Harvey MG-36 Compass Miter Gauge Accuracy Test
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- Опубліковано 1 лют 2022
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Tools used in this video:
Harvey MG-36 Compass Miter Gauge: www.harveywoodworking.com/pro...
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I appreciate all your videos and the time you put into sharing your knowledge. I believe it was very difficult for Marc to say what he did. He said he felt bad. Please know it was not an attack on you or Harvey it was a review on the copy he received, and he said as much several times.
Too defensive for my liking. You may have accurately diagnosed what caused the problem on the other review, but the company didn't stand by the product in a manor that would put my money on the table. Your review doesn't resolve the customer service that Mark received.
You hint around that the problem being the adjustment mechanism is not pushed forward enough, but you refuse to loosen the three screws on one of yours and see if it will move. Why even make this video without following through?
Although your review is positive, there are still major questions about Harvey's quality control and customer service. After watching Marc's review, I would stay far away from the MG-36. Bye the way, today, 5-24-2023, they are on a one day sale for $200.00 US. I am still not interested.
The big, glaring problem here isn't that Marc got a bad sample but that Harvey didn't help him make it right when he reached out. Aftersales is a huge part of high end tools and Harvey dropped the ball on this one. It's the single most important aspect not touched upon in this video.
Why should I buy a China made product over a USA product? From what I have seen Harvey saws ,lathes, etc . Are made in China. You being from Michigan should understand.
Going out of your way to not mention the words "Marc" or "Wood Whisperer" is disconcerting. I feel as if Harvey just sent you an email asking if you could make a counter video to the WW, and not to mention his name or make a link to that video. Weird!
@Stumpy Nubs - Not to add fuel to the fire the inaccuracy of the indents was not the only thing Marc didn’t like about the gauge. He made several points on features he didn’t feel were as good as they should be on such a “premium” tool. Those were not addressed in your video. Oh, maybe that comes under opinion. In my opinion they don’t. Those issues were very obvious. The most disturbing point of Marc’s review is that Harvey made no attempt to remedy the situation. As someone who can’t afford to eat the cost of such problems in a tool like perhaps Marc can that’s totally unacceptable to me. There’s no excuse for that happening. Citing the pandemic doesn’t cut it. Harvey totally fell down on their obligations to their customer.
My concern is that Harvey didn't seem to fully investigate why he was getting the results that he did. A company selling that expensive of a miter gauge should be thoroughly interested when a well known wood working "influencer" is having issues with their product. If he couldn't catch their attention, how would they respond if an "average joe" was having issues with a product.
There was a plaque on the wall in our customer service area that stuck with me. It said that a happy customer will tell a few friends, but an upset customer will tell the whole world. Harvey might want to take note of this.
" We sell tens of thousands of these and we rarely get a return" I'm 54 years old and that's what companies always tell you. You will rarely find a company that will admit to Quality Control issues.
Marc’s review was perfectly timed. I’m in the market. After watching both videos, I’m going nowhere near Harvey. The older I get the more I appreciate customer service. What a shame.
I feel Marc, the Wood Whisperer, bent over backwards explaining how he arrived at his conclusions and really struggled with giving a poor grade to the Harvey Miter Gauge. If in fact he did get a bad gauge and others in the comment section did too, the review is correct. Both of these reviews are representing the customers' experience and both are valid...
If they had offered to replace the obviously defective tool, none of this happens. Good customer service is paramount and can make or break a company. No amount of sponsored rebuttal videos will fix this.
Thanks for putiing this out. I, also, have 2 of these miter gauges and have never had an issue hitting the correct angles with the detents. One of them I bought on its own, the other came with the Harvey Alpha tablesaw I had purchased later.
I am most disappointed with Harvey's response to Marc, not that one or two miter gauges got past quality control. I used to make musical instrument kits and one day a very frustrated customer called up and immediately starting complaining and accusing me of selling a bad product. I had to actually interrupt him to say, 'You are going to be happy at the end of this call.' He calmed down and told me what had happened. I gave him a solution that I would use but told him he could just send it back and I would just send him one already assembled if he wanted. I also said that if he used my solution but didn't like the appearance in a year or two, to just send it to me and I would send him a replacement. He was very happy and I never heard from him so he must have been happy with my solution. I would have thought Harvey would be very concerned and asked the experience level of the customer. Realizing that he was experienced, I would have thought Harvey would want to find out what was wrong so they could correct the issue if it really had gotten past quality control. Solving the problem for one customer could end up solving lots of problems down the road. Very short sighted of Harvey.
I think this was a great, even handed response. My only concern is that sponsored channels (likely) get the cream of the crop in terms of the tools they are sent. I very much imagine that Harvey does extra quality control before sending any product to this channel, so reviews are less likely to be for the average "off the shelf" tool. And... customer support is going to be above average as well if its revealed that the requesting customer is a well known, influential reviewer.
Great video. I take issue with one assertion: "It's possible...that somehow slipped past quality control...that happens even with high end tools." If I buy anything high end, my primary justification of the expense is perception of the producer's quality control. The promise that they have exerted extraordinary effort to ensure that every unit meets the advertised spec gives me confidence that I won't have to verify, I won't have to tune or tinker, and I certainly won't have to spend my time on a merry-go-round with customer service ( excellent or otherwise ). Eliminating these possibilities is exactly why I shell out more for a premium item; whether a dinner or a tool.
The Harvey's a hard pass for me after watching both of these reviews. I understand bad units happen and that things get through quality control even on premium tools. Probably most people get good ones. What is unfathomable to me is that Harvey just told Marc that there was nothing more that they could do for him after he clearly explained the problems he was seeing. If they'll tell that to a youtuber who is reviewing their product and has over 700k subs, what chance does an average joe have getting things to be made right if I get a bad one also? Sounds like they didn't even offer him a replacement like Kreg did, and a number of commenters on Marc's video claimed they got a bad one too. Something's wrong.
When he called their customer service, they should have shipped a new one out, no questions asked after he told them the issue. I think the problem here is poor quality control AND customer service. Save time and money and get the Incra 1000 HD.