Excellent work Thanks a lot We have one requirement when case is created we are routing to queue and then after we need routed to user in that queue automatically. We are trying to implement using Omni channel but Without adding the Omni channel in utility bar how we need to assign that case to users which are in that particular queue.....
Thanks for really good content. I just want to know is it possible to assign the work items to queue even if agent is available. Owner should not be updated until it is accepted by Agent
You did fantastic job. Very simple explanation and demo. Great
Glad it was helpful!
Amazing work. Thankyou very much.
Thank you, hope you liked it!
Excellent work Thanks a lot
We have one requirement when case is created we are routing to queue and then after we need routed to user in that queue automatically. We are trying to implement using Omni channel but
Without adding the Omni channel in utility bar how we need to assign that case to users which are in that particular queue.....
TYSM!
Thanks for really good content. I just want to know is it possible to assign the work items to queue even if agent is available. Owner should not be updated until it is accepted by Agent