For more information on the LUX* Service Revolution, see our article in Harvard Business Review (hbr.org/2016/04/revolutionizing-customer-service); the HBR Webinar (hbr.org/webinar/2017/03/revolutionizing-customer-service); and interviews with Paul Jones, then CEO of LUX (ua-cam.com/video/eun0FHtiwWk/v-deo.html)
❤ great case study. Was there twice. Fantastic transformation
Thank you, Professor Jochen, for sharing this story. Great added value and we can use this to teach others too. We value your service.
Great Case Study! Thank you Prof. Jochen so much for such an insightful presentation.
For more information on the LUX* Service Revolution, see our article in Harvard Business Review (hbr.org/2016/04/revolutionizing-customer-service); the HBR Webinar (hbr.org/webinar/2017/03/revolutionizing-customer-service); and interviews with Paul Jones, then CEO of LUX (ua-cam.com/video/eun0FHtiwWk/v-deo.html)