Recently I stayed in an AirBnb and there was a tube of biscuits in the fridge, along with butter and jam. It was enough to get us to the market without our tummy’s growling. Very appreciated!
Not sure about Airbnb standards but if you have a rental vacation home fully licensed you should never ever leave food for guests! That’s 101 rules! Sugar ,coffee,tea…that it’s is okay but not butter ,gem,milk unless are one time use …
It really does depend on the kind of listing you have.I started out adding all these extra things but eventually settled on just the basics. Makes it far easier to manage and the reviews have been completely fine.
I provide John Lewis towels, they’re thick and fluffy. I launder my 100% cotton bedding with Unstoppables so as it smells delicious. I leave Dove soap, shower gel, shampoo, conditioner, cotton towelling bath robes, wi-fi, shower caps, disposable slippers, bottled water, feminine hygiene products and a sweetie/candies jar. I also offer a huge variety of coffees, teas, premium fruit juices, cooked breakfast to order, I have travel toothpastes for guests in need. I have a variety of phone chargers available too. Want to know what the most appreciated thing is (after everyone mentions how clean it is) The sweetie jar!
Oh wow! I think you're out-amenitiesing-me. LOL. I love your list. Nothing perishable either! Perfect. Clean? You got that right! It all starts with clean and then layer on top.
I always ask if they drink wine. If so, I ask if they prefer white or red and then I provide them a gift basket upon their arrival with 2 wine glasses, bottle of wine, wine opener, chocolates, and a Thank you card handwritten and addressed to them. It's the tiny details that shows your guests you care. I also created a journal book specifically for the guests to write in and share their adventures. That has been a game changer. I've learned a few things about my city from it.
No one ever mentions a shower cap for women :) it is the first thing I look for when I get to a hotel so my hair does not get wet when showering since we don't wash our hair everyday
Our airbnb is high end so we provide Nespresso machine with enough coffee pods for a week (reg and decaf), tea bags…. I also include a bowl of creamers (small individual ones, all varieties in the fridge). Guests LOVE this.
Hi Kara, thanks for the comment. YES! Great tip on hosting! Thanks. Nespressos and Keurigs are perfect for AirBnb listings. And the bowl of creamers is a nice touch. There's nothing worse than making your morning coffee, opening the fridge and finding no creamer/milk. Do you provide coffee whitener powder? It's a good emergency backup in case someone is vegan. Thanks again!
Good idea on providing a certain amount, my husband and i are getting ready to become hosts and my biggest fear is people taking everything even though they stay 2 days
I cant wait to start my business I have three bedrooms house, am a traveler and have one tenant giving me a hard time treating my home with no respect, so I decided to try Airbnb I’ll update you thank you
Hi Salome, thanks for the comment. That's excellent news! I hope my other videos offer you some tips and tricks on getting set up. If you ever need help setting your price, I am offering another pricing workshop in about a month. Thanks again.
IInvesting in Airbnb properties has been a lucrative venture for me. 🏡💰 It's like having your own mini-hotel empire that generates passive income month after month. By carefully selecting the right locations and providing top-notch hospitality, my Airbnb investments have consistently outperformed traditional real estate. 💼😊. I wasn't financially free until my 40s, and I'm still in my 40s. I've bought my second house, earn on a monthly basis through passive income, and achieved 3 out of 5 goals. Investing was the wise decision I made.
That's great! Although I'm not sure "providing top-notch hospitality" can count as "passive"! But if you're got the systems in place, I could see how that might work for you!
Hi Bill, thanks for the comment. Excellent news! You won't regret it! I've spoken to hundreds of hosts who love the hosting life. Drop me a line if you run into trouble with setting up your listing.
Thank you Matt. Just stared my Airbnb. Didn’t know much about being a host. I took your advice on adding extra amenities . Currently I have 11 ..5 ⭐️ reviews. Raving about my many amenities . Thank you
Pro Tip-Make up wipes are a must have, it will save stained up wash cloths. Also u can buy black wash cloths for make up use only. It saves money in the long run.
Really impressed with your thoughtful ideas of hospitality. Taking care of guests goes a long way. I am new to Air BnB but I got five star rating on my first booking. Now the bar is already raised and I was worried about future but your tips will definitely help me sustain the five star rating. The chalking part is about cleaning and laundry redo. Please provide some tips on that.
Great info on your video, thanks so much! Your replies to the questions were also very helpful! I am switching units that I own from traditional rentals to airbnb.
Hi Dawn, thanks for the comment. Glad that my video gave you some great ideas. I like to use Messy Action - just start somewhere, even if it's not perfect! As you get guests, you can tweak and refine what you offer and how you offer it. Glad to help! Thanks,
Found this really helpful. Can we see what your polite notice says saying the basket of toiletries is Emergency and for use if items have been forgotten. Great job thank you so much will watch more from you xx
Thank you very much for the information you provided, I have not started this business yet, But I need more advice from you very soon I hope you do not mind. Thank you and Take care.
To me there's an 'ick' factor with half-used products, either food or bathroom supplies. As a guest, I simply wouldn't use them, and would feel slightly repulsed. On the other hand, I want to avoid all those little plastic bottles. A bit of a dilemma for us hosts.
I provide shampoo, shower gel, hand soap but I have decided to install a series of contactless dispensers. Guests hare happy and the refill expenses are very low. Of course only neutral pH products without colors; then I detach the label and attach on the wall so the customer knows what is available and can choose to use it or not.
We bought bedside lamps and alarm clocks with USB ports in them…hosts could also install a couple wall outlets that have built in chargers too to save space in small units.
i got kicked off of air bnb for life for leaving bottles of water, capri suns, individual packed oatmeal and pancake syrup and eggs behind in my HOME instead of throwing it all away for a one night guest. i was told that i had misrepresented the listing online because it wasn't supposed to look like anyone had been there before the guest. they took over $1000 out of my account and also never paid me any of my host refferal fees. so im suprised to hear this from such a top tear air bnb expert
In my Airbnb apartment in London guests were stealing: shower gel, toilet rolls, hand wash, kitchen napkins etc ….. it’s crazy out there. After sometime I started locking all my supplies in a storage room.
@@patriciamason6707 I use hand wash 🧴 dispenser & I get your point thanks. Things go missing, fresh towels get stolen, kitchen napkins, new frying pans go missing, Nescafé coffee in satchet gets stolen …..and some of these guests still complain about ANYTHING, you would think one is the big daddy government. Utility Bills have gone up …especially electricity but no one cares about the owner of the apartment, Airbnb listens to and support the guests more than the host. It’s not all about the guest…..the Host is a human being too. I have increased my nightly rate to cushion against these shortcomings. It’s either you want a place to stay for the night or you leave it.
I must be in the basic plus category and then some. Do you buy fresh toiletry bottles for every rental changeover? If so what do you do with the leftovers? Dollar Tree has a very good selection of travel sized shampoo, soaps etc so I leave a basket of all kinds for people to pick through. We’ve left unopened fresh canisters of coffee in our rental and IT NEVER EVER GETS OPENED. Ever. Doesn’t matter if its grocery store brands like Folgers or Starbucks 😳 what does get used is spray oil and our spices. I bake a mean parmesan herb artisan bread. Perhaps leaving a loaf of that with some butter would go over well. Maybe there are rules against this. I’ll check.
I’m so happy to read that. Things are starting slowly here in toronto, but we still have a lot of restrictions. More is supposed to open up next week 🤞
A lot of great tips here, but the extent of the toiletry basket seems a bit excessive. I could understand having those items on standby if the guests ask, but not out as “freebees”. I do the same concerning guest food items left behind-find that most guests have a hard time bringing food with them, but also do not want to throw it away. For arrival I leave a few small peices of chocolate and a bottle of local wine. There are 3 grocery stores within 1/2 mi from the property and door dash readily available, so no one has even noticed there was not a basket full of free snacks.
The note explains that these are not freebies like in a hotel. If you want the full text of the note, I go over that and many other things in one of my paid programs.
We allow dogs and cats in our listing, so additionally we have a small container of doggy food and cat food and a cat litter box. Because some people may be allergic to animals we go the extra length to clean every room and the yard.
You should go the _extra length_ to clean after every guest anyway! Nobody wants a pillow that smells of dog or muddy paw prints even if they do love animals.
Did you mean to write go the extra distance and do extra “deep cleaning” after a pet stay??? THAT would make sense to steam clean everything! Cleaning itself is a must and not “extra length”!! The pet bowls is a good idea for pet-friendly folks to keep in mind but I’d caution against keeping food that might not agree w one’s pet! Some dogs have VERY sensitive tummies!!!
Where do you keep the extra snacks. Do you bring them in each time the unit is cleaned or do you leave them somewhere in the property?? Also, can you provide a link to the hotel supply website you utilize?
Hi Vern, I keep them in a locked cupboard or closet for my cleaners to access. If you look at the notes on the video, you'll see "If you're looking for a hotel supply company, I use Hospitality Emporium here in Canada. If you are located elsewhere, try searching for: +"vacation rental" +"supplies"." A lot of the snacks and shampoo, etc I get from Costco here in Canada
Already do this, but it is hard to restock since it is our vacation home and live 4 .5 hours away... not listed as a plus home. Can't do the wine or fresh items. I count on my housekeeper to pick up items, but to restock small items but she has a very busy schedule.
This all makes sense but all depends on what you're charging. In many areas you can't charge more than $60 for a night. Doesn't make sense to supply $8 with toiletries used and another $10 in snacks. That basket of treats is probably $15 in cost.
If you watch the whole video, you'll learn that (a) the basket of treats is $5 and (b) the basket of toiletries is not a freebie basket and that the per guests cost is actually quite low.
Hi Pepe, thanks for the comment! I use Hospitality Emporium in Canada but if you google +"vacation rentals" +"supplies" you should find something where you are! Thanks.
We too are super hosts. We bnb our 1975 airstream camper. We have most of what you have mentioned. Aside from a first aid kit, I have a box of assorted bandaids, and a bottle of peroxide with a spray nozzle. Also a container of Qtips. The 30 somethings that visit, all comment on they love playing with the cassette player. Most of the assorted cassette came from the free table at the recycle center. #airstreambythestream in ny.
I provide a lot of items. I think the most important three things you can consider are: 1) Budget--Set a strict budget and make sure you build your offerings into the cost of the unit. 2) Narrative--what is the kind of story you want to tell about your space in the kinds of offerings you set out 3) Practicality--How easy is it to set up and maintain this standard offering? Is it too time consuming? Are the items too perishable? Or are they shelf-stable?
How do I AirBnB my property that is 300 miles away? How can I manage the transition from guest to guest? How do I get linens washed etc and ensure that amenities have been restocked? Thanks in advance.
Hi Ramesh, there are several options - you could hire a cleaner that you trust who will do the turnover for you. You could find a local cohost who can manage the day-to-day operations for you. You could get a property management company to handle your listing - they would then find cleaners, etc.
If you have an Airbnb, and you’d like to put an arcade cabinet in it to attract guests, I do a very nice build for Umbrella Arcades. Its a modern, wall-mounted unit with most of gaming history pre-installed. The cabinets are handmade in PA.
Hi Jake! Thanks for your comment. Some guests may indeed be inclined to take all of the toiletry items with them. A polite note, reminding them that you are not a hotel could go a long way to moderating their perception of the items. Naturally, you need to tailor the contents of the food items to your price point. Thanks again!
Has there been a problem with items that have gone missing. And how do you deal with that. You mentioned that you pay 75 bucks for 6 months of restock for this. Is that refill when needed and replace when taken... or on you welcome note does it say what can be used and what can be taken. I'm new to this so pretty inquisitive. Thank you for the video, very informative!
Hi William, thanks for the question. Guests are free to take the snacks in the Welcome Basket. With the toiletries basket, I make it clear in a note that this is not a "gift" basket and not like hotel freebies.
Just wondering your thoughts on a sofa bed.Should it be made up when you know an extra guest will be using or do you leave it as a lounge and the linen etc laid out?
It can definitely depend on your price point. But it doesn't take much to leave bottles of shampoo, conditioner and bodywash in the bathroom. Also a little basket with items that guests might have forgot.
@@AirbnbUncovered Toiletries (+fem hygiene), absolutely! For our circumstance I find leaving a premium toilet paper tends sets the tone for quality. I would like to leave more dry food/snacks for guests but can't justify the cost...yet! That said we have "lost" our adaptor plugs and charger cables already...perhaps there is a fixed dock solution.
I wear glasses. In my videos my lenses have glare from lighting. Why do your glasses not have any glare where the lenses should be. Those frames don't look like they have any glass in them. It was a distraction for me.
Great Video as always. Just wanted to know if there a rule of thumb to determine the price per night , most hosts follow what the market is charging , how do you determine pricing ?
Great question! I price out my competition and price accordingly. If you want to know the nuts and bolts of it - I'm offering my $47 pricing workshop starting November 6-11, 2022. If you'd like to join, you can register at www.wealthySTRhost.com
It's in the description - "If you're looking for a hotel supply company, I use Hospitality Emporium here in Canada. If you are located elsewhere, try searching for: +"vacation rental" +"supplies".
It’s a company in Vancouver: www.hospitalityemporium.com/?gclid=CjwKCAjw87SHBhBiEiwAukSeUQaie0FhxzoSbgUAjkeQ69s3ExpNQmIEUpW_xbZtUgifPMvPV8Z2LRoCD2EQAvD_BwE
Excellent review - thank you for sharing your experience. Regarding your purchase of hotel supplies, how are you buying these, on an item by item basis? If so, that's a large outlay. Is one able to purchase a basket of the items you reviewed?
Great video and I love the ideas here. Do you find guests take these baskets home with them or do they tend to leave it for the next guests? How many of each do you get for $75? Sounds great value to me
It’s pretty rare that a guest cleans out the entire basket. Maybe like 1 in 20. If they do it’s not a big deal because the cost to fill it is so cheap. I’ve been surprised my guests aren’t taking the pocket sized hand sanitizer I leave or using all the Lysol wipes. The masks I provide are popular though. 😷
Pump action shampoo &conditioner bottles can be used repeatedly. Similarly, spray cannisters of hair spray and deodorant can also be used repeatedly. Things like loofahs, razors, toothbrushes, etc should obviously be tossed after one guest has used them.
Great information! What hotel supply store do you use online? I have 2 Airbnb's, 1 in TX and 1 in MD. Perhaps they deliver all over North America? Thank you!
Hi Beagle, thanks for the comment. The one I use is in Canada - Hospitality Emporium. I also find a lot of supplies at Costco. You might try Sam's in the US, or do a google search for: +"vacation rentals" +"supplies". Thanks again!
Your voice is so calming and easy to listen to.
We can literally Hear your Smile.
I provide small portion pancake mix in the individual pouches and mini syrups. Huge raves from guest
Oh that’s a great idea!
Nice! Are the mini-syrups pricey though? Are you using 1-time little things like Mc Donald's gives , little bottles, or??
Recently I stayed in an AirBnb and there was a tube of biscuits in the fridge, along with butter and jam. It was enough to get us to the market without our tummy’s growling. Very appreciated!
Oh great idea. Glad you enjoyed your stay.
Not sure about Airbnb standards but if you have a rental vacation home fully licensed you should never ever leave food for guests! That’s 101 rules! Sugar ,coffee,tea…that it’s is okay but not butter ,gem,milk unless are one time use …
It really does depend on the kind of listing you have.I started out adding all these extra things but eventually settled on just the basics. Makes it far easier to manage and the reviews have been completely fine.
I provide John Lewis towels, they’re thick and fluffy. I launder my 100% cotton bedding with Unstoppables so as it smells delicious. I leave Dove soap, shower gel, shampoo, conditioner, cotton towelling bath robes, wi-fi, shower caps, disposable slippers, bottled water, feminine hygiene products and a sweetie/candies jar.
I also offer a huge variety of coffees, teas, premium fruit juices, cooked breakfast to order, I have travel toothpastes for guests in need. I have a variety of phone chargers available too.
Want to know what the most appreciated thing is (after everyone mentions how clean it is)
The sweetie jar!
Oh wow! I think you're out-amenitiesing-me. LOL. I love your list. Nothing perishable either! Perfect. Clean? You got that right! It all starts with clean and then layer on top.
What is a sweetie?
Your laundry would put me in the hospital.
I always ask if they drink wine. If so, I ask if they prefer white or red and then I provide them a gift basket upon their arrival with 2 wine glasses, bottle of wine, wine opener, chocolates, and a Thank you card handwritten and addressed to them. It's the tiny details that shows your guests you care. I also created a journal book specifically for the guests to write in and share their adventures. That has been a game changer. I've learned a few things about my city from it.
Great ideas!!!
❤
Love that! It’s the little personal touches that really elevate the guest experience :)
No one ever mentions a shower cap for women :) it is the first thing I look for when I get to a hotel so my hair does not get wet when showering since we don't wash our hair everyday
Ooooo! That's a good one. I'll have to get some and add them. Thanks for the tip.
@@AirbnbUncovered ....dollar tree has 8 for a dollar or Amazon can be really cheap.
Nice! I'll have a look. Thanks again.
This is a great idea
Yes!! I just a girl ask for one the other day! Luckily I had one but I need to pick some more up for sure. Great idea!
Our airbnb is high end so we provide Nespresso machine with enough coffee pods for a week (reg and decaf), tea bags…. I also include a bowl of creamers (small individual ones, all varieties in the fridge). Guests LOVE this.
Hi Kara, thanks for the comment. YES! Great tip on hosting! Thanks. Nespressos and Keurigs are perfect for AirBnb listings. And the bowl of creamers is a nice touch. There's nothing worse than making your morning coffee, opening the fridge and finding no creamer/milk. Do you provide coffee whitener powder? It's a good emergency backup in case someone is vegan. Thanks again!
Good idea on providing a certain amount, my husband and i are getting ready to become hosts and my biggest fear is people taking everything even though they stay 2 days
I cant wait to start my business I have three bedrooms house, am a traveler and have one tenant giving me a hard time treating my home with no respect, so I decided to try Airbnb I’ll update you thank you
Hi Salome, thanks for the comment. That's excellent news! I hope my other videos offer you some tips and tricks on getting set up. If you ever need help setting your price, I am offering another pricing workshop in about a month. Thanks again.
IInvesting in Airbnb properties has been a lucrative venture for me. 🏡💰 It's like having your own mini-hotel empire that generates passive income month after month. By carefully selecting the right locations and providing top-notch hospitality, my Airbnb investments have consistently outperformed traditional real estate. 💼😊. I wasn't financially free until my 40s, and I'm still in my 40s. I've bought my second house, earn on a monthly basis through passive income, and achieved 3 out of 5 goals. Investing was the wise decision I made.
That's great! Although I'm not sure "providing top-notch hospitality" can count as "passive"! But if you're got the systems in place, I could see how that might work for you!
SRT's are about as far as you can get from being a passive money maker.
True!
Just watched video going toAirbnb now to get started
Hi Bill, thanks for the comment. Excellent news! You won't regret it! I've spoken to hundreds of hosts who love the hosting life. Drop me a line if you run into trouble with setting up your listing.
By far this is one of the best videos I've watched for beginners like myself. Thank you!
Hi Von, thanks so much for the comment! I appreciate the feedback!! Thanks so much!
Thank you Matt. Just stared my Airbnb. Didn’t know much about being a host. I took your advice on adding extra amenities . Currently I have 11 ..5 ⭐️ reviews. Raving about my many amenities . Thank you
You are so welcome! Good luck!
Love love the information new subscriber here🙋🏽♀️🙋🏽♀️🙋🏽♀️🙋🏽♀️😍😍😍😍
Welcome!!! Thanks for subscribing! Glad you are finding it useful!
Excellent tips and you are pleasant and engaging!
Wow, thank you!
Pro Tip-Make up wipes are a must have, it will save stained up wash cloths. Also u can buy black wash cloths for make up use only. It saves money in the long run.
Yep, both are great ideas!
Really impressed with your thoughtful ideas of hospitality. Taking care of guests goes a long way. I am new to Air BnB but I got five star rating on my first booking. Now the bar is already raised and I was worried about future but your tips will definitely help me sustain the five star rating. The chalking part is about cleaning and laundry redo. Please provide some tips on that.
GREAT TIPS! I ALWAYS LOOK FOR AN IRONING BOARD! THANKS! 🌺
Glad it was helpful!
We’re trying to start airbnb and have an ironing board. You confirmed to me it’s needed.
Nice job! Sounds like you really take care of the people who stay with you!
Yup. Airbnb is all about hospitality.
This was a GREAT video. Thanks so much for all the great tips!!!
You are so welcome!
I could listen to you all day. Your educational twang is very welcoming. Thank you for a very information video!
Thanks for the comment Yasmin! Glad you found the video helpful!
I also have first aid in the pantry. Sewing kit straws and 2 fire extinguisher
Excellent!
You got yourself a new follower. Your content is different and so informative. This will be helpful to me.
Awesome, thank you!
New subscriber😃 I use the small bottles because if I were the one staying In an airbnb I wouldn't want to use used bottles of hygiene products...
Hi Ronnie, thanks for the comment. The small bottles are also an option but are less eco-friendly.
This is great information!!! Thank you. This makes me want to start now.
Go for it!
Great info on your video, thanks so much! Your replies to the questions were also very helpful! I am switching units that I own from traditional rentals to airbnb.
My pleasure! Happy to help.
Thank you! This was very helpful! Our first guests arrive in a week and you’ve given me some great ideas!
Hi Dawn, thanks for the comment. Glad that my video gave you some great ideas. I like to use Messy Action - just start somewhere, even if it's not perfect! As you get guests, you can tweak and refine what you offer and how you offer it. Glad to help! Thanks,
It all start around 4:36 if you can't wait to hear...
Thank you.
Best comment
I always watch these videos on 1.5 to 1.75 speed depending on the speed of the speaker.
Found this really helpful. Can we see what your polite notice says saying the basket of toiletries is Emergency and for use if items have been forgotten. Great job thank you so much will watch more from you xx
That's great! Good luck in your hosting journey.
Thank you very much for the information you provided, I have not started this business yet, But I need more advice from you very soon I hope you do not mind. Thank you and Take care.
Best of luck!
Great video! Even better is 1.75x speed. Thanks for sharing your experience and wisdom!!
Glad you enjoyed it!
I don't have an Air&B. But it is good to know these things even when having a guest.
Great! Glad to give you some good hospitality tips!
So far you are the best at this business 👍, I hope I can be half as good as you once I decide to get into it. Thanks 🙏 for the knowledge 👏🥳
Oh thanks for the compliment! Happy hosting!
Great Video. Only items missing from my Air bnb is hair blower will make sure one is available. Thank u so much
Thanks Vivine! A hair dryer is a great amenity to stock. Have you thought of stocking a curling iron or hair straightener?
Great Video , very helpful. I’m definitely gonna add all this amenities to boost more guest to our airbnb.
Thanks!! Did the amenities help ?
Thanks for this very informative video. I truly appreciate your time and knowledge. ❤
Thanks Lisa!
Thank you. I need to buy a few more of your recommendations before my 1st booking. Very helpful!
Great! How did your first few bookings go?
To me there's an 'ick' factor with half-used products, either food or bathroom supplies. As a guest, I simply wouldn't use them, and would feel slightly repulsed. On the other hand, I want to avoid all those little plastic bottles. A bit of a dilemma for us hosts.
I feel ya. I leave them, if the guest doesn't want them they don't have to use them. If the guest wants them, then they're there.
That was the reason for the "thumb down" I gave this video.
I provide shampoo, shower gel, hand soap but I have decided to install a series of contactless dispensers. Guests hare happy and the refill expenses are very low.
Of course only neutral pH products without colors; then I detach the label and attach on the wall so the customer knows what is available and can choose to use it or not.
@@TangoDJRaimondo I like the idea,thank you Raimondo.
...so how do you wash your hands in public bathrooms.....
Thank you for all your great ideas. 💕
Glad you like them!
Our beach rental is dog friendly, so we also always leave a small bag of organic peanut butter dog cookies. Guests rave! ❣️
Love it!
Pro tip. Multi charging station. Guest Rave.
Another great one!!
A can confirm this one. It was the one highlighted in my first guest's review.
We bought bedside lamps and alarm clocks with USB ports in them…hosts could also install a couple wall outlets that have built in chargers too to save space in small units.
Love this video but I have to say if I opened a fridge to a leftover half used jar of mayo I would be grossed out
Yes, a jar of mayo is not a good idea. Who knows what spoon went into that jar... But a squeeze bottle of mayo is an option.
Wow, eye-opening video! I was curious, what is the company you buy bulk amenities from?
It's in the show notes.
I loved the video!! Very helpful. You are very professional. Thank you!
You are so welcome!
ua-cam.com/video/QhGHgGHWrSg/v-deo.html Check this channel too
You are really an excellent Airbnb host!
Thanks!
Thank you very much from Egypt
You are welcome!
i got kicked off of air bnb for life for leaving bottles of water, capri suns, individual packed oatmeal and pancake syrup and eggs behind in my HOME instead of throwing it all away for a one night guest. i was told that i had misrepresented the listing online because it wasn't supposed to look like anyone had been there before the guest. they took over $1000 out of my account and also never paid me any of my host refferal fees. so im suprised to hear this from such a top tear air bnb expert
So sorry that this happened to you. It is not the norm.
Thank you for taking the time to educate the newbies! :)
My pleasure!
Amazing tips definitely using in my airbnb self catering accommodation in South Africa...
Oh wow! Practically the other side of the planet! Glad you’re enjoying the tips
@@AirbnbUncovered thanks again
This was such a great video! Very informative.
Thanks. I’m glad you enjoyed it.
In my Airbnb apartment in London guests were stealing: shower gel, toilet rolls, hand wash, kitchen napkins etc ….. it’s crazy out there. After sometime I started locking all my supplies in a storage room.
Sorry to hear that! Some guests treat places like they are hotels!
There is where the dispenser comes in.hand sanitizers liquid soaps ect..
@@patriciamason6707 I use hand wash 🧴 dispenser & I get your point thanks. Things go missing, fresh towels get stolen, kitchen napkins, new frying pans go missing, Nescafé coffee in satchet gets stolen …..and some of these guests still complain about ANYTHING, you would think one is the big daddy government. Utility Bills have gone up …especially electricity but no one cares about the owner of the apartment, Airbnb listens to and support the guests more than the host.
It’s not all about the guest…..the Host is a human being too.
I have increased my nightly rate to cushion against these shortcomings. It’s either you want a place to stay for the night or you leave it.
Yep. And you want to attract the best guests who don't steal things.
Thank you so much for this! I’m a 5 day old host. I’ve included a refreshments tray since watching this n the guests super appreciate it! Thank you!!
You are so welcome!
I must be in the basic plus category and then some. Do you buy fresh toiletry bottles for every rental changeover? If so what do you do with the leftovers? Dollar Tree has a very good selection of travel sized shampoo, soaps etc so I leave a basket of all kinds for people to pick through. We’ve left unopened fresh canisters of coffee in our rental and IT NEVER EVER GETS OPENED. Ever. Doesn’t matter if its grocery store brands like Folgers or Starbucks 😳 what does get used is spray oil and our spices. I bake a mean parmesan herb artisan bread. Perhaps leaving a loaf of that with some butter would go over well. Maybe there are rules against this. I’ll check.
Thank you for another great video! I host in Japan. We have a few units and business has started to pick up again! Yay!
I’m so happy to read that. Things are starting slowly here in toronto, but we still have a lot of restrictions. More is supposed to open up next week 🤞
Am thinking about hosting my own
Thanks Salome! See my comment above.
Very helpful thanks a lot !
You're welcome!
I provide conndaments you would normally have in the for of the fridge and Lee them upodayetd
Excellent! The squeeze bottles are best - you don't want a jar of mayo where who knows what spoon has been in there.
TQ for your sharing air.
You are welcome!
A lot of great tips here, but the extent of the toiletry basket seems a bit excessive. I could understand having those items on standby if the guests ask, but not out as “freebees”. I do the same concerning guest food items left behind-find that most guests have a hard time bringing food with them, but also do not want to throw it away. For arrival I leave a few small peices of chocolate and a bottle of local wine. There are 3 grocery stores within 1/2 mi from the property and door dash readily available, so no one has even noticed there was not a basket full of free snacks.
The toiletries are not "freebies", not like in a hotel. I leave a note with them explaining that.
@@AirbnbUncovered Great idea, could you share this note?
What does note say?
The note explains that these are not freebies like in a hotel. If you want the full text of the note, I go over that and many other things in one of my paid programs.
We allow dogs and cats in our listing, so additionally we have a small container of doggy food and cat food and a cat litter box. Because some people may be allergic to animals we go the extra length to clean every room and the yard.
You should go the _extra length_ to clean after every guest anyway! Nobody wants a pillow that smells of dog or muddy paw prints even if they do love animals.
Excellent hospitality, taking care of the 4 legged guests as well.
Sparkling clean after every guests is the goal.
@@JulieWallis1963 I don't think that's what the OP meant. Dogs will leave hair etc. that takes a little more effort to see & deal with sometimes.
Did you mean to write go the extra distance and do extra “deep cleaning” after a pet stay??? THAT would make sense to steam clean everything! Cleaning itself is a must and not “extra length”!!
The pet bowls is a good idea for pet-friendly folks to keep in mind but I’d caution against keeping food that might not agree w one’s pet! Some dogs have VERY sensitive tummies!!!
What types of mattresses do you use for bedding?
Medium firm
Where do you keep the extra snacks. Do you bring them in each time the unit is cleaned or do you leave them somewhere in the property?? Also, can you provide a link to the hotel supply website you utilize?
Hi Vern, I keep them in a locked cupboard or closet for my cleaners to access. If you look at the notes on the video, you'll see "If you're looking for a hotel supply company, I use Hospitality Emporium here in Canada. If you are located elsewhere, try searching for: +"vacation rental" +"supplies"."
A lot of the snacks and shampoo, etc I get from Costco here in Canada
Thank you so much for your tips and suggestions very valuable information.
Thank you Wanda! Appreciate the feedback!
Very good advice!
Glad it was helpful!
you are amazing host
Thank you!
Already do this, but it is hard to restock since it is our vacation home and live 4 .5 hours away... not listed as a plus home. Can't do the wine or fresh items. I count on my housekeeper to pick up items, but to restock small items but she has a very busy schedule.
Yup, that can be hard when you are at a distance.
I also note the reason for their visit. And address a birthday boy or congratulate a wedding
Excellent!
This all makes sense but all depends on what you're charging. In many areas you can't charge more than $60 for a night. Doesn't make sense to supply $8 with toiletries used and another $10 in snacks. That basket of treats is probably $15 in cost.
If you watch the whole video, you'll learn that (a) the basket of treats is $5 and (b) the basket of toiletries is not a freebie basket and that the per guests cost is actually quite low.
More videos, Please. Yours are the best. Thank you. Sheila
Thanks for the vote of approval Sheila! I have more coming!
Excellent video!!! Very detailed. Love it 😊
Thanks Meekayy!
Are used to provide phone chargers, but I got tired of getting stolen so I stopped. It’s no accident when they take them in
Most cases it is willful
Me again...i even have dutt wipes in the bathrooms and semi stocked pantry
Great!
Great video! Thank you for the tips! Can you please let us know from which company you get the bathroom amenities? Thank you!
Hi Pepe, thanks for the comment! I use Hospitality Emporium in Canada but if you google +"vacation rentals" +"supplies" you should find something where you are! Thanks.
We too are super hosts. We bnb our 1975 airstream camper. We have most of what you have mentioned. Aside from a first aid kit, I have a box of assorted bandaids, and a bottle of peroxide with a spray nozzle. Also a container of Qtips. The 30 somethings that visit, all comment on they love playing with the cassette player. Most of the assorted cassette came from the free table at the recycle center. #airstreambythestream in ny.
Cool! That sounds like a unique stay! I bet you are in one of the new Airbnb Categories.
I provide a lot of items. I think the most important three things you can consider are: 1) Budget--Set a strict budget and make sure you build your offerings into the cost of the unit. 2) Narrative--what is the kind of story you want to tell about your space in the kinds of offerings you set out 3) Practicality--How easy is it to set up and maintain this standard offering? Is it too time consuming? Are the items too perishable? Or are they shelf-stable?
Great tips!! You bring up some key points. Have you had any trouble with guests clearing out your amenities baskets?
Do your charging cords (even if bright colored) walk off often?
They don't! What generally ends up happening is that they stop working and need to be replaced.
I ended last season with more than I began with.
Who provides your bedding and linen? Cost per month pls?
How do I AirBnB my property that is 300 miles away? How can I manage the transition from guest to guest? How do I get linens washed etc and ensure that amenities have been restocked? Thanks in advance.
Hi Ramesh, there are several options - you could hire a cleaner that you trust who will do the turnover for you. You could find a local cohost who can manage the day-to-day operations for you. You could get a property management company to handle your listing - they would then find cleaners, etc.
@@AirbnbUncovered Thanks Matt for your fast response. Your video is very informative and well produced.
If you have an Airbnb, and you’d like to put an arcade cabinet in it to attract guests, I do a very nice build for Umbrella Arcades. Its a modern, wall-mounted unit with most of gaming history pre-installed. The cabinets are handmade in PA.
How much?
@@lyricey you can view details using the link in my “about” section by clicking on my picture.
Interesting idea!
What's an arcade cabinet?
Looks to me like a huge basket of stuff that guests will take with them.
Hi Jake! Thanks for your comment. Some guests may indeed be inclined to take all of the toiletry items with them. A polite note, reminding them that you are not a hotel could go a long way to moderating their perception of the items. Naturally, you need to tailor the contents of the food items to your price point. Thanks again!
I'm on the lake. I have different size life jackets and boating accessories
Great! Have you checked with your insurance provider re: boating? A lot of them don't like those sorts of things. Make sure you are protected.
@@AirbnbUncovered I keep my insurance company in the dark
In God I trust
It's a bit of a gamble but you do you.
@@AirbnbUncovered I don't deal with iinsutance. Do you know airbnb has us covered
Thanks for the great information, I'll return in about a month to share my experience with how your advice effects my very first airbnb THANK YOU!!
Thanks! How are you making out?
Great video and relevant in 2022!
Hi David, thanks for the comment!
can you post one of your listings? I would like to see what your guest are saying, that would be helpful, thanks for the great video
If you read the video description, you'll find my website. If you go to my website and click Be My Guest, you'll find my listings.
@@AirbnbUncovered thank you so much! The visuals are very helpful.
Great!
Has there been a problem with items that have gone missing. And how do you deal with that. You mentioned that you pay 75 bucks for 6 months of restock for this. Is that refill when needed and replace when taken... or on you welcome note does it say what can be used and what can be taken. I'm new to this so pretty inquisitive. Thank you for the video, very informative!
Hi William, thanks for the question. Guests are free to take the snacks in the Welcome Basket. With the toiletries basket, I make it clear in a note that this is not a "gift" basket and not like hotel freebies.
Just wondering your thoughts on a sofa bed.Should it be made up when you know an extra guest will be using or do you leave it as a lounge and the linen etc laid out?
I usually ask the guest if they would like it opened up. If they don't, then I let them know where the pillows, blankets, etc. are.
All good welcomed items but I really think this applies to the very premium listings.
It can definitely depend on your price point. But it doesn't take much to leave bottles of shampoo, conditioner and bodywash in the bathroom. Also a little basket with items that guests might have forgot.
@@AirbnbUncovered Toiletries (+fem hygiene), absolutely! For our circumstance I find leaving a premium toilet paper tends sets the tone for quality. I would like to leave more dry food/snacks for guests but can't justify the cost...yet! That said we have "lost" our adaptor plugs and charger cables already...perhaps there is a fixed dock solution.
I wear glasses. In my videos my lenses have glare from lighting. Why do your glasses not have any glare where the lenses should be. Those frames don't look like they have any glass in them. It was a distraction for me.
That is hilarious, never noticed this and now I’m looking for it!
You can buy non glare lenses for your glasses and use soft diffused lighting.
I would say Wooooow
Me too!
Great Video as always. Just wanted to know if there a rule of thumb to determine the price per night , most hosts follow what the market is charging , how do you determine pricing ?
Great question! I price out my competition and price accordingly. If you want to know the nuts and bolts of it - I'm offering my $47 pricing workshop starting November 6-11, 2022. If you'd like to join, you can register at www.wealthySTRhost.com
Airbnb a brilliant business after a 4 year experience
Great!
Great Video! Where do you order your supplies from?
It's in the description - "If you're looking for a hotel supply company, I use Hospitality Emporium here in Canada. If you are located elsewhere, try searching for: +"vacation rental" +"supplies".
What is the name of the company you purchase your bath products from?! please share:)
It’s a company in Vancouver: www.hospitalityemporium.com/?gclid=CjwKCAjw87SHBhBiEiwAukSeUQaie0FhxzoSbgUAjkeQ69s3ExpNQmIEUpW_xbZtUgifPMvPV8Z2LRoCD2EQAvD_BwE
Can you make a video about maids closet setup? Any recommendations?
Sorry, I'm all thumbs when it comes to setting up closet organizers!
Excellent review - thank you for sharing your experience. Regarding your purchase of hotel supplies, how are you buying these, on an item by item basis? If so, that's a large outlay. Is one able to purchase a basket of the items you reviewed?
Check the video description - it tells you where I buy things in bulk.
Great video and I love the ideas here. Do you find guests take these baskets home with them or do they tend to leave it for the next guests? How many of each do you get for $75? Sounds great value to me
It’s pretty rare that a guest cleans out the entire basket. Maybe like 1 in 20. If they do it’s not a big deal because the cost to fill it is so cheap.
I’ve been surprised my guests aren’t taking the pocket sized hand sanitizer I leave or using all the Lysol wipes. The masks I provide are popular though. 😷
@@AirbnbUncovered My faith in humanity is slowly being restored reading this
Can you make a video for a budget Airbnb amenities, my room in Bangkok is only 20usd per night haha
These things should be cheaper there then.
In your basket for the bathroom, do you leave the regular sized items to be used by other guest after they have been used?
Pump action shampoo &conditioner bottles can be used repeatedly. Similarly, spray cannisters of hair spray and deodorant can also be used repeatedly.
Things like loofahs, razors, toothbrushes, etc should obviously be tossed after one guest has used them.
Great information! What hotel supply store do you use online? I have 2 Airbnb's, 1 in TX and 1 in MD. Perhaps they deliver all over North America? Thank you!
Hi Beagle, thanks for the comment. The one I use is in Canada - Hospitality Emporium. I also find a lot of supplies at Costco. You might try Sam's in the US, or do a google search for: +"vacation rentals" +"supplies". Thanks again!
Do you expect them to take the shampoos etc with them or they are to be used by other guests