Used car sold as new in violation of law
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- Опубліковано 10 лис 2013
- 11/11/2013 - 10 p.m. - A CALL7 Investigation uncovered a local car dealership's questionable sales tactics: selling a vehicle as new when according to state law, it should have been sold as used. Theresa Marchetta reports.
"We should not have been nice to the customer..."
CALLS FOR BOYCOTTING THAT CAR DEALER
plain and simple
"sloppy paperwork?" you mean the paperwork they supposedly need a $699 "doc fee" to do?
or more, I never buy from a deal that charges for paper work, I walk away and so should everyone else ... maybe $20 but even that should be part of doing business expense
Your first mistake was buying a vehicle from autonation 😂
Curtis Brown lmao 😂
Oh yes do tell
"shouldn't have been nice to the customer". If that approach works for them, great. However, they are operating in violation of the law.
Cody Cole ûy
numerous laws
Holy cow, 29K for that empty truck and it wasn't actually new. As an auto broker for nearly 2 decades, I have witnessed some terrible things from small dealerships but that's embarrassing and pathetic from such a large group. Always check the history, your perfect looking car may have been a previous flood vehicle or a rental and you can't see the damage. That place believes they shouldn't be nice to their customers. Did that guy forget who keeps the lights on? This story is disturbing.
I used to sell cars and when Auto Nation bought the dealership I quit within two weeks. First, they have an AWFUL reputation and if you are used to working for an honorable organization then you just can never work for an Auto Nation owned dealership. Their managers IN GENERAL are some of the sleaziest in the car business and demand that you say things to a customer that is just unconscionable for a person who is used to ONLY saying things that are true. Look how this transaction was handled. I have almost never heard of such underhanded sleazy conduct by a major dealer. What I would like to know is WHY the State Dealer Board did not close this place down for at least three days? This conduct was FLAGRANTLY WRONG/ It is one thing to make a mistake and do everything REASONABLE to make it right. It is another thing to commit a FLAGRANT violation and not be sanctioned at all.
C Johnson I notice the news didn’t ask the state dealer board about why they didn’t close them? Didn’t hear the news till him about them also. So he probably has no idea.
So true he should get lawyer file lawsuit
They didn't shut it down because the are in one accord as the Bible says. Will two walk together if they were not in one accord? Amos 3:3. Probably play golf together or are in the same wife swap club.
shouldn't have been nice to the customer? Are they trying to lose business?
Apparently they are. It's bad when a competing dealership calls them out as wrong.
What difference does it make WHO calls them out? Wrong is wrong. Period.
im not buying a Nissan never again
My Goodness does any one care about their reputation anymore?
Does people understand in business your reputation can make or break you?
Hopefully this video/news cast hurts their sales severely.
keep dreaming.
Doubtful
Why didn't they get shut down and locked up? Beat everyone one of them down and make them pay back every cent plus time wasted. This is a bigger crime than any black kid stealing a bike. But "legally" white collar crime is justified. Give a man a gun and he can rob a bank. Give a man a bank and he can rob the world.
Nissan is actually having a rough go
Autonation is the worst car dealer..They even certify used cars that are badly wrecked.
We shouldn't have been nice to the customer? Did I actually hear that? No wonder this nation's going to hell in a handbasket!! Even customer service isn't sacred anymore!! WTHeck!! That's the most outrageous comment concerning customer service that I've ever seen or heard of in my life!! Pyschopathy is really running rampant in our society today!! 6-11-2017
Wesley McJunkin
Hey, that’s my birthday!!!
& Yes, it is.
Smfh. I would have sued them to give me the car for free after going through all of that
Not buying from AutoNation!
A crooked company - hoping they shut down.
He didn't question why it had 3,200 miles?
Rafael Fabian could have been a demo
Rafael Fabian clearly a car that has miles on it is not "NEW" and has obviously been driven by the previous owner.
J Allen They are allowed to sell a car up to $1500 miles & consider it new in the state of CO. I live in PA & I think it's lower
Anything under 1500 miles is still crazy high.. Should be no more than 500 miles.
In ga I know someone who bought a “new” rental velicle from a dealer. Over 3000 miles and they sold it for new price. Some people are so stupid lol.
Should’ve made them give you an extended warranty for free!
I would say, give me my money back, and take your "new" truck back
Autonation is a crooked business. My dad took his Prius to an autonation Toyota dealership in northern Virginia for a service. When they were inspecting the car they tore off the door seal and unplugged the high beams and made us pay for it.
AutoNation is a crooked business. More than crooked. Bought a car from them and when it failed 2 months after I bought it, they didn't help me out one single bit. Even though they claimed I had a 3 month 3 thousand miles warranty. (Which also turned out to be a lie told to me so I'd purchase the vehicle.)
Auto nation is horrible !
This is where the State AG's office has to step in, file a suit against the dealership for Consumer Fraud, so they get their license suspended, fined, pay legal and court costs, etc. Unfortunately, despite these State laws in place, most States don't take any action or impose fines to protect consumers. This is why unscrupulous dealers get away with this kind of nonsense.
81 car dealers disliked this video for exposing their dirty little trick they have been doing probably for a very long time.
Price adjustment my butt! He should have pushed the issue and made them give him the vehicle for free. A jury would have made this happen and he should have demanded a court hearing. This same thing happened to my grandfather's plumbing company on CO over 30 years ago. He bought a "new" van from one of the Chevy dealers and when he went to register it they said the VIN was from a van a year old. When his lawyer got done with the dealership my grandfather's company had 2 brand new vans for free.
should of gave it to him for free? hahahaha...another delusional comment. And the rest of your comment is full of shit. How can your grandfather go register his new van? The dealer has it registered for you. You have no clue WTF you are talking about. Even if he did, which dosent happen, what did he give to the DMV to register the van? If the van was used the dealer would have to give him a title. The title shows the year right on it. Fuck, you cant even lie correctly kid. lol
@@Executiveinvestments- your spelling is awful.
@@Executiveinvestments- dude, when a business commits a crime, it needs to be punished severely.
Businesses can’t be sent to prison, so when they commit crime, the punishments have to be monetary, and they should be immense. Frankly, not enough big businesses are forced to shut down by the government, so that guy deserves the truck for free, and then extra compensation.
@@ZacksRockingLifestyle that's not true. A business CEO and other executives can be sent to prison. Ever hear of enron? It just depends on the crime.
The state should pull their license and give the buyer a full refund from the dealer's surety bond.
These huge franchise dealers only care about one thing, volume. This is why I like to buy from these smaller family owned dealers over these huge franchises, less headache and you are actually treated like customer instead of a number. The VP stating they "shouldn't have been nice to the customer" over a problem that they caused is both alarming and sickening, after a statement like that you really start to understand the culture over at Autonation. Would you want to buy a car from them? I sure wouldn't!
Smaller family ones you have to watch out too, out there for the hustle.
And the VP also said that the company should have violated the law.
Talk about sloppy leadership
Pride and arrogance does not allow a person to see his/her own condition hence the results you witnessed.
hell id take the truck back and get my money back and go some where else
Wow if the dealership was in violation of the law why didn’t the state of Colorado do something instead of letting customer have to do it
State of Rocky Mountain HIGH, so chill out or leave the state?
$29,000 for an extended cab base truck 2 wheel drive is not a good deal! You can get a full size truck with those characteristics for $27,000.
I believe that was the MSRP. I don't think we ever heard how much the customer actually paid; in fact, he said he got some "great factory rebates."
SV isn’t a “base” truck and it clearly states 4x4 on the tailgate 😒
This story should be shown to everyone considering buying a car from AutoNation. They are crooks.
A :"Vehicle history report" is mandatory before the sale goes through here in Ontario, also checks for any liens.
30k for a frontier? 🤔
juiceboxx714 he got popped
that's what I thought, sounds more like a price of a nice silverad that has a big v8 and a ton of options not that hot wheels he got there, I wouldn't buy a Nissan for more then 20k there all plastic crap
Have you seen new truck prices, a Silverado or F150 with barely any options is over $30,000, with some options is $40,000, want leather and 4 wheel drive? That's $50,000.
juiceboxx714 my dad bought a brand new 13 crew cab for 25 much nicer than the xcab base silver
gpage-Bought my base model WT Sierra 1500 new for $16,500, your numbers are a bit exaggerated.
Dealerships can be some of the worst when it comes to buying a car. i bought a pontiac grand prix from a dealership here in new york it was being sold as new but had been driven by the dealership owners wife and had 560 miles on it. at the time a car had to have less than 600 miles to still be considered new. it was an 1987 with a chevy 305 and a 4 barrel carb..beautiful car all the way around.they wanted 25k for it and i got them down to 21,500 with an extended warranty.
i had no major problems with the car during the warranty period other than a power antennae and some steering components(idler arm,lower ball joint, and driver side upper control arm bushings) but this dealership had issues honoring their warranty's.i am an auto mechanic myself with 32 years experience before i retired due to physical disability. and these guys would always try to bullshit me about what was wrong or how long it would take to fix,etc.
i had a bad lower ball joint and they screwed me around and had me back three times to finally get it replaced under warranty. when i asked how long for it to be done they told me it would be all day. i was like fuck you this is the third time i am back and i know it won't take longer than 30 minutes to bring the car in set it up on the lift and replace the ball joint. this was at 8 A.M.
i told them if it was not done and ready to be picked up when i called at 10 A.M. when i did get the car back i was going to drive it through there showroom.
they called me at 9:30 and told me it was ready...
Don't always trust your carfax report, my mom bought a used car at the dealership with a clean carfax report. It turned out to be a rental that had been fixed numerous times in house without making a claim so it was never on the carfax report. The paint overspray on the headlights gave it away, but the salesman stood behind his carfax report claiming it was never damaged
Yep had someone experienced the same thing bought a really nice truck at a great price it was a U-Haul rental low mileage not sure why they ever sold it with that low-mileage but found out afterwards it had been almost totaled and rebuilt in house never hit the carfax report
My fiance bought a fiat 500 from a Nissan dealer and the car we knew was in an small accident but it turns out they removed a bunch of safety features. Unethical businesses
This is what I observed when I worked at a dealership back in the late 1970s.... I rolled back the odometer on a 8000 mile 'new' Buick and it was sold as new! This was in the days of the old non-digital odometer and today's cars are tougher! Must happen all the time!
Why are you not in prison?
@@tendanipelaelo6293 why arent you?
So much fraud and scheming going on with many dealers that need close monitoring when they are caught trying to defraud customers.
Surprised they did not mentioned anything about False Advertising, that is also against the law (False Advertising).
So was anybody charged criminally?
$ 29000.00 for a"used Truck"? Insane...
Liberty Patriot Insane. For 29k you can get a badass used crewcab 4x4 Duramax instead of a lame Frontier
He definitely got ripped off.
For a Nissan lol no it’s a pile of junk all of them
Liberty Patriot insane for new too.
Leo S oh you can? With 100 miles on it? Show me.
we should have not been nice to the customer... the dealership should have made white bring back the truck...rewrite the deal.
I can tell you since I work for a used car dealer that everything this dealership has done is illegal and if he real wanted to pursue it, he could have sued and won the dealership. you CAN NOT make someone bring back a vehicle because of your screw up.
edit: just an add on to a months old comment. legally speaking this dealership said they could make him return the truck and rewrite the deal. that is illegal. once you sign the paperwork, you own it and the dealership CAN NOT make you return the vehicle so they can either sell you another one or make the deal better for them.
but here is the big thing you should know about buying any car. if you are not walking away with the title in your hand then WALK AWAY because something is not right or is not going to go right.
is it worth it to take the warrenty at the used car place/
In California the title goes to the bank when the car is paid off you receive the title.
Umm if you are financing it like most people do you aren't seeing a title till it's paid in full.
savagedragon79 thats only applicable in certain states. In other states, and all of Canada, its quite different. When financing a car, you still own the car and title to it as the only business you have with the bank/lender is simply a financial product/obligation. If you default on that obligation then they can go after your assets. Lastly, to the OP's comment, even in those states and Canadian provinces, its not common for the title/ownership and paperwork to be done the same day as the MTO/DMV typically closes much earlier than the dealership and its easier to do a bunch of cars paperwork at once (perhaps going twice a week), instead of going there every single time a car is sold.
My dad used to work for AutoNation corporate, and all I can say is the store, its regional management, and corporate management has done a terrible job by this guy. Not the way things used to be when he was there
That’s why you ordered customized order from factory not from dealers lager.
Who would think that a truck with 1500 miles on it is new
Not deceptive, actually FRAUD.
It's clear they don't give a rat's ass about the law from the response @4:08 . They broke the law. No grey area. And they still have the audacity to talk shit during their "apology"?
Chevy dealers have demos that have a min of 3k on the odometer... but they discount them dramatically and they still carry the full warranty...
Yep. And I bought one like that. 3,700 miles but full warranty and 13k off sticker. I have no problem buying a demo and saving 10 g’s.
The other thing with that is that they are upfront about it. Not like what happened here.
Dirt 117 new vehicles don't get titled by the dealer. They get the certificate of origin.
I worked at a steelership as a service and parts director we could put up to 6000 miles on the demos.
It is easy to tell if it is new. If it has more than 10 miles on the odometer, it is used.
I have a friend who worked for Chrysler. His parents bought a new Chrysler from a HUGE dealer and their shiny NEW buildings. The dealer did NOT give them the price that is supposed to be a "FIXED" discount for an employees friends and family. My friend flew down to Tampa and talked to the dealer. They did NOTHING. He made a few phone calls and Chrysler flew a lady down and she found that this was ongoing. She SHUT THE DEALERSHIP down INSTANTLY and PERMANENTLY on the spot. Now THAT'S some pull!
Car dealerships have that much power, can sell a used car as new yet when you purchase it it's automatically used? This system of purchasing vehicles is very corrupt
I had a negative experience with AN. Will not set foot in any of their dealerships.
My new car has 143,000 miles on it when I got it.
Regarding what the CEO said anyone that sees this video and purchases a vehicle from any AutoNation in any state is a foolish individual
They violated the law clear and simple! They belong losing their sales license! They are full of crap on selling it as new and they belong in prison shit bags! Auto Nation should be out of business period!
He didn't question the mileage? If it has more than 12 miles it's used! Period!
some cars are used as demos and are sold as new vehicles even though they might have like 500 miles on the clock
Still used though
David Bedwell yeah in my opinion anything with more than the delivery mileage is a used car to me. Anyway why would you want to buy a brand new car when you can buy a 1 year old used example that has allready depreciated quite a lot.
David Bedwell my moms 2015 Nissan Sentra had 12 miles on Delivery before buying it because it was delivered by truck and then it has to be driven from the location the truck dropped the car off at to the dealer
Every new vehicle has been used. You can never buy one with zero miles. Once its registered in somebody's name its becomes used miles has nothing to do with it being new or used
Their was an Automation.. In Michigan... As soon as they opened.. They closed down... I always wondered.. Why..
that VP of AutoNation sounds like a sleezbag!
"We should not have been nice to the customer..."
Another prime example how dealerships have fleeced buyers FOREVER. My past experience with a dealership would sell the exact same vehicle to one customer and then another customer be thousands more....same vehicle. One day I heard the sales manager tell sales man to take a baseball bat back to his office and run the buyers OUT OF DEALERSHIP, due to lack of credit to purchase.
I don’t do business with auto-nation.
I refuse to pay more for less.
Dealers will frequently use vehicles as loaners or as salesperson’s cars without officially titling them. Then they sell them as “new” because they’ve never been titled. Meanwhile, any number of strangers may have been abusing them for several months. I once went to a dealer to look at a Mustang Mach 1 only to find out that the sales manager had been using it as his personal car.
For that kind of money he could have bought a sports car
take them to court . money is all they understand .
It`s only new once. Once it is sold it`s not new anymore.
No one ever said dealerships are honest people lmao
I'm so confused. I always been told. when you drive a new car off the car lot you automatically lose $10.000 off it's value. so idk how that's possible for them to do that.
@@derekhood7815 bullshit, you drive a new car off the lot, and its value immediately drops around 20-30%.
I need help on initial I've been having for one year with my phone company
you're supposed to be nice to the customer...or else he'll go somewhere else .....SIMPLE MARKETING
It’s like asking your girlfriend if she’s a virgin and she says yes but her ex boyfriend says you’re the second owner.
ha ha ... if you have to ask your girlfriend if she's a virgin and she says yes ... you need to ask her if she is a tRUMPubliKKKlan ... then you will know she is lying
@@rhuephus it’s alway about politics 😂
White folks and their corrupted leaders in America 😂 lmao
They should give him a full refund and let him keep the truck
I wouldn't even drive that car!
All dealers are crooks..
They dont call them "stealerships" for nothing.....
Never buy a new car with more then 10 miles.
never buy a new car point...
Kyle Clap why not more than 10 miles? There are alot of cars that have 75, 100 mile son them that are new. Example, you want a car your dealer does not have. They say they can get it in a few days. Do you know where they are getting that car from? Another dealer on trade. So your dealer would drive a brand new dealer car to that other dealer and trade it for the other new car that you wanted and drive it back. There are your miles. Happens all the time.
THE BOSS there is good used cars out there , however if I buy a new car I want it new for me a new car has less then 10 miles , if they have to bring it from another dealer out of state they better ship it on a trailer , I don’t want someone driving my new car for 100s of miles
Kyle Clap First off my comment went WAY over your head. Second, show me ANYWHERE I said someone is driving the car 100's of miles. I said cars can have 75-100 miles on them. And when did I say a thing about out of state? Wow you just like to make up garbage. And its not your car they are driving. Its the dealers car. And they better ship it on a trailer? Yeah right. Not for those cheap ass pieces of shit you buy. Sorry but honda civics dont get shipped on trailers when dealers trade cars. Fucking moron.
THE BOSS lol someone got butt hurt, that’s just my opinion don’t buy a car with more then 10 miles , you have the right to disagree and it’s ok we all have different opinions
How many miles were there?
30k for a truck? Why? Trucks plummet in resale...
screw that i wouldnt take anything less that a REAL brand new truck
If that were me, I’ll probably sue them,
"He's fleeing the interview, he's fleeing the interview!"
Mistake 1 bought a Nissan enough said
Lol agreed, good friend is a master certified Nissan tech. He and his family drive Toyota's . When asked if you know so much about Nissan's why do you drive Toyota's ? He says you just answered your own question lol.
Operating in violation of the law. Revoke the dealerships business license.
How many miles where on the odometer?
Never buy from autonation or any other Corporate, nationwide dealer. A. You don't matter your money dies.
B. With a local dealer you know the owner is in your state. Not a state thousands of mile away.
29,000 dollars ?
Crazy to pay so much..
I never have to worry about this issue, as the only thing I can purchase is a pre-owned car. 😭
That’s one reason why dealerships have a bad reputation
The primary tool the Office of the Attorney General uses to protect Texas consumers is the Deceptive Trade Practices Act (DTPA). This law lists many practices that are false, deceptive, or misleading. When you fall victim to illegal practices covered by the DTPA, you may have the right to sue for damages under the act.
If it has more than 10 miles on it it's been used to much to be considered new. Even if it hasn't been sold to somebody and was just used by the dealers to drive around and get lunch, that is now considered a used vehicle in my books.
Johnny B's Garage So if you test drive a car, then change your mind - the dealer has to sell it as used? Naah, that doesn't work, & there may not be a demo equipped the way the customer wants, so cars sitting on the lot are commonly test driven.
Wow. That sucks because it's not just the dealership that is going to pay, it's the Nissan name.
Ms Smith trust me nissan doesn't care,they say the dealership is a independent business, that's what they told me on issues with a dealership
People not going to request all that backround car paperwork, when dealers push for a quick sale.
lmfao, dealerships never sell new cars, they sell slightly used cars. If i was to ever buy a new car, i want my ass the be at least the second person to sit in it and drive it. and have at least 1 to 2 miles on clock.
Sam Lung okay don't ever test drive a car you want to buy again then because if you don't want it it's not fair on the next person right?
Fart Farmer well for one they have demos for that.
rps13sr yeah not every car lots like that.... The car I buy is the car I drive.
Sam Lung lol yeah. The first arse in that seat should be product tester/QC.
They "should not have been nice to the customer"? This company sounds horrible to do business with. The dealership I've worked with in the past would bend over backwards to make customers happy and to make a sale. This place sounds like it's run by someone who is clueless when it comes to customer service and public relations.
"shouldn't have been nice to the customer" everyone should boycott that dealer and shut them down
must be a tRUMPubliKKKlan
Fantastic video
I wonder if the guy even looked at the title or certificate of origin he signed while doing paperwork. He had to sign one of them.
Where I'm a little hazy is at that was a brand new truck it would of had less than maybe two to three miles on an odometer,, How did he not notice that there was more mileage on it would indicate that its a used truck unless they turn backyard odometer,, that is a federal offense,, unless it was noted on the paperwork
a Brand New Car, to me that is It has less then 2 miles on it period. Hasnt been off the Lot, Cause if it left the lot for those test drives. That means the car looses a good % of its value right there.
Also, Dont Buy Nissan. Buy Better, Be Smart, Buy Ford.
How many miles on truck
Over 1500
So how many miles it has?
I have one question how many miles was on that truck when he stepped in it 🤔
That dude better have paid cash for that truck or Dave Ramsey will be pissed!
How do you not know?? What does the damn odometer say?? A NEW truck should have just a few miles on it at most, single digits! How many miles were on it??
29k for a Nissan truck in 2013 was still overpay man.
give him his money back and a free truck of his choice
A quick check of the odometer will let you know use or not
A BIG FINE IS IN STORE FIR THE DEALER!
Under Colorado State law, according to the Dealers Association, this dealer is likely facing a $14K fine!
Sure, $14K may not break their bank, but it stings, and wipes out any profit on this truck by several times!
Pretty counterintuitive for the dealer!