norm and that can have a big impact on the online resale business. Every time I try using the online help request forms, I always get some error message or my request can't be submitted and I'm told to please try again later. I do and then just get the same message or some other frustrating error message.
I buy a decent amount of trading cards on eBay, shipped through Standard Envelope. That shipping is glitchy, no updates or marked as delivering for weeks
I just finished going through the same thing. Package was suppose go to CA but the last scan was 5 days ago showing it was in Puerto Rico. I did get call back 30 mins later from someone at USPS telling me that the packing is moving and that someone else from USPS will be calling me in a day or two. 🤷
The same thing happened to me I sent a package on the 22 December I’m in Arkansas went to Memphis and stayed there. I did the same thing that Candice did. It finally moved to be delivered today 26 January. Was on hold for 45 minutes but I had to.
From the buyer side of things, I have had USPS packages stuck, that if I sign up for texts for tracking info, within a day or 2 it starts moving again. I don't usually wait 2 weeks. 1 week and I sign up for that option. I'd try it with UPS and or fed ex as well.
I’d be interested to know if you do the unlisted shelf in the shed the dollar amount. If you literally cleared that shelf. I have a considerable amount of unlisted inventory and could use some motivation. 😂😂😂
I almost guarantee you will have a scan on the card within a day or two of them contacting you. It can take up to 15-20 full days to reach the furthest outskirts. California and New York can be the slowest for delivery. Also I always seem to have a 60% return rate on flat rate envelopes shipped to Puerto Rico 🤷🏻♂️ something to do with how the labels print I think.
I've had few hang ups with USPS lately also, my packages go Media Mail the longest Mail delivery time. I do what Candice does on the USPS missing Mail site but notice it's not loading up like it used to. Probably crashing from all the complaints.
If I can do missing Mail or not I always email the buyer with a nice apologetic message that I'm requesting a package search and there are delays in delivery do to Covid and weather related issues. 99.9% of the buyers will be understanding after that I don't hear back from them.
I believe they feel more comfortable talking with a real person vs a seller that doesn't respond back or vague response. I treat them as if it was my package that I'm worried about.
I know talking with my mailman here in Nebraska that he is doing his route and two additional routes pretty much everyday due to short staffing. He also told me that some offices have had to move to every other day delivery due to covid in the offices and not having enough people. Your distribution hub could be running into something similar.
i had a package that USPS shipped to like a town over from the destination than sat at the wrong post office for 4 days. than i made a missing mail claim. A post master from somewhere around there cleared the claim, and said they fixed it. I checked, and 3 days later it still had not moved. I almost lost it. I opened a missing mail claim again, and than 2 days later the package arrived. Some of these USPS people i can't handle.
I've had this happen several times the last couple weeks also. I done the form on the USPS website like ya'll and that got most of them moving again. Very frustrating.
I had that happen last month with a 12 x 12 x 12 boxed cookie jar. I checked every day. Never show scanned except leaving my post office. After 3 weeks buyer received it. Buyer never contacted me and gave positive review..I was sure it was cracked up somewhere
I have had the same thing happen to me. I wonder if it has anything to do with usps taking orders and sending out free covid tests and masks
I'm convinced there's a bin at each usps that employees randomly select packages to toss in to see if a form gets submitted, if it doesn't then they sell off in pallets all that stuff. Because everytime I've submitted one within hours the package mysteriously appears after days/weeks of no movement whatsoever.
I'm still waiting for a car part from last July, but the USPS still sends me an email every month saying that they're still looking for it. I had the same issue with #2 in the help area. Did you see the news about a railroad area in LA(?) where there are homeless people that tore into a mail train car and spread mail and packages all over the ground? OH yeah, make sure you always get insurance over the initial $50 when it is worth more because my part was $58. USPS said I could only get a $50 refund, but the check on the same paper was for $57!?! THEY DON'T REFUND THE POSTAGE but my postmaster said to include the postage and it didn't work. I had to lose about $10 since I had to refund the whole amount to the buyer.
Though I wasn’t selling during holiday season 2020, 2021 was very good with post office. But yea they still need to scan and deliver!
I have used that form for issues I've had personally with the mail. I've had multiple things say "delivered" but it wasn't delivered at my house. Somehow the post office knows the GPS where things were delivered. Don't understand why their GPS system doesn't alert them when it's the wrong place for that address though.
I normally have a contract mail carrier deliver my mail.
Today is the first time in years that I had a regular USPS vehicle and
employee deliver it. Coof related?
Also some machines are old and can mistakenly sort packages to wrong destinations…. Honestly I have no idea how we move mail. I work in the oversized packages area .
I am having the same problem, it seems to be mostly USPS First Class Mail items. I sent a cassette tape to a buyer on Dec 28, 2021. They notified me it never arrived. I checked tracking and it stated delayed. I asked to the buyer to give me a little more time. The item only updated on Jan 9th when I checked through the link on my Ebay listing, it never updated after that. I went ahead and refunded the buyer with my apologies. After watching your video, I checked tracking again. It stated the item was schedule to arrive on Jan 25 ,2022. I am still out my item and my money, so it kind of sucks. What I did find is that you have to check the tracking directly through the USPS website. When I checked it through the link on the listing on Ebay it still showed stuck on Jan 9th. Very frustrating as a seller, because this is something I have absolutely no control over and it cost me money and time.
That is why I would not refund buyers. I had a package shipped before Christmas and arrived on the 24th of Jan. eBay changed the case deadline every 10 days to resolve it and wait longer for packages to be delivered. My case was scheduled to be resolved on the 24th the day it was delivered. eBay moved the date to Feb 4th. I called eBay and they cannot close the case until the 4th of Feb not matter that the package is delivered. My funds are on hold until the 4th. I have cases opened everyday and they are stacking up. I have now over 40 late deliveries. I would have to take out loan and payout thousands if I refunded everyone.
I found that if I start text alerts, that will get a package moving too.
Hello, it only allows me to step 2 then my options are to close or previous? It did say the package will be delivered in the next business day but im not confident believing that message?
Thanks for the info!!
When I've had issues before the Post Office just basically shrugs their shoulders. Idk why they don't mention this as an option.
Also, I've definitely had issues with the Ebay Standard envelope before. Led to a refund. I love that as an option because I like to sell trading cards. But the fact that it's not a "real" tracking number is kinda sketchy.
Great information
I have been doing your method Candance and 95% of the time my item starts moving. I have one now that was sent Fed Ex Smart Post. The post office says it was delivered and Fed Ex won’t respond to me. Shit
Had a few orders that should have been delivered automatically returned by the post office instead of being delivered recently. Something has happened.
One time this happened to me it was a damaged package. They actually admitted it and I asked to have it returned to me. I did get it back 2 weeks later and it was but was just the packaging. I refunded the customer when they told it was damaged.
When my packages don’t move in 2-3 days, I submit text notifications and all of the sudden the packages start moving like cattle!
I know I have had to do several missing packages claim. In fact I have a missing package that has not been found since November. I ended up having to refund the customer after 3 weeks.
May I ask you please, If a customer didn't notify or message you, that they didn't get their package through USPS and left negative feedback instead, but you asked for a revision through Ebay revision request to customer and then the buyer changed it to a neutral, would you refund them for item, if item doesn't arrive? The tracking has not moved in over a week, however package is going to the East Coast with the snow storms. I did open a missing mail case once he changed FB to neutral.
Am I the only one who mouths Lony and Candace openings lmao. Also, your suggestion works good. I always open up cases on mail that has not arrived when another trick does not work. That initial trick that I have noticed does something is when you go to the main tracking page and you enter the tracking number and it takes you to the tracking results page you will see a section that asks you to get updates on tracking and you can send that to yourself or another person by email. I just enter my first name and put it in my email and select the button thay days get all updates. Granted you will receive alot of emails as it sends you an update for every status change going forward including the current one. However, I have seen several items stuck in centers for 3,4,5,6 and sometimes 7 days simply start updating a day or so after I do this so I think USPS system must have some internal process where this triggers an automated “why the hell is this package not moving.” It really works, I would do calling and opening cases as a second result.
I never use eBay postage for anything.
My husband had a new phone mailed to him in November. Tracking still says in transit. Smh. Calling the company did no good cause its stuck in transit. Ayayay
Interestingly.. (Oh this is not interesting)... only one of those women was on the Rockford Peaches. (Dorothy Kamenshek... Geena Davis's character based loosely on her). The other 3 women played for different teams. And yes, all 4 are deceased. (Two of them were married to each other... and are now buried next to each other.) The movie came out in 1992... each woman was 67 years old at the time of release and they all lived at a minimum of another 18 years with each dying in 2010, 2013, 2014, and 2017.
Thing's like that can affect people eBay
Hi, I have a relative who's starting out on eBay. Do you have a video of the process to ship more than 30-50 packages a day where USPS scans 1 sheet with all of your tracking numbers so the postal worker who picks up at your place daily doesn't scan each one and take a long time? How is your process? Does USPS charge after certain amount of packages or weight? Thanks
@@kyles2232 no, it's not. I use the USPS scan form on eBay, no issue.
@@kyles2232 then why does eBay support it? And by this I mean the scan form can be printed directly from the eBay bulk label page.
👍
OK, I work at a local post office. I can tell you any package movement after you submit a help request is 99% coincidental. Let me explain. If you mail an item from Florida to Alaska and that item gets stuck enroute , say in a distribution center in Orlando, that request for help goes to the Alaska destination post office. That post office of a handful of employees has virtually ZERO ability to contact the distribution plant in Orlando. These distribution plants handle ridiculous amounts of packages daily and are not going to go scour the plant for a single package and stop production. At the same time the local post office in Alaska is going to respond and tell you they are actively helping you find the package and after a few days will find a way to close the package inquiry, even if the package isn't located. What I would recommend is after 15 days file an insurance claim for a lost package unless you didn't use insured mail. If it's not insured mail you're basically screwed. Regardless of if you do a package inquiry online or over the phone, it will be directed to the local post office to resolve....and again, there is no process in place to resolve a problem that is geographically states away.
Retired usps 36 years. I done this and 24 to 48 hours there it is. IDK how, magic
👍👍😎✌️
First and gang gang