Honestly thank you so much for mentioning mental health around customer service! I’m a highly sensitive person who struggles a lot of with social / communication anxiety. Hearing you being so understanding and reassuring of those things means so much to hear! Thank you for your kindness 💕
Yes your mental and physical health should come before any of this! After years of working for someone else, it's easy not to prioritize yourself. But that's the biggest and best benefit of being your own boss! If you are feeling frazzled and unfocused, go for a walk! I read a book that really helped me called the 4 Hour Work Weed By Tim Ferris, and it really helps put into perspective that if you are just really intentional and only focus on the things that actually make you money, then you can work just a few hours per week and make more than you ever did working 9-5! You've got this and you can mold this business to suit whatever you want your life to look like! Once you start making some money doing this, maybe you hire someone to do the customer service for you if it stresses you out! I also read another book called "The Magic Of Thinking Big" and it has me sit down and set my 10 year goals, what do I want my life to look like, what kind of friends do I want to have, what kind of causes do I want to champion etc. And it was really really helpful because now every decision I make for my business, I eventuate if it's going to bring me closer to the future of my dreams or not. Because if you start making those tiny decisions right now, then your dream future is INEVITABLE
@@CassiyJohnson oh wow thank you so much for your lovely reply :) I actually have the 4 hour work week on my reading list. Ive spent many years trying to find an income stream I could do online. I’m just not made for the traditional work world, so coming across this model has given me a bit of hope that it could actually happen for me and your videos have been sooo helpful! Thank you for what you do xx
Cassiy, I just got my first sale late last night and immediately watched this video. Your videos have helped tremendously and I just want to thank you 🙏 you're always so encouraging and positive. It truly has helped me throughout this journey. I'm so excited for the future and know that this is the tip of the iceberg, thank you for everything that you do!
Wow, Cassiy! You have single handedly made my Etsy/Printify journey so much more enjoyable, easy, and exciting. If I ever need anything, I just head right over to your YT channel and find my answer... it's like my own personal Etsy/Printify User Manual. There are not enough words to thank you for taking the time to make these videos. With your help I am on my way (at a much faster pace that I ever imagined!!) to replacing my family income. Thank you for helping me change my life! For anyone reading this comment -- just do what Cassiy says... do EVERYTHING Cassiy says in these videos lol It pays off BIG TIME!
Thank you so much, Cassiy, for these wonderful videos you make. They have helped me SO MUCH! I have never owned a business before or done customer service but with each video of yours I watch, I feel more and more confident I can do it! I think you are a wonderful and naturally gifted teacher. Your kind words and loving spirit really touch my heart! Wishing you and your family all the best - 💙
Thank you Cassiy for this video!!! I would love to see more videos from you talking about Etsy Customer service as we are super new to this Printify-Etsy connection and still don't know how the whole thing works and how to solve the most common customers problems with POD. Thank you
I send a similar message to my customers and I get a lot of positive feedback. Thanks for including your template, it gave me a few ideas on what to tweak for my meesage!
So glad this works for you as well! I always sent a message after delivery but I love my friend Jamie's message and am going to start sending that to my customers when they order as well! It really does address a lot of the issues people might eventually have before they have them!
So glad my video is helpful for you, overthinking is something many many people do in the beginning. Just keep reminding yourself to ONLY focus on the things that will help move the needle forward for you and you will get there
In September I started watching your videos so I could launch my store. I am so excited to finally be at the point I need to watch this customer service video- because I am getting some regular sales! Thank you so so so much from the bottom of my heart for all that you do
I love tour videos! I was so hyped to start my own POD business with Etsy and Printify...then finding out that the Printify Connect support was not offered for Etsy. I was a blow to the face for me as I was depending on the customer support so that it would free up time and possible stressful situations. I am one of those people who definitely wants a happy customer, however it would be much easier for me at the current time to not have to deal with returns or issues directly. So now i am a little nervous about the whole thing lol. I really want to succeed at this but its scary right now starting out while in a very bad financial situation. Best of luck and continued success to you
Totally understand, customer service is not for everyone! You could always try selling on Amazon Merch On Demand to start as no customer support is needed there!
It's amazing how you hit all the important points an Etsy POD seller needs to know. I really appreciate the point of mental health and bad reviews. When I first started, those reviews used to really upset me and ruin my whole day. Sometimes the customers went into abusive territory and it'd make me so anxious. Now I just let it go and move on. And if someone is mean or leaves an unfair review and harasses me, I send it to spam.
Yes it's so so important to prioritize your mental health! In Business and in personal relationships. A lot of people let bad reviews eat at them but all you can do is try to make it right and then move on!
Hi Cassiy! Just wanted to say that I have watched all your videos, and they have taught me more than any others! You are so incredibly helpful, and I also appreciate how real you are about what it takes to make this work. Thank you!
Cassiy, you are a Godsend! Thank you for being so helpful, generous and humble. You have truly made a huge difference and are such a support to me in my Etsy journey. Thank you Genuinely 🙏🏼❤️
Cassy , No words to said Thank you ! your videos have the ingridients to support us , Yes Im overwelm. I just opened my Etsy sotore last weeck , I lerned a lot from your videos. You are an awesone Angel for all the begineers like me.
I been following you for some time and I just LOVE your videos. I got my first few sales with your tips but my first message about a bad print. I been so stressed out about it being so small, but I love your words of encouragement! And I love that your leaving word templates because I am not good with what to say! TY again.
I just wanna say thanks you so much you been motivating me everyday with your words and it really touch my heart and I’m sure for many out there thank u so much it mean a lot for people like me this that are starting a small business it gives me strength to keep forward I hope your having a wonderful day and for whoever out there writing this too
Thank you for your specific actionable information, the free tools are amazing, I have also been happy to purchase other tools and mockups from you that have helped me with my Etsy store as well.
Thank you so much. Just opened my Etsy shop using your link for the 40 free listings :) After several researching and videos after videos, plus starting a printify account to build up products to list, I did actually open my Etsy shop for the POD. I have one current store but it has its own specific target market. Again, thank you.
@@CassiyJohnson i will. thank you. It’s totally different category (Asian preserved food) not unless my rank will be raised by it but it’s different SEO, so I decide to open a separate store. I’m a Star Seller in that store at least for June lol!
Excellent advice, as always! Very good, practical suggestions, with very welcome encouraging words too. Well done Cassiy! (saved this video for future reference, LIKED, and of course Subscribed, in order to learn more)
Cassiy, your videos epitomize “high value content”. Consistently excellent! I watched your interview on Brenon Dopp’s channel and it’s great, too. As always, thank you for such amazing guidance.
Thank you for your helpful content. I have been very hesitant to start an Etsy store, but your information and encouragement has me starting to think that I just might. Thanks again 🙂💝
You've got this Amanda!! Don't overthink it, just open it today and start your printify account. Even if you don't post anything yet, it will make getting started when you are ready that much easier. It's like they say, Rome wasn't built in a day and your Etsy empire won't be built in a day either. You just have to take 1 tiny baby step forward everyday and eventually, it will be something really beautiful
Thank you so much! I'm incorporating the message into another business I run. (non-Etsy) We have used something similar in the past, but this one is so much more comprehensive it will go a long way toward alleviating some of the issues we've faced. It is much better to be proactive than reactive.
Cassiy , I just wanted to express my gratitude towards you and the work you have put into these videos to help others to take the leap to try this business. I think the customer service aspect was the major thing that was holding me back the most. Thanks to your suggestions and your balanced perspective on customer service, I feel less intimidated in dealing with this part of the business. My daughter and I are both artistic people and have been looking for a way to use our talents to make an income to help take some of the pressure off of my husband, who has a very physically demanding job at times. You have given me the tools and the encouragement to make a go of this. Thank you so much for sharing your acquired secrets to your success!
"Thank you so much Caissiy for all of your wonderful content! Your videos have been incredibly valuable and assuring to me. Your kind-hearted nature shines through in the way you speak and create content that is not just about getting views, but about helping others and being kind. Thank you for all that you do."
Another big THANK YOU! You are our go-to girl for all thing’s POD. Any time we have a problem or question, we go straight to your library and always find the answer. You are AMAZING and we appreciate you so much!
Hi Cassiy, where does this get posted to? I am guessing in the box titled : message to buyers on the etsy shop manager page? Thanks a mill for this. You are amazing!
Thank you very much for your content; it's extremely professional and has been a great help to me :) Regarding the thank-you message after a purchase, when is the right time to send it? And is there an automatic way to do so? Would that be advisable?
Thank you so much for talking about how you handle these customer service calls. I work a very busy, full time job and there's no way I could take calls for my Etsy shop while at work unless I wanted to get myself fired. So I was afraid to go all in on my store. But I love your advice about just sending a quick text that you'll get back to them that evening. That's perfect! I still can't really handle more than a handful of those a week during 8-5 hours though while still flying under the radar at work. I'd love to know about how many of those calls do you get in a day/week? And do you have to pay a customer service person to handle them? What about calls that come in late at night, say after 9 or 10pm? Do you take those or wait until 8-5 business hours? Thank you!
Thank you so much for this, especially the personalized message to send to customers! Totally a brilliant idea. Would you be able to do a tutorial on setting up hoodie/sweatshirt listings from start to finish? You mentioned in the interview with Ryan that "oversized hoodies with a design on the back" were the rage this year...I would so love to see how you go about doing the mockups/titles/tags for something like that!
Hey Cassiy! What would you recommend writing in the “Message to Buyers” section under info & appearance? It says it goes to people who have purchased from you so that is where I currently have my thank you message…. Should I be manually messaging them instead?
That message is great, you can add the same message there if you want! It shows up as the thank you page after they purchase and people may read that as well but I'd also potentially send it in a message to make sure they read it as well but up to you!
Thank you Cassiy, great video! Unfortunately, last Saturday I received a 3 star review and i am really worried as the impact is really high on my new shop. I reached out to the customer and asked if there was Something wrong and if i could maybe help. In the end, everything was Ok with the shirt and it was delivered 5 days after ordering…. But as ‘nothing is perfect’, and it was ‘just as described but nothing more, nothing less’ , i just received a neutral 3 stars. I really hoped this didn’t ruin my ranking 🙊
Don't sweat the 3 star review, honestly it's not going to hurt your shop that much and just make sure to send the message to customers moving forward and hopefully you can bury it will good reviews in no time
Hi Cassiy, I've been selling POD for a few years, but I'm learning so much from your channel. Your success is an inspiration, and you give so much value, thank you!! 🙏 I was wondering, do you also send a personalised message AFTER the order has shipped? I used to do this - 1 message before it ships, and 1 message after. But I can see how I could consolidate all the info into the 1st message, like in your example. Thanks 😊
Yes I used to do after it was delivered but now I think this 1 message before would be best! In the beginning you have lots of time to do this but eventually it will be too much. You can try both and see what works for you
I offer usually just sell them for $24.99 and free shipping but I have seen a lot of sellers be successful with charging shipping as well. I don't think the price pays as big of a part in sales as you might think honestly. If you have the right item, with a great design and good mocks and SEO then you will get sales even if the price is higher than other shirts around them.
I sell on Etsy and also some on Merch by amazon but I have barely done anything with Amazon. I post sometimes to Pinterest but that's it. I rely mainly on the free organic traffic that Etsy brings! I'd recommend focussing on mastering that first, then you can worry about advertising elsewhere if you want too!
Hi! Your video was very helpful! I have a question. How do I kindly let the customer know their tracking number? And from my understanding, they don’t have access to the shipping number till I send it to them?
Printify will send the tracking number to Etsy and Etsy will email it to the customer as long as your accounts are linked and your orders get sent to Printify automatically! So no, you don't need to handle this piece at all!
That makes sense! Thank you! I have one more question. Do you have a video that explains how the payment works when people order from you on Etsy/ Printful? Because it is pulling the full payment from me but then I get the money back? It’s confusing…
Thank you for your thorough explanations. I think it will set you apart from others. 😉 Any chance you taught? You definitely sound like a fab elementary school teacher. 😁 Calm, organized and encouraging. 💜 -An art teacher.
Great content Cassiy, thanks for the helpful info. Im just getting started with etsy print on demand and I guess the "mind block" Im experiencing right now is trying to figure out how far I should "niche down" per say. In your videos you've said that the best strategy is to treat this like a Wal Mart and sell whats trending but there always seems to be a ton of saturation within those niches. Basically, how do we figure out the "sweet spot" for niching down far enough to where someone would actually have a chance at seeing the product and buying it?
There is no exact science to it, you just have to try different things until you find what works well for you! I do the big niches and tiny niches and sometimes you hit and sometimes you don't
Thank you for everything you do to try and help others, it is really appreciated. I do have a question or two. When you have a no refund-exchange policy and you do cave in to a picky customer, do you request they send the item back and if so to who? Do you let them keep the item and send them another one or refund them and let them keep the item they purchased? Also, I would love to see a video on selling kids t-shirts - baby bodysuits and the price you would sell them for.
I don't take returns or exchanges but if someone wants a different size, I will offer to let them pay for the new size at cost. So I will see what the cost of the shirt is + shipping + etsy fees, and have them pay that amount for the new size. I will just change the size of the one size they want for them to purchase and then change the price back to normal after they buy it!
Cassiy! I'm hoping you can shed some light on this as Etsy's support is not responding to me. Some of my buyers are telling me they have to wait an additional 2+ weeks to leave a review from the day their order arrives. Other buyers have been able to leave reviews the next day. Do you have any idea why this is happening and is there a way to address it?? Thank you! You're the best!
I have been hearing a lot about this recently but haven’t heard anything as to why either! I’ll def post if I find out more details but it seems like a weird thing for them to change!
Thank you so much for this template. This makes this whole process so much easier. Can anyone please help me understand, do we send these messages in the etsy message platform or do we send a message to the customers email? Thank you everone.
First I would like to thank you for taking your time to put out such valuable and informative videos. They have been extremely useful! Second, I am very new and have only 26 listings so far. With that being said someone had messaged me complimenting me on what I was doing then proceeded to offer "tips & tricks". No profile pic and just the name "zappy". What do you do with that? Ignore it?
This would be a manual process of sending the messages. But if you save the message as a "snippet" then it will be a really quick process to send it to everyone!
My shop is new and a different video said to set it up automatically. So I did, but am now regretting that since watching this video. I actually made a couple of sales, but still have no reviews. Would it be tacky to send a personalized message now - after an automatic reply? I'm going to take the automatic reply off now, but am curious for the previous sales! Thank you for any advice!@@CassiyJohnson
Hey Cassiy! Another awesome video! Thank you so much for the template! Super helpful 👌 I have a question about how you set up your listings in printify in regards to stock, do you choose the option to show all items as in stock or show items as out of stock when they are? Thanks!
Thank you for another template ! I also wanted to say thanks for the Income/ expenses report too. That is worth every penny ! it would have taken me forever to make something like that. Quick question, when you are first starting is it worth it to send that same message as above but maybe add a 10% off their next order promo code as a thank you as well? What are your thoughts on that? Like maybe setting up that offer in the marketing tab?
You can set up those orders if you want but most people next use them. I would definitely send this message out on every order ever if you have the time!
@@CassiyJohnson OK awesome thanks so much. I was just thinking that it would possibly help. I am definitely going to use that message template though. That's a big help :)
Hey Cassiy! I’ve been a subscriber since you had 13k followers and have been building and working on my Etsy page for a year now. Hoping you can help with a suggestion. Customer ordered multiple personalized sweatshirts and says that the red isn’t as bright as she thought it would be on her black sweatshirt. I asked for a picture and honestly it looks fine to me. How would you handle your response to her? She hasn’t left a review yet but I’m worried if I explain to her about how the ink goes into the shirt that she will leave a negative review. I hope you can help! Thank you again for being so awesome! I love your videos!
As always, such great advice from you. Thank you. Just a newbie question about the tracking number. Does Printify send the tracking number to the customer or do we send it manually to the customer when the item has been sent?
I looked for the script that your friend used to send to each buyer but didn’t see it. Would you mind sending me that script or a link to it? Thank you very much, you are very helpful. Tammy
Here it is for you! Thank you so much for your order! We are preparing your order for production, and as soon as your item is ready to ship out, we will send you over a tracking number! Please note - if you ordered more than one item, it may be shipped separately and you may receive more than one package and tracking. Please allow 1--3 business days from the time an item is shipped for movement to show on your tracking number. If you are happy with your item we would love to receive your 5 Star review! We pride ourselves in making sure our customers love their items! Please be sure to reach out to us directly if you have any questions or issues with your order BEFORE leaving your review if you feel your item deserves less than 5 Stars, so we can help you if needed! Thank you so much for supporting our small family run business! We appreciate you very much!
Hi Cassiy, thank you so much for this video. I really needed that today. I had a refund request this morning and I was struggling on how to reply to this. And luckily I did exactly like in one of your other videos. For this video: do I understand correctly that you go into your orders tab on Etsy after someone placed an order and paste the message there and send it for every new order that comes in? Or do you put it somewhere in Etsy so that it is automatically sent to the customer? That part was not really clear to me. Lastly, I wanted to thank you from the bottom of my heart. I saw all your videos, I worked with all the comments you had on my store during the shop overview I purchased from you and I got from 0 sales to 25 sales in one month. So thank you, thank you. Tessa
Thank you so much for all of your videos, I have a quick question, if I created an Etsy with a new business email, then decided to change it, I changed the shop name in Etsy, but is it that important to change the email log In for Etsy (it’s under the old business name). Thank you so much 🙏🏻
Hey Cassiy! How would you ask someone to change their review on Etsy? I had a customer leave a 1 star because her package didn’t arrive. I reached out to her and offered a reprint. A couple days later she found the original package. She was very nice and understanding of the process I needed to do for requesting the reprint from printify, so how should I ask them to change their review?
Hi Cassiy! It's almost December, can you make video specifically about holiday rush? I'm very nervous... I'm afraid about the customer expected the item arrive before christmas or the customer didnt see the shipping time 3-10 business day etc.....
Hi Adani! Here's my video where I explain printing delays, stock issues, shipping issues, etc. leading up to Christmas! I hope this is helpful!! :) ua-cam.com/video/2BieuLl0pdU/v-deo.html
Thanks for the tips,nice video Please let me ask you, Well Im having an issue concerning the reviews,when it comes to deliver due to delays,buyers are not indicated with leaving a review after a certain period of time and I think this is an issue Etsy should solve and let byuers to leave a review in some sort of a Link which would always run on shops page. I miss five stars cause of this
Hi I have a question about extending the shipping time.. you mentioned you set your shipping time for 3-10 days so in Etsy when we edit the shipping profile would we change the processing time to say 3-10 days? Or would we change it under standard shipping, delivery time? Hope this makes sense lol
It depends on what you're selling, clothing items are shipping real fast right now so I'd say processing time could be 2-5 days and then shipping would be whatever the standard USPS option is I believe 1-5 days
@@CassiyJohnson Ok thank you! I also have one more question.. when adding a production partner it ask for the location so what city & state would we put for Printify? Different items ship from different states so just not sure what to put for that part. It also gives the option to hide the production partner’s name from buyers, do you recommend hiding Printify’s name or is it fine to keep it visible to buyers? & what do we put in the box that says about production partner? it says “Help buyers understand what this partner does for you” I set my store up about a month ago & I’ve gotten a few sales but I’ve just been learning as I go. I want to make sure I’m doing everything correctly and your videos are really helpful! Thanks for sharing!
I would love to have the templete from Jamie on Tik tok...don't see it. LOVE all your videos...Can you point me to the video that details the tshirt and tank tops best and hoodie...
Happy to help! Tank top video: ua-cam.com/video/HTMa8pM640I/v-deo.html Best shirt to sell for back designs: ua-cam.com/video/dFzuhtjkiiA/v-deo.html Bella 3001 review: ua-cam.com/video/TEidvONm7Z8/v-deo.html I haven't done one yet on hoodies but I use the Gildan 18500 Here is the message template: Thank you so much for your order! We are preparing your order for production, and as soon as your item is ready to ship out, we will send you over a tracking number! Please note - if you ordered more than one item, it may be shipped separately and you may receive more than one package and tracking. Please allow 1--3 business days from the time an item is shipped for movement to show on your tracking number. If you are happy with your item we would love to receive your 5 Star review! We pride ourselves in making sure our customers love their items! Please be sure to reach out to us directly if you have any questions or issues with your order BEFORE leaving your review if you feel your item deserves less than 5 Stars, so we can help you if needed! Thank you so much for supporting our small family run business! We appreciate you very much!
@@CassiyJohnson Thank you..so glad to have your videos. I am working through them quickly. Thank you for the shirt info. I am a 77 year old woman that could use extra money for LOTS of things..Your Encouragement has me really doing it after watching videos for 2 years...lol...
Thank you Cassiy! Re: shipping times, how do you respond to requests for rush orders or promising delivery of an item at a certain date that may be within the estimated window (6/30-7/11) but at the beginning of it (customer requesting guaranteed delivery by 7/1)?
There are too many things that can go wrong, I don't guarantee anything by a certain date. If its at least 1.5 weeks - 2 weeks out, I let them know it's very likely that their item will arrive by that date but I cannot 100% guarantee it. Sometimes I get cancels from this but most people say "okay I'll chance it" then you aren't on the hook if it doesn't make it. Again, under promise and over deliver!
Hi, I sell Digital items but i have to list as Physical items because I have Price Variations. How do I Keep the Price Variation and still qualify for the Star seller. As I don't provide Tracking info because it is a Digital item, i don't qualify for star seller. What should be done? Please help :)
If you are selling digital then I would make sure to have it listed as a digital item so that they can immediately download the item after purchase. It is unfortunate that you can't have different variations but you could just add those as separate listings and then link them in the description possibly. Sorry I wasn't more help!
Only about 10-20% of people leave reviews so that is pretty normal! Try not to stress or overthink it. Do your best with the customer service and the good reviews will come eventually. Congrats on your first sale!
@@CassiyJohnson After three days when my shop was reactivated I got an email from Etsy apologizing for having closed my account by mistake. You were absolutely right. New accounts sometimes are closed by error. Thanks again for your help.
I have been weeding out all of my listings where I printed my customer apparel to POD. I have yet to sell 1 POD apparel. I don't know what I am doing wrong but I haven't sold anything. I can't afford to pay you to review my store because I'm losing money every month (2 months no POD sales)
2 months of selling on POD is such a short period of time, it really can take 3-5 weeks to start seeing sales so just be patient. The summer is a slower time of the year no matter what. But a mistake I see a lot of new people making is not focusing on selling what is selling right now and what will be selling 8-12 weeks from now. So I'd recommend selling bachelorette stuff right now since that is still selling pretty well and then getting ready for Halloween soon. Which might mean you won't get quite as many sales in the next month or so but it really pays off to be ready in advance for big holidays. And the SEO is the most important part, make sure you are spending time really learning what good SEO is since you can do everything else right but if you do this wrong then you won't get any sales. Hope this helps some!
Hello, How do you send the thank you message to buyers? Through the email on Printify or through Etsy message system. Also, you said not to reply to a bad review because they won't be able to change it, so do we contact them through Etsy email also? If there is a video it would be helpful(I learn better visually). Thank you.
Honestly thank you so much for mentioning mental health around customer service! I’m a highly sensitive person who struggles a lot of with social / communication anxiety. Hearing you being so understanding and reassuring of those things means so much to hear! Thank you for your kindness 💕
Yes your mental and physical health should come before any of this! After years of working for someone else, it's easy not to prioritize yourself. But that's the biggest and best benefit of being your own boss! If you are feeling frazzled and unfocused, go for a walk!
I read a book that really helped me called the 4 Hour Work Weed By Tim Ferris, and it really helps put into perspective that if you are just really intentional and only focus on the things that actually make you money, then you can work just a few hours per week and make more than you ever did working 9-5!
You've got this and you can mold this business to suit whatever you want your life to look like! Once you start making some money doing this, maybe you hire someone to do the customer service for you if it stresses you out!
I also read another book called "The Magic Of Thinking Big" and it has me sit down and set my 10 year goals, what do I want my life to look like, what kind of friends do I want to have, what kind of causes do I want to champion etc. And it was really really helpful because now every decision I make for my business, I eventuate if it's going to bring me closer to the future of my dreams or not. Because if you start making those tiny decisions right now, then your dream future is INEVITABLE
@@CassiyJohnson oh wow thank you so much for your lovely reply :) I actually have the 4 hour work week on my reading list. Ive spent many years trying to find an income stream I could do online. I’m just not made for the traditional work world, so coming across this model has given me a bit of hope that it could actually happen for me and your videos have been sooo helpful! Thank you for what you do xx
Cassiy, I just got my first sale late last night and immediately watched this video. Your videos have helped tremendously and I just want to thank you 🙏 you're always so encouraging and positive. It truly has helped me throughout this journey. I'm so excited for the future and know that this is the tip of the iceberg, thank you for everything that you do!
Wow, Cassiy! You have single handedly made my Etsy/Printify journey so much more enjoyable, easy, and exciting. If I ever need anything, I just head right over to your YT channel and find my answer... it's like my own personal Etsy/Printify User Manual. There are not enough words to thank you for taking the time to make these videos. With your help I am on my way (at a much faster pace that I ever imagined!!) to replacing my family income. Thank you for helping me change my life! For anyone reading this comment -- just do what Cassiy says... do EVERYTHING Cassiy says in these videos lol It pays off BIG TIME!
That is so great to hear!!! Congrats and keep it up!! 🎉❤️
Thank you so much, Cassiy, for these wonderful videos you make. They have helped me SO MUCH! I have never owned a business before or done customer service but with each video of yours I watch, I feel more and more confident I can do it! I think you are a wonderful and naturally gifted teacher. Your kind words and loving spirit really touch my heart! Wishing you and your family all the best - 💙
Thank you Cassiy for this video!!! I would love to see more videos from you talking about Etsy Customer service as we are super new to this Printify-Etsy connection and still don't know how the whole thing works and how to solve the most common customers problems with POD. Thank you
Thank you so much Cassiy! I have so much affection and appreciation for you and your wonderful encouraging presence and detailed support.
I always appreciate your sweet comments Mary, thanks for watching as always!!
I send a similar message to my customers and I get a lot of positive feedback. Thanks for including your template, it gave me a few ideas on what to tweak for my meesage!
So glad this works for you as well! I always sent a message after delivery but I love my friend Jamie's message and am going to start sending that to my customers when they order as well! It really does address a lot of the issues people might eventually have before they have them!
Thank you so much! Your content is like a paved path to success. I appreciate your time.
Thank you for another sweet comment
My third time to watch the video. Thank you...Yes, I am overthinking...
So glad my video is helpful for you, overthinking is something many many people do in the beginning. Just keep reminding yourself to ONLY focus on the things that will help move the needle forward for you and you will get there
In September I started watching your videos so I could launch my store. I am so excited to finally be at the point I need to watch this customer service video- because I am getting some regular sales! Thank you so so so much from the bottom of my heart for all that you do
Aww congrats, so happy for you! Way to put the work in 🎉
Loved this video, thank you
Thanks so much for watching!
I love tour videos! I was so hyped to start my own POD business with Etsy and Printify...then finding out that the Printify Connect support was not offered for Etsy. I was a blow to the face for me as I was depending on the customer support so that it would free up time and possible stressful situations. I am one of those people who definitely wants a happy customer, however it would be much easier for me at the current time to not have to deal with returns or issues directly. So now i am a little nervous about the whole thing lol. I really want to succeed at this but its scary right now starting out while in a very bad financial situation. Best of luck and continued success to you
Totally understand, customer service is not for everyone! You could always try selling on Amazon Merch On Demand to start as no customer support is needed there!
It's amazing how you hit all the important points an Etsy POD seller needs to know. I really appreciate the point of mental health and bad reviews. When I first started, those reviews used to really upset me and ruin my whole day. Sometimes the customers went into abusive territory and it'd make me so anxious. Now I just let it go and move on. And if someone is mean or leaves an unfair review and harasses me, I send it to spam.
Yes it's so so important to prioritize your mental health! In Business and in personal relationships. A lot of people let bad reviews eat at them but all you can do is try to make it right and then move on!
Hi Cassiy! Just wanted to say that I have watched all your videos, and they have taught me more than any others! You are so incredibly helpful, and I also appreciate how real you are about what it takes to make this work. Thank you!
Wow I love this comment Amanda! I appreciate you watching my videos and I am so glad they are bringing you value
Cassidy...you are amazing! Thank you for all you share. 👍😀❤️
Thank you for this sweet comment, I really appreciate you and thank you for the support!!
Thanks for all the awesome information!!! Shout out to Jamie!!! 💕⭐️💕
You are so welcome and yes Jamie is great ❤️
Thank you! This is gold! I am so grateful for you!
So glad this was helpful for you!!
You are so kind❤❤❤
Thank you so much for all the support!
So glad you enjoyed my video, you've got this girl!
Wow. This Video inspired me to write my own unique message for my Shop and i love how it turned out. Such a great idea. Thank you 😊
Wow congrats Jessica on just watching this and then taking action
Cassiy, you are a Godsend! Thank you for being so helpful, generous and humble. You have truly made a huge difference and are such a support to me in my Etsy journey.
Thank you Genuinely 🙏🏼❤️
I am so glad that I can help in any small way!! All the best to you ❤️
Great video Cassiy!❤
Thank you so much Joy
Cassy , No words to said Thank you ! your videos have the ingridients to support us , Yes Im overwelm. I just opened my Etsy sotore last weeck , I lerned a lot from your videos. You are an awesone Angel for all the begineers like me.
Thank you so much Caissiy 😊😊😊
You are so welcome, thanks for watching!
Thank you for that information. I'm getting there.
Thank you for sharing great tips. Your videos are always so helpful and uplifting.
You are so welcome, I am so glad this video was helpful for you!!
Thank you so much for this video Cassiy!
Thanks for watching!!
I been following you for some time and I just LOVE your videos. I got my first few sales with your tips but my first message about a bad print. I been so stressed out about it being so small, but I love your words of encouragement! And I love that your leaving word templates because I am not good with what to say! TY again.
You’re so welcome!! I’m so glad my tips have been helpful for you!! ❤️
I just wanna say thanks you so much you been motivating me everyday with your words and it really touch my heart and I’m sure for many out there thank u so much it mean a lot for people like me this that are starting a small business it gives me strength to keep forward I hope your having a wonderful day and for whoever out there writing this too
Thank you for your specific actionable information, the free tools are amazing, I have also been happy to purchase other tools and mockups from you that have helped me with my Etsy store as well.
Thank you so so much for all of your support Barb
Thank you so much for this! i was literally so upset this morning after dealing with a salty customer. And i loved the message template!
So glad this was helpful for you!! Wishing you all the best!!
Im so glad that i finally got my stsr seller badge due to the new changes on etsy. Thank you so much for all your helpful advice ❤
Thank you so much. Just opened my Etsy shop using your link for the 40 free listings :) After several researching and videos after videos, plus starting a printify account to build up products to list, I did actually open my Etsy shop for the POD. I have one current store but it has its own specific target market. Again, thank you.
Congrats on getting started!! That can be the thing that holds the most people back so great job
@@CassiyJohnson i will. thank you. It’s totally different category (Asian preserved food) not unless my rank will be raised by it but it’s different SEO, so I decide to open a separate store. I’m a Star Seller in that store at least for June lol!
Perfect timing!! I needed to know about the extend ship button today!!! Always excellent and well delivered. Thank you.
So glad this video was helpful for you, Debbie!! Thanks for watching!
Great information thank you 👍
So glad you enjoyed this video!! Thanks for watching!!
Excellent advice, as always! Very good, practical suggestions, with very welcome encouraging words too. Well done Cassiy! (saved this video for future reference, LIKED, and of course Subscribed, in order to learn more)
You are the best!! Thank you so much for your support on all of my videos
Thank you for this youtube. Really encouraging and great advise. I have already used the template for a sale I got today. Love it!
So great Jeff, way to just hit the ground running and implement something new!! You will go far with that attitude
Cassiy, your videos epitomize “high value content”. Consistently excellent!
I watched your interview on Brenon Dopp’s channel and it’s great, too. As always, thank you for such amazing guidance.
You are so sweet John, always look forward to your well worded comments!
Thank you for your helpful content. I have been very hesitant to start an Etsy store, but your information and encouragement has me starting to think that I just might. Thanks again 🙂💝
You've got this Amanda!! Don't overthink it, just open it today and start your printify account. Even if you don't post anything yet, it will make getting started when you are ready that much easier. It's like they say, Rome wasn't built in a day and your Etsy empire won't be built in a day either. You just have to take 1 tiny baby step forward everyday and eventually, it will be something really beautiful
Thank you, this is very helpful. With all the excellent advice you provide, I can see why you're successful on Etsy!
Thank you so much for those kind words!! I really hope this advice can help you find your success as well
Thanks for the encouragement
Of course!! Thank you for your comment ❤️
Thank you so much! I'm incorporating the message into another business I run. (non-Etsy) We have used something similar in the past, but this one is so much more comprehensive it will go a long way toward alleviating some of the issues we've faced. It is much better to be proactive than reactive.
I couldn’t agree more! Wishing you all the best, Jerry!
Thank you so much Cassiy, you really do help so much and we appreciate you very much 🙏
Thank you for these videos!!
You're welcome!! Thanks for watching!!
These videos are so helpful! You’re the best! ❤️❤️❤️❤️
Cassiy , I just wanted to express my gratitude towards you and the work you have put into these videos to help others to take the leap to try this business. I think the customer service aspect was the major thing that was holding me back the most. Thanks to your suggestions and your balanced perspective on customer service, I feel less intimidated in dealing with this part of the business. My daughter and I are both artistic people and have been looking for a way to use our talents to make an income to help take some of the pressure off of my husband, who has a very physically demanding job at times. You have given me the tools and the encouragement to make a go of this. Thank you so much for sharing your acquired secrets to your success!
Thank you as always! You are absolutely amazing!!
Thank you love for your videos!
You're so welcome! Thanks for watching!!
Thank you so much for the info, the message template helped a lot!
"Thank you so much Caissiy for all of your wonderful content! Your videos have been incredibly valuable and assuring to me. Your kind-hearted nature shines through in the way you speak and create content that is not just about getting views, but about helping others and being kind. Thank you for all that you do."
Another big THANK YOU! You are our go-to girl for all thing’s POD. Any time we have a problem or question, we go straight to your library and always find the answer. You are AMAZING and we appreciate you so much!
Oh my gosh you're welcome!! I'm so happy to be your go-to and that you've found my videos so helpful!! Wishing you all the best!
Thank you so much Cassie! The videos you are doing are really great and they are very helpful for POD etsy sellers! Great content!
I’m so glad you think so!! I hope my content has been incredibly helpful for your business! ❤️
Hi Cassiy, where does this get posted to? I am guessing in the box titled : message to buyers on the etsy shop manager page? Thanks a mill for this. You are amazing!
Thank you very much for your content; it's extremely professional and has been a great help to me :) Regarding the thank-you message after a purchase, when is the right time to send it? And is there an automatic way to do so? Would that be advisable?
Thank you so much for talking about how you handle these customer service calls. I work a very busy, full time job and there's no way I could take calls for my Etsy shop while at work unless I wanted to get myself fired. So I was afraid to go all in on my store. But I love your advice about just sending a quick text that you'll get back to them that evening. That's perfect! I still can't really handle more than a handful of those a week during 8-5 hours though while still flying under the radar at work. I'd love to know about how many of those calls do you get in a day/week? And do you have to pay a customer service person to handle them? What about calls that come in late at night, say after 9 or 10pm? Do you take those or wait until 8-5 business hours? Thank you!
Thank you so much for this video!!
thank you so much for your helping
Thank you so much for this, especially the personalized message to send to customers! Totally a brilliant idea.
Would you be able to do a tutorial on setting up hoodie/sweatshirt listings from start to finish? You mentioned in the interview with Ryan that "oversized hoodies with a design on the back" were the rage this year...I would so love to see how you go about doing the mockups/titles/tags for something like that!
So glad the premade message was helpful for you! My friend Jamie is so great for coming up with it
Thank you 👏
You are so welcome, thanks so much for watching and commenting!!
Hey Cassiy! What would you recommend writing in the “Message to Buyers” section under info & appearance? It says it goes to people who have purchased from you so that is where I currently have my thank you message…. Should I be manually messaging them instead?
That message is great, you can add the same message there if you want! It shows up as the thank you page after they purchase and people may read that as well but I'd also potentially send it in a message to make sure they read it as well but up to you!
Thank you Cassiy, great video! Unfortunately, last Saturday I received a 3 star review and i am really worried as the impact is really high on my new shop. I reached out to the customer and asked if there was Something wrong and if i could maybe help. In the end, everything was Ok with the shirt and it was delivered 5 days after ordering…. But as ‘nothing is perfect’, and it was ‘just as described but nothing more, nothing less’ , i just received a neutral 3 stars. I really hoped this didn’t ruin my ranking 🙊
Don't sweat the 3 star review, honestly it's not going to hurt your shop that much and just make sure to send the message to customers moving forward and hopefully you can bury it will good reviews in no time
@@CassiyJohnson Thank you!
Hi Cassiy, I've been selling POD for a few years, but I'm learning so much from your channel. Your success is an inspiration, and you give so much value, thank you!! 🙏 I was wondering, do you also send a personalised message AFTER the order has shipped? I used to do this - 1 message before it ships, and 1 message after. But I can see how I could consolidate all the info into the 1st message, like in your example. Thanks 😊
Yes I used to do after it was delivered but now I think this 1 message before would be best! In the beginning you have lots of time to do this but eventually it will be too much. You can try both and see what works for you
Thank you for another helpful video. I have a question, do you offer 20% off plus free shipping? Which one is more important to attract sells?
I offer usually just sell them for $24.99 and free shipping but I have seen a lot of sellers be successful with charging shipping as well. I don't think the price pays as big of a part in sales as you might think honestly. If you have the right item, with a great design and good mocks and SEO then you will get sales even if the price is higher than other shirts around them.
Cassiy are you only selling in Etsy store or other stores as well?
Also are you promoting your sells on other platforms?
Thanks a lot
I sell on Etsy and also some on Merch by amazon but I have barely done anything with Amazon. I post sometimes to Pinterest but that's it. I rely mainly on the free organic traffic that Etsy brings! I'd recommend focussing on mastering that first, then you can worry about advertising elsewhere if you want too!
Hi! Your video was very helpful! I have a question. How do I kindly let the customer know their tracking number?
And from my understanding, they don’t have access to the shipping number till I send it to them?
Printify will send the tracking number to Etsy and Etsy will email it to the customer as long as your accounts are linked and your orders get sent to Printify automatically! So no, you don't need to handle this piece at all!
That makes sense! Thank you! I have one more question. Do you have a video that explains how the payment works when people order from you on Etsy/ Printful? Because it is pulling the full payment from me but then I get the money back? It’s confusing…
Thank you for your thorough explanations. I think it will set you apart from others. 😉 Any chance you taught? You definitely sound like a fab elementary school teacher. 😁 Calm, organized and encouraging.
💜 -An art teacher.
I have never taught before so I really appreciate the compliment, especially from a teacher
Great content Cassiy, thanks for the helpful info. Im just getting started with etsy print on demand and I guess the "mind block" Im experiencing right now is trying to figure out how far I should "niche down" per say. In your videos you've said that the best strategy is to treat this like a Wal Mart and sell whats trending but there always seems to be a ton of saturation within those niches. Basically, how do we figure out the "sweet spot" for niching down far enough to where someone would actually have a chance at seeing the product and buying it?
There is no exact science to it, you just have to try different things until you find what works well for you! I do the big niches and tiny niches and sometimes you hit and sometimes you don't
Thank you for everything you do to try and help others, it is really appreciated. I do have a question or two. When you have a no refund-exchange policy and you do cave in to a picky customer, do you request they send the item back and if so to who? Do you let them keep the item and send them another one or refund them and let them keep the item they purchased? Also, I would love to see a video on selling kids t-shirts - baby bodysuits and the price you would sell them for.
I don't take returns or exchanges but if someone wants a different size, I will offer to let them pay for the new size at cost. So I will see what the cost of the shirt is + shipping + etsy fees, and have them pay that amount for the new size. I will just change the size of the one size they want for them to purchase and then change the price back to normal after they buy it!
Cassiy! I'm hoping you can shed some light on this as Etsy's support is not responding to me. Some of my buyers are telling me they have to wait an additional 2+ weeks to leave a review from the day their order arrives. Other buyers have been able to leave reviews the next day. Do you have any idea why this is happening and is there a way to address it?? Thank you! You're the best!
I have been hearing a lot about this recently but haven’t heard anything as to why either! I’ll def post if I find out more details but it seems like a weird thing for them to change!
Thank you so much for this template. This makes this whole process so much easier. Can anyone please help me understand, do we send these messages in the etsy message platform or do we send a message to the customers email? Thank you everone.
THANK YOU!❤
First I would like to thank you for taking your time to put out such valuable and informative videos. They have been extremely useful! Second, I am very new and have only 26 listings so far. With that being said someone had messaged me complimenting me on what I was doing then proceeded to offer "tips & tricks". No profile pic and just the name "zappy". What do you do with that? Ignore it?
Do you manually send this message after each order. Or is it set up as an auto reply?
This would be a manual process of sending the messages. But if you save the message as a "snippet" then it will be a really quick process to send it to everyone!
My shop is new and a different video said to set it up automatically. So I did, but am now regretting that since watching this video. I actually made a couple of sales, but still have no reviews. Would it be tacky to send a personalized message now - after an automatic reply? I'm going to take the automatic reply off now, but am curious for the previous sales! Thank you for any advice!@@CassiyJohnson
double like to this video!
Thanks for your support!!
How to get more 5 stars: Accurate product and decent price,with realistic safe shipping,and answer CS questions.BAM.
Hey Cassiy! Another awesome video! Thank you so much for the template! Super helpful 👌 I have a question about how you set up your listings in printify in regards to stock, do you choose the option to show all items as in stock or show items as out of stock when they are? Thanks!
Thanks Amanda!! I have mine show all items it stock because usually another print provider will have it in stock if the first one I choose doesn't!
@@CassiyJohnson awesome thank you! That's what my thinking was as well! 😊❤️
Thank you for another template ! I also wanted to say thanks for the Income/ expenses report too. That is worth every penny ! it would have taken me forever to make something like that. Quick question, when you are first starting is it worth it to send that same message as above but maybe add a 10% off their next order promo code as a thank you as well? What are your thoughts on that? Like maybe setting up that offer in the marketing tab?
You can set up those orders if you want but most people next use them. I would definitely send this message out on every order ever if you have the time!
@@CassiyJohnson OK awesome thanks so much. I was just thinking that it would possibly help. I am definitely going to use that message template though. That's a big help :)
Hey Cassiy! I’ve been a subscriber since you had 13k followers and have been building and working on my Etsy page for a year now. Hoping you can help with a suggestion. Customer ordered multiple personalized sweatshirts and says that the red isn’t as bright as she thought it would be on her black sweatshirt. I asked for a picture and honestly it looks fine to me. How would you handle your response to her? She hasn’t left a review yet but I’m worried if I explain to her about how the ink goes into the shirt that she will leave a negative review. I hope you can help! Thank you again for being so awesome! I love your videos!
Great video. Is there a template for when you send the tracking number to the customer?
No Printify sends the tracking to Etsy and then Etsy sends it to your customer automatically!
Hello. Thank you for the great insight. You mean, even if a customer leaves a good review, you recommend not to respond to it publicly, right?
You are welcome to respond to good reviews! This will also stop them from being able to change it in the future which is nice just in case
@@CassiyJohnson Oh, I understand. Thanks for the tips.
As always, such great advice from you. Thank you. Just a newbie question about the tracking number. Does Printify send the tracking number to the customer or do we send it manually to the customer when the item has been sent?
Thanks so much! Printify updates the tracking number on Etsy for you!
@@CassiyJohnson Thank you so much. I have implemented this already! ♥️😊
Cassiy, thank you so much for including encouraging words. You go above and beyond in these training videos. Five stars for you!
I looked for the script that your friend used to send to each buyer but didn’t see it. Would you mind sending me that script or a link to it? Thank you very much, you are very helpful.
Tammy
Here it is for you!
Thank you so much for your order!
We are preparing your order for production, and as soon as your item is ready to ship out, we will send you over a tracking number!
Please note - if you ordered more than one item, it may be shipped separately and you may receive more than one package and tracking. Please allow 1--3 business days from the time an item is shipped for movement to show on your tracking number.
If you are happy with your item we would love to receive your 5 Star review! We pride ourselves in making sure our customers love their items! Please be sure to reach out to us directly if you have any questions or issues with your order BEFORE leaving your review if you feel your item deserves less than 5 Stars, so we can help you if needed!
Thank you so much for supporting our small family run business!
We appreciate you very much!
Hey Cassiy, when you say you do shipping time from 3-10 business days as a safety net are you referring to the “processing time” in shipping profile?
Yes that’s exactly what I mean, 3-10 days for processing and then 2-5 days for shipping!
Hi Cassiy, thank you so much for this video. I really needed that today. I had a refund request this morning and I was struggling on how to reply to this. And luckily I did exactly like in one of your other videos. For this video: do I understand correctly that you go into your orders tab on Etsy after someone placed an order and paste the message there and send it for every new order that comes in? Or do you put it somewhere in Etsy so that it is automatically sent to the customer? That part was not really clear to me. Lastly, I wanted to thank you from the bottom of my heart. I saw all your videos, I worked with all the comments you had on my store during the shop overview I purchased from you and I got from 0 sales to 25 sales in one month. So thank you, thank you. Tessa
I am so glad my shop review was helpful to you!!
Thank you so much for all of your videos, I have a quick question, if I created an Etsy with a new business email, then decided to change it, I changed the shop name in Etsy, but is it that important to change the email log In for Etsy (it’s under the old business name). Thank you so much 🙏🏻
Hey Cassiy! How would you ask someone to change their review on Etsy? I had a customer leave a 1 star because her package didn’t arrive. I reached out to her and offered a reprint. A couple days later she found the original package. She was very nice and understanding of the process I needed to do for requesting the reprint from printify, so how should I ask them to change their review?
Hi Cassiy! It's almost December, can you make video specifically about holiday rush? I'm very nervous... I'm afraid about the customer expected the item arrive before christmas or the customer didnt see the shipping time 3-10 business day etc.....
Hi Adani! Here's my video where I explain printing delays, stock issues, shipping issues, etc. leading up to Christmas! I hope this is helpful!! :) ua-cam.com/video/2BieuLl0pdU/v-deo.html
@@CassiyJohnson Thank you!!!!
Thanks for the tips,nice video
Please let me ask you,
Well Im having an issue concerning the reviews,when it comes to deliver due to delays,buyers are not indicated with leaving a review after a certain period of time and I think this is an issue Etsy should solve and let byuers to leave a review in some sort of a Link which would always run on shops page.
I miss five stars cause of this
Hi I have a question about extending the shipping time.. you mentioned you set your shipping time for 3-10 days so in Etsy when we edit the shipping profile would we change the processing time to say 3-10 days? Or would we change it under standard shipping, delivery time? Hope this makes sense lol
It depends on what you're selling, clothing items are shipping real fast right now so I'd say processing time could be 2-5 days and then shipping would be whatever the standard USPS option is I believe 1-5 days
@@CassiyJohnson Ok thank you! I also have one more question.. when adding a production partner it ask for the location so what city & state would we put for Printify? Different items ship from different states so just not sure what to put for that part. It also gives the option to hide the production partner’s name from buyers, do you recommend hiding Printify’s name or is it fine to keep it visible to buyers? & what do we put in the box that says about production partner? it says “Help buyers understand what this partner does for you”
I set my store up about a month ago & I’ve gotten a few sales but I’ve just been learning as I go. I want to make sure I’m doing everything correctly and your videos are really helpful! Thanks for sharing!
Is the email I used in printify and in etsy should be same ?
I don’t think they need to be the same for any reason but customer CAN email your Etsy email, so just keep that in mind when choosing it!
Where we set up this genius message on Etsy as a default for any response after a purshase ?
I would love to have the templete from Jamie on Tik tok...don't see it. LOVE all your videos...Can you point me to the video that details the tshirt and tank tops best and hoodie...
Happy to help!
Tank top video: ua-cam.com/video/HTMa8pM640I/v-deo.html
Best shirt to sell for back designs: ua-cam.com/video/dFzuhtjkiiA/v-deo.html
Bella 3001 review: ua-cam.com/video/TEidvONm7Z8/v-deo.html
I haven't done one yet on hoodies but I use the Gildan 18500
Here is the message template:
Thank you so much for your order!
We are preparing your order for production, and as soon as your item is ready to ship out, we will send you over a tracking number!
Please note - if you ordered more than one item, it may be shipped separately and you may receive more than one package and tracking. Please allow 1--3 business days from the time an item is shipped for movement to show on your tracking number.
If you are happy with your item we would love to receive your 5 Star review! We pride ourselves in making sure our customers love their items! Please be sure to reach out to us directly if you have any questions or issues with your order BEFORE leaving your review if you feel your item deserves less than 5 Stars, so we can help you if needed!
Thank you so much for supporting our small family run business!
We appreciate you very much!
@@CassiyJohnson Thank you..so glad to have your videos. I am working through them quickly. Thank you for the shirt info. I am a 77 year old woman that could use extra money for LOTS of things..Your Encouragement has me really doing it after watching videos for 2 years...lol...
Hi Cassiy,
Do you send these messages via Etsy platform or to directly to their email address?
I would suggest sending them on the Etsy platform!
Thank you Cassiy! Re: shipping times, how do you respond to requests for rush orders or promising delivery of an item at a certain date that may be within the estimated window (6/30-7/11) but at the beginning of it (customer requesting guaranteed delivery by 7/1)?
There are too many things that can go wrong, I don't guarantee anything by a certain date. If its at least 1.5 weeks - 2 weeks out, I let them know it's very likely that their item will arrive by that date but I cannot 100% guarantee it. Sometimes I get cancels from this but most people say "okay I'll chance it" then you aren't on the hook if it doesn't make it. Again, under promise and over deliver!
Hi,
I sell Digital items but i have to list as Physical items because I have Price Variations.
How do I Keep the Price Variation and still qualify for the Star seller.
As I don't provide Tracking info because it is a Digital item, i don't qualify for star seller.
What should be done? Please help :)
If you are selling digital then I would make sure to have it listed as a digital item so that they can immediately download the item after purchase. It is unfortunate that you can't have different variations but you could just add those as separate listings and then link them in the description possibly. Sorry I wasn't more help!
Hi Cassiy. What if my first customer does not write a review?
Only about 10-20% of people leave reviews so that is pretty normal! Try not to stress or overthink it. Do your best with the customer service and the good reviews will come eventually. Congrats on your first sale!
@@CassiyJohnson After three days when my shop was reactivated I got an email from Etsy apologizing for having closed my account by mistake. You were absolutely right. New accounts sometimes are closed by error. Thanks again for your help.
How can you set that "post order" message to automatically be sent to the customer when the order is placed?
But Cassiy isn’t it against Etsy’s rules to ask for a 5-star review?
I have been weeding out all of my listings where I printed my customer apparel to POD. I have yet to sell 1 POD apparel. I don't know what I am doing wrong but I haven't sold anything. I can't afford to pay you to review my store because I'm losing money every month (2 months no POD sales)
2 months of selling on POD is such a short period of time, it really can take 3-5 weeks to start seeing sales so just be patient. The summer is a slower time of the year no matter what. But a mistake I see a lot of new people making is not focusing on selling what is selling right now and what will be selling 8-12 weeks from now. So I'd recommend selling bachelorette stuff right now since that is still selling pretty well and then getting ready for Halloween soon. Which might mean you won't get quite as many sales in the next month or so but it really pays off to be ready in advance for big holidays.
And the SEO is the most important part, make sure you are spending time really learning what good SEO is since you can do everything else right but if you do this wrong then you won't get any sales.
Hope this helps some!
Hello, How do you send the thank you message to buyers? Through the email on Printify or through Etsy message system. Also, you said not to reply to a bad review because they won't be able to change it, so do we contact them through Etsy email also? If there is a video it would be helpful(I learn better visually). Thank you.
Yes you just message the customers right on the Etsy website, go to their order and there will be a message button on the side!